RU96678U1 - MULTIFUNCTIONAL TELECOMMUNICATION COMPLEX - Google Patents

Abstract

 1. A multifunctional telecommunication complex includes an anti-vandal metal case, functional blocks of a touch anti-vandal display located inside the case, devices for reading / writing various digital media, wireless communication devices with a user information carrier, wireless communication devices with a cellular telephone network, and printing devices forms, bill acceptor, devices for receiving, recognizing and issuing coins, built-in speaker system, control unit terminal, a power supply, while the functional blocks located in the terminal are connected to the data transmission buses of the control unit, which controls the operation of the functional blocks in accordance with the software and user commands stored in it, characterized in that it has a symmetrically oriented vertically oriented body with a convex front surface, curved forward along an arc of a circle of small curvature, with external controls and displays located on it, including a touch screen, a central control panel containing separate functional elements in the form of slots for inserting a card, its output, bill acceptor and issuing a check, as well as windows for reading a bar code and a keypad for entering a PIN code, a small panel separately located near the central control panel containing a slot a coin acceptor, a slot for returning coins and a button for returning coins, while the rear surface of the housing is made flat, and the front surface of the housing forms its door, behind which there is a mounting cabinet, inside of which there are

Description

The utility model relates to the field of communication technology, in particular to data processing devices specifically designed for specific functions, namely, used, for example, in the banking sector when working with coded cards for issuing and receiving money, including various payment schemes, and represents hardware-software multifunctional telecommunication complex (MTK), designed to provide modern telecommunication and information services to the population in the form of a multi terminal ediynoy communication in self-service mode,

Currently, a lot of attention is paid to the development of modern terminals, the work of which is associated with a different set of services provided to users. The prior art devices are known, which are payment terminals, including multifunctional, declared in the form of utility models.

In the utility model, according to the certificate of the Russian Federation No. 82057, published on April 10, 2009 under the heading of MCP G07F 11/00, "Universal information and payment terminal" is declared containing micro-computers with input / output ports connected by interface lines of communication with an information display device, with a device for printing checks, with a transceiver device, with a device for receiving paper notes, with a device for receiving a batch of coins and a sorting device, a coin counter and storage cells. The information input device is made in the form of a button keyboard or in the form of a transparent touch panel located on the front side of the information display device, which is a monitor. The transceiver is made in the form of a GSM transmitter or as a modem of a cable telephone line.

This utility model relates to autonomous payment terminals that provide settlement and payment transactions and is designed to receive cash to pay for telephone services, utility bills, credit obligations and additional services. However, this device does not provide the functions of providing paid Internet access, access to an e-mail client, access to telephone communications, local, long-distance, international, and there is no database of toll free numbers to provide free communication with such numbers.

In the utility model, according to the certificate of the Russian Federation No. 82904, published on 05.10.2009 under the heading of IPC G07F 19/00, the “Payment terminal” is declared, including a case, a computer, a touch monitor, a control unit made in the form of a user interface located on the computer and located on the touch a monitor of controls and / or a keypad, a bill acceptor and a coin acceptor, a plastic card reader, a printer, a communication unit. The terminal is made possible by the payer executing the instructions on the control unit to select the payee, entering the data necessary for making the payment and / or transactions, automatically exchanging payer data with the information and computer center of the payment system operator, generating the payment document and printing it on the built-in printer. The terminal comprises a payer smart card issuing unit, a smart card data reader / writer unit.

This payment terminal performs automatic settlement with the provision of established discounts and / or the formation of cumulative discounts, and also provides the ability to sell, print the terminal printer payment cards and their PIN codes. Also in this utility model, the functions of ordering and / or booking goods, services, tickets and their payment, providing background information are stated.

Utility model No. 83904 relates to automatic information and payment systems using a network of touch-sensitive terminals (payment kiosks) for making payments and / or transactions for utilities, utilities, telephone, cellular, Internet, cable and satellite television, topping up an account in a bank and an electronic wallet, repaying loans, paying taxes and fines, etc., posting announcements, buying tickets, as well as providing additional services of various kinds and information in parallel, from reference or non-payment related information.

It does not provide for paid Internet access, access to an e-mail client, paid access to telephone communications, local, long-distance, international, and there is no connection with a database of toll-free numbers to provide free-of-charge communication with such numbers.

The utility model "Multifunctional Payment Terminal" according to the certificate of the Russian Federation No. 87030, published on September 20, 2009 under the headings of IPC G07F 17/00, G07F 17/26 and G03B 27/00, is an automatic device for providing services, automation and cheapening of trading processes. The goal is achieved by integrating the following devices in a single anti-vandal case: a touch anti-vandal display, which serves as a device for displaying information and entering information, a reader / writer for various digital media, wireless communication devices with a user information carrier, and wireless communication devices with a cellular telephone network, photo printing devices, letterhead printing devices, bill acceptors, coin receiving, recognizing and dispensing devices, system my sound reproduction, system control unit, power supply.

The anti-vandal touch display is located on the upper inclined plane of the terminal forming the access door, or on the upper front access door. In the latter case, the display is at the level of the user's eyes, which increases the usability of the terminal. Near the display on the upper inclined surface or on the upper access door there is also a device for reading / writing various storage media. The touch screen and reader / writer are fixed to the door with bolts. The remaining functional blocks are placed inside the housing on the shelves to which they are attached with bolts. Shelves are attached to the walls of the housing across the access window to the terminal. These shelves allow you to place any functional blocks in the terminal, due to which the functionality of the terminal can be quickly changed.

The functional blocks of the terminal are connected by bus wires to the data bus of a personal computer located inside the case. In addition, a power wire from the power supply, also located in the terminal housing, is connected to each terminal device. The wires inside the housing are fixed to the chassis frame and shelves. The terminal has an external connector, with which the terminal power supply is connected to an external power network.

This utility model relates to devices for providing services and entertainment, and can be used to automate various processes of trade and services, namely, to automatically provide various banking, mobile and communication services, to print color images, photographs, to trade multimedia information, lottery tickets .

As in the first two analogues, this device does not provide for paid Internet access, access to an e-mail client, paid access to telephone communications, local, long-distance, international, and there is no connection to the database of toll-free numbers to provide free communication with such numbers.

From the information published on the Internet, the Russian company NTECCO has developed a multifunctional touch kiosk “TheBOX Terminal”, where several functions are combined in one building, including premium payments, instant photo, IP-telephony, photo printing, Internet access, etc. including appearance, talk about the versatility of such a device. However, the kiosk is a rather large-sized and heavy construction, consisting of several external units, which dictates its specific use, the possibility of using in appropriate conditions, a special area for its placement, which can complicate its wide distribution.

For the prototype of the new utility model "Multifunctional telecommunications complex" adopted utility model according to the certificate of the Russian Federation No. 87030.

The objective of the new utility model is to expand the functionality of the hardware-software complex of the terminal using a modern case model, attractive and user-friendly. In the proposed utility model of a multifunctional telecommunication complex, the following functions are provided:

- direct replenishment of accounts of any service providers (cellular, paging, Internet providers, IP-telephony, city telephone network, utilities, cable and satellite television);

- display information on the replenished (withdrawn) amounts, data on payments made; visual informational support of operations;

- issuance of a check confirming the fact of payment for the service.

- transfer of information about each payment made to the server of the organizer of the payment system;

- providing the possibility of paid access to the Internet;

- providing the possibility of paid access to an e-mail client;

- access to the local telephone network;

- access to the network of mobile operators;

- access to long-distance communication;

- access to international communications;

- Providing free communication with phone numbers registered in the database of toll free numbers.

- demonstration of advertising and information materials for various purposes, etc.

To solve this problem, the multifunctional telecommunication complex (hereinafter for the sake of brevity of the text “MTK”) includes an anti-vandal metal case, functional blocks of a touch anti-vandal display, reading / writing devices for various digital media, wireless communication devices with a carrier located inside the case user information, wireless communication devices with a cellular telephone network, form printing devices, bill acceptor, reception devices , recognition and issuance of coins, an integrated speaker system, a terminal control unit, a power supply, while the functional blocks located in the terminal are connected to the data transmission buses of the control unit, which controls the operation of the functional blocks in accordance with the software and user commands stored in it, unlike the prototype, it has a symmetrically oriented vertically oriented body with a convex front surface, curved forward along an arc of a circle of small curvature, with external and controls and indications, including a touch screen display, a central control panel containing individual functional elements in the form of slots for inserting a card, its output, bill acceptor and issuing a check, as well as windows for reading a bar code and a keypad for entering a pin - a code, separately located near the central control panel, a small panel containing a slot for a coin acceptor, a slot for returning coins and a button for returning coins, while the rear surface of the housing is flat and the front surface of the housing is its door is indicated, behind which there is a mounting cabinet, inside which functional blocks are placed, fixed on the internal surfaces of the mounting cabinet using special devices with the ability to access each functional block for the purpose of necessary repair, maintenance or replacement, and the control unit is equipped with additional software, providing the function of paid access to the Internet and paid access to the e-mail client.

Utility model MTK can be performed with the addition of a telephone handset located on the front surface of the housing in the socket equipped for it. For telephone communications, the control unit is additionally equipped with appropriate software.

The control panel can additionally be equipped with a keyboard for typing, which is placed close to the keypad or combined with it.

MTK can be equipped with a card reader for issuing plastic cards of various denominations and formats, which has an exit slit on the control panel.

The specific implementation of the MTK, the operational and functional orientation of the terminal is determined by its intended purpose, taking into account the modification of the MTK model.

The drawings show the main geometric shapes of the external appearance of the claimed utility model with the indication of the main functional elements located outside the housing:

Figure 1 presents in General terms the front surface of the MTK, where 1 is the touch screen; 2 - a central control panel on which functional elements 3 are located in the form of slots for inserting a card, its output, bill acceptor and issuing a check, as well as windows for reading a bar code and a keypad 4 for entering a PIN code; near the central control panel 2, to the right of it, there is a small panel 5 containing slots 6 of the coin acceptor and coin return, and a coin return button 7. Near the touch screen 1 there is a hole 8 for placing behind it inside the lens of the surveillance camera. To the left of the central control panel 2, a socket may be provided for receiving the handset 9. The location of a possible keyboard installation is not shown in the drawing.

Figure 2 presents the outside view of the utility model from the side.

All elements of the control panel are provided with the corresponding inscriptions.

The MTK shown in the drawings has the preferred overall dimensions: 660 mm in width, 265 mm in depth, and 1250 mm in height.

The MTK case includes a front panel and a mounting cabinet, a level lock, metal fasteners and other structural elements.

The front panel represents an inside access door pivotally connected to the housing and equipped with tamper-resistant locking systems.

The front surface of the terminal is bent forward along an arc of a circle of small curvature, the radius of which is preferably equal to 250 cm ± 15 cm.

The multifunctional terminal has a flat rear wall, with the help of which it is installed and fixed on the wall of a spacious room or in booths.

Inside the enclosure, the enclosure contains the anti-vandal touch-sensitive display units, digital read / write devices for various information media, wireless communication devices with a user information medium, wireless communication devices with a cellular telephone network, letterhead printing devices, bill acceptors, and recognition and recognition devices and coin issuance, built-in speaker system, terminal control unit, power supply. All of the above are the main functional blocks that ensure the operation of the MTK for all functions of its purpose in accordance with the requests of users and can be represented by different sets of components depending on the modification of the MTK.

A specific modification of the set of basic components for ensuring the work of the ITC may include at present the following components:

- Information anti-vandal LCD display (monitor);

- Thermal printer (CUSTOM VKP80, Citizen PPU-700);

- Bill acceptor (Cash code SM or Cash code MSM);

- Coin acceptor;

- Steker for storage of notes;

- Wi-Fi router

- Watchdog timer;

- Built-in speaker system;

- Electronic equipment of the control system (if provided);

- Heating system (if provided);

- Videcam;

- Handset;

- Dispenser for issuing cards with a barcode and with a barcode reader;

- A system unit with installed software that ensures the operation of the terminal in predetermined modes and equipment:

- processor;

- motherboard with the ability to connect LAN 10/100 Mb;

- RAM;

- HDD;

- Power Supply;

- controller;

- Wi-Fi adapter;

- modem;

- Electrical equipment and uninterruptible power supply;

- Card Reader;

- USB controller (or equivalent);

- Pin pad.

Depending on the modification, the terminal may include additional devices that expand the capabilities of the equipment and executive bodies of the terminal.

The front panel is equipped with protective panels of the block-modular system from the inside: the panel of the upper information module and the panel for general access to working bodies. Inside the case, a computer compartment panel and an uninterruptible power supply compartment panel are installed.

MTK is equipped with the necessary software that implements the maintenance of the declared operating modes and control actions within specified limits.

The main components of the MTK, ensuring its operation:

Information anti-vandal LCD display (monitor) is designed to display information on the operations performed during operation and maintenance of the terminal and to display advertising information.

- Bill acceptor and coin acceptor are designed to accept banknotes of all denominations and coins. The capacity of the receiving cassette of notes - 1000 banknotes; and 1000 coins. The device automatically determines the value of banknotes (coins) and has the function of recognizing counterfeit bills.

- A receipt printer is designed to print checks on special thermal paper during payment transactions. It can be equipped with a fiscal registrar,

- Wi-Fi router designed to create a Wi-Fi network.

- The APC BACK-UPS RS 800VA uninterruptible power supply unit (or another) is designed to filter out interference and power surges in the power supply network and ensure the autonomous functioning of the terminal in the event of a power outage.

The battery life is enough to complete the current transaction and return the card to the user.

- The power supply unit is designed to provide power supply to all devices included in the terminal. It has standard voltage outputs used in system units of ATX-compatible computers.

- The control unit is designed to ensure the operation of all terminal systems.

- The plastic card reader is a hybrid motorized device for reading magnetic, chip and "contactless" cards, which guarantees the security of data transfer: since contactless cards are inserted into the device in the same way as ordinary cards, it becomes possible to remove the card in case of inaccuracy or expiration card actions (capture function).

- The barcode scanner is designed to read information from various media. A compact, accurate and reliable multi-plane laser barcode reader is used, made in a rugged protective case.

The MTK support body is made of carbon sheet steel of ordinary quality. The front panel can be made of impact resistant polymer material.

The external and internal surfaces of the metal casing must have a protective and decorative paint coating that meets the requirements specified in the design documentation and these specifications.

The MTK housing has openings for natural and forced ventilation. The design of these holes should prevent moisture and foreign objects from getting inside.

The design of the components of the terminal should ensure the interchangeability of the same type of component devices without additional adjustment.

The operation of the terminal should not be affected by turning on and off any functional device that is not used to solve this problem and has an autonomous power source.

The design of the terminal should provide protection of the payment system from damage (hacking) during operation.

Governing bodies, in general, should provide:

- enable, disable the functional devices of the terminal;

- installation, adjustment and indication of operating modes;

- measurement of the parameters of the main operational characteristics within the established limits of the prescribed technical conditions.

Governing bodies should be provided with inscriptions (symbols) indicating the area of management.

The electrical equipment is placed so that under normal conditions it could not be subject to destruction due to chemical or physical external influences.

To ensure control and maintenance of the exposed parts of electrical equipment, the latter are located in the free access zone.

Multifunctional telecommunications complex operates as follows.

1. Payment for services: the user should make a choice on the touch screen “Payment for services” and the category of services, then the necessary service provider is selected, all the data requested at each stage is entered, following the instructions on the terminal screen. To pay, you must insert Russian bills one at a time into the bill acceptor or coins into the coin acceptor (while the indicator on the bill acceptor should light green), wait for the payment to be authorized and pick up the check after it is printed. If the terminal has not issued a check, you must contact technical support. Keep a check until funds arrive at the account of the service operator.

2. Access to the Internet.

2.1. Choosing Internet Access:

The "Telecommunication services" service is selected, the "Internet access" icon is selected in the window that opens, a page with the message: "Warning! The payphone does not give change and does not return coins and notes. All deposited amount is credited to your current account. From this account, payment is made for the services provided by this payphone. At the end of the work, all the unused amount is rounded up to integers and credited to the account of the telephone card, which the payphone will give you for free. If you already have a calling card, then activating it. You can replenish her account with the remaining amount. ” After reading, click "Next". This will open the payment page.

2.2. Payment for using the Internet: on the payment page, payment is made for the service in one of the proposed ways:

- Bring the phone card to the scanner to read the barcode;

- Lower the coin into the coin acceptor;

- Lower the bill into the bill acceptor »

When depositing funds, the amount deposited is displayed in the “You have contributed:” field. You can replenish the account at any time using a coin acceptor or bill acceptor. When you deposit funds while using the Internet, the balance and the remaining time are recalculated. After payment, the "Next" button is clicked. In this case, the minimum payment for accessing the Internet will be removed from the account and the Internet browser will open.

2.3. Internet usage: occurs according to the instructions written on the screen, taking into account information on the remaining balance on the account and the remaining time.

2.4. Logging out of the Internet:

After the expiration of the paid time or when the user clicks on "End Session", the "Summary Window" page opens with the following data:

- Time spent on the Internet

- Cost in rubles

3. Sending e-mail.

3.1. Selecting an e-mail sending service: the "Telecommunication services" service is selected, the "Send e-mail" icon is selected in the window that opens, after opening the page with the message: "Attention! The payphone does not give change and does not return coins and notes. All deposited amount is credited to your current account. From this account, payment is made for the services provided by this payphone. At the end of the work, all the unused amount is rounded up to integers and credited to the account of the telephone card, which the payphone will give you for free. If you already have a phone card, then activating it, you can replenish its account with the remaining amount. ”

After reading - "Next". This will open a payment page with information about the minimum cost of sending a message.

3.2. Payment for sending a message: on the payment page, payment is made for the service in one of the proposed ways:

- Bring the phone card to the scanner to read the barcode;

- Lower the coin into the coin acceptor;

- Lower the bill into the bill acceptor »

When depositing funds, the amount deposited is displayed in the field "You have contributed: ...".

For sending several messages, the amount indicated for each message is entered for each message.

After making the necessary amount, click on the "Next" button. This will open a message sending window.

3.3. Send message - description of the message sending window:

- "End session" button - do not send messages, open the final window. In this case, the remaining amount will be credited to the card.

- input field "To:" - postal address of the recipient of the message (example: ivanov@mail.ru)

- the fields "Copy 1", "Copy 2", "Copy 3" - additional mailing addresses to which a copy of this message will be sent,

- field for entering "Subject" - the subject of the message to be sent.

After filling in the field of the recipient, the subject of the message, entering the text of the message in the central input field - "Send". Next, a summary window with information about the sent message will be opened. If you paid for sending several messages or failed to send the previous message, then by clicking on the "Send another letter" button, you can send a new letter.

Click "End Session" to exit to the main window of the payphone.

4. The implementation of telephone communications.

4.1. Making a phone call: the Payphone icon is selected in the main menu on the touch screen, or the handset is picked up. This will open a window for dialing.

- To view the tariffs for calls, select the "Tariffs for communication services" icon.

- To view the directory of country and city codes, click on the "Directory of country and city codes" button.

4.2. Dialing: to make a call, the full number of the desired phone number is entered (city phone number, toll-free number, mobile phone number, long-distance phone number, international phone number).

To delete or correct an incorrectly entered digit, the corresponding icons are pressed.

After entering the correct phone number, the “Establish Connections” button will become active. If you enter the wrong phone number, the message "Dialed number is not available" appears.

4.3. Call payment: the button "Establish connection" is pressed. This will open a page with an informational message, after reading which, the "Next" button is clicked. The "Payment" page opens, on which a message appears with the cost of one minute of conversation, taking into account the tariff of the dialed phone number and the minimum call time that requires payment.

Payment is made in one of the proposed ways:

- bring the telephone card to the scanner to read the barcode;

- lower the coin into the coin acceptor;

- lower the bill into the bill acceptor.

4.4. Establishing a connection: after making a payment, the “Establish a connection” icon is clicked, the handset is picked up and a response is expected from the subscriber receiving the call.

4.5. Withdrawal of funds from the account and extension of the talk time: after the start of the conversation, there are 6 seconds of free time. After 6 seconds, funds are withdrawn from the account for the shortest possible talk time and a countdown of the remaining time is displayed. After the expiration of the next minimum talk time, the next part of the funds is withdrawn from the account.

You can replenish your account at any time using a coin acceptor or bill acceptor. When you deposit funds during a conversation, the balance on your account and the remaining talk time are recalculated.

When you reach zero balance in your account, the connection will automatically be interrupted. 10 seconds before the paid time ends, the message “Warning! Replenish your account urgently, for which use a coin acceptor or bill acceptor. ”

4.6. Termination of the communication session: the termination of the communication session occurs if you hang up the phone, click "End Connection", when the paid talk time has expired, or if the subscriber on the receiving side terminates the connection. This opens a page with the following information:

- "Talk Time";

- "Cost of conversation";

If the calling card is not activated, the message “All unused funds will be credited to your calling card” appears. Then the button “Exit to the main menu” is pressed or the handset lowers onto the lever.

4.7. Search for codes for long-distance and international phone numbers: on the "Enter Phone Number" page, click the "Directory of Country and City Codes" button. In the table that opens, a row with the name of the country in question is selected.

In the window that opens, with the phone numbers of cities in this country, the desired one is selected. The selected code is substituted in the field for entering the number on the "Enter Phone Number" page. To go from the table with city names back to the table with country names, click on the country name at the top of the table with city codes. Next, the rest of the number is entered.

5. Additional services of MTK.

Click on the "Additional Services" button in the main window. This will open the "Additional Services" window.

Choose one of the following free additional services:

- Calculate the route;

- Helpful information;

- Booking a ticket;

- List of clinics.

Wait for the page to load. Use the navigation buttons to scroll horizontally and vertically on the loaded page.

In case of difficulties in using these services, refer to the available documentation on the downloaded sites.

When finished, click "End Session".

The output of information messages to the touch screen is accompanied by appropriate sound signals.

All the above-described implementations of the functions of the MTK are equipped with the appropriate software, confirmed by industrial manufacture and repeatedly tested. A terminal of this class currently has significant advantages in all its respects, including a wide range of services by functions, as well as convenience and convenience for users.

In this case, the mass of the MTK is relatively small and amounts to 85 ± 20 kg, depending on the presence of functional blocks and components of components of the wiring diagram, enclosed inside the case and determining the operation of the MTK, as well as materials used in its manufacture.

Terminals of this type are manufactured in the wall version, with the possibility of additional support on a horizontal surface and are subject to operation in a stationary position.

The MTK support body is made of carbon sheet steel of ordinary quality. The front panel can be made of impact resistant polymer material.

The materials used for the manufacture of MTK must comply with the hygienic requirements for this product, i.e. must not have a harmful effect on the human body and the environment at all specified operating modes provided for in the operating conditions of the terminal, and also not create fire or explosive situations. At the same time, structural materials and coatings must be resistant to the possible effects of disinfectants and washing with household detergents.

Claims (6)

1. A multifunctional telecommunication complex includes an anti-vandal metal case, functional blocks of a touch anti-vandal display located inside the case, devices for reading / writing various digital media, wireless communication devices with a user information carrier, wireless communication devices with a cellular telephone network, and printing devices forms, bill acceptor, devices for receiving, recognizing and issuing coins, built-in speaker system, control unit terminal, a power supply, while the functional blocks located in the terminal are connected to the data transmission buses of the control unit, which controls the operation of the functional blocks in accordance with the software and user commands stored in it, characterized in that it has a symmetrically oriented vertically oriented body with a convex front surface, curved forward along an arc of a circle of small curvature, with external controls and displays located on it, including a touch screen, a central control panel containing separate functional elements in the form of slots for inserting a card, its output, bill acceptor and issuing a check, as well as windows for reading a bar code and a keypad for entering a PIN code, a small panel separately located near the central control panel containing a slot the coin acceptor, the slot for returning coins and the button for returning coins, while the back surface of the case is made flat, and the front surface of the case forms its door, behind which there is a mounting cabinet, inside which there are functions ionic blocks mounted on the internal surfaces of the enclosure using special devices with the ability to access each functional unit for the necessary repair, maintenance or replacement, and the control unit is equipped with additional software that provides the function of paid access to the Internet and paid access to e- client mail. 2. The multifunctional telecommunication complex according to claim 1, characterized in that it is additionally equipped with a handset located on the front surface of the housing in the socket equipped for it, and the control unit is additionally equipped with appropriate software for access to the local telephone network, access to the network of mobile operators , access to long-distance calls, access to international calls, as well as providing free communication with phone numbers registered in the database of toll-free numbers. 3. The multifunctional telecommunication complex according to claim 1 or 2, characterized in that the control panel further has a keyboard for typing. 4. The multifunctional telecommunication complex according to claim 1 or 2, characterized in that it is equipped with a card reader for issuing plastic cards of various denominations and formats, which has an exit slit on the control panel. 5. The multifunctional telecommunication complex according to claim 3, characterized in that it is equipped with a card reader for issuing plastic cards of various denominations and formats, which has an exit slit on the control panel. 6. The multifunctional telecommunication complex according to claim 1, characterized in that it is equipped with a surveillance camera located in the wiring closet, and on the front panel near the touch screen there is an opening for placement behind it inside the lens of the surveillance camera.