RU95206U1 - TELECOMMUNICATION NETWORK SYSTEM - Google Patents

Abstract

 A system for providing services in a telecommunication network, comprising a hardware-software complex containing receiving and transmitting means, connected via at least one telecommunication network with terminal means of communication of message authors and / or service providers and / or information sources, and including a system multilevel voice menu, including the IVR module (Interactive Voice Response); it is connected to the message server, which includes means for receiving and processing voice messages communications, a means of forming a menu and a sequence of messages, as well as means of storing voice messages and menus, a switching module that is connected to the IVR module and provides the connection of the terminal means of communication of users with the terminal means of communication of message authors and / or service providers and / or information sources, and the IVR module includes a means of reproducing audio files, configured to rewind and scroll files while listening to forward and backward, characterized in that it is equipped with switching means ohms associated with at least one receiving means and a decoder of key code combinations, moreover, the means for storing voice messages and means for storing the voice menu through switching means are connected to the means for reproducing sound files and the switching module, and the decoder for key code combinations is associated with the output of the means for reproducing sound files.

Description

The utility model relates to the field of information technology and communication systems, using, in particular, the management interface of telecommunication information systems using IVR (Interactive Voice Response - voice menus), and can be used to automatically provide a variety of services in a telecommunication network using the IVR service .

A variety of systems for providing services in the telecommunication network are widely represented in the market of services, including multimedia services, services for the sale of goods, tickets, services, promotions, gaming events, congratulations, acquaintances, as well as service capabilities for calling ambulances, police, fire protection, emergency services.

Closest to the stated proposal are the technical means by which the Mobile Answers portal is implemented.

The service is implemented as follows.

Calling from a mobile phone by the appropriate short number, you can get to the main menu of the Mobile Answers portal (http://www.motvet.ru/services.php), where the autoinformer will offer you to select one of the following services by pressing the keys of your mobile phone:

News center

Mobile entertainment

Personal menu

While listening to various menus and submenus of the Mobile Answers voice portal, for example, the following control keys are used:

0 - go to the menu one level higher;

* - return to the main menu of the Mobile Answers portal from any menu and submenu (when you click * in the main menu, help is called up);

While listening directly to the texts of the Mobile Answers portal services, you can use the following control keys:

7 - scrolling of the service text five seconds ago;

8 - rewind the text of the service to the beginning;

9 - scrolling the text of the service five seconds in advance;

0 - go to the menu one level higher;

* - return to the main menu "Mobile Answers" from any service, any menu and submenu.

In this system it is possible to use rewind and scroll, but to a limited extent. Switching between levels (catalogs and subdirectories of the menu) is done by pressing specific buttons. The use of multiple buttons complicates the use of the device, and leads to wear of the buttons. In addition, listening to the entire menu as a whole is required, which lengthens the search time for the desired service.

The task to which this utility model is aimed is to simplify the use of the services provided, the technical result achieved is to reduce the search time for the necessary information, reduce the number of buttons used, which will prevent wear of other buttons. Thus, if we extend the principle of listening to messages with the ability to scroll and rewind to listen to the voice menu, then the search for the necessary information will be reduced to pressing the same buttons by analogy with sound-reproducing devices. With a similar search method, the voice menu can be reduced to compressed phrases that include keywords, and the amount of information provided increases since the number of possible connections is not limited by the number of buttons on the keyboard of the user’s communication device.

Thus, the technical result is to simplify system management while minimizing user actions.

The technical result is achieved in that a system for providing services in a telecommunication network, comprising a hardware-software complex containing receiving and transmitting means, connected via at least one telecommunication network with terminal means of communication of message authors and / or service providers and / or sources information and including a multi-level voice menu system, including an IVR (Interactive Voice Response) module connected to a message server including I have the means of receiving and processing voice messages, the means of forming menus and the sequence of messages, as well as the means of storing voice messages and menus, a switching module that is connected to the IVR module and provides a connection to the end means of communication of users with the end means of communication of message authors and / or suppliers services and / or information sources, and the IVR module includes a means of reproducing audio files, configured to rewind and scroll files while listening to forward and backward, equipped with switching means associated with at least one receiving means and a decoder of key code combinations, and means for storing voice messages and means for storing voice menus through switching means are associated with means for reproducing sound files and a switching module, and a decoder of key code combinations is associated with the output of means play sound files

Figure 1 presents a diagram illustrating the operation of the system.

Figure 2 presents a block diagram of a fragment of a system that provides the search for the necessary information by pressing the same buttons during the sounding of messages.

The system is a hardware-software complex, connected via at least one telecommunication network with terminal means of communication of message authors and / or service providers and / or information sources. The specified hardware-software complex includes a multi-level voice menu system, including the IVR module (Interactive Voice Response - interactive voice response). A multi-level voice menu system is connected to a message server, including means for receiving, processing and storing voice messages, means for forming a menu and message sequence.

The telephone network user calls 1 to a known public telephone network number.

The answer to the user is an automatic message system interactive voice menu (IVR).

The voice menu is formed not in the form of separate messages with reference to specific digital buttons, but in the form of a continuous audio stream of 2 voice messages.

The user listens to the flow of voice messages and selects the desired message 3 by pressing the preset button on the telephone while a particular message is being played. For moving along the voice stream “forward” and “backward” (rewind), you can use certain service buttons.

The flow of voice messages consists of individual messages recorded in the form of files, and following each other in a given sequence.

Pressing the digital button of the user's telephone sets up the system to forward the user's call to the telephone number of the message author specified in the attributes of the voice message file, or to a subdirectory of the information system.

Pressing the service buttons of the telephone (for example, “*” or “#” with the “forward” and “back” commands) allows the user to return to the beginning of the message or go to the next voice message in the stream.

On the block diagram of a fragment of the system that provides the search for the necessary information by pressing the same buttons while the messages are being played, a means for reproducing 4 sound files is shown, a switching module 5, a means for receiving signals, a decoder 7 for key code combinations, a means for storing voice messages 8 , voice menu storage means 9, switching means 10.

When a given number is dialed, the user is connected to the server, and the user listens to the voice menu, which is a message flow. The decoder 7 key code combinations associated with the output of means 4 for reproducing audio files, which are transmitted further to the user over the telecommunication network. When the specified key code combination that is supplied with each message appears, the corresponding code appears on the decoder output and is supplied to the switching means 10. Thus, as the message flow is reproduced, codes are supplied to the switching means 10, each of which represents the identification signal of the corresponding message. When the user presses a button on the keyboard of the user device, the signal receiving means 6 captures this event and sends a corresponding signal to the switching means 10, which is an enable signal for the switching means for receiving the identification signal that is currently present at the output of the decoder 7. The code contained in the identification signal, is the code of the directory or subdirectory of the voice menu, or the code that determines the telephone number of the author of the message specified in the attribute voice message file.

The switching means can be performed, for example, in the form of a programmable controlled switch, which upon receipt of control signals connects the input and output channels, in particular, serial communication lines.

Upon receipt of an identification signal, depending on the code contained in this signal, the switching means 10 connects either the voice menu storage means 9 or the voice message storage means 8 to the reproducing means 4, so that information from the corresponding means is read from said means of storage storage area defined by the code contained in the identification signal (respectively, the desired subdirectory or group of messages). The code contained in the identification signal corresponding to the telephone number of the author of the message specified in the attributes of the voice message file, the switching means 10 transmits to the switching means 5, which receives the telephone number of the author of the message, and forwards the user's call to this number. Thus, the switching module 5 provides the connection of the terminal means of communication of users with the terminal means of communication of the authors of messages and / or service providers, and / or information sources. An audio file reproducing means 10 adapted to rewind and scroll files while listening to forward and backward.

Claims (1)

A system for providing services in a telecommunication network, comprising a hardware-software complex containing receiving and transmitting means, connected via at least one telecommunication network with terminal means of communication of message authors and / or service providers and / or information sources, and including a system multilevel voice menu, including the IVR module (Interactive Voice Response); it is connected to the message server, which includes means for receiving and processing voice messages communications, a means of forming a menu and a sequence of messages, as well as means of storing voice messages and menus, a switching module that is connected to the IVR module and provides the connection of the terminal means of communication of users with the terminal means of communication of message authors and / or service providers and / or information sources, and the IVR module includes a means of reproducing audio files, configured to rewind and scroll files while listening to forward and backward, characterized in that it is equipped with switching means ohms associated with at least one receiving means and a decoder of key code combinations, and means for storing voice messages and means for storing voice menus through switching means are associated with means for reproducing sound files and a switching module, and a decoder of key code combinations is associated with the output of means for reproducing sound files.