KR900019436A - Automatic Call Distribution Method in Private Exchange - Google Patents

Automatic Call Distribution Method in Private Exchange Download PDF

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Publication number
KR900019436A
KR900019436A KR1019890006958A KR890006958A KR900019436A KR 900019436 A KR900019436 A KR 900019436A KR 1019890006958 A KR1019890006958 A KR 1019890006958A KR 890006958 A KR890006958 A KR 890006958A KR 900019436 A KR900019436 A KR 900019436A
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KR
South Korea
Prior art keywords
queue
announcement
call
waiting
broadcasting
Prior art date
Application number
KR1019890006958A
Other languages
Korean (ko)
Inventor
최영일
Original Assignee
정용문
삼성전자 주식회사
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 정용문, 삼성전자 주식회사 filed Critical 정용문
Priority to KR1019890006958A priority Critical patent/KR900019436A/en
Publication of KR900019436A publication Critical patent/KR900019436A/en

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Abstract

내용 없음No content

Description

사설교환기에서의 자동 호 분배방법Automatic Call Distribution Method in Private Exchange

본 내용은 요부공개 건이므로 전문내용을 수록하지 않았음Since this is an open matter, no full text was included.

제3도는 본 발명에 따른 시스템 블럭도, 제4도는 본 발명에 따른 흐름도.3 is a system block diagram according to the present invention, and FIG. 4 is a flowchart according to the present invention.

Claims (1)

사설교환기에서의 인입호를 처리하는 방법에 있어서, 트렁크회로부(30)의 상태를 읽어 링이 검출되면 비사용중인 내선이 있을 경우 내선에 링을 보내고 모두 사용중이면 인입호를 안내방송 대기큐에 등록하는 제1과정과, 안내방송장치부(60)의 상태를 읽은후 방송이 끝났는가를 체크하여 끝났으면 안내방송 큐에 등록되어 있는 인입호를 멜로디 큐로 옮기고 착신드렁크 포트와 멜로디회로부(70)를 TSW(40)로 연결하는 제2과정과, 안내방송 대기 큐에서 대기중인 호가 있으면 안내방송 대기큐에 있는 호를 안내방송 큐에 등록하고 안내방송 큐에 등록된 트렁크 포트와 안내방송장치부(60)를 TSW(40)로 연결하여 안내방송장치부(60)를 구동하는 제3과정과, 착신그룹내의 내선의 상태를 읽어 통화를 종료한 내선이 있고 멜로디 큐 및 안내방송큐 및 안내방송 대기큐를 차례로 조사하여 큐에 대기중인 인입호가 있으면 내선에 링을 보내고 트렁크 포트에 호출음을 연결하는 제4과정으로 이루어짐을 특징으로 하는 사설교환기에서의 자동 호 분배방법.In the method of handling incoming calls in the private exchange, the state of the trunk circuit unit 30 is read and if a ring is detected, a ring is sent to the station if there is an unused station, and if the call is in use, the incoming call is registered in the announcement waiting queue. After the first process and the state of the announcement broadcasting unit 60 is checked by checking whether the broadcasting is over, the incoming call registered in the announcement broadcasting queue is transferred to the melody queue, and the incoming trunk port and the melody circuit unit 70 are TSW. The second process connecting to 40 and, if there is a call waiting in the announcement waiting queue, registers the call in the announcement waiting queue to the announcement broadcast queue and the trunk port registered in the announcement queue and the announcement broadcasting device unit 60. The third process of driving the announcement broadcasting unit 60 by connecting to the TSW 40, and the extension ending the call by reading the status of the extension in the destination group, the melody queue, the announcement broadcast queue, and the announcement broadcast waiting queue. If there is an incoming call waiting in the queue in turn, the automatic call distribution method of the private exchange comprising the fourth step of sending a ring to the station and connecting the ring tone to the trunk port. ※ 참고사항 : 최초출원 내용에 의하여 공개하는 것임.※ Note: The disclosure is based on the initial application.
KR1019890006958A 1989-05-24 1989-05-24 Automatic Call Distribution Method in Private Exchange KR900019436A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
KR1019890006958A KR900019436A (en) 1989-05-24 1989-05-24 Automatic Call Distribution Method in Private Exchange

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
KR1019890006958A KR900019436A (en) 1989-05-24 1989-05-24 Automatic Call Distribution Method in Private Exchange

Publications (1)

Publication Number Publication Date
KR900019436A true KR900019436A (en) 1990-12-24

Family

ID=67840437

Family Applications (1)

Application Number Title Priority Date Filing Date
KR1019890006958A KR900019436A (en) 1989-05-24 1989-05-24 Automatic Call Distribution Method in Private Exchange

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KR (1) KR900019436A (en)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100475379B1 (en) * 2000-07-06 2005-03-10 엘지전자 주식회사 Device Of Music On Holding Service In Private Branch Exchange
KR100735389B1 (en) * 2001-02-28 2007-07-04 삼성전자주식회사 Apparatus for sharing the call at call center in network

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100475379B1 (en) * 2000-07-06 2005-03-10 엘지전자 주식회사 Device Of Music On Holding Service In Private Branch Exchange
KR100735389B1 (en) * 2001-02-28 2007-07-04 삼성전자주식회사 Apparatus for sharing the call at call center in network

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