KR970066872A - Fault diagnosis service system and method using computer on which magnetic information is recorded and computer on which magnetic information is recorded - Google Patents

Abstract

The present invention relates to a fault diagnosis service system and a method thereof using a computer on which magnetic information is recorded and a computer on which magnetic information is recorded, which comprises a central processing unit for executing, calculating and processing a program; A program for executing software, initializing and self-testing at power-on, and a memory for storing data; A monitor for displaying the processed data; A modem that is a device that transmits data by being connected to the outside; And a specification memory section for storing the product specifications of a computer including the above device and others in a predetermined format; Conventionally, the specification of the user computer can not be known. However, since the computer in which the magnetic information is recorded has the specification information recorded therein, the information of the product can be known when the fault diagnosis is performed through communication, The present invention relates to a fault diagnosis service system and a method thereof using a computer on which magnetic information having an effect is recorded and a computer on which magnetic information is recorded.

Description

Fault diagnosis service system and method using computer on which magnetic information is recorded and computer on which magnetic information is recorded

Since this is a trivial issue, I did not include the contents of the text.

FIG. 3 is a diagram showing an information structure of a specification memory unit according to an embodiment of the present invention. FIG. 4 is a block diagram showing the structure of a computer according to an embodiment of the present invention. FIG. 5 is an operation flowchart of a fault diagnosis service method with a computer in which magnetic information is recorded according to an embodiment of the present invention. FIG. 5 is a block diagram of a fault diagnosis service system through communication using a computer in which magnetic information is recorded.

Claims (4)

A central processing unit for executing, calculating, and processing the program; A program for executing software, initializing and self-testing at power-on, a memory for storing data; A monitor for displaying the processed data; A modem that is a device that transmits data by being connected to the outside; And a specification memory unit for storing product specifications of the central processing unit, the memory, the monitor, and the modem in a predetermined format. The method of claim 1, Wherein the specification memory unit comprises an EPROM, an EEPROM, a flash memory, etc., which can not be used although the user can read information in the memory. A fault diagnosis computer for diagnosing the user's computer through communication; A first modem connected to the fault diagnosis computer for transmitting user information; A second modem connected to the first modem and being a communication device for transferring information to the fault diagnosis computer; A user computer connected to the second modem and outputting a problem report; And a specification memory that is included in the user computer and records specifications of the user computer at the time of shipment from the factory and outputs contents when an output request is inputted from the outside. Diagnostic service system. Contacting the service center to start connection; Reading the contents of the specification memory by requesting contents of the specification memory from the communication program of the fault diagnosis computer; Receiving the contents of the specification memory part from the user computer side communication program and grasping the specifications of the user computer; The user computer receives the test program from the fault diagnosis computer side communication program and executes the test program. Receiving a test result from a user computer-side communication program and determining a phenomenon of the user computer; And a step of solving the problem of the user's computer. ※ Note: It is disclosed by the contents of the first application.