201233130 六、發明說明： 【發明所屬之技術領域】 剛 树明係有關於—種可網路編輯來電自動轉接系統及 方法。 [先前技術] [0002] 〇 現代人彼此溝通聯繫方式，從過去的電話、電報、傳 真、乃至現在的網路通訊（ADSL)，其基本硬體傳輸媒介 仍架構於電話線路上。僅管網路蓬勃發展，但以語音傳 輸的電話設備仍然是生活中一項不可或缺的重要二訊 工具。因此，相關電話設備充斥於我們日常生活，而其 中私人的電話交換機（PBX)更是公司企業内外聯絡重要 的電話總機設備。其主要為提供外線電話與内線分機， 或内線分機間父換分配電話訊號的功能。隨著時代科技 的演變’轉接的型態也從過去的手動轉接、機械式交換 、直至目前全電子式的交換。而+所附加功能亦愈來愈 豐畐’包括監聽、留言、屯電號碼顯示、計時計費等. 甚至也結合網路電話（V0IP)交換的應用，使得電話交 ： 丨L .:广'' 換機的功能更為多元化。j H W:; 一般公司所採用傳統電話交換機皆有提供語音配合雙 音多頻信號（DTMF)來完成外線至内線的轉接，然而由於 來電客戶通常難以記得所欲連絡業務員之分機號碼，因 此仍須再藉由人工轉接’致使對客戶無法做到即時的服 務，這對時間即是金錢的現代人而言，浪費於等待時間 無疑是個人產能的損耗。因此如何減少客戶不必要的轉 接等候時間，著實是目前公司總機系統可思考的附加功 能。 100102977 表單編號 A0101 第 3 頁/共 27 頁 1002005259-0 201233130 【發明内容】 [0003] 本發明為了解決上述問題而提供一種可網路編輯來電 自動轉接系統，其包括一電話交換機、一電話信號處理 單元、及至少一分機端資料處理裝置。其中，電話交換 機連接至複數内線分機，用以提供一來電的外線電話與 内線分機或是内線分機間交換分配電話信號。電話信號 處理單元連接於外線電話與電話交換機之間，用以當外 線電話來電時根據内部儲存之各内線分機的電話薄資料 辨識外線電話的來電號碼，以將來電的外線電話自動轉 接至各内線分機的電話薄資料中包含該外線電話的來電 號碼之内線分機，且當各内線分機的電話薄資料均未包 含該外線電話的來電號碼時，將來電的外線電話連接至 一預定的内線分機，由預定的内線分機手動將來電的外 線電話轉接至來電指定的内線分機，並將外線電話的來 電號碼自動新增至來電指定的内線分機的電話薄資料。 分機端資料處理裝置係透過網路連接至電話信號處理單 元，用以讓一内線分機的管理者可自遠端編輯内線分機 的電話薄資料，並將修改過之内線分機的電話薄資料儲 存於電話信號處理單元中。 其中，當來電的該外線電話從原先轉接的一第一内線 分機經人工轉接至一第二内線分機時，電話信號處理單 元將外線電話的來電號碼自動增加至第二内線分機的電 話簿資料並且從第一内線分機的電話薄資料移除。 其中，電話信號處理裝置包括一線上狀態偵測電路、 一雙音多頻信號接收電路、一撥號電路、及一控制模組 。線上狀態偵測電路用以檢測電話線路之線上狀態。雙 100102977 表單編號AOiOi 第4頁/共27頁 1002005259-0 201233130 音多頻信號接收電路用以當線上狀態偵測電路檢測到電 話線路之線上狀態為有來電振鈴時，接收伴隨振鈴進入 前之外線電話的來電號碼資料，或是當線上狀態偵測電 路檢測到電話線路之線上狀態為電話連線狀態時，接收 人工轉接之内線分機的分機號碼資料。撥號電路用以當 來電的外線電話由電話交換機接起後，根據雙音多頻信 * 號接收電路接收的外線電話的來電號碼資料，送出正確 轉接之内線分機號碼的信號，或是當來電的外線電話經 人工轉接時，根據人工轉接之内線分機的分機號碼資料 Ο ，送出正確轉接之内線分機號碼的信號。控制模組用以 根據線上狀態偵測電路檢測到的電話線路之線上狀態， 接收由雙音多頻信號接收電路傳送的號碼資料，並且控 制撥號電路送出内線分機號碼的信號，同時可由分機端 資料處理裝置透過網路存取以編輯其中儲存的各内線分 機的電話簿資料。 其中，外線電話的來電號碼係一雙音多頻信號。 其中，線上狀態偵測電路檢測的電話線路之線上狀態 ^ 包括振龄狀態、電話切線狀態、及電話連線狀態。 其中，分機端資料處理裝置係一電腦。 本發明尚提供一種可網路編輯來電自動轉接方法，包 括下列步驟：（i)檢測電話線上狀態，若有一來電且電話 線上狀態為電話連線狀態，則進行來電辨識轉接；（ii) 辨識來電的來電號碼，並判斷來電的來電號碼資料與各 内線分機的電話薄資料中的任一電話號碼資料是否相同 ，若來電的來電號碼資料與一第一内線分機的電話薄資 料中的電話號碼資料相同，則自動將來電轉接至該第一 100102977 表單編號A0101 第5頁/共27頁 1002005259-0 201233130 内線分機；（i i i )當來電的來電號碼資料與各内線分機的 電話薄資料中的電話號碼資料均不相同，則轉接至一預 定的第二内線分機，由預定的第二内線分機將來電人工 轉接至來電指定的内線分機，並將來電的來電號碼資料 儲存於指定的内線分機的電話薄資料中。 其中，上述可網路編輯來電自動轉接方法可更包括一 資料編輯步驟，使一内線分機的管理者可自遠端編輯内 線分機的電話薄資料，並將修改過之内線分機的電話薄 資料儲存於一主控端裝置。 在上述步驟（i)中，若電話線上狀態為電話切線狀態 ，則判斷是否有來電信號，若無來電信號則繼續檢測電 話線上狀態，若包含來電號碼資料則記錄來電號碼資料 0 其中，上述可網路編輯來電自動轉接方法可更包括一 管理者登入步驟，在資料編輯步驟之前，管理者透過網 路登入主控端裝置，同時載入内線分機的電話薄資料及 内線分機的編輯管理程式，並自動執行内線分機的編輯 管理程式。 為使本發明之上述目的、特徵、和優點能更明顯易懂 ，下文特舉較佳實施例並配合所附圖式做詳細說明。 【實施方式】 [0004] 100102977 本發明之可網路編輯來電自動轉接系統採用分散管理 編輯模式，可提供各業務員於遠端電腦（或稱分機端資料 處理裝置）上，藉由網路事先將其客戶群電話紀錄儲存於 交換主控端之控制模組中。當客戶來電時，便可依其來 電號碼辨識，而自動正確地轉接至所欲尋找的業務員。 表單編號A0101 第6頁/共27頁 1002005259-0 201233130 此外’若是新客戶來電或原客戶改換業務員時，也可在 人工轉接階段，自動將電話號碼新增或轉移至某一業務 員之客戶電話薄中；當此客戶下次再來電時，亦能自動 轉接至正確業務員。如此，經由此網路編輯管理與來電 自動辨識轉接的功能’將可使傳統電話交換機轉接功能 多元化’且更具有效率與實用性。由於此系統能對客戶 來電做到即時服務，將有助於提升企業服務效率形象。 詳言之’本發明之可網路編輯來電自動轉接系統提供 下列四項主要功能，將分別說明如下：201233130 VI. Description of the invention: [Technical field to which the invention belongs] Gang Shuming has a system and method for automatically editing an incoming call. [Prior Art] [0002] 〇 Modern people communicate with each other. From the past telephone, telegraph, fax, and even current Internet communication (ADSL), their basic hardware transmission media is still structured on the telephone line. Even though the Internet is booming, voice-transmitted telephony devices are still an indispensable and important second-party tool in life. Therefore, related telephone equipment is flooding our daily life, and the private telephone exchange (PBX) is the important telephone switchboard equipment inside and outside the company. It mainly provides the function of providing external telephones and internal extensions, or the extension of the telephone signal between the extensions within the extension. With the evolution of the era of technology, the type of transit has also changed from manual manual switching, mechanical switching, to the current full electronic exchange. And the added functions of + are becoming more and more abundant, including monitoring, message, battery number display, timed billing, etc. Even with the application of Internet telephony (V0IP) exchange, the phone is handed over: 丨L.:广' The function of changing the machine is more diversified. j HW:; The traditional telephone switches used by the general company provide voice and dual tone multi-frequency signals (DTMF) to complete the extension of the external line to the internal line. However, since the caller usually has difficulty remembering the extension number of the salesperson, There is still a need to use manual transfer to make it impossible for customers to do immediate service. For modern people who are money for time, wasting waiting time is undoubtedly the loss of personal productivity. Therefore, how to reduce the unnecessary waiting time of customers is really an additional function that the company's switchboard system can think about. 100102977 Form No. A0101 Page 3 of 27 1002005259-0 201233130 SUMMARY OF THE INVENTION [0003] In order to solve the above problems, the present invention provides a network editable call automatic transfer system including a telephone exchange and a telephone signal. a processing unit, and at least one extension end data processing device. Among them, the telephone exchange is connected to a plurality of internal extensions, and an external telephone for providing an incoming call exchanges a distribution telephone signal with an extension or an extension. The telephone signal processing unit is connected between the external line telephone and the telephone exchange, and is configured to identify the incoming call number of the external line according to the phone book data of each internal extension stored internally when the external line calls, to automatically transfer the incoming external line call to each The phone book data of the extension phone includes the extension number of the caller number of the outside line phone, and when the phone book data of each extension line does not include the caller number of the outside line call, the external line call of the incoming call is connected to a predetermined extension line extension. The external extension call of the incoming call is manually transferred to the extension designated by the incoming extension, and the incoming call number of the external call is automatically added to the phonebook data of the extension designated by the incoming call. The extension end data processing device is connected to the telephone signal processing unit through the network, so that an internal extension manager can edit the phone book data of the extension extension from the remote end, and store the modified phone book data of the extension extension in the network. In the telephone signal processing unit. Wherein, when the external telephone of the incoming call is manually transferred from a first extension to the second extension, the telephone signal processing unit automatically increases the caller number of the external call to the directory of the second extension. The data is also removed from the phone book data of the first extension. The telephone signal processing device comprises an online state detecting circuit, a dual tone multi-frequency signal receiving circuit, a dialing circuit and a control module. The online state detection circuit is used to detect the state of the line on the telephone line. Double 100102977 Form No. AOiOi Page 4 of 271002005259-0 201233130 The audio multi-frequency signal receiving circuit is used when the online state detecting circuit detects that the state of the telephone line is ringing with incoming calls, and receiving the accompanying ringing before entering the outside line. The caller number data of the telephone, or when the online state detection circuit detects that the state of the telephone line is the telephone connection state, receiving the extension number data of the manually transferred extension. The dialing circuit is used to send the signal of the correct extension of the extension number of the extension line or the incoming call according to the caller number data of the external line received by the dual tone multi-frequency* receiving circuit after the external line of the incoming call is picked up by the telephone exchange. When the external telephone is manually transferred, the signal of the extension number of the internal extension that is correctly transferred is sent according to the extension number information of the extension of the internal extension. The control module is configured to receive the number data transmitted by the dual tone multi-frequency signal receiving circuit according to the state of the line of the telephone line detected by the online state detecting circuit, and control the signal sent by the dialing circuit to the extension number of the extension line, and the data of the extension end may be The processing device accesses the network to edit the phone book data of each of the internal extensions stored therein. Among them, the incoming call number of the external telephone is a dual tone multi-frequency signal. The state of the telephone line detected by the online state detecting circuit ^ includes the state of the vibration state, the state of the telephone tangent, and the state of the telephone connection. Among them, the extension end data processing device is a computer. The invention further provides a network editable automatic call transfer method, comprising the following steps: (i) detecting the state of the telephone line, if there is an incoming call and the state of the telephone line is the telephone connection state, then the caller identification transfer is performed; (ii) Identify the incoming caller number of the incoming call, and determine whether the incoming call number information of the incoming call is the same as any phone number information in the phonebook data of each extension extension, if the incoming call number information of the incoming call and the call in the first thinline extension's phonebook data If the number information is the same, the call will be automatically transferred to the first 100102977 Form No. A0101 Page 5 / Total 27 pages 1002005259-0 201233130 Internal extension; (iii) When the incoming call number data of the incoming call and the phone book data of each extension call If the telephone number information is different, it is transferred to a predetermined second extension extension, and the scheduled second extension extension manually transfers the call to the designated extension extension, and stores the incoming call number data in the designated Inside the phonebook information of the extension. The above-mentioned network editable call automatic transfer method may further comprise a data editing step, so that an internal extension manager can edit the phone book data of the extension phone from the remote end, and modify the phone book data of the extension extension. Stored in a master device. In the above step (i), if the state of the telephone line is the telephone tangent state, it is determined whether there is an incoming call signal, if there is no incoming call signal, the status of the telephone line is continuously detected, and if the incoming call number data is included, the incoming call number data is recorded. The network editing call automatic transfer method may further include an administrator login step. Before the data editing step, the administrator logs in to the host device through the network, and simultaneously loads the phone book data of the extension line and the edit management program of the extension line. And automatically execute the editing management program of the extension. The above described objects, features, and advantages of the invention will be apparent from the description and appended claims [Embodiment] [0004] 100102977 The network editable call automatic transfer system of the present invention adopts a distributed management edit mode, and can provide each salesperson on a remote computer (or an extension end data processing device) by using a network. The customer group phone record is stored in advance in the control module of the exchange master. When a customer calls, they can be identified by their incoming number and automatically and correctly transferred to the clerk they are looking for. Form No. A0101 Page 6 of 27 1002005259-0 201233130 In addition, if a new customer calls or the original customer changes the salesman, the phone number can be automatically added or transferred to a salesperson during the manual transfer phase. In the customer's phone book; when the customer calls again next time, they can also automatically transfer to the correct salesperson. In this way, the function of editing and managing the automatic identification of incoming calls via this network 'will make the traditional telephone exchange transfer function diversified' and more efficient and practical. Since this system can provide instant service to customers' calls, it will help to enhance the image of enterprise service efficiency. In detail, the network editable call automatic transfer system of the present invention provides the following four main functions, which will be respectively described as follows:
(1) 網路編輯管理 採用分散式編輯官理’可提供各業務員於遠端電腦上 ，針對其客戶群電話資料加以新增、修改、或刪除；並 藉由網路儲存於交換主控端之控制模組中。 (2) 來電自動轉接 备客戶來電時，系統將依其來電號碼進行辨識，而自 動正確地轉接至所欲尋找業務員之分機。 (3) 來電自動新增(1) The network editing management adopts the decentralized editing authority to provide each salesperson on the remote computer to add, modify, or delete the phone data of its customer group; and store it in the exchange master through the network. In the control module of the end. (2) Automatic call forwarding When the customer calls, the system will identify it according to its caller ID and automatically transfer it to the extension of the service clerk. (3) Calls are automatically added
當有陌生號碼來電時，系統將直接連接至總機人員 再由總機人員轉接至欲找尋業務人員的分機。此時系統 會新增此來電號碼至轉接分機人員的電話薄中，而告此 客戶下次再來電時，便能自動轉接至正確業務員 刀瑪1 100102977 (4)資料自動轉移 若客戶欲轉移尋找其他業務員時，系統經由來電辨識 會先轉接至原業務員分機。而當人工轉接至其他分機^ ，系統會自動將此客戶資料自原業務員電話薄中移除， ^ " 第7頁/共27頁 表單編號A0101 1002005259-0 201233130 而加至最新找尋業務員的電話薄内。 [0005]帛1 ®顯示本發明之可網路編輯來電自㈣接系統之 其中一應用架構，其係用一般市面現有的電話交換機2〇( 外線對六内線3〇1A〜3〇6A機種為例其預設總機人 貝接聽分機為-號分機301A)，來建構外線對内線分機的 基本轉接功能。然而由於現有的電話交換機並不提供以 DTMF來電信號作為辨識之電話轉接，因此本發明提供一 電話信號處理單元1G，其連接於外線電話與電話交換機 20之間，用以當外線電話來電時根據内部儲存之各内線 分機的電話薄資料辨識外線電話的來電號碼，以將來電 的外線電話自動轉接至各内線分機的電話簿資料中包含 該外線電話的來電號碼之内線分機301A-306A，且當各 内線分機的電話薄資料均未包含該外線電話的來電號碼 時，將來電的外線電話連接至一號分機（即總機）3〇1A， 由總機人員手動將來電的外線電話轉接至東電指定的内 線为機，並且電話信號處理單元丨〇將外線電話的來電號 碼自動新增至來電指定的内線分機的電話簿資料。 請參閱第2圖’電話信號處理單元10包含線上狀態偵 測電路104、雙音多頻信號接收電路、撥號電路108 以及控制模組1 〇 2，如下說明： (1)線上狀態偵測電路1 〇 4 是用以測得電話回路目前之線上狀態，包括電話連線 (OFF Hook) '電話切線（on Hook)、以及是否有來電振 鈴0 100102977 表單編號A0101 第8頁/共27頁 1002005259-0 201233130 (2)雙音多頻信號接收電路丨06 用以當線上狀態偵測電路104檢測到 狀態為有來電振鈴時，接收伴隨振鈐進人路之線上 ^號碼㈣，歧當線上狀射貞測電路1G4檢測到電 活線路之線上狀態為電話連線狀態時，接收人工轉接之 内線分機的分機號碼資料。 (3) 撥號電路1〇8 虽來電由電話交換機20接起後，可依所接收DTMF來 電號碼的辨識結果，進而送出正確轉接分機號碼之DTMF k號。或是當來電的外線電話經人工轉接時，根據人工 轉接之内線分機的分機號碼資料，送出正確轉接之内線 分機號碼的信號。 (4) 控制模組102 採喪入式設計，其内建有Linux作業系統，乃作為 電話處理單το之主控器，用以操控所有電話線上之信號 處理。同時亦作為資料伺服器，可提供予各分機端電腦 302B 306B以網路連接存取。具趙言之控制模組1〇2係 根據線上狀’4彳貞測電路丨Q桃;刺的電話線路之線上狀態 接收由雙日多頻信就接收電路106傳送的號碼資料’並 且控制撥號電路1〇8送“線分舰碼的雙音多頻信號， 同時可由分機端電腦透過網路存取以編輯其中儲存的各 内線分機的電話薄資才斗。 [_ ㈣系統軟體部分，主要是由主控端電話信號處理單 7〇10中之控制模_2負責執行。*這些程式乃建構在 100102977 表單编號A0101 $ 9灵/共27頁 1002005259-0 201233130When there is a strange number call, the system will be directly connected to the switchboard personnel and then transferred by the switchboard personnel to the extension to find the business personnel. At this time, the system will add this caller number to the phone book of the transfer extension personnel, and tell the customer to automatically transfer to the correct salesman knife 1 100102977 when the next call is made. (4) Automatic transfer of data to the customer When you want to transfer to find another salesperson, the system will transfer to the original salesperson extension via caller ID. When manually transferring to other extensions ^, the system will automatically remove this customer data from the original salesperson's phone book, ^ " Page 7 of 27 form number A0101 1002005259-0 201233130 and add to the latest search business Inside the phone book of the staff. [0005] 帛 1 ® shows one of the application architectures of the network editable call from the (four) connection system of the present invention, which is used in the existing telephone exchanges of the general market 2 外 (external line to the six inner lines 3 〇 1A ~ 3 〇 6A models for For example, the default switchboard extension is the extension number 301A) to construct the basic transfer function of the extension to the extension. However, since the existing telephone exchange does not provide the DTMF call signal as the identification telephone call, the present invention provides a telephone signal processing unit 1G connected between the external line telephone and the telephone exchange 20 for when the external line calls. Identifying the incoming call number of the external call according to the phone book data of each internal extension stored internally, so as to automatically transfer the incoming external call to the internal extension 301A-306A of the caller number of the external call. And when the phone book data of each extension phone does not include the caller number of the outside line call, the external line call of the incoming call is connected to the extension number one (ie, the switchboard) 3〇1A, and the external caller manually transfers the incoming call to the caller. The designated internal line of the company is the machine, and the telephone signal processing unit automatically adds the incoming call number of the external call to the phone book data of the extension designated by the incoming call. Referring to FIG. 2, the telephone signal processing unit 10 includes an online state detecting circuit 104, a dual-tone multi-frequency signal receiving circuit, a dialing circuit 108, and a control module 1 〇2, as follows: (1) On-line state detecting circuit 1 〇4 is used to measure the current online status of the telephone loop, including telephone connection (OFF Hook) 'on-hook, and whether there is an incoming call ringing 0 100102977 Form No. A0101 Page 8 / Total 27 Page 1002005259-0 201233130 (2) The dual-tone multi-frequency signal receiving circuit 丨06 is used when the online state detecting circuit 104 detects that the state is ringing with an incoming call, and receives the line number (4) accompanying the vibrating into the human path. When the measuring circuit 1G4 detects that the state of the live line is the telephone connection state, it receives the extension number data of the manually transferred extension. (3) Dialing circuit 1〇8 After the incoming call is picked up by the telephone exchange 20, the DTMF k number of the correct extension number can be sent according to the identification result of the received DTMF call number. Or when the external call of the incoming call is manually transferred, the signal of the extension number of the internal extension that is correctly transferred is sent according to the extension number data of the manually transferred extension. (4) The control module 102 adopts a funnel-in design with a Linux operating system built therein as a main controller for the telephone processing single το for controlling signal processing on all telephone lines. Also, as a data server, it can be provided to each extension computer 302B 306B for network connection access. The control module 1赵2 of Zhao Yan is based on the line-shaped '4 detection circuit 丨Q peach; the state of the line of the telephone line of the thorn receives the number data transmitted by the receiving circuit 106 by the dual-day multi-frequency letter' and controls the dialing circuit 1 〇8 sends the dual-tone multi-frequency signal of the line-segment code, and can be accessed by the extension-end computer through the network to edit the phonebooks of the internal extensions stored therein. [_ (4) System software part, mainly by The control module _2 in the master telephone signal processing unit 7〇10 is responsible for execution.* These programs are constructed at 100102977 Form No. A0101 $9 Ling/Total 27 Pages 1002005259-0 201233130
Linux作業系統上，以完成線上狀態偵測、來電辨識轉接 、資料存取、與網路連線等功能。請參閱第3圖，第3圖 用於說明整個系統軟體之架構關係。其中資料存取的功 能，便是提供一檔案共享區，用以置放各分機之資料編 輯管理程式，以及儲存各分機客戶電話資料。因此，在 各分機端電腦302B〜306B僅需先執行一遠端登入程式， 待人貝措由網路連線登入後，便能載入該分機之資料編 輯管理程式及客戶電話資料。隨即亦啟動了編輯管理程 式，該分機人員便可進行資料新增、修改、或刪除等動 作；而編修後資料也將會回存於控制模組102之檔案共享 區中，以作為來電辨識之用。一旦分機人員結束編輯後 ，便自動登出系統，並釋放其編輯管理程式。 由於本發明之可網路編輯來電自動轉接系統主要建構 於：以來電號碼為辨識基礎，進而完成自動轉接功能， 因此其基礎原理就在於電話傳輸及來電顯示信號兩部份 。首先電話傳輸可分為傳送與接收兩個動作，其動作程 序分別如下說明： (1) 傳送：當電話拿起後，電話線兩端之電壓約為8 V〜12 V直流電壓。若聽到撥號音（Dial Tone)聲音， 則表示可以準備撥號。此時所撥出被呼叫端電號號碼之 雙音多頻信號（DTMF)將載於電話線兩端之直流電壓上 ，並送至電信公司局端。 (2) 接收：電話機處於等待閒置狀態時（即沒有電話振鈐 進入，且未拿起話筒時），電話線兩端之電壓約為48 V 。當被呼叫時，將有大信號振鈴（為一約75 Vrms，20 Hz之正弦波，每響一秒後停兩秒）進入，以提示被呼叫 100102977 表單編號A0101 第10頁/共27頁 1002005259-0 201233130 端。 至於來電顯示信號，過去經常有電話騷擾情事發生， 因此世界各電信公司都有提供來電顯示功能，以方便電 話接收端確認來電者身份。目前全世界主要有FSK及DTMF 兩種型態之來電顯示信號格式，這些信號可包含著撥號 方的電話號碼、日期、時間、姓名等信息。早期台灣地 區並不提供來電顯示服務，因應社會大眾的需求，自 1999年起，中華電信已免費納入市話基本服務中。目前 中華電信公司是採用兩種來電信號並存方式發送，其規 〇 格屬於ETSI標準之Type ICal ler ID。由於本系統主要 是基於DTMF來電號碼之辨識，因而在此僅說明DTMF來電 信號之資料格式。當有外線來電撥進來時，電信公司會 在振鈴進入前，先行送出一串DTMF訊息。此訊息内容將 由控制碼” D”作為來電號碼之起始，而後則跟隨相對 應於來電號碼數字碼（0~9)，最後則由控制碼” C” 表示來電訊息的結束。整個來電訊息應在3秒内傳送完畢 ，且所有DTMF數碼存在時間與數碼間隔時間均應250 〇 ms。 [0007] 底下進一步說明本發明之軟硬體設計。依據前述系統 架構，本發明主要之硬體電路設計在於電話信號處理單 元1 0中的四個部份，以下分別說明之： (1)線上狀態偵測電路104 將兩個光耦合器（PC817)之光二極體端相反並接，On the Linux operating system, functions such as online status detection, caller ID transfer, data access, and network connection are completed. Please refer to Figure 3, which is used to illustrate the architectural relationship of the entire system software. Among them, the function of data access is to provide a file sharing area for placing the data editing management program of each extension and storing the telephone data of each extension customer. Therefore, in each of the extension computers 302B to 306B, only one remote login program needs to be executed first. After the user logs in via the Internet connection, the data editing management program and the customer telephone data of the extension can be loaded. The editing management program is also started, and the extension personnel can perform operations such as adding, modifying, or deleting data. The edited data will also be stored in the file sharing area of the control module 102 for use as an incoming call identification. use. Once the extension has finished editing, the system is automatically logged out and its editing manager is released. Since the network editable call automatic transfer system of the present invention is mainly constructed: since the electric number is the identification basis and the automatic transfer function is completed, the basic principle is the two parts of the telephone transmission and the caller ID signal. First, the telephone transmission can be divided into two actions of transmission and reception. The action procedures are as follows: (1) Transmission: When the phone is picked up, the voltage across the telephone line is about 8 V~12 V DC voltage. If you hear a Dial Tone sound, you are ready to dial. At this time, the dual tone multi-frequency signal (DTMF) of the called terminal number will be carried on the DC voltage at both ends of the telephone line and sent to the telecommunications company. (2) Receiving: When the telephone is waiting to be idle (ie, no telephone ringing enters and the handset is not picked up), the voltage across the telephone line is approximately 48 V. When called, there will be a large signal ringing (a sine wave of about 75 Vrms, 20 Hz, two seconds after each ring) to enter, to be called 100102977 Form No. A0101 Page 10 / Total 27 Page 1002005259 -0 201233130 End. As for the caller ID signal, there have been frequent phone harassment situations in the past, so the world's telecom companies have provided caller ID function to facilitate the caller to confirm the identity of the caller. At present, there are mainly FSK and DTMF caller ID signal formats in the world, which can include the dialing party's telephone number, date, time, name and other information. In the early days of Taiwan, caller ID service was not provided. In response to the needs of the public, Chunghwa Telecom has been included in the basic services of local calls for free since 1999. Currently, Chunghwa Telecom uses two types of incoming call signals to coexist, and its specifications belong to the Type ICal ler ID of the ETSI standard. Since the system is mainly based on the identification of DTMF caller IDs, only the data format of the DTMF caller signals is described here. When an outside call comes in, the telecommunications company will send a string of DTMF messages before ringing. The content of this message will be the control code “D” as the start of the caller's number, followed by the corresponding caller number code (0~9), and finally the control code “C” will indicate the end of the caller's message. The entire incoming call message should be transmitted within 3 seconds, and all DTMF digital presence time and digital interval time should be 250 〇 ms. [0007] The soft and hard body design of the present invention is further illustrated below. According to the foregoing system architecture, the main hardware circuit of the present invention is designed in four parts of the telephone signal processing unit 10, which are respectively described below: (1) The online state detecting circuit 104 will be two optical couplers (PC817) The light diode ends are connected in parallel,
並與串接於電話回路上（如第4圖所示）。如此無論電話線 那一端點為正，都能測得線上狀態為電話連線（OFF 100102977 表單編號A0101 第11頁/共27頁 1002005259-0 201233130And connected in series with the telephone circuit (as shown in Figure 4). So, regardless of the positive end of the telephone line, the online status can be measured as a telephone connection (OFF 100102977 Form No. A0101 Page 11 / Total 27 Page 1002005259-0 201233130
Hook)、電話切線（〇N Hook)、或來電振鈐（Ring)。 (2)信號接收電路 採用DTMF解碼器（CM88 70)以差動方式直接擷取線上 之DTMF信號’並將之轉換為相對應數位值，以供控制模 組讀取DTMF來電號碼，或於人工轉接時的DTMF分機號碼 (如第5圖顯示）。 (3) 撥號電路1〇8 如第6圖所示，控制模組][〇2送出所欲撥號之數字值， 並由DTMF產生器（TP5088)產生相對應之DTMF信號。由 於TP5088所產生之DTMf信號準位大小可能尚不足辨識， 因此仍須再外加一0PA非反相放大器，將信號大小提升至 2倍；最後再經一阻抗6〇〇Q之變壓器（1:1)耦合送至外 線上形成自動揆號。此撥號電路108僅於轉接時會與電話 外線並接，其餘時間則與電話外線斷開。 (4) 控制模組1〇2 採用ARM9作為處理器，內建有Linux作業系統，可提 供記憶空間予分機電腦端以網^^方式遠線存取；並以其 GP10介面個別之！/〇接腳，進雨對電話信號處理單元1〇 中各電路進行操控。 [0008] 本發明之軟體可分為以下二部份： (1)線上狀態偵測流程 系統在一開始做完起始設定後’即進入電話線上狀態 偵測的程序（如第7圖）；其偵測結果將會有振鈴狀態 (Ring)、電話切線（〇N Hook)狀態、及電話連線（OFF Hook)狀態。其中振龄狀態中若有來電顯示號碼將會加以 100102977 表單編號A0101 第12頁/共^頁 1002005259-0 201233130 儲存，以提供系統進行辨識轉接之用。 (2)來電辨識轉接流程 自動轉接的部份是透過電信公司所提供之來電顯示信 號，經過辨識判斷來電號碼是否已在分機電話薄後，會 由系統自動送出欲轉接人員的分機號碼（DTMF信號）給電 話交換機，再由電話交換機完成分機轉接（如第8圖）。 [0009] Ο [0010] [0011] 至於分機端電腦軟體設計部份，則包括人員登入流程 及資料編輯流程，將分別如下說明： (1) 人員登入流程 提供使用者以網路連線登入主控端之控制模組，同 時可載入該分機所屬客戶電話簿資料及該分機編輯管理 程式。在登入成功後，便自動執行該分機編輯管理程式（ 如第9圖）。 (2) 資料編輯流程 提供使用者新增、修改、刪除各分機所屬客戶電話簿 資料；程式啟動時會自動載入資料庫儲存的電話薄資料（ 如第10圖）。 雖然本發明已以較佳實施例揭露如上，然其並非用以 限定本發明，任何熟習此項技藝者，在不脫離本發明之 精神和範圍内，仍可作些許的更動與潤飾，因此本發明 之保護範圍當視後附之申請專利範圍所界定者為準。 【圖式簡單說明】 第1圖顯示本發明之可網路編輯來電自動轉接系統之其中 一應用架構。 第2圖係依據本發明之電話信號處理單元之方塊圖。 100102977 表單編號A0101 第13頁/共27頁 1002005259-0 201233130 第3圖用於說明本發明之整個系統軟體之架構關係。 第4圖係依據本發明之線上狀態偵測電路之電路圖。 第5圖係依據本發明之雙音多頻信號接收電路之電路圖。 第6圖係依據本發明之撥號電路之電路圖。 第7圖係依據本發明之線上狀態偵測流程圖。 第8圖係依據本發明之來電辨識轉接流程圖。 第9圖係依據本發明之人員登入流程圖。 第10圖係依據本發明之資料編輯流程圖。 【主要元件符號說明】 [0012] 10電話信號處理單元 20電話交換機 102控制模組 104線上狀態偵測電路 106雙音多頻信號接收電路 108撥號電路 301A〜306A電話分機 302B〜306B分機端資料處理裝置（電腦） 100102977 表單編號A0101 第14頁/共27頁 1002005259-0Hook), phone tangent (〇N Hook), or call ringing (Ring). (2) The signal receiving circuit uses the DTMF decoder (CM88 70) to directly capture the DTMF signal on the line in a differential manner and convert it into a corresponding digital value for the control module to read the DTMF caller number, or artificially The DTMF extension number when transferring (as shown in Figure 5). (3) Dialing circuit 1〇8 As shown in Fig. 6, the control module] [〇2 sends out the digital value to be dialed, and the corresponding DTMF signal is generated by the DTMF generator (TP5088). Since the DTMf signal level generated by the TP5088 may not be sufficiently identifiable, it is necessary to add a 0PA non-inverting amplifier to increase the signal size to 2 times; finally, a transformer with an impedance of 6〇〇Q (1:1) The coupling is sent to the outer line to form an automatic nickname. The dialing circuit 108 is connected to the outside line of the telephone only when it is transferred, and disconnected from the outside line of the telephone for the rest of the time. (4) The control module 1〇2 adopts ARM9 as the processor and has a built-in Linux operating system, which can provide memory space to the extension computer to access the remote network by means of the network ^^ mode; and its GP10 interface is individual! /〇 Pins, raining controls the circuits in the telephone signal processing unit 1〇. [0008] The software of the present invention can be divided into the following two parts: (1) The online state detection process system enters the process of state detection on the telephone line after completing the initial setting (such as FIG. 7); The detection result will have Ring status, 切N Hook status, and OFF Hook status. If there is a caller ID number in the vibration age state, it will be stored in 100102977 Form No. A0101 Page 12 / Total Page 1002005259-0 201233130 to provide the system for identification transfer. (2) The part of the caller identification transfer process that is automatically transferred is the caller ID signal provided by the telecom company. After the identification determines whether the caller number is already in the extension phonebook, the system will automatically send the extension number of the person to be transferred. (DTMF signal) to the telephone exchange, and then the extension is transferred by the telephone exchange (as shown in Figure 8). [0011] [0011] As for the software design part of the extension computer, the personnel login process and the data editing process will be described as follows: (1) The personnel login process provides the user with a network connection to the main user. The control module of the console can also load the customer phone book data of the extension and the extension editing management program. After the login is successful, the extension editing management program is automatically executed (as shown in Figure 9). (2) Data editing process Provide users to add, modify, and delete the customer's phone book data of each extension; when the program starts, it will automatically load the phone book data stored in the database (as shown in Figure 10). Although the present invention has been described above in terms of the preferred embodiments, it is not intended to limit the invention, and the invention may be modified and modified without departing from the spirit and scope of the invention. The scope of the invention is defined by the scope of the appended claims. BRIEF DESCRIPTION OF THE DRAWINGS Fig. 1 shows one of the application architectures of the network-editable call automatic transfer system of the present invention. Figure 2 is a block diagram of a telephone signal processing unit in accordance with the present invention. 100102977 Form No. A0101 Page 13 of 27 1002005259-0 201233130 Figure 3 is a diagram for explaining the architectural relationship of the entire system software of the present invention. Figure 4 is a circuit diagram of an on-line state detection circuit in accordance with the present invention. Fig. 5 is a circuit diagram of a dual tone multi-frequency signal receiving circuit in accordance with the present invention. Figure 6 is a circuit diagram of a dial circuit in accordance with the present invention. Figure 7 is a flow chart of an online state detection in accordance with the present invention. Figure 8 is a flow chart of caller identification transfer in accordance with the present invention. Figure 9 is a flow chart of a person login in accordance with the present invention. Figure 10 is a flow chart of data editing in accordance with the present invention. [Main component symbol description] [0012] 10 telephone signal processing unit 20 telephone exchange 102 control module 104 online state detection circuit 106 dual tone multi-frequency signal receiving circuit 108 dial circuit 301A ~ 306A telephone extension 302B ~ 306B extension end data processing Device (computer) 100102977 Form No. A0101 Page 14 of 27 1002005259-0