TW202119212A - Electronic device and method for restoring system - Google Patents

Electronic device and method for restoring system Download PDF

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TW202119212A
TW202119212A TW108140350A TW108140350A TW202119212A TW 202119212 A TW202119212 A TW 202119212A TW 108140350 A TW108140350 A TW 108140350A TW 108140350 A TW108140350 A TW 108140350A TW 202119212 A TW202119212 A TW 202119212A
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electronic device
external device
processor
firmware
repair
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TW108140350A
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Chinese (zh)
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廖偉傑
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宏碁股份有限公司
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Abstract

An electronic device for restoring system is provided. The electronic device has an input port, a storage device and a processor. The storage device stores a device identification firmware. The processor connects to the input port and the storage device. The processor loads the device identification firmware and identifies a type of an external device according to the device identification firmware. The processor loads a system restoring file from a specified path of the external device according to the type of the external device. The processor performs the system restoring file to restore the system.

Description

用以修復系統的電子裝置及方法Electronic device and method for repairing system

本發明是有關於一種復原技術,且特別是有關於一種用以修復系統的電子裝置及方法。The present invention relates to a restoration technology, and more particularly to an electronic device and method for repairing a system.

基本輸入輸出系統(Basic Input Output System,下稱BIOS)是用以執行硬體初始化,並提供作業系統及程式運行時所需的韌體,可謂電腦運行中不可或缺的角色。一旦BIOS出現問題,作業系統亦無法順利開啟,導致使用者無法正常作業。The Basic Input Output System (Basic Input Output System, hereinafter referred to as BIOS) is used to perform hardware initialization and provide the firmware required for the operating system and programs to run. It can be described as an indispensable role in computer operation. Once there is a problem with the BIOS, the operating system cannot be opened smoothly, causing users to be unable to operate normally.

一般而言,常見的BIOS修復方法例如為,採用另一修復檔對BIOS本身進行修復。維修人員必須先將修復檔儲存在插件隨身碟(Dongle)中,並將插件隨身碟插入電腦的輸入埠,以使處理器讀取並執行插件隨身碟中的修復檔。然而,由於管理面的需求,修復檔多半不提供給使用者保管。此外,插件隨身碟也並非每個使用者都具備的硬體配件。在這樣的條件之下,如何能夠提供使用者更簡單的方式對BIOS進行修復為本領域技術人員所致力的課題。Generally speaking, a common BIOS repair method is, for example, using another repair file to repair the BIOS itself. The maintenance personnel must first save the repair file in the plug-in flash drive (dongle), and insert the plug-in flash drive into the input port of the computer so that the processor can read and execute the repair file in the plug-in flash drive. However, due to management requirements, most repair files are not provided to users for safekeeping. In addition, plug-in flash drives are not hardware accessories that every user has. Under such conditions, how to provide users with a simpler way to repair the BIOS is a subject for those skilled in the art.

本發明提供一種用以修復系統的電子裝置及方法,以在系統發生毀損時,提供使用者一個方便簡單的方式對系統進行初步的修復。The present invention provides an electronic device and method for repairing a system, so as to provide users with a convenient and simple way to perform preliminary repairs on the system when the system is damaged.

本發明的一實施例中,此電子裝置用以修復系統,並具有輸入埠、儲存裝置以及處理器。儲存裝置儲存裝置辨識韌體。處理器連接輸入埠及儲存裝置。特別是,處理器會載入裝置辨識韌體,並依據裝置辨識韌體辨識外接裝置的類型。處理器還依據外接裝置的類型,讀取外接裝置中指定路徑中的系統修復檔案,處理器運行系統修復檔案,以修復系統。In an embodiment of the present invention, the electronic device is used to repair the system, and has an input port, a storage device, and a processor. The storage device recognizes the firmware of the storage device. The processor is connected to the input port and the storage device. In particular, the processor loads the device identification firmware, and identifies the type of external device according to the device identification firmware. The processor also reads the system repair file in the specified path in the external device according to the type of the external device, and the processor runs the system repair file to repair the system.

本發明的一實施例中,用以修復系統的方法,適用於電子裝置,並具有下列步驟:載入裝置辨識韌體,並依據裝置辨識韌體辨識外接裝置的類型;依據外接裝置的類型,讀取外接裝置的指定路徑中的系統修復檔案;以及運行系統修復檔案,以修復電子裝置中的系統。In an embodiment of the present invention, the method for repairing a system is applicable to an electronic device and has the following steps: load device identification firmware, and identify the type of external device according to the device identification firmware; according to the type of external device, Read the system repair file in the specified path of the external device; and run the system repair file to repair the system in the electronic device.

基於上述,在用以修復系統的電子裝置及方法中,電子裝置能夠辨識外接裝置,因而使得使用者能夠通過自身所擁有熟悉的外接裝置儲存系統修復檔案,且電子裝置能夠藉由系統修復檔案回復電子裝置中的系統。因此,使用者不再必須前往維修站進行檢修,而可以先進行簡單的操作,而讓電子裝置透過外接裝置自動運行初步且簡單的修復。Based on the above, in the electronic device and method for repairing the system, the electronic device can recognize the external device, so that the user can store the system repair file through the familiar external device that he owns, and the electronic device can be restored by the system repair file The system in the electronic device. Therefore, the user no longer has to go to the repair station for inspection and repair, but can perform simple operations first, and let the electronic device automatically run the preliminary and simple repair through the external device.

為了在系統毀損時,讓使用者能夠自行初步地對系統進行修復,本發明提出了一種電子裝置及用以修復系統的方法。須先說明的是,在下述的實施例中,被修復的系統例如為基本輸入輸出系統(Basic Input Output System,下稱BIOS),然本發明並不以此為限。In order to allow users to initially repair the system when the system is damaged, the present invention provides an electronic device and a method for repairing the system. It should be noted that in the following embodiments, the repaired system is, for example, a basic input output system (Basic Input Output System, hereinafter referred to as BIOS), but the present invention is not limited to this.

請參照圖1,圖1繪示本發明一實施例電子裝置的硬體結構示意圖。在此實施例中,電子裝置100具有外接埠110、儲存裝置120以及處理器130。Please refer to FIG. 1. FIG. 1 is a schematic diagram of the hardware structure of an electronic device according to an embodiment of the present invention. In this embodiment, the electronic device 100 has an external port 110, a storage device 120, and a processor 130.

外接埠110是用以和外接裝置進行連接。舉例來說,外接埠110例如為支援通用序列匯流排(Universal series bus,USB)介面、Lightning介面或其他任意能夠使外接裝置(例如,手機、平板電腦、硬碟、記憶卡及插件隨身碟等具備數據儲存能力的裝置)直接或透過特定傳輸接頭而與電子裝置100連接的連接介面,都可被應用於本發明之中。The external port 110 is used to connect with external devices. For example, the external port 110 supports a universal serial bus (USB) interface, a Lightning interface, or any other external devices (such as mobile phones, tablets, hard drives, memory cards, plug-in flash drives, etc.). A connection interface that connects a device with data storage capability to the electronic device 100 directly or through a specific transmission connector can be applied to the present invention.

儲存裝置120是用以儲存各類型的資訊,特別是,儲存裝置120儲存了裝置辨識韌體。裝置辨識韌體是用以辨識各類型的裝置,舉例來說,裝置辨識韌體可以但不限於android辨識層或iOS辨識層,也就是說,當裝置辨識韌體被載入並運行時,其可以辨識android或iOS的系統碼,進而判斷外接裝置的作業系統為何,並與外接裝置建立溝通橋樑。The storage device 120 is used to store various types of information. In particular, the storage device 120 stores device identification firmware. The device identification firmware is used to identify various types of devices. For example, the device identification firmware can be but not limited to the android identification layer or the iOS identification layer, that is, when the device identification firmware is loaded and running, its It can identify the Android or iOS system code, and then determine the operating system of the external device, and establish a communication bridge with the external device.

在本實施例中,儲存裝置120可以是任何型態的固定或可移動隨機存取記憶體(Random Access Memory,RAM)、唯讀記憶體(Read-Only Memory,ROM)、快閃記憶體(flash memory)、硬碟(Hard Disk Drive,HDD)、固態硬碟(Solid State Drive,SSD)或類似元件或上述元件的組合,且本發明不限於此。In this embodiment, the storage device 120 can be any type of fixed or removable random access memory (Random Access Memory, RAM), read-only memory (Read-Only Memory, ROM), flash memory ( flash memory), hard disk (Hard Disk Drive, HDD), solid state drive (Solid State Drive, SSD) or similar components or a combination of the above components, and the present invention is not limited thereto.

處理器130連接外接埠110以及儲存裝置120,用以執行電子裝置100所需的各類型運算。在本實施例中,處理器130例如為,中央處理單元(Central Processing Unit,CPU),或是其他可程式化之一般用途或特殊用途的微處理器(Microprocessor)、數位信號處理器(Digital Signal Processor,DSP)、可程式化控制器、特殊應用積體電路(Application Specific Integrated Circuit,ASIC)或其他類似元件或上述元件的組合,本揭露不限於此。The processor 130 is connected to the external port 110 and the storage device 120 to perform various types of operations required by the electronic device 100. In this embodiment, the processor 130 is, for example, a central processing unit (Central Processing Unit, CPU), or other programmable general-purpose or special-purpose microprocessor (Microprocessor), digital signal processor (Digital Signal Processor) Processor, DSP), programmable controller, Application Specific Integrated Circuit (ASIC) or other similar components or a combination of the above components, the disclosure is not limited thereto.

在本發明的一實施例中,電子裝置100例如可以為手機、筆記型電腦、桌上型電腦、平板電腦或其他相似且具備連接埠110、儲存裝置120及處理器130的任意裝置。In an embodiment of the present invention, the electronic device 100 may be, for example, a mobile phone, a notebook computer, a desktop computer, a tablet computer, or any other similar devices equipped with a port 110, a storage device 120, and a processor 130.

圖2繪示本發明一實施例用以修復系統的方法的流程示意圖。在此實施例中,用以修復系統的方法至少適用於圖1實施例所繪示的電子裝置100,然本發明不限於此。下述將同時採用圖1所繪示的電子裝置100以及圖2的流程示意圖來說明電子裝置100執行用以修復系統的方法的流程。FIG. 2 is a schematic flowchart of a method for repairing a system according to an embodiment of the present invention. In this embodiment, the method for repairing the system is at least applicable to the electronic device 100 shown in the embodiment of FIG. 1, but the present invention is not limited to this. The following will use both the electronic device 100 shown in FIG. 1 and the schematic flowchart of FIG. 2 to illustrate the flow of the method for repairing the system performed by the electronic device 100.

在電子裝置100(例如,BIOS系統)出現不能開機等異常情形時,由操作人員將外接裝置連接至外接埠110。須說明的是,在本發明的一實施例中,外接裝置為操作人員經常性持有的裝置,例如,手機、平板電腦等。換句話說,操作人員可以通過其手邊常見的裝置協助修復系統,無須再透過插件隨身碟進行修復。When the electronic device 100 (for example, the BIOS system) fails to boot or other abnormal situations, the operator connects the external device to the external port 110. It should be noted that, in an embodiment of the present invention, the external device is a device frequently held by an operator, such as a mobile phone, a tablet computer, and the like. In other words, the operator can use the common device at hand to help repair the system, no need to use the plug-in flash drive to repair it.

在步驟S210,由處理器130載入儲存裝置120中的裝置辨識韌體,並依據裝置辨識韌體辨識外接裝置的類型。在本發明的一實施例中,處理器130會在偵測到儲存裝置120連接輸入埠110時,自動載入儲存裝置120中的裝置辨識韌體。在本發明的另一實施例中,操作人員須先輸入修復的觸發指令(例如但不限於,同時按下Fn鍵和ESC鍵),處理器130在接收到觸發指令時,才會載入儲存裝置120中的裝置辨識韌體。又或者是,在本發明的又一實施例中,操作人員須先輸入啟用修復的指令,接著,處理器130偵測到儲存裝置120連接輸入埠110時,載入儲存裝置120中的裝置辨識韌體。又或者是,在本發明的再一實施例中,處理器130不論系統是否存在缺陷,皆會載入裝置辨識韌體。舉例來說,在一個電子裝置運行的週期中具有多個階段,包括安全階段(Security,SEC)、初始化階段(Pre-EFI Initialization,PEFI)、驅動程式執行環境階段(Driver Execution Environment,DXE)、裝置選擇階段(Boot Device Select,BDS)、暫態系統載入階段(Transient System Load,TSL)、運作階段(Run Time,RT)以及其他階段(After Life,AL)。而裝置辨識韌體例如會在驅動程式執行環境階段中被載入運行,然本發明不限於此。藉由載入的裝置辨識韌體,處理器130可以對外接裝置進行辨識,以確認外接裝置所屬的類型(例如但不限於,以軟韌體版本做為外接裝置的分類)。In step S210, the processor 130 loads the device identification firmware in the storage device 120, and identifies the type of the external device according to the device identification firmware. In an embodiment of the present invention, the processor 130 automatically loads the device identification firmware in the storage device 120 when it detects that the storage device 120 is connected to the input port 110. In another embodiment of the present invention, the operator must first input a repair trigger command (for example, but not limited to, pressing the Fn key and the ESC key at the same time), and the processor 130 will load the storage when receiving the trigger command. The device in the device 120 recognizes the firmware. Or, in another embodiment of the present invention, the operator must first input the command to enable repair, and then, when the processor 130 detects that the storage device 120 is connected to the input port 110, it loads the device identification in the storage device 120 firmware. Or, in another embodiment of the present invention, the processor 130 will load the device identification firmware regardless of whether the system is defective or not. For example, there are multiple phases in the cycle of an electronic device operation, including the security phase (Security, SEC), the initialization phase (Pre-EFI Initialization, PEFI), the driver execution environment phase (Driver Execution Environment, DXE), Device selection phase (Boot Device Select, BDS), transient system load phase (Transient System Load, TSL), operation phase (Run Time, RT) and other phases (After Life, AL). The device identification firmware will be loaded and run during the driver execution environment stage, but the invention is not limited to this. By identifying the firmware of the loaded device, the processor 130 can identify the external device to confirm the type of the external device (for example, but not limited to, the software and firmware version is used as the classification of the external device).

在步驟S220,由處理器130依據外接裝置的類型讀取外接裝置中指定路徑中的系統修復檔案。具體而言,由於不同類型的外接裝置設計並不相同,因此,針對不同類型的外接裝置,其存放系統修復檔案的位置並不相同。在本發明的一實施例中,開發人員會預先在儲存裝置120中對每一種類型的外接裝置設定對應系統修復檔案的路徑。又或者是,在本發明的又一實施例中,在裝置辨識韌體中具有一溝通指令,在裝置辨識韌體被載入運行時,處理器130能夠通過溝通指令而向外接裝置要求系統修復檔案的存放位置,然本發明並不限於此。In step S220, the processor 130 reads the system repair file in the specified path in the external device according to the type of the external device. Specifically, because different types of external devices have different designs, the locations where the system repair files are stored are different for different types of external devices. In an embodiment of the present invention, the developer will set a path corresponding to the system repair file for each type of external device in the storage device 120 in advance. Or, in another embodiment of the present invention, there is a communication command in the device recognition firmware. When the device recognition firmware is loaded and running, the processor 130 can request system repair from the external device through the communication command. The storage location of the file, however, the present invention is not limited to this.

在本發明的一實施例中,iOS版本13的裝置對應的預設的路徑例如但不限於//iPhone/download/restoreNB.bin,而android版本10的裝置對應的預設路徑例如但不限於//system/document/restoreNB.bin,藉此,處理器130會依據不同類型的外接裝置存取指定路徑,以獲取裝置辨識韌體。In an embodiment of the present invention, the preset path corresponding to the iOS version 13 device is such as but not limited to //iPhone/download/restoreNB.bin, and the preset path corresponding to the android version 10 device is such as but not limited to / /system/document/restoreNB.bin, whereby the processor 130 accesses the specified path according to different types of external devices to obtain the device identification firmware.

在本發明的另一實施例中,為了降低操作人員在進行系統復原時的複雜度,在進行系統復原時,操作人員須先在應用程式商店下載指定的支援應用程式(例如,電子裝置100的原出廠公司提供的支援應用程式),操作人員透過支援應用程式的指引,能從支援應用程式連接至伺服器,以下載系統修復檔案。透過支援應用程式下載,系統修復檔案會被存在指定路徑中。例如,iOS的指定路徑為//iphone/application/SupportApp/download/restoreNB.bin。In another embodiment of the present invention, in order to reduce the complexity of the operator during system recovery, when performing system recovery, the operator must first download the designated support application from the application store (for example, the electronic device 100 The support application provided by the original manufacturer), the operator can connect to the server from the support application through the guidance of the support application to download the system repair file. By supporting application downloads, the system repair file will be stored in the specified path. For example, the specified path for iOS is //iphone/application/SupportApp/download/restoreNB.bin.

在本發明的一實施例中,在電子裝置100的外殼上還具備識別條碼,此識別條碼相對應於電子裝置100的型號及伺服器的網址。具體而言,在進行系統修復時,由於每個裝置對應的系統版本、設定都不一樣,其對應的系統修復檔案亦不同。因此,在外接裝置掃描識別條碼時,會通過其中伺服器的網址而被導引至相應電子裝置100的型號系統修復檔案下載頁面,或者是,自動將電子裝置100的型號填入指定欄位,待操作人員按下確認後由外接裝置下載系統修復檔案至指定路徑中。藉此,即使是不諳電子產品的操作人員,也可以透過支援應用程式的協助,簡單的對識別條碼進行掃描、確認下載系統修復檔案、將外接裝置連到電子裝置100中,即可自動修復電子裝置100中的系統,簡化了操作的複雜度。In an embodiment of the present invention, an identification barcode is also provided on the housing of the electronic device 100, and the identification barcode corresponds to the model of the electronic device 100 and the web address of the server. Specifically, when the system is repaired, since the system version and settings corresponding to each device are different, the corresponding system repair files are also different. Therefore, when the external device scans the identification bar code, it will be directed to the model system repair file download page of the corresponding electronic device 100 through the URL of the server therein, or automatically fill in the model number of the electronic device 100 in the designated field. After the operator presses the confirmation button, the external device will download the system repair file to the specified path. In this way, even operators who are not familiar with electronic products can simply scan the identification barcode, confirm the download of the system repair file, and connect the external device to the electronic device 100 through the assistance of the support application to automatically repair it. The system in the electronic device 100 simplifies the complexity of operation.

在處理器130通過指定路徑載入系統修復檔案之後,在步驟S230,由處理器130運行系統修復檔案,以修復系統。After the processor 130 loads the system repair file through the designated path, in step S230, the processor 130 runs the system repair file to repair the system.

綜上所述,本發明所提供用以修復系統的電子裝置及方法中,電子裝置能夠辨識外接裝置,因而使得使用者能夠通過自身所擁有熟悉的外接裝置儲存系統修復檔案,且電子裝置能夠藉由系統修復檔案回復電子裝置中的系統。因此,使用者不再必須前往維修站進行檢修,而可以先進行簡單的操作,而讓電子裝置透過外接裝置自動運行初步且簡單的修復。In summary, in the electronic device and method for repairing the system provided by the present invention, the electronic device can recognize the external device, so that the user can store the system repair file through the familiar external device he owns, and the electronic device can borrow Restore the system in the electronic device from the system repair file. Therefore, the user no longer has to go to the repair station for inspection and repair, but can perform simple operations first, and let the electronic device automatically run the preliminary and simple repair through the external device.

特別是,操作人員也可以透過支援應用程式的協助,簡單的對識別條碼進行掃描、確認下載系統修復檔案、將外接裝置連到電子裝置100中,即可自動修復電子裝置100中的系統,簡化了操作的複雜度,進而讓操作人員以更簡單的方式對系統進行修復。In particular, the operator can simply scan the identification bar code, confirm the download of the system repair file, and connect the external device to the electronic device 100 through the assistance of the support application to automatically repair the system in the electronic device 100, simplifying The complexity of the operation is improved, so that the operator can repair the system in a simpler way.

雖然本發明已以實施例揭露如上,然其並非用以限定本發明,任何所屬技術領域中具有通常知識者,在不脫離本發明的精神和範圍內,當可作些許的更動與潤飾,故本發明的保護範圍當視後附的申請專利範圍所界定者為準。Although the present invention has been disclosed in the above embodiments, it is not intended to limit the present invention. Anyone with ordinary knowledge in the relevant technical field can make some changes and modifications without departing from the spirit and scope of the present invention. The protection scope of the present invention shall be subject to those defined by the attached patent application scope.

100:電子裝置 110:連接埠 120:儲存裝置 130:處理器 S210~S230:步驟100: electronic device 110: Port 120: storage device 130: processor S210~S230: steps

圖1繪示本發明一實施例電子裝置的硬體結構示意圖。 圖2繪示本發明一實施例用以修復系統的方法的流程示意圖。FIG. 1 is a schematic diagram of the hardware structure of an electronic device according to an embodiment of the invention. FIG. 2 is a schematic flowchart of a method for repairing a system according to an embodiment of the present invention.

S210~S230:步驟S210~S230: steps

Claims (11)

一種電子裝置,用以修復一系統,包括: 一輸入埠; 一儲存裝置,儲存一裝置辨識韌體;以及 一處理器,連接該輸入埠及該儲存裝置,其中, 該處理器載入該裝置辨識韌體,並依據該裝置辨識韌體辨識一外接裝置的類型, 該處理器還依據該外接裝置的類型,讀取該外接裝置的一指定路徑中的一系統修復檔案, 該處理器運行該系統修復檔案,以修復該系統。An electronic device for repairing a system, including: An input port; A storage device, storing a device identification firmware; and A processor connected to the input port and the storage device, wherein, The processor loads the device identification firmware, and identifies the type of an external device according to the device identification firmware, The processor also reads a system repair file in a specified path of the external device according to the type of the external device, The processor runs the system repair file to repair the system. 如申請專利範圍第1項所述的電子裝置,其中, 該處理器響應偵測到該外接裝置連接該輸入埠時,載入該裝置辨識韌體。The electronic device as described in item 1 of the scope of patent application, wherein: In response to detecting that the external device is connected to the input port, the processor loads the device identification firmware. 如申請專利範圍第1項所述的電子裝置,其中, 該處理器響應接收到一觸發指令,載入該裝置辨識韌體。The electronic device as described in item 1 of the scope of patent application, wherein: In response to receiving a trigger command, the processor loads the device identification firmware. 如申請專利範圍第1項所述的電子裝置,還包括: 該外接裝置,儲存該系統修復檔案。The electronic device described in item 1 of the scope of patent application also includes: The external device stores the system repair file. 如申請專利範圍第4項所述的電子裝置,其中, 該外接裝置連接至一伺服器,並於該伺服器中下載並儲存該系統修復檔案。The electronic device as described in item 4 of the scope of patent application, wherein: The external device is connected to a server, and the system repair file is downloaded and stored in the server. 如申請專利範圍第1項所述的電子裝置,其中,該電子裝置的一外殼包括一識別條碼,且該識別條碼被該外接裝置掃描後,該外接裝置連接至該伺服器。For the electronic device described in claim 1, wherein a housing of the electronic device includes an identification barcode, and after the identification barcode is scanned by the external device, the external device is connected to the server. 一種用以修復系統的方法,適用於一電子裝置,包括: 載入一裝置辨識韌體,並依據該裝置辨識韌體辨識一外接裝置的類型; 依據該外接裝置的類型,讀取該外接裝置的一指定路徑中的一系統修復檔案;以及 運行該系統修復檔案,以修復該電子裝置中的一系統。A method for repairing a system, suitable for an electronic device, includes: Load a device identification firmware, and identify the type of an external device according to the device identification firmware; Reading a system repair file in a specified path of the external device according to the type of the external device; and Run the system repair file to repair a system in the electronic device. 如申請專利範圍第7項所述的方法,還包括: 響應偵測到該外接裝置連接至該電子裝置時,載入該裝置辨識韌體。The method described in item 7 of the scope of patent application also includes: In response to detecting that the external device is connected to the electronic device, load the device identification firmware. 如申請專利範圍第7項所述的方法,還包括: 響應接收到一觸發指令,載入該裝置辨識韌體。The method described in item 7 of the scope of patent application also includes: In response to receiving a trigger command, load the device identification firmware. 如申請專利範圍第7項所述的方法,還包括: 由該外接裝置連接至一伺服器,並於該伺服器中下載並儲存該系統修復檔案。The method described in item 7 of the scope of patent application also includes: The external device is connected to a server, and the system repair file is downloaded and stored in the server. 如申請專利範圍第7項所述的方法,其中,該電子裝置的一外殼包括一識別條碼,且該用以修復系統的方法還包括: 響應該識別條碼被該外接裝置掃描,該外接裝置連接至該伺服器。The method according to item 7 of the scope of patent application, wherein a housing of the electronic device includes an identification barcode, and the method for repairing the system further includes: In response to the identification bar code being scanned by the external device, the external device is connected to the server.
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