TW202407609A - Reward point processing system and method transmitting a point type confirming request containing a plurality of specific point types to a client end according to a to-be-processed point data - Google Patents

Abstract

Disclosed is a reward point processing system, which is used to transmit a point type confirming request containing a plurality of specific point types to a client end according to a to-be-processed point data, such that the client end displays a plurality of point type options respectively corresponding to the plurality of specific point types. After receiving a point type confirming data indicating one specified point type of the plurality of specific point types from the client end, the reward point processing system generates a member point accumulating request according to the point type confirming data, and transmits the member point accumulating request to a target member point managing system corresponding to the specified point type for allowing the target member point managing system to perform a member point accumulating process related to the user according to the member point accumulating request.

Description

Feedback point processing system and method

The present invention relates to a point processing system, and in particular, to a feedback point processing system suitable for processing user's feedback points. The invention also relates to a point processing method implemented by a point processing system.

Banking institutions sometimes use the membership points of other business institutions as feedback for marketing, thereby promoting the banking institution's own financial products or services. However, if the rewarded points cannot be used by users through their usual channels, the attractiveness of marketing to users will be greatly reduced. Therefore, the existing technology still has inconveniences that need to be improved.

Therefore, one of the objects of the present invention is to provide a feedback point processing system that can improve the inconveniences of the prior art.

The feedback point processing system of the present invention is suitable for use in a plurality of member point management systems belonging to multiple different business organizations, as well as a client belonging to one user. The feedback point processing system includes a processing unit suitable for electrically connecting the member point management system and the client, and a storage unit electrically connected to the processing unit. Wherein, the processing unit is used to: obtain a pending point data related to the client, and send a point type confirmation request including a plurality of specific point types to the client based on the pending point data, so that The user terminal displays a plurality of point type options respectively corresponding to the specific point types, wherein the specific point types respectively correspond to the member point management system; upon receiving a message from the user terminal corresponding to the After the point type confirmation request and the point type confirmation data indicating one of the specified point types among the specific point types, a member point accumulation request is generated based on the point type confirmation data, and the member points are The number accumulation request is sent to one of the target member point management systems corresponding to the designated point type among the member point management systems, so that the target member point management system can execute a related request based on the member point accumulation request. In the user's membership points accumulation process.

In some implementation aspects of the feedback point processing system of the present invention, the processing unit is also used to use one of the specific point types as a recommended specific point type, so that the user terminal uses the recommended specific point type. The point type option corresponding to the type is displayed as a recommended point type option.

In some implementations of the feedback point processing system of the present invention, the storage unit stores a pair of point processing record data that should be used and includes one or more point processing records, and each point processing record indicates the point processing record. One of the specific types of points. The processing unit is also used to determine whether the number of point processing records(s) is greater than or equal to a predetermined threshold, and if the judgment result is yes, the specific point will be indicated by the point processing records the most times. Several types serve as specific point types for this recommendation.

In some implementation aspects of the feedback point processing system of the present invention, the processing unit is also configured to receive a point accumulation completion notification from the target member point management system and corresponding to the member point accumulation request, A point accumulation result is generated according to the point accumulation completion notification, and the point accumulation result is transmitted to the client for the user to output the point accumulation result.

Another object of the present invention is to provide a feedback point processing method implemented by a feedback point processing system.

The feedback point processing method of the present invention is implemented by a feedback point processing system. The feedback point processing system is suitable for use with a plurality of member point management systems belonging to multiple different business organizations, and one belonging to one user. The user end of the user; the feedback point processing method includes: (A) The feedback point processing system obtains a point data to be processed related to the user end, and transmits a message containing a plurality of specific points based on the point data to be processed. Several types of point type confirmation requests are sent to the user terminal, so that the user terminal displays a plurality of point type options respectively corresponding to the specific point types, wherein the specific point types respectively correspond to the membership points. Management system; (B) The feedback point processing system receives a point type confirmation from the client corresponding to the point type confirmation request and indicating one of the designated point types of the specific point types. After confirming the data, a member point accumulation request is generated based on the point type confirmation data, and the member point accumulation request is sent to one of the target member points corresponding to the specified point type in the member point management system. The number management system is used for the target member point management system to execute a member point accumulation program related to the user according to the member point accumulation request.

In some implementation aspects of the feedback point processing method of the present invention, in step (A), the feedback point processing system also uses one of the specific point types as a recommended specific point type, so that the The user terminal displays the point type option corresponding to the recommended specific point type as a recommended point type option.

In some implementation aspects of the feedback point processing method of the present invention, the feedback point processing system stores a pair of point processing record data that should be used by the user and include one or more point processing records, and each point processing record Indicate one of the specific point types; wherein, in step (A), the feedback point processing system also determines whether the number of point processing records(s) is greater than or equal to a predetermined threshold, and in If the judgment result is yes, the specific point type indicated the most times by the point processing records will be used as the recommended specific point type.

In some implementation aspects of the feedback point processing method of the present invention, the feedback point processing method also includes after step (B): (C) the feedback point processing system receives a point from the target member After managing the system and receiving a point accumulation completion notification corresponding to the member's point accumulation request, a point accumulation result is generated based on the point accumulation completion notification, and the point accumulation result is transmitted to the user for use by the user. Output the accumulated points result.

The effect of the present invention is that the feedback point processing system allows users to select the type of feedback points to be obtained according to their own preferences, thus helping to improve the inconvenience of the existing technology.

Before the present invention is described in detail, it should be noted that in the following description, similar elements are designated with the same numbering. If not specifically defined, the "electrical connection" described in this patent specification generally refers to the "wired electrical connection" achieved by connecting multiple electronic devices/devices/components to each other through conductive materials, as well as through wireless communication technology. "Radio connection" for one/two-way wireless signal transmission. On the other hand, the "electrical connection" mentioned in this patent specification also generally refers to the "direct electrical connection" formed by multiple electronic devices/devices/components being directly connected to each other, as well as the "direct electrical connection" between multiple electronic devices/devices/components. They are also indirectly connected to each other through other electronic equipment/devices/components to form an "indirect electrical connection".

Referring to FIG. 1 , a first embodiment of the feedback point processing system 1 of the present invention will be described below.

In this embodiment, the feedback point processing system 1 belongs to a banking institution 10 , that is, it is managed by the banking institution 10 . Moreover, the feedback point processing system 1 is suitable for use in multiple member point management systems 2 and a user terminal 3 . For the convenience of subsequent description, it is assumed here that the number of the member point management systems 2 is three in the application of this embodiment, but it is not limited to this.

The member point management systems 2 are each a plurality of server devices with network communication capabilities, and the member point management systems 2 respectively belong to a plurality of different business organizations 20. In other words, the member point management systems 2 System 2 is managed by these business organizations 20 respectively. In the application of this embodiment, each business organization 20 may be, for example, a chain or non-chain supermarket operator, a supermarket operator, a department store, a catering operator, or an electronic payment tool operator that provides electronic payment services, but not This is the limit. More specifically, each member point management system 2 stores a plurality of member information, and the member information respectively corresponds to a plurality of member consumers of the business organization 20 to which the member point management system 2 belongs. The corresponding business organization 20 manages the membership points owned by each member consumer, such as the accumulation, deduction and inquiry of membership points. For the convenience of description, the three business organizations 20 shown in FIG. 1 are respectively regarded as a first business organization 20A, a second business organization 20B and a third business organization 20C in the application of this embodiment.

The client 3 is a mobile electronic device (such as a mobile phone) belonging to a user 30. Furthermore, it is assumed that the user 30 is a customer of the banking institution 10 and is also one of the three clients shown in Figure 1. Member consumers of the business organization 20. It should be added that in the actual form of this embodiment, the feedback point processing system 1 is suitable for being applied to multiple clients belonging to multiple different users at the same time. However, in order to facilitate description and understanding, this embodiment The embodiment will only be described using the user terminal 3 shown in FIG. 1 .

In this embodiment, the feedback point processing system 1 is a server device, and the feedback point processing system 1 includes a device suitable for electrically connecting the member point management systems 2 and the user terminal 3 through the network. A processing unit 11, and a storage unit 12 electrically connected to the processing unit 11. The processing unit 11 is a central processor with data computing and processing functions. However, in other embodiments, the processing unit 11 can also be implemented as a combination of multiple central processors. On the other hand, the storage unit 12 is a data storage device for storing digital data, and may be, for example, a hard disk. However, in other embodiments, the storage unit 12 may also be implemented as a computer of different types. Read a recording medium, or a combination of multiple computer-readable recording media. It should be added that in different embodiments, the feedback point processing system 1 can also be implemented as a plurality of servo devices that are electrically connected to each other, and is not limited to this embodiment.

The storage unit 12 stores a customer information d1 corresponding to the user 30, and the customer information d1 includes a customer identification data and a pair of external member data corresponding to the customer identification data. The customer identification information includes, for example, an ID number corresponding to the user 30 and a communication number corresponding to the client 3 , where the communication number is, for example, used for the processing unit 11 to perform operations on the client 3 A unique number pushed by the application (such as a mobile phone number, but not limited to this). The external member information is used to record the business organizations that the user 30 is a member of, and includes, for example, a plurality of organization identification codes corresponding to the business organizations 20 and a plurality of member identification codes respectively corresponding to the organization identification codes. Each organization identification code may be, for example, a unified number of the business organization 20 to which the user 30 is a member, and the member identification code corresponding to each organization identification code may be, for example, used for the corresponding business organization 20 to identify the business organization 20 . The unique number of user 30’s membership identity. For example, since the user 30 is a member consumer belonging to the first business organization 20A, there will be an organization identification corresponding to the first business organization 20A in the external member information of the customer information d1 code (such as but not limited to the unified number of the first business organization 20A). Further, assuming that the first business organization 20A uses the consumer's mobile phone number to establish membership and identify the member consumer's membership identity, then in the external member information of the customer information d1, the organization of the first business organization 20A The member identification code corresponding to the identification code is, for example, the mobile phone number of the user 30 .

Referring to FIGS. 1 and 2 at the same time, how the feedback point processing system 1 of this embodiment implements a feedback point processing method is explained in detail below.

First, in step S1 , the processing unit 11 obtains a point data to be processed related to the user terminal 3 , where the point data to be processed represents a pending point issue to the user 30 . Process points issuance operations. More specifically, the points data to be processed includes, for example, an issuance object identification code and a pair of points amount that should be issued to the issuance object identification code, where the issuance object identification code indicates the identity of the user 30 The unique identification information (such as the ID number or mobile phone number of the user 30) can be used by the processing unit 11 to read the customer information d1 corresponding to the user 30 from the storage unit 12, Then, the communication number corresponding to the user terminal 3 is obtained. On the other hand, the amount of points that should be distributed represents the number of 30 feedback points that should be distributed to the user this time (for example: 600 points).

It is further added that in an application scenario of this embodiment, the processing unit 11 can, for example, perform screening processing on a feedback activity participation list related to the feedback qualification conditions, thereby generating the points data to be processed by itself. . Or, in another application scenario of this embodiment, the processing unit 11 may also generate the points data to be processed based on the remote or near-end operations of an employee working in the financial institution. It should be understood that the manner in which the processing unit 11 obtains the points data to be processed is not the technical focus of this patent specification, and is not limited to the above-mentioned examples.

After the processing unit 11 obtains the point data to be processed, the process proceeds to step S2.

In step S2, the processing unit 11 generates a point type confirmation request including a plurality of specific point types according to the point data to be processed, and transmits the point type confirmation request to the user terminal 3, so that the user After receiving the point type confirmation request, the terminal 3 displays a plurality of point type options respectively corresponding to the specific point types for the user 30 to refer to.

In more detail, the specific point types included in the point type confirmation request respectively correspond to the member point management systems 2 . Taking this embodiment as an example, the specific point types are a first point type, a second point type and a third point type respectively. The first point type refers to the membership points that the first business organization 20A will issue to its member consumers, and corresponds to the member point management system 2 managed by the first business organization 20A. On the other hand, the second point type refers to the membership points that the second business organization 20B will issue to its member consumers, and corresponds to the member point management system 2 managed by the second business organization 20B. . On the other hand, the third point type refers to the membership points that the third business organization 20C will issue to its member consumers, and corresponds to the member point management system managed by the third business organization 20C. 2.

In addition, in this embodiment, the processing unit 11 transmits the point type confirmation request to the client 3 in the form of application push, but it is not limited to this. To be more specific, the user terminal 3 is, for example, pre-installed with a client application issued by the banking institution 10, and when the user terminal 3 receives the point type confirmation request, the user terminal 3 uses Run the client application to display a point type confirmation interface presenting the point type options for the user 30's reference.

After the processing unit 11 sends the point type confirmation request to the client 3, the process proceeds to step S3.

In step S3, when the processing unit 11 receives a point type confirmation data from the user terminal 3 that corresponds to the point type confirmation request and indicates one of the specific point types, the processing unit 11 The specific point type indicated by the type confirmation data is used as a designated point type in this embodiment, and a member point accumulation request is generated based on the point type confirmation data, and the member point accumulation request is sent to the Wait for one of the target member point management systems corresponding to the specified point type in the member point management system 2, so that the target member point management system can execute a request related to the user 30 according to the member point accumulation request. Member points accumulation process.

More specifically, the point type confirmation data is obtained by the user terminal 3 according to a selection operation on one of the point type options when the user terminal 3 displays the point type options. In other words, the user 30 can select any point type option displayed on the user terminal 3 according to his own preference for the specific point type (for example, first click on one of the point type options). and then press the confirmation key), causing the client 3 to generate and transmit the point type confirmation data.

On the other hand, for example, assuming that the specific point type indicated by the type confirmation data is the second point type, it means that the user 30 selected the second point type on the terminal 3 The point type option corresponding to the type. In this case, the processing unit 11 will use the second point type as the designated point type, and manage the member points corresponding to the second point type. System 2 (that is, the member point management system 2 belonging to the second business organization 20B) serves as the target member point management system to transmit the point type confirmation request, and the member point accumulation request includes, for example, the The customer information d1 corresponds to the member identification code of the second business institution 20B and the amount of points that should be issued.

On the other hand, the target member point management system executes the member point accumulation process by, for example, determining the members to be allocated to the user 30 based on the amount of points that should be issued included in the member point accumulation request. points, and accordingly updates the member information corresponding to the user 30 in the member information stored by it. Moreover, after completing the execution of the member point accumulation program, the target member point management system will generate and transmit a point accumulation completion notification corresponding to the member point accumulation request to the processing unit 11, where The accumulation completion notification contains at least one accumulated point value.

After the processing unit 11 transmits the member point accumulation request to the target member point management system, the process proceeds to step S4.

In step S4, after the processing unit 11 receives the point accumulation completion notification from the target member point management system and corresponds to the member point accumulation request, the processing unit 11 generates a point accumulation completion notification based on the point accumulation completion notification. A point accumulation result including the current accumulated point value, and the point accumulation result is sent to the user 3 for the user 3 to output the point accumulation result to the user 30 for reference. In this embodiment, the processing unit 11 transmits the point accumulation result to the client 3 in the form of application push, but it is not limited to this.

After the processing unit 11 transmits the point accumulation result to the client 3, the feedback point processing method of this embodiment ends.

By implementing the feedback point processing method, the feedback point processing system 1 of this embodiment allows the user 30 to select the type of feedback points to be obtained according to his or her own preferences.

The above is an illustration of the first embodiment of the feedback point processing system 1 of the present invention.

Referring to FIG. 3 , the present invention also provides a second embodiment of the feedback point processing system 1 , and the differences between the second embodiment and the first embodiment will be described below.

In the second embodiment, the storage unit 12 also stores a point processing record data d2 corresponding to the client 3 and the customer information d1 and including one or more point processing records. Among them, for each point processing record included in the point processing record data d2, the point processing record represents a completed historical point issuance operation, and indicates that the historical point issuance operation was used as The specific point type of the designated point type (that is, the specific point type selected by the user 30 in the historical point issuance operation).

Further, in the feedback point processing method of the second embodiment, what is different from the first embodiment is that in step S2, the processing unit 11 also generates the point type confirmation request to the user end 3 before generating it. First determine whether the number of point processing records (point processing records) in the point processing record data d2 is greater than or equal to a predetermined threshold (for example, ten transactions, but not limited to this). And, if the judgment result is yes, the processing unit 11 will use the specific point type indicated the most times by the point processing records among the specific point types as a recommended specific point type, and then Generate and send the point type confirmation request including the recommended specific point type to the user terminal 3, so that after receiving the point type confirmation request, the user terminal 3 will send the recommended specific point type corresponding to The point type option is displayed as a recommended point type option that has a different appearance from other point type options for reference by the user 30 .

For example, assume that the number of point processing records in the point processing record data d2 is twenty, and fifteen of the point processing records indicate the second point type (indicating the second point (several types are the specific point types indicated most times by the point processing records), in this case, the processing unit 11 will use the second point type as the second point type in step S2 of the second embodiment. The specific point type is recommended to generate and send the point type confirmation request to the user terminal 3. In this way, after the user terminal 3 receives the point type confirmation request, it will send the second point type confirmation request. The corresponding point type option is displayed as the recommended point type option. In this way, the feedback point processing system 1 of this embodiment not only allows the user 30 to select the type of feedback points to be obtained according to his or her own preferences, but also actively selects the type of feedback points that the user 30 has obtained in the past. Select a record to make point type recommendations.

In addition, it should be supplemented that in step S2 of the second embodiment, if the processing unit 11 determines that the number of point processing records(s) in the point processing record data d2 has not reached the predetermined threshold, Then the processing unit 11 may, for example, not specifically select a specific point type to recommend. Alternatively, the processing unit 11 may also select the specific credit card based on the type of credit card held by the user 30 , the type of credit card used most frequently by the user 30 , or the feedback activities currently held by the banking institution 10 . One of the point types is selected as the recommended specific point type. However, this part is not the technical focus of this patent specification, so its details will not be described in excessive detail here.

The above is an illustration of the second embodiment of the feedback point processing system 1 of the present invention.

It should be understood that steps S1 to S4 in this embodiment and the flow chart in FIG. 2 are only used to illustrate one possible implementation of the feedback point processing method of the present invention. It should be understood that even if steps S1 to S4 are merged, split, or the sequence adjusted, if the process after the merger, split, or sequence adjustment achieves substantially the same effect in substantially the same way as compared with this embodiment, It still belongs to the implementable aspect of the feedback point processing method of the present invention. Therefore, steps S1 to S4 of this embodiment and the flow chart in FIG. 2 are not used to limit the implementable scope of the present invention.

To sum up, by implementing the feedback point processing method, the feedback point processing system 1 allows the user 30 to select the type of feedback points to be obtained according to his or her own preferences, so the purpose can indeed be achieved. purpose of invention.

However, the above are only examples of the present invention, and should not be used to limit the scope of the present invention. All simple equivalent changes and modifications made based on the patent scope of the present invention and the content of the patent specification are still within the scope of the present invention. Within the scope covered by the patent of this invention.

1: Feedback point processing system 11: Processing unit 12:Storage unit d1:Customer information d2: Point processing record data 2: Member points management system 3:User end 10:Banking institutions 20:Business organization 20A: First business organization 20B: Second business organization 20C:Third business organization 30:User S1~S4: steps

Other features and effects of the present invention will be clearly presented in the embodiments with reference to the drawings, in which: Figure 1 is a schematic block diagram schematically showing a first embodiment of the feedback point processing system of the present invention, as well as multiple member point management systems and a user terminal suitable for application in the first embodiment; Figure 2 is a flow chart for illustrating how the first embodiment implements a feedback point processing method; and 3 is a schematic block diagram illustrating a second embodiment of the feedback point processing system of the present invention, as well as multiple member point management systems and a client suitable for application in the second embodiment.

1: Feedback point processing system

11: Processing unit

12:Storage unit

d1:Customer information

d2: Point processing record data

2: Member points management system

3:User end

10:Banking institutions

20:Business organization

20A: First business organization

20B: Second business organization

20C:Third business organization

30:User

Claims (8)

A feedback point processing system suitable for use with multiple member point management systems belonging to multiple different business organizations, and a client belonging to one user. The feedback point processing system includes: A processing unit suitable for electrically connecting the membership points management system and the client; and a storage unit electrically connected to the processing unit; Among them, this processing unit is used for: Obtain a pending point data related to the client, and send a point type confirmation request including a plurality of specific point types to the client based on the pending point data, so that the client displays multiple respective responses. Point type options that should wait for specific point types, wherein the specific point types respectively correspond to the member point management system; and After receiving a point type confirmation data from the client corresponding to the point type confirmation request and indicating one of the specified point types of the specific point types, a point type confirmation data is generated based on the point type confirmation data. Member point accumulation request, and transmit the member point accumulation request to one of the target member point management systems corresponding to the designated point type in the member point management system for the purpose of management of the target member point. The system executes a membership point accumulation procedure related to the user according to the membership point accumulation request. The feedback point processing system as described in claim 1, wherein the processing unit is also used to use one of the specific point types as a recommended specific point type, so that the user end uses the recommended specific point type The point type option corresponding to the type is displayed as a recommended point type option. The feedback point processing system as described in request item 2, wherein: The storage unit stores a pair of point processing record data for the client and includes one or more point processing records, and each point processing record indicates one of the specific point types; and The processing unit is also used to determine whether the number of point processing records(s) is greater than or equal to a predetermined threshold, and if the judgment result is yes, the specific point will be indicated by the point processing records the most times. Several types serve as specific point types for this recommendation. The feedback point processing system as described in claim 1, wherein the processing unit is also configured to receive a point accumulation completion notification from the target member point management system and corresponding to the member point accumulation request, A point accumulation result is generated according to the point accumulation completion notification, and the point accumulation result is transmitted to the client for the user to output the point accumulation result. A feedback point processing method is implemented by a feedback point processing system. The feedback point processing system is suitable for use with multiple member point management systems belonging to multiple different business organizations, and one belonging to one user. The user end of the user; the feedback point processing methods include: (A) The feedback point processing system obtains a pending point data related to the client, and sends a point type confirmation request containing a plurality of specific point types to the client based on the pending point data, causing the client to display a plurality of point type options corresponding to the specific point types respectively, wherein the specific point types respectively correspond to the member point management system; and (B) After the feedback point processing system receives a point type confirmation data from the client corresponding to the point type confirmation request and indicating one of the designated point types of the specific point types, A member point accumulation request is generated based on the point type confirmation data, and the member point accumulation request is sent to one of the target member point management systems corresponding to the specified point type among the member point management systems. , for the target member point management system to execute a member point accumulation process related to the user according to the member point accumulation request. The feedback point processing method as described in claim 5, wherein in step (A), the feedback point processing system also uses one of the specific point types as a recommended specific point type, so that the The user terminal displays the point type option corresponding to the recommended specific point type as a recommended point type option. For the feedback point processing method described in request item 6, the feedback point processing system stores a pair of point processing record data for the user and includes one or more point processing records, and each point processing record indicates One of the specific point types; wherein, in step (A), the feedback point processing system also determines whether the number of point processing records(s) is greater than or equal to a predetermined threshold, and in the judgment result If yes, the specific point type indicated the most times by the point processing records will be used as the recommended specific point type. The feedback point processing method as described in request item 5 also includes after step (B): (C) the feedback point processing system receives a message from the target member point management system corresponding to the member point. After receiving the point accumulation completion notification of the point accumulation request, a point accumulation result is generated according to the point accumulation completion notification, and the point accumulation result is transmitted to the client for the user to output the point accumulation result.