1240548 玖、發明說明： 【發明所屬之技術領域】 本發明係關於-種網路查修自動語音測試服務為 之來話自動分配系統’特別是指一種利用電腦電話 及TCP/IP協定之維運區域網路所發展的網路查修人員進線自 動語音測試服務、自動話務分配服務及封包電話轉換服務之 =】自動語音測試服務為前導之來話自動分配系統。 現行網路測量臺作業係測量臺值機人員接聽查修外勤人 員、裝機外勤人員、公用電話查修外勤、線路外勤人員 等•外勤人員之進線呼叫，再配合外勤人純行人卫網路測量 作業’測量臺值機人員可藉由現行測量臺來話處理設備與外 =人員通話，完成P〇TS客戶供裝、障礙維修及線路維護等工 資料;5 Ϊ it活自動刀配系統無法將語音自動測試相關數據 :科及自動查詢網路障礙管理相關工務資訊傳遞至局内測 ^值，座席設備畫面上，且現行值機席、進線設備及測試 =線：雜，值機席移動困難，無法迅速以集中或分散作 業方式:周整人力配置，導致各測量臺獨立運作無法 k，增加營運成本。 此可見’上述f用方式仍有諸多缺失，實非—良善之 δ又叶者，而亟待加以改良。 本案發明人鑑於上述習用方式所衍生的各項缺點乃亟 創新，並經多年苦心孤讀潛心研究後，終於成功 二凡成本件網路查修自動語音測試服務為前導之來話自 動分配系統。 【發明内容】 本t月之目的即在於提供―種可提供複雜多樣及快速變 1240548 化之網路查修自動語音測試服務為料之來話自動分配系 統。 ^本發明之次-目的係、在於提供—種可彈性調整系統配置 及^化維運作業等系統需求之網路查修自動語音測試服務 為前導之來話自動分配系統。 本發明之另一目的係在於提供一種可達成測量臺相互 支援運作’彈性調整集中或分散作業方式，使其有效調整應 用人力之網路查修自動語音測試服務為前導之來話自動分 配系統。 可達成i述發明㈣之網路查㈣動語音測試服務為前 導之來話自動分配系統，包括有： 一自動語音測試服務模組，該自動語音測試服務模組以 語•音外導查㈣啟動測試設備，自動完成^㈣測量台作 業’若有測量台作業無法進行自動化或外勤查修員要求轉接 測量台值機員時，亦可將來話轉接測量台值機員，並將語音 =動測斌相關數據資料及自動查詢網路障礙管理相關工務 貝訊傳遞至局内測量台值機座席設備畫面上； 一自動話務分配服務模組，該自動話務分配服務模組係 處理來話接續、轉接、掛斷及自動來話分配； 一封包電話轉換服務模組，該封包電話轉換服務模組係 將TDM語音資料轉換成TCP/IP袼式之封包電話，並以H323 或SIP通信協定分派值機席； 當外勤查修員撥打n5或特定門號進入系統時，系統之 =、動語音測試服務模組以語音引導使用者進行自動語音測 试二由$統自動啟動SATIS端局測試設備及自動查詢l〇is_ 早礙官理工務資訊系統，若有測量台作業無法進行自動化 或外勤查修員要求轉接測量台值機測試員時，系統之自動話 1240548 務分配服務及封包電話轉換服務模組可將來話轉接測量台 實線值機座席設備或VOIP值機座席設備，並將語音自動測試 相關數據資料及自動查詢相關工務資訊傳遞至局内測量台 值機座席設備晝面上，並由局内值機測試員配合外勤查修員 進行測試。 【實施方式】 請參閱圖一所示，為本發明所提供之網路查修自動語音 測试服務為前導之來話自動分配系統之環境示意圖，其主要 包括有： 一自動語音測試服務模組u，該自動語音測試服務模組 11以語音外導查修員啟動測試設備，自動完成查修相關測量 台作業，若有測量台作業無法進行自動化或外勤查修員要求 轉接測量台值機員時，亦可將來話轉接測量台值機員，並將 語音自動測試相關數據資料及自動查詢鄉路障礙管理相關 工·務資訊傳遞至局内測量台值機座席設備晝面上； 一自動話務分配服務模組12,該自動話務分配服務模組 12係處理來話接續、轉接、掛斷及自動來話分配； 一封包電話轉換服務模組13,該封包電話轉換服務模組 13係將TDM語音資料轉換成tcp/ip袼式之封包電話，並以 H.323或SIP通信協定分派值機席； 當外勤查修員撥打115或特定門號進入系統〗時，系統 自動語音測試服務模組11以語音引導使用者進行自動語音測 試’由系統自動啟動SATIS端局測試設備3及自動查詢I〇IS網路 障礙管理工務資訊系統5,若有測量台作業無法進行自動化或 外勤查修員要求轉接測量台值機測試員時，系統1之自動話務 分配服務模組12及封包電話轉換服務模組13可將來話轉接、、則 量台實線值機座席設備或VOIP值機座席設備，並將語音自動 1240548 測試相關數據資料及自動查詢相關工務資訊傳遞至局内測 ΐ台值機座席設備2畫面上，由局内值機測試員配合外勤查修 員進行測試。 睛參閱圖二所示’為本發明所提供之網路查修自動語音 測试服務為前導之來話自動分配系統之自動語音測試服務 模組功能示意圖；自動語音測試服務模組丨丨之全項測試功能 21提供查修員經由手機下達全項測試命令，啟動SATIS端局測 试设備3捕捉並保持交換機測試路由4，並將SATIS端局測試設 備3回報的測試結果轉換成語音播播放給查修員聽，作為故障 查修的參考，每次下達全項測試命令的同時，系統會自動查 詢IOIS網路障礙管理工務資訊系統5,並將查詢所得結果存^ 管理維運設備6的資料庫，並在轉接測量台值機測試員時，連 同全項測試結果傳至局内測量台值機座席設備畫面上，作為 值機員障礙診斷的參考；振鈐測試功能22提供查修員經由手 機下達振鈐測試命令，啟動SATIS端局測試設備3去振鈐某測 試·•電話，當被測試端拿起話筒，查修員與被測試端即形成通 話狀態，此功能主要是用來呼叫被測試端，振鈴測試功能22 須在全項測試功能21作完之後方能進行，此時交換機測試路 由4及語音通道均已獲得，而查修員必須經由手機下拆線或結 束岫一命令，方能結束振鈴測試功能22 ; DTMp測試功能。提 供查修員經由手機下達DTMF測試命令，啟動局測試 設備3進行客戶電話機DTMF信號測試，DTMp測試功能力須在 振鈴測試功能22作完後，查修員與被測試端形成通話狀態方 能進行，此時測試路由以及語音通道均已獲得，被測試端即 被告知開始按鍵，SATIS端局測試設備3接收到被測試端的按 鍵，便以封包方式傳至自動語音測試服務模組丨丨，由自動語 音測試服務模組丨丨語音播放至語音通道由雙收聽，而查修員 1240548 必須經由手機下拆線或結東前一命令的動作下，方能結束此 測試；送吼音測試功能24查修員經由手機下達送吼音測試命 令，啟動SATIS端局測試設備3行客戶電話機送吼音測試，當 被測試端話筒已拿起，則會對被測試端送吼音，若被測試端 話筒原已掛斷，貝彳SATIS端局測試設備3以封包的方式告知自 動語音測試服務模組1卜再由自動語音測試服務模組}1以語 曰播放忐筒已掛斷*之訊息，送吼音測試須在全項測試作完 之後方能進行，此時測試路由以及語音通道均已獲得，而查 修員必須經由手機下拆線或結束前一命令的動作下，方能結 束此測試；BCO測試功能25提供查修員經由手機下達BC〇測試 命令，啟動SATIS端局測試設備3進行BC〇測試，測試結果由 SATIS端局測試設備3以封包的方式傳回自動語音測試服務模 組11，再由自動語音測試服務模組丨丨將訊息以語音播放給查 修員聽，此專汛息包括*撥號音測試正常*、*撥號音太慢*、* 無局線電壓*等，送吼音測試須在全項測試作完之後方能進 行，此時測試路，由以及語音通道均已獲得，而查修員必須經 由•手機下拆線或結束前一命令的動作下，方能結束此測試； 結束前一命令功能26提供查修員經由手機下達結束前一命 令，啟動SATIS端局測試設備3結束前一動作，結束前一命令 結果由SATIS端局測試設備3以封包的方式傳回自動語音測試 服務模組11，再由自動語音測試服務模組luf訊息以語音播 放給查修員聽，此等訊息通·常是*完成*，此命令不能單獨下 達，都是配合其他命令下達，如振鈐測試通話後或是BC〇測 试中才能下達。結束前一命令的結果不會將已捕捉的測試路 由以及語音通這釋放掉；拆線功能27提供查修員經由手機下 達拆線命令’啟動SATIS端局測試設備3進行拆線，拆線結果 由SATIS端局測試設備3以封包的方式傳回自動語音測試服務 1240548 杈組11，再由自動語音測試服務模組n將訊息以語音播放給 查修員聽，此等訊息包括*動作完成*、*測試無法完成*等， 拆線結果會將測試路由以及語音通道均釋放掉；竣工回報功 能28提供查修員經由手機下達竣工回報命令，將查修竣工資 料傳送至IOIS網路障礙管理工務資訊系統5，並將竣二回報結 果傳給自動語音測試服務模組η轉成語音播放給查修員聽； 各戶現況查詢功能29提供查修員經由手機下達客戶現況查詢 叩々’將各戶現況查靖資料傳送至IQIS網路障礙管理工務資 訊系統5,並將客戶現況查詢結果傳給自動語音測試服務模組 11轉成語音播放給查修員聽；電纜查詢功能210提供查修員經 由手機下達電缦查詢命令，將電纜查詢資料傳送至I0IS網路 障礙管理工務資訊系統5,並將電纜查詢結果傳給自動語音測 試服務模組11轉成語音播放給查修員聽；本對號碼查詢功能 211提供查修員經由手機下達本對號碼查詢命令，自動語音測 試服務模組11依據交換機ANI信號將本對號碼查詢結果轉成 語音播放給查修員聽；轉接值機員報功能212提供查修員經由 手機下達轉接值機員命令，在將查修員進線轉接測量台實線 值機座席設備7或VOIP值機座席設備2之前Γ自動語音測試服 務模組11會下達拆線功能27，將此進線所有作過全項測試功 能21的電話路由，透過SATIS端局測試設備3釋放掉，並將語 音自動測試相關數據資料及自動查詢相關工務資訊傳遞至 局内測量台值機座席設備2畫面上，由局内值機測試員配合外 勤查修員進行測試；結果覆述功能212提供查修員經由手機下 達結果覆述命令，當查修員聽到各項查詢或測試結果時，可 按鍵*1*由自動語音測試服務模組丨丨重複播放上一次結果語 音資料，而按鍵*2*由自動語音測試服務模組u繼續其流程。 請參閱圖三所示，為本發明所提供之網路查修自動語音測試 1240548 服務為前導之來話自動分配系統之自動話務分配服務模組 及封包電話轉換服務模組功能示意圖；自動話務分配服務模 組12及封包電話轉換服務模組13之轉值機員（實線）應答功能 31提供查修員來話自動分配之機能，將進入系統之申告電路 (CPT)、直通電路（OCE)、直轉電路（OTD)、局線（TL)等話務，依 末話類別優先區分及來活先後順序予以排序（queue)，分配至 空閒最久之1^00?8八丁反1内線？〇虹實線測試席；轉值機員（¥〇11>) 應答功能32提供查修員來話自動分配之機能，將進入系統之 申告電路（CPT)、直通電路（OCE)、直轉電路（OTD)、局線（TL)等 話務，依來話類別優先區分及來話先後順序予以排序 (queue)，並將TDM語音資料轉換成TCP/IP格式之封包電話分 配至空閒最久之H.323或SIP通信協定的VOIP測試席；外撥獨 立門號功能33提供測量台實線值機座席設備2或v〇Ip值機 座席設備外撥獨立門號之機能，當值機員要求此功能時，自 動話務分配服務模組12及封包電話轉換服務模組13將尋找 一空閒之系統外撥（TL)路由並自動撥接選取之門號後，將測 試席與外撥（TL)路由搭接構成通話；局間通話功能34提供局 間測量台貫線值機座席設備2或VOIP值機座席設備直通路由 之機能，當值機員要求此功能時，自動話務分配服務模組12 及·封包電話轉換服務模組13將尋找一空閒之局間直通（〇CE) 路由並自動撥接選取之端局直通路由後，將測試席2與直通 (OCE)路由搭接構成通話；他局座席轉接本局座席功能35提供 測量台實線值機座席設備2或VOIP值機座席設備轉接受理中 進線至他局測試席之機能，當值機員要求此功能時，自動話 務分配服務模組12及封包電話轉換服務模組13將尋找一空 閒之局間轉接（OTD)路由並自動撥接選取之端局轉接路由 後’由值機員告知他局值機員將轉接受理中進線給對方，當 1240548 測試席掛斷通話後，受理中；隹綠 成“線字轉接至他局測試席；本局 座席轉接本局座席功能36提供測量么音綞估德广念 j里口貫線值機座席設備2或 VOIP值機座席設備轉接受理中隹％1240548 发明 Description of the invention: [Technical field to which the invention belongs] The present invention relates to an automatic distribution system for incoming calls including an automatic voice test service for network inspection, and particularly to a maintenance operation using a computer phone and the TCP / IP protocol Automatic voice test service, automatic call distribution service, and packet phone conversion service for network maintenance personnel developed by the local area network =] Automatic voice test service is the leading incoming call automatic distribution system. The current network surveying station operation is that the surveying station check-in staff answers the inspection field personnel, installed field personnel, public telephone inspection field service, line field personnel, etc. • Incoming calls from field personnel, and then cooperates with field personnel pure pedestrian network measurement The operator of the measuring station can use the current measuring station to process the call and communicate with the external staff to complete the installation information of POTS customer installation, obstacle repair, and line maintenance; 5 Voice automatic test related data: Section and automatic query network obstacle management related engineering information is passed to the internal test ^ value on the agent equipment screen, and the current check-in seat, incoming equipment and test = line: Miscellaneous, it is difficult to move the check-in seat , Can not quickly work in a centralized or decentralized manner: weekly manpower allocation, resulting in the independent operation of each measuring table can not be k, increasing operating costs. It can be seen that there are still many shortcomings in the above-mentioned f-use methods. It is not true—the δ of goodness is still in need of improvement. The inventors of this case are innovating in the light of the shortcomings derived from the above-mentioned conventional methods. After years of painstaking research, they have finally succeeded. Erfan's automated voice test service for network inspection and repair is the leading automatic call distribution system. [Summary of the invention] The purpose of this month is to provide a kind of automatic voice distribution system that can provide complex, diverse and fast-changing 1240548 network inspection and automatic voice test services. ^ The secondary-purpose of the present invention is to provide an automatic voice test service for network maintenance, which can flexibly adjust system configuration and system requirements such as maintenance operations. Automatically distribute the system for incoming calls. Another object of the present invention is to provide a method for achieving mutually supportive operation of measuring stations' flexible adjustment of centralized or decentralized operation modes, so that it can effectively adjust the application of human network inspection and automatic voice test service as an automatic incoming call distribution system. It can achieve the above-mentioned invention of the Internet search. The automatic voice test service is an automatic incoming call distribution system, which includes: An automatic voice test service module, which performs voice and voice guidance check. Start the test equipment and complete it automatically. ㈣㈣Measuring station operations. If there is a measuring station operation that cannot be automated or a field inspector requests a transfer to a measurement station operator, you can also transfer the measurement station operator to the call and voice = Dynamic test bin related data and automatic query network obstacle management related engineering works are transmitted to the screen of the office check-in agent equipment; an automatic traffic distribution service module, which is processed by Call connection, transfer, hang up and automatic call distribution; a packet phone conversion service module, which converts TDM voice data into TCP / IP-type packet phone, and uses H323 or SIP The communication protocol assigns check-in seats; when the field inspector dials n5 or a specific door number to enter the system, the system's =, dynamic voice test service module guides the user to automatically speak by voice In test two, the SATIS end office test equipment and automatic inquiry are automatically activated by the system. If the measurement platform operation cannot be automated or the field inspector requests transfer to the measurement platform to check the tester, , The system's automatic telephone 1240548 service distribution service and packet telephone conversion service module can forward the call to the measurement desk real line check-in agent equipment or VOIP check-in agent equipment, and automatically test the relevant data and voice and related work information Passed to the office check-in seat equipment on the day, and the office check-in tester cooperated with the field inspector to perform the test. [Embodiment] Please refer to FIG. 1, which is a schematic diagram of the environment of the automatic voice distribution system for network inspection provided by the present invention as a leading incoming call automatic distribution system, which mainly includes: An automatic voice test service module u, the automatic voice test service module 11 uses voice-guided inspectors to start the test equipment and automatically completes the inspection of related measuring stations. If there is a measuring station operation that cannot be automated or the field inspectors request transfer to the measuring station for check-in When you are an employee, you can also transfer the measurement desk attendant to the call, and pass the data of automatic voice test and automatic query of rural road obstacle management related work and work information to the office survey station seat equipment on the day; Traffic distribution service module 12, the automatic traffic distribution service module 12 handles incoming call connection, transfer, hang-up and automatic incoming call distribution; one packet telephone conversion service module 13, the packet telephone conversion service module 13: Convert TDM voice data into TCP / IP type packet phone, and assign check-in seats by H.323 or SIP communication protocol; when the field inspector dials 115 or a specific door number to enter In the system, the system's automatic voice test service module 11 guides the user to perform an automatic voice test by voice. 'The system automatically starts the SATIS end office test equipment 3 and automatically queries the IoIS network obstacle management engineering information system 5. If there is a measurement, The station operation cannot be automated or the field inspector requests transfer of the measurement station check-in tester, the automatic traffic distribution service module 12 and the packet telephone conversion service module 13 of system 1 can transfer the call, Real-line check-in agent equipment or VOIP check-in agent equipment, and pass voice 1240548 test-related data and automatic query related work information to the on-site test station check-in agent device 2 screen, and the on-site check-in tester cooperates with the field The inspector performs the test. Refer to Figure 2 for a schematic diagram of the function of the automatic voice test service module of the automatic voice test service for network inspection provided by the present invention as a leading incoming call automatic distribution system; The test function 21 provides the inspector to issue all test commands through the mobile phone, start the SATIS end office test equipment 3 to capture and maintain the switch test route 4, and convert the test results reported by the SATIS end office test equipment 3 into voice broadcast playback. To the inspectors, as a reference for troubleshooting, each time a full test order is issued, the system will automatically query the IOIS network obstacle management works information system 5 and store the results of the query ^ Management maintenance equipment 6 Database, and when transferring to the tester for the test bench, together with the full test results, it will be transmitted to the screen of the station's check-in agent equipment as a reference for the check-in obstacle diagnosis; the vibration test function 22 provides the inspector Issue a vibration test command via a mobile phone, start the SATIS end office test equipment 3 to vibrate a test · phone, when the tested end picks up the microphone, the inspector and the tested That is to say, a call state is formed. This function is mainly used to call the terminal under test. The ringing test function 22 can only be performed after all the test functions 21 have been completed. At this time, the switch test route 4 and the voice channel have been obtained. The operator must disconnect or terminate the order through the mobile phone to end the ring test function 22; DTMp test function. Provide the inspector to issue a DTMF test command via the mobile phone, start the bureau test equipment 3 to perform the DTMF signal test on the customer's phone, and the DTMp test function must be completed after the ring test function 22 is completed. At this time, the test route and the voice channel have been obtained. The tested end is informed to start the button. The SATIS end office test equipment 3 receives the button from the tested end and transmits it to the automatic voice test service module by packet. Automatic voice test service module 丨 丨 Voice playback to voice channel for dual listening, and the inspector 1240548 must end the test under the action of disconnecting the phone or the previous command of Jiedong; send roar test function 24 The inspector sends a roar test command through the mobile phone, and starts the SATIS end office test equipment 3 line customer phone to send a roar test. When the microphone of the tested end has been picked up, it will send a roar to the tested end. If the tested end The microphone was originally hung up, and Betty SAtis end office test equipment 3 informed the automatic voice test service module 1 in a packet, and then the automatic voice test service Group} 1: The message that the tube has been hung up * is played in words. The roar test can only be performed after all the tests have been completed. At this time, the test route and voice channel have been obtained, and the inspector must use a mobile phone. This test can only be ended by disconnecting the line or ending the previous command; the BCO test function 25 provides the inspector to issue a BC〇 test command via a mobile phone, and starts the SATIS end office test equipment 3 to perform the BC〇 test. The test result is SATIS The end office test equipment 3 returns the automatic voice test service module 11 in a packet, and then the automatic voice test service module 丨 丨 broadcasts the message to the inspector by voice. This special information includes * dial tone test is normal *, * Dial tone is too slow *, * No line voltage *, etc. The roar test must be performed after all the tests have been completed. At this time, the test path, route and voice channel have been obtained, and the inspector This test can only be ended by disconnecting the mobile phone or ending the previous command; Ending the previous command function 26 provides the inspector to issue the ending previous command via the mobile phone to start the SATIS end office test equipment 3 End the previous Action, end the previous command result, the SATIS end office test equipment 3 returns the automatic voice test service module 11 in a packet, and then the automatic voice test service module luf message is broadcasted to the inspector to hear these messages. Normally, it is * completed *. This command cannot be issued alone. It is issued in cooperation with other commands. For example, it can be issued only after the call is tested or during the BC0 test. The result of ending the previous command will not release the captured test route and voice communication; the disconnection function 27 provides the inspector to issue a disconnection command through the mobile phone to start the SATIS end office test equipment 3 for disconnection, and the disconnection result The SATIS end office test equipment 3 sends back the automatic voice test service 1240548 to the group 11 in a packet, and then the automatic voice test service module n broadcasts the message to the inspector by voice. These messages include * action completed * , * Test cannot be completed *, etc. The disconnection result will release both the test route and the voice channel; the completion report function 28 provides the inspector to issue the completion report order through the mobile phone, and sends the inspection and completion data to the IOIS network obstacle management project Information system 5 and transfer the completed report result to the automatic voice test service module η and turn it into a voice for the inspector to listen to. The status inquiry function of each household 29 provides the inspector to issue the customer's current inquiry via the mobile phone. The current status information of the customer is transmitted to the IQIS network obstacle management and public works information system 5, and the customer's current status query result is transmitted to the automatic voice test service module 11 The voice query is played to the inspector; the cable inquiry function 210 provides the inspector to issue the electric inquiry command through the mobile phone, and transmits the cable inquiry data to the I0IS network obstacle management works information system 5, and transmits the cable inquiry result to the automatic voice The test service module 11 is turned into a voice broadcast for the inspector to listen to; the pair number query function 211 provides the inspector to issue the pair number query command via a mobile phone, and the automatic voice test service module 11 queries the pair number according to the switch ANI signal. The result is converted into a voice broadcast for the inspector to listen to; the check-in attendant report function 212 provides the inspector to issue a transfer check-in order via a mobile phone, and transfers the check-in to the measurement station with a real-line check-in seat device. 7 or before VOIP check-in agent device 2 Γ The automatic voice test service module 11 will issue a disconnection function 27, and all incoming telephone routes that have performed the full test function 21 will be released through SATIS end office test equipment 3. And pass the automatic data related to the voice test and the related work information automatically to the screen of the office check-in agent equipment 2 screen, with the office check-in tester cooperation outside The inspector performs the test; the result review function 212 provides the inspector to issue a result review command via the mobile phone. When the inspector hears various inquiries or test results, he can press * 1 * to use the automatic voice test service module 丨丨 Repeat the previous voice data, and press * 2 * to continue the process by the automatic voice test service module u. Please refer to FIG. 3, which is a functional schematic diagram of the automatic traffic distribution service module and the packet phone conversion service module of the automatic voice test 1240548 service for network inspection provided by the present invention. The service transfer service module 12 and the packet telephone conversion service module 13 have a transfer function (solid line) response function 31 to provide the function of automatic allocation of incoming calls from inspectors, which will enter the system's notification circuit (CPT) and pass-through circuit ( OCE), direct transfer circuit (OTD), local line (TL) and other traffic, according to the priority of the last words category and the order of coming and going (queue), allocated to the longest idle 1 ^ 00? ? 〇Hong solid line test bench; transfer attendant (¥ 〇11 >) response function 32 provides automatic distribution of incoming calls by inspectors, and will enter the system's notification circuit (CPT), pass-through circuit (OCE), and direct-turn circuit (OTD), local line (TL) and other traffic, according to the incoming call category priority and incoming call sequence (queue), and the TDM voice data into a TCP / IP format packet phone assigned to the longest idle H .323 or SIP communication protocol VOIP test seats; dial-in independent gate number function 33 provides the function of dialing independent gate numbers for the real-time check-in agent equipment 2 or v〇Ip check-in equipment in the measuring station. When it is functioning, the automatic traffic distribution service module 12 and the packet phone conversion service module 13 will find an idle system outbound (TL) route and automatically dial the selected gate number, and then test the seat and outbound (TL) Routing overlap constitutes a call; the inter-office call function 34 provides the inter-office measurement station through-line check-in agent device 2 or VOIP check-in agent device direct path function. When the attendant requires this function, the automatic traffic distribution service module 12 and · Packet Phone Conversion Service Module 13 Find an idle inter-office direct route (〇CE) route and automatically dial the selected end direct route. After the test seat 2 is connected to the pass-through (OCE) route to form a call; the agent from another office transfers to the office's agent function 35 to provide measurement. Taiwan real line check-in agent device 2 or VOIP check-in agent device transfers the function of the incoming line to the test seat of another office. When the attendant requires this function, the automatic traffic distribution service module 12 and the packet phone conversion service Module 13 will look for an idle OTD route and automatically dial the selected end office route. 'The attendant will inform him that the attendant will transfer the incoming call to the other party. 1240548 After the test seat hangs up the call, it is in the process of accepting; "Green line" transfers to the test seat of another office; the agent of this office transfers the function of this office's seat 36 to provide a measurement of the sound; Device 2 or VOIP check-in agent device transfer acceptance processing%
At ^ φ询傅搔又理中進線至本局其他測試席之機 ::€值機員要求此功能時，自動話務分配服務模組12及封 匕電4轉換服務模組13將撥接測試貢選取之本局其他測試 席後’由值機員告知本局其他值機員將轉接受理中進線給對 方，當測試席掛斷通話後，受理中進線將轉接至本局苴他測 試席；内線互通功@37提供本局測量台實線值機座席設備2 或VOIP值機座席設備相互通話之機能，當值機員要求此功能 時，自動話務分配服務模組12及封包電話轉換服務模組13 將自動撥接選取之本局其他測試席後構成通話；值機員同時 文理兩通話務功能38提供測量台實線值機座席設備2或v〇Ip 值機座席設備話務通道切換之機能，自動話務分配服務模組 12及封包電活轉換服務模組13提供兩工作話務群組共有六 話務通道之話務容量，每個工作話務群組可有一進線二出線 之話務容量，任何時間皆僅有一話務通道在通話中，其餘話 務通道在駐留中，測試席可切換任一駐留中之話務通道為通 話中；查修員、測試員、用戶、三方通話功能39提供測量台 實線值機座席設備2或VOIP值機座席設備主導電話會議之機 能，當測試席要求此功能時，自動話務分配服務模組12及封 包•電話轉換服務模組13將測試席及通話中之話務通道、值機 員所選之駐留中之話務通道共三個話務通道搭接構成三方 通話；忙閒設定功能310提供測量台實線值機座席設備2或 VOP值機座席設備設定FREE或BUSY以控制是否接受來話分 配之機此’當測试席設定FREE時’自動話務分配服務模組 12及封包電話轉換服務模組13將測試席加入進線自動分配 群組中等待分配來話，當測試席設定BUSY時，自動話務分 12 1240548 配服務杈組12及封包電話轉換服務模組13♦將測試席登出進 線·•自動分配群組中不再分配來話；延遲分配功能311提供進 入系統之申告電路（CPT)、直通電路（〇CE)、直轉電路（〇TD)、局 線（TL)等，舌務因测量台實線值機座席設備2或ν〇ιρ值機座席 設備全忙超逾等候時限，自動依管理維運設備6的設定轉接 至自動語音測試服務模組n或語音截答服務之機能；分群受 理功能312提供來話電路、測試席、測試員分群，不同群組 間之優先次序應可任意指定之機能；越區話中觀測功能313 提供測量台實線值機座席設備2或v〇Ip值機座席設備越區查 測他局活中門號之機能，當測試席查測他局門號為話中時， 他局自動話務分配服務模組12及封包電話轉換服務模組13 將傳回一空閒系統外撥（TL)路由門號，本局自動話務分配服 務模組12及封包電話轉換服務模組13將尋找一空閒系統外 撥（TL)路由撥接至他局傳回之系統外撥門號，並將測試席與 外撥（TL)路由搭接以觀測話中客戶；夜間集中受理功能314提 供測試員下班後，來話可依管理維運設備6的設定自動轉接 至語音截答服務或他局測量台集中受理之機能；過載轉接功 能315提供進線數超過設定值時，來話可依管理維運設備6 的設定自動轉接至語音截答服務或他局測量台集中受理之 機能。 本發明所提供之網路查修自動語音測試服務為前導之來 話·自動分配系統，與其他習用方式相互比車£時，更具有下列 之優點： 。、1·本發明係利用電腦電話整合技術及Tcp/n>協定之維運 區域網路，使得電話障礙查修之工作效率提供，進而提升服 務品質。 2·本發明之系統模組係建置於網路上，各測量臺相互連線 13 ^240548 =運作，使其可^越„測、_ 之特點。 間集中或分區輪流值班 &· 3·本發明係提供數位自動測試席可· 自環境上執行，維運單位可依 丁^任何連線CHTNET視 方式，彈性調整人力配置。^ ^，以集中或分散架構 上列詳細說明係針對本 — 明，惟該實施例並非用以限制本：明二實施例之具體說 本發明技藝精神所為之等效實施或變更凡未脫離 專利範圍中。 句應包3於本案之 用方ίΐΐ述，本^但在技術思想上確屬創新，並能較習 士冒進上述多項功效，應已充分符合新穎性及進步性之 發： = 要件，、爰依法提出申請’懇·貴局核准本件 X專利申睛案’以勵發明，至感德便。 【圖式簡單說明】 請參閱以下有關本發明一較佳實施例之詳細說明及豆附 圖，將可進一步瞭解本發明之技術内容及其目的功效；有關 該實施例之附圖為： 圖一為本發明網路查修自動語音測試服務為前導之來話 自動分配系統之環境示意圖； 圖二為本發明網路查修自動語音測試服務為前導之來話 自動分配系統之自動語音測試服務模組功能示意圖；以及 圖三為本發明網路查修自動語音測試服務為前導之來 活自動分配系統之自動話務分配服務模組·及封包電話轉換 服務模組功能示意圖。 【主要部分代表符號】 1系統 U 自動語音測試服務模組 14 1240548 12自動話務分配服務模組 13封包電話轉換服務模組 21全項測試功能 "210電纜查詢功能At ^ 询 Inquiry Fu Yi, and then enter the line to other test seats in this bureau :: € When the check-in operator requires this function, the automatic traffic distribution service module 12 and the seal switch 4 conversion service module 13 will dial After the other test seats of the bureau selected by the test tribunal ', the check-in officer informed the other check-in officers of the bureau to transfer the incoming call line to the other party. When the test bench hangs up the call, the incoming call line will be transferred to the bureau. Intercom function @ 37 provides the function of real line check-in agent device 2 or VOIP check-in agent device of this bureau to communicate with each other. When the attendant requires this function, automatic traffic distribution service module 12 and packet phone conversion The service module 13 will automatically dial the selected other test seats of this bureau to constitute a call; the check-in operator can perform both the call and the call service function 38 to provide a measurement station with a real-line check-in agent device 2 or a v0Ip check-in agent device. Functions, the automatic traffic distribution service module 12 and the packet electricity conversion service module 13 provide two working traffic groups with a total traffic capacity of six traffic channels. Each working traffic group can have one incoming line and two outgoing lines. Line traffic capacity, any At any time, there is only one traffic channel in the call, and the remaining traffic channels are in the park. The test bench can switch any of the parked traffic channels to be in the call; the inspector, tester, user, and three-way call function 39 provide The measurement desk solid line check-in agent equipment 2 or VOIP check-in agent equipment dominates the function of the conference call. When this function is required by the test bench, the automatic traffic distribution service module 12 and the packet • telephone conversion service module 13 The traffic channel during the call and the resident traffic channel selected by the check-in attendant are connected to form a three-party call; the busy and busy setting function 310 provides a measurement station with a real line check-in agent device 2 or a VOP check-in. The agent equipment sets FREE or BUSY to control whether to accept incoming calls. This 'when the test seat is set to FREE', the automatic traffic distribution service module 12 and the packet telephone conversion service module 13 add the test seats to the incoming automatic distribution group. In the group waiting for the incoming call to be assigned, when the test seat is set to BUSY, the automatic traffic is divided into 12 1240548 with the service branch group 12 and the packet phone conversion service module 13 Incoming calls are no longer allocated in the group; the delay distribution function 311 provides a notification circuit (CPT), pass-through circuit (〇CE), direct-turn circuit (〇TD), and local line (TL) to enter the system. The line check-in agent device 2 or ν〇ιρ check-in agent device is full and exceeds the waiting time, and automatically transfers to the function of the automatic voice test service module n or the voice pickup service according to the setting of the management and maintenance device 6; group acceptance Function 312 provides the incoming call circuit, test bench, and tester grouping. The priority between different groups should be arbitrarily specified. Observation function 313 in the cross-talk call. Provides real-time value of the measuring station. 2 or v〇Ip value. The agent's equipment cross-zone checks the function of the gate number of another station. When the test bench checks that the gate number of another station is active, the automatic call distribution service module 12 and the packet telephone conversion service module 13 of the other station will be transmitted. Returning an idle system outbound (TL) routing door number, this office's automatic traffic distribution service module 12 and packet phone conversion service module 13 will find an idle system outbound (TL) route to dial back to the system returned by another office Dial the door number and connect the test bench with the outside (TL) route connection to observe the customers during the call; the centralized reception function at night 314 provides testers after work, and incoming calls can be automatically transferred to the voice pick-up service or centralized reception of the measurement station of another office according to the settings of the management and maintenance equipment 6 Function; Overload transfer function 315 provides automatic transfer of incoming calls according to the settings of the management and maintenance equipment 6 when the number of incoming lines exceeds the set value. The automatic voice test service for network inspection provided by the present invention is a leading incoming call and automatic distribution system. When compared with other conventional methods, it has the following advantages:. 1. The present invention uses computer-telephone integration technology and Tcp / n > agreement to maintain the operation of the local area network, so that the work efficiency of telephone obstacle investigation is provided, thereby improving service quality. 2. The system module of the present invention is built on the network, and the measuring stations are connected to each other. 13 ^ 240548 = operation, so that it can be more measured, and the characteristics of centralized or regional rotation duty & · 3 · The present invention provides a digital automatic test bench that can be executed from the environment, and the maintenance unit can flexibly adjust the manpower configuration according to any connected CHTNET view. ^ ^ The detailed description on the centralized or decentralized architecture is directed to this — However, this embodiment is not intended to limit the present invention. The specific implementation of the second embodiment of the present invention does not depart from the scope of the patent. The sentence should include 3 in the case of this application. ^ But it is indeed innovative in terms of technical thinking, and can take advantage of the above-mentioned multiple effects compared with habitual scholars. It should have fully met the novelty and progressiveness of the issue: = Requirements, apply according to law, 'Please, your office approves this X patent application [Eye plan 'is to inspire the invention, to the sense of virtue. [Brief description of the drawings] Please refer to the following detailed description of a preferred embodiment of the present invention and the accompanying drawings, will further understand the technical content of the present invention and its purpose and effectiveness The drawings related to this embodiment are: FIG. 1 is a schematic diagram of the environment of the automatic voice test system for network inspection of the present invention as a leading incoming call; FIG. The functional schematic diagram of the automatic voice test service module of the incoming automatic distribution system; and Figure 3 is the automatic voice distribution service module of the automatic voice distribution system of the network inspection of the present invention and the leading automatic distribution system of the automatic distribution system · and packet phone conversion Service module function diagram. [Representative symbols of main parts] 1 system U automatic voice test service module 14 1240548 12 automatic call distribution service module 13 packet telephone conversion service module 21 full test function " 210 cable inquiry function
211本對號碼查詢功能 212轉接值機員報功能 22振鈴測試功能 23 DTMF測試功能 24送吼音測試功能 25 BCO測試功能 26結束前一命令功能 27拆線功能 28竣工回報功能 29客戶現況查詢功能 3 SATIS端局測試設備 31轉值機員（實線）應答功能 310忙閒設定功能 311延遲分配功能 312分群受理功能 • 313越區話中觀測功能 314夜間集中受理功能 15 1240548 315過載轉接功能 32轉值機員（VOIP)應答功能 33外撥獨立門號功能 34局間通話功能 u 35他局座席轉接本局座席功能 36本局座席轉接本局座席功能 37内線互通功能 38值機員同時受理兩通話務功能 39查修員、測試員、用戶、三方通話功能 4交換機測試路由 5 IOIS網路障礙管理工務資訊系統 6管理維運設備 16211 number query function 212 transfer check-in operator report function 22 ring test function 23 DTMF test function 24 send roar test function 25 BCO test function 26 end previous command function 27 disconnection function 28 completion report function 29 customer status inquiry Function 3 SATIS end office test equipment 31 Transfer attendant (solid line) response function 310 Busy and idle setting function 311 Delay distribution function 312 Group reception function • 313 Cross-talk observation function 314 Central reception function at night 15 1240548 315 Overload transfer Function 32 Transfer check-in operator (VOIP) answer function 33 Outbound dialing independent door number function 34 Inter-office call function u 35 Other office agent transfer to own office function 36 Local office agent transfer to own office function 37 Intercom interworking function 38 Simultaneous check-in operator Accepts two call service functions 39 Inspector, tester, user, three-party call function 4 Switch test route 5 IOIS network obstacle management public works information system 6 Management and maintenance equipment 16