TW201721577A - Vehicle dispatching mechanism and task interaction confirmation system increasing efficiency of dispatching vehicles and integrating each of automatic dispatching terminal devices - Google Patents

Abstract

The present invention provides a vehicle dispatching mechanism and a task interaction confirmation system. The present invention combines modules such as message analysis, equipment verification, task processing, information exchange and error detection, so as to provide a diverse piece of terminal equipment with a proxy host connected to a dispatching system for vehicle inquiry and dispatching as well as matching a passenger with a driver. The terminal equipment can be (but not limited to) an interactive TV, a mobile phone app, a convenience store KIOSK, a car-calling website or other network-connected devices. The present invention further utilizes a proxy machine to simultaneously issue an address message request to both the passenger and the driver, and to exchange coordinates of both the passenger and the driver, such that the driver and the passenger can confirm with each other sooner , so as to reduce the probability that the driver picks up a wrong passenger or the passenger gets on a wrong vehicle, moreover, to avoid detouring or incapable of finding the car due to an unclear pickup location, thereby increasing an overall success rate for dispatching .

Description

Vehicle dispatch mechanism and task interaction confirmation system

The invention relates to vehicle dispatch management, in particular to a vehicle dispatching mechanism and task interaction confirmation system with intelligent agent technology and task interaction capability.

In the conventional general vehicle dispatching technology, the vehicle dispatching company usually employs multiple dispatching customer service personnel to answer the vehicle dispatching needs of users from various places, and it takes a lot of manpower, which is a cost for the vehicle dispatching company. In addition, this traditional method requires the user to inform the dispatching customer service staff of the location information by telephone. After the user's location information is known, the in-vehicle device suitable for the user is separately inquired, which is not only inefficient but also requires additional users. Telephone communication fee. The common mobile phone called the car app, the digital machine box called the car and other methods, the user can not effectively grasp the driver's movement after the car is called, the driver must also repeatedly confirm whether it is carried to the passenger after arriving at the passenger point.

From the above, it is known that the related art cannot properly solve the existing problems without causing additional problems. Therefore, there is a need for a novel method and associated architecture that properly addresses existing problems with fewer side effects or without side effects.

Another object of the present invention is to provide a vehicle dispatching method and relationship To improve the efficiency of dispatching vehicles and to achieve the integration of automatic dispatch terminal devices.

A vehicle dispatch method is provided in at least one preferred embodiment of the present invention. The method includes: receiving, by a terminal device, a dispatch request message from one of the users; analyzing, according to the dispatch request message, at least one dispatch parameter, wherein the at least one dispatch parameter includes location information of the user; and according to the at least one The dispatch parameter transmits an inquiry message to a satellite dispatch system to allow the satellite dispatch system to dispatch an in-vehicle device to the location of the user, wherein the inquiry message includes the at least one dispatch parameter.

While providing the above method, the present invention also correspondingly provides a vehicle dispatch system. The system may include: a message analysis integration module, configured to receive, by a terminal device, a dispatch request message from one of the users, and analyze at least one dispatch parameter according to the dispatch request message, wherein the at least one dispatch parameter includes the a location information of the user; and a task processing module for transmitting an inquiry message to a satellite dispatch system according to the at least one dispatch parameter to allow the satellite dispatch system to dispatch an in-vehicle device to the user's location, The inquiry message includes the at least one dispatch parameter.

One of the features of the present invention is that the method and related device of the present invention can properly solve the existing problems with less side effects or no side effects. In addition, the method and related device of the present invention propose a novel intelligent agent vehicle dispatching mechanism, which utilizes the intelligent agent technology to automatically determine the contracted fleet of the geographical area after the incoming device sends the dispatch instruction, and then enters the dispatch. The system asks for the car and sends the result back to the front-end equipment in a uniform standard format. If there is no vehicle, it will automatically expand the scope and ask other teams until it finds the waiting time for the vehicle or the passenger setting. . It can achieve more diversified presentation of taxi service, and gradually replace the traditional telephone incoming line with intelligent agents. Standard. In addition, the method and the related device of the present invention are not only confirmed by the passenger's place of calling, but when the driver confirms the arrival of the passenger, the driver transmits the vehicle type and the number of the driver to the passenger, and actively sends out the information. The feature asks if the passenger is willing to let the driver know the color, wearing, hair style and height of the clothes; at the same time, collect the GPS position of the driver and the passenger terminal equipment, and at intervals (such as 30 seconds) after obtaining the consent. Exchanges are made to facilitate the passengers to grasp the approximate arrival time of the driver and the driver to confirm the exact location of the passenger.

The detailed description of the preferred embodiments of the present invention is intended to be limited to the scope of the invention, and is not intended to limit the scope of the invention. The patent scope of this case.

In summary, this case is not only innovative in terms of space type, but also can enhance the above-mentioned multiple functions compared with the customary items. It should fully meet the statutory invention patent requirements of novelty and progressiveness, and apply for it according to law. This invention patent application, in order to invent invention, to the sense of virtue.

100‧‧‧Vehicle Dispatch Mechanism and Task Interaction Confirmation System

101‧‧‧Users

102‧‧‧ Terminal devices

103‧‧‧Smart Agent Machine

104‧‧‧Satellite Dispatch System

105‧‧‧Driver and vehicle mounted device

200‧‧‧Smart Agent Machine

201‧‧‧Information Analysis Integration Module

202‧‧‧External device verification module

203‧‧‧Task processing module

204‧‧‧Information Exchange Module

205‧‧‧Error Detection Module

301~309‧‧‧Step process

401~405‧‧‧Step process

1 is a schematic diagram of a vehicle dispatching mechanism and task interaction confirmation system according to an embodiment of the invention.

2 illustrates implementation details of the intelligent agent machine shown in FIG. 1 in an embodiment.

3 is a flow chart of a vehicle dispatching method in accordance with an embodiment of the present invention.

4 is a flow chart of a feature message exchange method according to an embodiment of the invention.

The technical features, contents, and advantages of the present invention, as well as the advantages thereof, can be understood by the reviewing committee, and the present invention will be described in detail with reference to the accompanying drawings. The subject matter is only for the purpose of illustration and description. It is not intended to be a true proportion and precise configuration after the implementation of the present invention. Therefore, the scope and configuration relationship of the attached drawings should not be interpreted or limited. First described.

1 is a schematic diagram of a vehicle dispatching mechanism and task interaction confirmation system according to an embodiment of the invention. The vehicle dispatching mechanism and task interaction confirmation system 100 includes a user 101, a terminal device 102, a smart agent machine 103, a satellite dispatch system 104, and a driver and vehicle device 105. The user 101 transmits through the terminal device 102. Interactive television, smart phone app, supermarket Kisok, fixed-point calling equipment, car-hosting website, smart phone or other device with internet connection, the car demand is uniformly transmitted to the satellite dispatch system 104 via the smart agent machine 103. The satellite dispatch system 104 then looks for the vehicle and transmits a dispatch message to inform the driver and the in-vehicle device 105. In the present invention, the intelligent agent machine 3 connects the systems as a core judgment processing unit for dispatching logic processing and execution, and each decision triggering, using intelligent agent technology such as multiplex parallel processing, active reflection tracking, and self-learning stability. Adaptation and so on.

The implementation details involved in the smart agent machine 103 shown in FIG. In the present embodiment, the intelligent embedded machine 200 can be an intelligent agent machine as an example of the terminal device 102 shown in FIG. The smart agent machine 200 can include a message analysis integration module 201, an external device verification module 202, a task processing module 203, an information exchange module 204, and an error detection module 205.

In an embodiment, the message analysis integration module 201 receives a device from a terminal device. One of the users dispatches a demand message; wherein the dispatch demand message indicates the vehicle dispatching demand of the user. For example, the dispatch demand message may include (but is not limited to) the location information of the user, the dispatch time, the size of the vehicle, and the like. And the task processing module 203 transmits an inquiry message to a satellite dispatching system according to the at least one dispatch parameter to allow the satellite dispatching system to dispatch an in-vehicle device to the user, wherein the inquiring message includes the at least A dispatch parameter.

In this embodiment, the message analysis integration module 201 is configured to interface with external terminal devices, and receive the requirements of the terminal device to the corresponding module in the smart agent machine 103 through a standardized input and output format (such as XML or JSON). And integrate the execution result into a format compatible with the terminal device and then transmit it back to the terminal device. The task processing module 203 is configured to analyze the location of the in-vehicle device required for the dispatching request when a dispatch request is received, and to perform a dispatching operation to a corresponding area of a satellite dispatching system, and continuously monitor the entire dispatching process to the vehicle. When the device moves to the user's location, if the in-vehicle device or the in-vehicle device is sent to the user's location to abandon the task, deviate the route, etc., the task processing module 203 will immediately go to the satellite dispatch system to search for the serviceable vehicle-mounted device to take over. .

In this embodiment, the at least one dispatch parameter includes a network address and a user identifier, and the error detection module 205 can be configured to determine whether the dispatch request message belongs to a malicious operation message, if the dispatch request message belongs to The malicious operation message adds the network address and/or the user identification code to a blacklist and disconnects the terminal device. For example, the error detection module 205 can determine whether the dispatch request message belongs to a malicious operation message by whether the terminal device repeatedly sends the same message in a short time.

In an embodiment, the error detection module 205 can be configured to determine whether the dispatch request message belongs to an error operation message, and if the dispatch request message belongs to the error operation message, Send an error message to the terminal device. For example, the error detection module 205 is configured to monitor the correctness of each step of the user when using the vehicle dispatching mechanism and the task interaction confirmation system 100. If a user abnormal operation is found, an error message is sent to the terminal. message.

In an embodiment, the external device verification module 202 can determine whether the blacklist of the terminal device includes the Mac address of the terminal device or the user identifier of the user, and if the blacklist includes the Mac address and/or Or the user identification code, the connection with the terminal device is interrupted. For example, the external device verification module 202 can receive the user identification code and password when the terminal device logs in from the network control circuit, and compare whether the user identification code is in the user identity list, and by pre-registration, two-factor authentication ( Two-factor Authentication and OTP dynamic password (One Time Password) and other technologies confirm the identity of the user of the terminal device. For another example, the external device verification module 202 can provide a network address when logging in to the terminal device, and compare the blacklist to confirm whether the terminal device is legally available to use the vehicle dispatching mechanism and the task interaction confirmation system 100. Terminal equipment for service.

In an embodiment, the task processing module 203 can receive an in-vehicle device receiving message from the satellite dispatching system, and transmit an in-vehicle feature confirmation message to the in-vehicle device by the information exchange module 204 according to the in-vehicle device receiving information. . Wherein, the in-vehicle device undertakes the message corresponding to the in-vehicle device, and indicates the intent of the in-vehicle device and the contact information of the in-vehicle device, so that the vehicle dispatching mechanism and the task interaction confirmation system 100 can subsequently contact the in-vehicle device. In addition, the information exchange module 204 can receive at least one in-vehicle feature message from the in-vehicle device, and transmit an in-vehicle device message to the terminal device according to the at least one in-vehicle feature message by the message analysis and integration module 201. The format of the in-vehicle device message is compatible with the terminal device, so that the terminal device cannot read the in-vehicle device message. For example, the end of the above End devices may include (but are not limited to): interactive TV, smart phone applications, multi-service devices (such as KIOSK devices) or fixed-point calling devices, car-sites and smart phones. The at least one in-vehicle feature message may include (but is not limited to): location information, a brand, a model, a license plate number, and a color of the in-vehicle device. In addition, the message analysis integration module 201 can receive the user feature message from the terminal device, and transmit the user feature message to the in-vehicle device by using the information exchange module, wherein the user feature message includes the use At least one characteristic parameter of the person. In addition, after receiving the user feature message from the terminal device, the message analysis integration module 201 can convert the user feature message into a format compatible with the vehicle device. For example, the information exchange module 204 can transmit a user feature confirmation message to the terminal device by using the message analysis integration module 201, and the format of the user feature confirmation message can be compatible with the terminal device, so that the user can select The at least one characteristic parameter is responsive to the vehicle dispatch mechanism and task interaction confirmation system 100. At least one of the characteristic parameters may include, but is not limited to, the number of passengers, the color of the clothing, or other information that is available to the driver of the in-vehicle device to identify the passenger.

In short, the information exchange module 204 can be used to transmit the characteristics of the in-vehicle device and the characteristics of the user to the other party for confirmation after a certain in-vehicle device confirms that the user is carrying the user, and periodically collect and monitor the coordinates of the two. The location is used to enable the driver and the user to quickly confirm each other's position, further reducing the time the driver travels to the passenger and passenger. The user can selectively respond to the characteristics of the user to the vehicle dispatching mechanism and the task interaction confirmation system 100 for use.

3 is a flow chart of a vehicle dispatch mechanism and task interaction confirmation system in accordance with an embodiment of the present invention. The method is applicable to the vehicle dispatch mechanism and task interaction confirmation system 100 shown in FIG. This method is explained below.

In step 301, the user uses the terminal device to perform a dispatch procedure. among them, Terminal devices may include (but are not limited to): interactive TV, smart phone applications, multi-service devices (such as KIOSK devices) or fixed-point calling devices, car-sites and smart phones. In addition, the user logs in to the terminal device with his user ID and password to use the dispatch service provided by the terminal device.

In step 302, the message analysis integration module 201 can receive and analyze a dispatch request message from the terminal device. For example, the message analysis integration module 201 can receive the dispatch request message and analyze at least one dispatch parameter according to the dispatch request message, wherein the at least one dispatch parameter includes the location information of the user.

In step 303, the error detection module 205 can determine whether the dispatch request message is an error or a malicious operation. For example, the error detection module 205 can determine whether the dispatch request message belongs to a malicious operation message by whether the terminal device repeatedly sends the same message in a short time. For example, the error detection module 205 can be used to monitor the correctness of each step of the user when using the vehicle dispatching mechanism and the task interaction confirmation system 100. If a user abnormal operation is found, an error is sent to the terminal. Prompt message. When the error detection module 205 determines that the dispatch request message belongs to a malicious operation message or an error operation message, the process proceeds to step 304. Otherwise, proceed to step 305.

In step 304, the error detection module 205 can add the Mac address of the terminal device and/or the user identification code of the user to a blacklist, and interrupt the connection with the terminal device.

In step 305, the external device verification module 202 performs an identity verification process to verify the identity of the user of the terminal device. For example, the external device verification module 202 can confirm whether the user ID and password of the user are correct, to confirm the use of the vehicle dispatch mechanism and The user of the service provided by the interactive confirmation system 100 is a legitimate user.

In step 306, the external device verification module 202 confirms whether the user and/or the terminal device is listed in the blacklist. If it is confirmed that the user of the terminal device and the terminal device used are legal, the task is processed. Module 203 performs a dispatch procedure.

In step 307, the task processing module 420 queries the satellite dispatch system. For example, the task processing module 203 can transmit an inquiry message to the satellite dispatch system according to the at least one dispatch parameter, so that the satellite dispatch system dispatches an in-vehicle device to the user's location.

In step 308, the task processing module 203 monitors whether the vehicle dispatch task is completed. For example, the task processing module 203 can periodically confirm the position of the in-vehicle device until the user gets on the vehicle. If the in-vehicle device or the in-vehicle device is sent to the user to abandon the task, deviate the route, etc., the task processing module 203 can immediately The land will then ask the satellite dispatch system for an alternative vehicle.

In this embodiment, the message analysis integration module 201 can return the in-vehicle device message to the terminal device. For example, the information exchange module 204 can receive at least one in-vehicle feature message from the in-vehicle device, and transmit, by the message analysis and integration module 201, an in-vehicle device message to the terminal device according to the at least one in-vehicle feature message, where The format of the in-vehicle device message is compatible with the terminal device. In addition, the at least one in-vehicle feature message may include location information, a brand, a model, a license plate number, and a color of the in-vehicle device. In an embodiment, the message analysis integration module 201 can further receive the user feature message from the terminal device, and transmit the user feature message to the in-vehicle device by the information exchange module 204, wherein the user The feature message contains at least one feature parameter of the user.

4 is a flow chart of a feature message exchange method according to an embodiment of the invention. Figure. The method can be applied to the vehicle dispatch mechanism and task interaction confirmation system 100 shown in FIG. 1, in particular, the information exchange module 204. This method is explained below.

In step 401, the information exchange module 204 executes a feature message exchange program.

In step 402, the information exchange module 204 transmits a get location and feature parameter request (Request) to the terminal device. The obtaining location and feature parameter request may be an example of the above-mentioned vehicle feature confirmation message.

In step 403, the information exchange module 204 transmits another acquisition location and feature parameter request to the in-vehicle device dispatched by the satellite dispatch system. The another obtaining location and feature parameter request may be an example of the user feature confirmation message described above.

In step 404, the information exchange module 204 exchanges the feature information of the in-vehicle device and the user. For example, the information exchange module 204 can receive at least one in-vehicle feature message from the in-vehicle device, and transmit an in-vehicle device message to the terminal device according to the at least one in-vehicle feature message by the message analysis integration module, wherein the in-vehicle device The format of the message is compatible with the terminal device. For example, the message analysis integration module can receive the user feature message from the terminal device, and transmit the user feature message to the in-vehicle device by using the information exchange module, wherein the user feature message can include the use At least one characteristic parameter of the person.

In step 404, the task processing module 203 monitors whether the vehicle dispatch task is completed. If the vehicle dispatch task is completed, the process ends. If the vehicle dispatch task is not completed, then return to step 402 and step 403 again.

To sum up, this case is not only innovative in terms of technical thinking, but also has many of the above-mentioned functions that are not in the traditional methods of the past. It has fully complied with the statutory invention patent requirements of novelty and progressiveness, and applied for it according to law. Approved this invention patent application, to encourage Invented, to the sense of virtue.

200‧‧‧Smart Agent Machine

201‧‧‧Information Analysis Integration Module

202‧‧‧External device verification module

203‧‧‧Task processing module

204‧‧‧Information Exchange Module

205‧‧‧Error Detection Module

Claims (11)

A vehicle dispatching mechanism and task interaction confirmation system comprises: a smart agent machine connected to a user terminal device and a vehicle dispatching system respectively, and a message analysis integration module composed of the following five modules, Receiving, by a terminal device, a request message sent by one of the users, and analyzing at least one dispatch parameter according to the dispatch request message, wherein the at least one dispatch parameter includes location information of the user; and a task processing module uses Transmitting an inquiry message to a satellite dispatching system according to the at least one dispatch parameter to allow the satellite dispatching system to dispatch an in-vehicle device to the user's location, wherein the inquiring message includes the at least one dispatch parameter; The switch module is responsible for transmitting the driver's vehicle characteristics and the passenger's wearing characteristics to the other party for confirmation after the driver confirms the passenger transfer, and regularly collects and monitors the coordinate positions of the two, and performs an exchange action with the consent of both parties to enable the driver to make the driver Quickly confirm with passengers to further shorten the time for drivers to travel to passengers and passengers; an external device The certificate module is used to confirm whether the terminal device is a pre-registered legitimate user and is not disabled due to the record of malicious use; and an error detection module is used to determine whether the dispatch request message belongs to a malicious The operation message, if the dispatch request message belongs to the malicious operation message, the network address and the user identifier are added to a blacklist, and the connection with the terminal device is interrupted. For example, the vehicle dispatching mechanism and the task interaction confirmation system described in claim 1 wherein the message analysis integration module is used to interface with an external terminal device and receive the terminal device through a standardized input/output format (such as XML or JSON). Demand, then transferred to the corresponding module, The execution result is integrated into a format compatible with the terminal device and then transmitted back to the terminal device. For example, the vehicle dispatching mechanism and the task interaction confirmation system described in claim 2, wherein the terminal device may include an interactive television, a smart phone app, a super-business Kisok, a fixed-point calling device, a calling website, a smart phone or other network. Road connection device. The vehicle dispatching mechanism and task interaction confirmation system according to claim 1, wherein the at least one dispatch parameter includes a network address and a user identifier, and further includes: determining whether the dispatch request message belongs to a malicious operation. The message, if the dispatch request message belongs to the malicious operation message, add the network address and the user identifier to a blacklist, and disconnect the connection with the terminal device. For example, the vehicle dispatching mechanism and task interaction confirmation system described in claim 1 wherein the task processing module is configured to analyze the location of the vehicle-mounted device required for the dispatching demand when a dispatch request is received, and to a satellite The dispatching system makes a request for dispatching the vehicle, and continuously monitors the entire dispatching process until the in-vehicle device moves to the user's location. If the in-vehicle device or the in-vehicle device is sent to the user's location to abandon the task, deviate the route, etc., the task processing module The satellite dispatch system will be immediately searched for a serviceable vehicle-mounted device to take over. For example, the vehicle dispatching mechanism and task interaction confirmation system described in claim 1 further includes: receiving an in-vehicle device receiving information from the satellite dispatching system, and transmitting an in-vehicle feature confirmation message according to the in-vehicle device The in-vehicle device, wherein the in-vehicle device undertakes the information system corresponding to the in-vehicle device. For example, the vehicle dispatch mechanism and task interaction confirmation system described in claim 6 of the patent scope includes: Receiving at least one in-vehicle feature message from the in-vehicle device, and transmitting an in-vehicle device message to the terminal device according to the at least one in-vehicle feature message, wherein the format of the in-vehicle device message is compatible with the terminal device. The vehicle dispatching mechanism and task interaction confirmation system according to claim 7, wherein the at least one vehicle feature message includes location information of the vehicle-mounted device. The vehicle dispatching mechanism and task interaction confirmation system according to claim 7 , further comprising: receiving the user feature message from the terminal device, wherein the user feature message includes at least one feature parameter of the user; And transmitting the user feature message to the in-vehicle device. The vehicle dispatching mechanism and task interaction confirmation system according to claim 7, wherein the at least one vehicle characteristic message includes a label, a model, a license plate number and a color of the vehicle-mounted device. For example, the vehicle dispatching mechanism and task interaction confirmation system described in claim 1 wherein the satellite dispatching system may be a dispatching system managed by a fleet of personnel, or a virtual fleet dispatching system composed of a legitimate driver community, wherein the vehicle The dispatch mechanism and task interaction confirmation system is not limited to systems that only interface with a single dispatch system or a specific specification.