KR950022587A - Automatic voice guidance method of electronic exchange - Google Patents

Automatic voice guidance method of electronic exchange Download PDF

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Publication number
KR950022587A
KR950022587A KR1019930031733A KR930031733A KR950022587A KR 950022587 A KR950022587 A KR 950022587A KR 1019930031733 A KR1019930031733 A KR 1019930031733A KR 930031733 A KR930031733 A KR 930031733A KR 950022587 A KR950022587 A KR 950022587A
Authority
KR
South Korea
Prior art keywords
subscriber
service
voice guidance
automatic voice
automatically
Prior art date
Application number
KR1019930031733A
Other languages
Korean (ko)
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KR960013261B1 (en
Inventor
최원영
Original Assignee
박성규
대우통신 주식회사
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Application filed by 박성규, 대우통신 주식회사 filed Critical 박성규
Priority to KR1019930031733A priority Critical patent/KR960013261B1/en
Publication of KR950022587A publication Critical patent/KR950022587A/en
Application granted granted Critical
Publication of KR960013261B1 publication Critical patent/KR960013261B1/en

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services

Abstract

본 발명은 전자교환기에서 특수부가서비스에 대한 정보를 가입자에게 자동으로 음성 서비스를 제공하는 방법에 관한 것이다. 이러한 본 발명은 가입자(가) 및 (나)와, 교환국(다)과, 자동으로 음성을 제공하는 자동 음성안내장치(150)를 포함하여 특수 부가 서비스에 대한 정보를 자동으로 안내하는 전자 교환기의 자동 음성 안내방법으로, 상기 가입자(갸)가 서비스가 제공되지 않는다는 사실을 인지한 후, 혹은 등록상태에 대한 정보를 알기 위해 서비스를 요구하면 가입자(갸)에게 자신의 전화번호를 입력하도록 상기 자동 음성 안내장치(150)를 통해 자동음성 안내하고, 전화번호가 입력되면, 해당 전화번호에 대한 특수 부가 서비스 등록이나 취소를 자동음성으로 안내하는 단계(S10)와, 상기 단계(S10)후 가입자(가 또는 나)가 보다 상세한 안내를 받기 위해 전화국의 담당자와 통화를 요구하는지 여부를 판단하는 단계(S20)와, 상기 단계(S20)에서 가입자(가 또는 나)가 전화국의 담당자와 통화를 요구하는 경우는 경우는 가입자(가 또는 나)와 전화국의 담당자와 통화를 연결해 주는 단계(S30)로 이루어짐으로써, 가입자에게 보다 양질의 서비스를 제공해 줄 수 있다.The present invention relates to a method for automatically providing a voice service to a subscriber of information on a special value added service in an electronic exchange. The present invention relates to an electronic switch which automatically guides information on a special supplementary service, including subscribers (a) and (b), an exchange station (c), and an automatic voice guidance device 150 that automatically provides voice. In the automatic voice guidance method, when the subscriber (GA) recognizes that the service is not provided or requests the service to know the information on the registration status, the subscriber (GI) enters his / her phone number automatically. Automatic voice guidance through the voice guidance device 150, and if the phone number is input, the step (S10) of guiding the special additional service registration or cancellation for the phone number to the automatic voice, and after the step (S10) subscribers ( (A) or (b) determining whether or not to request a call with the person in charge of the telephone company in order to receive more detailed guidance, and in step S20, the subscriber (a or b) is in charge of the telephone company. If the request is a call if you can give by made of an step (S30) to connect the phone with the subscriber (or me) and representatives of the central office, to provide a better quality of service subscribers.

Description

전자 교환기의 자동음성 안내방법Automatic voice guidance method of electronic exchange

본 내용은 요부공개 건이므로 전문내용을 수록하지 않았음Since this is an open matter, no full text was included.

제1도는 일반적인 전자 교환기와 가입자간의 연결구성도.1 is a connection diagram between a general electronic exchange and a subscriber.

제2도는 본 발명을 구현하는 흐름도.2 is a flow diagram for implementing the present invention.

* 도면의 주요부분에 대한 부호의 설명* Explanation of symbols for main parts of the drawings

110, 130 : 라인 및 트렁크 인터페이스 장치 140 : 스위치 네크워크 장치110, 130: line and trunk interface unit 140: switch network unit

150 : 자동음성 안내장치150: automatic voice guidance device

Claims (2)

가입자(가) 및 (나)와, 교환국(다)과, 자동으로 음성안내하는 자동음성 안내장치(150)를 포함하여 특수 부가 서비스에 대한 정보를 자동으로 안내하는 전자 교환기의 자동음성 안내방법으로, 상기 가입자(가)가 서비스가 제공되지 않는다는 사실을 인지한 후, 혹은 등록상태에 대한 정보를 알기 위해 서비스를 요구하면 상기 가입자(가)에게 자신의 전화번호를 입력하도록 상기 자동음성 안내장치 (150)를 통해 자동음성 안내하고, 전화번호가 입력되면, 해당 전화번호에 대한 특수 부가 서비스 등록이나 취소를 자동음성으로 안내하는 제1단계(S10)와, 상기 제1단계(S10)후 가입자(가) 또는 (나)가 보다 상세한 안내를 받기 위해 전화국의 담당자와 통화를 요구하는지 여부를 판단하는 제2단계(S20)와 : 상기 제2단계 (S20)에서 가입자(가 또는 나)가 전화국의 담당자와 통화를 요구하는 경우는 가입자(가 또는 나)와 전화국의 담당자와 통화를 연결해 주는 제3단계(S30)를 포함하는 전자 교환기의 자동음성 안내방법.As an automatic voice guidance method of an electronic exchange which automatically guides information on special supplementary services, including subscribers (a) and (b), the exchange office (c), and an automatic voice guide device 150 for automatically voice guidance. The automatic voice guidance device prompts the subscriber to enter his / her telephone number after the subscriber recognizes that the service is not provided or requests the service to obtain information on the registration status. 150 through the automatic voice guidance, and if the phone number is input, the first step (S10) for guiding automatic additional voice registration or cancellation of the special additional service for the phone number, and after the first step (S10) subscribers ( (A) or (b) the second step (S20) of determining whether or not to request a call with the person in charge of the telephone company in order to receive more detailed guidance; and in the second step (S20), the subscriber (a or b) manager When requesting a call the subscriber (or me) and the automatic voice guidance method of the electronic exchange comprising the step 3 (S30) to connect the phone with the representative of the central office. 가입자(가) 및 (나)와, 교환국(다)과, 자동으로 음성을 안내하는 자동음성 안내장치 (150)를 포함하여 특수 부가 서비스에 대한 정보를 자동으로 안내하는 전자 교환기의 자동음성 안내방법으로, 상기 가입자(나)가 가입자(가)의 특수 부가 서비스의 가입 여부를 알기 위해 서비스슬 요구하는 경우, 가입자(나)에게 가입자(가)의 전화번호를 입력하도록 자동음성 안내하고, 전화번호가 입력되면 해당 전화번호에 대한 특수 서비스 등록 여부를 자동으로 음성안내하는 단계(S110)와 : 상기 단계 (S110)후, 가입자(나)가 보다 상세한 안내를 받기 위해 전화국의 담당자와 통화를 요구하는지 여부를 판단하는 단계 (S120)와 : 상기 단계 (S120)에서 가입자 (나)가 전화국의 담당자와 통화를 요구하는 경우에는 가입자(나)와 전화국의 담당자와 통화를 연결시켜 주는 단계(S130)를 포함하는 전자 교환기의 자동음성 안내방법.Automatic voice guidance method of an electronic exchange which automatically guides information on special supplementary services, including subscribers (a) and (b), the exchange office (c), and an automatic voice guidance device 150 for automatically guiding voice. In the case where the subscriber (b) requests the service chain to know whether the subscriber (a) subscribes to the special additional service, the subscriber (b) automatically voices the subscriber to enter the subscriber's phone number, and the phone number If is entered, the step of automatically guiding the voice of whether or not to register a special service for the corresponding phone number (S110) and: after the step (S110), whether the subscriber (B) requires a call with the person in charge of the telephone company to receive more detailed guidance Determining whether or not (S120) and: if the subscriber (b) in the step (S120) requests a call with the person in charge of the telephone company (S1) and connecting the call with the person (i) and the person in charge of the telephone station (S1) Automatic voice guidance method of the electronic exchange comprising a 30). ※ 참고사항 : 최초출원 내용에 의하여 공개하는 것임.※ Note: The disclosure is based on the initial application.
KR1019930031733A 1993-12-30 1993-12-30 Electronic switching KR960013261B1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
KR1019930031733A KR960013261B1 (en) 1993-12-30 1993-12-30 Electronic switching

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
KR1019930031733A KR960013261B1 (en) 1993-12-30 1993-12-30 Electronic switching

Publications (2)

Publication Number Publication Date
KR950022587A true KR950022587A (en) 1995-07-28
KR960013261B1 KR960013261B1 (en) 1996-10-02

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Application Number Title Priority Date Filing Date
KR1019930031733A KR960013261B1 (en) 1993-12-30 1993-12-30 Electronic switching

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KR960013261B1 (en) 1996-10-02

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