201110662 六、發明說明： 【發明所屬之技術領域】 且特別是有關於一種 之方法及其裝置。 本發明是有關於一種通訊方法， 建立顧客與其指定服務人員通訊連線 【先前技術】201110662 VI. Description of the invention: [Technical field to which the invention pertains] and in particular to a method and apparatus therefor. The invention relates to a communication method for establishing a communication connection between a customer and a designated service personnel. [Prior Art]
來养mi含計程車、無計程車牌之出租車輛、包車) 來搭载，不必自已開車、找停車位 下車是日常生活中报方便的代步卫且。、可上車也可隨時 地環；二戶叫了出袓車後，司機可能不熟習當 地心“則車客戶聯絲確認具體 聯絡司機㈣指定搭狀親人是r 戶 此外，當乘客於搭乘後遺亡 飞仃等了抵達， 舰-Ί㈣心" 於車上時，更需即時 聯絡司機確保私人物品安全。這些種種不可預期的狀況， 均需要叫車客戶、乘客與司機間具有可即時聯絡之管道。 習知的聯絡方法，基於保護隱私權之原因，均是由叫 客戶乘客或司機先聯絡派車中心，再由派車中心人員 ^絡需，知之-方’如此之方法不僅浪費人力更浪費電話 費。：：：面，由於派車中心僅告知叫車客戶車輛編號， -旦遺心車^編號，叫車客戶將無法聯絡司機。 因此心4種可解決前述習知技術無法提供叫車客 戶、乘客和司機間核溝通管道之方法及其對應裝置。 【發明内容】 201110662 ，因此，本發明之一態樣是在提供一種建立通訊連線之 方法，其中該方法係用於建立一派遣公司之一派工人員與 一顧客間之通訊連線。而該派遣公司儲存有複數筆派工 單，每一筆派工單記錄有一顧客電話號碼及一對應派工人 員電話號碼。該方法至少包含下述步驟：當一顧客欲與派 工人員通話時，顧客撥打服務電話號碼，本裝置首先擷取 該一顧客之來電電話號碼，並根據該顧客電話號碼，從該 複數筆派工單中搜尋出記錄有該顧客電話號碼之派工單。 Φ 接著擷取該派工單中記錄之該對應派工人員電話號碼，並 另撥打該對應派工人員電話號碼以建立該來電顧客與該派 工人員與該顧客間之通訊連線。 在另一實施例中，每一筆派工單更記錄有一派工人員 提供服務之地點以及提供服務之時間。該方法更包括從記 錄有該顧客電話號碼之派工單中擷取派工人員提供服務地 點之資訊給該顧客，供該顧客選擇正確之派工單，或是從 記錄有該顧客電話號碼之派工單中擷取派工人員提供服務 Φ 之時間資訊給該顧客，供該顧客選擇正確之派工單。 本發明之另一態樣是在提供一種建立通訊連線之方 法，其中該方法係用於建立一派遣公司之一派工人員與一 顧客間之通訊連線。該派遣公司儲存有複數筆派工單，每 一筆派工單記錄有一顧客電話號碼及一對應派工人員電話 號碼。該方法包含下述步驟：當一派工人員欲與顧客通話 時，派工人員撥打服務電話號碼，本裝置首先擷取該派工 人員之來電電話號碼，並根據該派工人員電話號碼，從該 複數筆派工單中搜尋出記錄有該派工人員電話號碼之派工 201110662 ί撥:派工單中記錄之該對應顧客電話號碼，並 客與間之通訊連線。 八Μ，、邊顧 提供施例中’每一筆派工單更記錄有-派工人員 ==叙地_及提供歸之相。财法更包括從記 錄有該派工人員電話號碼之派工單中. 資訊給該派工人員，供該派工人員選擇 工：員有，工人員電話號碼之派工單中操取派 選資訊_派工供該派工人員 置，樣是在提供—種建立通訊連線之裝 於建立一派遣公司之-派工人員與- 收一㈣置至少包含··一通話系統用以接 庫器、一轉接飼服器以及-資料 中母一葦派工單至少記錄有兩筆電話號其 服器可擷取該通話系統接收之來;卢、：哥伺 話號碼從該資料庫中搜尋出虎碼’並根據該電 並料丫二 +出5己錄有該電話號碼之派工單， …辰工早操取另一筆電話號碼 打，建立該來電電話號碼與該筆電話號碼==進仃撥 在-實_卜—筆派工單所記社料電話 〆^括-顧客電話號碼及一對應派 二 ^-顧客來電電話時，從該派二 。舌唬碼為一對應派工人員電話 電 員來電，從該派工單錄之另-筆電話;;Γ顧:;： 201110662 號碼。 在另一實施例中，每一筆派工單更記錄有一派工人員 提供服務之地點以及提供服務之時間。該搜尋伺服器從該 派工單中擷取派工人員提供服務地點之資訊給該來電電 話，選擇正確之派工單。或該搜尋伺服器從該派工單中擷 取派工人員提供服務之時間之資訊給該來電電話，選擇正 確之派工單。 在另一實施例中，當一派工人員要與顧客連絡的目的 φ 僅是為了通知派工人員已到達現場，不必派工人員要與顧 客對話或真正進行通話以節省電話成本時，本發明會擷取 派工人員到達指定現場之即時訊號，該訊號是於派工人員 到達時，經由其隨身或隨車設備傳送至一外部派遣系統來 更新該對應之派工單資料庫之到達攔位内容。當顧客接起 電話前，電話響數持續發生直到一指定之來電電號碼被確 認留在顧客話機即掛斷。此指定來電話號會被顧客當做派 工人員到達之訊息，換言之，即使顧客接起電話時電話已 Φ 掛斷，但此指定號碼被留在顧客之話機上，仍屬達到通知 顧客之目的。當顧客看到該指定來電電話號，以電話回撥 該指定電話號時，該指定電話會撥放錄音讓顧客瞭解這是 派工人員到達通知，並允許顧客選擇將電話轉接給派工人 員做直接通話。 綜合上述所言，本發明讓叫車客戶不必透過派遣公司 服務人員，也不必記得服務司機編號，就能連絡司機，因 此可節省叫車客戶時間，更大大減少派遣公司的人力浪 201110662 費。此外，本發明亦讓服務司機不必透過 就能讓服務司機連絡叫車客戶， m 因此不會洩漏叫車客戶之 機’更不會有事後騷擾事件。且本發明 在叫車客戶與服務司機電話 服務司機的服務品質可以得到確伴：如有：動錄：？此 處也可調出錄音帶查證並據以=。如有任何服務不良之 【實施方式】 本發明採用自動連線 定號碼，並輸入一於— 乃八，讓通知之一方撥打一固 知之一方並建立 ’、件由系統根據此條件搜尋受通 僅為此固定號石馬，因本發明之方法’揭露出之公開資訊 權，此外，通知方盘爲^保證通知方與受通知方之隱私 因此可建立迅迷之聯二方間不經過任何人為之轉接， 本發明不只可、、 與司機間之聯絡於^動建立出租車的叫車客戶或乘客 客戶與配辦服務人間二^可應用於任何有保護隱私需求的 員係派遣公司外-话聯絡，尤其配對派工的服務人 要。例如：收、_Α日^其對客戶隱私權之保障更為重 與客戶之間的聯坎，二送貨人間之聯絡，企業維修人員 將以建立出祖車^叫與客戶之間的聯絡等。以下 例，說明本發明之實=客戶或乘客與司機間之聯絡通訊為 參閱第1圖所;·、。 立與司機間連線之艮據本發明一實施例-叫車客戶建 服務之派遣已$…扛圖。其中本發明之流程係當 & ’亦即已有-服務司機配對給_ 201110662 而當^車客戶欲與該服務司機聯絡時，即可 之流程建立與服剌機間之連線 派遣公司所完成之每一筆派工單：= 號、派工單建立時間、叫車客戶有.叫車客戶代 碼、轉㈣之傾、提供接送服務之地點、預定 k供接送服務之時間。 ^先於步驟ΗΠ’欲與司機通話之已叫車客戶可撥打 秦’其中此專線’例如：為一派遣公司設立，用以提 φ 1給所有叫車客戶聯絡經由此派遣公司進行派遣配對之司 機使用。此專線也可以是車隊的叫車電話號碼相同，當客 f撥入時如其來電_已有未完叙叫車工單，系統自動 二曰提示可以與司機通話之選項，但如來電電話號碼無未 兀成之車J1單’自動語音不提示可與派玉人通話之選 項。在另-實施例中，叫車客戶撥打的服務電話，可與司 機撥打^服務電話相同，而系統以來電電話號碼區別是叫 車客戶還是司機來電，然後進行處理。接著於步驟1〇2， 籲檢測此叫車客戶之來電是否有顯示其來電號碼。例如，一 通信系統檢測此來電資訊是否包括叫車客戶之電話號碼， 由於此來電號碼之檢測是由派遣公司進行，因此，被派遣 之服務員並不會知道此叫車客戶之電話號碼。 當叫車客戶之來電資訊包括其電話號碼，則於步驟 1〇3,使用此電話號碼進行派工單搜尋。亦即根據該顧客電 話號碼，取得顧客代號，從該複數筆派工單中搜尋出記錄 有該顧客代诜之派工單。在另一實施例中，從該複數筆派 工單中搜尋出記錄有該顧客代號或電話號碼之派工單方 [S] 9 201110662 法，更包括於派工單產生時就在該顧客資料儲存位置註記 其對應之派工單號，以提升用顧客代號或電話號查找派工 單之速度。反之，當叫車客戶之來電資訊不包括其電話號 碼，則於步驟104，要求叫車客戶以手動輸入之方式將其 電話號碼輸入，或以別的話機重撥，或轉接服務人員進行 協助，或結束此項流程。當叫車客戶於步驟104以手動輸 入之方式將其電話號碼輸入後，會回到步驟103，使用此 電話號碼進行派工單搜尋。亦即根據該顧客電話號碼，取 得顧客代號，從該複數筆派工單中搜尋出記錄有該顧客代 號之派工單。而當叫車客戶於步驟104選擇轉接服務人員 進行協助，於步驟112，會直接與派遣公司服務人進行通 話。 接著於步驟105，判斷是否搜尋到一筆以上之派工單。 由於一叫車客戶要求之叫車服務可能不止一次，因此儲存 於該派遣公司資料庫中之派工單可能有很多筆，因此於步 驟105搜尋出之派工單可能不只一筆。若於步驟105判斷 出搜尋到之派工單超過一筆，本發明於步驟113提供語音 導引讓叫車客戶選擇派工單，例如：在一實施例中，叫車 客戶可能在一時間區間内連續進行兩次叫車服務，而其所 欲聯絡之服務司機可能不是最近時間提供服務之司機，此 時本發明可設定擷取一時間區間内所有對應該叫車客戶電 話號碼之派工單，並以語音報導之方式告知各派工單某一 特定内容給用戶，例如：派工單建立時間之資訊、服務司 機提供接送服務之地點或叫車時間，讓用戶進行選擇。當 叫車客戶選擇正確之派工單後，於步驟107，根據派工單 m 10 201110662 上紀錄之配對司機電話進行撥打，在一實施例中，擷取該 派工單中記錄之該對應派工人員代號，進而取得其電話號 碼，來進行撥打。而在另一實施例中，在撥打該對應派工 人員電話號碼之前，更包括先向來電顧客宣告對應之派工 人員代號，讓顧客記錄備用。同時於步驟108，轉接叫車 客戶來電與服務司機進行通話。 另一方面，若於步驟105判斷出搜尋到之派工單未超 過一筆，會於步驟106，判斷是否搜尋到單一筆派工單， φ 若於步驟106，判斷出未搜尋到任一筆派工單，則會於步 驟114告知叫車客戶無任何之派工紀錄，亦即無任何之配 對司機曾提供服務。此時，會進入步驟115，詢問叫車客 戶是否需要以別的電話號碼進行派工單查詢，或轉接服務 人員進行協助，或結束此項流程。當叫車客戶於步驟115 輸入另一電話號碼進行派工單查詢後，會回到步驟103， 使用輸入之電話號碼進行派工單搜尋，亦即根據該顧客電 話號碼，取得顧客代號，從該複數筆派工單中搜尋出記錄 φ 有該顧客代號之派工單。而當叫車客戶於步驟108選擇轉 接服務人員進行協助，於步驟112，會直接與派遣公司服 務人進行通話。反之，若於步驟106搜尋到一筆派工單， 會於步驟107，根據派工單上紀錄之配對司機電話進行撥 打，亦即，擷取該派工單中記錄之該對應派工人員代號， 進而取得其電話號碼。同時於步驟108,轉接叫車客戶來 電與服務司機進行通話 當於步驟108將叫車客戶來電轉接給服務司機後，會 於步驟109判斷此轉接是否成功。當轉接成功後，於步驟 201110662 、登n I戶即可與服務司機進行通話，同時本流程亦可 ^^。仃通話錄音’以保障服務品質。另—方面，當於步 ~ 判斷轉接不成功時，則會進入步驟ill，詢問叫車客 】否，，等待轉接、或以文字訊息告知服務司機需協助 _ 1U 5 5吾音流言，或結束此項流程。而當叫車客戶於步 Y 擇轉接服務人員進行協助，於步驟112，會直接與 派遣公司服務人進行通話。 意的是’上述之方法流程更可使用在，一叫車 彳車料後’當服務司機到達提供服務地點後， 客戶，=機自動以—專線電話撥打叫車客戶電話通知叫車 以辟郊ΐ不接通只留下未接來電號碼給叫車客戶回撥，或 專续日知叫車客戶回撥此專線電話，當叫車客戶回電此 5 f即可以上述流程接通服務司祕立雙方之通訊連 車客^閱第2圖所示為根據本發明一實施例司機建立與叫 γ ^連線之流程圖。其中本發明之流程係當一叫車服 戶，而軎疋成，亦即已有一服務司機配對給一叫車客 圖所厂、田此服務司機欲與該叫車客戶聯絡時，即可以第2 派遣:^流程建立與叫車客戶間之連線。此外，本發明之 號、1司所完成之每一筆派工單至少記錄有：叫車客戶代 電話單建立時間、叫車客戶之電話號碼、配對司機之 j i碼、配對司機之代號、提供接送服務之地點、預定 棱供接送服務之時間。 首先於步驟201，此服務司機可撥打一專線，其中此 專線，似1 】如：為一派遣公司設立，用以提供給所有此派遣 ί S3 12 201110662 . 公司進行派遣配對之司機與叫車客戶間聯絡使用。在一實 • 施例中，其中配對之司機撥打的服務電話，係一與派遣公 司接受派遣凊求之電話號碼不同之獨立服務電話號碼。在 另一實施例中，配對之司機撥打的服務電話，係與派遣公 司接受派遣請求之電話相同電話號碼，而系統以來電電話 唬碼區別是叫車客戶還是配對之司機來電，然後進行處 理。在再一實施例中，配對之司機撥打的服務電話，係= 叫車客戶撥打之服務電話相同，而系統以來電電話號碼區 • 別是叫車客戶還是配對之司機來電，然後進行處理。接著 於步驟202，檢測此服務司機之來電是否有顯示其來電號 碼。亦即根據該服務司機電話號碼’取得該服務司機代號' 從該複數葦派工單中搜哥出記錄有該服務司機代號之派工 單。例如，一通信系統檢測此來電資訊是否包括^務司機 之電話號碼，由於此來電號碼之檢測是由派遣公司進行， 因此，叫車客戶並不會知道此被派遣司機之電話號碼。 當服務司機之來電資訊包括其電話號碼，則於步驟 • 2 〇 3，根據此來電號碼判斷此服務司機是否為派遣公司派遣 之司機，亦即，判斷此服務司機是否為派遣公司登錄之司 機。反之，當服務司機之來電資訊不包括其電話號碼，^ 於步驟212 ’要求服務司機以手動輸入之方式將其電話號 碼輸入，或以別的話機重撥，或轉接服務人員進^協助: 或結束此項流程。當服務司機於步驟212以手動輸入之方 式將其電話號碼輸入或以別的話機重撥，會回到步驟2们， 再次根據輸入之電話號碼判斷此服務司機是否為派遣公司 . 派遣之司機，亦即，判斷此服務司機是否為派遣公司二^ m 13 201110662 之司機。當於步驟203，判斷出所輸入之電話號碼為登錄 於派遣公司時，以及服務司機非為派遣公司派遣之司機， 則於步驟213，要求服務司機以別的話機重撥，或轉接服 務人員進行協助，或結束此項流程。當服務司機於步驟212 以別的話機重撥時，會回到步驟203，再次根據輸入之電 話號碼判斷此服務司機是否為派遣公司派遣之司機，亦 即，判斷此服務司機是否為派遣公司登錄之司機。 接著於步驟204，根據服務司機車之電話號碼搜尋派 遣公司之派工單，其中，從該複數筆派工單中搜尋出記錄 有該派工人員代號或電話號碼之派工單方法，更包括於派 工單產生時就在該派工人員資料儲存位置註記其對應之派 工單號，以提升用派工人員代號或電話號查找派工單之速 度。於步驟205，判斷是否搜尋到一筆以上之派工單。由 於一服務司機執行之派遣任務可能不止一次，因此儲存於 該派遣公司資料庫中之派工單可能有很多筆，為確認欲聯 絡之派工單，會於步驟214，讓服務司機輸入派工單號碼 進行選擇其中一派工單上之客戶。並於步驟207，根據此 派工單上紀錄之叫車客戶電話進行撥打，亦即擷取該派工 單中記錄之該對應顧客代號，進而取得其電話號碼。同時 於步驟208，轉接服務司機來電電話給叫車客戶以進行通 話。此外，在另一實施例中，本發明亦可以語音報導之方 式告知各派工單某一特定内容給服務司機，例如：派工單 建立時間之資訊、服務司機提供接送服務之地點、叫車時 間、或接送服務之時間，讓服務司機進行選擇。 另一方面，若於步驟205未搜尋到一筆以上之派工 201110662 -單，會在於步驟206，判斷是否搜尋到單一筆派工單，若 於步驟206，判斷出未搜尋到任一筆派工單，則會於步驟 215告知服務司機無有任何派工紀錄。反之，若於步驟2〇6 搜尋到一筆派工單，會於步驟207，根據此派工單上紀錄 之叫車客戶電話進行撥打，同時於步驟2〇8，轉接來電服 務司機電話給叫車客戶進行通話。 當於步驟208將服務司機來電轉接給叫車客戶後，會 於步驟209判斷此轉接是否成功。當轉接成功後，於步驟 • 210,服務司機即可與叫車客戶進行通話，同時本流程亦可 選擇進行通話錄音’以保障服務品質。另一方面，當於步 驟209判斷轉接不成功時，則會進入步驟211，詢問服務 司機是否繼續等待轉接、或結束此項流程。 參閱第3圖所示為用以執行本發明自動建立叫車客戶 與司機間連線之裝置。本發明之自動建立連線裝置3〇〇包 括：搜尋伺服器301、轉接伺服器302、客戶資料庫3〇3、 服務司機資料庫304、派工單資料庫305、服務司機通話系 • 統3〇6、叫車客戶通話系統307派工人員到達訊號接收器 308、以及一外部之派遣系統309。 其中，服務司機和叫車客戶可分別透過服務司機通話 系統306以及叫車客戶通話系統307與搜尋伺服器301連 接。而客戶資料庫303至少存有叫車客戶之電話號碼和叫 車客戶之代號。服務司機資料庫304至少存有服務司機之 電話號碼和服務司機之代號。派工單資料庫305至少存有 多筆派工單’每一筆派工單記錄有派工狀態、叫車客戶代 號和服務司機代號、叫車時間、提供接送服務之地點、預 201110662 - 定提供接送服務之時間、派工人員實際到達時間或記號。 該些資料庫亦可整合成一資料庫，使得一派工單上至少記 錄有.叫車客戶之電話號碼、叫車客戶之代號、配對司機 之電話號碼、配對司機之代號、叫車時間、提供接送服務 之地點、預定提供接送服務之時間。這此 一 外部之派遣系統309依工單狀態更新。— 一搜尋伺服器301可根據服務司機之電話號碼從服務司 機資料庫304中搜尋出對應司機詳細資料，例如：以司機 • 電話號查出其司機代號，接著根據此代號從派工單資料庫 3〇5中搜尋出對應之派工單，並根據其上記载之叫車客戶 代號從客戶資料庫303中擷取對應之叫車客戶電每號碼， 以指示轉接伺服3〇2器根據此叫車客戶電話號碼進行撥 接。另一方面，搜尋伺服器3〇1亦可根據叫車客戶之電話 號碼從叫車客戶資料庫303中搜尋出對應叫車客戶詳細資 料，例如：以來電叫車客戶電話查出叫車客戶之代號，接 著根據此代號從派工單資料庫305中搜尋出對應之派工 φ 單，並根據其上記載之司機代號從服務司機資料庫3〇4中 擷取對應之服務司機電話號碼，以指示轉接词服器3〇2根 據此服務司機電話號碼進行撥接。 根據本裝置300’當此叫車客戶欲與該服務司機聯絡 時，其可透過叫車客戶通話系統307與搜尋伺服器3〇1連 接’此時搜尋伺服器301根據叫車客戶撥打進來之電話號 碼資料從叫車客戶資料庫303中搜尋出對應叫車客戶代 號，接著根據此代號從派工單資料庫305中搜尋出對應之 派工單，並根據其上記載之司機代號從服務司機資料庫3〇4 201110662 中擷取對應之服務司機電話號碼，以指示轉接伺服器302 根據此服務司機電話號碼進行撥接，並將來電叫車客戶電 話與外撥給服務司機之電話進行連通，使來電叫車客戶與 服務司機進行通話。 另一方面，當服務司機欲與叫車客戶該聯絡時，其可 透過服務司機通話系統306與搜尋伺服器301連接。此時 搜尋祠服器301可根據服務司機之電話號碼從服務司機資 料庫304中搜尋出對應之司機代號，接著根據此代號從派 φ 工單資料庫305中搜尋出對應之派工單，並根據其上記載 之叫車客戶代號從客戶資料庫303中擷取對應之叫車客戶 電話號碼，以指示轉接伺服302器根據此叫車客戶電話號 碼進行撥接，並將來電服務司機電話與外撥給叫車客戶之 電話進行連通，使來電服務司機與叫車客進行通話。 β派工人員到達訊號接收器308,可接收派工人員到達 現場之訊號，到達訊號取得方法包括直接由一外部派遣系 統=09取得或由派工資料庫3〇5的到達資訊取得，其中該 參搜尋伺服器3〇1可擷取該派工人員到達接收器3〇8所接收 之派工人員到達現場訊號，並自動根據該訊號取得其對應 之派工單，並從該派工單擷取對應之顧客代號，然後取出 該顧客之電話號碼給該轉接伺服器3〇2進行撥打，建立該 派工人員到達現場通知其對應顧客之通訊。 β在另一實施例中，當一派工人員要與顧客連絡的目的 僅疋f 了通知派工人員已到達現場，不必派工人員要與顧 客或真正進行通話以節省電話成本，例如，出租車到 達才曰疋地點時自動通知乘客，而不需與該乘客進行通話。 201110662 在此實施例下，本發明會擷取派工人員到達指定現場之即 時訊號，該訊號是於派工人員到達時，經由其隨身或隨車 設備傳送至一外部派遣系統來更新派該對應之派工單資料 庫之到達攔位内容。當顧客接起電話前，電話響數持續發 生直到一指定之來電電號碼被確認留在顧客話機即掛斷。 此指定來電話號會被當做派工人員到達之訊息，換言之， 即使顧客接起電話時電話已掛斷，但此指定號碼被留在顧 客之話機上，仍屬達到通知顧客之目的。當顧客看到該指 定來電電話號，以電話回撥該指定電話號時，該指定電話 會撥放錄音讓顧客瞭解這是派工人員到達通知，並允許顧 客選擇將電話轉接給派工人員做直接通話。當然，如果不 計較電話費，本發明可於撥通顧客後，再撥打派工人員電 話，將雙方通訊連線建立。 換言之，本發明提更提供一種建立通訊連線之方法， 該方法係用於建立一派遣公司之一派工人員與一顧客間之 通訊，該派遣公司儲存有複數筆派工單，每一筆派工單記 錄有一顧客代號及一對應提供服務之派工人員代號，該方 法，自動擷取一派工人員到達指定現場之即時訊號，該訊 號係於派工人員到達時，經由其隨身或隨車設備傳送至一 外部派遣系統，來更新該派次對應之派工單資料庫之到達 攔位内容或直接送給派工人員到達訊號接收器。接著，根 據該即時訊號擷取其對應之派工單，並擷取該派工單中記 錄之該對應顧客代號，進而取得其電話號碼。並撥打該對 應顧客之電話號碼以建立該派工人員與該顧客間之通訊連 線。在一實施例中，其中係當當顧客接起電話後再撥打派 m. 18 201110662 工人員電話來建立連線。而在另一實施例中，係同時撥給 顧客與派工人員，將雙方通訊連線建立。 此外，為節省通訊費用，本實施例更提供在顧客接起 電話前，只要電話響數可達留下一指定之來電電號碼在顧 客話機時就加以掛斷，不待顧客進行接取。換言之，只要 該指定來電話號留在顧客之話機上及當做派工人員到達之 訊息，即使顧客接起電話時電話已掛斷仍然達到通知顧客 之目的。此時，當顧客看到該指定來電電話號，可以電話 Φ 回撥該指定電話號，本系統會撥放錄音讓顧客瞭解這是派 工人員到達通知，並允許顧客選擇將電話轉接給派工人員 做直接通話。當派工人員與該顧客間之通訊連線被建立 後，本系統會紀錄該該顧客接到電話起之通訊對話内容， 來確保服務品質。 此外，亦可於派遣時就在隨身或隨車設備内到儲存派 工單代號，當到達訊號傳給外部派遣系統時就將派工單號 一起傳送，此時，即可由直接由上傳之派工單號對應出該 Φ 派次對應之派工單。亦可於派工單產生時就在該派工人員 資料儲存位置註記其對應之派工單號，以提升用派工人員 代號或電話號查找派工單之速度。 由上述本發明實施方式可知，應用本發明具有下列優 點。本發明讓叫車客戶不必透過派遣公司服務人員，也不 必記得服務司機編號，就能連絡司機，因此可節省叫車客 戶時間，更大大減少派遣公司的人力浪費。此外，本發明 亦讓服務司機不必透過派遣公司人員，就能讓服務司機連 絡叫車客戶，因此不會洩漏叫車客戶之電話號碼給服務司 19 201110662 _ 機，更不會有事後騷擾事件。且本發明在叫車客戶與服務 司機電話接通時可啟動自動錄音，因此服務司機的服務品 " 質可以得到確保，如有任何服務不良之處也可調出錄音帶 查證並據以處份。 雖然本發明已以實施方式揭露如上，然其並非用以限 定本發明，任何熟習此技藝者，在不脫離本發明之精神和 範圍内，當可作各種之更動與潤飾，因此本發明之保護範 圍當視後附之申請專利範圍所界定者為準。 【圖式簡單說明】 為讓本發明之上述和其他目的、特徵、優點與實施例 能更明顯易懂，所附圖式之說明如下： 第1圖所示為根據本發明一實施例一叫車客戶建立與 司機間連線之流程圖。 第2圖所示為根據本發明一實施例司機建立與叫車客 戶間連線之流程圖。 • 第3圖所示為用以執行本發明自動建立叫車客戶與司 機間連線之裝置。 【主要元件符號說明】 101欲與司機通話之已叫車客戶可撥打一專線 102檢測此叫車客戶之來電是否有顯示其來電號碼 103使用此電話號碼進行派工單搜尋 104要求叫車客戶以手動輸入之方式將其電話號碼 201110662 輸入 105是否有一筆以上之派工單 106判斷是否搜尋到單一筆派工單 107根據派工單上紀錄之配對司機電話進行撥打 108轉接叫車客戶來電與服務司機進行通話 109判斷此轉接是否成功 110叫車客戶與服務司機進行通話 111詢問叫車客戶是否繼續等待轉接、或以文字訊息 • 告知服務司機需協助事項、或語音流言，或結束此項流程 112直接與派遣公司服務人進行通話 113語音導引選擇一派工單 114無派工記錄 115詢問叫車客戶是否需要以別的電話號碼進行派 工單查詢，或轉接服務人員進行協助，或結束此項流程 201服務司機撥打一專線 $ 202檢測此服務司機之來電是否有顯示其來電號碼 203根據此來電號碼判斷此服務司機是否為派遣公 司派遣之司機 204根據服務司機車之電話號碼搜尋派遣公司之派 工單 205判斷是否搜尋到一筆以上之派工單 206判斷是否搜尋到單一筆派工單 207根據此派工單上紀錄之叫車客戶電話進行撥打 208轉接服務司機電話給叫車客戶以進行通話 [S] 21 201110662 . 209判斷此轉接是否成功 210服務司機即可與叫車客戶進行通話 211詢問服務司機是否繼續等待轉接、或結束此項流 程 212要求服務司機以手動輸入之方式將其電話號碼 輸入，或以別的話機重撥，或轉接服務人員進行協助，或 結束此項流程。 213要求服務司機以別的話機重撥，或轉接服務人員 • 進行協助，或結束此項流程。 214讓服務司機輸入派工單號碼進行選擇其中一派 工單上之客戶 215告知服務司機無有任何派工紀錄 300自動建立連線裝置 301搜尋伺服器 302轉接伺服器 I 303客戶資料庫 304服務司機資料庫 305派工單資料庫 306服務司機通話系統 307叫車客戶通話系統 308派工人員到達訊號接收器 309 —外部派遣系統 m 22Come to raise a taxi with a taxi, a taxi without a taxi license, or a chartered car. You don't have to drive your car or find a parking space. Getting off is a convenient step-by-step for daily life. You can get on the train or ring at any time; after the second family calls out the bus, the driver may not be familiar with the local heart. "The car customer contact wire confirms the specific contact driver. (4) The designated family member is the r user. In addition, when the passenger is on board, After the arrival of the dead fly, the ship-Ί(四)心" in the car, it is necessary to contact the driver immediately to ensure the safety of personal belongings. All these unpredictable conditions require the car customer, the passenger and the driver to have instant contact. The traditional contact method, based on the protection of privacy rights, is called by the customer passenger or driver to contact the dispatching center first, and then by the dispatching center staff to know the need. Waste of telephone charges.::: Face, because the dispatching car center only informs the car customer of the vehicle number, and the car customer will not be able to contact the driver. Therefore, the four kinds of minds can solve the above-mentioned conventional technology and cannot provide the name. Method for communicating communication between customer, passenger and driver, and corresponding device thereof. [Summary of the Invention] 201110662, therefore, one aspect of the present invention is to provide a communication establishment. The method of the line, wherein the method is used to establish a communication connection between a dispatching company and a customer, and the dispatching company stores a plurality of dispatching work orders, each of which records a customer telephone number and A method corresponding to the dispatcher's telephone number. The method includes at least the following steps: when a customer wants to talk to the dispatcher, the customer dials the service telephone number, and the device first retrieves the call number of the customer, and according to the customer The telephone number is searched from the plurality of work orders to search for a work order with the customer's telephone number recorded. Φ Then, the corresponding dispatcher's telephone number recorded in the dispatched work order is retrieved, and the corresponding dispatched worker is dialed. The personnel telephone number is used to establish a communication connection between the incoming call customer and the dispatched person and the customer. In another embodiment, each dispatch work order further records a place where the dispatcher provides the service and the time when the service is provided. The method further includes extracting information from the dispatcher to provide the service location to the customer from the dispatch order in which the customer's telephone number is recorded, for the customer to select The correct work order is sent, or the time information of the dispatched personnel to provide the service Φ is taken from the dispatched work order recording the customer's telephone number to the customer for the customer to select the correct dispatch work order. The aspect is to provide a method for establishing a communication connection, wherein the method is used to establish a communication connection between a dispatched company and a customer. The dispatch company stores a plurality of dispatch work orders, each of which is sent. The work order records a customer phone number and a corresponding dispatcher phone number. The method includes the following steps: when a dispatcher wants to talk to the customer, the dispatcher dials the service phone number, and the device first retrieves the dispatcher. The call phone number, and according to the dispatcher's phone number, search for the dispatched worker who recorded the phone number of the dispatcher from the work order of the dispatcher 201110662: dial the corresponding customer phone number recorded in the work order , and the communication between the customer and the room. Gossip, and look around. In the case of the case, 'every work order is recorded, and the dispatcher == Syria. The financial law also includes the dispatched work order from which the telephone number of the dispatched employee is recorded. The information is given to the dispatched worker for the dispatched personnel to select the work: the member has the dispatched work order of the employee's telephone number. Information _ dispatched to the dispatched staff, the sample is provided in the establishment of a communication connection installed in a dispatch company - dispatched personnel and - one (four) set at least contains a call system for receiving The device, the transfer feeder, and the data-in-a-box work order have at least two phone numbers recorded by the server to retrieve the call system; Lu, the brother's call number is from the database. Search for the tiger code 'and according to the electricity and the second two out 5 have recorded the phone number of the work order, ... Chen Gong early to take another phone number to play, establish the call phone number and the phone number == Into the dial-up in the - _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The tongue and the tongue code is a call from the correspondent's telephone operator, and the other telephone number is recorded from the dispatcher;; care:: 201110662 number. In another embodiment, each work order is recorded with a location where the dispatcher provides the service and when the service is provided. The search server extracts the information of the service location provided by the dispatcher from the dispatched work order to the incoming call, and selects the correct dispatch work order. Or the search server selects the information of the time when the dispatcher provides the service from the dispatching order to the incoming call, and selects the correct dispatch order. In another embodiment, when the purpose of a dispatcher to contact the customer is only to inform the dispatcher that the vehicle has arrived at the scene, and the dispatcher does not have to talk to the customer or actually make a call to save the cost of the telephone, the present invention will Retrieving the immediate signal from the dispatched personnel to the designated site. The signal is sent to an external dispatch system via the on-board or on-board device to update the arrival block content of the corresponding dispatch ticket database when the dispatcher arrives. . Before the customer picks up the phone, the number of calls continues to occur until a designated caller ID number is confirmed to remain on the customer's phone and hangs up. The designated telephone number will be sent by the customer as a dispatcher. In other words, even if the customer hangs up when the customer picks up the phone, the designated number is left on the customer's phone, which is still for the purpose of notifying the customer. When the customer sees the designated call number and calls back the designated phone number, the designated phone will play the recording to let the customer know that this is the dispatcher arrival notice and allow the customer to choose to transfer the call to the dispatcher. Make a direct call. In summary, the present invention allows the calling customer to contact the driver without having to dispatch the company service personnel or remember the service driver number, thereby saving the time of the calling customer and greatly reducing the manpower of the dispatching company 201110662 fee. In addition, the present invention also allows the service driver to contact the service driver without having to pass through the service, so that the customer will not be leaked, and there will be no harassment afterwards. Moreover, the service quality of the driver in the car service and the service driver can be confirmed by the present invention: If yes: Record: Tapes can also be retrieved here and verified accordingly. If there is any service failure [Embodiment] The present invention adopts an automatic connection number, and inputs one in - eight, so that one of the notifications dials one of the fixed parties and establishes ', and the system searches for the pass based on the condition only. For this reason, the fixed number of Shima, because of the method of the present invention, reveals the right to disclose information. In addition, the notice party is the guarantee that the privacy of the notifying party and the notified party can be established, and no one can be established. The transfer, the invention can not only be used, and the driver's contact with the driver to establish a taxi car customer or passenger customer and the service person can be applied to any staff member who has protection of privacy needs outside the company - Contact, especially the service staff of the matching dispatcher. For example: receiving, _ Α ^ 其 其 其 其 其 其 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ In the following example, the actual communication of the present invention = the communication between the customer or the passenger and the driver is referred to in Fig. 1; According to an embodiment of the present invention, the dispatch of the driver and the driver has been dispatched. The process of the present invention is when the & 'is already-service driver paired to _ 201110662 and when the car customer wants to contact the service driver, the process can be established and connected to the service company. Each completed work order: = number, dispatch time of the work order, the customer who has the car, the code of the customer, the place of the transfer, the place where the transfer service is provided, and the time for the transfer service. ^Before the step ΗΠ 'The caller who wants to talk with the driver can call Qin 'the special line', for example: set up for a dispatch company to provide φ 1 to all the car customers to contact and dispatch through this dispatch company. The driver used it. This special line can also be the same as the car number of the team. When the passenger f dials in, if the caller has already finished calling the car work order, the system automatically prompts the caller to talk with the driver, but if the call number is not available. Yucheng's car J1 single 'automatic voice does not prompt to talk with the dispatcher. In another embodiment, the service call made by the calling customer can be the same as the service call by the driver, and since the system is different, the telephone number is called the driver or the driver, and then processed. Then in step 1〇2, it is called to detect whether the caller of the calling customer has displayed its caller number. For example, a communication system detects whether the incoming call information includes the telephone number of the calling customer. Since the detection of the incoming call number is performed by the dispatching company, the dispatched attendant does not know the telephone number of the calling customer. When the call information of the calling customer includes its telephone number, in step 1〇3, the telephone number is used to perform the work order search. That is, the customer code is obtained based on the customer phone number, and a work order in which the customer is registered is searched for from the plurality of work orders. In another embodiment, the unilateral [S] 9 201110662 method for recording the customer code or telephone number is searched from the plurality of work orders, and is further included in the customer data storage when the work order is generated. The position is marked with the corresponding dispatch number to increase the speed of finding the work order by customer code or telephone number. Conversely, when the call information of the calling customer does not include its telephone number, in step 104, the calling customer is required to input the telephone number by manual input, or redial by another telephone, or transfer the service personnel for assistance. , or end this process. When the calling customer enters his or her telephone number by manual input in step 104, it will return to step 103 to use the telephone number to perform a work order search. That is, according to the customer's telephone number, the customer code is obtained, and the work order in which the customer code is recorded is searched from the plurality of work orders. When the calling customer selects the transfer service personnel to assist in step 104, in step 112, the dispatching company directly communicates with the dispatching company service person. Next, in step 105, it is determined whether more than one work order is found. Since the calling service requested by a car customer may be more than once, the dispatch order stored in the dispatch company database may have many pens, so the work order searched in step 105 may be more than one. If it is determined in step 105 that the searched work order exceeds one, the present invention provides a voice guidance in step 113 for the calling customer to select a work order. For example, in an embodiment, the calling customer may be within a time interval. The car service is carried out twice in succession, and the driver of the service to be contacted may not be the driver who provided the service in the most recent time. At this time, the invention can set a work order for all the phone numbers corresponding to the car customer in a time interval. The voice report is used to inform each dispatching work of a specific content to the user, for example, information on the time of dispatching the work order, the location where the driver provides the pick-up service or the time of the call, and the user can make a choice. After the calling customer selects the correct dispatching order, in step 107, according to the matching driver's phone record recorded on the dispatched work order m 10 201110662, in an embodiment, the corresponding record recorded in the dispatched work order is retrieved. The worker code, and then obtain its phone number, to make a call. In another embodiment, before dialing the corresponding dispatcher's telephone number, the first caller is notified of the corresponding dispatcher code to allow the customer to record the backup. At the same time, in step 108, the calling customer calls and the service driver make a call. On the other hand, if it is determined in step 105 that the searched work order has not exceeded one, in step 106, it is determined whether a single one-time work order is found, and if at step 106, it is determined that no dispatch has been found. The order will be notified in step 114 that there is no record of the dispatch of the customer, that is, no matching driver has provided the service. At this point, proceed to step 115 to ask if the calling customer needs to send a work order inquiry with another telephone number, or transfer the service personnel for assistance, or end the process. When the calling customer enters another phone number to perform a work order inquiry in step 115, it will return to step 103 to perform a work order search using the input phone number, that is, obtain the customer code according to the customer phone number, from the The work order for the customer code is searched for in the multiple work order. When the calling customer selects the transfer service personnel for assistance in step 108, in step 112, the call is made directly to the dispatching company service person. On the other hand, if a work order is found in step 106, the call is made according to the paired driver's phone record recorded on the work order in step 107, that is, the corresponding dispatcher code recorded in the work order is retrieved. Then get its phone number. At the same time, in step 108, the calling customer is called to make a call with the service driver. After the call of the calling customer is transferred to the service driver in step 108, it is determined in step 109 whether the transfer is successful. After the transfer is successful, in step 201110662, you can call the service driver at the same time, and the process can also be ^^.仃 call recording ‘ to ensure the quality of service. On the other hand, when the step ~ judges that the transfer is unsuccessful, it will enter the step ill, ask the driver to call] No, wait for the transfer, or inform the service driver with the text message to help _ 1U 5 5 yin rumors, Or end this process. When the calling customer selects the transfer service personnel for assistance, in step 112, the call is directly made with the dispatching company service person. The intention is that the above-mentioned method can be used more, after the vehicle is called the vehicle, after the service driver arrives at the service location, the customer, the machine automatically dials the customer's telephone number by telephone to inform the car to the suburbs. ΐIf you don’t connect, leave only the missed caller number to call the car customer to call back, or renew the call to call the customer to call back the special line call. When the caller calls the callback, the 5 f can be connected to the service secretary. The communication between the two parties is shown in Fig. 2. Fig. 2 is a flow chart showing the connection between the driver and the γ^ according to an embodiment of the present invention. The process of the present invention is when a car is called, and then a service driver has been paired to a car park, and the driver of the service wants to contact the car customer. 2 Dispatch: ^ The process establishes a connection with the calling customer. In addition, each of the work orders completed by the No. 1 and No. 1 of the present invention records at least: the time when the calling customer creates the phone bill, the telephone number of the calling customer, the ji code of the matching driver, the code of the matching driver, and the delivery The location of the service, the time for booking the shuttle service. First, in step 201, the service driver can dial a dedicated line, where the line is like 1], for example, set up for a dispatch company to provide all of the dispatches. S3 12 201110662. The company dispatches matching drivers and car customers. Contact us. In a practical example, the service call made by the paired driver is an independent service telephone number different from the telephone number of the dispatching company. In another embodiment, the service call made by the paired driver is the same as the telephone number of the dispatching company that accepts the dispatch request, and the difference in the telephone number of the system since the call is made by the calling customer or the paired driver, and then processed. In still another embodiment, the service call made by the paired driver is the same as the service call made by the calling customer, and the telephone number area of the system is not called the calling customer or the matched driver, and then processed. Next, in step 202, it is detected whether the caller of the service driver has displayed its caller ID. That is, the service driver code is obtained according to the service driver's phone number 'from the plurality of work orders, and the work order record of the service driver code is recorded. For example, a communication system detects whether the incoming call information includes the telephone number of the driver. Since the detection of the incoming call number is performed by the dispatching company, the calling customer does not know the telephone number of the dispatched driver. When the call information of the service driver includes his telephone number, in step 2 2 〇 3, based on the caller number, it is judged whether the driver of the service is a driver dispatched by the dispatch company, that is, whether the driver of the service is the driver of the dispatch company. Conversely, when the service driver's call information does not include his or her phone number, ^ in step 212' ask the service driver to enter his or her phone number by manual input, or redial it by another phone, or transfer the service personnel to assist: Or end this process. When the service driver enters its telephone number by manual input or redials it by another telephone in step 212, it will return to step 2, and judge whether the service driver is a dispatch company according to the input telephone number. That is, it is judged whether the driver of the service is a driver of the dispatch company 2^ m 13 201110662. When it is determined in step 203 that the input telephone number is the login to the dispatching company, and the service driver is not the driver dispatched by the dispatching company, in step 213, the service driver is requested to redial the other telephone or transfer the service personnel. Assist or end this process. When the service driver redials the other phone in step 212, the process returns to step 203, and based on the input phone number, it is determined whether the driver of the service is a driver dispatched by the dispatching company, that is, whether the driver of the service is registered as a dispatch company. Driver. Next, in step 204, searching for a dispatching work order of the dispatching company according to the telephone number of the service driver's vehicle, wherein the method for dispatching the work order with the dispatcher code or telephone number is searched from the plurality of work orders, and further includes When the work order is generated, the corresponding work order number is marked in the dispatcher's data storage position to improve the speed of using the dispatcher code or telephone number to find the work order. In step 205, it is determined whether more than one work order is found. Since a service driver may perform a dispatch task more than once, the dispatch order stored in the dispatch company database may have a lot of pens. In order to confirm the dispatch work order, the service driver is required to input the work in step 214. The single number is used to select one of the customers on the work order. And in step 207, the call is made according to the call of the customer on the dispatched work order, that is, the corresponding customer code recorded in the dispatched work order is obtained, and then the telephone number is obtained. At the same time, in step 208, the transfer service driver calls the calling customer to make a call. In addition, in another embodiment, the present invention can also notify each dispatching work of a specific content to the service driver by means of voice report, for example, information on the time of dispatching the work order, the location where the driver provides the pick-up service, and the calling vehicle. The time, or the time of the pick-up service, allows the service driver to make a choice. On the other hand, if no more than one dispatch 201110662-single is found in step 205, it will be determined in step 206 whether a single dispatch work order is found. If, in step 206, it is determined that no dispatch work order has been found. At step 215, the service driver is informed that there is no record of any dispatch. On the other hand, if a work order is found in step 2〇6, in step 207, the call is made according to the call of the customer on the work order, and in step 2〇8, the caller is transferred to the caller. The car customer makes a call. When the service driver call is transferred to the calling customer in step 208, it is determined in step 209 whether the transfer is successful. After the transfer is successful, in step 210, the service driver can make a call with the calling customer, and the process can also select the call recording to ensure the service quality. On the other hand, when it is judged in step 209 that the transfer is unsuccessful, it proceeds to step 211 to inquire whether the service driver continues to wait for the transfer or terminates the flow. Referring to Fig. 3, there is shown an apparatus for automatically establishing a connection between a calling customer and a driver for performing the present invention. The automatic establishing connection device 3 of the present invention includes: a search server 301, a transfer server 302, a customer database 3〇3, a service driver database 304, a dispatch ticket database 305, and a service driver call system. 3, 6, the call customer call system 307 dispatched personnel to the signal receiver 308, and an external dispatch system 309. The service driver and the calling customer can be connected to the search server 301 through the service driver communication system 306 and the calling customer communication system 307, respectively. The customer database 303 contains at least the telephone number of the calling customer and the code of the calling customer. The service driver database 304 contains at least the telephone number of the service driver and the code of the service driver. There are at least a number of dispatched work orders in the dispatch work order database 305. Each dispatch work order records the dispatch status, the call customer code and the service driver code, the time of the car, the place where the shuttle service is provided, and the pre-201110662 The time of the pick-up service, the actual arrival time of the dispatcher or the mark. The databases can also be integrated into a database, so that at least one phone number of the calling customer, the code of the calling customer, the phone number of the matching driver, the code of the matching driver, the calling time, and the pick-up are recorded on the work order. The location of the service, the time when the shuttle service is scheduled. This external dispatch system 309 is updated according to the status of the work order. - A search server 301 can search for the corresponding driver details from the service driver database 304 according to the service driver's telephone number, for example, find the driver code by the driver/phone number, and then send the work order database according to the code. 3〇5 searches for the corresponding dispatching work order, and retrieves the corresponding calling customer electric power number from the customer database 303 according to the calling customer customer code recorded thereon, to indicate the transfer servo 3〇2 device according to this Call the customer's phone number to dial. On the other hand, the search server 3〇1 can also search for the detailed information of the corresponding calling customer from the calling customer database 303 according to the telephone number of the calling customer, for example, since the calling customer calls the customer to find the calling customer. The code number is then searched for from the dispatch work order database 305 according to the code, and the corresponding service driver phone number is retrieved from the service driver database 3〇4 according to the driver code recorded thereon. The instruction transfer word server 3〇2 is dialed according to the service driver's phone number. According to the device 300', when the calling customer wants to contact the service driver, they can connect with the search server 〇1 through the calling customer calling system 307. At this time, the search server 301 makes a call according to the calling customer. The number data is searched from the calling customer database 303 for the corresponding calling customer code, and then the corresponding work order is searched from the dispatched work database 305 according to the code, and the driver's information is obtained according to the driver code recorded thereon. The corresponding service driver phone number is retrieved from the library 3〇4 201110662 to instruct the transfer server 302 to dial according to the service driver's phone number, and the incoming call customer phone number is connected with the call to the service driver. Make the caller and the customer call the service driver. On the other hand, when the service driver wants to contact the calling customer, he can connect to the search server 301 via the service driver communication system 306. At this time, the search server 301 can search for the corresponding driver code from the service driver database 304 according to the service driver's telephone number, and then search for the corresponding work order from the dispatching work order database 305 according to the code, and According to the car customer code recorded thereon, the corresponding customer phone number is retrieved from the customer database 303, so as to indicate that the transfer servo 302 is dialed according to the calling customer's phone number, and the call service driver's phone number is The outgoing call is connected to the calling customer's phone, so that the incoming call driver and the calling passenger can make a call. The β dispatcher arrives at the signal receiver 308, and can receive the signal that the dispatcher arrives at the scene. The arrival signal acquisition method includes directly obtaining by an external dispatch system=09 or by the arrival information of the dispatching database 3〇5, wherein the The search server 3〇1 can retrieve the dispatched personnel who arrive at the receiver 3〇8 to arrive at the site signal, and automatically obtain the corresponding dispatch order according to the signal, and from the dispatched work order. The corresponding customer code is taken, and then the customer's phone number is taken out to the transfer server 3〇2 to make a call, and the dispatcher arrives at the scene to notify the corresponding customer of the communication. In another embodiment, when a dispatcher wants to contact a customer only for the purpose of notifying that the dispatcher has arrived at the scene, there is no need to send a worker to actually make a call with the customer or to save the cost of the call, for example, a taxi. The passenger is automatically notified when the location is reached, without having to talk to the passenger. 201110662 In this embodiment, the present invention retrieves the instant signal from the dispatcher to the designated site, and the signal is sent to an external dispatch system via the on-board or on-board device when the dispatcher arrives to update the correspondence. Arrival of the work order database to reach the block content. Before the customer picks up the phone, the number of calls continues to occur until a designated caller ID number is confirmed to remain on the customer's phone and hangs up. The designated telephone number will be used as the message of the dispatcher. In other words, even if the customer hangs up when the customer picks up the phone, the designated number is left on the customer's phone, which is still the purpose of notifying the customer. When the customer sees the designated call number and calls back the designated phone number, the designated phone will play the recording to let the customer know that this is the dispatcher arrival notice and allow the customer to choose to transfer the call to the dispatcher. Make a direct call. Of course, if the telephone fee is not taken into consideration, the present invention can dial the dispatcher's telephone after dialing the customer, and establish the communication connection between the two parties. In other words, the present invention further provides a method for establishing a communication connection, which is used to establish communication between a dispatched company and a customer, the dispatch company stores a plurality of work orders, each dispatch The single record has a customer code and a dispatcher code corresponding to the service. The method automatically captures an instant signal from a dispatcher to the designated site. The signal is transmitted by the dispatcher or the onboard device when the dispatcher arrives. To an external dispatch system, to update the arrival block content of the dispatch work order database corresponding to the dispatch or directly to the dispatcher to reach the signal receiver. Then, the corresponding work order is retrieved according to the instant signal, and the corresponding customer code recorded in the work order is retrieved, thereby obtaining the telephone number. And dial the corresponding customer's phone number to establish a communication link between the dispatcher and the customer. In an embodiment, when the customer picks up the phone, the caller is dialed to establish a connection. In another embodiment, the customer and the dispatcher are simultaneously dialed to establish a communication connection between the two parties. In addition, in order to save the communication cost, the embodiment further provides that before the customer picks up the phone, as long as the number of the phone calls can leave a designated caller's number to be hung up in the customer's phone, the customer is not allowed to pick up. In other words, as long as the designated telephone number is left on the customer's telephone and as a dispatcher arrives, even if the customer picks up the call, the call is hanged up to the point of notifying the customer. At this time, when the customer sees the designated call number, the phone Φ can call back the designated phone number, the system will play the recording to let the customer know that this is the dispatcher arrival notice, and allow the customer to choose to transfer the call to the party. Workers make direct calls. When the communication link between the dispatcher and the customer is established, the system records the content of the communication conversation that the customer receives from the call to ensure the quality of the service. In addition, it is also possible to send a work order code in the portable or on-board equipment at the time of dispatch. When the arrival signal is transmitted to the external dispatch system, the work order number will be transmitted together. At this time, it can be directly sent by the dispatcher. The work order number corresponds to the work order corresponding to the Φ dispatch. The corresponding work order number can also be noted in the dispatcher's data storage location when the work order is generated, so as to improve the speed of using the dispatcher code or telephone number to find the work order. It will be apparent from the above-described embodiments of the present invention that the application of the present invention has the following advantages. The invention allows the calling customer to contact the driver without having to dispatch the company service personnel, and does not have to remember the service driver number, thereby saving the time of the customer and greatly reducing the labor waste of the dispatching company. In addition, the present invention allows the service driver to have the service driver contact the calling customer without having to dispatch the company personnel, so that the telephone number of the calling customer will not be leaked to the service department, and there will be no harassment afterwards. Moreover, the invention can start automatic recording when the calling customer and the service driver call, so the quality of the service driver's service can be ensured, and if there is any service failure, the tape can be checked and verified. . Although the present invention has been disclosed in the above embodiments, it is not intended to limit the present invention, and the present invention can be modified and modified without departing from the spirit and scope of the present invention. The scope is subject to the definition of the scope of the patent application attached. BRIEF DESCRIPTION OF THE DRAWINGS The above and other objects, features, advantages and embodiments of the present invention will become more apparent and understood. The car customer establishes a flow chart for connecting with the driver. Figure 2 is a flow chart showing the connection between the driver establishment and the calling customer in accordance with an embodiment of the present invention. • Figure 3 shows the device used to perform the present invention to automatically establish a connection between the calling customer and the driver. [Main component symbol description] 101 Called customer who wants to talk with the driver can dial a dedicated line 102 to detect whether the caller of the calling customer has a caller ID number 103. Use this phone number to send a work order search 104 to request the car customer to Manually enter the phone number 201110662 to enter 105 if there is more than one dispatch order 106 to determine whether to search for a single dispatch work order 107 according to the matching driver's phone record on the dispatched work order to dial 108 to call the customer call and The service driver makes a call 109 to determine whether the transfer is successful. 110 The calling customer and the service driver make a call. 111 Ask the calling customer whether to continue waiting for the transfer, or to send a text message to the service driver to ask for assistance, or voice rumors, or to end this. The item flow 112 directly makes a call with the dispatching company service person. 113 voice guidance selects a dispatch work order 114 no dispatch work record 115 to ask whether the calling customer needs to send a work order inquiry by another telephone number, or transfer the service personnel for assistance. Or end this process 201 service driver to call a dedicated line $ 202 to detect the call of this service driver Whether there is a caller number 203 indicating that the service caller is dispatched by the dispatching company based on the caller number 204, and based on the service driver's car number search dispatching company's dispatching work order 205, it is judged whether or not more than one dispatch work order 206 is found. Whether to search for a single dispatch work order 207 according to the call customer record on the dispatch work order, dial 208 transfer service driver call to the calling customer to make a call [S] 21 201110662 . 209 determine whether the transfer is successful 210 The service driver can make a call with the calling customer 211 to ask the service driver whether to continue to wait for the transfer, or to end the process 212 to request the service driver to enter his or her phone number by manual input, or redial on another phone, or turn Receive service personnel to assist or end this process. 213 requires the service driver to redial the phone or transfer the service personnel to • assist or end the process. 214 Let the service driver enter the work order number to select one of the customers on the work order 215 to inform the service driver that there is no dispatch record 300 automatically establishes the connection device 301 search server 302 transfer server I 303 customer database 304 service Driver database 305 dispatch ticket database 306 service driver call system 307 call customer call system 308 dispatcher arrival signal receiver 309 - external dispatch system m 22