MY198072A - Queue management system and method thereof - Google Patents

Queue management system and method thereof

Info

Publication number
MY198072A
MY198072A MYPI2018002690A MYPI2018002690A MY198072A MY 198072 A MY198072 A MY 198072A MY PI2018002690 A MYPI2018002690 A MY PI2018002690A MY PI2018002690 A MYPI2018002690 A MY PI2018002690A MY 198072 A MY198072 A MY 198072A
Authority
MY
Malaysia
Prior art keywords
token
queue
service
engine
activation
Prior art date
Application number
MYPI2018002690A
Inventor
Awis Jamaluddin Bin Johari Muhammad
Hagh Sefat Mani
Chee Kiam Lee
Aini Binti Zainal Abidin Nurul
Suet Hwa Lee
Original Assignee
Mimos Berhad
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mimos Berhad filed Critical Mimos Berhad
Priority to MYPI2018002690A priority Critical patent/MY198072A/en
Priority to PCT/MY2019/050110 priority patent/WO2020130788A1/en
Publication of MY198072A publication Critical patent/MY198072A/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06314—Calendaring for a resource
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
    • G06F21/31—User authentication
    • G06F21/32—User authentication using biometric data, e.g. fingerprints, iris scans or voiceprints
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
    • G06F21/31—User authentication
    • G06F21/33—User authentication using certificates
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Theoretical Computer Science (AREA)
  • Computer Security & Cryptography (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Strategic Management (AREA)
  • Computer Hardware Design (AREA)
  • Software Systems (AREA)
  • Economics (AREA)
  • General Engineering & Computer Science (AREA)
  • Educational Administration (AREA)
  • General Business, Economics & Management (AREA)
  • Tourism & Hospitality (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Marketing (AREA)
  • Game Theory and Decision Science (AREA)
  • Development Economics (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The present invention relates to a queue management system and method for servicing customers with one or more service types. The system includes a facility that allow customers to position them in a queue for the selected service using an activation of a token provided by the system. The system includes a plurality of engines to perform designated functions which include a service display engine (100); a token key generation engine (200); a token queue generation and verification engine (300); and biometric information engine (400). The token will be generated based on the presence of human or captured information by the system. The activation of the token will prompt the system to generate a queue number and place the customer in a queue for the service associated with the token. Upon activation of the token, the system will notify the service provider on the existence of the customer in the queue.
MYPI2018002690A 2018-12-21 2018-12-21 Queue management system and method thereof MY198072A (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
MYPI2018002690A MY198072A (en) 2018-12-21 2018-12-21 Queue management system and method thereof
PCT/MY2019/050110 WO2020130788A1 (en) 2018-12-21 2019-12-13 Queue management system and method thereof

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
MYPI2018002690A MY198072A (en) 2018-12-21 2018-12-21 Queue management system and method thereof

Publications (1)

Publication Number Publication Date
MY198072A true MY198072A (en) 2023-07-31

Family

ID=71102632

Family Applications (1)

Application Number Title Priority Date Filing Date
MYPI2018002690A MY198072A (en) 2018-12-21 2018-12-21 Queue management system and method thereof

Country Status (2)

Country Link
MY (1) MY198072A (en)
WO (1) WO2020130788A1 (en)

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5978770A (en) * 1997-04-24 1999-11-02 Visible Interactive Corporation Assigning and managing patron reservations for distributed services using wireless personal communication devices
GB0413624D0 (en) * 2004-06-17 2004-07-21 Monkwood Technologies Ltd A queue management system and method
KR101270774B1 (en) * 2010-09-17 2013-06-03 (주)한국킹유전자 Order standby system
US9436958B2 (en) * 2013-03-15 2016-09-06 Monscierge, Inc. Receiving and queuing requests from hospitality customers
GB201409764D0 (en) * 2014-06-02 2014-07-16 Accesso Technology Group Plc Queuing system

Also Published As

Publication number Publication date
WO2020130788A1 (en) 2020-06-25

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