TW202407611A - Method for managing user information and apparatus thereof - Google Patents

Abstract

A method for managing user information according to an embodiment may be provided, the method comprising the steps of: determining whether a payment for a membership application has failed; if it is determined that the payment has failed, determining whether the cause of the failure is at least one predetermined cause; and determining that the membership state of a user is a first predetermined membership state when the cause of the failure is determined to be the at least one predetermined cause, wherein, when the user in the first membership state performs a payment for the membership application again after failing, a first user interface displayed in a user terminal during the payment process is different from a second user interface that was displayed during the payment process, and includes information corresponding to the cause of the failure. According to another embodiment, a user information management device for providing the method for managing user information may be provided.

Description

Methods and devices for managing user information

The present invention relates to a method and device for managing user information using e-commerce services. Specifically, the present invention relates to a method and device for managing a user's account status based on the user's membership settlement status using an e-commerce service.

E-commerce has been officially realized, and many users purchase items online.

In order to obtain various item information, user account information, and membership discount information through the Internet, users use terminals equipped with displays. That is, based on the various information provided on the screen of the terminal, the user grasps the information of the items he wants to order, the membership discount information, etc., and orders the items.

In recent years, various e-commerce platform companies have provided e-commerce services, and each e-commerce platform provides information on various items in various ways.

The e-commerce service provider strives to attract membership to provide differentiated services to increase the number of service users, and users who join the membership can obtain various monetary discounts and delivery services according to the service provider. In order to join this membership service, subscription fee settlement must be carried out regularly. E-commerce enterprises can use the settlement method registered by users to provide regular automatic settlement services. However, due to settlement problems caused by the settlement method registered by the user, settlement may not be performed normally. In the event that settlement of the regular subscription fee used to join the membership fails, the membership may become invalid without the user's knowledge. Furthermore, after the user realizes that the membership settlement has failed, he must find out the cause of the settlement failure and try to solve the problem to execute the process of joining the membership again, which may harm the user's convenience. Therefore, technology development is ongoing to improve user convenience by minimizing the user's workload to prevent the loss of membership benefits.

[Problem to be solved by the invention]

The present invention aims to manage user information and display relevant information to simplify the settlement process of re-executing the settlement process for joining the membership by correcting the settlement method according to the reasons for the settlement failure before the user fails to sign up for membership and loses the membership status. .

The objects that can be obtained by the following embodiments are not limited to the above-mentioned objects. Other objects and advantages not mentioned can be understood by the following embodiments and can be understood more clearly by the embodiments. Furthermore, it is obvious that the objects and advantages obtained from the embodiments can be achieved by the methods and combinations indicated in the scope of the patent rights. [Technical means to solve problems]

A user information management method according to one embodiment, which manages user information, includes: the steps of determining whether the settlement for joining the membership has failed; when determining the settlement failure, determining whether the cause of the failure is pre-existing Steps to determine at least one of the predetermined reasons; steps to determine the user's membership status to the predetermined first membership status when the reason for failure is at least one of the predetermined reasons; Users in the first membership status When settlement for joining membership is executed again after failure, the first user interface displayed on the user terminal is different from the second user interface displayed during settlement, including information corresponding to the cause of the failure.

According to one embodiment, in the user information management method, the step of determining whether settlement has failed further includes: the step of obtaining information of at least one settlement method registered in the user's account; and based on the information of at least one settlement method, executing the step of joining Membership settlement procedures.

According to an embodiment, in the user information management method, the step of executing the settlement of the membership may include: using the default first settlement method in at least one settlement method to execute the step of settlement for joining the membership.

According to one embodiment, in the user information management method, the user's membership status may be a first membership status, a second membership status in which membership is valid through membership settlement, and a membership invalid status. That is, one of the third membership status.

According to an embodiment, in the user information management method, before determining the user's membership status to the predetermined first membership status, the user may be in the second membership status or the third membership status.

According to an embodiment, in the user information management method, the at least one predetermined reason includes insufficient settlement account balance and exceeding the card usage limit, and the step of determining whether the cause of failure is the at least one predetermined reason may include: receiving settlement information. The steps; based on the settlement information, determine whether the failure reason is at least one of the predetermined reasons.

According to one embodiment, the method further includes: in the user information management method, when the user in the first membership status performs settlement again after failure, the step of sending information for displaying the first user interface to the user's terminal ; The first user interface may include a first object, which is used to perform settlement for joining the membership again using the first settlement method used in the failed settlement.

According to an embodiment, in the user information management method, the first user interface may further include a second object, and the second object uses a second settlement method that is different from the first settlement method to perform settlement for joining the membership.

According to an embodiment, in the user information management method, the second object may include an object for adding a new settlement method.

According to an embodiment, in the user information management method, the first user interface may further include: a step of adding a settlement method using an object for adding a new settlement method; and in response to the action of adding a settlement method, by adding the settlement method Go through the checkout steps for joining the membership again.

According to an embodiment, the user information management method may further include: a step of determining whether the settlement for joining the membership failed by using the added settlement method; and determining whether the settlement for joining the membership is performed using the added settlement method. If the settlement of qualifications fails, the steps of the first user interface will be displayed again.

According to an embodiment, in the user information management method, the second object may include an object for selecting one of at least one settlement method pre-registered in the user's account.

According to an embodiment, in the user information management method, the first user interface may include information indicating that the user's membership status is the first membership status.

According to one embodiment, in the user information management method, information indicating that the user is in the first membership status may be displayed together with information on items that can provide membership benefits.

An embodiment of a device for managing user information, which manages user information, includes: a sending and receiving unit;

Memory; and processor; the processor is configured in the following manner: by executing instructions stored in the memory, it is determined whether the settlement for joining the membership has failed, and when it is determined that the settlement for joining the membership has failed. , determine whether the cause of the failure is at least one of the predetermined reasons, and when it is determined that the cause of the failure is at least one of the predetermined reasons, determine the user's membership status to the predetermined first membership status; the above-mentioned processor The above-mentioned sending and receiving unit is controlled in the following manner: when a user in the first membership status fails to perform settlement for joining the membership again, relevant information is sent to the user's terminal so that the user's terminal displays the settlement. A first user interface that is different from the second user interface displayed during the process; the first user interface includes information indicating the cause of the failure. [Effects of the invention]

Through the various embodiments provided by the present invention, users can obtain an improved user interface that provides modifications and/or added functions to the settlement method for joining membership or maintaining membership benefits to improve user convenience. sex.

In addition to the above-mentioned effects, the specific effects that can be obtained will be described while implementing the specific matters described below.

Detailed description will be given below with reference to the accompanying drawings so that it can be easily implemented by those with common sense in the technical field related to the embodiment. The following embodiments can be implemented in various forms and are not limited to the embodiments described here.

The suffix “part” to the structural elements used in the following description is only given or mixed in consideration of ease of preparation of the description, and does not have any meaning or role that distinguishes each other.

In order to clarify the description, parts irrelevant to the description are omitted, and the same or similar components are given the same reference numerals throughout the specification. In addition, some embodiments will be described in detail with reference to exemplary drawings. When attaching reference symbols to components in each drawing, the same component may have the same symbol even if it is shown on different drawings. In describing the present invention, when it is judged that the detailed description of related known technologies would obscure the gist of the embodiments, the detailed descriptions thereof will be omitted.

When describing the constituent elements of the embodiment, terms such as first, second, A, B, (a), (b) may be used. This term is only used to distinguish this term from other terms and is not limited to the nature, sequence, order or number of the constituent elements in the term. When it is described as "connected", "joined" or "connected" between any constituent elements, it should be understood that it can be directly connected or connected between any constituent elements, or it can also "exist" among each constituent element. ” other constituent elements or “connected”, “joined” or “connected” by other constituent elements.

It should be understood that in the present invention, the terms "comprising", "composed of" or "having" are intended to indicate the presence of the features, numbers, steps, actions, constituent elements, parts or combinations thereof described in the specification, and do not exclude the presence of the features, numbers, steps, actions, components or combinations thereof. Or the possibility of adding one or more other features, numbers, steps, actions, components, parts or combinations thereof.

In addition, when implementing the present invention, the constituent elements may be divided into subdivided descriptions for convenience of explanation, but the constituent elements may be implemented in one device or module, or one constituent element may be divided into multiple devices or modules to be implemented.

FIG. 1 is a block diagram of a user information management device according to an embodiment.

According to an embodiment, the user information management device 100 may include a transceiver 110, a memory 120, and a processor 130.

According to an embodiment, the user information management device 100 may include a transceiver 110 configured to communicate with various types of external devices and servers according to various types of communication methods. According to an embodiment, the communication technology used by the transceiver unit 110 to send and receive information may include: GSM (Global System for Mobile communication, Global System for Mobile Communications), CDMA (Code Division Multi Access, Code Division Multiple Access), LTE (Long Term Evolution (Long Term Evolution), 5G, WLAN (Wireless LAN, Wireless Area Network), Wi-Fi (Wireless-Fidelity, Wireless Fidelity), Bluetooth (Bluetooth™), RFID (Radio Frequency Identification, Radio Frequency Identification), infrared data Protocol (Infrared Data Association, IrDA), ZigBee (ZigBee), NFC (Near Field Communication, near field communication), etc.

Specifically, the transceiver 110 may include at least one of a wireless fidelity chip, a Bluetooth chip, a wireless communication chip, and an NFC chip. The processor 130 can control the transceiver 110 to implement communication between various external devices and the user information management device 100 . Wireless fidelity chips and Bluetooth chips can communicate in WiFi mode and Bluetooth mode respectively. When using a wireless fidelity chip or a Bluetooth chip, you can first send and receive various connection information such as SSID (Service Set Identifier, Service Set Identifier) and session key, and then use it to make a communication connection and then send and receive various information. Wireless communication chips refer to the third generation partners based on IEEE (Institute of Electrical and Electronics Engineers, International Institute of Electrical and Electronics Engineers), Zigbee, 3G (3rd Generation, third generation digital communications), 3GPP (3rd Generation Partnership Project, third generation partnership Project), LTE (Long Term Evoloution, Long Term Evolution) and other chips that implement various communication specifications. NFC chips refer to chips that operate in various RF-ID frequency bands such as 135 kHz, 13.56 MHz, 433 MHz, 860~960 MHz, and 2.45 GHz, using the NFC (Near Field Communication) method of the 13.56 MHz frequency band.

According to an embodiment, the user information management device 100 can communicate with the user terminal 150 in a wired/wireless manner through the transceiver 110, and the user information management device 100 can send and receive information with the user terminal 150, so that the user terminal 150 displays the A user interface that displays settlement-related information, information about the user's membership status, etc.

According to an embodiment, the user information management device 100 may include a memory 120 for storing various information to be processed. The memory 120 may include at least one of an internal memory (not shown) and an external memory (not shown). The built-in memory may include, for example, volatile memory (for example, DRAM (Dynamic RAM, dynamic random access memory), SRAM (Static RAM, static random access memory), SDRAM (Synchronous Dynamic RAM, synchronous dynamic random access memory)). memory), etc.), non-volatile memory (for example, OTPROM (One Time Programmable ROM, one-time programmable read-only memory), PROM (Programmable ROM, programmable read-only memory), EPROM (Erasable and Programmable ROM) , Erasable and Programmable ROM), EEPROM (Electrically Erasable and Programmable ROM, Electrically Erasable and Programmable ROM), Mask ROM (Mask ROM), Flash ROM, etc. ), at least one of a Hard Disk Drive (HDD) or a Solid State Drive (SSD). According to one embodiment, the processor 130 may load instructions or data received from at least one of the volatile memory or other components into the volatile memory and perform processing. In addition, the processor 130 may save data received or generated from other components to volatile memory.

External memory can include: for example, CF (Compact Flash, compressed flash memory), SD (Secure Digital, secure digital), Micro-SD (Micro Secure Digital, micro secure digital), Mini-SD (Mini Secure Digital, mini safe At least one of xD (extreme Digital), xD (extreme Digital), and memory card (Memory Stick).

The memory 120 can store various programs and data used in the operation of the user information management device 100 . For example, the memory 120 may temporarily or semi-permanently store at least part of the information displayed in the user interface of the user terminal 150 for sending and receiving messages.

The processor 130 may include at least one of RAM, ROM, CPU, GPU (Graphic Processing Unit), and a bus. RAM, ROM, CPU and GPU can be connected to each other through buses.

The CPU accesses the memory and uses the O/S stored in the memory to start. And use various programs, content, data, etc. stored in the memory to perform various actions.

ROM stores the command set used to start the system. As an example, if the user information management device 100 inputs an opening command and supplies power, the CPU can copy the OS stored in the memory to the RAM according to the command stored in the ROM, and execute the OS to start the system. If the startup is completed, the CPU copies various programs stored in the memory to the RAM, and runs the programs copied to the RAM to perform various actions.

The processor 130 can control the transceiver 110 and the memory 120 included in the user information management device 100 to implement various embodiments of the user information providing method described below.

Figure 2 is a flow chart of a user information management method according to an embodiment.

According to an embodiment, in step S210, the user information management device 100 may determine whether settlement for joining the membership fails.

According to an embodiment, the processor 130 may perform membership settlement based on a settlement method selected according to information received by the user information management device 100 from the user terminal 150 or may perform membership settlement based on at least one settlement method pre-registered in the user account.

According to an embodiment, the processor 130 of the user information management device 100 may obtain information on at least one settlement method registered in the account of the user who wants to settle the membership. According to an embodiment, information on at least one settlement method may be stored in the memory 120 or in a device external to the user information management device 100 . According to an embodiment, the processor 130 may perform settlement for joining the membership based on information of at least one settlement method registered in the user account.

According to an embodiment, among the at least one settlement method obtained, the first settlement method can be preset as the settlement method used to join the membership. According to one embodiment, the user's account can be set to use the first settlement method to perform membership settlement periodically (for example, once a month on a predetermined date), and the processor 130 can obtain the first settlement method from the memory 120 that stores the setting. 1. Information on the settlement method and use it to perform settlement for membership.

According to one embodiment, the processor 130 may determine whether settlement was performed normally or failed based on the settlement method used to join the membership.

According to an embodiment, when it is determined that the settlement for joining the membership has failed, the transceiver 110 of the user information management device 100 can receive the settlement information, and the processor 130 can obtain the settlement information through the transceiver 110 and determine the user information. Whether the settlement for joining the membership failed. According to one embodiment, settlement information may be received from an external settlement bus that performs settlement.

According to an embodiment, the settlement information may include information indicating whether the settlement is successful and/or the reason for the settlement failure. According to an embodiment, the settlement information may include one of a plurality of predetermined settlement failure reasons. For example, the plurality of predetermined reasons for settlement failure may include insufficient balance in the settlement account, exceeding the settlement card limit, not recognizing the validity of the settlement method (for example, checking the account, canceling the card number, etc.), but the explanation does not need to be limited to this and may include various settlements. Reason for failure.

According to one embodiment, based on the time point at which settlement for joining the membership is to be carried out or based on the date at which settlement is to be carried out, the user may be in one of the following states: a state in which settlement for joining the membership is carried out but the settlement fails. That is, the first membership status, the status where membership is valid through membership settlement, which is the second membership status, or the status where membership is invalidated because membership settlement is not carried out, which is the third membership status.

According to an embodiment, in step S220, when determining that settlement fails, the user information management device 100 may determine whether the cause of the failure is included in at least one predetermined cause.

According to an embodiment, in step S210, the processor 130 of the user information management device 100 may determine whether the cause of the settlement failure is included in at least one predetermined reason based on the settlement information obtained when the settlement failure is determined. According to an embodiment, at least one predetermined reason that can be determined as a reason for settlement failure may correspond to at least one of a plurality of predetermined reasons for settlement failure included in the previously described settlement information.

In step S230, according to an embodiment, when the cause of the determination failure is at least one predetermined reason, the processor 130 of the user information management device 100 may determine that the user's membership status is the predetermined first membership status. condition. Here, the first membership status refers to a membership status in which the reason for failure of settlement attempts corresponds to a status indicating at least one predetermined reason. As the administrator of the user information management device 100, it is necessary for the user in the first membership status to perform valid membership settlement again to successfully settle the membership, so as to convert the status indicating that the membership is valid into the second membership status. The user is guided to continue using the e-commerce service related to the user information management device 100 .

According to an embodiment, the user information management device 100 can send the information required to display the first user interface to the user terminal 150 through the transceiver 110, so that the user in the first membership status can re-join after the membership settlement fails. In the case of settlement of membership, settlement can be made through the first user interface in the user's terminal. According to an embodiment, in step S220, the first user interface may include information indicating the reason for membership settlement failure corresponding to at least one predetermined reason.

According to one embodiment, when a user in the second membership state or the third membership state performs membership settlement (that is, a user in a state where membership settlement fails due to at least one predetermined reason) for the first time or When membership settlement is performed again), the information included in the second user interface displayed on the user terminal 150 will be different from the first user interface in the first membership state. That is, since membership settlement has not failed in the second user interface, unlike the first user interface, information indicating membership settlement failure, information indicating the reason for membership failure, etc. may not be included.

FIG. 3 shows a first user interface screen provided for a user in a first membership status provided in the user information management method according to an embodiment.

Referring to FIG. 3 , according to an embodiment, a first user interface screen 300 is shown. The first user interface screen 300 is used to display a web page representing the user's membership information. The first user interface screen 300 may include various information. For example, the first user interface screen 300 may include at least one of: information 310 indicating a first membership status, information 320 indicating a failure reason for membership settlement, and information 330 regarding a settlement method for failed membership settlement. By. That is, the first interface screen 300 may include information indicating various forms in which the user failed to perform membership settlement.

According to an embodiment, the first interface screen 300 may further include: information 340 on the process that the user should perform due to membership settlement failure and/or an object 350 for selecting other settlement methods or adding a new settlement method.

According to an embodiment, the first interface screen 300 may include an object 360 that provides a function for executing a process for joining a membership. According to one embodiment, executing the process of joining the membership on the first user interface screen 300 indicating the first membership status may mean that the user in the first membership status uses the settlement method that failed to settle the membership to perform settlement again. This will carry out the process of re-applying for membership. That is, since membership settlement can be easily performed by simply selecting the object 360 displayed on the first interface screen 300 displayed on the user terminal 150 of the user in the first membership state, the user can solve the problem of membership settlement. After the failure reason related to the failed settlement method is determined, the membership settlement can be immediately executed again using the failed settlement method in the first user interface screen 300, thereby improving user convenience.

According to an embodiment, the first interface screen 300 may display information (eg 370) required for a user in the first membership status to transition to the second membership status through membership settlement. According to one embodiment, the information displayed in the first interface screen 300 may be information used to confirm the relevant content of membership settlement to the user and perform user processing (such as: information displayed to indicate consent). That is, when a user in the first membership status can perform membership settlement through the first interface screen 300 provided by the user terminal, additional processes required for membership settlement can be simplified (for example, sending information to show understanding or agreement) information displayed).

FIG. 4 shows the process of displaying a web page for selecting other settlement methods or adding a new settlement method through the first user interface in the user information management method according to an embodiment.

Referring to Figure 4, according to an embodiment, the transceiver 110 selects other settlement methods or selects an object 410 from the information included in the first interface screen 400. When the object 410 provides the function of adding a new settlement method, the relevant The information is sent to the user terminal 150 to display the web page 420 on the user terminal 150 including the information 422 of the currently registered settlement method for membership settlement and the information 424 of other registered settlement methods. According to one embodiment, the information 422 included in the determination web page 420 for current membership settlement may correspond to the information on the first interface screen 400 of the settlement method for which membership settlement failed.

According to an embodiment, when the user selects information 424 including at least one of the other settlement methods as other settlement methods through the user terminal 150, in response, the transceiver 110 receives the selected information from the user information management device 100. Based on the settlement method information, the processor 130 can immediately use the selected settlement method to perform membership settlement again.

According to one embodiment, the web page 420 may include an object 430 that provides functionality for registering a new settlement method. According to an embodiment, the user can select object 430 through the user terminal 150 to register a new settlement method in addition to other settlement methods, and in response, the user terminal 150 can display a web page for adding the new settlement method.

FIG. 5 shows a screen displayed when an attempt is made to settle with other selected settlement methods through the first user interface in the user information management method according to one embodiment, and the settlement is successful or failed.

According to an embodiment, the web page 500 that displays information about at least one settlement method registered in the user account in the first membership status may display an object 502 that provides a function of adding a new settlement method and an object 504 that provides the function of adding a new settlement method. Provides the function of selecting one of at least one predetermined settlement method to implement membership settlement. In the web page 500 of Figure 5, an interface corresponding to the web page 420 can be provided.

According to an embodiment, when selecting the object 502 that provides the function of adding a new settlement method, the user terminal 150 may display a web page 510 that displays various types of settlement methods, and select the settlement method displayed in the web page 510 In one of the situations (eg 512), the user terminal 150 can display a user interface capable of inputting information on the settlement method, so that the user can input information on the new settlement method. According to an embodiment, the input settlement method information can be sent from the user terminal 150 to the user information management device 100, and the user information management device 100 can register the new settlement method to the user account based on the received information about the new settlement method.

According to an embodiment, the user information management device 100 can, before registering a new settlement method to the user account, confirm whether the settlement method is a valid settlement method (such as whether it is valid account information or a valid settlement method based on the information of the settlement method). card information, etc.).

According to an embodiment, the user information management device 100 can register the new settlement method input through the user terminal 150 in the user account, and send information indicating that the registration is completed to the user terminal 150 . The user terminal 150 may receive information indicating the end of registration, and display a web page 520 including various messages indicating the end of registration on the display of the user terminal 150. According to one embodiment, information 522 regarding the newly registered settlement method may be included on the displayed web page 520 .

According to one embodiment, the web page 520 may display an object 524 to immediately perform membership settlement using the newly registered settlement method. According to an embodiment, after the registration of the new settlement method is completed in the user terminal 150, the user information management device 100 may receive information indicating that the object 524 is selected on the web page 520, and in response thereto, use the newly registered settlement method to implement membership. Settlement.

According to an embodiment, when one of at least one predetermined settlement method displayed on the web page 500 is selected so that the user information management device 100 receives information indicating that one of the objects 504 has been selected to perform the function of membership settlement. At this time, the user information management device 100 can use the selected settlement method to perform membership settlement.

As mentioned above, users corresponding to the first membership status can start the process of the newly added settlement method or select the process of a settlement method different from the settlement method that failed to settle the membership, and can use the newly added settlement process without entering the auxiliary menu. The method implements the membership settlement process, thereby improving the convenience of users who want to obtain membership benefits.

According to an embodiment, the user information management device 100 may respond to the selection of the object 524 to implement the function of immediately performing membership settlement using the newly registered settlement method, or respond to the object 504 corresponding to a settlement method different from the membership settlement failure settlement method. To perform membership settlement, and when the membership settlement using the newly registered settlement method or other selected settlement methods is successful, information indicating that the settlement is successful can be sent to the user terminal 150.

According to an embodiment, on the display of the user terminal 150 that receives the information indicating that the settlement is successful, a membership settlement end web page 560 indicating that the membership settlement is successful may be displayed. According to one embodiment, the membership settlement end web page 560 may further include information on the settlement method of successful settlement (such as a newly registered settlement method or a settlement method that is a settlement method that is different from the failed settlement method). According to one embodiment, the membership settlement completion web page 560 can display information indicating successful settlement in various forms through the process described in the present invention for users in the first membership state. The display form can be in text, icon, color , sound, etc., there are differences from the membership settlement end screen displayed on the user terminal of users who are not in the first membership status. Thereby, the user in the first membership status can immediately realize the transition from the first membership status to the second membership status, thereby improving user convenience.

According to an embodiment, when selecting a settlement method that is different from the existing settlement method that fails to settle membership, or when a newly added settlement method is used to successfully perform membership settlement, the user information management device 100 may use the processor 130 to respond to the successful membership. In the qualification settlement, the settlement method of the successful settlement is changed to the first settlement method for the settlement of joining the membership, and is stored in the memory 120 . Thereby, the user information management device 100 can subsequently perform periodic membership settlement using the settlement method that successfully performs membership settlement.

According to an embodiment, when the user information management device 100 determines that membership settlement using the newly registered settlement method or other selected settlement methods has failed, information indicating settlement failure may be sent to the user terminal 150 . On the display of the user terminal 150 that has received the information indicating that the settlement has failed, a membership settlement failure web page 570 indicating that the membership settlement has failed may be displayed.

According to an embodiment, the membership settlement failure web page 570 may include at least part of: information indicating settlement failure 572, information about the settlement method 574 of membership settlement failure, and information 576 about the reasons for membership settlement failure. According to an embodiment, the membership settlement failure web page 570 may include information indicating that membership settlement of the user in the first membership status has failed again. According to one embodiment, the membership settlement end web page 560 can display various forms of information indicating settlement failure through the process described in the present invention for users in the first membership state. The display form can be text, icons, etc. , color, sound, etc., are different from the membership failure end screen displayed on the user terminal of users who are not in the first membership status. Thereby, users in the first membership status can immediately realize that they have not left the first membership status through the process provided in the present invention, thereby improving user convenience.

Figure 6 shows the process of re-implementing settlement using the same settlement method or re-implementing settlement through other settlement methods through the provided first user interface when settlement fails in the user information management method according to one embodiment.

Referring to FIG. 6 , according to an embodiment, when membership settlement is performed using a settlement method for membership settlement but settlement fails, various information may be displayed on the web page 600 displayed on the display of the user terminal 150 . According to an embodiment, the information included on the web page 600 displayed on the user terminal 150 may include information sent from the user information management device 100 . At least a portion of the information included in the web page 600 shown in FIG. 6 may correspond to the information included in the membership settlement failure web page 570 of FIG. 5 .

According to one embodiment, the web page 600 may include an object 610 for re-executing settlement through a settlement method that fails membership settlement and for displaying the previous web page again (i.e., at least one method of displaying the user's account registration as shown in FIG. 5 Object 650 of a web page 500 with information on settlement methods or a web page 510 showing various types of settlement methods that can be added to a user's account.

According to an embodiment, when the user terminal 150 receives from the user information management device 100 information indicating that the object 610 is selected to use the settlement method of membership settlement failure and then the settlement is performed, the user information management device 100 may use the membership settlement failure The settlement method is then used for settlement. According to one embodiment, the user can solve the problems related to the settlement method of failed membership settlement (such as account balance recharge, card settlement limit increase, etc.) by confirming the information of the web page 600 displayed on the display of the user terminal 150 , and then immediately use this settlement method to perform settlement, thereby improving user convenience. According to an embodiment, when the membership settlement is successfully performed by re-executing the settlement, the settlement success web page 614 may be displayed on the display of the user terminal 150 . According to an embodiment, when membership settlement fails due to re-execution of settlement, a web page 612 indicating settlement failure may be displayed.

According to an embodiment, when the re-implementation of settlement fails, the web page 612 may include information 613 indicating the reason for the failure of the re-implementation of settlement. According to one embodiment, in the event that the re-execution of settlement fails, the displayed web page 612 will be different from the information or interface included in the web page 600. Through this, the user can realize that even if the settlement is executed again, the settlement will fail again.

According to one embodiment, unlike web page 600, web page 612 may include an object 610 that allows the application to re-perform settlement via the same settlement method and/or re-display the previous web page (i.e., display the user's account registration). A web page 652 with information on at least one settlement method or an object 650 showing a web page 654 of various types of settlement methods added to the user account. According to one embodiment, the web page 652 that displays the above web page again and displays the information of at least one settlement method registered in the user's account can further display the information of the new settlement method that failed to settle the membership (eg 653). According to an embodiment, the user information management device 100 may send an instruction to the user terminal 150, which instruction displays the identification of the settlement method for which the membership settlement fails, or the settlement method for which the membership settlement fails, and distinguishes it from other settlement methods, so as to display it on the web page 652 Identify the settlement method that failed to settle the membership, and then identify the object 655. According to an embodiment, the user terminal 150 may display the object 655 on the display together with the corresponding settlement method to receive such an identification or instruction to identify the settlement method for which membership settlement failed. The user information management device 100 and/or the user terminal 150 can return to the web page 652 again by displaying such an object 655 and select the settlement method that failed to settle the membership again without solving any problem, so as to prevent another settlement failure. Improve user convenience. According to an embodiment, the manner of displaying the object 655 is not necessarily limited to the manner, shape, size, position, etc. shown in FIG. 6 for explanation.

According to one embodiment, unlike the web page 600, the web page 612 may omit the object 610 that performs settlement again using the same settlement method. This makes it easier for users to perform membership settlement, thereby improving user convenience and preventing users from blindly trying to perform settlement.

FIG. 7 shows an exemplary screen displaying information that the user is in the first membership status according to an embodiment.

According to an embodiment, the user information management device 100 can send the information required to display the information of the item to the user terminal 150 through the user terminal 150 . According to an embodiment, when a user joins a membership, if item information of available discounts is displayed, the user information management device 100 can send the required information (item identification, discount information, etc.) to the user terminal 150, So as to display the information of its offers together. According to an embodiment, the user information management device 100 may send information indicating whether the user is in the first membership status to the user terminal 150 .

According to an embodiment, when the user is in the first membership status, the user terminal 150 can display the membership discount information 710 together with the information 712 indicating that the user is in the first membership status. The membership discount information 710 is displayed The item information for which membership benefits can be obtained is displayed on the screen (such as the item's detailed web page 700), thereby making the user aware that the membership settlement method described in the present invention can be used to obtain membership benefits. As described above, in a state where the user of the user terminal 150 does not know that the membership settlement has failed, information on the membership benefits that can be obtained when purchasing items and information indicating the first membership status can be obtained at the same time, thereby guiding the user to perform Membership Billing.

According to an embodiment, based on the information provided by the user information management device 100, the user terminal 150 can not only display the detailed web page 700 of the item, but also display information 712 indicating the user's first membership status in various web pages.

According to one embodiment, before displaying the item details web page 700, the membership discount information 712 displayed on the items 711 that can obtain membership discounts and the information 712 indicating the first membership status may be displayed on the web page 710 displaying the item catalog.

According to an embodiment, on the web page 720, the web page 720 displays the user's user account information, and may display information 722 indicating the first membership status.

FIG. 8 is a block diagram illustrating a user terminal communicating with a user information management device according to an embodiment.

According to an embodiment, the user terminal 800 may include a transceiver 810, a display 820, and a processor 830.

According to an embodiment, the transceiving unit 810 may be configured to transmit and receive the user information management device 850 and the information required to implement the description in the present invention. According to an embodiment, the communication technology used by the transceiver unit 810 to send and receive information may include: GSM (Global System for Mobile communication, Global System for Mobile Communications), CDMA (Code Division Multi Access, Code Division Multiple Access), LTE (Long Term Evolution (Long Term Evolution), 5G, WLAN (Wireless LAN, Wireless Area Network), Wi-Fi (Wireless-Fidelity, Wireless Fidelity), Bluetooth (Bluetooth™), RFID (Radio Frequency Identification, Radio Frequency Identification), infrared data Protocol (Infrared Data Association, IrDA), ZigBee, NFC (Near Field Communication), etc.

Specifically, the transceiver 810 may include at least one of a wireless fidelity chip, a Bluetooth chip, a wireless communication chip, and an NFC chip. The processor 130 can control the transceiver 110 to implement communication between various external devices and the user information management device 850 . Wireless fidelity chips and Bluetooth chips can communicate in WiFi mode and Bluetooth mode respectively. When using a wireless fidelity chip or a Bluetooth chip, you can first send and receive various connection information such as SSID and conversation keys, and then use it to establish a communication connection and then send and receive various information. Wireless communication chips refer to various communications based on IEEE, ZigBee, 3G (3rd Generation, third generation digital communications), 3GPP (3rd Generation Partnership Project, 3rd Generation Partnership Project), LTE (Long Term Evolution, long term evolution), etc. Specification implementation chip. NFC chips refer to chips that operate in various RF-ID frequency bands such as 135 kHz, 13.56 MHz, 433 MHz, 860~960 MHz, and 2.45 GHz, using the NFC (Near Field Communication) method of the 13.56 MHz frequency band.

According to an embodiment, the user terminal 800 can communicate with the user information management device 850 in a wired/wireless manner through the transceiver 810, and the user terminal 800 can implement various methods described in the present invention based on the information received from the user terminal 150. The method can process the data, interface, etc. required to manage or display information related to the first membership status.

According to an embodiment, the display 820 is configured to display various information processed by the processor 830 . According to an embodiment, the user can obtain various information based on the information displayed on the display 820 .

According to an embodiment, the display 820 may include a display panel and a controller (not shown) that controls the display panel. The display panel can be made into LCD (Liquid Crystal Display, liquid crystal display), OLED (Organic Light Emitting Diodes, organic light-emitting diodes) display, AM-OLED (Active-Matrix Organic Light-Emitting Diode, active organic light-emitting diodes) ), PDP (Plasma Display Panel, plasma display panel) and other various forms of displays. The display panel can be implemented as flexible, transparent or wearable. The display 120 may be combined with a touch panel (not shown) to provide a touch screen (not shown).

According to an embodiment, the user terminal 800 may include a memory 840 for storing various information to be processed. The memory may include at least one of an internal memory (not shown) and an external memory (not shown). The built-in memory may include: for example, volatile memory (for example, DRAM (Dynamic RAM, dynamic random access memory), SRAM (Static RAM, static random access memory), SDRAM (Synchronous Dynamic RAM, synchronous dynamic random access memory) Access memory), etc.), non-volatile memory (for example, OTPROM (One Time Programmable ROM, one-time programmable read-only memory), PROM (Programmable ROM, programmable read-only memory), EPROM (Erasable and Programmable) ROM (Electrically Erasable and Programmable ROM), EEPROM (Electrically Erasable and Programmable ROM), Mask ROM (Mask ROM), Flash ROM (Electrically Erasable and Programmable ROM) etc.), at least one of a hard disk drive (Hard Disk Drive, HDD) or a solid state drive (Solid State Drive, SSD). According to one embodiment, the processor 830 may load instructions or data received from at least one of the volatile memory or other components into the volatile memory and perform processing. In addition, the processor 830 may save data received or generated from other components to volatile memory.

External memory can include: for example, CF (Compact Flash, compressed flash memory), SD (Secure Digital, secure digital), Micro-SD (Micro Secure Digital, micro secure digital), Mini-SD (Mini Secure Digital, mini safe At least one of xD (extreme Digital), xD (extreme Digital), and memory card (Memory Stick).

The memory 840 can store various programs and data used in the operation of the user terminal 800. For example, the memory 840 may temporarily or semi-permanently store at least a portion of the content or user interface displayed on the display 820 .

According to an embodiment, the processor 830 can obtain various information input by the user of the user terminal 800 by controlling the display 820 . The processor 830 can control the display 820 to display various forms of user interfaces.

The processor 830 may include at least one of RAM, ROM, CPU, GPU (Graphic Processing Unit), and a bus. RAM, ROM, CPU, GPU, etc. can be connected to each other through buses.

The CPU accesses the memory and uses the O/S stored in the memory to start. And use various programs, content, data, etc. stored in the memory to perform various actions.

ROM stores the command set used to start the system. As an example, if the user terminal 800 inputs an open command and supplies power, the CPU can copy the OS stored in the memory to the RAM according to the command stored in the ROM, and execute the OS to start the system. If the startup is completed, the CPU copies various programs stored in the memory to the RAM, and executes the programs copied to the RAM to perform various actions. After the startup of the user terminal 800 is completed, the GPU displays the UI screen in the area of the display 820 . Specifically, the GPU can generate a screen that displays electronic files including content, icons, menus, and other various objects. The GPU calculates the coordinate values, shape, size, color and other attribute values displayed by each object based on the layout of the screen. In addition, the GPU can generate images including various layouts based on the calculated attribute values. The images generated in the GPU are provided by the display 820 and can be displayed in each area of the display 820 respectively.

The processor 830 implements the user information management method described in the present invention and can communicate with the transceiver 810, the display 820 and the memory 840, so that various information and interfaces can be displayed on the display 820.

The method of the present invention described above can be provided as a program executed on a computer and recorded on a computer-readable recording medium. That is, when executed by a processor of a computer, it can be implemented in the form of a computer-readable recording medium storing a computer program, so that the user equipment executes the method of displaying information on a plurality of items of the present invention. When executed as a program, the method constituting the present invention is a code segment that performs the required operations. Programs or code segments may be stored in processor-readable media.

Computer-readable recording medium includes any kind of recording device that stores data readable by a computer or a processor included in the computer. Examples of computer-readable recording devices include ROM, RAM, CD-ROM, DVD±ROM, DVD-RAM, magnetic tape, floppy disk, hard disk, optical data storage device, etc. In addition, computer- or processor-readable recording media can be distributed to computer devices connected to the network to store and execute computer-readable codes in a distributed manner.

The above content of the invention is not limited to the above embodiments and accompanying drawings. Those with ordinary knowledge in the technical field to which the invention belongs can implement various substitutions, transformations and changes within the scope of the technical ideas of the embodiments.

100:User information management device 110:Sending and receiving department 120:Memory 130: Processor 150:User terminal 300: First user interface screen 310:Information 320:Information 330:Information 340:Information 350:Object 360:Object 370:Information 400: 1st interface screen 410:Object 420:Web page 422:Information 424:Information 430:Object 500:Web page 502:Object 504:Object 510:Web page 512:Settlement method 520:Web page 522:Information 524:Object 560:Web page 570:Web page 572:Information 574:Information 576:Information 600:Web page 610:Object 612:Web page 613:Information 614:Web page 650:Object 652:Web page 653:Information 654:Web page 655:Object 700:Web page 710: Information, web pages 711:Items 712:Information 713: 720:Web page 722:Information 800: User terminal 810: Transceiver Department 820:Display 830: Processor 840:Memory 850:User information management device S210: Steps S220: Steps S230: Steps

FIG. 1 is a block diagram of a user information management device according to an embodiment. Figure 2 is a flow chart of a user information management method according to an embodiment. FIG. 3 shows a first user interface screen provided for a user in a first membership status provided in the user information management method according to an embodiment. FIG. 4 shows the process of displaying a web page for selecting other settlement methods or adding a new settlement method through the first user interface in the user information management method according to an embodiment. FIG. 5 shows a screen displayed when an attempt is made to settle with other selected settlement methods through the first user interface in the user information management method according to one embodiment, and the settlement is successful or failed. Figure 6 shows the process of re-implementing settlement using the same settlement method or re-implementing settlement through other settlement methods through the provided first user interface when settlement fails in the user information management method according to one embodiment. FIG. 7 shows an exemplary screen displaying information that the user is in the first membership status according to an embodiment. FIG. 8 is a block diagram illustrating a user terminal communicating with a user information management device according to an embodiment.

100:User information management device

110:Sending and receiving department

120:Memory

130: Processor

150:User terminal

Claims (15)

A user information management method, which manages user information, includes: Steps to determine whether settlement to join the membership failed; When determining the above-mentioned settlement failure, the step of determining whether the reason for the above-mentioned failure is at least one of the predetermined reasons; When it is determined that the cause of the above-mentioned failure is at least one of the predetermined reasons, the step of determining the membership status of the above-mentioned user to the predetermined first membership status; When a user in the above-mentioned first membership status performs settlement for joining the membership again after failure, the first user interface displayed on the above-mentioned user terminal is different from the second user interface that was displayed during the above-mentioned settlement execution process. Interface, including information indicating the reason for the above failure. For example, request the user information management method of item 1, in which the steps to determine whether the above settlement fails further include: Steps to obtain information on at least one settlement method registered in the above-mentioned user's account; and Based on the information of at least one of the above settlement methods, execute the settlement steps for joining the above membership. The user information management method described in request item 2, wherein the steps for implementing the above-mentioned membership settlement include: Use the default first settlement method among the above at least one settlement method to execute the settlement steps for joining the above-mentioned membership. The user information management method of item 1 is requested, wherein the user's membership status is the above-mentioned first membership status, a second membership status in which membership is valid through membership settlement, and a status in which membership is invalid. One of the 3rd membership status. The user information management method as described in claim 4, wherein before the membership status of the above-mentioned user is determined to be the predetermined first membership status, the above-mentioned user is in the above-mentioned second membership status or the third membership status. The user information management method as described in request item 1, wherein at least one of the above-mentioned predetermined reasons includes insufficient balance in the settlement account and exceeding the card usage limit, The steps to determine whether the cause of the above failure is at least one of the predetermined causes include: Steps to receive the above settlement information; Based on the above settlement information, it is a step to determine whether the cause of the above failure is at least one of the above predetermined reasons. For example, the user information management method of request item 6 further includes: When a user in the above-mentioned first membership status performs settlement again after the above-mentioned failure, the step of sending the information for displaying the above-mentioned first user interface to the terminal of the above-mentioned user; The above-mentioned first user interface includes a first object, and the first object is used to re-execute the settlement for joining the membership using the first settlement method used in the above-mentioned failed settlement. For example, the user information management method of item 7 is requested, wherein the above-mentioned first user interface further includes a second object, and the second object is used to perform settlement for joining the membership using a second settlement method that is different from the above-mentioned first settlement method. For example, the user information management method of request item 8, wherein the above-mentioned second object includes an object for adding a new settlement method. For example, the user information management method of request item 9 further includes: The above-mentioned first user interface uses the object for adding the above-mentioned new settlement method to add the steps of the settlement method; and In response to adding the above-mentioned settlement method, the steps for adding the above-mentioned settlement of the membership are executed again by the added settlement method. For example, the user information management method of request item 10 further includes: Steps to determine whether the settlement for joining the above membership failed by adding the above settlement method; and When it is determined that the settlement for joining the above-mentioned membership using the added settlement method fails, the steps of the above-mentioned first user interface are displayed again. Such as requesting the user information management method of item 8, wherein the above-mentioned second object includes an object for selecting one of at least one settlement method pre-registered in the above-mentioned user's account. For example, the user information management method of claim 1, wherein the above-mentioned first user interface includes information indicating that the above-mentioned user's membership status is the above-mentioned first membership status. For example, the user information management method of item 1 is requested, wherein the information indicating that the above-mentioned user is in the above-mentioned first membership status is displayed together with the information on items that can provide the benefits of the above-mentioned membership. A user information management device that manages user information, which includes: Shipping and receiving department; memory; and processor; The above-mentioned processor is configured in the following manner: by executing instructions stored in the above-mentioned memory, Determine if settlement to join the membership failed, When determining that the settlement for joining the above-mentioned membership has failed, determine whether the reason for the above-mentioned failure is at least one of the predetermined reasons, When it is determined that the cause of the above-mentioned failure is at least one of the predetermined reasons, the membership status of the above-mentioned user is determined to be the predetermined first membership status; The above-mentioned processor controls the above-mentioned transceiver unit in the following manner: when the user in the above-mentioned first membership status fails to perform settlement for joining the membership again, relevant information is sent to the above-mentioned user terminal, so that the above-mentioned user The terminal displays a first user interface that is different from the second user interface displayed during the above settlement execution process, The above-mentioned first user interface includes information indicating the reason for the above-mentioned failure.