SG11201912957UA - Automated response server device, terminal device, response system, response method, and program - Google Patents

Automated response server device, terminal device, response system, response method, and program

Info

Publication number
SG11201912957UA
SG11201912957UA SG11201912957UA SG11201912957UA SG11201912957UA SG 11201912957U A SG11201912957U A SG 11201912957UA SG 11201912957U A SG11201912957U A SG 11201912957UA SG 11201912957U A SG11201912957U A SG 11201912957UA SG 11201912957U A SG11201912957U A SG 11201912957UA
Authority
SG
Singapore
Prior art keywords
response
program
terminal device
automated
server device
Prior art date
Application number
SG11201912957UA
Inventor
Minsu Kim
Original Assignee
Je Int Corporation
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Je Int Corporation filed Critical Je Int Corporation
Publication of SG11201912957UA publication Critical patent/SG11201912957UA/en

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00Handling natural language data
    • G06F40/30Semantic analysis
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F13/00Interconnection of, or transfer of information or other signals between, memories, input/output devices or central processing units
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00Handling natural language data
    • G06F40/30Semantic analysis
    • G06F40/35Discourse or dialogue representation
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06NCOMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N3/00Computing arrangements based on biological models
    • G06N3/004Artificial life, i.e. computing arrangements simulating life
    • G06N3/006Artificial life, i.e. computing arrangements simulating life based on simulated virtual individual or collective life forms, e.g. social simulations or particle swarm optimisation [PSO]
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06NCOMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N3/00Computing arrangements based on biological models
    • G06N3/02Neural networks
    • G06N3/08Learning methods
    • G06N3/084Backpropagation, e.g. using gradient descent
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06NCOMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N5/00Computing arrangements using knowledge-based models
    • G06N5/01Dynamic search techniques; Heuristics; Dynamic trees; Branch-and-bound
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06NCOMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N5/00Computing arrangements using knowledge-based models
    • G06N5/04Inference or reasoning models
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06NCOMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N5/00Computing arrangements using knowledge-based models
    • G06N5/04Inference or reasoning models
    • G06N5/041Abduction
    • GPHYSICS
    • G10MUSICAL INSTRUMENTS; ACOUSTICS
    • G10LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L13/00Speech synthesis; Text to speech systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • GPHYSICS
    • G10MUSICAL INSTRUMENTS; ACOUSTICS
    • G10LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L17/00Speaker identification or verification
    • G10L17/22Interactive procedures; Man-machine interfaces
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04Real-time or near real-time messaging, e.g. instant messaging [IM]
SG11201912957UA 2017-07-14 2018-06-07 Automated response server device, terminal device, response system, response method, and program SG11201912957UA (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2017138423A JP6218057B1 (en) 2017-07-14 2017-07-14 Automatic response server device, terminal device, response system, response method, and program
PCT/JP2018/021857 WO2019012872A1 (en) 2017-07-14 2018-06-07 Automated response server device, terminal device, response system, response method, and program

Publications (1)

Publication Number Publication Date
SG11201912957UA true SG11201912957UA (en) 2020-01-30

Family

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Family Applications (1)

Application Number Title Priority Date Filing Date
SG11201912957UA SG11201912957UA (en) 2017-07-14 2018-06-07 Automated response server device, terminal device, response system, response method, and program

Country Status (13)

Country Link
US (1) US10997371B2 (en)
EP (1) EP3654211A4 (en)
JP (1) JP6218057B1 (en)
KR (1) KR101938790B1 (en)
CN (1) CN110582762A (en)
BR (1) BR112019024578A2 (en)
CA (1) CA3069568A1 (en)
MX (1) MX2019015040A (en)
PH (1) PH12019502894A1 (en)
RU (1) RU2745632C1 (en)
SG (1) SG11201912957UA (en)
TW (1) TW201908992A (en)
WO (1) WO2019012872A1 (en)

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Also Published As

Publication number Publication date
CN110582762A (en) 2019-12-17
CA3069568A1 (en) 2019-01-17
KR101938790B1 (en) 2019-01-16
RU2745632C1 (en) 2021-03-29
EP3654211A4 (en) 2021-04-14
US10997371B2 (en) 2021-05-04
EP3654211A1 (en) 2020-05-20
PH12019502894A1 (en) 2020-12-07
JP6218057B1 (en) 2017-10-25
TW201908992A (en) 2019-03-01
US20190147045A1 (en) 2019-05-16
BR112019024578A2 (en) 2020-06-09
WO2019012872A1 (en) 2019-01-17
MX2019015040A (en) 2020-08-06
JP2019020995A (en) 2019-02-07

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