SE9200920D0 - DEVICE BY A COW ORDER - Google Patents

DEVICE BY A COW ORDER

Info

Publication number
SE9200920D0
SE9200920D0 SE9200920A SE9200920A SE9200920D0 SE 9200920 D0 SE9200920 D0 SE 9200920D0 SE 9200920 A SE9200920 A SE 9200920A SE 9200920 A SE9200920 A SE 9200920A SE 9200920 D0 SE9200920 D0 SE 9200920D0
Authority
SE
Sweden
Prior art keywords
call
message
order
queued
calls
Prior art date
Application number
SE9200920A
Other languages
Swedish (sv)
Other versions
SE9200920L (en
SE469053B (en
Inventor
Lennart Nordstrand
Original Assignee
Lennart Nordstrand
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Lennart Nordstrand filed Critical Lennart Nordstrand
Priority to SE9200920A priority Critical patent/SE469053B/en
Publication of SE9200920D0 publication Critical patent/SE9200920D0/en
Priority to PCT/SE1993/000242 priority patent/WO1993019553A1/en
Priority to AU39118/93A priority patent/AU3911893A/en
Publication of SE9200920L publication Critical patent/SE9200920L/en
Publication of SE469053B publication Critical patent/SE469053B/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Exchange Systems With Centralized Control (AREA)

Abstract

The invention relates to an arrangement in a call queuing system (11) included in a telecommunications system, with associated equipment for delivering messages by audio means over an established connection (6a) to the calling party (6), the call queuing system being arranged to store, in order of priority, each call occurring on established connections which wishes to establish voice contact with an engaged subscriber (2), telephonist or the like, the said equipment being adapted to provide information as a first message that calls are being queued and to deliver confirmation that calls are queued as a subsequent message. Elements (10) are arranged to add information to the said first message about the order number of the call and elements (10) are arranged to add information to the said subsequent message about the order number which is currently being served.
SE9200920A 1992-03-25 1992-03-25 DEVICE BY A COW ORDER SE469053B (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
SE9200920A SE469053B (en) 1992-03-25 1992-03-25 DEVICE BY A COW ORDER
PCT/SE1993/000242 WO1993019553A1 (en) 1992-03-25 1993-03-23 Arrangement in a call queuing system
AU39118/93A AU3911893A (en) 1992-03-25 1993-03-23 Arrangement in a call queuing system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
SE9200920A SE469053B (en) 1992-03-25 1992-03-25 DEVICE BY A COW ORDER

Publications (3)

Publication Number Publication Date
SE9200920D0 true SE9200920D0 (en) 1992-03-25
SE9200920L SE9200920L (en) 1993-05-03
SE469053B SE469053B (en) 1993-05-03

Family

ID=20385732

Family Applications (1)

Application Number Title Priority Date Filing Date
SE9200920A SE469053B (en) 1992-03-25 1992-03-25 DEVICE BY A COW ORDER

Country Status (3)

Country Link
AU (1) AU3911893A (en)
SE (1) SE469053B (en)
WO (1) WO1993019553A1 (en)

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
SE445871B (en) * 1984-12-13 1986-07-21 Ekbeck Bror Lage FOR A TELEPHONE SWITCH DESIGNED DEVICE
US4788715A (en) * 1986-10-16 1988-11-29 American Telephone And Telegraph Company At&T Bell Laboratories Announcing waiting times in queuing systems
US5025468A (en) * 1989-05-04 1991-06-18 Harris Corporation Computerized system for incoming calls

Also Published As

Publication number Publication date
AU3911893A (en) 1993-10-21
SE9200920L (en) 1993-05-03
WO1993019553A1 (en) 1993-09-30
SE469053B (en) 1993-05-03

Similar Documents

Publication Publication Date Title
EP0342314A3 (en) Anonymous interactive telephone system with expanded outward calling features
MX9603640A (en) Call screening method and apparatus for use in completing telephone calls.
CA2090245A1 (en) Line-based public safety answering point
CA2071856A1 (en) Anonymous interactive telephone system having direct connect feature
CA2103233A1 (en) Post Answer Telephone Call Redirection or Rerouting
HK1026793A1 (en) Multimedia telecommunication automatic call distribution system
DK0493427T3 (en) System to complete a call
CA2121756A1 (en) Method and Apparatus for Facilitating the Making of Collect Calls
EP0821510A3 (en) Telecommunications routing apparatus and method
CA2175495A1 (en) A Caller Name and Identification Communication System with Caller Screening Option
WO1998046034A3 (en) Method and system for delivering a voice mail notification to a subscriber using cellular phone network
SE9602539D0 (en) When calling a mobile station in a mobile telephone system
CA2273586A1 (en) Method and system to connect an unanswered forwarded communication directly to a voice mail service
AU577491B2 (en) Call transfer system
CA2208394A1 (en) Call forwarding on busy or no answer when call waiting is active
KR19990029493A (en) How to delay call answering
US5463684A (en) Telecommunications system for transferring calls without a private branch exchange
WO1995008236A3 (en) Telephone call center
CA2201192A1 (en) Hybrid access architecture for voice messaging systems
SE9200920L (en) DEVICE BY A COW ORDER
JPS6424547A (en) Delay telephone calling equipment
JPS59114954A (en) Telephone exchange of work center having automatic camp-on function
JPS60251753A (en) Incoming system during talking
EP0786891A2 (en) Method and autoconnect system for connecting outdialed calls to agents
JPS58175351A (en) Service system of telephone attendant board

Legal Events

Date Code Title Description
NAL Patent in force

Ref document number: 9200920-8

Format of ref document f/p: F

NUG Patent has lapsed