TW495682B - Network service system and method - Google Patents

Abstract

Provided is a network service system and method. The system includes an I/O interface, a host processor, a database and a message transmitting unit. The voice-control I/O unit proceeds transmitting commands with users by providing dialogues for voice items and accepting users' voice input, and sends commands received to the host processor. The host processor fetches the information pre-established from the database according to the commands, and transmits the information to users through the message transmitting unit. It is easier to obtain network resources and expand the user population by using the system of this invention.

Description

495682 Printed by A7 B7, Consumer Cooperatives, Intellectual Property Bureau, Ministry of Economic Affairs V. Description of the Invention (1) Field of the Invention The present invention relates to a network service interface system, particularly to a simple method for using mobile phones to provide life information in a short time Intelligent speech recognition database system. BACKGROUND OF THE INVENTION Even though computerization has become an overall trend, as far as Taiwan is concerned, 'there are still many people who do not use computers, some of them have reduced their interest in learning computers because of their age, and some people use the Internet less often. But you need information about your life or consumption, and you don't know where to learn. The population of Chinese people using mobile phones is increasing, which is almost a man-machine situation. The reason is that mobile phones bring convenience to people in communication, so the public has a high degree of acceptance, which has evolved into a current trend. Most people go online to find what they want, such as news, entertainment, schedules, and consumer information. However, because of the wide range of information on the Internet, they often already find the information they need. Spend a lot of time. If you do n’t have the Internet and want to know some life information, it will cause more inconvenience. Although WAP phones can access the Internet, at present, there are four reasons why it is difficult to generalize them: 1. WAP phones are more expensive in terms of service. Second, the use of WAP is slow, about 9.6kps ~ 14.4kps. Compared with the speed of modem 56 · 6kps, the speed of WAP is really a lot slower. In the long term, it will accumulate a considerable fee. . Third, the use of WAP may not be applicable to the paper size of China National Standards (CNS) A4 (210 x 297 mm) -4-| Shang ---- (Please read the precautions on the back to write this page) Order --- ----- ··! _ 495682 A7 B7 V. Description of the invention (2) The information you want can be found, because the accessible websites are all set up in advance, and many websites may not support WAP, resulting in the use of Inconvenience. Fourth, using a mobile phone to access the Internet, because the screen is too small, can only support simple things, the effect is limited. Although the promotion of the GPRS system can bring convenience, consumers need to buy a mobile phone that supports GPRS. At the same time, the mobile phone needs to be compatible with the base station of the telecommunications company (for example: Hexin's GPRS base station, only ERICSSON-related mobile phones can Using it makes other mobile phones of other brands completely unable to cooperate. Consumers who originally used mobile phones without GPRS system need to purchase new mobile phones, which not only fails to meet economic considerations, but also causes consumer trouble. The present invention proposes a question-and-answer method with system logic. The user informs the required service in a natural spoken way through the phone. After searching for a keyword, the system converts it into text for filtering, filtering the data required by the user, and finally sends it to The user does not need to use the telephone buttons or the online service of the service personnel, thereby improving its convenience. The database system in this case can simulate walking routes and inform the user of the nearest store location instead of a bird's-eye map The distance is measured by the method and provided to the user for reference. Allows the general public to obtain general life (such as movies, trains, airplane timetables, horoscope, online shopping, booking, registration, traffic conditions, financial information, domestic and foreign news, music, virtual money, discount coupons, concerts , Arts and cultural activities .........) the information is more convenient. (Please read the precautions on the back to write this page) Ρ

_ ϋ I —ϋ ϋ ϋ n · ϋ sip, · an n in ϋ I Ban I Printed agricultural paper sizes for employees' consumer cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs apply Chinese National Standard (CNS) A4 (210 X 297 mm) -5- Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 495682 Α7 _ _B7 V. Description of the invention (3) Another purpose of the database system of this case is to provide a portal site with voice, which can be applied to users without the need to access the Internet. Information services on the web. SUMMARY OF THE INVENTION The object of the present invention is to propose a network service system which can overcome the above disadvantages. An object of the present invention is to input data to be searched by voice, and the use is simple, so there is no need to learn. Another object of the present invention is to provide a network service system that can quickly perform services requested by users. Since all the data is already stored in the database, when the user is using it, the speed will not be slowed by the system when updating or adding data, because the two aspects of reading data and adding or updating data are independent. Another object of the present invention is to provide a network service system. The user does not need to purchase a mobile phone of WAP or GPRS separately, but can use the current GSM mobile phone. The present invention is different from the WAP mobile phone in that the WAP mobile phone requires the user to input information by pressing keys, and the invention allows the user to input the data to be searched by voice in a voice-activated manner. The invention can increase the safety of the user on the road, because all information can be transmitted in a text message and recorded on the mobile phone, and the user can read it at any time without having to listen to the information notified by the system and then write it in writing. In addition, the present invention can also choose to output information service users in a voice manner. _ · Ϋ ϋ i ί I n an I: 口, «nnnn ϋ (· (Please read the notes on the back to write this page first) This paper size applies to China National Standard (CNS) A4 (210 X 297 mm)- 6- Intellectual Property Bureau, Ministry of Economic Affairs, Employees' Cooperatives, printed clothing 495682 A7 _ _ B7 V. Description of the invention (4) Brief description of the drawing Figure 1 is a structural diagram of a voice network service system according to Jie invention; Figure 2 is based on k A flowchart of the editing function of the voice network service system of the present invention; FIG. 3 is a flowchart of the first embodiment of the voice network service system according to the present invention; FIG. 4 is a flowchart of the voice network service system according to the present invention FIG. 5 is a flowchart of the third embodiment of the voice network service system according to the present invention; FIG. 6 is a flowchart of the fourth embodiment of the voice network service system according to the present invention. Main component symbol comparison table 10: Voice network service system 10: Voice-activated input-output unit 10: Auxiliary input-output unit 10: Main processor 1 04: Database 1 0 5: Message transmission unit 1 10: Detailed description of the preferred embodiment of the communication terminal This paper size is applicable to the Chinese National Standard (CNS) A4 specification (210 X 297 mm) -7- _ installed ---- (Please read the precautions on the back first to write (This page) ^^ 11111- 495682

V. Description of the Invention (5) FIG. 1 is a structural diagram of a voice network service system according to the present invention. The voice network service system 10 includes a voice-activated input / output unit 101, an auxiliary input / output unit 102, a main processor 103, a database 104, and a message transmission unit 105. The user connects with the system 10 through the communication terminal 1 10. First, the system 10 transmits a voice option to a communication terminal 110 via a voice-activated input / output unit 101, for the user to select or guide the user to issue an instruction. The instructions can be spoken, vocabulary, or any form of speech for everyday use. Through the connection between the communication terminal 110 and the system, the user's voice command is transmitted to the voice-controlled input / output unit, which uses the built-in voiceprint database and voiceprint comparison device to convert the voice command into a text command. The text instruction is sent to the host processor 103. After determining the attribute of the text instruction, the main processor 103 retrieves a data file corresponding to the attribute of the text instruction from the database 104 and sends the data file to the message transmission unit 105. The message transmission unit 105 then sends the data file to the communication terminal in the form of a short message for the user to watch. The above procedure is an example of the operation of the present invention, and other details of the present invention will be described below. In the present invention, the user inputs desired information in a voice manner, and the system performs filtering, and the scope is filtered from large to small. In terms of finding landmarks or directions, the system simulates the way a person or a vehicle walks. The nearest distance between points is to find and select the nearby store addresses to save time spent on transportation, and output the addresses of several nearby stores for users' reference. In the future, it is possible to move towards satellite positioning or base station positioning systems. This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back first to write this page) ▼ Packing '------- Order -------- -Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs-8-495682 Α7 Β7 V. Description of the invention (6) In terms of speech recognition system, the invention can be input in spoken mode, and the computer will automatically recognize the input Voice. After the recognition is successful, convert the voice to text and search for keywords. After querying based on the data range required by the user, filter the data. After the system fetches the data from the database, IJJ will output it by text message or voice transmission. Information to users. Hundreds of thousands of voiceprint databases have been established in the system database, so regardless of male, female, old, and young, as long as users who can speak Mandarin, enter it in a spoken way, they can be used, and Users do not need to be trained anymore, because human pronunciation has certain inertia, and the huge database in the system can respond to the voice data input by different users. The present invention is different from other vendors that use a voice interface in that they use voice to create a database and search directly by voice; while the system database of the present invention is created in text and map mode, waiting for users to input by voice After that, the system converts the voice into text, then searches for keywords, and then uses a funnel-type query method (filtering the range of data from small to large), so that the required information can be found more accurately. After the user enters the information of the required service by voice, the system will convert the input string into text. No matter how long the user enters the string, the system will automatically search for keywords and then compare the data to confirm Screen CBB n ^ ° After confirming the information required by the user, the system will interpolate the built-in data according to the user's needs, and then send the information to the user by text message. If the information entered by the user is not established in the system, the [] system will repeat the inquiry until it finds the matching data and provides it to the user. This paper size applies to China National Standard (CNS) A4 (210 X 297 public love) (Please read the precautions on the back first to write this page)

▼ mammmm aflBBi ϋν n 1 一 emmt _1 —i Hi-1 tmtmm 1_1 n I Ι Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs -9-Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 495682 Α7 Β7 7) When the user A accesses the service system via mobile phone for the first time, after confirming that the user's phone number is correct, the system will record the other party's phone number and date, and temporarily store an identity number and program, after which Enter the information service query system. After the system search is completed, the user will be asked if other services are needed. If necessary, the system will return to the service query system to continue the query. If it is not required, the system will ask by voice Is the user willing to become a member of this service system? If not, as long as the phone is hung up, the system will not give the user an identity number and delete the program, and then send the information the user needs to query to the user by text message. If you need to become a member, a program will be implanted in the SIM card of user A, and the user will be notified of the identity number and system quick access number by text and voice, so that the user does not need to use the system service next time. Remember the lengthy broadcast number, just enter the designated simple number to enter the service system. This program will always be attached to the SIM card of A. Due to the influence of the program, when user A finishes making a phone call to B, the program will send a text message to B to inform B that there is such a service. System function. If B wants to use it, just broadcast the service system phone number provided by the program. In contrast, if B becomes a member and B re-broadcasts to C, C will receive the same message as B to provide a method for entering the service system. In addition, the system also provides several additional services for members: 1 · When the user joins the membership, the ID number given is already stored in the user's SIM card, due to the caller ID function provided by the telecommunications operator When the user enters the system with a mobile phone, the system immediately knows the user ID. After confirming the identity number, he can choose or specify the need or preference. The paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 mm). ) -10- ----'— ^ ----- install -------- order -------- «line ▲ (Please read the precautions on the back first 141 ^ write this page }

495682 A7 B7 V. Description of the invention (8) The loved service items do not need to ask the system for lengthy questions. Users only need to listen to them directly. In this way, phone bills can be saved. 2 · Members do not want to disclose their phone numbers to too many people, they can choose ID numbers instead, and members can send each other without entering phone numbers when sending text messages. 3 · In terms of sending text messages, in addition to exchanging text messages with each other, members can also choose to exchange text messages containing graphics, music or coupons, etc. through the system host, database, etc. 4 · Another special feature is that members can set up their own friends list (members or non-members) on the company's website, and can specify the objects. After entering the content of the newsletter, the system will be responsible for helping members to transmit. It can also calculate and count the number of replies after sending a message. 5 · The system also has the function of making personal voice webpages. A user can choose to enter the system for editing by computer Internet or mobile phone. If he chooses to make by computer Internet, he can enter the system, because the telecom operator provides caller ID function. The system can know the user I 〇, as long as the user password is entered, you can directly modify or edit on the web page. Using the various editing tools provided by the system, in addition to text input, it can further include music and graphics. • · · · · · · · · 〇 If you choose to edit by the button on the mobile phone, recording or select the system provided 'Since the telecom operator provides the caller ID function, the system can know the user ID, the user can enter text only after confirming the password , Record or add music, graphics' The system will provide a few types of music or graphics for users to choose by voice. When B wants to inquire A's voice webpage, the paper size is applicable to the Chinese National Standard (CNS) A4 specification (210 X 297 public love) (Please read the precautions on the back first 写写? Write this page) -------- Order --------- Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 495682 Α7 ___ B7 V. Description of Invention (9), enter the user ID of A with your mobile phone to enter the system. 6 · Users can use the computer Internet or mobile phone to rate or recommend the operators or services (such as restaurants or movies) suggested by the system in the system. The system will record the ratings of each user for statistics, ranking, and use. Users can use a computer network or mobile phone to view all statistical ranking data and other people's ratings of specific industries or services. In addition, the user can also query the rating records of other users, and can also find service providers, product items, etc. of users who have similar or similar preferences to the information provided in the system ... The scores and suggestions made, with all recorded information, users can use it as a reference for shopping, eating, spending ... Fig. 2 is a flowchart of a voice web page editing system of a voice network service system according to the present invention. In addition, the system may use virtual money and discount coupons. Users can read the newsletter and accumulate points. The accumulated points can be used instead of cash for shopping. Users can also specify the content of advertising newsletters with discount functions to the designated Discount stores and discounts. Incidentally, the user can choose to accept the text message method. After the user enters the required information, the system will ask the user to notify by text message or voice. Users can make their own choices. If the member changes the mobile phone number, he must go to the company's website to change it. Because each mobile phone brand is set differently, if necessary, the mobile phone brand model must be entered again in order to change. The newsletter is a service that can be used by the GS Μ system. It can be used by general telecommunications companies (please read the phonetic note on the back to write this page). _ Install ---- Order i. Standards are applicable to China National Standard (CNS) A4 specifications (210 X 297 mm) -12- 495682 A7 B7 V. Description of the invention (1) This function is provided. The general newsletter is mainly received on the sub-channel and the text The system database of the present invention is to send the required data to the user's mobile phone by text message. If the data transmission bit exceeds the capacity that one text message can hold, the remaining data will be transmitted to the second one. Newsletter, even more than three. Fig. 3 is a flowchart of an embodiment of a voice network service system according to the present invention, in which querying a restaurant is taken as an example. When the user enters the system, he will first hear the greeting. At this time, the system will ask and confirm the user's mobile phone number by voice. On the contrary, if the system cannot know the user's phone number, it will repeat the inquiry and Re-entry is required. In the case of no success after three inquiries or confirmations, the system will directly transfer to the operator, and the operator will serve the user. If the phone number is confirmed, it will enter the service system. At this time, the system will query the user's location range. After the speech recognition is successful, the next stage of screening will continue; if it cannot be identified, the system will repeat the query. In the case of unsuccessful confirmation three times, the system will also transfer to the operator at this time, and the operator will serve the user. After confirming the address, the system will then ask the user for the type or type of information required ’When the voice recognition is successful, it will ask if other services are needed. If the type or type of data entered is not recognized by the voice or the server ', the system will ask for re-entry. After three unsuccessful entries, the system will transfer the service from the operator to the user. After entering the type or type of data successfully, if more other services are needed, the system will re-enter the service system and continue to enter the required query. This paper size is applicable to the Chinese National Standard (CNS) A4 specification (210 X 297 public) PCT) (Please read the precautions on the back to write this page)

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V. Invention Description (11) Information printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. If no other services are needed, the system will immediately send the message to the user ’s mobile phone by text message or voice transmission. The user only needs to enable the text message function or listen directly to get reference information provided by the system. Incidentally, the internal dashed line of the flowchart is divided into users. You don't need to input in the order of the system flowchart, and you don't have to wait for the system to input the required items after the inquiry. The system will immediately identify and filter the data. Fig. 4 is a flow chart of another embodiment of the voice network service system according to the present invention, in which querying a movie theater is taken as an example. When the user enters the system, he will first hear the greeting. At this time, the system will ask and confirm the user's mobile phone number by voice. On the contrary, if the system cannot know the user's phone number, it will repeat the inquiry and Re-entry is required. In the case of no success after three inquiries or confirmations, the system will directly transfer to the operator, and the operator will serve the user. If the phone number is confirmed, it will enter the service system. At this time, the system will query the user's area. After the speech recognition is successful, the next stage of screening will continue; if it cannot be identified, the system will repeat the inquiry. In three unsuccessful situations, the system will also be transferred to the operator at this time, and the operator will serve the user. After confirming the regional address, the system will ask the user the name of the movie you want to watch. After the voice recognition is successful, the system will ask the movie show time. If the type or type of data entered is not recognized or served by voice Otherwise, the system will ask for re-entry. If the entry is unsuccessful on three occasions, the system will transfer the service from the operator to the user. Finally, the system will still ask the user if they need other services. If necessary (please read the notes on the back to write this page first) Standard (CNS) A4 (210 X 297 mm) -14-495682 A7

5. Description of the invention (12) If necessary, the system will re-enter the service system and continue to enter the information to be queried. Right, no other services are needed, the system will immediately send the text message or voice to the user's mobile phone. As long as the user opens the text message or listens to the function directly, he can get the reference information provided by the system. Incidentally, the part inside the dashed line of the flowchart is that the user does not need to input in the order in which the system flowchart is written, and does not have to wait for the system-after inputting the required items, the system will immediately identify and filter the data. Fig. 5 is a flowchart of another embodiment of a voice network service system according to the present invention, in which querying a constellation and a farmer's calendar are taken as examples. When the user enters the system, he will first hear the greeting. At this time, the system will ask and confirm the user's mobile phone number by voice. On the contrary, if the system cannot know the user's phone number, it will repeat the inquiry and Re-entry is required. In the case of no success after three inquiries or confirmations, the system will directly transfer to the operator, and the operator will serve the user. If the phone number is confirmed, it will enter the service system. At this time, the system will ask the user's area. After the voice recognition is successful, the next stage of screening will continue; if it cannot be recognized, the system will repeat the inquiry. In the unsuccessful case, the system will also transfer to the operator at this time, and the operator will serve the user. After confirming the constellation type, the system will ask the user's gender again. After the speech recognition is successful, the system will still ask the user if they need other services. If necessary, the system will re-enter the service system and continue to enter the information to be queried. If no other services are required, the system will immediately send the message to the user's mobile phone by text or voice. (Please read the note on the back first to write this page) _ -------- Order -------- Printed by the Consumers' Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs This paper is printed in accordance with Chinese national standards (CNS ) A4 specification (210 X 297 mm) -15- 495682 A7 B7 V. Description of the invention (13) If the type or type of data entered is not recognized or served by voice, the system will ask for re-entry, After three unsuccessful entries, the system will transfer the service by the operator. Take the peasant calendar as an example, the user only needs to confirm the user's phone number, input the confirmation by voice, and then confirm whether other services are needed through the system. If not, the system will immediately send the message to the user's mobile phone by voice . Incidentally, the dashed line inside the flowchart means that the user does not have to enter in the order in which the system flowchart is written, and does not have to wait for the system-after asking for the required items before entering, the system will immediately identify and filter the data. FIG. 6 shows another embodiment of the voice network service system according to the present invention, where querying the timetables of airplanes and trains is taken as an example. When the user enters the system, he will first hear the greeting. At this time, the system will ask and confirm the user's mobile phone number by voice. On the contrary, if the system cannot know the user's phone number, it will repeat the inquiry and Re-entry is required. In the case of no success after three inquiries or confirmations, the system will directly transfer to the operator, and the operator will serve the user. If the phone number is confirmed, it will enter the service system. At this time, the system will ask the user's area. After the voice recognition is successful, the next stage of screening will continue; if it cannot be recognized, the system will repeat the inquiry. In the unsuccessful case, the system will also transfer to the operator at this time, and the operator will serve the user. Next, the user can enter the type of transportation (airplane or train) to take, and the system will ask to confirm the time of the ride (before / after noon) (please read the precautions on the back to write this page) ------ --Order --------- Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. The paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) -16- 495682 A7 B7 V. Invention Explanation (1 today, then ask the departure point and arrival point, then enter the airline or train name, and then ask the user whether to choose the specified departure time and arrival time. If you need to specify, the user continues to enter the departure time and arrival Time. At the end, the system will confirm whether the user needs more services. If necessary, the system will re-enter the service system and continue to enter the information to be queried. If no other services are required, the system will immediately send a message or voice to User's mobile phone. If the user does not need to specify a specific departure or arrival time, the system confirms whether the user needs other services, and if necessary, the system will re-enter Service system, users continue to enter the information they want to query. If it is not needed, the system will immediately send it to the user's mobile phone by text message or voice. The type or type of data entered above is a service that is not recognized by voice, the system You will be asked to re-enter. After three unsuccessful entries, the system will transfer the operator to serve the user. Incidentally, the dashed part of the flowchart means that the user does not have to enter the order as planned by the system flowchart. You do n’t have to wait for the system-after entering the required items and entering, the system will immediately identify and screen the data. In addition to the application of the foregoing embodiments, the present invention can be further used for data search at various levels. The invention can be applied to the research and management of academic research database, such as insect characteristic database, geological ore database, etc. The search and use of the above academic nature database is similar to the embodiments listed in this case, basically using voice. The identification method is this, and then the pre-prepared program is used for classification processing, so that the data required by the user can be quickly transmitted. Communication terminal for users. This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) (please read the precautions on the back first to write this page)

| · Ϋ I n ϋ ϋ n ϋ ^ OJ I nn I 1 n ϋ I Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs -17- 495682 A7 B7 V. Description of the invention (1 sentence The scope of rights in this case will be attached by The scope of patent application is clearly defined. (Please read the note on the back first to write this page)

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Claims (1)

495682 Printed by the Consumer Property Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A8 B8 C8 D8 VI. Patent application scope 1. A network service system including: an input / output interface with a voice-activated input / output unit and an auxiliary input / output A unit for converting a voice command into a text command; a main processor, a database, and a message transmitting unit, wherein the voice-activated input / output unit performs a question and answer with a voice option and accepts a user's voice input with the user; The instruction is transmitted and received, and the received instruction is sent to the main processor. The main processor fetches pre-established information from the database according to the instruction, and transmits the information to the user through the message transmission unit. 2. If the network voice service system of item 1 of the patent application scope, wherein the input / output interface will communicate with the user's instructions when predetermined, the voice input / output unit is switched to the auxiliary input / output unit. 3. For example, the network voice service system under the scope of patent application, wherein the database includes a database that establishes a search link between text and map, so as to perform a quick search after receiving a text command from the input / output interface. 4. The network voice service system according to item 1 of the scope of patent application, wherein the voice input / output interface further includes a voiceprint database and a voiceprint comparison device for converting a user's spoken command into a text command . 5. If the network voice service system of item 1 of the patent application scope, wherein the message transmission unit is in the form of a short message of digital communication, the message of the autonomous processor will be transmitted to the user's mobile communication terminal. (Please read the notes on the back before this page) Φ. Order This paper size applies Chinese National Standard (CNS) A4 specification (210X297 mm) -19- 495682 8 8 8 8 ABCD VI. Application for patent scope 6. A method of operating a voice network service interface, including the following steps: The voiceprint comparison program converts the user's spoken instructions into text instructions. A processor is used to determine the attributes of the text instructions, and a data file corresponding to the attributes is retrieved from a database based on the attributes. The data file is transmitted to the user's communication terminal. (Please read the notes on the back page, printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. This paper is sized to the Chinese National Standard (CNS) A4 (210X297 mm) -20-