經濟部中央標準局員工消费合作社印裝 五、發明説明（） 5·1發明領域： 本發明係有關於一種通話轉接系统與方法，特别是能 對用户做身分確認和指定特定對象（專業顧問）或不特定 對象（特約廠商下的一群專業顧問）通話，以及依據客户需 求執行或更改系统相蘭之功能與設定。 5-2發明背景： 傳統之電話連線系统，係以人爲方式執行通話轉接之 功用，當一方電話撥至交換機之轉接台，藉由人爲動作將 其轉接至另一方，以達到雙方通話連線目的。由於利用此 種轉接方式，轉接站並不能有效轉接至指定之特别用户或 公司行號’因此常常有客户轉接至某公司行號之後，又找 不著指定之特别用户（專業顧問），相當不符合客户需求 性。此外，傳统之電話連線系统，並無法做身分確認，囡 此往往兩線之間接通時，並不能確保途埤大另一进胙异指 定之年與，造成不必要之麻煩。再則，傳统之電話連線 系统，僅提供兩線之間（客户端輿顧問端）接通與通話計時 收費之功用’並不能針對蓽客户輿某特約廠商之專業顧問 間通話項目，進行專業顧問與客户間之额外收費與轉帳之 功能’因此在通話轉接系統之功效上，並不能妥善運用。 (請先閲讀背面之注意事項存填寫本頁) ,-5*· 本紙張1遥用中國國家轉（⑽）Α4· 慶） 4 243 76 Α7 Β7 經濟部中央標準局員工消費合作社印裝 五、發明説明（） 5 ·3發明目的及概述： 本發明之主要目的在揭露一種新的通話轉接系統，係 依據用户的需求’能有效轉接至特定對象（專業顧間）或不 特定對象（特約廠商下的一群專業顧問 本發明的另一目的在提供一種新的通話轉接系统，使 在做兩線通話時，系统皆能對客户與顧問做身分比對。 本發明的再一目的在提供一種新的通話轉接系統，可 依據用户的需求，輸入不同帳號，且根據輸入帳號，執行 相關功能或設定’並可做計時、計次之計費與收費功用， 以及針對客户輿顧問間，不同通話項目，另行計酬或轉帳 之通話轉接系统》 根據以上所述之目的，本發明提供了一種智慧型通話 轉接系統，該系统啓勤後，先連上資料庫，並設定每對電 話線的用户端處於‘‘等待電話”狀態，當任一用户端有電話 進來，該線即進入“語音撥放”狀態，當語音撥放完畢，即 進入“等待按鍵"狀態，用户按下任何按鍵後，系统判斷其 按下何按鍵，然後根據不同的按鍵進入不同的狀態。該系 统操作方法如下： 用户端有電話進來，系统根據用户按鍵，選擇執行系 統服務之其他功能、特約廠商之免費諮詢專線、或諮詢專 βIT------ (請先閲讀背面之注意事項再填寫本頁) 本紙張尺度適用中國國家標準（CNS > Α4規格（2〗〇Χ297公釐） 經濟部中央標準局員工消费合作社印製 424376 A7 ----------B7 五、發明説明（） 線’接著輸入帳號及密碼，且根據用户輸入帳號以進行一 帳號款項之服務，該帳號款項服務包括：（1)特约帳號A 款項’選擇不特定對象（特约廠商下的一群專業顧間），該 特約麻商爲多數個特約廠商其中之一；（2)特约帳號B款 項’選擇不特定對象（特約廠商下的一群專業顧問），該特 约麻商爲蓽一内定之特約廠商；（3)—般帳號款項，選擇 特定對象（專業顧問）；（4)顧問帳號款項，執行顧問相關 自設定。 在特約帳號A款項，選擇和複數個特約廠商其中之一 接通或執行其他功能之後，或者在特约帳號B款項，選擇 和某一内定之特約廠商接通之後，系統操作步驟包括下 列：系統判斷該帳號之客户是否過期及停止使用，之後從 列表（List)中尋找上班之顧問，接著系统撥接該顧問並要 求輸入顧問密碼，在顧問輸入正確密碼之後，系统正式接 通客户輿顧問，並開始通話。通話之後，欲中銜通話有下 列三種情沉：（1)客户掛斷電話：此時語音通知顧問，客 户已掛斷，服務結束，接著系统统計通話時間或剩餘次數 以減少客户使用次數，並產生一筆記綠，然後結束通訊》 (2)顧問掛斷電話：此時語音通知客户，顧問已掛斷，並 詢問客户是否欲做滿意度調查，接著客户做完滿意度調查 之後掛斷電話，系统統計通話時間或剩餘次數《減少客户 使用次數，並產生一筆記缘，然後結東通訊。（3>客户按 下*#’，以結東通話：此時系統會再次詢問是否欲中斷通 本紙張尺度適用中國國家標準（CNS ) Α4規格（210Χ297公釐） I ^ 聚—I ι,1τ------%'1 (請先閲讀背面之注意事項再填寫本頁) 434376 Η Α7 -------- Β7 五、發明説明（） 話’接著語音通知顧問服務結束，之後滿意度調査，接著 客户掛斷電話，系统统計通話時間或剩餘次數以減少客户 使用次數，並產生一筆記綠，然後結束通訊。 經濟部中央標準局貝工消費合作社印製 (請先閱讀背面之注意事項再填寫本頁) 在一般帳號款項，系统操作步驟包括下列：語音通知 客户剩餘金额，接著系統根據用户按鍵選擇執行系统服務 之其他功能，或要求輸入顧問代碼以和指定之專業顧問通 話》在客户輸入正確顧問代碼之後，系统斯定該顧問已上 班，接著系統撥接該顧問，並在顧問輸入正確顧問密碼之 後，客户與顧問正式接通開始通話。通話之後，欲中斷通 話有下列五種情沉：（1>客户按下‘#，，以結束通話：此時 系统再次詢問是否欲中斷通話，接著語音告知顧問服務结 束，之後系統統計通話時間，並進行滿意度調查，接著客 户掛斷電話’系统執行入帳動作，然後結束通訊β (2〉顧 問掛斷電話：此時語音通知客户，顧問已掛斷，並詢問客 户是否欲做滿意度調査’接著系统统計通話時間，然後客 户掛斷電話，系统執行入帳動作，然後結束通訊。（3)客 户掛斷電話：此時語音通知鞍問，客户已掛斷，服務結束， 接著系统統計通話時間並入帳’然後結東通訊。（4)剩餘 通話時間結束：語音告知剩餘時問Ν分鐘，並隨通話時間 在遞減，直到通話時間终了，語音告知時間到，並中斷通 話，然後結束通訊。（5)顧問按‘*，以轉帳：此時系統停止 計時，接著客户輸入欲轉帳之金额，然後系統執行入帳動 作，接著系统恢復計時，繼續通話》 本紙張尺度適用中國國家標準{ CNS ) Α4規格（2l〇x297^J~^ 五、發明説明（〉 A7 B7 在顧問帳號款項，客户即爲顧問，囡此要求系统执行 顧問之相關自設定。 5_4明式簡單説明： m · 經濟部中央標举局員工消費合作社印掣 第1囷爲本發明之智慧型通話轉接系統，輸入客户帳號、 密碼，以及判斷隸屬何種帳號款項之系統流程圖。 第2A圈爲本發明之智慧型通話轉接系统之特约廠商A款 項或特約廠商B款項，判斷是否使用過期或停止使用，以 及尋找列表中上班之顧問之系統流程圖。 第2B圏爲本發明之智慧型通話轉接系统之特约廠商A款 項或特约廠商B款項，轉至人工處理和判斷顧間輸入密瑪 正確與否之系統流程圖》 第3躅爲本發明之智慧型通話轉接系统之特约廠商A款項 或特约廠商B款項，正式接通開始通話後，系统通話中斷 之系统流程圏。 第4Α闽爲本發明之智慧型通話轉接系统之一般廠商款 項，輸入顧問代碼以及判斷該顧問是否上班之系統流程 第4Β圖爲本發明之智慧型通話轉接系统之一般廠商款 項，判斷顧問輸入密碼正確與否之系统流程圖。 第5AS和第5Β圖爲本發明之智慧型通話轉接系统之一 般'廠商款項，正式接通開始通話後，系统通話中斷之系統 本紙張尺度適用t國國家榡準（CNS ) A4規格（21 OX297公釐） --------d — 裝--- (請先閲讀背面之注意事項再填寫本頁) 訂 4243 76 * A7 ._B7 —___ " 1 — 五、發明説明（） 流程®。 第6 S爲本發明之智慧型通話轉接系统之顧問帳號款 項，執行相關自設定之系统流程圈。 第7圖爲本發明之智慧型通話轉接系統之方塊圈。 5·5發明詳細說明： 本發明之系統啓動後，先連上資料庫，並設定每對電 話線的用户端處於“等待電話”狀態，當任一用户端有電話 進來，該線即進入Β語音撥放”狀態"當語音撥放完畢，即 進入•等待按鍵”狀態，用户按下任何按鍵後，系統判断其 按下何按鍵，然後根據不同的按鍵進入不同的狀態*例如 按了 ‘#，即進入"其他功能“狀態，按了 ·0,〜‘8,即進入"輸入 用户帳號11狀態，按了 即進入”免費諂詢專線“狀態。因 此本發明之系统主要爲一”等待用户用户行爲“、”得出 結果"、”根據不同結果到不同狀態**、”等待用户回應·、” 用户行爲等等之有限狀態機器，可讓用户很容易依據需 求更改或增加狀態的内容，以獲致不同的功能 經濟部中央標準局員工消費合作社印製 (請先閱讀背面之注意事項再填寫本頁} 參見第1 S所示’在步骤1客户撥電話進來系統，之 後系统到步驟2速過電腦語音系统類示“請輸入帳號、或 撥‘9’選擇免費諮詢專線、或撥‘#’選择其他功能”。接著步 燦3客户按下一按鍵’然後系統根據不同的按鍵進入下列 三種不同的狀態。（1)若客户按下之按鍵爲‘#，，则系统至 本紙張尺度適用中囷周家標準（CNS ) Α4規格（210X297公釐） 經濟部中央標準局貝工消费合作社印装 A7 -----------------Β7___ 五、發明説明（） 步裸5選择執行其他功能，此時系统會要求客户鍵入‘！， 撥號鍵，執行u本功能説明"之解説、或鍵入‘2,揉號鍵，執 行“索取相鬮資料（告知FaxBackr之解説、或鍵入*3,撥號 键，執行“扣入會貝辦法》之解説、或鍵入*4,掇號鍵，執行 “廣告#之説明、或鍵入‘〇’撥號鍵，執行《結束通訊”之動作。 (2)若客户按下之按鍵爲‘9>，則系统至步驟4執行免費諮 詾專線服務，此時系统經由步驟401電腦語音顯示”某公 司請撥’00,，某公司請撥，0Γ”，以告知客户欲聯繫之免費 諮詢專線廠商代號，接著步驟402客户按鍵選擇某一免費 諮詾專線，然後至步驟（F)。（3)若客户按下之按鍵爲 ‘0〜8’，系统執行諮詢專線服務，此時步驟6等待客户輸 入帳號，待鍵入5碼完畢後，系統至步驟601先判斷該輸 入帳號是否爲免费諮詾專線帳號，若爲免費铭詢專線帳 號，跳至步驟403系统由資料庫取得特廠商代號，然後至 步驟（Fi;若不爲免費諮詢專線帳號，跳至步樣7電腦語 音系统顯示“請輸入密碼"，接著步驟8客户輸入客户密 碼，待鍵入3碼完畢之後，步驟9依據客户輸入之懷號， 從資料庫（database)中之顧間檔或客户檔找出客户資料 密碼。之後，步驟10判斷客户輸入密碼與從資料庫 (database)找出之客户資料密碼是否相同。若在步觸^ 判澌出客户輸入密碼與客户資料密碼不相同，則至】步骤 11電腦語音系统顯示“帳號或密碼不正確》，此時到步耽 12執行客户錯誤輸入計數，客户錯誤輸入計數俊加， (Pwd Wrong. 1)，此時若客户錯誤輸入次數超遇3次 即 本紙張尺度適用令國國家標準（〇奶）六4洗格（210父297公釐） ----- n ί --I I—ίΊ n _ n C请先閱餚背面之注意事項存填寫本真) ΪΤ 政. 424376 A7 B7 五'發明説明（） 客户錯誤輸入計數値大於3(卩埘(1卯「〇〇9>3)則跳至步驟 200結東通訊；若客户錯誤輸入次數未超過3次，即客户 錯誤輸入計數値小於或等於3 (PwdWrongs3>，則跳回步 鞣2，要求重新輸入帳號和密碼。然而，若在步驟1〇判 斷出客户輸入密碼與客户資料密碼相同，則至步驟13進 入内建列表（List)中判斷客户輸入之帳號，隸屬•特約帳號 A”、B特約帳號B”、“一般帳號”、或u顧問帳號”之要求。 參見第2A圏所示，在第1國之步樣13判斷客户輪入 之惟號’右是隸屬“特约張號A"之要求，則系统經由步裸 (八>跳至步驟14。在步驟14電腦語音系统廉示•特约廠商 1請按‘1’其他請按·9’”。此時步驟15客户按下一按鍵，然 後系统至步驟16判斷客户按下之按鍵，此時若客户按下 之按鍵爲‘91，則系统至步驟17選擇執行其他功能，接著 客户鍵入‘1’以更改密碼、或鍵入‘2’以查詢剩餘次數、或 鍵入‘0’以結束通訊。反之，在步樣16,若客户接或《2，， 則跳至步樣18特約廠商選項，選擇欲聯繫之特约麻商。 經濟部中央標準局貝工消費合作社印装 接著再參見第2A圈所示，在第之步樣13判斷客 户輸入之帳號，若是隸屬**特约帳號B”之要求，則系統經 由步驟（Z)跳至步骤19 »在步驟19系統直接與内定之特 約廠商蹒繫，此時電腦語音系统會顯示“這是某某公司您 好”’以告知客户已與-某某公司n—土。在特約帳號A ~ ·' —______ 之步驟18或特約帳號B之步驟19之後，系统執行步驟20Printed by the Consumer Cooperatives of the Central Standards Bureau of the Ministry of Economic Affairs 5. Description of the invention (5.1) Field of the invention: The present invention relates to a call transfer system and method, in particular, it can confirm the identity of a user and specify a specific object (professional consultant ) Or unspecified objects (a group of professional consultants under the contract manufacturer), and execute or change the functions and settings of the system according to customer needs. 5-2 Background of the Invention: The traditional telephone connection system performs the call transfer function artificially. When one party dials the switchboard of a switch, it is transferred to the other party by human action. To achieve the purpose of two-party call connection. Due to the use of this transfer method, the transfer station cannot effectively transfer to the designated special user or company line number. Therefore, after customers transfer to a company line number, they cannot find the designated special user (professional consultants) ), Which does not meet the needs of customers. In addition, the traditional telephone connection system cannot do identity confirmation. Therefore, when the two lines are connected, it may not ensure that the route is different from the specified year and cause unnecessary trouble. Furthermore, the traditional telephone connection system only provides the functions of connection between two lines (client side consultant) and call timing charges. It cannot be used for professional calls between professional consultants of a particular contract manufacturer. The functions of additional charges and transfers between consultants and clients' cannot be used properly in terms of the effectiveness of the call transfer system. (Please read the precautions on the back and fill in this page first), -5 * · This paper 1 is for China National Transfer (⑽) Α4 · Celebrate) 4 243 76 Α7 Β7 Printed by the Consumers' Cooperative of the Central Standards Bureau of the Ministry of Economic Affairs Explanation of the invention (5.3) Purpose and summary of the invention: The main purpose of the present invention is to disclose a new call transfer system, which can effectively transfer to a specific object (professional client) or unspecified object (special contract) according to the needs of users. A group of professional consultants under the manufacturer Another object of the present invention is to provide a new call transfer system, so that when making a two-line call, the system can compare the identity of the customer and the consultant. Another object of the present invention is to provide A new call transfer system, which can input different account numbers according to user needs, and perform related functions or settings according to the input account number, and can perform billing and charging functions for timing and counting, as well as for customer consultants, According to the above-mentioned purpose, the present invention provides a smart call transfer system, the system enables After that, first connect to the database and set the client of each pair of telephone lines to be in the "waiting for a call" state. When a call comes in from any client, the line enters the "voice dialing" state. When the voice dialing is completed That is, it enters the "waiting button" state. After the user presses any button, the system determines which button it presses, and then enters different states according to different buttons. The operation method of the system is as follows: There is a call from the client, and the system Press the button to select other functions of the system service, the free consultation line of the special manufacturer, or the consultation βIT ------ (Please read the precautions on the back before filling this page) This paper size applies to Chinese national standards (CNS > A4 specification (2 〖〇 × 297mm) Printed by the Consumer Cooperatives of the Central Standards Bureau of the Ministry of Economic Affairs 424376 A7 ---------- B7 V. Description of the invention () Line 'Then enter the account number and password, and according to The user enters an account number to perform an account payment service. The account payment service includes: (1) Special account A payment 'select unspecified objects (a group of professional consultants under a special vendor) (2) The special hemp merchant is one of the many special vendors; (2) The special account B for the account 'B' selects an unspecified object (a group of professional consultants under the special firm), and the special hemp merchant is one of the appointed special vendors; (3) —General account payment, select a specific object (professional consultant); (4) Consultant account payment, execute the relevant self-setting of the consultant. In special account A, select and perform one of a number of special vendors to connect or perform other functions After that, or after the special account B is selected and selected to connect with a certain special contract manufacturer, the system operation steps include the following: the system determines whether the customer of the account has expired and stopped using it, and then looks for a working consultant from the list Then, the system dials the consultant and asks for the consultant password. After the consultant enters the correct password, the system officially connects to the customer consultant and starts a call. After the call, there are the following three emotions for the middle call: (1) The customer hangs up the phone: At this time, the consultant is notified by voice, the customer has been disconnected, the service is ended, and then the system counts the call time or the remaining number to reduce the number of times the customer uses, and Generate a note green, and then end the communication "(2) The consultant hangs up the phone: At this time, the customer is notified by voice that the consultant has hung up and asked if the customer wants to do a satisfaction survey. Then the customer hangs up after completing the satisfaction survey. The system counts the talk time or the remaining number of times "to reduce the number of customer use and generate a note margin, and then finish the communication. (3 > The customer presses * # 'to end the call: At this time, the system will ask again if you want to interrupt the communication. The paper size applies the Chinese National Standard (CNS) A4 specification (210 × 297 mm). I ^ Poly—I ι, 1τ ------% '1 (Please read the precautions on the back before filling this page) 434376 Η Α7 -------- Β7 V. Description of the invention () Words, then the voice advisory service is over, and Satisfaction survey, then the customer hangs up the phone, the system counts the talk time or the number of remaining times to reduce the number of times the customer uses, and generates a note green, and then ends the communication. Printed by the Shellfish Consumer Cooperative of the Central Standards Bureau of the Ministry of Economic Affairs (please read the back Note: Please fill in this page again.) For general account payment, the system operation steps include the following: Voice notify the customer of the remaining amount, and then the system selects to perform other functions of the system service according to the user's keys, or requires the consultant code to be entered to talk with the designated professional consultant. " After the client enters the correct consultant code, the system determines that the consultant is on the job, then the system dials the consultant, and after the consultant enters the correct consultant password, The customer and the consultant formally connected to start the call. After the call, there are the following five emotions to interrupt the call: (1) The customer presses' # to end the call: At this time, the system asks again whether to interrupt the call and then informs the consultant by voice. After the service is over, the system counts the talk time and conducts a satisfaction survey. Then the customer hangs up the phone 'The system performs the account entry action and then ends the communication β (2) The consultant hangs up the phone: At this time, the customer is notified by voice that the consultant has hung up. And ask the customer if they want to do a satisfaction survey. Then the system counts the talk time, then the customer hangs up the phone, the system executes the account entry action, and then ends the communication. (3) The customer hangs up the phone: At this time, the voice notification saddle asks that the customer has hung up Off, the service ends, then the system counts the call time and enters the account, and then ends the communication. (4) the remaining call time ends: ask for N minutes when the voice notification is left, and decreases with the call time until the end of the call time, the voice notification time Arrive, interrupt the call, and then end the communication. (5) The consultant presses' * to transfer the money: the system stops timing at this time, Enter the amount you want to transfer, and then the system performs the crediting action, and then the system resumes timing and continues the call. ”This paper size applies the Chinese national standard {CNS) A4 specification (2l0x297 ^ J ~ ^ V. Description of the invention (> A7 B7 In the account of the consultant, the client is the consultant, so the system is required to execute the relevant self-setting of the consultant. 5_4 Explicit explanation: m · The first consumer label of the Consumer Cooperatives of the Central Bureau of the Ministry of Economic Affairs is the smart type of the invention Call transfer system, enter the customer account number, password, and system flow chart to determine which account is affiliated. Circle 2A is the special vendor A payment or special vendor B payment of the smart call transfer system of the present invention to determine whether to use Expired or discontinued, and system flowchart for finding consultants who are working in the list. Part 2B 圏 is the system flow chart of the special vendor A or special vendor B of the intelligent call transfer system of the present invention, which is transferred to the manual processing and judgment of the system's correctness of the Mi Ma input. The third part is the wisdom of the present invention. The system call flow of the system call interruption of the special caller A or special caller B of the call transfer system after the call is officially connected. Figure 4A is the general vendor payment of the smart call transfer system of the present invention. Enter the consultant code and the system flow to determine whether the consultant is at work. Figure 4B is the general vendor payment of the smart call transfer system of the invention. The system flow chart of entering the password is correct. Figures 5AS and 5B show the general vendor's payment for the intelligent call transfer system of the present invention. After the call is officially connected, the system interrupts the system call. This paper is applicable to the national standard (CNS) A4 specification (21 OX297 mm) -------- d — equipment --- (please read the precautions on the back before filling this page) Order 4243 76 * A7 ._B7 —___ " 1 — 5. Description of the invention () Process®. The 6S is the consultant account of the smart call transfer system of the present invention, and executes the relevant self-set system process circle. FIG. 7 is a block circle of the intelligent call transfer system of the present invention. 5.5 Detailed description of the invention: After the system of the present invention is started, first connect to the database, and set the client of each pair of telephone lines to be in a "waiting for a call" state. When a call comes in from any client, the line enters Β "Voice playback" state "When the voice playback is completed, it enters the" wait button "state. After the user presses any button, the system determines which button he presses, and then enters different states according to different buttons. #, To enter " other functions " state, press · 0, ~ '8, to enter " enter user account 11 state, press to enter " free inquiry line " state. Therefore, the system of the present invention is mainly one Limited state machines such as "Waiting for user behavior", "Results obtained", "Different states according to different results **", "Waiting for user response," "User behavior, etc." can make it easy for users to change or add to demand The contents of the status are printed by the Consumer Cooperatives of the Central Standards Bureau of the Ministry of Economic Affairs (please read the precautions on the back before filling out this page). See 1S ' Step 1 The customer dials the phone and enters the system. After that, the system goes to step 2 and passes the computer voice system to type "Please enter an account number, or dial '9' to select a free consultation line, or dial '#' to select other functions." Then step Can 3 The customer presses a button, and then the system enters the following three different states according to the different buttons. (1) If the button pressed by the customer is' #, the system will comply with the CNS Α4 specification to this paper size. (210X297 mm) Printed by the Central Standards Bureau of the Ministry of Economic Affairs, Shellfish Consumer Cooperatives A7 ----------------- B7___ 5. Description of the invention () Step 5 Select other functions to perform, At this time, the system will ask the customer to type '!, Dial the key, execute the explanation of this function description ", or type' 2, rub the number key, and execute "request related information (tell FaxBackr for explanation, or type * 3, dial Key, execute the commentary of the "Withdrawal Method", or enter the * 4, 掇 key, execute the "Ad # description, or enter the '〇' dial key, and execute the" End Communication "action. (2) If the customer The pressed key is' 9 >, then the system proceeds to step 4. Toll-free consultation service, at this time, the system will display "401, please dial '00, certain company, 0Γ" via the computer's voice at step 401, to inform the customer of the toll-free consultation line manufacturer code to contact, and then step 402, the customer presses the button to select A certain free consultation line, and then go to step (F). (3) If the customer presses the key is '0 ~ 8', the system performs the consultation line service. At this time, step 6 waits for the customer to enter the account number, and waits for the 5 digits to be entered. After that, the system proceeds to step 601 to determine whether the input account is a toll-free dedicated line account. If it is a toll-free enquiry line account, skip to step 403 to obtain the vendor code from the database, and then go to step (Fi; if it is not free). Consult the dedicated line account, skip to step 7. The computer voice system displays "Please enter the password", and then the customer enters the customer password in step 8. After entering the 3 digits, step 9 is based on the customer's account number. From the database, Find the customer data password in the Gujian file or the client file. After that, step 10 determines whether the password entered by the customer is the same as the password of the customer data found from the database. If at step ^ it is judged that the password entered by the customer is not the same as the password of the customer profile, then go to] Step 11 The computer voice system displays "Account or password is incorrect". At this time, go to Step 12 to perform a count of incorrect customer input and incorrect input by the customer. Count Jun Jia, (Pwd Wrong. 1). If the customer makes incorrect input 3 times, the paper standard will be applied to the national standard (〇 奶) 6 4 wash grid (210 father 297 mm) ---- -n ί --II—ίΊ n _ n C Please read the notes on the back of the dish first and fill in the true) ΪΤ. 政. 424376 A7 B7 Five 'invention description () Customer wrong input count 値 greater than 3 (卩 埘 (1 卯"〇〇9> 3) Then skip to step 200. If the number of incorrect customer input is less than 3, that is, the customer error input count 値 is less than or equal to 3 (PwdWrongs3 >, then skip back to step 2 and ask for re-entry. Account number and password. However, if it is determined in step 10 that the customer's input password is the same as the customer profile password, go to step 13 to enter the built-in list (List) to determine the account entered by the customer, belonging to • Special account A ”, B special account B "," General account number ", or u consultant account "requirements. See the 2A 圏, in step 13 of the first country to determine the customer's turn, the right number is" subject to the special contract number A ", then the system passes the step naked (eight > Skip to step 14. In step 14, the computer voice system is displayed. • For the contract manufacturer 1, please press' 1 '. For others, please press 9'. At this time, the customer presses a button in step 15, and then the system proceeds to step 16 to determine that the customer has pressed. Key at this time, if the key pressed by the customer is '91, then the system proceeds to step 17 and selects to perform other functions, and then the customer types '1' to change the password, or type '2' to query the remaining number of times, or type '0' To end the communication. On the contrary, in step 16, if the customer picks up or "2," skip to step 18, the contract manufacturer option, and select the contract manufacturer you want to contact. The Central Standards Bureau of the Ministry of Economic Affairs will print it and then Refer to the circle 2A, in step 13 to determine the account number entered by the customer, if it belongs to ** Special Account B ", the system skips to step 19 via step (Z)» In step 19, the system directly determines the Contributing manufacturers are stubborn, at this time computer voice The system will display "This is a hello company" to inform the customer that the company has contacted-woo company. After the special account A ~ · '—______ step 18 or special account B step 19, the system executes steps 20
·' - 【 } T0· MJ » * II~.~~-tIT------.氣 (請先閱讀背面之注意事項再填寫本頁) A7 B7 經濟部中央標率局貝工消費合作社印裝 五、發明説明（） 判斷客户是否過期或已遭停止使用，若此時判斷出已過斯 或被停用，則至步驟21電臞語音系统會_示“已停止使用 或遇期”，然後至步驟200結束通訊。反之，若判斷出未 遇期或未被停用，則至步驟22電腦語音系统顯示“剩餘次 數”或 '剩餘時間"，接著步驟23電腦語音系统顯示**轉接 中"，丨然後到步驟24尋找List中上班之參問。此外，再參 見第S· Γϋϋ戶i選擇免費諮詢專線服務，系 統藉由步驟403從資料庫取得特约廠商代號，之後透過步 驟（F>跳至步驟23電雎語音系統顯示u轉接中"，如第2A 圈所示，接著系统繼續動作》 參見第2B圈所示，在第2AB之步| 24尋找List中 上班夂接段各篕丄考參八上班處奉避重u、），由 Yes路徑跳至步驟25轉爲人工處理專線。在步驟2$中依 據各特約麻商自行設定之選項（option)，有兩種選擇以決 定是否人工處理，如步驟251所示。若此時廠商選擇系統 不需經由人工處理，則到步驟252電腦語音系统類示•抱 歉無人接聽”’之後跳到步驟26產生一筆記錶，然後步驟 20 0結束此次通訊。反之，若廠商在步驟251選擇系見需 經由人工處理，則到步驟253電腦語音系统縝示“無人轉 至人工處理”，接著到步驟254系统撥接（call)人工處理專 線’以轉爲人工處理服務’之後到步驟255判斷5聲内是 否接通人工處理專線，若沒有接通，系统跳至步躁252 ; 若有接通，則進行人工處理專線服務，之後到步驟26產 (請先閱讀背面之注^^項再填寫本頁) 裝' 訂 本紙張尺度適用中國國家標準（CNS ) A4規格（210x297公楚） 經濟部中央揉準局貝工消費合作社印製 , .4243 7 6 A7 _____B7___ 五、發明説明（） 生_筆記綠’然後至步驟200結東此次通訊。 然而，在第2A圖之步驟24尋找List中上班之顧問之 後，若有人上班，則系统經由No路徑跳至步驟27從上班 人員列表中選擇顧問電話，並撥號給某顧問（call consultant)，之後至步骤28判斷是否忙線中或5聲内接 通，若在忙線中或5聲内並無人接通，則跳至步驟24， 重新尋找List中上班之顧問。反之，在步驟28若5聲内 有人接通，則系統跳至步驟29，以要求特約廠商之顧問 端做密碼檢浏，此時電腦語音系统會顯示“請輸入密碼"， 接著至步驟30顧問端輸入密碼，待輸入3碼完畢之後， 至步驟31從資料庫（database)中之箱問檔找出顧問資料 密碼。接著步驟32判斷顧埒輸入密碼與從資料庫 (database)找出之顧問資料密碼是否梱同》若在步躁32 判斷出顧問輸入密碼與顧問資料密碼不相同，則到步骧 33電腦語音系统顯示密碼不正確”，之後步驟34執行顧 問錯誤輸入計數，顧問錯誤輸入計數値加1 (CPwdWrong + 1)，此時若顧問錯誤輸入次數超過3次， 即顧問錯誤輸入計數値大於3 (CPwdWrong>3>則跳回步 驟24重新尋找新的上班之顧問：若顧問錯誤輸入次數未 超過3次，即顧問錯誤輸入計數値小於或等於3 (CPwdWrong<3) »則跳回步驟29要求重新輸入顧問密 瑪〇 本紙張尺度適用中國國家標準（CNS } A4規格（210X297公着） --------，L--裝------訂------氧： (請先閲讀背面之注意事項再填寫本頁) (2 43 7 6 ‘， - ----- _ 五、發明説明（） 同在步驟32判澌旗間輸入密碼舆鞭問資料密碼是否相 ^之步驟之後，若顧間輸入密碼輿顧"間資料密碼相同，則 步驟35正式接通開始通話，此時表示兩線（客户端至系 統與特约廠商之箱問端至系統）已相互接通<c〇nnect>，因 此系统開姶計時（計次）收費。接著步驟36電雎語音系统 襄尔“已接通”，以告知客户可開始通話。 參見第3两所示，當客户與顧問正式接通開始通話 後，系统計時（計次）收費便開始執行。在第2B圈之步驟 36之後系统經由步驟（E>到第3圈之步驟37,此時在步驟 37兩線之間欲中斷通話有下列三種情況發生： (1>當客户按下井字（*#")按鍵，如步驟37彳所示，此 時系砗至步驟38電梅語音系统襄示“確定結東請按并字 號之後步驟3Θ客户按下一按鍵，接著步驟4〇系统判 斷客户是否按下井字按鍵，若客户並未按下并字按鍵，表 本客户並未想離蟓’因此系统跳回步驟（Ej嫌續客户端舆 麵問端之聯繫；若客户端確實按下井字按鍵，則系统切斷 兩線之間接通（〇丨3(：011116<^丁\«0-|_丨118)。此時步嫌41電腦 語音系统類示11服務結束，請掛斷電話”，以告知顧問，接 著步驟42顧問掛斯電話，同時在步驟43客户進行滿意度 調查，步揉431電腦語音系統顯示“滿意度調查，請按〇 到1〇〇分數，結束請按井字號”，接著步驟4 32客户輸入 分數。在步驟432中，客户端按下一按鍵，系统判斷該按 本紙張尺度速用中國國家榇準（CMS ) A4規格（21〇χ297公瘦） n I I II _ ^--^-- (請先閱請背面之注意事項再填寫本頁) 訂 經濟部中央標隼局貝工消費合作杜印裝 經濟部中央標準局員工消費合作衽印製 f. Λ, _______Β7 五、發明説明（） 鍵是否爲丼字號，若該按鍵不是丼字號，系统要求客户端 繼績按鍵；若該按鍵是丼字號，則表示分數輸入完畢》之 後至步嫌44客户掛斷電話。接著步驟44 1系统會先判断 是否爲免費專線服務，若不爲免費專線服務，至步驟451 系统统計客户通話時間或剩餘次數以減少客户使用次 數，接著步驟452產生一筆記錄，然後步驟200結束通訊； 若爲免費專線服務，直接跳至步驟452產生一筆記綠，然 後步驟200結束通訊》 (2) 當顧問掛斷電話，如步驟372所示，此時系统至 步驟46交換機之電腦語音系统類示‘‘顧間已掛斷，服務結 束，欲做滿意度調査請按‘V”，之後步嫌47客户按下一按 鍵，接著步驟48系統判斷客户是否按下‘V按鍵，若客户 並未按下‘1’按鍵，表示客户不想做滿意度調査，此時至 步驟44客户掛斷電話，之後步驟45系统計算客户通話時 間或剩餘次數並入帳，然後結束通訊；若客户確實按下‘1, 按鍵，則系統跳至步驟4 3客户進行滿意度調查，之後步 驟44客户端掛斷電話，步驟441系统判斷是否爲免費專 線服務，步驟451系统统計客户通話時間或剩餘次數以減 少客户使用次數，接著步驟452產生一筆記錄，然後步驟 200結束通訊。 (3) 當客户掛斷電話’如步驟373所示，此時步驟49 電腦語音系统顯示Β客户已掛斷，服務結束”，以告知顧問， 本紙張尺度適用中國國家標準（CNS ) A4規格（210x297公；t ) I .--t------ΐτ------' 缴、· f請先閲讀背面之注意事項再填寫本頁) 424376 A7 B7 經 濟 部 央 梯 準 局 Ά 工 消 費 合 作 社 印 東 五、發明説明（） 步驟50箱問掛斷電話，之後步揉441系统判斷是否爲免 費專線服務，步驟451系统統計客户通話時間或剩餘次數 以減少客户使用次數，接著步驟452產生一筆記錄，然後 步驟200結束通訊。 參見第4A圖所示，在第1圈之步驟13判斷客户端輸 入之帳號，若是隸屬“一般帳號》之要求，則系統經由步驟 (B)跳至步驟51。在步驟51電腦語音系统顯示“剩餘多少 金额”，之後步驟52電腦語音系统顯示“請輸入核問代碼 或撥‘9’選擇其他功能”。接著至步驟53客户按下一按鍵， 然後系統至步驟54判斷客户端按下之按鍵，若此時客户 端按下之按鍵爲‘9’，則系統跳至步驟55選擇執行其他功 能’此時客户鍵入‘1’以更改密碼；鍵入‘2,以查詢餘額； 鍵入‘3’以寄對帳單；鍵入‘4’以改對帳單選擇設定；鍵入 ‘5’以随機給顧問代碼；鍵入‘0,以結束通訊。反之，若在 步鞣53之後，系统經由步驟54判斷客户按下之按鍵不是 ‘9’，射跳至步骤56等待客户輸入箱問代碼，待輸入完畢 後，至步騍57系统從内建列表（Ust)中判斷客户輸入之顧 問代碼是否正確。若顧問代碼不正確，至步驟58電梅络 音系统顯示“顧問代碼錯誤，，，此時到步驟59執行顧問代 瑪錯誤輸入計數，代碼錯誤輸入計數値加] (CnumWrong + 1)，此時若代碼錯誤輸入次數超過3次， 即代瑪錯誤輪入計數値大於3 (CnumWrong>3)則跳至步 驟200結束通訊；若代碼錯誤輸入次數未超過3次，即代 η A 聞 讀 背 之 注· '-[} T0 · MJ »* II ~. ~~ -tIT ------ .. (please read the precautions on the back before filling this page) A7 B7 Shellfish Consumer Cooperative, Central Standards Bureau, Ministry of Economic Affairs Printed 5. Description of the invention () Determine whether the customer has expired or has been discontinued. If it is determined at this time that it has expired or has been suspended, the electronic voice system will go to step 21 to indicate "discontinued or expired" Then, go to step 200 to end the communication. On the other hand, if it is determined that it has not expired or has not been deactivated, then the computer voice system displays "Remaining times" or 'Remaining time' at step 22, and then the computer voice system displays ** Transferring " at step 23, and then Go to step 24 to find the attendees in the List. In addition, referring to Section S. Γ, the user selects the free consultation hotline service. The system obtains the special vendor code from the database through step 403, and then through step (F > skip to step 23, the electronic voice system displays u forwarding " , As shown in circle 2A, then the system continues to move. "See circle 2B, in step 2AB | 24 Find List to go to work in the next section. If yes, skip to step 25 and switch to the manual processing line. In step 2 $, there are two options to decide whether to process manually according to the option set by each contractor, as shown in step 251. If the manufacturer selection system does not need to be processed manually at this time, go to step 252, the computer voice system indicates “Sorry no one answers”, and then skip to step 26 to generate a note sheet, and then step 20 ends the communication. Otherwise, if the manufacturer If the selection in step 251 requires manual processing, go to step 253 and the computer voice system will display “No one goes to manual processing”, and then go to step 254. After the system calls the manual processing line 'to switch to manual processing service' Go to step 255 to determine whether the manual processing line is connected within 5 tones. If it is not connected, the system skips to step 252; if it is connected, perform the manual processing line service, and then go to step 26 (please read the note on the back first) ^^ Please fill in this page again) Binding 'Paper size applies to Chinese National Standard (CNS) A4 size (210x297). Printed by Shellfish Consumer Cooperative, Central Bureau of the Ministry of Economic Affairs, .4243 7 6 A7 _____B7___ V. Invention Explanation () Student_Note Green 'and then go to step 200 to finish this communication. However, after searching for consultants who work in List in step 24 in Figure 2A, if someone goes to work, the system will From the No path, go to step 27, select a consultant phone from the list of office workers, and dial a call consultant, and then go to step 28 to determine whether the line is busy or connected within 5 tones. If no one is connected, skip to step 24 to search for consultants who work in the List again. On the other hand, if there is a call within 5 times in step 28, the system skips to step 29 to ask the consultant of the contract manufacturer to perform a password check. At this time, the computer voice system will display "Please enter password", and then go to step 30 to enter the password at the consultant. After entering the 3 digits, go to step 31 to find the consultant information from the box in the database. password. Next step 32 is to determine whether the password entered by the consultant is different from the password of the consultant's information found from the database. "If at step 32 it is determined that the password entered by the consultant is different from the password of the consultant's information, go to step 33 Computer Voice System "Incorrect password displayed", then step 34 executes the consultant error input count, and the consultant error input count increases by 1 (CPwdWrong + 1). At this time, if the consultant incorrect input count exceeds 3 times, the consultant error input count is greater than 3 (CPwdWrong > 3 > then skip back to step 24 to find a new consultant at work: if the number of incorrect consultant input is less than 3 times, the consultant's incorrect input count 値 is less than or equal to 3 (CPwdWrong < 3) »skip back to step 29 and ask to re-enter the consultant Mimar 〇 This paper size is applicable to Chinese national standard (CNS) A4 specification (210X297) --------, L--installation ------ order ------ oxygen: (please Please read the notes on the back before filling this page) (2 43 7 6 ',------ _ V. Description of the invention () Same as entering the password between the flags in step 32 and asking whether the data password is the same ^ After the steps, if the password is entered by Gujian, please If the data password is the same, step 35 is formally connected to start the call. At this point, the two lines (client-to-system and box-to-system from the contract manufacturer) have been connected to each other < c〇nnect > Counting) charges. Then step 36, the electronic voice system Xianger is "connected" to inform the customer that the call can be started. See the second two, when the customer and the consultant formally connected to start the call, the system timed (counted) ) The charge will be implemented. After step 36 in lap 2B, the system goes through step (E > to step 37 in lap 3, at this time, there are three cases where the call will be interrupted between the two lines in step 37: (1 > when The customer presses the Tic Tac Toe (* # ") button, as shown in step 37. At this time, the system proceeds to step 38. The electronic voice system prompts “Please confirm the connection, and then press the number. Then step 3Θ the customer presses a button, then Step 40: The system judges whether the customer presses the Tic Tac Toe button. If the customer does not press the Tic Tac Toe button, the customer does not want to leave. Therefore, the system jumps back to the step (Ej suspects that the client has contacted the public; The client does press down the well Press the button, the system will cut off the connection between the two lines (〇 丨 3 (： 011116 < ^ 丁 \ «0- | _ 丨 118). At this time, step 41 computer voice system shows 11 service is over, please hang up the phone" In order to inform the consultant, then the consultant hangs up the phone in step 42, and at the same time, the customer conducts a satisfaction survey in step 43. The computer voice system of step 431 displays "Satisfaction survey, please press 0 to 100, and please press the tick mark" Then, in step 432, the customer enters the score. In step 432, the client presses a button, and the system judges that it should use the Chinese National Standard (CMS) A4 specification (21〇χ297 thin) n II II _ ^-^-(Please read the notes on the back before filling out this page) Order the shellfish consumer cooperation of the Central Bureau of Standards of the Ministry of Economic Affairs and the printing of the staff consumer cooperation of the Central Standards Bureau of the Ministry of Economic Affairs f. Λ, _______ Β7 V. Description of the invention () Whether the key is a font size. If the key is not a font size, the system requires the client to continue to press the key; if the key is a font size, it means that the score entry is complete. Then step 44 1 The system will first determine whether it is a toll-free service. If it is not a toll-free service, go to step 451. The system counts the customer talk time or the number of remaining times to reduce the number of customers. Then, step 452 generates a record, and then step 200 ends the communication. If it is a toll-free service, skip directly to step 452 to generate a note green, and then step 200 ends the communication "(2) When the consultant hangs up the phone, as shown in step 372, the system proceeds to step 46 of the computer voice system of the switch It says `` Gujian has hung up and the service is over. If you want to do a satisfaction survey, please press' V '. Then 47 customers press a button, and then step 48 the system determines whether the customer presses the' V button. Press the '1' button to indicate that the customer does not want to do a satisfaction survey. At this point, the customer hangs up the phone to step 44. After that, the system calculates the customer's talk time or the remaining number of times in step 45 and ends the communication. If the customer does press '1' , Press, the system skips to step 4 3 The customer conducts a satisfaction survey, then the client hangs up the phone in step 44, and the system judges in step 441 Toll-free service, the system counts the customer's talk time or remaining times to reduce the number of times the customer uses, then generates a record in step 452, and then ends the communication in step 200. (3) When the customer hangs up the phone, as shown in step 373, at this time Step 49 The computer voice system shows that the B customer has hung up and the service is over. "To inform the consultant that this paper size applies the Chinese National Standard (CNS) A4 specification (210x297 male; t) I .-- t ------ ΐτ ------ 'Pay, · f Please read the notes on the back before filling out this page) 424376 A7 B7 Ministry of Economic Affairs Central Government Quasi Bureau Ά Industrial and Consumer Cooperatives Yindong V. Description of the invention () Step 50 box asks to hang up Phone, then step 441 system to determine whether it is a toll-free service, step 451 system counts the customer talk time or the remaining number to reduce the number of customer use, then step 452 generates a record, and then step 200 ends the communication. As shown in Figure 4A, in step 13 of the first circle, the account entered by the client is judged. If it belongs to the "general account" requirement, the system skips to step 51 via step (B). At step 51, the computer voice system displays " How much money is left ", then the computer voice system displays" Please enter the check code or dial '9' to select other functions "in step 52. Then go to step 53 the customer presses a key, and then the system proceeds to step 54 to determine the key pressed by the client If the key pressed by the client at this time is' 9 ', the system skips to step 55 and selects to perform other functions. At this time, the client types' 1' to change the password; type '2 to query the balance; type' 3 'to Send the statement; type '4' to change the statement selection setting; type '5' to randomly give the consultant code; type '0 to end the communication. Conversely, if after step 53, the system judges through step 54 The key pressed by the customer is not '9', and the process skips to step 56 to wait for the customer to enter the box question code. After the input is completed, the system judges from the built-in list (Ust) whether the consultant code entered by the customer is correct. The consultant code is not correct. Go to step 58. The system of “Meiyin” shows “the consultant code is wrong.” At this time, go to step 59 to execute the consultant Daima error input count. The code error input count is increased.) (CnumWrong + 1). If the number of incorrect code entries is more than 3 times, that is, if the number of Daimar error turns counts is greater than 3 (CnumWrong > 3), skip to step 200 to end the communication. If the number of incorrect code entries is less than 3 times, read η A.
I 貪 裝 訂 14 本紙張尺度通用中國國家標準（CNS )人4洗樁（2ΐ〇χ297公麓 經濟部中央樣準局貝工消費合作社印製 ________B7 _五、發明説明（） 场錄誤檢入計數値小於或等於3(CnumWrongs3)，則跳 回梦裸52要求重折輸入代碣。然而，若麵間代碼正確， 則至步骤60從List中判斷該顧問是否已上班。若該顧問 不在上班之List中，系統至步驟61電腦語音系统顯示“該 顧間未上班”，之後跳回步驟52 ;若該顧問已在上班之 List令’系統至步嫌62撥號給該麵問（ca丨丨consultant)， 之後至步驟63判断是否忙線中或5聲内接通，若在忙線 肀或5聲内並無人接通，則跳至步驟64交換機之電腦語 音系统會顯示“無法撥通”，接著跳回步驟52。然而，在 步驟63若5聲内有人接通，則系統跳至步驟65，以要求 顧問端做密碼檢測，此時電腦語音系統會顯示•請輸入密 瑪n。 接著參見第4B®，在第4A®之步驟65之後，至步 驟66葙問輸入顧問密碼，待輸入完畢之後，步驟67從資 料庫（data base)中之顧問檔找出顧問資料密碼，然後至步 驟68判澌顧問輸入密碼與從資料庫（database)找出之麵 問資料密碼是否相同。若在步驟68判斷出顧問輸入密碼 與顧問資料密碼不相同，則到步驟69執行顧問錯誤輸入 計數，若顧間錯誤輸入計數次數超過3次，則跳至第5圓 之步驟64電腦語音系统會顯示無法撥通"，接著跳回步 驟52 ;若顧間錯誤輸入計數次數未超過3次，則至步驟 70,電腦語音系統類示"密碼錯誤”，接著跳回第5圏之步 驟65，要求重新輸入顧問密碼。然而，若在步驟68判斷 -------；--參------ΐτ------%、- (請先閲讀背面之注意事項再填寫本頁) 本紙張尺度適用f國國家梂车{ CNS ) Α4規格（210Χ297公釐） 經濟部中央標準局員工消費合作社印装 ^243 7g ^ •T Α7 _________Β7_ 五、發明説明（） 出舾間輪入密碼與顛問資料密碼相同，則至步驟71正式 接通開始通話，此時表示兩線（客户端至系统舆特约廠商 之顧問踹至系統）已梱互接通，因此系统開始計時（計次> 收費’並預設接通剩餘時間（N分鐘）爲5分鐘。接著步驟 72電臛語音系统顯示“已接通”，以告知客户可開始通話。 參見第5A1和第5B圏所示，在第4B®之步驟72 之後’系统絰由步驟（Y>至步骤73，此時在步驟73兩線 之間欲中斷通話有下列5種情況發生： (1)當客户按下丼字<-#”）按鍵，如第5Α圖之步騍731 所示，此時系统至步驟74電腦語音系统顯示·•確定結束請 按井字號”，之後步驟75客户按下一按鍵，接著步驟76 系统判斷客户端是否按下井字按蛑，若客户端並未接下井 字按鍵，表示客户並未想離線，因此系统跳回步驟钂 績客户與顧問之聯繫；若客户端確實按下丼字按鍵，則至 步樣（W)系统切斷兩線之間接通（two-line disconnect)。 之後步驟77電腦語音系統顯示“服務結束，請掛斷霆話”， «告知顧問，接著步驟78顧問掛斷電話。同時步驟79系 统统計通話時間，並且電腦語音系統顯示“共花費多少分 鐘”，以告知客户，之後步驟80進行滿意度调查。在進行 滿意度調查時’步驟801電腦語音系統顙示“滿意度調 查，請按0到1 00分數，结束請按井字號•，接著步騄8〇2 客户輸入分數。在步驟8 02中，客户按下一按鍵，系统判 本紙張尺度逍用中國國家標準（CNS ) A4規格（2丨OX：297公釐） ---------私本------，玎------歌 (請先閱讀背面之注意事項再填寫本頁) 經濟部中央標隼局員工消費合作社印製 4243 76 Μ ---- Β7__ 五、發明説明（） 斷該按鍵是否爲井字號，若該按鍵不是井字號，系统要求 客户繼績按鍵；若該按鍵是井字號，則表示分數輸入完 畢。之後步驟81客户掛斷電話，接著步驟82系统執行入 帳動作，然後步驟200結束通訊》 (2) 當顧問掛澌電話，如第5A蘭之步驟732所示，此 時系统至步驟83電腦語音系統顯示“顧間已掛斷，服務結 東，欲做滿意度調查請按‘1’”，接著步驟84系统统計通話 時間，並且電雎語音系统顯示“共花費多少分鐘”，以告 知客户。之後步驟85客户按下一按鍵，接著步驟86系统 判斷客户是否按下‘1’按鍵，若客户並未按下‘1,按鍵，表 示客户不想做滿意度調查，此時至步驟81客户掛斷電 話，之後步驟82系统執行入帳動作，然後步驟200結束 通訊；若客户端確實按下‘1,按鍵，則系统跳至步驟8〇進 行滿意度調査，之後步驟81客户掛斷電話，步騍82系统 執行入帳動作，然後步驟200結束通訊。 (3) 當客户掛斷電話’如第5AS之步驟733所示，此 步驟87電猫語音系統顯示“客户已掛斷，服務结束”，已 通知顧問服務結束。接著步驟88顧問掛斷電話，同時步 樣βθ系統統計客户通話時間，然後步驟82執行入帳動 作，接著步驟200結東通訊。 (4) 當堪續通話，剩餘通話時間等於ν分鐘，如第5Β I-------.1-I^------ΐτ------m (請先聞讀背面之注意事¾再填寫本頁) 17I Binding 14 This paper is in accordance with the Chinese National Standards (CNS), and 4 people are washing piles (printed by the Central Samples Bureau of the Ministry of Economic Affairs of the Ministry of Economic Affairs of the Central Bureau of Specimen and Consumer Works Cooperatives. If the count 値 is less than or equal to 3 (CnumWrongs3), jump back to Dream Bare 52 and ask to re-enter the input 碣. However, if the face-to-face code is correct, go to step 60 to determine from the List whether the consultant is already at work. If the consultant is not at work In the List, the system proceeds to step 61. The computer voice system displays "The gujian is not at work", and then skips back to step 52; if the consultant has been in the work list, the system goes to step 62 and dials the interview (ca 丨 丨 consultant ), Then go to step 63 to determine if the call is busy or within 5 tones. If no one is connected to the busy line or 5 tones, skip to step 64. The computer voice system of the switch will display "Unable to dial". Then skip back to step 52. However, if there is someone connected within 5 times in step 63, the system skips to step 65 to ask the consultant to perform password detection. At this time, the computer voice system will display • Please enter Mimar n. Then see 4B®, at After step 65 of 4A®, go to step 66 to ask for the consultant password. After the input is completed, step 67 find the consultant data password from the consultant file in the data base, and then go to step 68 to judge the consultant to enter the password and Find out from the database and ask whether the data passwords are the same. If it is determined in step 68 that the consultant input password is different from the consultant data password, then go to step 69 to perform a consultant error input count. If the number of incorrect input counts exceeds 3 Then, go to step 64 of the 5th round. The computer voice system will display “Unable to dial”, and then skip back to step 52; if the number of incorrect input counts is less than 3 times, go to step 70, the computer voice system is displayed. "Password error", then skip back to step 65 of step 5 and ask to re-enter the consultant password. However, if judged in step 68 -----;-see ----ττ ---- -% 、-(Please read the notes on the back before filling in this page) This paper size is applicable to the national car of country f {CNS) A4 size (210 × 297 mm) Printed by the Consumer Cooperatives of the Central Standards Bureau of the Ministry of Economic Affairs ^ 243 7g ^ • T Α7 _________ Β7_ V. Description of the invention () The rotation password between exit and exit is the same as the password of the interrogation data, and then the call is formally connected to step 71 to start the call. At this time, it means that the two lines (the client to the consultant of the system vendor and the system) have been sent. The system connects to each other, so the system starts timing (counting > charging) and presets the remaining time (N minutes) to 5 minutes. Then the phonetic voice system displays "connected" in step 72 to inform the customer that the call can be started See 5A1 and 5B 圏, after step 72 of 4B®, the system goes from step (Y > to step 73). At this time, the following 5 situations occur when the call is to be interrupted between the two lines in step 73: (1) When the customer presses the 丼 <-# ") button, as shown in step 731 of Figure 5A, the system proceeds to step 74. The computer voice system displays. 75 The customer presses a button, then step 76 The system judges whether the client presses the tic-tac-toe button. If the client does not receive the tic-tac-toe button, it means that the customer does not want to go offline, so the system jumps back to the step. The customer and the consultant contact ; If the client does press Dan key word, to the step-like (W) system is turned off (two-line disconnect) between the two lines. After that, the computer voice system in step 77 displays "End of service, please hang up", «inform the consultant, then step 78 the consultant hangs up the phone. At the same time, the system of step 79 counts the talk time, and the computer voice system displays "how many minutes were spent" to inform the customer, and then step 80 conducts a satisfaction survey. When conducting a satisfaction survey, the computer voice system prompts "Step 801. Satisfaction survey. Please press 0 to 100 points. When you are finished, press the tick mark. • Then step 802. The customer enters the points. In step 802, When the customer presses a button, the system judges the paper size using the Chinese National Standard (CNS) A4 specification (2 丨 OX: 297 mm) --------- Private copy ------, 玎- ----- Song (Please read the notes on the back before filling this page) Printed by the Consumer Cooperatives of the Central Bureau of Standards of the Ministry of Economic Affairs 4243 76 Μ ---- Β7__ 5. Description of the invention () Whether the key is a well If the key is not a tic-tac-toe, the system asks the customer to continue the key; if the key is a tic-tac-toe, the score is entered. After that, the customer hangs up in step 81, then the system performs the account entry operation in step 82, and then step 200 ends. Communication "(2) When the consultant hangs up the phone, as shown in step 732 of Section 5A, the system goes to step 83 at this time, the computer voice system displays" Gujian has hung up, the service has been completed. If you want to do a satisfaction survey, press' 1 '", Then step 84 the system counts the talk time, and The audio system displays "how many minutes were spent" to inform the customer. Then step 85 the customer presses a button, and then step 86 the system determines whether the customer presses the '1' button. If the customer does not press the '1' button, it indicates that the customer Do not want to do a satisfaction survey. At this time, the customer hangs up the phone to step 81, and then the system performs the account entry operation in step 82, and then ends the communication in step 200. If the client does press the '1' button, the system skips to step 80. Satisfaction survey, after step 81 the customer hangs up the phone, step 82 the system performs the account entry action, and then step 200 ends the communication. (3) When the customer hangs up the phone 'as shown in step 733 of 5AS, this step 87 electric cat The voice system displays "the customer has hung up, the service is over", and the consultant has been notified of the end of the service. Then the consultant hangs up the phone at step 88, while the sample βθ system counts the customer's talk time, then step 82 executes the account entry operation, and then proceeds to step 200. (4) When the call can be continued, the remaining call time is equal to ν minutes, such as 5B I -------. 1-I ^ ------ ΐτ ------ m (please first Listen to the notes on the back ¾ then fill out this ) 17
' 424376 A7 ______B7_ 五、發明説明（） 明之步驟734所示，此時系统至步驟90電腦語音系统顯 示“剩餘時間N分鐘”，接著步驟91執行通話計時和剩餘 時間终了判斷通話剩餘時間（N分鐘）會隨通話時間逐漸 遞減（N = N-1)，並經由系统判斷剩餘時間分鐘）是吝终 了（N = 0)，若剩餘時間尚未終了，表示遘有通話剩餘時間， 則系统跳回步驟（Y)繼績通話與計時；若剩餘時間已用 完，則系统至步驟92電雎語音系统類示u時間到"，接著 系統跳至步驟（W)，切斷兩線之間接通，之後系統統計通 話時間，進行滿意度調查，執行入帳動作後結束通訊。 經濟部中央標準局負工消費合作社印隶 ^1. - I— I I I n - * I I (請先聞讀背面之注意事項再填寫本頁) (5)當顧問按下星字號執行轉悵之特殊功能，如 第5B圏之步躁735所示’此時系统至步躁93停止計時， 接著步樣94電腾語.音系统類示·*請客户輪入金額後按井 字號”’接著步樣95客户輸入金額，之後步樣96電媒語 音系统複誦該金額。接著步驟97電臈語音系统顯示“金额 正確請按‘V’錯誤請按‘2’，取消交易請按‘〇，"，此時步骚 98客户按下一按鍵，並經由步驟99系統判斷是何按鍵被 按下，若客户按下‘21則系統跳回步驟94要求重新輸入金 额；若客户端按下‘1’則系统至步燦秋行入帳動作， 接著步驟101恢復計時’然後跳回步驟（Y)繼績通話輿計 時；若客户按下’0’則系统跳至步驟恢復計時，然後 再跳回步驟（Y)繼績通話與計時。此一轉帳功能之目的， 係根據顧問{專業顧問）與客户之談話内容項目，顧問可向 客户另收談話酬勞並以轉帳方式收取費用。'424376 A7 ______B7_ 5. Description of the invention () As shown in step 734, the system to step 90 at this time the computer voice system displays "N minutes remaining", then step 91 executes the call timing and the remaining time ends to determine the remaining time of the call (N minutes ) Will gradually decrease with the call time (N = N-1), and the system judges that the remaining time in minutes) is the end (N = 0). If the remaining time has not ended, it means that there is no remaining time for the call, the system skips back to step (Y) Follow up the call and timing; if the remaining time has been used up, the system goes to step 92, the voice system will indicate the time u, and then the system jumps to step (W) to cut off the connection between the two lines. After that, the system counts the talk time, conducts a satisfaction survey, and ends the communication after performing the billing action. Yin Li ^ 1.-I— III n-* II (please read the precautions on the back before filling this page) (5) When the consultant presses the star number to perform the special transfer Function, as shown in step 5B of step 5B '' At this time, the system stops counting at step 93, and then the step 94 is electric. The sound system is shown. * Please ask the customer to roll in the amount and press the tick mark. ' Sample 95 customer enters the amount, and then step 96 electronic voice system repeats the amount. Then step 97 electronic voice system displays "the amount is correct, please press' V 'error, please press' 2', cancel the transaction, press' 〇, " At this time, step 98 customer presses a button, and the system judges which button was pressed through step 99. If the customer presses '21, the system jumps back to step 94 and asks to re-enter the amount. 'The system proceeds to Step Can Qiu's account entry operation, and then resumes the timing in step 101', then skips back to step (Y) to continue the timing of the call; if the customer presses '0', the system skips to the steps to resume the timing, and then jumps back Step (Y) follows the call and timing. The purpose of this transfer function is based on the content of the conversation between the consultant {professional consultant) and the client. The consultant can charge the client an additional fee for the conversation and charge it by transfer.
-1^1 HI 18 本紙張尺^適為中國國家榇準（CNS ) A4規格（210X297公釐) 4 243 7 6 ' 五、發明説明（） 參見第6圈所示，在第1圈之步驟13判斷客户端輸 入之掁鉍，若是隸屬《顧間帳號”之要求，則表示此時客户 印爲顧問，其欲執行自設定（se|fdesign)動作。之後系統 趣由步樣（D)跳至步驟102 D此時在步驟1〇2客户（顧問） 若鍵入‘1’以更故密碼；若鍵入T以更改電話；若鍵入‘3, 以設定上下班時間；若鍵入·4,以開始上班；若鍵入<5,以 取消上班；若鍵入‘6,以寄對帳單；若鍵入‘〇,以結束通訊。 蛵濟部中央標準局員Η消費合作杜印製 參見第7囲所示，本發明之通話轉接系统7〇〇，接通 發話者（客户）輿發話者指定之受話者（專業麵問）之連 線，並依據發話者（客户）之需求，執行相鬭功能，該系统 包括：用以接收發話者和受話者輸入信號之接收信號裝置 7〇2、用以儲存使用者資料之資料庫7〇4、以及用以連接 發話者與受話者，並依據接收信號裝置7〇2接收之信號， 秋行相關通話處理之通話轉接處理裝置7〇6 β當發話者 《客户 > 按下撥號鍵，輸入信號至接收信號裝g 7〇2，透過 通話轉接處理裝置706至資料庫704判斷發話者《客户） 身分後，再依據發話者（客户）的需求，輸入信號至接收信 號裝置702 ’並透過通話轉接處理裝置7〇6執行相關功 能。此外’透過通話轉接處理装置706 ，發話者（客户） 和發話者（客戶）指定之受話者（專業顧問）連線（〇n Line”以及計時計費，或者執行發話者（客户）和受話者（專 業顧問）雙方通話之轉帳交易。-1 ^ 1 HI 18 This paper rule is suitable for China National Standards (CNS) A4 size (210X297mm) 4 243 7 6 'V. Description of the invention () See the steps in the first circle as shown in the sixth circle 13 Judging the bismuth input by the client, if it belongs to the "Gujian Account" requirement, it means that the client is now printed as a consultant, and he wants to perform the self-set (se | fdesign) action. After that, the system functi Step 102 D At this time, the client (consultant) in step 102. If you type '1' to change the password; if you type T to change the phone; if you type '3, set the commute time; if you type · 4, start to work If you type < 5, you can cancel your work; if you type '6, you will send the statement; if you type' 〇, you will end the communication. The call transfer system 700 of the present invention connects the caller (customer) and the callee (professional interview) designated by the caller, and performs the related function according to the needs of the caller (customer). The system includes: a receiving signal device 7 2 for receiving the input signals of the caller and the receiver A database 700 for storing user data, and a call transfer processing device 706 for processing related call processing according to a signal received by the receiving signal device 702 and related to the autumn call When the caller "Customer > press the dial key, input the signal to the receiving signal device g 702, judge the caller" Customer "identity through the call transfer processing device 706 to the database 704, and then according to the caller (Customer) Input signal to the receiving signal device 702 'and perform related functions through the call transfer processing device 706. In addition, through the call transfer processing device 706, the caller (customer) and the callee designated by the caller (customer) (Professional consultant) On-line (Online) and timed billing, or perform transfer transactions between the caller (client) and the callee (professional consultant).
----J ----------I--戒参-- (請先閱讀背面之注意事項再填寫本頁) s' 本紙張尺度適用中國國家標準（CNS ) Α4規格（210X297公釐） A7 ---------B7_ _ 五、發明説明（） 藉由上迷之系统，本發明能依用户的鴛求，轉接到特 定對象（專業顧間）或不特定對象（特约廠商下的一群專業 顧問），並依據需求可行更改或增加系統狀態的内容，《 獲致不同的功能❶本系统不需要有電話交換機，只需兩條 電話線，一條供用户打進來，另一條供系统打出去給專業 顧問，本系统再將兩條電話線連接起來，雙方即可進行通 話。專業顧問可以在任何地方，使用任何電話（内線、市 内電話、大哥大、二哥大等）來接收所轉接之電話。系统 對每通電話均有記錄，可對用户計時計費，或者雙方通話 中亦可作轉帳交易，將用户的使用點數轉帳給顧問。 以上所述僅爲本發明之較佳實施例而已，ϋ非用以限 定本發明之申請專利範困；凡其它未脱雜本發明所揭承之 精神下所完成之等效改變或修飾，均應包含在下述之中請 專利範園内。 ^ ---裝------ΐτ------咸 {靖先閎讀背面之注意事項再填寫本頁) 經濟部_央標準局員工消费合作社印製 20 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐）---- J ---------- I--Caution-- (Please read the notes on the back before filling out this page) s' This paper size applies to China National Standard (CNS) Α4 specifications ( 210X297mm) A7 --------- B7_ _ V. Description of the invention () With the above system, the present invention can be transferred to specific objects (professional customers) or unspecified according to the requirements of users. Object (a group of professional consultants from special vendors), and the content of the system status can be changed or added according to the requirements. "Achieved different functions. This system does not need a telephone exchange, only two telephone lines, one for users to call in. The other is for the system to call out to a professional consultant. This system connects two telephone lines and the two parties can talk. Professional consultants can use any phone (extension, local phone, Big Brother, Second Brother, etc.) to receive the transferred calls from anywhere. The system has a record for each call, which can be used to time the user for billing, or transfer transactions can be made between the two parties to transfer the user's points to the consultant. The above descriptions are merely preferred embodiments of the present invention, and are not intended to limit the scope of patent application for the present invention; all other equivalent changes or modifications made without departing from the spirit disclosed by the present invention are all It should be included in the following patent domain. ^ --- Install ------ ΐτ ------ Xian {Jing Xian 闳 read the notes on the back and fill out this page) Ministry of Economic Affairs_Central Bureau of Standards Employee Cooperatives Printed 20 National Standard (CNS) A4 specification (210X297 mm)