SG68583A1 - Variable communication bandwidth for providing automatic call back and call hold - Google Patents

Variable communication bandwidth for providing automatic call back and call hold

Info

Publication number
SG68583A1
SG68583A1 SG1996009893A SG1996009893A SG68583A1 SG 68583 A1 SG68583 A1 SG 68583A1 SG 1996009893 A SG1996009893 A SG 1996009893A SG 1996009893 A SG1996009893 A SG 1996009893A SG 68583 A1 SG68583 A1 SG 68583A1
Authority
SG
Singapore
Prior art keywords
communication bandwidth
call
providing automatic
variable communication
hold
Prior art date
Application number
SG1996009893A
Other languages
English (en)
Inventor
Bruce Merrill Bales
Stephen Max Thieler
Original Assignee
At & T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by At & T Corp filed Critical At & T Corp
Publication of SG68583A1 publication Critical patent/SG68583A1/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/50—Telephonic communication in combination with video communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13152—Callback
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13173—Busy signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13174—Data transmission, file transfer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13205—Primary rate access, PRI
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1326—Consultation call, broker's call, call hold, toggling
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13332—Broadband, CATV, dynamic bandwidth allocation

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Communication Control (AREA)
  • Telephonic Communication Services (AREA)
SG1996009893A 1995-05-26 1996-05-25 Variable communication bandwidth for providing automatic call back and call hold SG68583A1 (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US08/451,296 US5701295A (en) 1995-05-26 1995-05-26 Variable communication bandwidth for providing automatic call back and call hold

Publications (1)

Publication Number Publication Date
SG68583A1 true SG68583A1 (en) 1999-11-16

Family

ID=23791647

Family Applications (1)

Application Number Title Priority Date Filing Date
SG1996009893A SG68583A1 (en) 1995-05-26 1996-05-25 Variable communication bandwidth for providing automatic call back and call hold

Country Status (8)

Country Link
US (1) US5701295A (de)
EP (1) EP0744852B9 (de)
JP (1) JPH098921A (de)
CN (1) CN1097375C (de)
AU (1) AU5239496A (de)
CA (1) CA2173301C (de)
DE (1) DE69637400T2 (de)
SG (1) SG68583A1 (de)

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GB9603582D0 (en) 1996-02-20 1996-04-17 Hewlett Packard Co Method of accessing service resource items that are for use in a telecommunications system
US6069890A (en) 1996-06-26 2000-05-30 Bell Atlantic Network Services, Inc. Internet telephone service
US6154445A (en) 1996-04-18 2000-11-28 Bell Atlantic Network Services, Inc. Telephony communication via varied redundant networks
US6473404B1 (en) 1998-11-24 2002-10-29 Connect One, Inc. Multi-protocol telecommunications routing optimization
US6016307A (en) 1996-10-31 2000-01-18 Connect One, Inc. Multi-protocol telecommunications routing optimization
US7145898B1 (en) 1996-11-18 2006-12-05 Mci Communications Corporation System, method and article of manufacture for selecting a gateway of a hybrid communication system architecture
US6690654B2 (en) 1996-11-18 2004-02-10 Mci Communications Corporation Method and system for multi-media collaboration between remote parties
US6754181B1 (en) 1996-11-18 2004-06-22 Mci Communications Corporation System and method for a directory service supporting a hybrid communication system architecture
US6335927B1 (en) 1996-11-18 2002-01-01 Mci Communications Corporation System and method for providing requested quality of service in a hybrid network
US6078582A (en) 1996-12-18 2000-06-20 Bell Atlantic Network Services, Inc. Internet long distance telephone service
US5909487A (en) * 1997-01-15 1999-06-01 Ericsson, Inc. Automatic call generator within a telecommunications system
US6731625B1 (en) * 1997-02-10 2004-05-04 Mci Communications Corporation System, method and article of manufacture for a call back architecture in a hybrid network with support for internet telephony
US6137869A (en) 1997-09-16 2000-10-24 Bell Atlantic Network Services, Inc. Network session management
US6574216B1 (en) 1997-03-11 2003-06-03 Verizon Services Corp. Packet data network voice call quality monitoring
US6870827B1 (en) 1997-03-19 2005-03-22 Verizon Services Corp. Voice call alternative routing through PSTN and internet networks
US6292479B1 (en) 1997-03-19 2001-09-18 Bell Atlantic Network Services, Inc. Transport of caller identification information through diverse communication networks
US5943409A (en) * 1997-07-11 1999-08-24 Bellsouth Intellectual Property Corporation Method and system for providing automatic recall information in a telecommunications network
US5995848A (en) * 1997-07-21 1999-11-30 Telefonaktiebolaget Lm Ericsson System and method of completing calls to busy mobile subscribers in a radio telecommunications network
US6216006B1 (en) * 1997-10-31 2001-04-10 Motorola, Inc. Method for an admission control function for a wireless data network
US6141565A (en) * 1997-11-13 2000-10-31 Metawave Communications Corporation Dynamic mobile parameter optimization
US6400954B1 (en) * 1998-05-15 2002-06-04 Tlelefonaktiebolaget Lm Ericsson (Publ) Methods and systems for mode selection based on access network capacity
US7010110B2 (en) * 1999-03-31 2006-03-07 Walker Digital, Llc Method and apparatus for monitoring telephone status
US6977893B1 (en) 1999-05-17 2005-12-20 Intel Corporation Method for establishing communication on an integrated services digital network
US6735193B1 (en) * 1999-10-28 2004-05-11 Avaya Technology Corp. Method and apparatus for suppression of packets during silence periods in a packet telephony system
US7110525B1 (en) 2001-06-25 2006-09-19 Toby Heller Agent training sensitive call routing system
US7372952B1 (en) 2002-03-07 2008-05-13 Wai Wu Telephony control system with intelligent call routing
US9818136B1 (en) 2003-02-05 2017-11-14 Steven M. Hoffberg System and method for determining contingent relevance
US7676034B1 (en) 2003-03-07 2010-03-09 Wai Wu Method and system for matching entities in an auction
US8472612B1 (en) 2004-01-29 2013-06-25 Avaya Inc. Call center customer queue shortcut access code
US7729490B2 (en) 2004-02-12 2010-06-01 Avaya Inc. Post-termination contact management
US8457300B2 (en) 2004-02-12 2013-06-04 Avaya Inc. Instant message contact management in a contact center
WO2007031981A2 (en) * 2005-09-15 2007-03-22 One-Fone Ltd. Incorporating a mobile device into a peer-to-peer network
US8874477B2 (en) 2005-10-04 2014-10-28 Steven Mark Hoffberg Multifactorial optimization system and method
US8300798B1 (en) 2006-04-03 2012-10-30 Wai Wu Intelligent communication routing system and method
US8855292B1 (en) 2006-09-08 2014-10-07 Avaya Inc. Agent-enabled queue bypass to agent
CN101282574A (zh) * 2007-04-05 2008-10-08 华为技术有限公司 通信系统、设备以及多媒体呼叫方法
US20090110172A1 (en) * 2007-10-26 2009-04-30 Musa Raoul Unmehopa Method of queuing and returning calls to an interactive voice response system
US8238538B2 (en) 2009-05-28 2012-08-07 Comcast Cable Communications, Llc Stateful home phone service
JP5511550B2 (ja) * 2010-07-01 2014-06-04 株式会社Ｎｔｔドコモ 移動通信端末、移動通信システム及び移動通信方法
JP5772352B2 (ja) * 2011-07-29 2015-09-02 ブラザー工業株式会社 通信装置及びコンピュータプログラム
US9420515B2 (en) * 2011-10-18 2016-08-16 Itron, Inc. Endpoint repeater functionality selection
CN104469719B (zh) * 2013-09-16 2020-02-21 联想(北京)有限公司 通信连接方法和通信终端
US9392111B2 (en) * 2013-09-20 2016-07-12 Lenovo Enterprise Solutions (Singapore) Pte. Ltd. Reduction of on-hold call bandwidth consumption
SG11201703521UA (en) 2014-11-03 2017-05-30 Genentech Inc Methods and biomarkers for predicting efficacy and evaluation of an ox40 agonist treatment

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US3854014A (en) * 1973-04-13 1974-12-10 Stromberg Carlson Corp Call back arrangement
US4796293A (en) * 1987-12-18 1989-01-03 Communications Network Enhancement Inc. Enhanced dedicated teleconferencing system
US5195086A (en) * 1990-04-12 1993-03-16 At&T Bell Laboratories Multiple call control method in a multimedia conferencing system
US5115429A (en) * 1990-08-02 1992-05-19 Codex Corporation Dynamic encoding rate control minimizes traffic congestion in a packet network
US5182751A (en) * 1990-12-31 1993-01-26 At&T Bell Laboratories Switching system using identical switching nodes
US5309505A (en) * 1991-05-20 1994-05-03 Inventions, Inc. Automated voice system for improving agent efficiency and improving service to parties on hold
US5313454A (en) * 1992-04-01 1994-05-17 Stratacom, Inc. Congestion control for cell networks
US5371534A (en) * 1992-07-23 1994-12-06 At&T Corp. ISDN-based system for making a video call
US5311583A (en) * 1992-08-05 1994-05-10 At&T Bell Laboratories International priority calling system with callback features
JPH06284148A (ja) * 1993-03-30 1994-10-07 Hitachi Ltd 動画通信制御方法及び通信制御装置
JP3410209B2 (ja) * 1993-05-27 2003-05-26 株式会社リコー 通信方式および通信システムおよび通信装置

Also Published As

Publication number Publication date
CA2173301C (en) 1999-09-28
JPH098921A (ja) 1997-01-10
CA2173301A1 (en) 1996-11-27
CN1097375C (zh) 2002-12-25
EP0744852A3 (de) 2005-11-23
EP0744852A2 (de) 1996-11-27
EP0744852B9 (de) 2008-06-11
DE69637400T2 (de) 2008-12-24
EP0744852B1 (de) 2008-01-09
CN1137718A (zh) 1996-12-11
US5701295A (en) 1997-12-23
AU5239496A (en) 1996-12-05
DE69637400D1 (de) 2008-02-21

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