SG11202005500TA - Method and apparatus for sorting text report categories - Google Patents
Method and apparatus for sorting text report categoriesInfo
- Publication number
- SG11202005500TA SG11202005500TA SG11202005500TA SG11202005500TA SG11202005500TA SG 11202005500T A SG11202005500T A SG 11202005500TA SG 11202005500T A SG11202005500T A SG 11202005500TA SG 11202005500T A SG11202005500T A SG 11202005500TA SG 11202005500T A SG11202005500T A SG 11202005500TA
- Authority
- SG
- Singapore
- Prior art keywords
- text report
- report categories
- sorting text
- sorting
- categories
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0201—Market modelling; Market analysis; Collecting market data
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/35—Clustering; Classification
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/30—Semantic analysis
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N20/00—Machine learning
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N20/00—Machine learning
- G06N20/20—Ensemble learning
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N5/00—Computing arrangements using knowledge-based models
- G06N5/01—Dynamic search techniques; Heuristics; Dynamic trees; Branch-and-bound
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0201—Market modelling; Market analysis; Collecting market data
- G06Q30/0203—Market surveys; Market polls
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0201—Market modelling; Market analysis; Collecting market data
- G06Q30/0204—Market segmentation
- G06Q30/0205—Location or geographical consideration
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0609—Buyer or seller confidence or verification
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
- G06F40/279—Recognition of textual entities
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN201810113352.6A CN108416616A (en) | 2018-02-05 | 2018-02-05 | The sort method and device of complaints and denunciation classification |
PCT/CN2019/073149 WO2019149145A1 (en) | 2018-02-05 | 2019-01-25 | Compliant report class sorting method and apparatus |
Publications (1)
Publication Number | Publication Date |
---|---|
SG11202005500TA true SG11202005500TA (en) | 2020-07-29 |
Family
ID=63127782
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
SG11202005500TA SG11202005500TA (en) | 2018-02-05 | 2019-01-25 | Method and apparatus for sorting text report categories |
Country Status (5)
Country | Link |
---|---|
US (1) | US10915706B2 (en) |
CN (1) | CN108416616A (en) |
SG (1) | SG11202005500TA (en) |
TW (1) | TWI696194B (en) |
WO (1) | WO2019149145A1 (en) |
Families Citing this family (13)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN108416616A (en) | 2018-02-05 | 2018-08-17 | 阿里巴巴集团控股有限公司 | The sort method and device of complaints and denunciation classification |
CN109492660A (en) * | 2018-09-26 | 2019-03-19 | 平安科技(深圳)有限公司 | Calling information processing method, device, computer equipment and storage medium |
CN110969443A (en) * | 2018-09-30 | 2020-04-07 | 阿里巴巴集团控股有限公司 | Complaint event processing method, device, equipment and system |
CN109858702B (en) * | 2019-02-14 | 2021-02-19 | 中国联合网络通信集团有限公司 | Prediction method, device and equipment for customer upgrade complaints and readable storage medium |
CN111767736A (en) * | 2019-03-27 | 2020-10-13 | 阿里巴巴集团控股有限公司 | Event processing and data processing method, device, system and storage medium |
CN110378712A (en) * | 2019-07-26 | 2019-10-25 | 上海秒针网络科技有限公司 | A kind of complaint handling method and device |
CN110602652B (en) * | 2019-10-15 | 2021-07-27 | 中移信息技术有限公司 | Complaint model training method, and user complaint prediction method, device and equipment |
CN110909129B (en) * | 2019-11-14 | 2022-11-04 | 上海秒针网络科技有限公司 | Abnormal complaint event identification method and device |
CN110909545A (en) * | 2019-11-26 | 2020-03-24 | 电子科技大学 | Black guide detection method based on gradient lifting algorithm |
CN111078878B (en) * | 2019-12-06 | 2023-07-04 | 北京百度网讯科技有限公司 | Text processing method, device, equipment and computer readable storage medium |
CN112183663A (en) * | 2020-10-26 | 2021-01-05 | 北京达佳互联信息技术有限公司 | Image classification method and device, electronic equipment and storage medium |
CN112561535A (en) * | 2020-12-08 | 2021-03-26 | 支付宝(杭州)信息技术有限公司 | Transaction dispute data processing method, device, equipment and storage medium |
CN112925863A (en) * | 2021-01-25 | 2021-06-08 | 北京工业大学 | Water environment management platform-oriented water pollution source tracing positioning method based on multi-factor analysis |
Family Cites Families (20)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20110040631A1 (en) * | 2005-07-09 | 2011-02-17 | Jeffrey Scott Eder | Personalized commerce system |
US7899769B2 (en) * | 2004-11-24 | 2011-03-01 | Overtone, Inc. | Method for identifying emerging issues from textual customer feedback |
US9715701B2 (en) * | 2008-11-24 | 2017-07-25 | Ebay Inc. | Image-based listing using image of multiple items |
CN101408964B (en) * | 2008-11-25 | 2016-03-30 | 阿里巴巴集团控股有限公司 | The foreground category method of adjustment of e-commerce website and device |
US20130024464A1 (en) * | 2011-07-20 | 2013-01-24 | Ness Computing, Inc. | Recommendation engine that processes data including user data to provide recommendations and explanations for the recommendations to a user |
US9189526B1 (en) * | 2012-03-21 | 2015-11-17 | Google Inc. | Freshness based ranking |
WO2014056093A1 (en) * | 2012-10-11 | 2014-04-17 | Orboros, Inc. | Method and system for visualizing complex data via a multi-agent query engine |
US9524319B2 (en) * | 2013-04-30 | 2016-12-20 | Wal-Mart Stores, Inc. | Search relevance |
CN104008184A (en) * | 2014-06-10 | 2014-08-27 | 百度在线网络技术(北京)有限公司 | Method and device for pushing information |
CN105446972B (en) * | 2014-06-17 | 2022-06-10 | 阿里巴巴集团控股有限公司 | Searching method, device and system based on and fused with user relationship data |
US10990620B2 (en) * | 2014-07-14 | 2021-04-27 | Verizon Media Inc. | Aiding composition of themed articles about popular and novel topics and offering users a navigable experience of associated content |
CN106708821A (en) * | 2015-07-21 | 2017-05-24 | 广州市本真网络科技有限公司 | User personalized shopping behavior-based commodity recommendation method |
CN105787770A (en) * | 2016-04-27 | 2016-07-20 | 上海遥薇(集团)有限公司 | Non-negative matrix factorization (NMF) algorithm-based big data commodity and service recommending method and system |
US10476882B2 (en) * | 2016-09-22 | 2019-11-12 | Facebook, Inc. | Determining user access to groups generated in a closed online system based on categories determined for the groups |
US10558714B2 (en) * | 2016-12-28 | 2020-02-11 | Facebook, Inc. | Topic ranking of content items for topic-based content feeds |
US10671244B2 (en) * | 2017-04-14 | 2020-06-02 | Home Depot Product Authority, Llc | Ordering categories in an electronic user interface menu based on user interaction frequency |
US10635733B2 (en) * | 2017-05-05 | 2020-04-28 | Microsoft Technology Licensing, Llc | Personalized user-categorized recommendations |
CN107437124A (en) * | 2017-07-20 | 2017-12-05 | 大连大学 | A kind of operator based on big data analysis complains and trouble correlation analytic method |
CN107563429B (en) * | 2017-07-27 | 2020-11-10 | 国家计算机网络与信息安全管理中心 | Method and device for classifying network user groups |
CN108416616A (en) * | 2018-02-05 | 2018-08-17 | 阿里巴巴集团控股有限公司 | The sort method and device of complaints and denunciation classification |
-
2018
- 2018-02-05 CN CN201810113352.6A patent/CN108416616A/en active Pending
- 2018-12-19 TW TW107145889A patent/TWI696194B/en active
-
2019
- 2019-01-25 SG SG11202005500TA patent/SG11202005500TA/en unknown
- 2019-01-25 WO PCT/CN2019/073149 patent/WO2019149145A1/en active Application Filing
-
2020
- 2020-05-29 US US16/888,605 patent/US10915706B2/en active Active
Also Published As
Publication number | Publication date |
---|---|
CN108416616A (en) | 2018-08-17 |
US20200293716A1 (en) | 2020-09-17 |
TWI696194B (en) | 2020-06-11 |
WO2019149145A1 (en) | 2019-08-08 |
TW201935292A (en) | 2019-09-01 |
US10915706B2 (en) | 2021-02-09 |
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