SG10201705373PA - System for Collaborative Infrastructure Management and Incident Response - Google Patents

System for Collaborative Infrastructure Management and Incident Response

Info

Publication number
SG10201705373PA
SG10201705373PA SG10201705373PA SG10201705373PA SG10201705373PA SG 10201705373P A SG10201705373P A SG 10201705373PA SG 10201705373P A SG10201705373P A SG 10201705373PA SG 10201705373P A SG10201705373P A SG 10201705373PA SG 10201705373P A SG10201705373P A SG 10201705373PA
Authority
SG
Singapore
Prior art keywords
facility
occupants
management
infrastructure management
incident response
Prior art date
Application number
SG10201705373PA
Inventor
Wewalaarachchi Bandu
Gunasingham Haritharan
Shivanan Haran
Rasool Madiha
Original Assignee
Eutech Cybernetic Pte Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Eutech Cybernetic Pte Ltd filed Critical Eutech Cybernetic Pte Ltd
Priority to SG10201705373PA priority Critical patent/SG10201705373PA/en
Priority to PCT/SG2018/050311 priority patent/WO2019004937A1/en
Priority to US16/627,452 priority patent/US20200160464A1/en
Publication of SG10201705373PA publication Critical patent/SG10201705373PA/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/16—Real estate
    • G06Q50/163—Property management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/40—Information retrieval; Database structures therefor; File system structures therefor of multimedia data, e.g. slideshows comprising image and additional audio data
    • G06F16/41—Indexing; Data structures therefor; Storage structures
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/951—Indexing; Web crawling techniques
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/103—Workflow collaboration or project management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/012—Providing warranty services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Strategic Management (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Human Resources & Organizations (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Economics (AREA)
  • Tourism & Hospitality (AREA)
  • Data Mining & Analysis (AREA)
  • Databases & Information Systems (AREA)
  • Entrepreneurship & Innovation (AREA)
  • General Engineering & Computer Science (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Health & Medical Sciences (AREA)
  • Multimedia (AREA)
  • Software Systems (AREA)
  • Primary Health Care (AREA)
  • General Health & Medical Sciences (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephonic Communication Services (AREA)

Abstract

A method and system for facility management, technicians, security, tenants, visitors and other occupants of the space to collaborate on matters relevant to management, operation, safety and repair of the facility. The system includes a mobile app installed on the mobile devices of a plurality of facility occupants which allows the facility occupants to communicate and collaborate with one-another concerning issues concerning the facility. A collaboration server coordinates communications between users, facility managers and facility management system software via translation scripts. Fig. 6
SG10201705373PA 2017-06-30 2017-06-30 System for Collaborative Infrastructure Management and Incident Response SG10201705373PA (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
SG10201705373PA SG10201705373PA (en) 2017-06-30 2017-06-30 System for Collaborative Infrastructure Management and Incident Response
PCT/SG2018/050311 WO2019004937A1 (en) 2017-06-30 2018-06-27 System for collaborative infrastructure management and incident response
US16/627,452 US20200160464A1 (en) 2017-06-30 2018-06-27 System for collaborative infrastructure management and incident response

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
SG10201705373PA SG10201705373PA (en) 2017-06-30 2017-06-30 System for Collaborative Infrastructure Management and Incident Response

Publications (1)

Publication Number Publication Date
SG10201705373PA true SG10201705373PA (en) 2019-01-30

Family

ID=64742868

Family Applications (1)

Application Number Title Priority Date Filing Date
SG10201705373PA SG10201705373PA (en) 2017-06-30 2017-06-30 System for Collaborative Infrastructure Management and Incident Response

Country Status (3)

Country Link
US (1) US20200160464A1 (en)
SG (1) SG10201705373PA (en)
WO (1) WO2019004937A1 (en)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110097669A (en) * 2019-04-19 2019-08-06 广东中安金狮科创有限公司 Region security system
US20210117213A1 (en) * 2019-10-22 2021-04-22 Moveworks, Inc. Automated service agent for servicing issues described in a group communication channel
US11863602B2 (en) * 2020-08-19 2024-01-02 Salesforce, Inc. Inter-application data interchange via a group-based communication system that triggers user intervention
CN115242999B (en) * 2022-09-22 2022-12-16 广州市保伦电子有限公司 Distributed KVM (keyboard video mouse) seat cooperation control method, device and system

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7356567B2 (en) * 2004-12-30 2008-04-08 Aol Llc, A Delaware Limited Liability Company Managing instant messaging sessions on multiple devices
US20060259309A1 (en) * 2005-05-10 2006-11-16 Todd Pigott Method and system for managing property cleaning services
US20130290213A1 (en) * 2012-04-30 2013-10-31 Hotel DNA System and method for managing events for a facility
KR101441082B1 (en) * 2013-03-22 2014-09-17 주식회사 삼천리엔바이오 The apparatus of monitoring with messenger agent module in environment facilities
CN107103399A (en) * 2016-02-22 2017-08-29 西门子公司 Method and apparatus for the workflow of control business

Also Published As

Publication number Publication date
WO2019004937A1 (en) 2019-01-03
US20200160464A1 (en) 2020-05-21

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