TW201946022A - Intelligent interaction system - Google Patents

Abstract

An intelligent interaction system, configured for user to apply through an operation interface of the terminal device, includes in information acquiring module, a data integrating module, a receiving module, and an information feedback module. The information acquiring module is connected with a communication platform to acquire a plurality of product information included in a plurality of account information. The data integrating module categorizes the product information to generate a plurality of product information content. The receiving module receives a signal content input by the user through the operation interface on the communication platform. The information feedback module searches the data integrating module to generate the target product information content. By integrating the information on the communication platform, an automatically replying function allows the user to efficiently search target information.

Description

Intelligent interactive system

The invention relates to an intelligent related field, in particular to an intelligent interactive system that integrates information of a communication social platform and uses an automatic reply function to provide users with a quick search for information.

Nowadays, with the rapid development of science and technology, the Internet has become an important medium for interpersonal relationships, and people can communicate through communication and communication platforms. Among them, the methods of chat and communication are becoming more and more diverse. Able to chat one-to-many. In recent years, it has even developed the ability to chat with chatbots.

A chatbot is a computer program that talks via dialogue or text. It is mainly used to simulate human conversations. Among them, chatbots can be used for customer service, information search, or entertainment conversations.

The chat robot will be equipped with a natural language processing system. The system will capture the entered keywords and then search the database for the most appropriate response content. The response content of the database is the content stored in advance.

For example: when multiple online merchants of a communication social platform use chatbots for customer service, the response content of the database is the information content set by each online business, and consumers can start chatting through the communication social platform Room windows, through chatbots to understand the relevant information of each online business. If users want to know information about each online business, they need to open multiple conversation windows on the communication social platform for chat conversations.

Therefore, the response content of the chat robot's database can only set the content created by a single setter, and cannot integrate the information of each setter (for example, an online merchant), thus affecting the efficiency and burden of system information processing.

In order to solve the above problems, the present invention provides an intelligent interactive system that can integrate all the information of the communication social platform and provide users with a quick search function with an automatic reply function; thereby improving the inability to integrate knowledge and reducing the efficiency of information processing Problem.

An embodiment of the present invention provides an intelligent interactive system, which is set up on a server. A user uses an intelligent interactive system through an operation interface of a terminal device. The intelligent interactive system includes: an information acquisition module whose signals are connected to A communication social platform, the communication social platform has a plurality of account information, and an information retrieval module retrieves a plurality of product information of the account information; a data integration module, which is coupled to the information retrieval module, and the data integration module is classified and integrated The product information to generate a plurality of product information content; a receiving module that receives one of the information content input by the user on the communication social platform through an operation interface; and a message feedback module that is coupled to the receiving module and data integration Module, message feedback module searches for data integration modules based on information content to generate the product information content that matches the information content.

Based on the above, the present invention uses the information acquisition module to capture and collect each product information of each account information of the communication social platform, and integrates each product information through the data integration module to generate corresponding product information content. When inputting the information content, the message feedback module can automatically respond to the corresponding product information content; thereby, the present invention can integrate all the information of the communication social platform and provide an automatic response function to provide users with rapid information search to improve the knowledge Integrate all the information of the communication social platform and reduce the efficiency of information processing.

In order to facilitate the description of the central idea of the present invention in the above-mentioned summary of content, specific embodiments are described below. Various objects in the embodiments are depicted in proportions, sizes, deformations, or displacements suitable for illustration, rather than in proportion to actual elements, which will be described together.

Please refer to FIG. 1 to FIG. 4. The present invention provides an intelligent interactive system 100, which is set up on a server 1. A user can use the intelligent interactive system 100 through an operation interface 3 of a terminal device 2. Among them, the server 1 is a cloud server, and the terminal device 2 can be a smart mobile device or a non-mobile device. When the terminal device 2 is a personal computer, the operation interface 3 is a computer screen, a mouse and a keyboard; when the terminal device 2 When it is a smart mobile device, the operation interface 3 is a touch screen.

Furthermore, the intelligent interactive system 100 is connected to a communication community platform 4 through the Internet. Among them, the communication community platform 4 can be a Facebook, Line, or other communication community platform 4, and users need to communicate through the Internet. After registering as a member, the Internet to Communication Community Platform 4 can use the Communication Community Platform 4.

The intelligent interactive system 100 of the present invention includes:

An information retrieval module 10 is connected to the communication community platform 4 through an Internet signal. The information retrieval module 10 can be connected to one or more communication community platforms 4 at the same time. Furthermore, the communication community platform 4 has a plurality of account information 5, each account information 5 has a plurality of product information 6, and the information retrieval module 10 is used to retrieve each product information 6 of each account information 5. Further explanation: the communication community platform 4 Provide multiple user registration, each user will have corresponding account information 5, each user can create their own product information 6 in the corresponding account information 5, where product information 6 has a name, location, communication method, etc. Relevant information, for example: when the restaurant operator registers a member on the communication community platform 4 and generates corresponding account information 5, the restaurant operator can set up product information such as menus or store information 6 in the account information 5.

A data integration module 20 is coupled to the information acquisition module 10. The data integration module 20 is configured to classify and integrate the product information 6 to generate corresponding product information content 21. The data integration module 20 has an analysis unit 22, and the analysis unit 22 analyzes and determines a product keyword based on each product information 6 captured by the information extraction module 10, further explaining that each product information 6 will have a product name or introduction The analysis unit 22 can analyze and determine the product keywords according to the name or introduction of each product message 6. For example, the product message 6 is an ABC American restaurant located at OO Road, XX, Taiwan. The analysis unit 22 judges and analyzes this product message 6 Product keywords are Taiwan, XX City, OO Road, American and Restaurant.

The data integration module 20 further has a classification unit 23. The classification unit 23 has a plurality of classification items. The classification unit 23 correspondingly classifies and stores the classification items according to the product keywords. Each classification item can be clothing, catering, and daily necessities. , Courses, beauty, etc., the present invention is not limited to this. Among them, each classification item can be further provided with a classification item, for example, the classification item is a restaurant, and this classification item can further include American, Japanese, Korean, etc. Classified items.

Further explanation: The analysis unit 22 of the data integration module 20 transmits the product keywords determined by the analysis to the classification unit 23, and the classification unit 23 classifies and stores the corresponding product information 6 to each classification item according to the product keywords, for example: product Message 6 is an ABC American restaurant located on OO Road, XX City, Taiwan. The product keywords of this Product Message 6 are Taiwan, XX City, OO Road, American and restaurants. Classification unit 23 will store and store this Product Information 6 in XX City, OO In the classification project of Lu's restaurant, this product message 6 is classified into the American classification project.

The data integration module 20 further has a response unit 24, and the response unit 24 generates the corresponding product information content 21 according to the product keywords, and the response unit 24 generates a product hyperlink corresponding to the product information content 21. , And the product hyperlink can be connected to the website page of the product message 6 via the Internet. Further explanation: The analysis unit 22 of the data integration module 20 transmits the product keywords determined by the analysis to the response unit 24, and the response unit 24 can be configured to generate the product information content 21 corresponding to the product message 6; for example, the product message 6 is located at ABC American Restaurant on OO Road, XX City, Taiwan, and Product Information Content 21 is ABC American Restaurant on OO Road, XX City, and this Product Information Content 21 has a product hyperlink that provides users to click through the operation interface 3 of the terminal device 2, product The hyperlink is used to connect to the web site page of product information 6.

A receiving module 30 is used to receive a user inputting an information content 31 through the operation interface 3 of the terminal device 2 on the communication community platform 4. Further explanation: The user opens the dialog window of the communication community platform 4 through the operation interface 3 of the terminal device 2, and enters the information content 31 to be understood through the operation interface 3 in the dialog window, and the receiving module 30 will receive the information requested by the user. Entered information content 31.

A message feedback module 40, which is coupled to the receiving module 30 and the data integration module 20. The message feedback module 40 has a keyword filtering unit 41, a feedback unit 42, a feedback display unit 43, and a keyword filtering unit 41. According to the information content 31 analysis, a content keyword is generated, and the feedback unit 42 searches the data integration module 20 or the generated product information content 21 according to the content keyword to generate the product information content 21 corresponding to the information content 31. The feedback display unit 43 transmits and displays the product information content 21 generated in accordance with the information content 31 in a dialog window of the communication community platform 4.

Further explanation: The user enters the information content 31 in the dialog window of the communication community platform 4. The information content 31 entered by the user may be a question asked or an answer to the product information content 21 that has been generated; so the keyword filtering unit 41 Analyze and generate corresponding content keywords according to the information content 31 received by the receiving module 30, and the feedback unit 42 will search the content keyword integration module 20 or the product information content 21 that has been generated To generate the product information content 21 that matches the information content 31.

Please refer to FIGS. 2 to 4. For example, the content 31 entered by the user is “Help me find OO food”, the content keywords analyzed by the keyword filtering unit 41 are OO and food, and the feedback unit 42 is based on The content keyword searches the data integration module 20 or the product information content 21 that has been generated. Since there is no product information content 21 that has been generated, the feedback unit 42 will search the data integration module 20 to find the classification unit 23 Corresponds to the classification items of OO road and food, and the response unit 24 transmits the corresponding product information content 21 to the feedback unit 42, and the feedback unit 42 transmits all product information content 21 that matches the OO food to the feedback display unit 43. The feedback display unit 43 displays the product information content 21 of the OO food on the operation interface 3 of the terminal device 2. Therefore, the dialogue window of the communication community platform 4 will display products that conform to the OO food A, B, C, and D. Information content 21.

Then, the user obtains the required B product information content 21 from the displayed product information content 21, and then can input the "B" information content 31 through the operation interface 3, and the content analyzed by the keyword filtering unit 41 The keyword is B, and the feedback unit 42 searches for the corresponding content of B in the generated product information content 21 according to the content keywords. Therefore, the feedback unit 42 searches the data integration module 20 for the product with the corresponding message content B The information content 21 and the corresponding product hyperlink are displayed in the dialog window, and the user can click the product information content 21 directly on the operation interface 3, and the product hyperlink 6 is connected to the product information 6 page through the Internet through the product hyperlink. Bit related jobs.

Furthermore, the message feedback module 40 has a positioning unit 44 and the positioning unit 44 has a GPS positioning signal. The positioning unit 44 obtains the GPS positioning signal through the GPS positioning system of the terminal device 2. The message feedback module 40 searches the data integration module 20 according to the information content 31 and the GPS positioning signal to generate the corresponding product information content 21. Example: When the user ’s location and the GPS positioning signal generated are ZZ, YY Road, OO City; at this time, the user enters the information of “cuisine” in the dialog window of the communication community platform 4 through the operation interface 3 of the terminal device 2 At content 31, the content keywords analyzed by the keyword filtering unit 41 are gourmet, and the feedback unit 42 searches the data integration module 20 based on the content keywords and GPS positioning signals to classify the nearby food corresponding to the GPS positioning signals. It is filtered out, and the corresponding product information content 21 is generated by the response unit 24. The feedback display unit 43 displays the product information content 21 of the OO food on the operation interface 3 of the terminal device 2 to provide the user with a choice.

In summary, the present invention can achieve the following effects:

1. The intelligent interactive system 100 of the present invention can retrieve and collect each product information 6 of each account information 5 of the communication community platform 4 through the information acquisition module 10, and integrate each product information 6 through the data integration module 20. Generate corresponding product information content 21, so when the user enters the information content 31, the message feedback module 40 can automatically respond to the corresponding product information content 21; thereby, to effectively integrate all the information of the communication community platform 4, and Through the message feedback module 40 in an automatic reply manner, the effect of quickly providing the information required by the user is achieved.

2. The intelligent interactive system 100 of the present invention integrates the information of the communication community platform 4 to simplify the user's trouble of searching for information and achieve the effect of obtaining information quickly and effectively.

The above-mentioned embodiments are only used to illustrate the present invention, and are not intended to limit the scope of the present invention. Various modifications or changes which do not violate the spirit of the present invention belong to the scope of the present invention.

1‧‧‧Server

22‧‧‧analysis unit

2‧‧‧ terminal device

23‧‧‧ taxon

3‧‧‧ operation interface

24‧‧‧ Response unit

4‧‧‧Community Social Platform

30‧‧‧Receiving module

5‧‧‧Account Information

31‧‧‧Information content

6‧‧‧ Product Information

40‧‧‧Message feedback module

100‧‧‧ Intelligent Interactive System

41‧‧‧Keyword Filter Unit

10‧‧‧Information Retrieval Module

42‧‧‧Feedback Unit

20‧‧‧Data Integration Module

43‧‧‧Feedback display unit

21‧‧‧Product Information Content

44‧‧‧ positioning unit

FIG. 1 is a schematic diagram of a connecting block of the present invention. Figure 2 is a block diagram of the system of the present invention. FIG. 3 is a schematic diagram (1) of the embodiment of the present invention, which shows that the message feedback module generates the product information content corresponding to the information content. FIG. 4 is a schematic diagram (2) of the embodiment of the present invention, showing a page linked to the content of product information.

Claims (10)

An intelligent interactive system is set up on a server. A user uses the intelligent interactive system through an operation interface of a terminal device. The intelligent interactive system includes: an information acquisition module whose signals are connected to a communication community platform. The communication social platform has multiple account information, and the information extraction module retrieves multiple product information of the account information; a data integration module, which is coupled to the information extraction module, and the data integration module classifies and integrates the information Product information to generate multiple product information content; a receiving module that receives a user inputting an information content on the communication social platform through the operation interface; and a message feedback module that is coupled to the receiving module and the A data integration module, the message feedback module searches the data integration module according to the information content to generate the product information content that matches the information content. The intelligent interactive system according to claim 1, wherein the data integration module has an analysis unit that analyzes the product information to determine a product keyword, and the data integration module corresponds to the product keyword Generate said product information content. The intelligent interactive system according to claim 2, wherein the data integration module has a response unit, and the response unit generates the corresponding product information content according to the product keyword. The intelligent interactive system according to claim 2, wherein the data integration module has a classification unit having a plurality of classification items, and the classification unit is correspondingly classified according to the product keyword and stored in the classification item. The intelligent interactive system according to claim 1, wherein the message feedback module has a keyword filtering unit, the keyword filtering unit generates a content keyword based on the information content analysis, and the message feedback module is based on the content key Word search the data integration module to generate the corresponding product information content. The intelligent interactive system according to claim 1, wherein the message feedback module searches the generated product information content according to the information content to generate a new product information content. The intelligent interactive system according to claim 6, wherein the message feedback module has a keyword filtering unit, the keyword filtering unit generates a content keyword based on the information content analysis, and the message feedback module is based on the content key Word search the generated product information content to generate new product information content. The intelligent interactive system according to any one of claims 1 to 7, wherein the product information content corresponds to a product hyperlink, and the product hyperlink is connected to a website page of the product information via the Internet. The intelligent interactive system according to any one of claims 1 to 7, wherein the message feedback module has a feedback display unit, and the feedback display unit transmits and displays the product information content generated in accordance with the information content in The communication community platform. The intelligent interactive system according to claim 1, wherein the message feedback module has a positioning unit, the positioning unit has a GPS positioning signal, and the message feedback module searches for the data integration based on the information content and the GPS positioning signal Module to generate the content of the product information as described.