RU2801778C1 - Maintenance aggregation system for mobile devices and electronic equipment - Google Patents

Abstract

FIELD: computing technology.

SUBSTANCE: electronic equipment management system includes a user device, a server and an automated equipment receiving/issuing point (ARI), in which the user device communicates with the server; the server, in response to receiving data from the user's device, creates an order card, selects the nearest ARI and generates a request to search for a repairman.

EFFECT: providing automation and optimization of the maintenance of electronic devices.

4 cl

Description

FIELD OF TECHNOLOGY TO WHICH THE INVENTION RELATES

The claimed invention relates to the field of information technology, in particular to a system for aggregating the service maintenance of mobile devices and electronic equipment using a mobile application and a network of automated pick-up/drop-off points (APS).

BACKGROUND OF THE INVENTION

From the prior art, a source of information US 2019134824 05/09/2019 is known, which discloses a robotic lamp pole repair system with a high mast, including a platform, and the repair system also includes a repair fixture fixed on the platform. However, the known system does not provide for the repair of service equipment, and also does not provide control and fixation of the acceptance and delivery, as well as repair, equipment. At the same time, the known system does not interact directly with the user by reporting the progress of equipment diagnostics.

In the prior art, a source of information US 2007192130 08/16/2007 is known, which discloses a system for accessing a database and, more specifically, for searching for a service provider, obtaining services from a service provider and evaluating the performance of a service provider, which implements the ability to search for a service provider via online access. However, the known system does not disclose the possibility of diagnosing and repairing equipment, as well as means of video recording the progress of work. In addition, the known system does not disclose the possibility of interacting with the user and sending notifications about the progress of diagnostic and repair work.

The closest analogue to the claimed invention is the source of information US 2012079100 03/29/2012, in which a system for aggregating the service of mobile devices and electronic equipment is known, in which the system includes a wireless communication device and a computer system, and the information transmitted wirelessly about the device includes includes at least one identifier associated with the wireless device, provided to the server over the network, and additional device-specific information related to the assessment of the wireless device is received in response to providing the device-specific information to the server. Finally, in response to receiving additional device-specific information, the computing system displays diagnostic information and presents additional device-specific information.

However, the system known from the prior art does not provide optimization of the process of servicing electronic devices, since does not contain a site and a cell for obtaining equipment to be diagnosed, and also does not contain video recording tools and a database for finding the optimal master on request.

DISCLOSURE OF THE INVENTION

The present invention is directed to solving a technical problem inherent in known approaches in the prior art.

The technical result achieved with the help of the claimed invention is the automation and optimization of the process of servicing electronic devices, using the contactless transfer of the device to the contractor, the maximum transparency of the process of diagnosing and repairing devices, as well as compliance with clear quality standards and rating selection of performers.

The claimed technical result is achieved thanks to the proposed system for the aggregation of service maintenance of mobile devices and electronic equipment.

An electronic equipment service management system, including a user device, a server and an automated equipment receiving / issuing point (APS) combined by a data transmission channel, in which:

the user's device communicates with the server through a software application for placing an order for equipment repair, while the order contains at least data about the device and the degree of damage;

the server, in response to receiving data from the user's device, creates an order card, selects the nearest AMS based on the geolocation of the user's device, and generates a request to search for a master to repair the user's electronic device transferred to the AMS; at the same time, the AMS contains cells with retractable platforms, as well as video recording means that record the process of handing over and receiving the user's electronic device, which are activated at the moment the electronic device is placed in the cell, as well as when the electronic device is taken from the cell;

moreover, each cell of the AMS contains an individual marking, an individual identification number, through which you can track the movement of the cell, and an electronic reader that provides opening/closing of the cell upon receipt of a signal from the master key; at the same time, the server receives electronic equipment diagnostic data containing a video recording of the process and a report on the diagnostics performed; carries out the formation of the cost of services for the repair of an electronic device;

adds the received data to the storage containing the order card, and upon receipt of transaction confirmation in terms of payment for repair services from the user's device, sends information about the order to the master's device, which performs video recording of the repair process and transfers it to the server for saving in the storage with the order card.

At the same time, the electronic equipment service management system additionally contains a manipulator that allows interacting with the cells.

In addition, the server of the electronic equipment service management system is additionally configured to select spare parts and/or their analogues upon receipt of information about faulty parts of the electronic device in the diagnostic report.

An electronic equipment service management system in which an electronic reader is a reader operating on a protocol selected from the group: RFID, Bluetooth, BLE or NFC.

IMPLEMENTATION OF THE INVENTION

To implement the claimed invention, the user installs the AGREE application on his mobile device through the Apple APP Store or Android Play Market, independently forms an application for the repair/maintenance of his electronic device. The user's device then communicates with the server via a software application to place a repair order for the hardware, the order containing at least the device and the degree of damage (or other information describing the need for repair of the device).

When receiving information from the user's device, the server, in response to the received data, creates an order card, selects the nearest AMS based on the geolocation of the user's device (or the user can select the AMS manually using a mobile application) and generates a request for a search for a master to repair the user's electronic device, transferred to the APP. After that, in an AMS convenient to him, located, for example, within a radius of 1.5 km from his location, he hands over the faulty equipment on his own. In the process of handing over equipment to the AMS, the user, using a video camera, for example, a high-precision video camera installed on the AMS, makes a video recording of the state of the transferred device, after which it places the device on a special retractable platform and places it in one of the cells of the AMS by typing on the monitor or screen of the AMS application number generated using the application. Video recording can be activated at the moment the electronic device is placed in the cell, as well as when the electronic device is removed from the cell by both the user and the master, with all information saved on the server, which allows you to track the entire process of repairing the product in detail.

Next, the system determines the master based on several parameters:

Location (proximity to the place of delivery of the device increases the priority of the master);

Workload (the system calculates the master's workload based on the total time required to repair devices previously accepted by the master);

Master rating (lower rating lowers master priority).

As a rule, the master within the specified time (for example, two hours) is obliged to receive the faulty equipment and proceed to its diagnosis. If the foreman does not receive the equipment within the specified time period, the system automatically transfers the order to another foreman, and the foreman who accepted, but did not take the order, is fined by the system.

Each of the AMS cells contains an RFID reader, such as RFID, BLE, Bluetooth, or NFC, which communicates with the key of the master responsible for the repair of devices, which allows secure access to the contents of the AMS cells. Each of the cells also has an individual marking, an individual identification number, through which you can track the movement of the cell. At the same time, the electronic equipment service management system additionally contains a manipulator that allows you to interact with the cells by moving them. To move the cells, a rail mechanism can be provided that allows you to move the cells in space, for example, along a rack storage system. Additionally, when you enter a cell ID or order number, its location can be highlighted on the AMS display.

The video from the acceptance is automatically uploaded to the application and is supported with the application. The user can view it at any time by going to the page of his application in the application.

Moreover, each of the masters can have certain access rights to a particular cell of the AMS, which can be recorded on any machine-readable medium, for example, on a magnetic key, an RFID key, on a label installed on an NFC medium, for example, on a mobile phone or on magnetic card.

Next, the wizard performs diagnostics for mandatory video recording using a specialized web application and video recording devices. Upon completion of the diagnostics, the application automatically moves the video to storage, and a copy of it is displayed on the application page in the application, available for viewing by the user.

The server receives electronic diagnostic data containing a video recording of the process and a report on the diagnostics performed by the master, which are transmitted from its device, such as a smartphone or tablet. In this case, video recording can be carried out using a video camera installed on the AMS, or using the wizard's video recording tools. After receiving data from the wizard on the performed diagnostics and a report, the server generates the cost of services for the repair of an electronic device.

The server is connected to one or more databases, which allow you to automatically select spare parts, taking into account analogues and their availability, as well as provide a calculation of the cost of work. This information is reflected in the repair request, for example, sending notifications to the user (push notifications, SMS, e-mail, etc.) can also be used. Moreover, if the spare parts have analogues, the application will automatically display them, giving the user a choice. The user agrees on the cost of the work.

The generated data is transferred to the storage (database) containing the order card. Further, information is generated for paying for services by the user, for example, in the form of a hyperlink to the payment page, QR code, payment by card in the application, etc.

The server, in response to receiving a confirmation of the transaction in terms of payment for repair services by the user from his device, sends information about the order to the device of the master, who performs video recording of the repair process and then transfers it to the server for storage with an order card.

When the payment has passed, the wizard repairs the device using video recording, after which the video is automatically sent to the storage, and a copy is attached to the application and becomes available to the user for viewing in the application.

At all stages, the system monitors the time spent by the master, in case of delay, he is automatically fined.

Next, the master returns the device to the AMS specified in the application for it to be received by the user. The device is taken from the AMS manually or is dispensed by means of a manipulator by moving a certain cell at the request of the master and/or user to a certain identifier number.

Having received the device, the user checks and evaluates the work of the master according to a special scale, which affects his rating and is taken into account in his subsequent selection.

The APP system may further include wireless communication means capable of accessing the Internet environment, as well as transmission means such as Bluetooth, WLAN, and the like.

An example of the implementation of the invention

The user independently forms an application for laptop repair using a mobile application, after which the application selects an AMS for him, located 500 m from his location, after which the user returns a faulty laptop. Previously, the user performs video recording of the laptop, having previously placed it on a special platform in the AMS, in particular, a video is recorded indicating the exact places of the shortcomings of his laptop, as well as a detailed indication of its malfunction.

Next, the user enters the number of his order, received after filling out the application for diagnostics, after which the system automatically indicates the number of a specific AMS cell in which the user must place his laptop.

Further, based on the data received, as well as the location of the AMS, the workload of the masters, as well as the rating of the masters, master No. 273 was found, who accepted the request for diagnostics.

Further, after receiving the cell with the equipment, using the access rights recorded on the RFID card, the master receives the equipment by the master for its subsequent diagnostics, using video recording of the master's actions.

Upon completion of the diagnostics, the application automatically sends a diagnostic report made by the wizard to the server in the order card via the Internet, containing a video recording of the diagnostic process, as well as a description of the required repairs and / or replacement parts. The server calculates the cost of services and/or parts and generates a notification sent to the user's device.

After receiving payment by the user for the cost of services, the server sends a message to the master's device for repair. The repair process is recorded on a video camera, and after the repair is completed, it is transmitted to the server. The technician places the repaired device in an AMS slot, after which the user is informed to collect their order by entering the code for the corresponding AMS slot.

Claims (4)

1. An electronic equipment service management system, including a user device, a server and an automated equipment receiving/issuing point (APS) combined by a data transmission channel, in which: the user device exchanges data with the server through a software application for placing an order for equipment repair, with this order contains at least data about the device and the degree of damage; the server, in response to receiving data from the user's device, creates an order card, selects the nearest AMS based on the geolocation of the user's device, and generates a request to search for a master to repair the user's electronic device transferred to the AMS; at the same time, the AMS contains cells with retractable platforms, as well as video recording tools that record the process of handing over and receiving the user's electronic device, which are activated at the moment the electronic device is placed in the cell, as well as when the electronic device is taken from the cell; moreover, each cell of the AMS contains an individual marking, an individual identification number, through which you can track the movement of the cell, and an electronic reader that provides opening/closing of the cell upon receipt of a signal from the master key; at the same time, the server receives electronic equipment diagnostic data containing a video recording of the process and a report on the diagnostics performed; carries out the formation of the cost of services for the repair of an electronic device; adds the received data to the storage containing the order card, and upon receipt of transaction confirmation in terms of payment for repair services from the user's device, sends information about the order to the master's device, which performs video recording of the repair process and transfers it to the server for saving in the storage with the order card. 2. The system of claim 1, wherein the AMS further comprises a manipulator for interacting with the cells. 3. The system according to claim 1, in which the server is additionally configured to select spare parts and/or their analogues upon receipt of information about faulty parts of the electronic device in the diagnostic report. 4. The system according to claim 1, in which the electronic reader is a reader operating on a protocol selected from the group: RFID, Bluetooth, BLE or NFC.