TH14962Y - Online tour guide order system - Google Patents

Abstract

------August 21, 2018------(OCR) Page 1 of 1. Summary of the Invention: Generally, an invention concerning an "Online Tour Guide Job Order System" (E-Job Order Application) consists of the following main parts: 1. Hardware tools: - Cloud hosting, consisting of a server, database, and backup, available 24 hours a day. - Internet-connected communication devices such as mobile phones (smartphones), desktop computers, notebooks, tablets, and other internet-connected communication devices. 2. The "Online Tour Guide Job Order System" (E-Job Order Application), consisting of a web application and a mobile application, which functions to create online tour guide job orders from tourism establishments to tour guides, serving as confirmation that this group of tourists or this individual has contacted that establishment. With this tour guide as the leader of the tour, the implementation of the "Online Tour Guide Work Order System" lays a new foundation for collecting tourism data in an online format. This will dramatically enhance the development of the Thai tourism industry in several areas, including: A. A system that confirms 100% insurance coverage for both tourists and tour guides. B. A system that helps locate missing tourists from the "Online Tour Guide Work Order System" using BIG DATA technology. C. A system that allows for analysis to determine the adequacy of tour guides of each language in relation to actual demand. D. A system that reduces the time and expenses for tour guides in physically obtaining tour guide work orders. ------------ Page 1 of 1 page Summary of the Invention Generally, an online tour guide job order system (E-Job Order) consists of two main components: 1. Hardware tools: - Cloud Hosting (Figure IA) comprising a server, database, and backup capabilities, available 24/7. - Internet-connected communication devices (Figure 2A), such as smartphones, desktop computers, notebooks, tablets, and other internet-enabled devices. 2. Job order application: Consisting of a website (Figure 3A) and a mobile application (Figure 4A), which generates job orders from tourism establishments to tour guides, serving as confirmation that a particular tourist group or individual has contacted that establishment and that specific tour guide is their leader in Thailand. The database (Figure 5A) serves as storage for various agencies involved in this system.

Claims (9)

Urgent Amendment January 16, 2019 Claims 1. The online tour guide work order system is a digital system for creating tour guide work orders. Users will be required to log in for accuracy and security before accessing the system. A key feature is that the entire system is online, accessible via a web application or mobile application, compatible with internet-enabled devices. The system stores online tour guide work order data in a database, creating a large dataset (Big Data), which is then analyzed using Big Data technology. The main components are as follows: End Device: A portable device capable of internet access via a web application or mobile application. The device connects to the database on a cloud server to send and receive tourism-related requests or information. Database: Stores data on Thailand's tourism industry. Tourists visit various locations across all 77 provinces, stay wherever they are, eat whatever they eat, come from wherever they are, their gender and age, their travel preferences, and other travel information. This large dataset of tourist data (Big Data) is then analyzed using a cloud server. A cloud server is a large server with massive processing power, comprising an operating system, applications, and a database. These components work together continuously. Big Data technology collects text, video, and image data, stores it in a large database, resulting in a massive amount of data. This analyzed data is then used in conjunction with applications. This technology is used with databases. ++++++++++++++++++++++++++ ------21/08/2018------(OCR) Page 1 of 4 pages. Claims 1. The "Online Tour Guide Job Order System" (E-Job Order Application) has the following main components: A. The "Online Tour Guide Job Order System" (E-Job Order Application) has the special feature of being entirely online, accessed via a web application or mobile application. Currently, many users can easily access it because it supports portable devices that can access the internet, such as smartphones, notebooks, and tablets. With just a touch of a finger or a click, users can easily access the web application or mobile application, making it convenient and saving time. The "Online Tour Guide Job Order System" workflow is detailed as follows: A. 1. Registration of tour guides and operators is the first step before use, to store member profiles within the system. The system will verify the accuracy... Information from directly related agencies is required to verify data. Tour Guides: Verify using full name and tour guide license number. Establishments: Verify using legal entity name and establishment license number. Login via identification: Using username and password. A.2. Creating Online Tour Guide Work Orders: Establishments create online tour guide work orders as they receive assignments from tourists. They can specify tour guides who are already in the system or not. The system will automatically record the information of tour guides not already in the system, but these guides will not have access to the system until their registration is confirmed again. Establishments send the online tour guide work order to the specified tour guides to enter tour itinerary information. The tour guides must then submit the order to the establishment for company stamping to complete the process. Insurance Verification Process: Establishments must verify or purchase insurance through the "Online Tour Guide Work Order System." If an establishment fails this step... Creating an online tour guide order will not include a company stamp. Without the stamp, the online tour guide order will be considered incomplete. The verification process is as follows: 0. When entering tourist details in the online tour guide order up to the step before stamping, the user will select either insurance verification or insurance purchase. 0. Insurance verification involves checking existing policies via the insurance company's API (Page 2 of 4). 0. Insurance purchase is done by connecting to the insurance company's API. The system will filter the information used for insurance purchase through the online tour guide order system, such as name, gender, age, travel route, national ID number or passport number, address, etc. 0. If the establishment does not have insurance and avoids policy verification, the system will not allow further processing until a valid policy is available. This will result in an incomplete and unusable online tour guide order. A.3. Sending the online tour guide order to the relevant agency is done with a single button click. The documents will be sent immediately, significantly reducing the problems mentioned above. A.4. Closing the online tour guide order: The tour guide must take a group photo with all the tourists as proof of completion and send it back to the establishment via mobile phone. They must then wait for approval from the establishment. Once approved, the online tour guide order is considered complete. A.5. Tourist ratings of tour guides: This improves the tour guide's abilities. The higher the rating, the greater the chance of receiving work from tour companies. A.6. Announcing tour guide recruitment: This is another channel for announcing tour guide recruitment. The system can filter tour guide searches by categorizing messages into two types: language, service area, and activity. The system uses mobile phone (smartphone) notifications for ease and convenience. Groups can be created, for example, a Phuket tour guide group. Messages are only sent to tour guides within that group. A.7. Announcing requests for assistance. A. Emergency response channels allow for quick assistance in emergencies by sending messages to mobile phones (smartphones). For example, a tour guide stranded on an island, an accident, or other emergencies can be resolved quickly through this channel. B. End-user devices such as mobile phones (smartphones), notebooks, and tablets are portable devices that can access the internet. With just a touch or click, users can easily access web applications or mobile applications, saving time. Users can utilize this innovation anytime, even from abroad. C. Database: This database stores information about Thailand's tourism industry, such as where tourists visit across all 77 provinces, where they stay, what they eat, their origin, gender, age, and travel preferences. This large dataset (Big Data) is then analyzed to enhance the efficiency of various aspects of the Thai tourism industry. D. Cloud Server: This server stores the data in the database and then retrieves the large amount of tourist data for analysis. To address problems and enhance the efficiency of Thai tourism industry development in various aspects, the use of cloud servers is beneficial. Cloud servers are more efficient than traditional servers; even if one server fails, the cloud-based system can continue to function normally, operating 24/7. This is ideal for supporting web applications and mobile applications because it operates online and is compatible with currently popular devices. It's easy to use and fast. E. BIG DATA technology can be used to analyze large amounts of tourist data stored in databases, further enhancing the development of Thai tourism in several key areas. For example, it helps analyze the adequacy of tour guides in each language to meet actual market demand, providing data to educational institutions to produce tour guides that match local needs. It allows for more concise and accurate overall tourism planning due to the availability of data. This provides clear evidence, such as where tourists have visited in all 77 provinces, where they stay, what they eat, where they come from, their gender, age, travel preferences, etc. This elevates the overall quality and image of domestic tourism in the eyes of both international and domestic tourists, and will lead to increased tourism revenue. For example, businesses, tour guides, and tourists can know the density of tourist attractions in all 77 provinces at different times, allowing them to adapt to future tourist numbers. 2. The "Online Tour Guide Work Order System," as per claim 1, allows for online insurance verification. This involves checking insurance policies purchased from establishments to verify the existence of travel insurance for tourists and tour guides. If no information is found, the system will not allow the company stamp or printing of the online tour guide work order. The system consists of: - The "Online Tour Guide Work Order System" - An API for insurance companies to verify policies; for group policies, verification using policy and license numbers; and for individual policies. Verify using the policy number and national identification number or passport number - The system's API (Application Programming Interface) connects to various insurance companies to provide a link between insurance companies and the system, allowing for online verification at all times. Page 4 of 4. 3. The "Online Tour Guide Order System," as per claim 1, allows for online insurance purchases. This process occurs before the "Online Tour Guide Order System" stamps the insurance policy for each person listed in the order. The system uses automated insurance purchase details based on the information in the online tour guide order. The system consists of: - "Online Tour Guide Order System" - An API for insurance companies for purchasing insurance. The system requires necessary information for policy purchase, including name, age, travel route, national identification number, or passport number. This information is obtained from the "Online Tour Guide Order System." The system will automatically purchase the insurance online, and the buyer will be responsible for confirming the purchase and payment. To verify the accuracy of online insurance purchases through the system - the system's API (Application Programming Interface) connects to various insurance companies to serve as a connection channel between insurance companies and the system, allowing for online insurance purchases at any time, and filtering for the lowest prices that meet the specified conditions. - Policy documents obtained from online insurance purchases from insurance companies. 4. Online tour guide order system, according to claim 1, which allows the system to search for missing tourists from the online tour guide order system. This is to search for tourists in cases where it is necessary to track them down, using information obtained from the online tour guide order system. Because the online tour guide order system contains clear information about missing tourists, such as tourist names, tour company establishments, tour guide names, travel locations, transportation, accommodation, etc. This information is an important channel that helps reduce the need to trace from other channels, because currently, finding missing tourists is difficult because it requires coordination with various agencies and takes a long time to search for information before further tracking can be done. 5. The online tour guide order system, according to claim 1, allows the system to analyze the accuracy index. The adequacy of tour guides by language: An analysis of the adequacy of tour guides by language includes: - An online tour guide order system - BIG DATA technology. This analysis of tour guide adequacy uses data from the online tour guide order system, including tour guide names, tourist names, number of tourists, accommodation, tourist attractions, food consumed, etc. This data can be used to calculate statistics categorized by language using statistical principles. Specifically, the number of tourists visiting Thailand in the online tour guide order system, categorized by nationality, by month and year, can be compared to the service capabilities of one tour guide. The maximum number of groups or tourists one tour guide can serve is then calculated. Finally, the average statistical demand for tour guides is determined to ensure sufficient availability. Capable of actually accommodating the number of tourists during that period without shortage ------------ Page 1 of 3 pages. Claims 1. Online Tour Guide Job Order System (E-Job Order) Generally, the invention concerning the issuance of online tour guide job orders (E-Job Order) consists of the following important parts: 1. Hardware Tools: - Cloud Hosting (Figure 1A) includes a server, database, and backup system, available 24 hours a day. - Internet-enabled devices (Figure 2A) such as smartphones, desktop computers, notebooks, tablets, and other internet-connected devices. 2. Tour Guide Job Order Application: Consists of a website (Figure 3A) and a mobile application (Figure 4A). These applications create job orders from tourism establishments to tour guides, providing confirmation that a particular tourist group or individual has contacted that establishment and that specific tour guide is their leader in Thailand. The database (Figure 5A) serves as storage for various agencies involved in this system. 2. Based on claim number 1, this will reduce the steps, time, and number of personnel involved in issuing tour guide work orders and reduce the steps in checking tour guide work orders and documents, as everything will be in electronic format stored in a database (Figure 5A). 3. Based on claim number 1, this will streamline procedures and improve communication, making it more efficient and effective than the current system, involving: 3.1 Government agencies (Department of Tourism, Tourist Police, and other relevant government agencies); 3.2 Tour guides; 3.3 Tourism establishments; 3.4 Foreign tourists; and 3.5 Domestic tourists. 4. Based on claim number 1, we can analyze the raw data from the database (Figure 5A) to obtain an index of the adequacy of tour guides for each language to meet the actual market demand at that time (Page 2 of 3). This data can then be sent to educational institutions to produce tour guides that match the actual market demand at that time. Therefore, the shortage of tour guides for each language will be significantly reduced. 5. Based on claim number 4, the Department of Tourism can set minimum and maximum price standards for hiring tour guides. These standards will lead to an improved image of tourism in the eyes of both Thai and international tourists, resulting in greater satisfaction for both tourists and tour guides. 6. Based on claim number 4, a more concise, accurate, and precise overall plan for Thai tourism can be developed using this system, far exceeding the previous method, as it provides reliable, verifiable data and sources, rather than relying solely on unsubstantiated figures. 7. Based on claims 1 and 4, this system reduces the steps, time, and number of personnel involved in suppressing illegal tour guides because it already categorizes legitimate and unreliable operators. This simplifies the process and leads to more accurate results than traditional methods, as it provides clear supporting data. 8. Referring to claim number 7, the problem of illegal tour guides will be reduced, and consequently, the following problems will also be reduced: the problem of Chinese, Korean, Russian, etc. tour groups arriving with foreign investors who aim to profit through shopping, often by forcing them to stop at jewelry stores, leather goods shops, rubber shops, bird's nest shops, souvenir shops, and other businesses on tour buses. These businesses are joint ventures, sharing profits with tourism establishments and the illegal tour guides within those groups. 9. Based on claims 1 and 4, this will enhance the overall quality and image of Thai tourism for both Thai and international tourists, leading to increased tourism revenue, particularly for Thai SMEs. (Page 3 of 3) This is because the problem of joint ventures with foreign investors will be significantly reduced if cooperation and support are received from all sectors.