KR20240130208A - Automatic phone number input system and providing method of automatic phone number input service - Google Patents

Abstract

A method for providing an automatic phone number input service according to one embodiment may include: in response to a call session being connected with a user terminal, a phone reception unit may acquire phone number information of the user terminal; transmit the phone number information of the user terminal from the phone reception unit to a server; and have the server transmit the phone number information of the user terminal to the user terminal, thereby automatically entering the phone number information of the user terminal.

Description

{AUTOMATIC PHONE NUMBER INPUT SYSTEM AND PROVIDING METHOD OF AUTOMATIC PHONE NUMBER INPUT SERVICE}

The present invention relates to an automatic telephone number input system and a method for providing an automatic telephone number input service.

Most companies set up call centers to provide or promote their services, and provide various services to customers who call the call center. In addition, most companies operate private exchange networks, and call centers are based on their private exchange networks. Accordingly, customers can call the call center to request services for themselves or receive various guidance, and conversely, call center managers can call customers to promote the company or conduct surveys and other various activities related to the company's operations.

WebRTC (Web Real-Time Communication) is a technology that provides voice calls, video chatting, video calls (Video Telephone: VT, or Video Call), video conferences, and file transfers through web browsers and applications without installing additional plug-ins.

WebRTC is a standard technology that enables voice/video calls between terminals through web browsers, and follows the standards established by W3C. The terminal downloads and executes a web application written in Javascript and HTML5 from a web server, performs signaling for call setup through the web server, and can send and receive voice/video media packets between terminals through RTP packets. The communication method based on WebRTC is based on the peer-to-peer method.

Meanwhile, when a user enters his or her phone number in a web browser, the user may enter an incorrect phone number due to user error, or may enter someone else's phone number, which may lead to problems such as impersonation.

Since web browsers cannot directly obtain the phone number of a user terminal, there is an increasing need to obtain the phone number of a user terminal and automatically enter it without requiring the user to directly enter the phone number.

One aspect of the disclosed invention provides a phone number automatic input system and a phone number automatic input service providing method that can obtain a user's phone number and automatically input it into a web browser or the like without the user having to directly input the phone number.

A method for providing an automatic phone number input service according to one embodiment of the disclosed invention comprises: in response to a call session being connected with a user terminal, a phone reception unit acquires phone number information of the user terminal; transmits the phone number information of the user terminal from the phone reception unit to a server; and the server transmits the phone number information of the user terminal to the user terminal, thereby allowing the phone number information of the user terminal to be automatically entered.

The method may further include transmitting identification data from the user terminal to the server in response to the connection of the call session.

The method may further include receiving the identification data at the telephone receiver in response to the call session being connected.

The above-described telephone receiving unit may further include transmitting the telephone number and identification data of the user terminal received to the server.

Transmitting the telephone number information of the user terminal received above to the user terminal may include transmitting the telephone number information of the user terminal received from the telephone receiving unit together with the identification data to the user terminal when the identification data received from the telephone receiving unit matches the identification data received from the user terminal.

Transmitting the phone number information of the user terminal to the user terminal may include transmitting the phone number information of the user terminal to the user terminal in the form of a push message.

The method may further include storing the phone number of the user terminal in a designated variable of the web page based on a response to the push message received by the user terminal.

The above telephone receiving unit may include an IP-PBX (Private Branch Exchange) and a counselor terminal (SIP-Agent).

Obtaining the phone number information of the user terminal from the above-mentioned telephone receiving unit may include: acquiring the phone number information of the user terminal from the IP-PBX (Private Branch Exchange) in response to the call session being connected; and transmitting the phone number information of the user terminal to the counselor terminal through the IP-PBX.

Connecting the call session with the user terminal may include connecting the call session with the IP-PBX via a public switched telephone network (PSTN).

Transmitting identification data from the user terminal to the server may include generating DTMF (Dual Tone Multi Frequency) data from the user terminal and transmitting the DTMF data to the server.

Generating the above DTMF data may include generating DTMF data including ID information consisting of a plurality of digits.

A phone number automatic input system according to one embodiment of the disclosed invention comprises: a user terminal; a telephone receiving unit that acquires phone number information of the user terminal in response to a call session being connected with the user terminal; and a server that receives the phone number information of the user terminal from the telephone receiving unit; wherein the server can transmit the phone number information of the user terminal to the user terminal so that the phone number information of the user terminal is automatically entered.

The user terminal may transmit identification data to the server in response to the call session being connected.

The above telephone receiver can receive the identification data from the user terminal in response to the call session being connected.

The above telephone receiving unit can transmit the telephone number and identification data of the received user terminal to the server.

The server may, if the identification data received from the telephone receiver matches the identification data received from the user terminal, transmit the telephone number information of the user terminal received from the telephone receiver together with the identification data to the user terminal.

The above server can transmit the phone number information of the user terminal to the user terminal in the form of a push message.

The above user terminal may further include storing the phone number of the user terminal in a designated variable of a web page based on a response to the received push message.

The above telephone receiving unit may include an IP-PBX (Private Branch Exchange) and a counselor terminal (SIP-Agent).

The above IP-PBX can acquire phone number information of the user terminal in response to the call session being connected, and transmit the phone number information of the user terminal to the counselor terminal.

The above IP-PBX can connect a call session with the user terminal through a PSTN (public switched telephone network) network.

The above identification data may include DTMF (Dual Tone Multi Frequency) data.

The above DTMF data may include ID information consisting of multiple digits.

According to the disclosed automatic phone number input system and automatic phone number input service provision method, a user's phone number can be acquired and automatically entered into a web browser, etc. without the user having to directly enter the phone number, thereby preventing incorrect phone number input and impersonation, etc., and increasing user convenience.

FIG. 1 is a drawing showing a block diagram of an automatic phone number input system according to one embodiment.
FIG. 2 is a drawing showing a screen for entering a phone number in a web browser according to one embodiment.
FIG. 3 is a diagram showing an information flow diagram of an automatic phone number input system according to one embodiment.
FIG. 4 is a diagram showing an information flow diagram of an automatic phone number input system according to one embodiment.
FIG. 5 is a diagram illustrating an example of a push message received by a user terminal according to one embodiment.
FIG. 6 is a drawing showing a screen in which a phone number is automatically entered into a web browser according to one embodiment.
FIG. 7 is a diagram showing a flow chart of a method for providing an automatic phone number input service according to one embodiment.
FIG. 8 is a diagram showing a flowchart of a method for providing an automatic phone number input service according to one embodiment.

The embodiments described in this specification and the configurations illustrated in the drawings are merely preferred examples of the disclosed invention, and there may be various modified examples that can replace the embodiments and drawings of this specification at the time of filing of the present application.

Throughout this specification, when a part is said to be "connected" to another part, this includes not only a direct connection but also an indirect connection, and an indirect connection includes a connection via a wireless communications network.

In addition, the terminology used herein is for the purpose of describing embodiments, and is not intended to limit and/or restrict the disclosed invention. The singular expression includes the plural expression unless the context clearly indicates otherwise. In this specification, the terms "comprises" or "has" and the like are intended to specify that a feature, number, step, operation, component, part, or combination thereof described in the specification is present, but do not exclude in advance the possibility of the presence or addition of one or more other features, numbers, steps, operations, components, parts, or combinations thereof.

In addition, terms including ordinal numbers such as "first", "second", etc. used in this specification may be used to describe various components, but the components are not limited by the terms, and the terms are used only for the purpose of distinguishing one component from another. For example, without departing from the scope of the present invention, the first component may be referred to as the second component, and similarly, the second component may also be referred to as the first component.

Additionally, terms such as "~ part", "~ device", "~ block", "~ absence", and "~ module" may refer to a unit that processes at least one function or operation. For example, the terms may refer to at least one hardware such as an FPGA (field-programmable gate array) / ASIC (application specific integrated circuit), at least one software stored in a memory, or at least one process processed by a processor.

The symbols attached to each step are used to identify each step and do not indicate the order of the steps, and the steps may be performed in a different order than stated unless the context clearly indicates a specific order.

Hereinafter, embodiments according to the present invention will be described in detail with reference to the attached drawings.

FIG. 1 is a drawing showing a block diagram of an automatic phone number input system according to one embodiment, and FIG. 2 is a drawing showing a screen for entering a phone number in a web browser according to one embodiment.

The phone number automatic input system (1) may include a user terminal (10), a phone receiving unit (20), and a server (30).

An example of a user terminal (10) may be implemented as a portable terminal that can connect to a remote server (30) through a network, or connect to other terminals and servers (30), and make voice calls.

A portable terminal is, for example, a wireless communication device that ensures portability and mobility, and may include all types of handheld-based wireless communication devices, such as a PCS (Personal Communication System), GSM (Global System for Mobile communications), PDC (Personal Digital Cellular), PHS (Personal Handyphone System), PDA (Personal Digital Assistant), IMT (International Mobile Telecommunication)-2000, CDMA (Code Division Multiple Access)-2000, W-CDMA (W-Code Division Multiple Access), Wibro (Wireless Broadband Internet) terminal, and a smart phone.

The server (30) may mean a WebRTC (Web Real-Time Communication) server, and this WebRTC server may include a WebSocket server that maintains a connection by performing WebSocket communication with a Web Browser and exchanging data.

WebRTC (Web Real-Time Communication) is an API (Application Programming Interface) designed to allow web browsers to communicate with each other without the help of separate plug-ins. WebRTC can be used for voice calls, video calls, P2P (peer to peer) file sharing, etc. on web browsers. WebRTC technology implements real-time communication using only HTML (Hyper Text Markup Language) 5 and Javascript, so a separate plug-in for WebRTC communication is not installed on the web browser.

The user terminal (10) and the WebRTC server may provide communication via a network. Examples of the network include, but are not limited to, a 3GPP (3rd Generation Partnership Project) network, an LTE (Long Term Evolution) network, a 5G network, a WIMAX (World Interoperability for Microwave Access) network, the Internet, a LAN (Local Area Network), a Wireless LAN (Wireless Local Area Network), a WAN (Wide Area Network), a PAN (Personal Area Network), a Bluetooth network, a satellite broadcasting network, an analog broadcasting network, a DMB (Digital Multimedia Broadcasting) network, etc. In another embodiment, the network of a telecommunications service provider providing a call connection may include a telephone network (PSTN, public switched telephone network) and/or a data network (PSDN, public switched data network).

In order to communicate with the user terminal (10) using WebRTC, it is necessary to obtain the phone number of the user terminal (10).

As described above, a web browser cannot directly obtain the phone number of a user terminal (10), and if a user directly inputs a phone number, problems such as incorrect input and impersonation may occur. Therefore, it is necessary to conveniently and safely obtain the phone number of a user terminal (10).

Although Fig. 2 exemplifies Web Call, it may also include various cases where the telephone number of the user terminal (10) must be entered in a web browser, etc. For example, the present invention may also be applied to cases where the telephone number of the user terminal (10) must be entered in the process of entering user information for registering as a member of a specific website.

Users can call a service provider by entering predefined inputs, such as those in a web browser, such as inputs that call a specific number of the service provider.

The telephone receiver (20) can obtain telephone number information of the user terminal (10) in response to a call session being connected with the user terminal (10).

The server (30) can receive the phone number information of the user terminal (10) from the phone reception unit (20) and transmit the phone number information of the user terminal (10) to the user terminal (10) so that the phone number information of the user terminal (10) is automatically entered.

The telephone receiving unit (20) may include an IP-PBX (Private Branch Exchange) (20-1) and a counselor terminal (SIP-Agent) (20-2).

IP-PBX (20-1) is a private branch exchange based on Internet Protocol and can provide VoIP (Voice Over Internet Protocol) service. Since this VoIP service is a well-known service, a detailed description will be omitted.

IP-PBX (20-1) can transmit voice and video to a customer terminal (20-2) etc. through a data network. It can also be linked with PSTN. IP-PBX (20-1) can include Voice Gateway. Voice gateway can exchange data between different media, SPTN and IP Network. For example, it can be connected to E1/T1 (ISDN Trunk), FSX/FXO and customer terminal (20-2) connected to a telephone office.

In addition, IP-PBX (20-1) (300) can support RTP communication. Accordingly, it is possible to specify a universal data format and network protocol for transmitting and receiving media data in an Internet protocol network. More specifically, IP-PBX (20-1) (300) can specify details of media encoding such as a sampling rate of a signal, a frame size, and an interval (timing).

Meanwhile, the counselor terminal (20-2) may be a terminal that provides a voice call between a counselor and a customer by connecting a customer's voice call transmitted from an IP-PBX (Internet Protocol Private Branch Exchange) (20-1), and may also be a terminal that receives and displays customer information transmitted from the IP-PBX (20-1). Here, the customer information may include voice call identification information for identifying a voice call, and for example, the voice call identification information may be a caller number of a voice call or an IP address of a voice call.

The counselor terminal (20-2) is connected to an IP network and can proceed with a call procedure through the IP-PBX (20-1) using a VoIP protocol for IP calls (e.g., H. 323, SIP, Skinny, etc.), and thus a call session can be connected (established).

Accordingly, the counselor terminal (20-2) can be included in the IP-PBX (20-1) or located outside the IP-PBX (20-1) and communicate with the IP-PBX (20-1). That is, the counselor terminal (20-2) is an IP phone capable of installing applications, and can be implemented in various forms by being connected to an IP network. It is not limited to the form of the counselor terminal (20-2).

This IP-PBX (20-1) can acquire the phone number information of the user terminal (10) in response to a call session being connected with the aforementioned user terminal (10) and can transmit the phone number information of the user terminal (10) to the counselor terminal (20-2).

IP-PBX (20-1) can connect a call session with a user terminal (10) through a PSTN (public switched telephone network) network.

Below we explain in detail the process of obtaining and automatically entering a phone number.

FIG. 3 is a diagram showing an information flow diagram of an automatic phone number input system according to one embodiment.

In response to a call session being connected with the user terminal (10), the phone receiver (20) can obtain phone number information of the user terminal (10).

As described above, the telephone receiving unit (20) may include an IP-PBX (20-1) and a counselor terminal (20-2), and in this case, in response to a call session being connected with the user terminal (10), the IP-PBX (20-1) may acquire phone number information of the user terminal (10) and transmit the acquired phone number information of the user terminal (10) to the counselor terminal (20-2).

The counselor terminal (20-2) can transmit the phone number information of the acquired user terminal (10) to the server (30), and the server (30) can transmit the phone number information of the user terminal (10) to the user terminal (10) so that the phone number information of the user terminal (10) is automatically entered.

Below, in addition to the process of moving the above phone number information, it is described that identification data is further included for phone number identification.

Fig. 4 is a diagram showing an information flow diagram of an automatic phone number input system (1) according to one embodiment.

The user terminal (10) can transmit identification data to the server (30) when a call session is connected.

Here, the identification data may include DTMF (Dual Tone Multi Frequency) data containing ID information consisting of multiple digits.

As described above, the server (30) may include a WebSocket server, and the WebSocket server may communicate with the user terminal (10) via WebSocket. The WebSocket server may store a database created to include management information associated with the user terminal (10). The management information may include, for example, IP information of the customer terminal, i.e., the identification data described above.

The user terminal (10) can also transmit this identification data to the telephone receiver (20).

The telephone receiver (20) can receive identification data from the user terminal (10) together with the telephone number information of the user terminal (10) described above in response to the call session being connected.

The telephone receiving unit (20) can transmit the telephone number information and identification data of the received user terminal (10) to the server (30).

The server (30) can compare identification data received from the telephone receiver (20) with identification data received from the user terminal (10).

If the identification data received from the telephone receiver (20) and the identification data received from the user terminal (10) are matched as a result of the comparison, the telephone number information of the user terminal (10) received together with the identification data from the telephone receiver (20) can be transmitted to the user terminal (10).

For example, a six-digit number '123456' may be transmitted as identification data from a user terminal (10) to a server (30), and the server (30) may store this identification data in a database.

In addition, the user terminal (10) can transmit the telephone number '01012345678' of the user terminal (10) and the aforementioned identification data '123456' to the telephone receiver (20), and the telephone receiver (20) can transmit the telephone number '01012345678' of the user terminal (10) and the aforementioned identification data '123456' to the server (30).

The server (30) can compare the identification data '123456' received together with the phone number '01012345678' received from the telephone receiver (20) with the identification data stored in the server (30).

As a result of the comparison, the matching phone number '01012345678' can be transmitted to the user terminal (10) that transmitted the data '123456'.

FIG. 5 is a diagram illustrating an example of a push message received by a user terminal according to one embodiment, and FIG. 6 is a diagram illustrating a screen in which a phone number is automatically entered in a web browser according to one embodiment.

As described above, the server (30) can transmit the matched phone number to the user terminal (10).

At this time, the server (30) can transmit the phone number information of the user terminal (10) to the user terminal (10) in the form of a push message.

As illustrated in FIG. 5, a push message including a phrase such as “Please click on the message you are currently viewing” can be transmitted to the user terminal (10), and the user terminal (10) can store the phone number of the user terminal (10) in a designated variable of the web page based on a response to the received push message.

That is, when a user presses the push message of Fig. 5, the phone number information of the user terminal (10) received by the user terminal (10) can be automatically entered into the phone number information that was blank as shown in Fig. 6.

The method for providing an automatic phone number input service can be performed by the automatic phone number input system (1) described above. Therefore, even if the content is omitted below, the content described for the automatic phone number input system (1) can be equally applied to the description of the method for providing an automatic phone number input service.

FIG. 7 is a diagram showing a flow chart of a method for providing an automatic phone number input service according to one embodiment.

In response to a call session being connected (701) with the user terminal (10), the phone receiver (20) can obtain phone number information of the user terminal (10) (703).

As described above, the telephone receiving unit (20) may include an IP-PBX (20-1) and a counselor terminal (20-2), and in this case, in response to a call session being connected with the user terminal (10), the IP-PBX (20-1) may acquire phone number information of the user terminal (10) and transmit the acquired phone number information of the user terminal (10) to the counselor terminal (20-2).

The telephone receiver (20) can transmit the telephone number information of the acquired user terminal (10) to the server (30) (705).

The server (30) can transmit (707) the phone number information of the user terminal (10) to the user terminal (10) so that the phone number information of the user terminal (10) is automatically entered (709).

FIG. 8 is a diagram showing a flowchart of a method for providing an automatic phone number input service according to one embodiment.

The user terminal (10) can transmit identification data to the server (30) (807) when a call session is connected (801). Here, the identification data can include DTMF (Dual Tone Multi Frequency) data including ID information composed of multiple numbers.

The user terminal (10) can also transmit this identification data to the telephone receiver (20).

The telephone receiver (20) can receive identification data from the user terminal (10) together with the telephone number information of the user terminal (10) described above in response to the call session being connected (803).

The telephone receiving unit (20) can transmit the telephone number information and identification data of the received user terminal (10) to the server (30) (805).

The server (30) can compare identification data received from the telephone receiver (20) with identification data received from the user terminal (10).

If the identification data received from the telephone receiver (20) and the identification data received from the user terminal (10) are matched as a result of the comparison (example of 809), the telephone number information of the user terminal (10) received together with the identification data from the telephone receiver (20) can be transmitted to the user terminal (10) (811) so that the telephone number information of the user terminal (10) can be automatically input (813).

According to the disclosed automatic phone number input system and automatic phone number input service provision method, a user's phone number can be acquired and automatically entered into a web browser, etc. without the user having to directly enter the phone number, thereby preventing incorrect phone number input and impersonation, etc., and increasing user convenience.

Meanwhile, the disclosed embodiments may be implemented in the form of a recording medium storing instructions executable by a computer. The instructions may be stored in the form of program codes, and when executed by a processor, may generate program modules to perform the operations of the disclosed embodiments. The recording medium may be implemented as a computer-readable recording medium.

Computer-readable storage media include all types of storage media that store instructions that can be deciphered by a computer. Examples include ROM (read only memory), RAM (random access memory), magnetic tape, magnetic disk, flash memory, and optical data storage devices.

As described above, the disclosed embodiments have been described with reference to the attached drawings. Those skilled in the art to which the present invention pertains will understand that the present invention can be implemented in forms other than the disclosed embodiments without changing the technical idea or essential features of the present invention. The disclosed embodiments are exemplary and should not be construed as limiting.

1: Automatic phone number input system
10: User Terminal
20: Telephone receiver
30: Server

Claims (24)

In response to a call session being connected with a user terminal, the telephone receiver acquires telephone number information of the user terminal;
Transmitting the phone number information of the user terminal from the above telephone receiver to the server;
A method for providing an automatic phone number input service, wherein the server transmits the phone number information of the user terminal to the user terminal so that the phone number information of the user terminal is automatically entered.
In the first paragraph,
A method for providing an automatic phone number input service, further comprising: transmitting identification data from the user terminal to the server in response to the connection of the call session.
In the second paragraph,
A method for providing an automatic phone number input service, further comprising: receiving the identification data from the telephone receiver in response to the connection of the call session.
In the third paragraph,
A method for providing an automatic phone number input service, further comprising: the telephone receiving unit transmitting the telephone number and identification data of the user terminal received to the server.
In paragraph 4,
Transmitting the telephone number information of the user terminal received above to the user terminal is as follows:
If the identification data received from the above telephone receiver matches the identification data received from the user terminal,
A method for providing an automatic phone number input service, comprising transmitting the phone number information of the user terminal received together with the identification data from the phone receiver to the user terminal.
In paragraph 1,
Transmitting the phone number information of the above user terminal to the above user terminal,
A method for providing an automatic phone number input service, which includes transmitting phone number information of the user terminal to the user terminal in the form of a push message.
In paragraph 6,
A method for providing an automatic phone number input service, further comprising: storing the phone number of the user terminal in a designated variable of a web page based on a response to the push message received by the user terminal.
In paragraph 1,
The above telephone receiver,
Method for providing an automatic phone number input service including an IP-PBX (Private Branch Exchange) and a counselor terminal (SIP-Agent).
In Article 8,
Obtaining the phone number information of the user terminal from the above telephone receiver is as follows:
In response to the connection of the above call session, the IP-PBX (Private Branch Exchange) acquires the phone number information of the user terminal;
A method for providing an automatic phone number input service, comprising transmitting the phone number information of the user terminal to the counselor terminal through the IP-PBX.
In Article 9,
Connecting a call session with the above user terminal,
A method for providing an automatic telephone number input service including connecting a call session with the IP-PBX through a PSTN (public switched telephone network) network.
In the second paragraph,
Transmitting identification data from the above user terminal to the above server,
A method for providing an automatic phone number input service, comprising generating DTMF (Dual Tone Multi Frequency) data from the user terminal and transmitting the DTMF data to the server.
In Article 11
What generates the above DTMF data is:
A method for providing an automatic phone number input service, comprising generating DTMF data including ID information consisting of multiple digits.
User terminal;
A phone reception unit for acquiring phone number information of the user terminal in response to a call session being connected with the user terminal;
A server that receives phone number information of the user terminal from the phone receiver;
The above server,
An automatic phone number input system that transmits the phone number information of the user terminal to the user terminal so that the phone number information of the user terminal is automatically entered.
In Article 13,
The above user terminal,
A telephone number auto-entry system that transmits identification data to the server in response to the connection of the above call session.
In Article 14,
The above telephone receiver,
A phone number automatic input system that receives the identification data from the user terminal in response to the connection of the above call session.
In Article 15,
The above telephone receiver,
A phone number automatic input system that transmits the phone number and identification data of the user terminal received above to the server.
In Article 16,
The above server,
If the identification data received from the above telephone receiver matches the identification data received from the user terminal,
A phone number automatic input system that transmits phone number information of the user terminal received together with the identification data from the phone receiver to the user terminal.
In Article 13,
The above server,
A phone number automatic input system that transmits phone number information of the above user terminal to the above user terminal in the form of a push message.
In Article 18,
The above user terminal,
A phone number automatic input system further comprising: storing the phone number of the user terminal in a designated variable of a web page based on a response to the received push message.
In Article 13,
The above telephone receiver,
An automatic phone number input system that includes an IP-PBX (Private Branch Exchange) and a counselor terminal (SIP-Agent).
In Article 20,
The above IP-PBX,
In response to the above call session being connected, acquire the phone number information of the user terminal,
An automatic phone number input system that transmits the phone number information of the user terminal to the above-mentioned counselor terminal.
In Article 21,
The above IP-PBX,
An automatic phone number input system that connects a call session with the user terminal through a PSTN (public switched telephone network) network.
In Article 14,
The above identification data is,
An automatic phone number input system that includes DTMF (Dual Tone Multi Frequency) data.
In Article 23,
The above DTMF data is,
A phone number automatic input system that includes ID information consisting of multiple numbers.

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