KR960028047A - Call Processing Method of Telephone Answering Service in Intelligent Network Service Switch - Google Patents

Abstract

The present invention relates to a method for implementing an automatic telephone answering service in an advanced intelligent network switch that enables an incoming subscriber to record an out-of-office message by using an information providing system, and to recognize a call requiring an intelligent network service. After collecting the information, the digits are collected to provide a call processing method for routing the call to the service control unit and performing various types of equipment and resources to perform the call answering service. A first step 201 to 215 for determining a call type; A second step (216 to 258) of collecting information for performing the telephone answering service, retrieving the number of the telephone answering service, and allocating and releasing the voice guidance device and the signaling device; A third step (259 to 281) in which the subscriber registers or unregisters the absence; A fourth step (282 to 307) for routing to the telephone answering machine number instead of routing to the called subscriber when the called subscriber is busy or absent; And a fifth step (308 to 331) in which the subscriber listens to the recorded message, so that various intelligent network services can be rapidly and economically developed, and the stepwise development of the next-generation intelligent network SSP having a service independent structure is easy. There is.

Description

Call Processing Method of Telephone Answering Service in Intelligent Network Service Switch

Since this is an open matter, no full text was included.

1 is a structural diagram of an intelligent network service exchanger to which the present invention is applied, FIG. 2 is an internal call processing structural diagram of an intelligent network service exchanger, and FIG. 3 is a call processing flowchart of a telephone answering service according to the present invention.

Claims (17)

Application service element and question-and-answer processing function The application subsystem performing subsystem (ATHS) 31 and the intelligent network service subsystem (ISS) 35 are implemented, and an exchange subsystem (ACS) 30 performing call processing and self-maintenance. ): Central Control Subsystem (CCS) 10, which performs overall operation and maintenance of the system; And a method applied to a service exchanger having an interconnection network subsystem (INS) 20 for interconnecting systems, the method comprising: first steps 201 to 215 for collecting digits and determining a call type of an intelligent network service; After performing the first steps 201 to 215, a second step 216 to collecting information for performing the telephone answering service, searching for the number of the telephone answering service, and allocating and releasing the voice guidance device and the signaling device. 258); A third step (259 to 281) of registering or releasing registration by the subscriber after performing the second step (216 to 258); A fourth step (282 to 307) of performing a routing process to an automatic telephone answering number instead of a routing process to the called subscriber when the called subscriber is busy or absent after performing the third steps (259 to 281); And a fifth step (308 to 331) in which the subscriber listens to the recorded message after performing the second step (216 to 258). The method of claim 1, wherein the first step (201 to 215), after receiving the subscriber's origination request or relay line occupancy request, allocates the calling device and collects the digits, and then uses the collected digits to recognize the service. A sixth step (201 to 205, 208, 211) of determining call type and service type by performing a translation; A seventh step (206, 207) of performing a general call processing procedure and ending the call when the type of call after performing the sixth step (201 to 205, 208. 211) is general; An eighth step (209, 210) of performing a credit call service call processing procedure and ending a call when the service type is a credit call service after performing the sixth step (201 to 205, 208, 211); After performing the sixth step (201 to 205, 208, 211), if the service type is an incoming billing service, a ninth step (212, 213) of performing the incoming billing service call processing procedure and ending the call; And after the sixth step 201 to 205, 208, and 211, when the service type is an information fee storage agent service, a tenth step of performing a information fee storage agent service call processing procedure and ending the call (214, 215). Call processing method of automatic telephone answering service in intelligent network service exchange, characterized in that it comprises a) 2. The method of claim 1, wherein the second step (216 to 258) includes a sixth step (216) for determining whether to provide a service when the telephone answering service is provided; After performing the sixth step 216, if normal processing is impossible, a seventh step (226 to 232) of sending out a normal processing announcement broadcast and notifying the user of the automatic telephone answering service; After performing the sixth step 216, the eighth step of collecting the calling number, calling grade and command providing operation information for performing the automatic telephone answering service, comparing the service request codes, and determining the result of the eligibility test and the number translation ( 217-225, 233, 234); After performing the eighth step (217 to 225, 233, 234), the service request code is available only to the service subscriber, and if the qualified check and the number translation result message is a failure response, the qualified check and the number translation failure announcement broadcasts And notifying the telephone answering service failure of the ninth step (240 to 246); After performing the eighth step (217 to 225, 233, 234), if the service request code is available only to the subscriber, and if the qualification check and the number translation result message is a success response, receives a function identifier from the subscriber to enter a function identifier error And tenth steps (235 to 239, 247 and 248) for determining the number of retries; After performing the tenth step (235 to 239, 247, 248), if an error is input and the number of retries is exceeded, an eleventh step (251 to 256) is issued to notify the user that the retry count is exceeded and the telephone answering service is not available. ; After performing the tenth step (235 to 239, 247, 248), if an error is input and the number of retries is not exceeded, a function identifier error is inputted and a re-entry announcement is requested from the subscriber and after the announcement is transmitted, the subscriber functions again. A twelfth step (249, 250) of receiving an identifier; And a thirteenth step (257, 258) for comparing function identifiers in case of normal input after performing the tenth step (235 to 239, 247, 248). Method of call processing. 4. The method of claim 3, wherein the seventh step (226 to 232) is a fourteenth step of transmitting a dual tone multiple frequency (DTMFR) connection request and a normal processing announcement broadcast connection request to the subscriber / trunk unit (G / LSU) 105. After performing steps 226, 227, and 228 and the fourteenth step 226, 227, and 228, a normal broadcast cannot be processed through the subscriber or the relay line, and the intelligent telephone service control unit (ISCP) 101 automatically answers the call. An intelligent network service comprising a fifteenth step (229 to 232) for making a request to release the DTMFR to the G / LSU 105 and ending the call through hook-on (H-ON) of the outgoing line after notifying the addition. Call processing method of telephone answering service at exchange 4. The method of claim 3, wherein the eighth step (217 to 225, 233, 234), after requesting the automatic call answering service to the ISCP 101 and receiving a calling number and calling grade request from the ISCP 101; A fourteenth step (217 to 222) of receiving a calling number by receiving a calling number by calling a calling number and receiving a calling grade from the calling station; After performing the fourteenth step (217 to 222), the received calling number and calling grade are transmitted to the ISCP 101, and the ISCP 101 generates a command providing operation to the SCP to provide a command for the telephone answering service. A fifteenth step (223, 224, 225) of receiving a response to the operation; And after performing the fifteenth step (223, 224, 225), after comparing the service request codes using the digits collected from the subscriber or the relay line, the sixteenth step (233, 234) to determine the eligibility check and the number translation results Call processing method of an automatic telephone answering service in an intelligent network service exchange, characterized in that provided. The method as claimed in claim 3, wherein the ninth step 240 to 246 transmits the DTMFR connection request and the eligibility test and the number translation failure guide method connection request to the G / LSU 105, and performs the eligibility check and number through the subscriber or the relay line. A fourteenth step (240 to 243) of transmitting a translation failure announcement broadcast and notifying the ISP 101 of the telephone answering service impossibility; And performing the fifteenth step (245, 246) of requesting the DTMFR release to the G / LSU 105 and ending the call through hook-on (H-ON) of the calling line after performing the fourteenth step (240 to 243). Call processing method of automatic telephone answering service in intelligent network service switch, characterized in that provided 4. The method of claim 3, wherein the tenth step (235 to 239, 247, 248) receives a function identifier request from the ISCP 101, requests a DTMFR connection request and a function identifier input announcement broadcast connection request to the G / LSU 105. A fourteenth step (235 to 238) of transmitting a function identifier input announcement through a subscriber or a relay line; And a fifteenth step (239, 247, 248) of receiving a function identifier from the subscriber to determine whether a function identifier is inputted and comparing the number of presentations after performing the fourteenth step (235 to 238). Call processing method of telephone answering service in intelligent network service exchange. The method as claimed in claim 3, wherein the eleventh step (251 to 256) transmits the retry count exceeded announcement broadcast request to the G / LSU 105 to transmit the retry count exceeded announcement through the subscriber or the relay line, and the ISCP 101. A fourteenth step (251, 252, 253) of notifying the telephone answering service unavailable; And the fifteenth step (254, 255), after performing the fourteenth step (251, 252, 253), requesting release of the DTMFR to the G / LSU 105 and ending the call through hook-on of the calling line (H-ON). Call processing method of telephone answering service in intelligent network service switch, characterized in that According to claim 1, wherein the third step (259 to 281), if the function identifier is 1, the absence registration / deregistration whether or not to request the announcement of the announcement of the absence registration / deregistration information announcement after sending out the announcement of the absence from the subscriber A sixth step (259 to 262, 266) of receiving or not deregistering to determine whether an error is input, an absent registration / deregistration state, and a retry count; After performing the sixth step (259 to 262, 266), if an error is input and the number of retry attempts is exceeded, a seventh step (251 to 256) of sending out a retry count exceeding announcement and notifying the user of the automatic telephone answering service; After performing the sixth step (259 to 262, 266), if an error is input and the number of retries is not exceeded, the missed registration / deregistration error input and a re-entry guidance broadcast connection request are requested. An eighth step (264, 265) of receiving an input of registration and deregistration from the subscriber again after transmitting the input and announcement broadcasts; A ninth step (267 to 275) of performing the absent registration after performing the sixth step (256 to 262 and 266); And a tenth step (276 to 281) of performing the absence registration removal if the absence registration is canceled after performing the sixth step (259 to 262, 266). Processing method The sixth step (259 to 262), the missed registration / deregistration information broadcast connection request is transmitted to the G / LSU 105, and the missed registration / deregistration information announcement via the subscriber or relay line Eleventh steps 259 and 260 for transmitting; And a twelfth step (261, 262, 263) of determining whether an error is input by comparing whether the user has missed registration / unregistration from the subscriber after performing the eleventh step (250, 260) and comparing the number of retries. Call processing method of telephone answering service in intelligent network service switch, characterized in that 10. The method of claim 9, wherein the ninth step (267 to 275) informs the ISCP (101) of the received absence registration, and the ISCP (101) issues a command providing operation to the SCP to the command providing operation of the missed registration. An eleventh step (267, 268, 269) of receiving a response; After performing the eleventh step (267, 268, 269), receives the completion of the absence registration from the ISCP (101), requests the missed registration completion announcement broadcast to the G / LSU 105 to register the missed through the subscriber or relay line A twelfth step of transmitting a complete announcement broadcast (270, 271, 272); And after performing the twelfth steps (279, 271, 272), requesting the DTMFR release to the G / LSU 105 and ending the call through the hook-on (H-ON) of the calling line (273, 274). 275) The call processing method of the telephone answering service in the intelligent network service exchange, characterized in that it comprises a. 10. The method of claim 9, wherein the tenth step (276 to 281) informs the ISCP 101 of the received deregistration of the absence and the ISCP 101 generates a command providing operation to the SCP to provide an instruction of the deregistration of the absence. An eleventh step (276, 277, 278) of receiving a response to the operation; A twelfth step (279) of receiving the request for completing the absence registration and continuing service from the ISCP 101 after performing the eleventh step (276, 277, 278); And after performing the twelfth step (279), the G / LSU (105) requests the completion of the absence registration and service announcement whether to continue the service by sending the announcement or the completion of the absence registration completion and service through the subscriber or relay line And a thirteenth step (280, 281). 4. The method of claim 1, wherein the fourth step (282 to 307) comprises: a sixth step (282, 283, 284) for determining whether to continue the service by inputting an error from the subscriber or not and retrying; After performing the sixth step (282, 283, 284), if an error is input and the number of retries is exceeded, a seventh step (251 to 256) of sending out a retry count exceeding announcement and notifying the user of the automatic telephone answering service; After performing the sixth step (282, 293, 284), if the error is input and the number of retries does not exceed the number of retry attempts, the service is inputted by requesting the error input and re-entry information broadcast to continue service error input and re-entry announcement. An eighth step (285, 286) of receiving the service from the subscriber again after transmitting; After performing the sixth step (282, 283, 284), if the function identifier is 2 or normal input, the telephone automatic answering actual incoming number is received and the incoming number is translated and routed, then the call type is notified and the incoming state is made through the totting process. Ninth step (287 to 290) to identify; A tenth step (302 to 307) of notifying the subscriber of the automatic telephone answering service if the incoming call is not available after the sixth step (282, 283, 284); And after the sixth step (282, 283, 284), if the incoming call is possible, the telephone network is automatically switched by the intelligent network service switch, which comprises the eleventh step (291, 301) for establishing a call and conducting a call. Call processing method of response service 15. The method of claim 13, wherein the tenth step (302 to 307) requests the G / LSU 105 to connect to the non-service announcement to send the service announcement to the user and to answer the ISCP 101 automatically. A twelfth step (302, 303, 304) of notifying of impossibility; And a thirteenth step (305, 306) of requesting the DTMFR release to the G / LSU 105 after the twelfth step (302, 303, 304) and ending the call through hook-on (H-ON) of the calling line. And 307). A call processing method of a telephone answering service in an intelligent network service exchange characterized in that it comprises. The eleventh step (291 to 301) is a twelfth step (291, 292, 293) to request the release of the DTMFR to the G / LSU (105) and to establish a communication path to allocate a signaling device to the called party; ); After performing the twelfth steps 292, 292 and 293, a thirteenth step (294 to 297) in which a call is made between subscribers after the inter-signal signal and the ring are connected and billing is started by the hook-off of the called line (H-OFF). ); And a fourteenth step (298 to 301) of terminating the call by releasing the charge after completing the service call through the hook-on (H-ON) of the outgoing line after performing the thirteenth step (294 to 297). Call processing method of a telephone answering service in an intelligent network service exchange, characterized in that. The fifth step (308 to 331) of claim 1, wherein the fifth step (308 to 331), by comparing the service code and the service subscriber and the non-subscriber if available to both the sixth step (308) to determine whether or not the absence of the absence registration , 309); A seventh step of repeating the process of routing to the telephone answering machine of the fourth step (282 to 307) if the missed registration is performed after the sixth step (308, 309); After performing the sixth step (308, 309), in case of the absence of the absence registration, the subscriber receives the actual incoming number, translates and routes the incoming number, notifies the call type, and identifies the incoming state and the relay line state through the routing process. An eighth step (310 to 314); After performing the eighth step (310 to 314), if the incoming call is possible, a ninth step (315 to 324) for constructing a call path; After performing the eighth step (310 to 314), when the incoming call is not available and the relay line congestion, the tenth step (325 to 331) for requesting the service unavailable announcement broadcast connection to send out the user service announcement announcement; After performing the eighth step (310 to 314), if the incoming call is not available and busy state, the eleventh step of repeating the process of routing to the telephone auto-answer number of the fourth step (282 to 307) Call processing method of an automatic telephone answering service in an intelligent network service exchange, characterized in that provided. ※ Note: The disclosure is based on the initial application.