TR201907757A2 - INTELLIGENT JOB ASSIGNMENT SYSTEM - Google Patents

Abstract

This invention is about an intelligent job assignment system (1) that enables the automatic assignment of teams, persons and departments that will provide the solution of the same and / or similar problems that will occur in the future by analyzing the work that occurs and resolved over time in the services and / or services provided by corporate companies. . The purpose of the present invention is to intelligently analyze the content of the records of requests and / or problems occurring in corporate companies over time, and automatically determine by which unit the problem and / or request was solved; It is to realize an intelligent job assignment system (1) that enables the rapid solution of similar requests and / or problems that will occur in the future.

Description

DESCRIPTION AN SMART JOB ASSIGNMENT SYSTEM Technical Field This invention is used in the services and/or services provided by corporate companies from time to time. By analyzing the work that has been done and solved in the future, will provide solutions to the same and/or similar problems that may arise An intelligent system that enables automatic assignment of teams, people and departments. It is related to the job assignment system. Prior Art Today, corporate companies provide many different services and/or services to private and legal entities. provides service. People and companies served by corporate companies Continuous monitoring of whether they are satisfied with the service provided and/or is done. Corporate companies receive regular requests from the people and companies they serve. collects feedback as. Over time, corporate companies As a result of the return notifications, they can make their own plans for the future more healthily. is doing. Although the services provided by corporate companies seem simple, related to the relevant service and/or service, ensuring the proper functioning of the service provided Many information technologies (IT) systems and elements are used. Informatics As time goes by, malfunctions occur in systems and elements with technology, Mistakes are made. This is happening in their own IT systems and employees. Errors are repaired or serviced without wasting time is required. These errors, which occur over time, are both software and It may be hardware related. Generally in IT systems in corporate companies, Problems of different types and abilities in correcting errors occurring in the elements Solving departments are used. Additionally, customer relations management (CRM - Customer Relationship Management) records, in previous periods It includes information about the solved problems and the department that solved the relevant problem.

However, manual review of CRM records and future Assigning the task of solving any problems that may arise to the relevant department and this situation causes financial harm to the corporate company. This For this reason, corporate companies that cannot solve their customers' complaints in a short time may lose their customers to other competing companies.

For these reasons, the services and/or services provided by corporate companies Ensuring that problems occurring in services are resolved without wasting time and departments that will solve technical problems and complaints that may arise in the future By automatically assigning the technical solution to be completed in the shortest time There is a need for an intelligent job assignment system that provides In this invention, the main cause of the problems experienced in wireless carrier networks is automatically detected. An analytical application that detects Included in the invention in question field data management platform from user devices and units on the network receives performance data. The analytical application mentioned in the invention is also a or detects a problem affecting more than one user device. Later analytical application machine learning algorithms on this performance data runs and uncovers and resolves the main problem causing the problem. is doing.

Brief Description of the Invention The purpose of this invention is to meet the demands that occur over time in corporate companies. and/or intelligently analyzing the record content of the problems, By automatically determining which unit resolved the request; Quick solution to similar requests and/or problems that may arise in the future To realize an intelligent job assignment system that ensures that the work is done in the right way.

Another purpose of the invention is to provide textual information in the explanation areas of the opened requests and problems. By automatically assigning it to the relevant group and person according to the expressions; the additional effort of analyzing the records by an employee may lead to the wrong groups and/or to ensure that the workload is carried out correctly by preventing the possibility of transfer to departments. Intelligent job assignment that allows the solution to be assigned to groups and/or departments to realize the system.

Detailed Description of the Invention "An Intelligent Job Assignment System" was implemented to achieve the purpose of this invention. It is shown in the figure, this figure; Figure-1 The subject of the invention is the schematic view of an intelligent job assignment system.

The parts in the figure are numbered one by one, and these numbers The equivalents are given below.

electronic device Database Over time, the services and/or services provided by corporate companies By analyzing the work that has been done and solved, it is Teams that will provide solutions to the same and/or similar problems in the future, The subject of the invention is a smart device that enables automatic assignment of people and departments. a job assignment system (1); - a person who is authorized and has access to at least one service and/or service at least one electronic device (2) used by the user, - from previous periods and created by current customers requests, complaints or problems regarding various services or services at least one database (3) configured to store - textual content in the database (3) that is in communication with the database (3) It solves and gives meaning to expressions with artificial intelligence algorithms, To resolve possible software and hardware problems and complaints most structured to direct to relevant units, teams or departments It contains at least one server (4).

The electronic device (2) included in the system (1) subject to BUIUS is a state-of-the-art technology. exchange data using any communication protocol available in the mobile device that implements and can run at least one application interface on it. A device such as a phone, smartphone, tablet, or portable computer.

Electronic device (2) preferably an IT device connected to the relevant corporate company Problem solving team and/or teams in the technology department It is used by.

A certain period of time is recorded on the database (3) in the system (1) that is the subject of the invention. in; In the preferred embodiment of the invention, it was closed within the last year, in the form of a list of resolved records, problems or requests It is configured to store defined states. With this The records resolved on the database (3) are transferred to the relevant corporate company. It also includes information about which units, departments or individuals solved the problem. It is configured to store in list format. Also database (3) complaints and demands of customers affiliated with the relevant corporate company. records created in line with the information obtained from the units that evaluate It is configured to be stored in list format.

The server (4) in the system (1) subject to the invention is wired with the electronic device (2). and/or is configured to communicate wirelessly. Presenter (4) textual information in the deciphered records in the database (3) statements and requests and problems in the resolved records in the database (3). Identifying the information contained in the solving units, teams and departments and an assignment decision that directs it as input to machine learning algorithms. It is configured to operate the function. So server (4) decision function to assign textual expressions in the database (3) to each other by comparing which request, complaint or problem is handled by which unit or team. or to automatically detect what the department has resolved. is being configured. The server (4) sends unresolved information sent to it from the database (3). record information containing the complaint, request or problem to the relevant person who will solve the problem. to be transmitted to the electronic device (2) in the unit, team, department is being configured.

This IUS subject is transmitted to a corporate company in an intelligent job assignment System (1). Complaints and requests are listed and stored in the database (3). in database (3) records and problems that have not been closed, that is, unresolved, within the last year or requests are listed as rule sets. Also in the database (3) solved problems, that is, closed records and problems in closed records The people, units or departments who solve the problem are also recorded.

Solved records in the database (3) and information of the teams that solved the problems is transmitted to the server (4). The assignment decision function on the server (4) with the closed records in the database (3) and the units that resolve the closed record, The information of teams and departments is shared with each other through machine learning and character It is compared with identification algorithms. So server (4) decision function to assign textual expressions in the database (3) to each other by comparing which request, complaint or problem is handled by which unit or team. or automatically detects what the department has solved. Server (4) unresolved complaint, request or problem transmitted to him/her from the database (3) the record information containing the information to the relevant unit or team that will solve the problem, It is transmitted to the electronic device (2) in the department.

The subject of the invention has been used in corporate companies over time with an intelligent job assignment system (1). Intelligently ensure that the contents of the record of requests and/or problems that occur analysis, which unit handles the problem and/or request. Automatic detection of the problem has been solved, similar problems that will occur in the future rapid resolution of requests and/or problems is provided. In addition, an explanation of the requests and problems opened with this system (1) automatic assignment to the relevant group and person according to the textual expressions in the fields This includes the additional effort of analyzing records by an employee, incorrect preventing the possibility of transfer to groups, units or departments, Assigning the workload to the correct solution groups, units or departments is provided.

Various applications of a data verification system (1) that are the subject of the invention It is possible to develop the invention, but the invention cannot be limited to the examples explained here. is essentially as stated in the claims.

Claims (9)

CLAIM: This invention is based on an intelligent job assignment system (1) that enables the automatic assignment of teams, individuals and departments that will provide solutions to the same and/or similar problems that will occur in the future by analyzing the jobs that have been created and solved over time in the services and/or services provided by corporate companies (1). It is relevant. The purpose of this invention is to intelligently analyze the content of the record of requests and/or problems that occur in corporate companies over time, by automatically determining which unit resolved the problem and/or request; To realize an intelligent job assignment system (1) that ensures rapid resolution of similar demands and/or problems that may arise in the future. CLAIMS 1. By analyzing the services and/or services provided by corporate companies over time and the work that has been solved, it enables the automatic assignment of teams, individuals and departments that will provide solutions to the same and/or similar problems that may occur in the future; - at least one electronic device (2) used by a user who is authorized and has the opportunity to access at least one service and/or service, - requests, complaints or problems regarding various services or services belonging to past periods and created by current customers Contains at least one database (3) configured for storage and - in communication with the database (3) - solves and gives meaning to the intellectual expressions in the database (3) with artificial intelligence algorithms, and sends information to the relevant units to resolve software and hardware problems and complaints that are likely to occur in the future. , an intelligent work assignment system (1) characterized by at least one server (4) configured to route to teams or departments. 2. A smart job assignment as in Claim 1, characterized by an electronic device (2) that is a device such as a mobile phone, smartphone, tablet or portable computer that exchanges data using any communication protocol and can run at least one application interface on it. system (1). 3. Within a certain period of time; An intelligent job assignment system (1) as in Claim 1 or 2, characterized by a database (3) configured to store the records, problems or requests that have been closed and resolved within the last year, defined in list form. 4. An intelligent job assignment system (1) as in any of the above claims, characterized by a database (3) structured to store in list form the information on which units, departments or individuals affiliated to the relevant corporate company resolved the resolved records. 5. An intelligent job assignment as in any of the above claims, characterized by the database (3) configured to store in list form the records created in line with the information obtained from the units that evaluate the complaints and demands of the customers affiliated with the relevant corporate company. 6. An intelligent job assignment system (1) as in any of the above claims, characterized by a server (4) configured to communicate with the electronic device (2) wired and/or wirelessly. 7. A server configured to run an assignment decision function that directs the textual expressions in the solved records and the requests in the solved records in the database (3) and the information in the units, teams and departments that solve the problems as input to character identification and machine learning algorithms (4 An intelligent job assignment system (1) as in any of the above claims, characterized by ). 8. An intelligent system as in Claim, characterized by the server (4) configured to automatically determine which unit, team or department solved which request, complaint or problem by comparing the text expressions in the database (3) with each other through the assignment decision function. job assignment system 9. A smart business as in any of the above claims, characterized by a server (4) configured to transmit the record information containing the unresolved complaint, request or problem transmitted to it from the database (3) to the electronic device (2) in the relevant unit, team or department that will solve the problem. assignment system (1).