1242977 玖、發明說明： 【發明所屬之技術領域】 本發明係關於一種異質性網路之間訊息轉換處理系統與方 法，尤指一種處理網際網路與電信網路之間訊息傳遞的語音行事 曆系統及資訊接收處理方法。 【先前技術】 一般傳統解決客戶問題的方式為設置客服中心（Ca11 Center)，而今隨著網際網路的發達，在網際作業的環境下’使得1242977 发明 Description of the invention: [Technical field to which the invention belongs] The present invention relates to a system and method for processing message conversion between heterogeneous networks, and more particularly to a voice calendar that handles message transfer between the Internet and telecommunications networks System and information receiving processing method. [Previous technology] Generally, the traditional way to solve customer problems is to set up a customer service center (Ca11 Center). Now, with the development of the Internet,
Call Center 漸轉換成 Web-enabled Call Center(含括 e-mailCall Center is gradually transformed into Web-enabled Call Center (including e-mail
Response，Call Me Now等互動式服務）或是電腦電话整合 (Computer Telephony Integration，CTI)技術與方案。 電腦電話整合，為一種將電話與電腦兩者的功能予以整合’ 讓電腦成為可程式化控制的用戶交換機，以取代過去電信局採用 的昂貴用戶交換機（Private Branch Exchange，PBX )。此技術可 提供撥出（out-bound)與撥入（in-bound)服務，用於客戶服務 或直接行銷。而技術上，可將電腦網路（Network)與傳統電話 網路整合在同一部伺服器上，以節省人力成本；亦即由這台伺服 器擔任客戶服務中心（call center )的第一線。當電話撥入時， 伺服器（server)先以傳統電話語音選項來判別客戶所需服務及 個人資料，將之轉接服務人員，並同時在該服務人員電腦上顯示 相關資料，以提昇服務品質與效率。 另CTI技術可整合企業系統、資料庫、客服中心應用程式， 以及各種媒體，以建立一個智慧型網際網路（internet)客戶互動 網。因此，企業未來可藉由這項技術，針對個別客戶的不同需求， 提供個性化服務，與客戶建立更密切的關係，且CTI的優點是可 加強現有客服中心的功能，並節省成本，提高服務品質。而對客 1242977 戶而言，CTI可縮短客戶與企業的距離，並提升對企業的忠誠度 與滿意度。 美國第6094479號發明專利案，揭示一種電信系統，包含： 一公眾電信智慧型網路，該公眾電信智慧型網路具有智慧型網路 服務控制組件及智慧型網路轉換控制組件，藉由智慧型網路的控 制及事件通知的程序以提供智慧型網路服務；一個人電信網路， 忒個人電信網路具有電腦電話整合伺服器，藉由電腦電話整合的 控制及事件通知的程序以提供電腦電話整合服務至公眾電信智 慧型網路，及一網路控制閘道，該網路控制閘道連接公眾及個人 網路以建立一位於電腦電話整合伺服器及智慧型網路服務控制 組件之間的服務邏輯控制路徑，以允許電腦電話整合伺服器要求 智慧型網路控制組件作一服務。 然，上述美國專利案僅提供公眾電信網路與個人電信網路間 的訊息傳輸且藉由電腦電話整合舰器轉換訊息再將訊息傳送 至公眾電信網路以達到服務之目的，但對於網際網路的電子郵件 或文字訊^的與電信晴_往來轉換傳送則無相關之技術。 依先前技術，行事曆系統普遍應用於個人數位助理裝置 (A)個人電腦等’而行事曆事件通常包含訊息與設定時間的 關聯’俾使系統在設定時間產生訊息的通知。惟，習知行事層訊 心的建立”通知$式未見係以網際網路與電信網路間的往來轉 【發明内容】 乂的-目的如提供一種語音行事曆系統，將網際網路所傳 的通知訊息播放於電信網路的通訊中，其中該通 立播;息，以藉W音合成技術將文字訊息的合成語 曰播放於α網路的軌中，亦或該通知訊息可為— 1242977 語音訊息。 本毛月之目的iT、提供—種語音行事曆系統，將電信網路的電 話回覆錄音產生-行事曆事件，並在設定時間產生—電話回應或 傳迗一電子郵件而以該錄音的電話回覆為附件。 本發明之目的係提供_種語音行事㈣統，湘電話回覆或 以麥克風所產生錄音的語音訊息或是輸人文字訊息來產生一行 事磨事件，而在設定時間產生—電話回應或其他如電子郵件、簡 訊等通知形式，以達到預約通知或提醒事件的目的。 本發明之目的係提供―種資訊接收處理方法，以傳遞網際網 路與電信網路之間的行事曆訊息。 本發明遂提供一種語音行事曆系統與資訊接收處理方法，利 用-網=網路伺服H處理網際網路的訊息，且洲—電腦電話整 合祠服器，理電信網路的訊息，該網際網路伺服器可將一行事層 事件的文字訊息傳送給電腦電話整合舰器，以播放將該文字訊 ^的2成語音於電信網路的電話回應，亦或該電腦電話整合伺服 器錄音電話回覆傳送給網際網路飼服器以產生行事層事件，或一 電子郵件而以該錄音電話回覆為附件傳送。 本發明語音行事曆系統包含··一電腦電話整合伺服器，連接 二電信網路，用以處理該電信網路之電話回應；一網際網路伺服 f，用以提供該網際網路上的入口介面；以及一通訊網路，連接 刖述電腦電話整合伺服器與網際網路伺服器；其中，該網際網路 ，服器從該入口介面接收一行事曆事件，或該電腦電話整合伺服 淼響應一電話回應以通知該網際網路伺服器產生一行事曆事 件，而α該行事層事件包含通知訊息與設定時間，俾使該網際網路 伺服器在該設定時間通知該電腦電話整合伺服器產生電話回 應’以撥放該通知訊息於電話回應中。 其中前述網際網路伺服器的入口介面可為一電子郵件伺服 1242977 件所附的行事層事件，或者入口介面一 、^同頁可輸入該行事曆事件。 在本發明的一較佳實施例中，一 子郵件協同模式，包含:、—電二件事广钱操作於電 用以處理該網際網路上的電子妾:網際網路， 件，而古 1垓弘子郵件包含一行事曆事 該心：事層：件包含通知訊息與設定時間，該通知訊息可為 合 服-的文字訊息或是該電子郵件的語音槽案附件；一語音 t服杰，用以將該文字訊息轉換成合成語音；以及—電腦 應,:：=，連接一電信網路，用以處理該電信網路之電話回 " 方β亥合成語音以及錄音電話回覆；其中，咳電子郵#^·! 定t間通知該電腦電話整合伺服器產 電以=予：息的合成語音’該電腦電話整合词服器錄音 二件^= 電子郵件伺服器產生—行事層事件或-電子 I5件以孩錄曰的電話回覆為附件。 頁模ΐ本的"'較佳實施例中，—種語音行事曆系統操作於網 提供';二一：頁伺服器，連接-網際網路，該網頁伺服器 、㊉入行事曆事件，而該行事曆事件包含文字自 與設定時間；—語音“ 。 ο巾。3文子況息 語音Μ及將敎料息轉換成合成 該電信網i之：器’連接一電信網路，用以處理 ▲ 1回應，而播放該合成語音以及錄音電話回覆； i 一服器在該設定時間通知該電腦電話整合伺服器產 並播放該文字訊息的合成語音，該電腦電話整合 =錄曰曰笔話回覆以通知該網頁词服器產生一行事層事件或 在遙網頁提供聽取該錄音的電話回覆。 〆 在本發明的上述較佳實施财，該網頁伺 服器包含一過濾規則分妍哭，兮wa '电卞Ϊ丨件柯 件在P定以ϋ 线則分析器決定該行事層事 仵在垓a又疋日可間疋否產生一電話回應。 1242977 在本發明的一卓者 處理一兩仁細 貝也中，一種資訊接收處理方法，用以 〜司服：二:的電話回應，包含以下步驟:提供-電腦電話整 .门服㈣連接該電信網路，以處 ： 錄音電話回覆；以月，^門说之U回應，亚 行事層事件包含謂立私相應，產生—行事層事件，該 产士 “錄音的電話回覆與-設定時間。 處理-網=的—較佳實施射，—種資訊接收處理方法，用以 ‘伺服器：：：：：Τ郵件’包含以下步驟··提供-電腦電話整 錄立電：0爱·：電信網路，以處理-電信門號之電話回應，並 事‘事件：二從：祭網路接收電子郵件，該電子郵件包含-行 息可為該電子;=文事:包nt訊息 、文子汛心或疋该電子郵件的語音檔案附 料t過執射析11以決定該行㈣事件是㈣知電腦電 服讀通該電信門號；以及傳送電子郵件，且以電話回 復之錄音貧料為附件。 根據本發明的實施例，在電子郵件協同模式中，使用者 由札打私活至本發明語音行事曆系統，以建立行事曆事件，且^ 由該語音行事曆系統於收到包含行事曆的: 嫩用人;另外在網頁模式中，該語言行事層系 么頁三瓖使用者透過該網頁輸入一行事曆事件，而該語音行事曆系 統藉由網頁輸人之訊息以通知電信網路的收件人，俾使使用者: 文時間與空間限制地傳遞網際網路與電信網路之間的訊息。 【實施方式】 雖;、、i本舍明將參閱含有本發明較佳實施例之所附圖式予以 充份描述，但在此描述之前應瞭解熟悉本行之人士可修改在本文 中所4田述之發明，同時獲致本發明之功效。因此，須瞭解以下之 描述對熟悉本行技藝之人士而言為一廣泛之揭示，且其内容不在 !242977 於限制本發明。 本發示本發明語音行事層系統之系統架構圖。 的六拖二二J f糸統丨〇用以處理異質性網路之間行事曆訊息 文：二、二’特別是處理以-電子郵件或-網頁留言板形式的 遞子二二、“5網路的電話回應之間的行事曆訊息交換與傳 網路例中’語音行事曆系統10包含-網際 5» π 私驷電活整合伺服器12以及一語音合成伺服 “3自^伺服器u、12、i3連接至一通訊網路i，以彼此交 I發明的實施例中’該通訊網路1可為網際網路 (Internet)或企業網路（Imranet)。 網故t發明1#音行事曆系統1()的網際網路伺服1111連接至網際 :L里網際網路用戶14與本發明系統1〇的通信作業， 匕3電子郵件的收發或提供_網頁留言板，以建立—行事層事 二；:Γ事件的訊息可為文字訊息或語音樓，且行辦件 1包\收與設定時間，其中設定時間可以包含年、月、日、 :二*、罔^、網路伺服器含—過濾規則分析器16(參見第 团規則分析器16包含多個條件設定以決定電子郵件 留言板的行事曆訊息是否要傳遞至電信網路3的通訊，避 月祐=圾郵件的sfL,1、或者管制使用者係撥打國際電信門號以 及使用者㈣等，且該過濾規·㈣16亦對應行事層事件的 ，件人或私子郵件位址與電信門號的關聯性。電腦電話整合祠服 器12連接至電信網路3,以處理電信網路用戶15與本發明系統 1㈣電話回應；電腦電話整合伺服器12具有多通道（咖㈣以 同日4理電信網路3的多個電信網路用戶15之電話應答，且電 腦電㈣合伺服器12通常包含—語音卡，而依通知的資料尋找 空閒的通道透過語音卡撥打電話。語音合成伺服器13用以將行 事層事件的文字訊息轉換為合成語音，俾使電腦電話整合饲服器 10 1242977 12 信網路3的通· ，協同模式，二_ t，音:一事 電子郵件伺服器可者m. 巧弘千郡件何服杰，该 D〇_〇伺服g或^ ^請_ ―弘2__、或為麵 者為-授權登⑽戶1VndMai1伺服器。本發明提供系統使用 訊錄資料庫，例件伺服器包含該授權登記用戶之通 包含系統使用者之Μ Express㈣訊錄，該通訊錄除了 親友：：1ϊ 電子郵件位址與電信門號，尚包含聯絡 '、友=姓名、％子郵件位址與電信門號等。 在本顯示本發明語音行事層系統之訊息流程圖。 糾月的弟一種貫施例中，網際網路伺服器U為一電子郵件 二服益。當電子郵件伺服器收到一網際網路用戶14的電子郵件 統使用者時(訊息1G1)，該電子郵件包含—行事層事件， Γ事尾事件可以文字訊息或以錄音的語音播作為電子郵件附 一：’、通知y，且朴事曆事件包含__設定時間與收訊人，係以 -預先約定之格式依附於一電子郵件。過濾規則分析器Μ使 用.Net/java程式化（pr〇gramming)會渡除垃圾郵件，而通過符合 條件的電子郵件，當時間達到設定時間時，電子郵件伺服器以 XML格式將該行事曆事件的文字訊息或語音權提供給電腦電話 整合伺服器12(訊息102)。此訊息1〇2包含系統使用者指定的電 信門號或收訊人的電信門號。 如果行事層事件包含文字訊息，則電腦電話整合伺服器Η 以XML格式處理提供至語音合成词服器13，將文字訊息轉換為 合成語音（訊息103、104)，由電腦電話整合伺服器12主動打電 話給系統使用者的電信門號（訊息1〇5)，並播放文字訊息的合成 浯音。如果行事曆事件包含語音檔，則電腦電話整合伺服器12 直接播放語音檔。 1242977 倘若系統使用者欲回覆該網際網路用戶14的電子郵件，將 依電腦電話整合伺服器12的指示使用按鍵或錄音方式進行回覆 而產生電話回覆的錄音楼’且電腦f話整合伺服器I]提供該錄 曰才田至包子郵件伺服益（汛息1 〇6);電腦電話整合伺服器17若無 法接通系統使用者，電腦電話整合伺服器12會每隔若^鐘;^ 斷撥打電話，直到接通或撥打次數達到設定值為止，而如果是手 機門號撥打不通，則電腦電話整合伺服器12改以簡訊傳送行事 潛事件的訊息。電子郵件伺服器接受電腦電話整合舰器12的 訊息會產生電子郵件格式以該電話回覆的錄音樓為附件寄出給 網際網路用戶14(訊息1〇7)，以指示行事層的通知是否成功。 在本發明系統1〇的另-操作狀態中，系統使用者可透過 Outlook或Outlook Web Access(〇WA)輸入通知訊息、設定時間 ”收件人等而主動發出至本發明系統1G的電子郵件伺服器（訊息 101)，言亥電子郵件的行事磨事件可同時指定多個收件人，電子郵 件伺服器經過過濾規則分析器16後，當時間達舰定時間時， 將二事曆訊息與收件人的電信門號提供給電腦電話整合伺服器 =(訊^1()2)，電腦電話整合健器12可藉由語音合成伺服器U 文子Sfi息轉換為合成語音（訊4 1G3、刚)或直接取得語音播， 再主動打電話給收件人的電信fm(訊息 f Μ直接播放語音稽。倘若收件人有回覆，將依電㈣ °正°句服A 12的指示產生電話回覆的錄音標，且提供至電子 2件伺服器（訊息⑽）；則電子郵件伺服器會產生電子郵件以該 二話：覆的錄音樓為附件寄回給系統使用者知悉該行事磨訊息 的回覆（訊息107)。 “ :把σ伺服$ 12若無法接通收件人，電腦電話整合 伺服12會每隔甚jjl八力立 達到-·定值為ρ — 不斷撥打電話’直到接通或撥打次數 〇Χ ，电腦電話整合伺服器12並會將此撥打電話的 1242977 ^種情況記錄成-可供查詢的财，系統使用者可依權限隨時了 解行事曆的通知的狀況（在.Net環境下使用Visuai c#、vb、以+、 COM、C0M+等技術完成前述作業），例如是否撥通、接聽時間、 是否有電話回覆等。 在本發明系統10的另-操作狀態中，系統使用者在任何時 間和地點打電話進人本發明线1G，按人自己的密碼或用語者確 ㈣技術確認身份，即可設定自己的行事曆事件，以提醒自己在 設定時間所需進行的事務。當電腦電話整合伺服器12接到系統 使用者撥人確認身份後（訊息1G8)，該電腦電話整合伺服哭可 以錄音=式錄下行事層訊息的語音樓，並依電腦電話整合饲服器 12的指讀用按鍵輸入設定時間或收件人。電腦電話|合飼服器 12將通知電子郵件伺服器設立行事曆事件（訊息1〇9、當; 間達到設定時間時，電子郵件伺服器將行事層㉝息與收件人二電 Μ號，供給電腦電話整合伺服器12(訊息UG)，則電腦電話整 口伺服α口 12撥通该電信門號，並播放該行事曆訊息的語音（訊息 ]倘若收件人欲回覆訊息，將依電腦電話整合伺服器12的 扎不產生電話回覆的錄音樓，且提供至電子郵件伺服器（訊息 1匕），則電子郵件伺服器會產生電子郵件以該電話回覆的錄音檔 為附件寄出給寄信人或網際網路用戶14(訊息115)，亦或再透^ 電腦電話整合伺服器12回撥給系統使用者（訊息u〇、iu)。 μ在本發明的第二種實施例中，語音行事曆系統1()操作於網 頁k式’網際網路伺服器、i i為一網頁伺服器。該網頁伺服器在 =網路提供—網頁以供網際網路用戶14輸人行事曆訊息:文 :或附上（attach)浯音檔，以及輸入通知的設定時間，如留言板之 頒：頁。本發明提供系統使用者為一授權登記用戶，該網頁伺 服:提供特別設計的網頁，通過密碼確認身分後，系統使用者建 立一行事層事件並點選或輸人所要通知的人和電信門號。網頁伺 1242977 :艮器包含該授權登記用戶之通訊錄資料庫，例… _⑽的通訊錄，該通訊錄除了包含㈣使用者之姓名 郵件位址與電信門號，尚包含 包 電信門號等。 “卩-親友之姓名、電子郵件位址與 在本發明的第二種實_除了在網際财伺服器"提供不 同的入口介面外，今五立奸玄 °° “了事1钱Η>内部的訊息傳遞與交換如 门弟一種Α例所示的㈣之說明與描述。而 :系統使用者輸入行事層事件，並附上文字訊息或語音； =網路用戶15所回覆的錄音檔，亦可由網頁伺服器產生電子 =::τ錄音檀為附件寄出，或者由系統使用者登錄至網 頁柯心’由網頁上點選聽取錄音檔（例如：訊息⑴、。 在本發明的第-m實施财，語音行 =料合⑽器12對於手機電信門號之通知可提供以簡= 式〇3文子訊息發出’來取代撥打手機的通知方式，或者是解決 該手機關機的狀況下，以簡訊模式發出文字訊息的通知。、 本發明語音行事磨系統1〇提供許多可事先設定的功能，夺 統使用者可在任何時間和地點透過〇utl〇〇k、〇wa或網頁，輸 入自己的帳號及密碼，而根據不同的權限，即可設定或修改各種 的攻定。在本發明的實施财，進人本發日㈣統ig進行設定， 依權限可分㈣者與❹者，f理者可設定事項包含：設定所有 使用者的設定；設定使用者的每月撥話時數，以便㈣電話㈣ 的使用量；追蹤使用者的已撥話時數及撥出電話號碼的歷史記 錄；設定（active)本系統的使用者；以及設定可撥打的電話號 碼的範圍（如非國際電話等）。使用者可設定事項包含：設定自己 的帳號及密碼（password)與過濾規則分析器。 請參閱第三圖’顯示本發明網際網路祠服器之方塊圖。網際 網路伺服器u包含-過濾規則分析器16以及一處理模組17。該 14 1242977 過慮規則分析器16以多個條件設定系統使用者的權限，例如是 =撥打時間長度、是否可撥打國際電話等，以包含過濾垃圾郵 白、通::。當收到電子郵件或經網頁輸人之行事層事件，網際網 2服n u便由過賴則分㈣16進行分析以決定是^要在設 =1·間傳遞β亥仃事曆訊息至電信網路3的通訊。該過濾規則分析 6使用.Net/Java程式化（programming)，所設定的事項包含： 重要寄件人：如老闆，主管或某總裁，系統收到重要寄件人 所务出的郵件就會立即撥打電話給收件人 可撥話時間與長度··為使用者方便接聽電話的_，如··早 上9:00到下午5:〇〇,以及撥放行事曆訊息的時間 可撥話之電話號碼及順序··為使用者最有可能接聽的電話號 碼。，如：手機、公司電話、家裡電話等，可同時設定多隻電 活唬碼，系統會依序撥打直到接通為止 _撥打電話的間隔時間：即無法接通收件人時，系統每隔若干 分鐘撥打電話的間隔 撥打電法的總數：即無法接通收件人時，系統打電話的總 數，（系統打完這個數量的電話若還是無法接通，就不再 了） 語音行事曆與會議通知的撥打電話時間：如：行事層或會議 時間一個小時以前 手機門號的通知：直接撥通或以簡訊傳送。 此外’過渡規則分析器16係以條件過濾通知電信網路用戶 15的通知，所設定的條件包含： 灯事曆的收件人或寄件人已被f理者設定為本系統的，，使用 者，， 行事層的收件人或寄件人已在系統設定中設定了自己的帳 號和密碼 15 l242977 此行事曆事件是否為『 行事曆的收件人或寄件 理者設定），（若超過了 者） 已設定為必朴電⑽去的行事層 人他的每月撥話時數還没超過(由曰管 本系統會寄出通知給管理者和使用 欲撥打的電話號 等） 碼為管理者設定准許的範 圍（如非國際電話 此行事曆的寄件人為使用者設定為重要寄件人 是否為『已設定為必彡頁打電話出 層丁事：』彻，若已被設定為『必須打電話出去的行事 二“1系統在寄出電子郵件的通知時已同時作了撥打電 、’、。收件人的動作了。而在其他的流程中，使用者可 訊息是否要撥打電每，始、请 σχ斤有的 定來決定是否要在設定 對於通過過濾規則分析器16所設定的條件，處理模組17會 將郵件的文字訊息和收件人㈣統設^中設定的電信門號的^ 料（士可抵σ叫間、電話號碼、順序及撥話的間隔時間等）組成一 個通知的工作項目，以XML格式傳送到電腦電話整合伺服器12。 主*在4、、’田„兒明本發明的較佳實施例之後，熟悉該項技術人士可 清楚的瞭解，在不脫離下述申請專利範圍與精神下可進行各種變 化與改變，而本發明亦不受限於說明書之實施例的實施方式。 1242977 【圖式簡單說明】 第一圖為本發明語音行事曆系統之系統架構圖。 第二圖為本發明語音行事曆系統之訊息流程圖。 第三圖為本發明網際網路伺服器之方塊圖。 [主要元件符號對照說明] I —通訊網路 2— -網際網路 3- --電信網路 10 ---語音行事曆系統 II ---網際網路伺服器 12 ---電腦電話整合伺服器 13 語音合成伺服器 14 ---網際網路用戶 15 電信網路用戶 16 —過滤規則分析裔 處理模組 17Interactive services such as Response, Call Me Now) or Computer Telephony Integration (CTI) technologies and solutions. Computer-telephone integration is a function that integrates the functions of both the phone and the computer 'to make the computer a programmable switchboard to replace the expensive Private Branch Exchange (PBX) used by telecommunications bureaus in the past. This technology can provide out-bound and in-bound services for customer service or direct marketing. Technically, the computer network and the traditional telephone network can be integrated on the same server to save manpower costs; that is, this server serves as the first line of the customer service center (call center). When a call is dialed in, the server first uses the traditional telephone voice option to determine the service and personal data required by the customer, transfers it to the service staff, and displays the relevant data on the service staff's computer at the same time to improve service quality And efficiency. In addition, CTI technology can integrate enterprise systems, databases, call center applications, and various media to build a smart internet customer interaction network. Therefore, in the future, companies can use this technology to provide personalized services for different needs of individual customers and build closer relationships with customers. The advantages of CTI are that it can strengthen the functions of existing customer service centers, save costs, and improve services. quality. For 1,242,977 customers, CTI can shorten the distance between customers and enterprises, and increase loyalty and satisfaction with enterprises. U.S. Patent No. 6094479 discloses a telecommunications system including: a public telecommunication intelligent network, the public telecommunication intelligent network has an intelligent network service control component and an intelligent network conversion control component. -Type network control and event notification procedures to provide intelligent network services; one-person telecommunications network, 忒 personal telecommunications network with computer telephone integration server, computer-phone integrated control and event notification procedures to provide computers Phone integration services to the public telecommunications smart network and a network control gateway that connects the public and personal networks to establish a computer telephony integration server and intelligent network service control components The service logic controls the path to allow the computer telephony integration server to request the intelligent network control component to perform a service. However, the above-mentioned U.S. patent case only provides information transmission between the public telecommunication network and the personal telecommunication network, and the computer telephony integrates the aircraft to convert the message and then transmits the message to the public telecommunication network to achieve the purpose of service. There is no relevant technology for the conversion of e-mail or text messages to and from Telecom. According to the prior art, the calendar system is generally applied to personal digital assistant devices (A) personal computers and the like, and the calendar event usually includes the association of the message with the set time, so that the system generates a notification of the message at the set time. However, the "establishment of the consciousness level of the knowledge executive layer" notice "Not seeing is to transfer between the Internet and the telecommunications network [Inventive content]--the purpose is to provide a voice calendar system, the Internet The transmitted notification message is played in the communication of the telecommunication network, and the communication is broadcasted immediately, so that the synthesized language of the text message is played on the track of the alpha network by the W sound synthesis technology, or the notification message may be — 1242977 Voice message. The purpose of this month is to provide a voice calendar system that generates telephone calendar recordings of telecom network responses—calendar events, and generates them at a set time—the telephone responds or sends an e-mail to The recorded phone response is attached. The purpose of the present invention is to provide a voice acting system. The Hunan phone responds or uses the recorded voice message generated by the microphone or enters a text message to generate an event, and at a set time. Generate—telephone response or other notification forms such as emails, text messages, etc., to achieve the purpose of making appointment notifications or reminding events. The purpose of the present invention is to provide a kind of information receiving processing Method to transfer the calendar information between the Internet and the telecommunications network. The present invention provides a voice calendar system and information receiving and processing method, using -net = network server H to process the information of the Internet, and —Computer-telephone integration server, which manages the messages of the telecommunications network. The Internet server can send a text message of the event to the computer-telephone integration ship to play 20% of the text message ^ A telephone response from a telecommunications network, or the computer-phone integration server answering call response is sent to an internet server to generate an event at the event level, or an email is sent with the answering call response as an attachment. Voice acting in accordance with the present invention The calendar system includes a computer telephony integration server connected to two telecommunications networks to process telephone responses to the telecommunications network; an internet server f to provide an entry interface on the internet; and a communications network Way to connect the computer and telephone integration server and the Internet server; where the Internet server receives the event history from the entrance interface Or the computer-phone integration server responds to a phone call to notify the Internet server to generate a calendar event, and α the event layer event includes a notification message and a set time, so that the Internet server Set the time to notify the computer-telephone integration server to generate a telephone response to place the notification message in the telephone response. The entry interface of the aforementioned Internet server may be an event event attached to an email server 1242977, or The entry interface 1. The same page can be used to enter the calendar event. In a preferred embodiment of the present invention, a sub-mail collaboration mode includes:-two things: electricity, electricity, money, and electricity to handle the Internet. E-mail on the road: Internet, files, and Gu 1 古 Hongzi's mail contains a line of things to keep in mind: event level: the piece contains a notification message and a set time, the notification message can be a text message of Hefei- or Attachment to the voice slot of an email; a voice server to convert the text message into synthesized voice; and — the computer should be connected to a telecommunications network, In order to process the telephony response of the telecommunications network, "Fang β Hai synthesized speech and recorded telephone reply; among them, the cough e-mail # ^ ·! Will be notified to the computer telephone integration server to produce electricity in order to give: the synthetic speech 'This computer phone integrates two pieces of voice server recordings ^ = email server generated-executive level events or-electronic I5 pieces with a phone call as a child record as an attachment. "In a preferred embodiment, a voice calendar system operates on a web page and provides it"; 21: a page server, a connection-the Internet, the web server, a calendar event, And the calendar event contains text self and set time;-voice ". Ο.. 3 text sub-messages and voice M and the information is converted into the synthesis of the telecommunications network i: device 'connected to a telecommunications network for processing ▲ 1 responds, and plays the synthesized voice and the answer of the answering phone call; i A server notifies the computer-telephone integration server to produce and play the synthesized voice of the text message at the set time. The computer-telephone integration = recording Notify the web page server to generate an event at the event level or provide a telephone response to listen to the recording on the remote web page. 〆 In the above-mentioned preferred embodiment of the present invention, the web server contains a filtering rule to shed tears. If a piece of software is set at P, the analyzer determines whether the acting team will generate a telephone response in the next day or not. 1242977 In the present invention, a master handles one or two kernels. in, A method for receiving and processing information is used to provide services: Second, the telephone response includes the following steps: provide-computer phone integration. The door service is connected to the telecommunications network and is used to: answer the call by telephone; In response to the U response, the ADB's events included the so-called private-private response, which generated the -action-level events, and the midwife's "recorded telephone response and -set time." Processing-Net =-Better Implementation Shooting,-A method for receiving information, used to 'Server ::::: T Mail' contains the following steps: · Provide-Computer Phone Recording Telecom: 0 Love ·: Telecommunications The network responds to the phone call of -Telecom Door Number and deals with the incidents. Incident: Two received from: Ji network received an e-mail, the e-mail contains-line interest can be the e-mail; = Wenshi: Bao nt message, Wen Zixun Attention or analysis of the e-mail's voice file attached to the e-mail analysis to determine the incident is to know that the computer and telecommunications services read the telecommunications door number; annex. According to the embodiment of the present invention, in the e-mail collaboration mode, the user personally lives from Zanda to the voice calendar system of the present invention to establish a calendar event, and the voice calendar system receives a calendar that contains the calendar: In addition, in the webpage mode, the language acting layer is the page. The user enters a calendar event through the webpage, and the voice calendar system uses the webpage to input information to notify the telecommunications network of the receipt. People, soliciting users: Pass time and space to pass messages between the Internet and telecommunications networks. [Embodiment] Although; ,, and i will be fully described with reference to the drawings containing the preferred embodiment of the present invention, before this description, it should be understood that those familiar with the bank can modify the 4 Tian Shu's invention also achieved the effects of the present invention. Therefore, it must be understood that the following description is a broad disclosure for those familiar with the art of the Bank, and its content is not in the limit of the present invention. The present invention presents a system architecture diagram of the voice acting layer system of the present invention. The six-to-two J f system is used to process calendar messages between heterogeneous networks: two, two ', especially the delivery of e-mail or-web message board form two, two, five Calendar message exchange between telephone responses from the Internet and transmission of the network example in the 'voice calendar system 10 contains-Internet 5 »π private electronic live integration server 12 and a speech synthesis server" 3 Since ^ server u , 12, and i3 are connected to a communication network i to communicate with each other. In the embodiment of the invention, the communication network 1 may be the Internet or an enterprise network (Imranet). The Internet server invented the Internet server 1111 of the # 1 calendar system 1 () to connect to the Internet: the communication operation between the Internet user 14 and the system 10 of the present invention, the sending and receiving of emails, or the provision of web pages Message board to build-acting layer two ;: The event message of Γ can be a text message or a voice building, and the package is 1 package \ receiving and setting time, where the setting time can include year, month, day,: 2 *,罔 ^, network server contains-filter rule analyzer 16 (see the group rule analyzer 16 contains multiple condition settings to determine whether the calendar message of the e-mail message board should be passed to the telecommunications network 3 communication, avoid the month You = sfL of spam mail, 1, or the control user dials the international telecommunication door number and user card, etc., and the filter rule · 16 also corresponds to the event at the event level, the address of the person or private email address and the telecommunication door number The computer-telephone integration server 12 is connected to the telecommunications network 3 to process the telephony network user 15 and the system 1 of the present invention to respond to telephone calls; the computer-telephone integration server 12 has multiple channels Multiple electricity of network 3 The call from the Internet user 15 is answered, and the computer integration server 12 usually includes a voice card, and uses the notified data to find an idle channel to make a call through the voice card. The voice synthesis server 13 is used to translate the text of the event at the event level The message is converted into synthesized voice, and the computer phone is integrated with the feeding device. 10 1242977 12 Communication network 3 communication mode, two_t, tone: the email server can be m. Qiaohong Qianjun piece He Fujie, The D〇_〇 servo g or ^ ^ Please_ ―Hong 2__, or for the person who is authorized to log on to the user 1VndMai1 server. The present invention provides a system to use the log database, the example server contains the authorized registered user Communication contains the M Express address book of system users. In addition to relatives and friends :: 1, the e-mail address and the telecommunication door number also include the contact ', friend = name,% sub-mail address and telecommunication door number, etc. The message flow chart of the voice acting layer system of the present invention is shown. In one embodiment of the correcting month, the Internet server U serves one email and two services. When the email server receives an Internet user 14 Electricity In the case of a sub-mail user (message 1G1), the e-mail contains an event at the event level. The end event can be a text message or a recorded voice broadcast as an e-mail attached: ', notification y, and the calendar event contains __ Set the time and the recipient, which are attached to an email in a pre-agreed format. The filtering rule analyzer M uses .Net / java programming (pr〇gramming) to eliminate spam emails and pass the qualified E-mail, when the time reaches the set time, the e-mail server provides the text message or voice right of the calendar event to the computer and telephone integration server 12 (message 102) in XML format. This message 102 contains the system user The designated telecom door number or the telecom door number of the recipient. If the event at the event level contains text messages, the computer-telephone integration server 处理 provides the speech synthesis server 13 in XML format, converts the text messages into synthesized speech (messages 103, 104), and is actively initiated by the computer-telephone integration server 12. Call the system user's telecom door number (message 105) and play a synthesized chime of the text message. If the calendar event contains a voice file, the computer telephone integration server 12 directly plays the voice file. 1242977 If the system user wants to reply to the e-mail of the Internet user 14, according to the instructions of the computer and telephone integration server 12, use the keys or the recording method to reply and generate a telephone recording recording building ', and the computer f integrates the server I ] Provide the record saying that the mail service from Caitian to Baozi (Xun Xi 10); if the computer and telephone integration server 17 cannot connect to the system user, the computer and telephone integration server 12 will call every ^ clock; ^ disconnect the call Until the number of calls or the number of dials reaches the set value, and if the mobile phone number cannot be dialed, the computer and telephone integration server 12 changes to send a message of a latent event by SMS. The e-mail server accepts the message from the computer-telephone integration ship 12 and generates an e-mail format with the recording tower of the telephone reply as an attachment and sends it to the Internet user 14 (message 107) to indicate whether the action-level notification was successful. . In the other operation state of the system 10 of the present invention, the system user can actively send an e-mail server to the system 1G of the present invention through Outlook or Outlook Web Access (〇WA) to enter a notification message, set the time, and the "recipient". (Message 101), Yanhai email event grinding event can specify multiple recipients at the same time, after the email server passes the filter rule analyzer 16, when the time reaches the scheduled time, The telecom door number of the individual is provided to the computer-telephone integration server = (message ^ 1 () 2), and the computer-telephone integration device 12 can be converted into synthesized voice by the speech synthesis server U Wenzi Sfi (Science 4 1G3, Gang ) Or directly obtain the voice broadcast, and then call the recipient's telecommunications fm (message f Μ directly play the voice audit. If the recipient has a reply, a telephone reply will be generated according to the instructions of the telephone service.) And the recording target provided to the electronic 2 piece server (message ⑽); then the email server will generate an email with the two words: the recording floor of the reply as an attachment and send it back to the system user who knows the message of the incident ( message 107). ": If the σ servo $ 12 cannot reach the recipient, the computer and telephone integration servo 12 will reach every jjl Balikli--fixed value ρ-keep calling 'until the number of times connected or dialed 〇 ×, the computer and telephone integration server 12 will record the 1242977 of this call as-available for inquiry, the system user can know the status of the calendar notification at any time according to the authority (used in the .Net environment) Visuai c #, vb, use +, COM, COM + and other technologies to complete the aforementioned operations), such as whether to dial, answer time, whether there is a phone reply, etc. In the other-operating state of the system 10 of the present invention, the system user at any time Call the location and enter the 1G of the invention line, confirm the identity according to the person's own password or the speaker's confirmation technology, you can set your own calendar events to remind yourself of the things you need to do at the set time. When the computer and phone integration After the server 12 receives the system user's dial-up to confirm the identity (message 1G8), the computer phone integrates the voice crying building which can record = type recording of the message to the lower level, and integrates the feeder according to the computer phone The finger reading of 12 is used to input the set time or recipient. Computer Phone | The feed server 12 will notify the e-mail server to set up a calendar event (message 109, when; when the set time is reached, the e-mail server The information of the executive layer and the number of the recipient's second telephone number are provided to the computer telephone integration server 12 (message UG), and then the computer telephone whole servo α port 12 dials the telecommunication door number and plays the voice of the calendar message (Message) If the recipient wants to reply to the message, the recording building based on the computer and telephone integration server 12 will not generate a telephone reply, and it will be provided to the email server (message 1), the email server will generate an electronic The mail is sent to the sender or Internet user 14 with the audio recording of the telephone reply as the attachment (message 115), or it can be transmitted again through the computer and telephone integration server 12 to the system user (messages u〇, iu) . In the second embodiment of the present invention, the voice calendar system 1 () is operated on a k-type Internet server, and i i is a web server. The web server is provided on the Internet-a web page for Internet users to enter calendar information: text: or attach a sound file, and set the time to enter the notification, such as the message board: page . The invention provides that the system user is an authorized registered user. The web server provides a specially designed web page. After confirming the identity through a password, the system user establishes a line-level event and clicks or enters the person to be notified and the telecommunication door number. . Web server 1242977: The device contains the address book database of the authorized registered user, for example, _⑽'s address book. This address book contains the user's name, mail address, and telecommunications door number, and also includes telecommunications door number. "卩-relatives and friends' names, e-mail addresses and the second embodiment of the present invention_ In addition to providing different entrance interfaces on the Internet Banking Server", "Five things stand up to you" °° "了事 1 钱 Η > The internal message transfer and exchange are as described and described in the example of A. And: the system user enters an event at the event level, and attaches a text message or voice; = the recording file of the reply from the Internet user 15 can also be generated by the web server electronically = :: τ The recording is sent as an attachment or sent by the system The user logs in to the webpage Ke Xin 'and clicks on the webpage to listen to the recording file (for example, the message ⑴.) In the -m implementation of the present invention, the voice line = material combination device 12 can provide the notification of the mobile phone door number. Replace the notification method of dialing the mobile phone with the short message “03”, or issue a text message notification in the text message mode when the mobile phone is turned off. The voice acting grinding system 10 of the present invention provides many The set function, the winning users can enter their own account and password through 〇utl00k, 〇wa or the webpage at any time and place, and according to different permissions, can set or modify a variety of attacks. The implementation of the present invention can be set on the basis of the current day of the year, and can be divided according to the authority, and can be set by the administrator. The settable items of the manager include: setting all users' settings; setting users Monthly dialing hours to keep track of your phone usage; track the user ’s dialed hours and history of dialed phone numbers; set active users on the system; and set dialable calls The range of numbers (such as non-international telephones, etc.). Users can set items including: setting their own account and password (password) and filter rule analyzer. Please refer to the third figure 'show the block of the Internet server of the present invention Figure. The Internet server u includes-a filtering rule analyzer 16 and a processing module 17. The 14 1242977 worrying rule analyzer 16 sets the permissions of the system user with multiple conditions, such as = length of dialing time, whether it is possible Make international calls, etc. to include spam filtering, communication :: When receiving emails or entering events via webpages, Internet 2 service nu will be analyzed by Lai Ze ㈣16 to determine whether it is necessary The communication of β 仃 仃 calendar message to the telecommunications network 3 is set between 1 = 1. The filtering rule analysis 6 uses .Net / Java programming, and the set items include: Important sender: The boss, supervisor, or a president, the system will immediately call the recipient when receiving the mail sent by the important sender. The time and length of the call can be dialed.... 0:00 to 5: 00 pm, and the time and date when the calendar message is released, the phone number and sequence of the call are the most likely to be answered by the user. For example: mobile phone, company phone, home phone, etc. You can set multiple power codes at the same time, and the system will dial in sequence until it is connected. _ Dialing interval: when the recipient cannot be reached, the system will dial the total number of calls every few minutes: That is, the total number of calls made by the system when the recipient cannot be reached. (If the number of calls made by the system is still unavailable, the call will no longer be available.) Voice calendar and meeting notification call time: such as the executive level or Notification of the phone number of the mobile phone one hour before the meeting time: dial directly or send by SMS. In addition, the 'transition rule analyzer 16 filters the notification to the telecommunication network user 15 with conditions, and the conditions set include: The recipient or sender of the lantern calendar has been set by the manager as the system, using The recipient or sender of the executive layer has set his own account and password in the system settings. 15 l242977 Whether this calendar event is "set by the recipient or sender of the calendar", (if Those who have exceeded) The executives who have been set to go to Bipu Electric have not dialed the number of hours per month (the system will send a notification to the administrator and use the phone number to be dialed, etc.) Set the permitted range for the administrator (if the sender of the non-international phone call calendar is set as an important sender for the user, is it "has been set as a required page to call out the layered things:" thoroughly, if it has been set For "Behavior II that must be called", the system has also made a call, ', and the recipient's actions when sending out the email notification. In other processes, the user can message whether to Call every time, start, please σχ may determine whether to set the conditions set by the filtering rule analyzer 16, the processing module 17 will set the text message of the mail and the telecommunication gate number set in the recipient system settings ^ (Shi Ke arrives at σ call room, phone number, sequence and dialing interval, etc.) constitutes a noticed work item, which is transmitted to the computer and telephone integration server 12 in XML format. Main * in 4, "'田„ 儿 明After a preferred embodiment of the present invention, those skilled in the art can clearly understand that various changes and modifications can be made without departing from the scope and spirit of the patent application described below, and the present invention is not limited to the embodiments of the specification. 1242977 [Schematic description] The first diagram is the system architecture diagram of the voice calendar system of the present invention. The second diagram is the message flow chart of the voice calendar system of the present invention. The third diagram is the internet server of the present invention. Block diagram of the device. [Comparison of the symbols of the main components] I —Communication network 2— —Internet 3 — —Telecom network 10 --- Voice calendar system II --- Internet server 12 --- computer 16 words of the speech synthesis server integration server 13 14 --- Internet users 15 telecommunications network users - American analysis filtering rules processing module 17