TW546561B - Real-time recording debug feedback system of game and its method - Google Patents

Abstract

The present invention is related to a real-time recording debug feedback system of game and its method. In the procedure of playing a game, the player can dynamically record the game state and error information of the game, and real-time transmit and feed them back to the server for use as the basis of improving client relationship and improving game quality. The feedback system mainly contains the serving terminal, the internet, and the player terminal. The feedback method at least contains the following procedures: real-time recording the game feedback data of the player at the beginning of rebooting the game; receiving the player game feedback data transmitted from the player terminal; and performing treatment operation onto the feedback data at the serving terminal.

Description

546561 V. Description of the Invention (1) [Field of the Invention] The present invention refers to a kind of application in the game ^: material instant feedback system and its methods & in particular, recording materials and transmitting them in real time II: _, provided in the game The system and ^ ^ = host (SerVer) for the purpose of dynamically recording feedback during the process to achieve the record of debt errors: Background of the invention, 〆 ° F, the nearest stone is even lower, of course, accompanied by ί: rapid development. Needed support can rise, so soft! I ^ body related products are constantly being introduced and updated, and have been greatly promoted. In order to make the hardware suppliers have no worries about the requirements of the premise, I will not make ^ 2 plus considerate use of I, more able to meet the use of more complete ,; I want to make sure that the software you develop is functional. In such a situation: 'IF develops new functions and integrates new built-in software developers non-J, making the size of the software more and more huge, creating software developers =: 沈; ㈱' Of course, in the first place, ": ;;:;:;:" competition between manufacturers on the field is very intense. Before the development of game software is extremely short, it is often shortened to the market. Being extremely compressed, 'competitiveness must be said within a day's competition = degree, so that the product can have a competitive advantage over the f product that the manufacturer is developing, and some games have soft test steps. Coming soon You 2' For the software products, the most important thing is that the product is sold on the market. When the game program jumps-it becomes the wrong end of the game program; the design of the shell game and the bad grip, like the wind breaks the line Seem impossible

Page 4 546561 V. Description of the Invention (2) Tracking. The game player may face some unsolvable problems (such as game crashes, stagnation of the day, etc.) in the process of the game, and because there is no clear channel to directly inform the game developer or It is unwilling to take the initiative to give back the problems found in the course of playing the game, causing the quality of the game to not be improved quickly and effectively. For customer service personnel, there is no channel for information exchange and communication with the players who purchase the products, so that the interaction between the players and manufacturers is extremely weak, and it is impossible to effectively implement customer relationship management.

[Summary and purpose of the invention] In view of this, the present invention is to solve the above problems and disclose a game real-time record debugging and feedback system and method. The main purpose of the invention is to transfer players through the Internet connection. The data that is dynamically recorded during the game, including the player's game log data and the game's abnormal error detection data, is transmitted to the server in real time to achieve the purpose of detecting and error feedback on the game log.

For game developers, there are two main purposes: First, game developers can respond to the content of feedback data sent by the player (such as: error information content ... game history ...) as a solution to game program errors The important basis for designing game levels and improving the efficiency of game execution; the other is to provide customer service center personnel as an important reference content for customer relationship management, and to provide unimpeded channels for direct interaction with players to improve the quality of after-sales service of products. For players who buy games, not only can get better services

Page 5 546561 V. Description of the invention (3) Quality can also have more interaction with game developers during the game process, so that game manufacturers can get the real needs of players more quickly and improve the quality of games immediately. , Can even get many unexpected benefits through the reward system provided by game developers. Therefore, in order to achieve the above object, the electronic message network marketing system proposed by the present invention includes at least: a server end; the Internet; and a player end.

The method proposed by the present invention includes at least the following steps: the game starts to record the player game feedback data in real time; receives the player game feedback data returned by the player terminal; and the server performs the feedback data processing operation. The detailed content and technology of the present invention are described below with reference to the drawings: [Detailed description of the invention] The present invention will explain the specific feasibility of the system and its method with a preferred embodiment. Please refer to "Figure 1" This figure is a functional block diagram of the overall architecture of the game real-time recording error detection feedback system and method mentioned in the present invention. From the figure, we can find that the system of the present invention includes at least the following main functional elements, further explained as follows:

(1) Servo terminal 2000, the main function is to provide players with the functions of filling in personal information, logging in and registering, collecting player game process data, and performing subsequent analysis and processing of feedback data. The operation of the entire system is performed by the player connecting to the game service host 2 10 in real time while playing the game. First, in the part of collecting and analyzing the feedback data, the system of the present invention further includes two functional elements. One is a data analysis module. Group 2 4 0 for game clothing

Page 6 546561 V. Description of the invention (4) The player feedback data received by the service host 2 1 0 is analyzed and processed, and a data storage message is generated to communicate with another functional element 1 feedback data database 2 5 0 When returning to the data database 2 50 and receiving the tributary storage message sent by the data analysis module 2 40 0, the data classification and analysis work will be started, and each classification data will be stored in the corresponding data storage location . (2) The Internet 50 is mainly responsible for providing the player with the game service host 2 10 to connect and receive the game data content returned by the player, and the server end 200 through the network transmission protocol To make a link, to transfer data. (3) The player terminal 100, the main operation is that during the player's game, the player's game history data (including: player game log data and player game debug data) are recorded in real time, and through the Internet The network 50 sends the data to the server 200 for subsequent data processing. The player on the player end 100 must use a game operation platform 140 to perform game operations, and in the game operation platform 140, it also operates through the following main functional elements, including: The group 1 1 0 is mainly used to start the game and generate a real-time recording message at the same time, so that when the player starts the game, the real-time recording debugging module 1 2 0 can start the real-time operation and record the player during the game. History data (including: player game log data and player game error data), so the debug module 1 2 0 is recorded in real time, during the player's game, the data and game error detection actions are recorded in real time, and Under certain circumstances (for example: an error message is detected during the game,

Page 7 546561 V. Description of the invention (5) When there is untransmitted data ...), a feedback transmission message will be sent to transmit the recorded data to the game server host 2 1 0 on the server 2 0. The transmission is mainly through The player terminal 1 0 0 data transmission feedback module 1 3 0, this module receives the feedback transmission message sent by the real-time recording debugging module 1 2 0, and integrates the player feedback data in real time After transmitting.

In addition, the game server host 2 1 0 of the server 2 200 mentioned above also has another function that is the function of registering and registering player information. This function is mainly to provide players with the first time to use the game after purchasing the game. Used before the invention, in order for the functions of the system and method of the present invention to operate smoothly, players must perform the action of registering and registering player information before playing the game for the first time. This part of the function is mainly located on the game service host. Provided by the two main functional components in 2 1 0, one is to enable the module 2 2 0. Players must enter a set of serial numbers (seria 1 number) attached to the purchased game to enter the game service host 2 1 〇, and after completing the basic qualification verification work, fill in personal information (including: name, gender, birthday, phone, address, age, email address, occupation, education, marital status, hobbies, purchase items, Purchase time, player code, etc.), after filling in and submitting, the login enable module 2 2 0 will generate a login information Keep messages players will fill in the data compilation send to the other functional elements of a players log database 230, players will fill in the information for storage action. Next, the detailed steps of the method of the entire operation of the present invention will be further described with "Figure 2-a", "Figure 2-b", and "Figure 2-c". The above three figures are all mentioned in the present invention. Game real-time recording error detection feedback system and

Page 8 546561 V. Description of the invention (6) The overall flow chart of the method is described as follows: First, please refer to the section "Figure 2-a", because the method of the invention must be under the premise of the player to play the game , The player must first enter the daytime surface of the game, so when the game starts, the present invention starts to record the player's game feedback data in real time (step 3 0 0), the detailed steps of which are part of step A, and then the server The 2 0 0 game service host 2 1 0 will start receiving player game feedback data (step 4 0) returned by the player terminal 1 0 0, where the more detailed method flow step is step B, and finally the server The terminal 2 0 performs the processing operation of the player feedback data (step 5 0), and then ends the entire process. When the process enters step A, please refer to the part of "Figure 2-b". First, the player performs the function of module 1 10 through the game, and first enters the day of the game to perform the operation of the game. At this time, the player The real-time recording and debugging module 1 2 0 of the terminal 100 will start the game recording and debugging actions (steps 3 and 10). During the player's game, dynamic content of player game feedback data will be generated at any time (steps 3 2 0), including: player game log data and player game debug data, etc. The player game log data may include player code, player operation history record, game level time record, game time record, and game end level point record And other items; and the player's game error information can at least include player code, player operation history, game error message content and other items. The debugging part of the game refers to detecting whether there are any so-called abnormal phenomena or errors (such as crashes, programming process problems, etc.) at any time during the game, which affects the progress of the game (step 3 3 0), if not during the game

546561 V. Description of Invention (7)

If there is any abnormal phenomenon or error, then only the player's game history status data will be recorded (step 3 40), but if there is an exception or error during the game, then the exception will be targeted The status or the wrong content will be used to determine the abnormal game error. At the same time, the corresponding error information content will be generated (step 3 50). Finally, the error information content will be stored in the player game feedback data (step 3 6 0) to complete the player game. During the process of data recording and wrong actions, return to step 400. In addition, when the process enters step B, please refer to the "Figure 2-c" section. At this time, the player's game feedback data has been generated, and then the feedback module 1 3 0 will be sent through the player terminal 1 0 0 data. The content of the player's game feedback data is extracted (step 4 1 0), and then it is determined whether the game operation platform 1 4 0 of the player 1 0 is in a network connection state (step 4 2 0), if it is If it does, then there will be a prompt message for sending data online in a pop-up window (step 4 40), this message is mainly to inform the player to do the action of real-time connection data transmission, Then after the player confirms the action, the player's game feedback data is transmitted in real time through the network (step 4 50), so all the real-time recorded debugging content can be transmitted to the server 2 0 0 within the first time. Game service host 2 1 0; but if the player is not connected to the Internet during the game, the data transmission and feedback module 1 3 0 will be produced first after the game is over A window for sending a reminder message is also presented using a pop-up window, prompting the player to send player game feedback data through other multiple channels, which can include at least traditional mail, email, fax, or Phone ... wait, the player ’s game

Page 10 546561 V. Description of the invention (8) The play materials will be returned (step 4 3 0). After the materials are returned, the process will return to the step 5 0 0 part. When the data from the player's end 1 0 0 entered the feedback data database 2 50, the customer service center staff 7 0 0 of the server 2 0 game and the developer 8 0 0 of the game started to carry out their own research on the content of the data. Analysis as a basis for improving customer relationships and improving game quality. Please refer to the "Figure 3" section for this part, which is a schematic diagram of the data message processing of the game real-time recording error detection feedback system and method of the present invention. The description is as follows: After the data is collected from the game player 600, it will enter the feedback data database 2 500, and the content of the data will be initially classified in the database, and the data will be transmitted separately. For different needs (for example: customer service center 7 0 0, game developer 8 0 0 ···, etc.), for example · customer service center 7 0 0 can use the data returned by the player to immediately respond to the problem For game developers 800, or actively provide solutions to game players 600, and at the same time establish a so-called customer relationship to have deeper interaction with players, providing players with direct The unblocked channels of interactive communication can further improve the after-sales service quality of the product; and the game developer 800 can respond to the content of the feedback data sent by the player (such as: error information content, game history ...) or by the customer service center The content of the problems reflected by the personnel 7 0 0 is used as an important basis for solving game program errors, designing game levels, and improving game execution efficiency. For gamers 6 0 0, not only can they get better service quality, but they can also have more interaction with game developers during the game, so that the improvement of the game and the quality of customer service are fast and effective. Make improvements and build good relationships.

(Page 11) 46561 V. Description of the invention (9) [Achieved effect] H The game's real-time recording error detection feedback year. I hope to use the Internet method (internet) to continuously record the main dynamics of the game. Information: The player is on the move, (1), to achieve the record of the game 々: Fang = to the purpose of feeding customer relationship management. , Wrong feedback, or even promotion For game developers, games are starting to smoke. = The content of the feedback data sent back (such as: ^ Shangbei can be targeted at the player's end, ... as a solution to the game program ^ Information content, game 546561 Schematic description of the first picture is the game real-time record detection The overall structure and function block diagram of the error feedback system and method; FIG. 2-a is an overall flowchart of the game real-time recording error detection feedback system and method according to the present invention; and FIG. 2-b is the present invention. The overall flowchart of the game real-time recording error detection feedback system and method; FIG. 2-c is an overall flowchart of the game real-time record error detection feedback system and method; and FIG. Schematic diagram of the data message processing of the game real-time recording debugging feedback system and method. [Symbols] 50 Internet 100 Internet player 110 Game progress module 120 Real-time recording debugging module 130 Data transmission feedback module 140 Game operating platform 200 Server 210 Game service host 220 Login enable module 230 Player registration database 240 Data analysis module 250 Feedback database 600 Gamer 111 _ 546561 Schematic description 700 Call center staff 800 Game developer steps 300 Game start material step 310 Enter game start step 320 Instantly generate this play step 330 During the game is step 340 Instantly record player step 350 Play the game Step 360: Receive the error information in step 400. Receive the content from the player. Step 410. Retrieve the content from the player. Step 420. Are you on the web? Step 430. After the game ends, he will pass multiple steps. Route loading step 500 The server performs a real-time recording of a player ’s game feedback fund for game recording and game player action feedback data dynamic content. Whether an abnormal error is found in the game history state data error judgment. At the same time, an error data content record is generated in the The player's game feedback returns the player's game feedback The game records the player feedback path connection status information transmitted via a prompt message to a player whose game to send the message prompt feedback transmitted real-time transmission of the video game player feedback owned feedback data processing operations on data

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Claims (1)

546561 6. Scope of patent application 1. A game real-time record debugging and feedback system, which transmits real-time recorded data during the game to the server (server) through an Internet connection to achieve real-time recording A system for the purpose of debugging and feedback. The system includes at least: a server for processing player data registration and processing of player game data feedback, and further includes: a data analysis module for receiving data received by the game service host. The obtained data is analyzed and processed, and a data storage message is generated at the same time; and a feedback material poor material library is used to receive the data storage information sent by the poor material analysis module, and perform corresponding storage operations of each classified data; a The Internet is used to receive and transmit the game data content returned by the player, and is connected to the server through a network transmission protocol to perform data transmission; and a player is used to record the player's game process data. , And send the data to the server through the Internet for subsequent processing, and more Including: a game progress module, which is mainly used to start the game and simultaneously generate a startup real-time record message; a real-time recording debug module, which is used to receive the startup real-time record message sent by the game progress module for the player Real-time recording and debugging of the game process, and sending a feedback message; and 546561 VI. Scope of patent application A data transmission feedback module receives the feedback transmission message sent by the real-time recording and debugging module, and sends out a player game feedback data. 2. According to the game real-time recording system of Zhengzheng error feedback system described in item 1 of the scope of patent application, the server further includes: a login enabling module, which is responsible for processing the login operation of the game service host that the player enters the server for the first time, Generate a login data storage message at the same time; and A player login database is used to accept the login data storage message sent by the login enable module, and store the data filled in by the player. 3. The game real-time record debugging and feedback system as described in item 2 of the scope of patent application, wherein the registration enabling module is a one-person registration and function activation operation through a serial number provided in the game. 4. The game real-time record debugging and feedback system as described in item 3 of the scope of patent application, in which the individual fills in the information including at least name, gender, birth date, phone number, address, age, email address, occupation, education, marriage Status, hobbies, purchase items, purchase time, player code, etc. 5. The game real-time record debugging feedback system described in item 1 of the scope of patent application, wherein the player game feedback data includes at least one player game record data and one player game debug data. 6. Real-time record debugging feedback as described in item 5 of the scope of patent application Page 16 546561 VI. Patent application system, in which the player's game record data includes at least player code, player operation history, game level time record, game time record, game end level point record and other items. 7 · The game real-time record debugging and feedback system as described in item 5 of the scope of patent application, wherein the player's game debugging information includes at least player code, player operation history, and game error message content. 8 · The game real-time record debugging and feedback system as described in item 1 of the scope of the patent application, wherein the player terminal is connected to the server through a data transmission protocol of the Internet (I NTERNET) through a game operation platform. Link data transfer. 9. The game real-time record debugging and feedback system according to item 8 of the scope of patent application, wherein the game operation platform can be at least a personal computer (PC), a notebook computer (Note Book, NB), and a personal digital assistant (Personai Assistant, PDA) and mobile phone (rn〇bi 1 eph ONE). 10 · The game real-time record debugging and feedback system as described in item 8 of the scope of patent application, wherein the data transfer agreement includes at least a HyperText Transfer Protocol (HTTP), a wireless communication application protocol ( Wireless Application Protocol WAP) or integrated packet radio service protocol (genera 1 packet Radio Service, GPRS). 1 1 · A game real-time record debugging and feedback method, which uses the Internet (I NTERNET) link ’to send real-time recorded data during the game to a server host (s e r v e r) to achieve real-time recording Page 17 546561 VI. Patent application scope recording method for error detection and feedback purposes, the method includes at least the following steps: the game starts to immediately record a player's game feedback data; receives the player's game feedback data returned by the player; and servo The terminal performs a feedback data processing operation. 12. The method for real-time error detection and feedback of a game as described in item 11 of the scope of patent application, wherein the servo host further provides a player data registration function. 1 3. The method for real-time error detection and feedback of a game as described in Item 12 of the scope of patent application, wherein the player data registration function is used when the player automatically connects to the server when the game is first installed. 1 4. The method for real-time record debugging and feedback of a game as described in item 12 of the scope of patent application, wherein the player login function is to perform one-person registration and function activation based on the serial number provided in the game (seria 1 number) . 1 5. The method for real-time error detection and feedback of a game as described in item 14 of the scope of patent application, in which the individual fills in at least information including name, gender, birth date, telephone, address, age, email address, occupation, education , Marital status, hobbies, purchase items, purchase time, player code, etc. 16. The method for real-time game debugging error feedback as described in item 11 of the scope of patent application, wherein the player game feedback data includes at least one player game log data and one player game debug data. 1 7. The method for real-time debugging and feedback of a game as described in item 16 of the scope of patent application, wherein the player's game record data includes at least player code, player operation history record, game level time record, and game time record Page 18 546561 6. Items such as the scope of patent applications, and the record of checkpoints at the end of the game. 1 8. The method for real-time error detection and feedback of a game as described in item 16 of the scope of patent application, wherein the player's game error information includes at least player code, player operation history, and game error message content. 1 9. The method for real-time record debugging and feedback of a game as described in item 11 of the scope of patent application, wherein the game starts to record the player's game feedback data in real-time and further includes the following steps: Enter the game and start the game recording and debugging actions; Generate dynamic content of the player's game feedback data in real time; Determine whether an abnormal error is found during the game; record the player's game history status data in real time; perform an abnormal error determination of the game while generating an error information content; and record the content of the error information in the player's game feedback data. 2 0. The real-time debugging error feedback of the game as described in item 19 of the scope of patent application Method, in which the content of the error information is generated by converting an exception error code issued by the game program into a built-in code information conversion table. 2 1. The method for real-time error detection and feedback of a game as described in item 11 of the scope of patent application, wherein the receiving player's game feedback data returned by the player terminal further includes the following steps: Retrieving the player recorded by the player terminal Game feedback data content; determine whether the player is online; Page 19 546561 6. The scope of patent application is to send the player's game feedback data through a transmission prompt message through another transmission method after the game is over; the online transmission prompt message is generated immediately; and the player's game feedback data is transmitted through the network line in real time. . 2 2. The method for real-time recording error detection and feedback of a game as described in item 21 of the scope of patent application, wherein the transmission prompt message is performed through a pop-up (p 0 p-u p) window. 2 3. The method for real-time record debugging and feedback of a game as described in item 21 of the scope of patent application, wherein the other multiple channels can be at least one of traditional mail, e-mail, fax and telephone. 24. The method for real-time recording of the wrong feedback of the game as described in item 21 of the scope of patent application, wherein the online transmission prompt message is performed through a pop-up window. 2 5 ^ The method for real-time recording error detection and feedback of a game as described in item 11 of the scope of patent application, wherein the data processing operation of the feedback is to transfer the data content returned by the game player to the customer service center staff and the game developer for analysis. As a basis for improving customer relationships and game quality. Page 20