SG11202104268YA - Automatic bot creation based on scripts - Google Patents

Automatic bot creation based on scripts

Info

Publication number
SG11202104268YA
SG11202104268YA SG11202104268YA SG11202104268YA SG11202104268YA SG 11202104268Y A SG11202104268Y A SG 11202104268YA SG 11202104268Y A SG11202104268Y A SG 11202104268YA SG 11202104268Y A SG11202104268Y A SG 11202104268YA SG 11202104268Y A SG11202104268Y A SG 11202104268YA
Authority
SG
Singapore
Prior art keywords
scripts
creation based
bot creation
automatic bot
automatic
Prior art date
Application number
SG11202104268YA
Other languages
English (en)
Inventor
Ravikiran Chittari
Eswar Priyadarshan
Robert Locascio
Jonathan Altschuler
Suresh Ramakrishnaiah
Htet Win
Chuqing He
Matthew Dunn
Original Assignee
Liveperson Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Liveperson Inc filed Critical Liveperson Inc
Publication of SG11202104268YA publication Critical patent/SG11202104268YA/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/10—Text processing
    • G06F40/166—Editing, e.g. inserting or deleting
    • G06F40/186—Templates
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G06F3/04847—Interaction techniques to control parameter settings, e.g. interaction with sliders or dials
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/10—Text processing
    • G06F40/197—Version control
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/216—Handling conversation history, e.g. grouping of messages in sessions or threads
SG11202104268YA 2018-11-16 2019-11-14 Automatic bot creation based on scripts SG11202104268YA (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US201862768699P 2018-11-16 2018-11-16
PCT/US2019/061527 WO2020102571A1 (fr) 2018-11-16 2019-11-14 Création de bot automatique basée sur des scripts

Publications (1)

Publication Number Publication Date
SG11202104268YA true SG11202104268YA (en) 2021-05-28

Family

ID=69104826

Family Applications (1)

Application Number Title Priority Date Filing Date
SG11202104268YA SG11202104268YA (en) 2018-11-16 2019-11-14 Automatic bot creation based on scripts

Country Status (9)

Country Link
US (2) US10853568B2 (fr)
EP (2) EP3881500B1 (fr)
JP (2) JP7259030B2 (fr)
CN (2) CN113169931B (fr)
AU (2) AU2019380324B2 (fr)
CA (1) CA3119946A1 (fr)
IL (1) IL282683B1 (fr)
SG (1) SG11202104268YA (fr)
WO (1) WO2020102571A1 (fr)

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* Cited by examiner, † Cited by third party
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AU2019380324B2 (en) 2018-11-16 2022-08-11 Liveperson, Inc. Automatic bot creation based on scripts
US20200364806A1 (en) 2019-05-15 2020-11-19 Facebook, Inc. Systems and methods for initiating conversations within an online dating service
US11645621B2 (en) * 2019-12-27 2023-05-09 Humaxa, Inc. Method of optimizing employee communication to improve workplace engagement and retention
US11379772B2 (en) * 2020-08-04 2022-07-05 Nice Ltd. Systems and methods for analyzing computer input to provide suggested next action for automation
US11393475B1 (en) * 2021-01-13 2022-07-19 Artificial Solutions Iberia S.L Conversational system for recognizing, understanding, and acting on multiple intents and hypotheses
US11763228B2 (en) 2021-04-06 2023-09-19 Nice Ltd. Systems and methods for analyzing and connecting automation sequences
US11699431B2 (en) 2021-09-08 2023-07-11 Allstate Solutions Private Limited Methods and systems for codeless chatbot development
US11671385B1 (en) 2021-12-07 2023-06-06 International Business Machines Corporation Automated communication exchange programs for attended robotic process automation

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WO2010078614A1 (fr) * 2009-01-08 2010-07-15 Relevancenow Pty Limited Agents conversationnels
US20110258550A1 (en) * 2010-04-16 2011-10-20 Avaya Inc. System and method for generating persistent sessions in a graphical interface for managing communication sessions
US10223636B2 (en) * 2012-07-25 2019-03-05 Pullstring, Inc. Artificial intelligence script tool
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US9177318B2 (en) * 2013-04-22 2015-11-03 Palo Alto Research Center Incorporated Method and apparatus for customizing conversation agents based on user characteristics using a relevance score for automatic statements, and a response prediction function
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JP6305629B2 (ja) 2015-03-19 2018-04-04 株式会社東芝 分類装置、方法及びプログラム
US20170032027A1 (en) * 2015-07-31 2017-02-02 Nuance Communications, Inc. Contact Center Virtual Assistant
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AU2019380324B2 (en) 2018-11-16 2022-08-11 Liveperson, Inc. Automatic bot creation based on scripts

Also Published As

Publication number Publication date
EP3881500B1 (fr) 2024-03-20
EP4346184A2 (fr) 2024-04-03
IL282683B1 (en) 2024-02-01
CN113169931B (zh) 2023-03-24
JP7259030B2 (ja) 2023-04-17
WO2020102571A1 (fr) 2020-05-22
JP2023098939A (ja) 2023-07-11
US20200159991A1 (en) 2020-05-21
EP3881500A1 (fr) 2021-09-22
US20210150137A1 (en) 2021-05-20
CN116048355A (zh) 2023-05-02
US10853568B2 (en) 2020-12-01
AU2019380324A1 (en) 2021-05-27
AU2022231728A1 (en) 2022-10-06
CN113169931A (zh) 2021-07-23
JP7480386B2 (ja) 2024-05-09
AU2019380324B2 (en) 2022-08-11
IL282683A (en) 2021-06-30
JP2022507581A (ja) 2022-01-18
CA3119946A1 (fr) 2020-05-22

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