CN107992523B

CN107992523B - Function option searching method of mobile application and terminal equipment

Info

Publication number: CN107992523B
Application number: CN201711084970.4A
Authority: CN
Inventors: 李荣发; 朱逸嘉; 苏虹伟
Original assignee: Ping An Life Insurance Company of China Ltd
Current assignee: Ping An Life Insurance Company of China Ltd
Priority date: 2017-11-07
Filing date: 2017-11-07
Publication date: 2020-07-03
Anticipated expiration: 2037-11-07
Also published as: CN107992523A

Abstract

The invention provides a function option searching method and terminal equipment for mobile application, which are suitable for the technical field of voice, and the method comprises the following steps: when a voice search event is triggered, receiving a first voice signal sent by a user; analyzing the first voice signal to acquire text information corresponding to the first voice signal; performing word segmentation processing on the text information to obtain a plurality of segmented words, and outputting each segmented word as a keyword; determining a function option corresponding to each keyword in the text information according to a pre-established corresponding relation between the function options and the keywords; and displaying each determined functional option in the search result list so that the user can locate and activate the functional option in the search result list. The invention realizes fuzzy matching of the function options, so that the user can quickly select the required function options from a small number of function options displayed in the search result list, and the search efficiency of the function options is improved.

Description

Function option searching method of mobile application and terminal equipment

Technical Field

The invention belongs to the technical field of voice, and particularly relates to a function option searching method for mobile application and terminal equipment.

Background

With the continuous progress of information technology, in the process of guiding the insurance of people with potential insurance needs by insurance businessmen, in order to improve the working efficiency of the insurance businessmen, the insurance businessman exhibition tool is widely used.

The insurance businessman exhibition tool is an APP installed on the mobile terminal. The insurance businessman can realize various operation functions related to the insurance business on the APP, such as client information management, insurance policy making, policy inquiry, achievement management, consultation response and the like. However, because the insurance businessman exhibition tool has a plurality of functions, each time the insurance businessman wants to use a specific function option, such as a customer information query option, the insurance businessman can only enter a multi-level menu option and then click and search one by one. Because insurance businessmen usually use insurance businessman exhibition tools only in the process of running business outdoors, and when APP is used outdoors, the problem of inconvenient operation is caused by repeatedly executing clicking operation for many times, the operation efficiency is low, and therefore the function option searching efficiency of mobile application is reduced, and the query speed of client information is reduced.

Disclosure of Invention

In view of this, embodiments of the present invention provide a method for searching for a function option of a mobile application and a terminal device, so as to solve the problem that in the prior art, the efficiency of searching for a function option is low, thereby reducing the query speed of client information.

A first aspect of an embodiment of the present invention provides a method for searching for a function option of a mobile application, including:

when a voice search event is triggered, receiving a first voice signal sent by a user;

analyzing the first voice signal to acquire text information corresponding to the first voice signal;

performing word segmentation processing on the text information to obtain a plurality of words, and outputting each word as a keyword;

determining the function options corresponding to each keyword in the text information according to a pre-established corresponding relationship between the function options and the keywords, wherein each keyword in the corresponding relationship table is used for describing the use of the function options in the mobile application;

and displaying each determined function option in a search result list so that the user can locate and activate the function option in the search result list.

A second aspect of the embodiments of the present invention provides a terminal device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, where the processor implements the following steps when executing the computer program:

A third aspect of embodiments of the present invention provides a computer-readable storage medium storing a computer program which, when executed by a processor, implements the steps of:

In the embodiment of the invention, the voice signal sent by the user is analyzed to obtain each participle in the text information corresponding to the voice information, the function option matched with each participle is determined in the pre-established corresponding relation table, and the matched function option is displayed in the search result list, so that the user can quickly select the required function option from a small number of function options displayed in the search result list, the search efficiency of the function option is improved, and the query speed of the client information is further improved; the user can realize fuzzy matching of the function options only by triggering the voice search event and sending the voice signal without entering the multi-level menu options and clicking one by one for searching, so the function option searching method provided by the embodiment of the invention also reduces the operation complexity of the user and improves the operation efficiency.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the embodiments or the prior art descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive exercise.

Fig. 1 is a flowchart of an implementation of a method for searching a function option of a mobile application according to an embodiment of the present invention;

fig. 2 is a flowchart illustrating a specific implementation of the function option searching method S105 for a mobile application according to an embodiment of the present invention;

fig. 3 is a flowchart of an implementation of a method for searching a function option of a mobile application according to another embodiment of the present invention;

fig. 4 is a flowchart illustrating an implementation of a method for searching for a function option of a mobile application according to another embodiment of the present invention;

fig. 5 is a flowchart illustrating an implementation of a method for searching for a function option of a mobile application according to another embodiment of the present invention;

fig. 6 is a block diagram of a function option searching apparatus for a mobile application according to an embodiment of the present invention;

fig. 7 is a block diagram illustrating a function item searching apparatus of a mobile application according to another embodiment of the present invention;

fig. 8 is a block diagram illustrating a function item searching apparatus of a mobile application according to another embodiment of the present invention;

fig. 9 is a block diagram illustrating a function item searching apparatus for a mobile application according to still another embodiment of the present invention;

fig. 10 is a schematic diagram of a terminal device according to an embodiment of the present invention.

Detailed Description

In the following description, for purposes of explanation and not limitation, specific details are set forth, such as particular system structures, techniques, etc. in order to provide a thorough understanding of the embodiments of the invention. It will be apparent, however, to one skilled in the art that the present invention may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present invention with unnecessary detail.

In order to explain the technical means of the present invention, the following description will be given by way of specific examples.

Fig. 1 shows an implementation process of a function option search method for a mobile application provided in an embodiment of the present invention, where an execution subject of the process is an insurance businessman exhibition tool running on a mobile terminal. As shown in fig. 1, the method flow includes steps S101 to S105, and the specific implementation principle of each step is as follows:

s101: when a voice search event is triggered, a first voice signal emitted by a user is received.

An application home page of the insurance businessman exhibition tool shows voice search options, and when a selection instruction based on the voice search options sent by a user is detected, a voice search event is triggered; or, when a preset touch gesture is detected or the mobile terminal is detected to be inclined by a preset angle, triggering a voice search event. At the moment, the insurance businessman exhibition tool sends out prompt information to prompt the user to send out a voice signal related to the function option required to be searched by the user. The prompt information includes, but is not limited to, text prompt, voice prompt, and the like.

And sending out a voice signal according to the prompt message, and receiving the voice signal sent by the user at the moment. The voice signal includes, but is not limited to, the purpose, abbreviation or full name of the function option that the user needs to search.

For example, if the user wants to search for a function option named "policy query," the spoken voice signal may be "query customer's policy information," "policy query," or "policy," etc.

S102: and analyzing the first voice signal to obtain text information corresponding to the first voice signal.

S103: and performing word segmentation processing on the text information to obtain a plurality of words, and outputting each word as a keyword.

Analyzing and processing the received voice signal through a preset voice-text conversion algorithm so as to convert the received voice signal into text information; in the analysis process of the voice signal, determining a word segmentation algorithm matched with the voice type according to the language type of the voice signal obtained through recognition, and performing word segmentation processing on the detected text information through the preset word segmentation algorithm so as to obtain a plurality of word segments corresponding to the text information. The word segmentation algorithm comprises Chinese word segmentation algorithms such as a word segmentation algorithm based on character string matching, a word segmentation algorithm based on a statistical principle and the like, English word segmentation algorithms such as Porter Stemming, Lovins Stemmer, Lancaster Stemming and the like, and word segmentation algorithms of other languages.

S104: and determining the function options corresponding to each keyword in the text information according to a pre-established corresponding relationship between the function options and the keywords, wherein each keyword in the corresponding relationship table is used for describing the use of the function options in the mobile application.

In the embodiment of the invention, a corresponding relation table is stored in the local application data associated with the insurance salesman exhibition tool. The corresponding relation table comprises a plurality of data records, and each data record is used for storing a function option provided by the insurance salesman exhibition tool, a storage path of the function option in the insurance salesman exhibition tool and a purpose description keyword corresponding to the function option.

For example, if a function option is "performance management" and the main purposes of the function option are to query performance and to enter personal performance, a keyword for describing the purpose may be set as "performance". In this case, in the correspondence table, a keyword corresponding to the function option "performance management" is preset as "performance".

And according to the word segmentation obtained in the step S103, sequentially matching each word segmentation with each keyword in the corresponding relationship table. Specifically, for each participle, determining data records in which the same keyword as the participle exists respectively, and reading the stored function options and storage paths of the function options in the insurance businessman exhibition tool in each determined data record.

S105: and displaying each determined function option in a search result list so that the user can locate and activate the function option in the search result list.

And displaying the determined functional options in a search result list displayed in the application home page at the current moment. When a plurality of function options are displayed in the search result list, a user can determine one function option in the search result list according to the actual requirement of the user, and the function option is activated by clicking the function option icon. When each function option is clicked and selected, the insurance salesman exhibition tool directly jumps to the actual storage path of the function option according to the actual storage path of the function option in the insurance salesman exhibition tool, and displays an operation interface matched with the function option, so that a user can directly use the function purpose provided by the function option selected in the search result list.

As an embodiment of the present invention, fig. 2 shows a specific implementation flow of the function option searching method S105 for a mobile application provided in the embodiment of the present invention, which is detailed as follows:

s1051: and acquiring the historical activation times of each determined function option.

And when a selection instruction based on any functional option in the insurance salesman exhibition tool is detected, adding one to the historical activation times of the functional option, and storing the updated historical activation times of the functional option.

After determining each function option related to the voice signal in the correspondence table of S104, for each function option, reading the pre-stored historical activation times of the function option.

S1052: and according to the sequence of the historical activation times, sequentially displaying each determined function option in a search result list.

And sequencing the determined function options according to the high-low sequence of the historical activation times. And according to the sequencing result, sequentially displaying each function option in the search result list so that the function option with higher historical activation times is displayed above the function option with lower historical activation times.

In the embodiment of the invention, the function options with higher historical activation times are function options with higher use frequency of the user, and the user usually browses from the top of the list when looking up the search result list, so the function options with higher use frequency have higher probability of being the function options which the user needs to search at the current moment, and the search results of the function options are displayed based on the high-low sequence of the historical activation times, so that the user can quickly position the function options which the user needs to use from the search result list in shorter time, and the search efficiency of the function options is improved.

As another embodiment of the present invention, as shown in fig. 3, after S105, the method further includes:

s106: and when detecting that the customer information query option is activated in the search result list, sending prompt information, wherein the prompt information is used for prompting the user to send a second voice signal related to the surname of the customer to be queried.

The embodiment of the invention is suitable for the scene that the search result list contains the customer information query option. The customer information inquiry option is a function option for inquiring personal information of the policy customer, for example, a telephone number, an address, a customer account number, a customer avatar, a customer number, a policy number, and the like for inquiring the policy customer. And if the customer information query option in the search result list is detected to be clicked and selected, determining that the customer information query option is activated, and sending prompt information to prompt a user currently using the insurance businessman exhibition tool to send a voice signal related to the surname of the customer to be queried and receive the voice signal sent by the user.

For example, when detecting that the customer information inquiry option is activated, a prompt tone of 'please speak the last name of the customer' is sent out, and at this time, if the user needs to inquire the personal information of 'Lisan', the voice signal 'Lisan' can be replied.

S107: and identifying the second voice signal sent by the user to acquire a first pinyin element corresponding to the second voice signal.

And through a preset voice signal conversion algorithm, recognizing and converting the voice signals related to the surnames of the clients to be inquired so as to generate text information represented by pinyin elements. For example, the speech signal "chen" is converted into its corresponding pinyin element "chen".

S108: and screening out each surname matched with the first pinyin element from a preset common surname information base.

The common surnames are the most common surnames in China and can be obtained in advance from the cloud server. For each surname therein, a pinyin element corresponding to the surname is generated. Each surname in the common surnames and the corresponding pinyin element set form a common surname information base.

According to the pinyin elements obtained in the step S107, the surnames corresponding to the pinyin elements are matched in the common surname information base.

S109: and generating a client information query request carrying the surnames, and sending the client information query request to a background database so as to enable the background database to search and return the client names based on the surnames and the client information corresponding to the client names.

And determining each matched surname as a client information query condition input by the user to generate a client information query request carrying each surname. And sending the client information query request to a background database remotely connected with the client information query option. The background database stores personal information of each client, and searches each client name of the surname and any surname in the client information query request in each client name stored in the background database. For example, if the surnames carried by the client information query request are "old" and "Chen", the background database will screen out the client names with the surnames of "old" and the client names with the surnames of "Chen".

And reading the client information corresponding to each client name from the background database according to the screened client names, and returning the client names and the client information to the insurance businessman exhibition tool. The insurance businessman exhibition tool displays each client name on a display interface so that a user can select and view client information corresponding to one client name which the user needs to view in the current display interface.

In the embodiment of the invention, when the customer information query option is activated, the customer information query request is sent by acquiring the voice signal which is sent by the user and related to the surnames of the customer to be queried and determining each surname of the pinyin element in the surname information base according to the pinyin element corresponding to the voice signal, so that the condition that errors occur in voice conversion characters when the customer information is queried based on a voice technology is avoided. For example, if the voice signal actually uttered by the user is "old" and the text obtained by voice conversion is "heavy", it may cause an error in the client information obtained based on the voice query. Because the client information stored in the background database is Chinese characters, the client name associated with the voice signal is inquired according to each common family name corresponding to the pinyin element, the conversion and identification of polyphone are realized, the matching accuracy of the client name is improved, and the inquiry efficiency of the client information is further improved.

As another embodiment of the present invention, as shown in fig. 4, after S109, the method further includes:

s110: and judging whether the number of the client names returned by the background database is less than a preset threshold value.

And when the insurance salesman exhibition tool receives each client name returned by the background database, judging whether the total number of the client names is smaller than a preset threshold value. If yes, go to step S111; otherwise, step S112 is performed.

S111: and displaying each client name so as to display the client information corresponding to the client name selected by the user when a client name selection instruction sent by the user is detected.

If the total number of the customer names is smaller than the preset threshold value, the number of the customer information related to the voice signal sent by the user is small, and therefore, the customer name search result is directly generated on the display interface so as to list each customer name returned by the background database in the customer name search result.

When a client name selecting instruction sent by a user in a client name searching result is detected, client information which is returned by a background database in advance and corresponds to the client name selected by the user is read, and a current display interface is jumped to a client information browsing window, so that the user can view the required client information in the client information browsing window.

S112: and extracting name information in each client name, and converting the name information into a second pinyin element.

If the total number of the customer names is greater than or equal to the preset threshold value, it indicates that the number of the customer information related to the voice signal sent by the user is large, and therefore, the name of the customer to be queried by the user needs to be further determined. Since the first name information and the last name information in the background database are stored in different attribute fields, the last name information and the first name information in the client name can be identified based on the received characters corresponding to the field identifications in the client name. At this time, name information of each client name returned by the background database is extracted, and the extracted name information is converted into pinyin elements through a preset algorithm.

For example, if the customer name returned by the background database is "old Ming", the extracted name information is "Xiaoming", and the pinyin element obtained by converting the name information is "xiaoming".

S113: prompting the user to send a third voice signal related to the name of the customer to be inquired, and analyzing a third phonetic element corresponding to the third voice signal when the third voice signal is received.

To further determine the name of the customer the user desires to query, the insurance attendant deployment tool issues a prompt to prompt the user to issue a voice signal relating to the name of the customer to be queried.

When a voice signal sent by a user is detected, the voice signal is converted into a pinyin element through the preset algorithm.

S114: and if the second pinyin element which is the same as the third pinyin element exists, displaying the client information corresponding to the client name according to the client name corresponding to the second pinyin element.

And comparing the third pinyin element corresponding to the voice signal sent by the user with the second pinyin elements corresponding to the client names returned by the background database one by one to determine the second pinyin elements which are the same as the third pinyin elements.

And reading the client information corresponding to the client name according to the determined client name corresponding to each second pinyin element, and displaying the client name and the client information on the current display interface in a thumbnail display mode.

In the embodiment of the invention, the number of the client names returned by the background database is detected, the client names are displayed when the number is less than the preset threshold value, and the corresponding client information is displayed when the client names are detected to be selected, so that a user can quickly position the client names corresponding to the client information required to be inquired in the client name search result. Because each client name returned by the background database is related to the surname of the client to be inquired, and the occurrence probability of homophonic surnames is high, the client information is directly displayed instead of the client name, so that the problem that the user is difficult to accurately view the required client information due to excessive display data is avoided. When the number of the client names is detected to be larger than a preset threshold value, the client names with the same pinyin elements are screened out from the client names returned by the background database according to the pinyin elements corresponding to the voice signals and the voice signals related to the names of the clients to be inquired, and the client names with higher matching degree can be further screened out from a large number of client names with same tone or same surname; the user can directly display the customer information displayed on the interface without selecting the customer name, so that the query efficiency of the customer information is improved.

As still another embodiment of the present invention, a manner of transmitting a voice signal between a plurality of customer accounts is further defined. As shown in fig. 5, after S109, the method further includes:

s115: and displaying the customer information corresponding to each customer name returned by the background database, wherein the customer information comprises a customer head portrait and a customer account number.

In the embodiment of the invention, after receiving each piece of client information returned by the background database, the client head portrait associated with each piece of client information is respectively generated in the display interface. Each customer avatar is used to point to a customer account number in its associated customer information. The customer account number represents a personal account number used by the customer to query personal policy information when logging into the insurance clerk exhibition tool.

S116: and if the fact that the plurality of customer avatars are selected is detected, creating a voice group chat group related to the plurality of customer accounts according to the customer account corresponding to each selected customer avatar.

And if the client information returned by the background database has a plurality of pieces, a plurality of client head portraits exist in the display interface. And if any number of customer avatars are detected to be selected in the display interface, respectively reading the customer account corresponding to each customer avatar selected by the user. At this time, a voice group chat group is newly established, and the members of the voice group chat group are the user who sends out the customer avatar selection instruction and the customer corresponding to each read customer account. And sending the group entry prompt to the read customer accounts to prompt the customer corresponding to each customer account, wherein the current moment can be communicated with each customer in the voice group chat group in a voice conversation mode.

S117: and acquiring a fourth voice signal sent by the user in the voice group chat group.

And when the voice conversation control in the voice group chat interface is detected to be selected, receiving a voice signal to be sent by a user. The method for identifying the voice signal to judge whether the voice signal meets the preset condition comprises the following steps: and converting the voice signal into text information, and reading a plurality of characters with the same preset numerical value in the text information to judge whether the characters are the same as preset template information or not.

S118: if the fourth voice signal is detected to meet the preset condition, the customer name is contained in the fourth voice signal, and the customer account corresponding to the customer name is determined.

And if a plurality of characters which are the same as the preset template information exist in the text information corresponding to the voice signal, determining that the voice signal meets the preset condition, and at the moment, extracting the name of the client contained in the voice signal. Specifically, in the text information corresponding to the voice signal, extracting the rest characters behind the characters; and matching each client name returned by the background database with the rest characters to determine the client names contained in the rest characters.

For example, the preset condition is that the first five characters in the text message are "i want to send", and at this time, if the voice signal is to satisfy the preset condition, the user needs to start with the preset period "i want to send", and send out the voice signal.

The preset conditions can be displayed on a voice group chat group display interface to prompt a user how to use a private chat sending function in the voice group chat group.

Preferably, after the voice signal is converted into the text information, the remaining characters after the plurality of characters can be converted into pinyin elements again, and then the pinyin elements are matched with the pinyin elements corresponding to the client names returned by the background database, so that the client name corresponding to each pinyin element obtained through matching is determined as the client name contained in the voice signal.

And determining the customer account corresponding to the customer name contained in the voice signal according to the corresponding relation between the customer name and the customer account returned by the background database.

S119: and sending the fourth voice signal to the determined customer account, and shielding the fourth voice signal for other customer accounts in the voice group chat group.

After a voice signal to be sent by a user is marked with a private chat mark, the voice signal is only sent to each determined customer account number, so that a customer corresponding to the customer account number receiving the voice signal can view a voice message carrying the private chat mark in a display interface of the customer corresponding to the customer account number receiving the voice signal. And the insurance salesman exhibition tool does not send the voice signal to other members in the voice group chat group so as to realize partial personnel shielding function based on the voice signal.

And if the voice signal is detected not to meet the preset condition, sending the voice signal to each customer account in the voice group chat group so as to realize the group sending function.

In the embodiment of the invention, when the situation that a user selects a plurality of client head portraits is detected, a voice group chat group is created, and the remote voice group chat function of the insurance salesman exhibition tool is expanded; when the voice signal sent by the user is detected to meet the preset condition, the voice signal is sent to the appointed client in the voice group chat group or outside the voice group chat group in a private mode, so that the user can realize the private chat function with the appointed client in the current voice group chat group without switching the group chat group or switching a display interface, therefore, the operation efficiency and the working efficiency of the user are improved, and the voice communication function of the insurance businessman exhibition tool is enriched.

It should be understood that, the sequence numbers of the steps in the foregoing embodiments do not imply an execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation to the implementation process of the embodiments of the present invention.

Corresponding to the function option searching method for a mobile application described in the foregoing embodiments, fig. 6 shows a structural block diagram of a function option searching device for a mobile application provided in an embodiment of the present invention, and for convenience of description, only the parts related to the embodiment of the present invention are shown.

Referring to fig. 6, the apparatus includes:

the receiving unit 61 is used for receiving a first voice signal sent by a user when a voice search event is triggered.

The parsing unit 62 is configured to parse the first voice signal to obtain text information corresponding to the first voice signal.

And a word segmentation unit 63, configured to perform word segmentation processing on the text information to obtain multiple words, and output each word as a keyword.

The first obtaining unit 64 is configured to determine, according to a pre-established correspondence between function options and keywords, the function option corresponding to each keyword in the text information, where each keyword in the correspondence table is used to describe a use of the function option in the mobile application.

The first presentation unit 65 is configured to present each determined function option in a search result list, so that the user locates and activates the function option in the search result list.

Optionally, the first display unit 65 includes:

and the obtaining subunit is used for obtaining the historical activation times of each determined function option.

And the display subunit is used for sequentially displaying each determined function option in a search result list according to the high-low sequence of the historical activation times.

Optionally, as shown in fig. 7, the function option searching apparatus of the mobile application further includes:

a first prompting unit 71, configured to issue a prompting message when detecting that the customer information query option is activated in the search result list, where the prompting message is used to prompt the user to issue a second voice signal related to the last name of the customer to be queried.

The identifying unit 72 is configured to identify the second voice signal sent by the user to obtain a first pinyin element corresponding to the second voice signal.

And the screening unit 73 is configured to screen out each surname matched with the first pinyin element in a preset surname information base.

And the generating unit 74 is configured to generate a client information query request carrying each surname, and send the client information query request to a background database, so that the background database searches for and returns the client name based on the surname and the client information corresponding to the client name.

Optionally, as shown in fig. 8, the function option searching apparatus of the mobile application further includes:

a second display unit 81, configured to display each client name if the number of the client names returned by the background database is less than a preset threshold, so as to display the client information corresponding to the client name selected by the user when a client name selection instruction sent by the user is detected.

The extracting unit 82 is configured to extract name information in each client name and convert the name information into a second pinyin element if the number of the client names returned by the background database is greater than a preset threshold.

And the second prompting unit 83 is configured to prompt the user to send a third voice signal related to the name of the client to be queried, so as to parse a third phonetic element corresponding to the third voice signal when the third voice signal is received.

A third displaying unit 84, configured to display the client information corresponding to the client name according to the client name corresponding to the second pinyin element if the second pinyin element that is the same as the third pinyin element exists.

Optionally, as shown in fig. 9, the function option searching apparatus of the mobile application further includes:

a fourth displaying unit 91, configured to display the customer information corresponding to each customer name returned by the background database, where the customer information includes a customer avatar and a customer account.

The creating unit 92 is configured to, if it is detected that the plurality of customer avatars are selected, create a voice group chat group related to the plurality of customer accounts according to the customer account corresponding to each selected customer avatar.

A second obtaining unit 93, configured to obtain a fourth voice signal sent by the user in the voice group chat group.

A determining unit 94, configured to determine, if it is detected that the fourth voice signal meets a preset condition, the customer name included in the fourth voice signal, and determine the customer account corresponding to the customer name.

A sending unit 95, configured to send the fourth voice signal to the determined customer account, and shield the fourth voice signal from other customer accounts in the voice group chat group.

Fig. 10 is a schematic diagram of a terminal device according to an embodiment of the present invention. As shown in fig. 10, the terminal device 10 of this embodiment includes: a processor 1000, a memory 1001 and a computer program 1002, such as a function option program for a mobile application, stored in said memory 1001 and executable on said processor 1000. The processor 1000, when executing the computer program 1002, implements the steps in the above-described embodiments of the method for selecting a function option for each mobile application, such as the steps 101 to 105 shown in fig. 1. Alternatively, the processor 1000, when executing the computer program 1002, implements the functions of the modules/units in the above-mentioned device embodiments, for example, the functions of the units 61 to 65 shown in fig. 6.

Illustratively, the computer program 1002 may be partitioned into one or more modules/units that are stored in the memory 1001 and executed by the processor 1000 to implement the present invention. The one or more modules/units may be a series of computer program instruction segments capable of performing specific functions, which are used to describe the execution process of the computer program 1002 in the terminal device 10.

The terminal device 10 may be a computing device such as a desktop computer, a notebook, a palm computer, and a cloud server. The terminal device may include, but is not limited to, a processor 1000, a memory 1001. Those skilled in the art will appreciate that fig. 10 is merely an example of a terminal device 10 and does not constitute a limitation of terminal device 10 and may include more or fewer components than shown, or some components may be combined, or different components, e.g., the terminal device may also include input-output devices, network access devices, buses, etc.

The Processor 1000 may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off-the-shelf Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic, discrete hardware components, etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.

The storage 1001 may be an internal storage unit of the terminal device 10, such as a hard disk or a memory of the terminal device 10. The memory 1001 may also be an external storage device of the terminal device 10, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like provided on the terminal device 10. Further, the memory 1001 may also include both an internal storage unit and an external storage device of the terminal device 10. The memory 1001 is used to store the computer program and other programs and data required by the terminal device. The memory 1001 may also be used to temporarily store data that has been output or is to be output.

It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-mentioned division of the functional units and modules is illustrated, and in practical applications, the above-mentioned function distribution may be performed by different functional units and modules according to needs, that is, the internal structure of the apparatus is divided into different functional units or modules to perform all or part of the above-mentioned functions. Each functional unit and module in the embodiments may be integrated in one processing unit, or each unit may exist alone physically, or two or more units are integrated in one unit, and the integrated unit may be implemented in a form of hardware, or in a form of software functional unit. In addition, specific names of the functional units and modules are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present application. The specific working processes of the units and modules in the system may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

In the above embodiments, the descriptions of the respective embodiments have respective emphasis, and reference may be made to the related descriptions of other embodiments for parts that are not described or illustrated in a certain embodiment.

Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.

In the embodiments provided in the present invention, it should be understood that the disclosed apparatus/terminal device and method may be implemented in other ways. For example, the above-described embodiments of the apparatus/terminal device are merely illustrative, and for example, the division of the modules or units is only one logical division, and there may be other divisions when actually implemented, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.

The integrated modules/units, if implemented in the form of software functional units and sold or used as separate products, may be stored in a computer readable storage medium. Based on such understanding, all or part of the flow of the method according to the embodiments of the present invention may also be implemented by a computer program, which may be stored in a computer-readable storage medium, and when the computer program is executed by a processor, the steps of the method embodiments may be implemented. . Wherein the computer program comprises computer program code, which may be in the form of source code, object code, an executable file or some intermediate form, etc. The computer-readable medium may include: any entity or device capable of carrying the computer program code, recording medium, usb disk, removable hard disk, magnetic disk, optical disk, computer Memory, Read-Only Memory (ROM), Random Access Memory (RAM), electrical carrier wave signals, telecommunications signals, software distribution medium, and the like. It should be noted that the computer readable medium may contain content that is subject to appropriate increase or decrease as required by legislation and patent practice in jurisdictions, for example, in some jurisdictions, computer readable media does not include electrical carrier signals and telecommunications signals as is required by legislation and patent practice.

The above-mentioned embodiments are only used for illustrating the technical solutions of the present invention, and not for limiting the same; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not substantially depart from the spirit and scope of the embodiments of the present invention, and are intended to be included within the scope of the present invention.

Claims

1. A method for searching functional options of a mobile application is characterized by comprising the following steps:

determining the function options corresponding to each keyword in the text information according to a pre-established corresponding relation table of the function options and the keywords, wherein each keyword in the corresponding relation table is used for describing the purpose of the function options in the mobile application;

displaying each determined function option in a search result list so that the user can locate and activate the function option in the search result list;

when detecting that a customer information query option is activated in the search result list, sending prompt information, wherein the prompt information is used for prompting the user to send a second voice signal related to the surname of the customer to be queried;

identifying the second voice signal sent by the user to obtain a first pinyin element corresponding to the second voice signal;

screening out each surname matched with the first pinyin element from a preset common surname information base;

and generating a client information query request carrying the surnames, and sending the client information query request to a background database so as to enable the background database to search and return the client names based on the surnames and the client information corresponding to the client names.

2. The method as claimed in claim 1, wherein said displaying each of the determined function options in a search result list comprises:

for each determined function option, acquiring the historical activation times of the function option;

and according to the sequence of the historical activation times, sequentially displaying each determined function option in a search result list.

3. The method of claim 1, further comprising:

if the number of the client names returned by the background database is less than a preset threshold value, displaying each client name so as to display the client information corresponding to the client name selected by the user when a client name selection instruction sent by the user is detected;

if the number of the client names returned by the background database is larger than a preset threshold value, extracting name information in each client name, and converting the name information into a second pinyin element;

prompting the user to send a third voice signal related to the name of the customer to be queried so as to analyze a third phonetic element corresponding to the third voice signal when the third voice signal is received;

and if the second pinyin element which is the same as the third pinyin element exists, displaying the client information corresponding to the client name according to the client name corresponding to the second pinyin element.

4. The method of claim 1, further comprising:

displaying the customer information corresponding to each customer name returned by the background database, wherein the customer information comprises a customer head portrait and a customer account;

if the fact that the plurality of customer avatars are selected is detected, a voice group chat group related to the plurality of customer accounts is created according to the customer account corresponding to each selected customer avatar;

acquiring a fourth voice signal sent by the user in the voice group chat group;

if the fourth voice signal is detected to meet a preset condition, the fourth voice signal contains the customer name, and the customer account corresponding to the customer name is determined;

and sending the fourth voice signal to the determined customer account, and shielding the fourth voice signal for other customer accounts in the voice group chat group.

5. A terminal device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, wherein the processor implements the following steps when executing the computer program:

6. The terminal device of claim 5, wherein the step of presenting each determined function option in a search result list specifically comprises:

7. A computer-readable storage medium, in which a computer program is stored which, when being executed by a processor, carries out the steps of the method according to any one of claims 1 to 4.