MX2013010682A - Analisis de manejo de servicios con datos de redes sociales. - Google Patents

Analisis de manejo de servicios con datos de redes sociales.

Info

Publication number
MX2013010682A
MX2013010682A MX2013010682A MX2013010682A MX2013010682A MX 2013010682 A MX2013010682 A MX 2013010682A MX 2013010682 A MX2013010682 A MX 2013010682A MX 2013010682 A MX2013010682 A MX 2013010682A MX 2013010682 A MX2013010682 A MX 2013010682A
Authority
MX
Mexico
Prior art keywords
social media
network data
social network
utility management
management analysis
Prior art date
Application number
MX2013010682A
Other languages
English (en)
Inventor
Hua Fan
Blaine Madison Mucklow
Ramon Juan San Andres
Quang Binh Dam
Robert Michael Lewkovich
Osahun Igunbor
Jonathan Tompkins Garrity
Original Assignee
Gen Electric
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Gen Electric filed Critical Gen Electric
Publication of MX2013010682A publication Critical patent/MX2013010682A/es

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/26—Government or public services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/01—Social networking
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/29—Geographical information databases
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/40—Business processes related to the transportation industry
    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B25/00—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Tourism & Hospitality (AREA)
  • General Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Economics (AREA)
  • Data Mining & Analysis (AREA)
  • Databases & Information Systems (AREA)
  • Entrepreneurship & Innovation (AREA)
  • General Health & Medical Sciences (AREA)
  • Health & Medical Sciences (AREA)
  • Primary Health Care (AREA)
  • Operations Research (AREA)
  • Remote Sensing (AREA)
  • General Engineering & Computer Science (AREA)
  • Quality & Reliability (AREA)
  • Emergency Management (AREA)
  • Computing Systems (AREA)
  • Development Economics (AREA)
  • Educational Administration (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Automatic Analysis And Handling Materials Therefor (AREA)

Abstract

Se proporcionan sistemas y métodos para el manejo de servicios con el uso de datos de redes sociales. Un sistema de análisis de medios sociales filtra los correos de medios sociales de varias redes de medios sociales para determinar los correos relevantes de los medios sociales para una red de servicios y determinar si ha ocurrido un evento de red de servicios con base en los correos de medios sociales. Además, el sistema de análisis de medios sociales asocia los correos de medios sociales relevantes con las ubicaciones en la red de servicios.
MX2013010682A 2012-09-17 2013-09-17 Analisis de manejo de servicios con datos de redes sociales. MX2013010682A (es)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US13/621,712 US20140081998A1 (en) 2012-09-17 2012-09-17 Utility management analysis through social network data

Publications (1)

Publication Number Publication Date
MX2013010682A true MX2013010682A (es) 2014-04-28

Family

ID=49223590

Family Applications (1)

Application Number Title Priority Date Filing Date
MX2013010682A MX2013010682A (es) 2012-09-17 2013-09-17 Analisis de manejo de servicios con datos de redes sociales.

Country Status (8)

Country Link
US (1) US20140081998A1 (es)
EP (1) EP2709047A1 (es)
JP (1) JP6310662B2 (es)
KR (1) KR20140037771A (es)
AU (1) AU2013231014A1 (es)
BR (1) BR102013023665A2 (es)
CA (1) CA2827068A1 (es)
MX (1) MX2013010682A (es)

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US20130261801A1 (en) * 2012-03-30 2013-10-03 Kabushiki Kaisha Toshiba Social infrastructure control system, server, control apparatus, control method, and medium
KR101504182B1 (ko) * 2013-02-26 2015-03-24 주식회사 케이티 소셜 미디어 연동을 기반으로 m2m 디바이스를 제어하는 방법 및 시스템
US9460163B1 (en) * 2013-03-27 2016-10-04 Amazon Technologies, Inc. Configurable extractions in social media
US9297723B1 (en) * 2013-11-15 2016-03-29 American Public Power Association Inc. Tracking and analyzing service outages
US10089691B2 (en) * 2013-12-04 2018-10-02 State Farm Mutual Automobile Insurance Company Systems and methods for detecting potentially inaccurate insurance claims
US9830212B2 (en) 2013-12-12 2017-11-28 International Business Machines Corporation Alerting service desk users of business services outages
WO2015195643A1 (en) * 2014-06-16 2015-12-23 Coldlight Solutions, Llc An architecture and methodology for performing autonomous analytics over multiple actual and virtual devices
US20160070754A1 (en) * 2014-09-10 2016-03-10 Umm Al-Qura University System and method for microblogs data management
US10140642B2 (en) 2015-07-27 2018-11-27 Data Capable, Inc. Automated customer engagement and issue location, prediction, and response through utilization of public and private data sources
US10831940B2 (en) * 2015-12-23 2020-11-10 Gas Technology Institute Utility situational awareness system
US10172222B2 (en) * 2016-03-24 2019-01-01 International Business Machines Corporation Utility light malfunction determination
US11176504B2 (en) 2016-04-22 2021-11-16 International Business Machines Corporation Identifying changes in health and status of assets from continuous image feeds in near real time
WO2017218458A1 (en) * 2016-06-13 2017-12-21 Intergraph Corporation Systems and methods for expediting repairs of utility equipment using electronic dialogs with people
US10698959B1 (en) * 2016-09-01 2020-06-30 United Services Automobile Association (Usaa) Social warning system
US10747804B2 (en) * 2016-10-04 2020-08-18 International Business Machines Corporation Focus-assisted intelligent personal assistant query response determination
US11157974B2 (en) * 2016-10-14 2021-10-26 Oracle International Corporation Prepaid utility metering with complex rates using advanced metering infrastructure (AMI) smart meters
US10445673B1 (en) 2018-03-15 2019-10-15 American Public Power Assocation Inc. Predictive models for electric power grid maintenance
CN113689187B (zh) * 2021-08-23 2024-01-12 泰安易扬科技有限公司 一种水务监控管理系统
US20230119984A1 (en) * 2021-10-16 2023-04-20 Nana Wilberforce System and Method for Development of an AI Computational Intelligence Platform for Energy Resilience in Buildings

Family Cites Families (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP4185059B2 (ja) * 2005-02-18 2008-11-19 大日本印刷株式会社 トレンド予測装置およびトレンド予測方法
JP4764864B2 (ja) * 2007-11-02 2011-09-07 ヤフー株式会社 情報伝播抽出装置および情報伝播抽出方法
US8818758B1 (en) * 2010-03-01 2014-08-26 Wegowise, Inc. Methods and apparatus to track, visualize and understand energy and utilities usage
US7920983B1 (en) * 2010-03-04 2011-04-05 TaKaDu Ltd. System and method for monitoring resources in a water utility network
US20110231416A1 (en) * 2010-03-22 2011-09-22 Brandon Lee Goodchild Drake Analyzing script for scanning mass internet content
US20110307403A1 (en) * 2010-06-11 2011-12-15 Arad Rostampour Systems and method for providing monitoring of social networks
US20120072358A1 (en) * 2010-09-16 2012-03-22 Cisco Technology, Inc. Customer care replies on social media
US8606869B2 (en) * 2011-10-12 2013-12-10 Credibility Corp. Method and system for directly targeting and blasting messages to automatically identified entities on social media
US20130124653A1 (en) * 2011-11-16 2013-05-16 Loopa Llc Searching, retrieving, and scoring social media
US20130173322A1 (en) * 2011-12-30 2013-07-04 Schneider Electric USA, Inc. Energy Management with Correspondence Based Data Auditing Signoff

Also Published As

Publication number Publication date
BR102013023665A2 (pt) 2015-03-31
EP2709047A1 (en) 2014-03-19
JP2014075125A (ja) 2014-04-24
AU2013231014A1 (en) 2014-04-03
CA2827068A1 (en) 2014-03-17
US20140081998A1 (en) 2014-03-20
KR20140037771A (ko) 2014-03-27
JP6310662B2 (ja) 2018-04-11

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