KR20240031469A - Server for providing platform-based communication service between patients and medical staff, method and program - Google Patents

Abstract

The present disclosure relates to a platform-based method of providing a communication service between a patient and a medical staff performed by a server, in which patient-specific questions are asked for communication from the terminal of at least one patient with a set surgery schedule or procedure schedule to the terminal of at least one medical staff. When information is received, storing the received question information for each patient in a database; Uploading patient-specific question information stored in the database to the platform; When the patient's question information among patient-specific question information is requested from at least one medical staff's terminal registered in the platform, transmitting the requested patient's question information to the requested at least one medical staff's terminal; And when answer information to the patient's question request is received from the requested terminal of at least one medical staff, transmitting the received answer information to the patient's question request to the requested at least one patient's terminal; may include.

Description

Server, method and program for providing platform-based communication services between patients and medical staff {SERVER FOR PROVIDING PLATFORM-BASED COMMUNICATION SERVICE BETWEEN PATIENTS AND MEDICAL STAFF, METHOD AND PROGRAM}

This disclosure relates to a server, method, and program for providing communication services between patients and medical staff. More specifically, the present disclosure relates to a server, method, and program for providing platform-based communication services between patients and medical staff.

Recently, the demand for non-face-to-face treatment or patient management methods is increasing due to the coronavirus pandemic, and the need for patients to easily exchange information with medical staff at any time is increasing due to the diversification of mobile apps.

However, the conventional method of providing communication services between patients and medical staff had limitations in quickly transmitting answer information to questions expected for each patient to the patient's terminal.

Therefore, recently, research has been continuously conducted to efficiently provide communication services between patients and medical staff.

Republic of Korea Patent Publication No. 10-2340813 (announced on December 16, 2021)

The purpose of the embodiment disclosed in this disclosure is to provide an efficient provision of at least one service among a communication service between a patient and a medical staff member and a communication service between a guardian and a medical staff member.

In addition, the embodiment disclosed in this disclosure aims to provide a method that can reduce the work time, fatigue, and stress of medical staff by transmitting AI answer data recommended by an artificial intelligence model.

The problems to be solved by the present disclosure are not limited to the problems mentioned above, and other problems not mentioned can be clearly understood by those skilled in the art from the description below.

A method of providing a communication service between a patient and a medical staff based on a platform performed by a server according to an aspect of the present disclosure for achieving the above-described technical problem is a method of providing a communication service between a patient and a medical staff based on a platform performed by a server. When patient-specific question information for communication with at least one medical staff terminal is received from the terminal of at least one patient for whom a surgery schedule or procedure schedule is set, storing the received patient-specific question information in a database; Uploading patient-specific question information stored in the database to the platform; When the patient's question information among the patient-specific question information is requested from at least one medical staff's terminal registered in the platform, transmitting the requested patient's question information to the requested at least one medical staff's terminal; And when answer information to the patient's question request is received from the requested terminal of the at least one medical staff, transmitting the received answer information to the patient's question request to the requested terminal of the at least one patient. step; may include.

In addition, the patient-specific question information may be characterized as information on questions frequently asked to medical staff by patients who have experienced the same surgery or procedure as the patient.

In addition, the step of transmitting to the requested terminal of the at least one patient includes the question data for each patient received from the terminal of the at least one patient and the answer data for each medical staff received from the terminal of the at least one medical staff through artificial intelligence. It may be characterized by training based on the model and transmitting AI answer data recommended by the artificial intelligence model to the terminal of the at least one requested patient according to the input of the question data for each patient.

In addition, when answer information to the patient's question request is received from the requested terminal of the at least one medical staff, the received answer information to the patient's question request is managed on the requested terminal of the at least one patient. transmitting to at least one guardian's terminal; It may further include.

In addition, if answer information to the patient's question request is not received from the requested terminal of the at least one medical staff for a preset time, informing the terminal of the at least one patient of the delay in the medical staff's response; It may further include.

In addition, in the server for providing a platform-based communication service between patients and medical staff according to another aspect of the present disclosure, the server for providing a platform-based communication service between patients and medical staff includes at least a set surgery schedule or procedure schedule. a communication unit that communicates with one patient's terminal and at least one medical staff's terminal; and a processor that controls operations related to the provision of a communication service between the patient and the medical staff, wherein the processor generates patient-specific question information for communication from the at least one patient's terminal to the at least one medical staff's terminal. When received, the received patient-specific question information is stored in a database, the patient-specific question information stored in the database is uploaded to the platform, and the patient-specific question information is selected from the terminal of at least one medical staff registered on the platform. When the patient's question information is requested, the requested patient's question information is transmitted to the requested terminal of the at least one medical staff, and response information to the patient's question request is received from the requested terminal of the at least one medical staff. When received, the response information to the patient's question request may be transmitted to the requested terminal of the at least one patient.

In addition, the processor trains question data for each patient received from the terminal of the at least one patient and answer data for each medical staff received from the terminal of the at least one medical staff based on an artificial intelligence model, and answers the questions for each patient. AI response data recommended by the artificial intelligence model may be transmitted to the requested terminal of at least one patient according to data input.

In addition, when answer information to the question request of the patient is received from the requested terminal of the at least one medical staff, the processor sends the answer information to the received question request of the patient to the requested at least one patient. It may be characterized in that it is further transmitted to the terminal of at least one guardian who manages the terminal.

In addition, if the answer information to the question request of the patient is not received from the requested terminal of the at least one medical staff for a preset time, the processor reports a delay in the medical staff's response to the terminal of the at least one patient. It can be characterized as further informing.

In addition to this, a computer program stored in a computer-readable recording medium for execution to implement the present disclosure may be further provided.

In addition, a computer-readable recording medium recording a computer program for executing a method for implementing the present disclosure may be further provided.

According to the means for solving the above-described problem of the present disclosure, it is possible to efficiently provide at least one service among a communication service between a patient and a medical staff member and a communication service between a guardian and a medical staff member.

In addition, according to the means for solving the above-described problem of the present disclosure, AI answer data recommended by an artificial intelligence model can be transmitted, providing the effect of reducing the work time, fatigue, and stress of medical staff.

The effects of the present disclosure are not limited to the effects mentioned above, and other effects not mentioned may be clearly understood by those skilled in the art from the description below.

Figure 1 is a diagram showing a platform-based communication service provision system between patients and medical staff performed by the server of the present disclosure.
Figure 2 shows the configuration of the server of Figure 1.
FIG. 3 is a diagram illustrating an example of a communication service provision process of a platform-based communication service provision system between patients and medical staff performed by the server of FIG. 1.
Figures 4 and 5 are diagrams showing the operation of the server of Figure 1 as an example.
Figures 7 to 9 are diagrams illustrating an example of a registration process for providing communication services with a medical staff's terminal using the patient's terminal in Figure 1.
Figures 10 to 12 are diagrams showing an example of a registration process for a guardian's terminal to receive communication services with a medical staff's terminal using the patient's terminal in Figure 1.
Figures 13 to 18 are diagrams showing an example of a process of receiving a communication service with a medical staff's terminal using the patient's terminal of Figure 1.

Like reference numerals refer to like elements throughout this disclosure. The present disclosure does not describe all elements of the embodiments, and general content or overlapping content between the embodiments in the technical field to which the present disclosure pertains is omitted. The term 'part, module, member, block' used in the specification may be implemented as software or hardware, and depending on the embodiment, a plurality of 'part, module, member, block' may be implemented as a single component, or It is also possible for one 'part, module, member, or block' to include multiple components.

Throughout the specification, when a part is said to be "connected" to another part, this includes not only direct connection but also indirect connection, and indirect connection includes connection through a wireless communication network. do.

Additionally, when a part "includes" a certain component, this means that it may further include other components rather than excluding other components, unless specifically stated to the contrary.

Throughout the specification, when a member is said to be located “on” another member, this includes not only cases where a member is in contact with another member, but also cases where another member exists between the two members.

Terms such as first and second are used to distinguish one component from another component, and the components are not limited by the above-mentioned terms.

Singular expressions include plural expressions unless the context clearly makes an exception.

The identification code for each step is used for convenience of explanation. The identification code does not explain the order of each step, and each step may be performed differently from the specified order unless a specific order is clearly stated in the context. there is.

Hereinafter, the operating principle and embodiments of the present disclosure will be described with reference to the attached drawings.

In this specification, the platform-based communication service providing system between patients and medical staff performed by the server according to the present disclosure includes various devices that can perform computational processing and provide results to the user. For example, a platform-based system for providing communication services between patients and medical staff performed by a server according to the present disclosure may include all of a computer, a server, and a portable terminal, or may take any one form.

Here, the computer may include, for example, a laptop equipped with a web browser, a desktop, a laptop, a tablet PC, a slate PC, etc.

A server processes information by communicating with an external device and may include an application server, computing server, database server, file server, mail server, proxy server, and web server.

Portable terminals are, for example, wireless communication devices that ensure portability and mobility, such as PCS (Personal Communication System), GSM (Global System for Mobile communications), PDC (Personal Digital Cellular), PHS (Personal Handyphone System), and PDA ( Personal Digital Assistant), IMT (International Mobile Telecommunication)-2000, CDMA (Code Division Multiple Access)-2000, W-CDMA (W-Code Division Multiple Access), WiBro (Wireless Broadband Internet) terminal, smart phone All types of handheld wireless communication devices, such as watches, rings, bracelets, anklets, necklaces, glasses, contact lenses, or head-mounted-device (HMD), etc. It can be included.

The system for providing communication services between patients and medical staff based on a platform performed by a server according to the present disclosure uploads patient-specific question information stored in a database to the platform, and obtains patient-specific question information from the terminal of at least one medical staff registered in the platform. When the patient's question information is requested, the requested patient's question information is transmitted to the terminal of at least one requested medical staff, and answer information to the patient's question request is received from the terminal of at least one requested medical staff. If so, response information to the patient's question request may be transmitted to the requested terminal of at least one patient.

This system for providing communication services between patients and medical staff based on a platform performed by a server can efficiently provide at least one service among a communication service between patients and medical staff and a communication service between guardians and medical staff. In addition, the server-based platform-based communication service provision system between patients and medical staff can transmit AI answer data recommended by an artificial intelligence model, thereby reducing the working time, fatigue, and stress of medical staff.

Below, we will look in detail at the platform-based communication service provision system between patients and medical staff performed by a server.

Figure 1 is a diagram showing a platform-based communication service provision system between patients and medical staff performed by the server of the present disclosure. Figure 2 shows the configuration of the server of Figure 1.

Referring to Figures 1 and 2, the platform-based communication service providing system 100 between patients and medical staff performed by a server includes the patient's terminal 110, the medical staff's terminal 120, the server 130, and the guardian's terminal. It may include a terminal 140. The server 130 may determine whether the patient's terminal 110, the medical staff's terminal 120, and the guardian's terminal 140 are registered on the platform and allow access. The server 130 can perform security authentication using the encryption key and decryption key applied to the patient's terminal 110, the medical staff's terminal 120, and the guardian's terminal 140, respectively.

The server 130 may include a communication unit 131, a memory 132, and a processor 133.

The communication unit 110 may communicate with at least one patient's terminal 110 and at least one medical staff terminal 120 for which a surgery schedule or procedure schedule is set. At least one patient for whom a surgery schedule or procedure schedule has been determined may be a patient admitted to a hospital whose surgery date and time or procedure date and procedure time have been determined. For example, at least one patient with a set surgery schedule or procedure schedule may be at least one patient with a set surgery, procedure, anticancer, or examination schedule.

At this time, the communication unit 110 includes global system for mobile communication (GSM), code division multiple access (CDMA), wideband code division multiple access (WCDMA), and universal wireless communication (UMTS) modules, in addition to the Wi-Fi module and the wireless broadband module. It may include a wireless communication module that supports various wireless communication methods, such as mobile telecommunications system), Time Division Multiple Access (TDMA), Long Term Evolution (LTE), 4G, 5G, and 6G.

The memory 132 can store data for an algorithm for controlling the operation of components within the device or a program that reproduces the algorithm, and at least one device that performs the above-described operation using the data stored in the memory 132. It may be implemented with the processor 133. Here, the memory 132 and the processor 133 may each be implemented as separate chips. Additionally, the memory 132 and processor 133 may be implemented as a single chip.

The memory 132 can store data supporting various functions of the device and a program for the operation of the processor 133, can store input/output data, and can store a plurality of application programs running on the device. program or application), data and commands for operation of the device. At least some of these applications may be downloaded from an external server via wireless communication.

The memory 132 may be a flash memory type, a hard disk type, a solid state disk type, an SDD type (Silicon Disk Drive type), or a multimedia card micro type. micro type), card type memory (e.g. SD or XD memory, etc.), random access memory (RAM), static random access memory (SRAM), read-only memory (ROM), EEPROM (electrically erasable) It may include at least one type of storage medium among programmable read-only memory (PROM), programmable read-only memory (PROM), magnetic memory, magnetic disk, and optical disk. Additionally, the memory 132 is separate from the main device, but may be a database connected by wire or wirelessly.

The processor 133 may control operations related to the provision of communication services between patients and medical staff.

FIG. 3 is a diagram illustrating an example of a communication service provision process of a platform-based communication service provision system between patients and medical staff performed by the server of FIG. 1. Figures 4 and 5 are diagrams showing the operation of the server of Figure 1 as an example.

Referring to FIGS. 3 to 5 , at least one patient with a set surgery schedule or procedure schedule may input question information for each patient using the patient's terminal 110 (S111). Here, patient-specific question information may be frequently asked questions (FAQ information) to medical staff by patients who have experienced the same surgery or procedure as the patient. For example, a patient who has experienced the same surgery or procedure as the patient may be a patient who has experienced the same disease, surgery, procedure, or anticancer treatment. For example, the question information for each patient is question information about the disease that the patient has, and may be question information about the disease that at least one cancer patient among kidney cancer patients, prostate cancer patients, and bladder cancer patients has. However, the present disclosure is not limited to this, and the patient-specific question information may be information for a patient with another disease to ask a question about the disease.

The patient's terminal 110 may transmit patient-specific question information input by at least one patient with a surgery schedule or a procedure schedule to the server 130 (S112).

Referring to FIG. 4, when the server 130 receives patient-specific question information for communication with at least one medical staff terminal 120 from the terminal 110 of at least one patient with a set surgery schedule or procedure schedule (S131) ), the received question information for each patient can be stored in the database (S132). For example, the server 130 may store question information about the disease of at least one cancer patient among kidney cancer patients, prostate cancer patients, and bladder cancer patients in a database.

The server 130 may upload patient-specific question information stored in the database to the platform (S133). For example, the server 130 may upload question information about the disease of at least one cancer patient among kidney cancer patients, prostate cancer patients, and bladder cancer patients stored in the database to the platform.

When the patient's question information among question information for each patient is requested from the terminal 120 of at least one medical staff registered in the platform (S134), the server 130 provides the requested question information of the patient to the requested medical staff. It can be transmitted to the terminal 120 (S135). For example, the server 130 may transmit question information about the disease of at least one of the requested kidney cancer patients, prostate cancer patients, and bladder cancer patients to the terminal 120 of at least one requested medical staff. there is.

When the server 130 receives answer information to the patient's question request from at least one requested medical staff terminal 120 (S136), the server 130 sends the answer information to the received question request of the patient to the requested at least one medical staff's terminal 120. It can be transmitted to the patient's terminal 110 (S137). For example, the server 130 may transmit answer information corresponding to a question requested by at least one cancer patient among kidney cancer patients, prostate cancer patients, and bladder cancer patients to the terminal 110 of the requested patient.

In addition, when the server 130 receives answer information to the patient's question request from at least one medical staff terminal 120 (S136), the server 130 sends the answer information to the received question request of the patient to the requested at least one medical staff terminal 120. It may be further transmitted to the terminal 140 of at least one guardian who manages one patient's terminal 110 (S138). For example, the server 130 may transmit answer information corresponding to a question requested by at least one cancer patient among kidney cancer patients, prostate cancer patients, and bladder cancer patients to the terminal 140 of at least one requested guardian.

If answer information to the patient's question request is not received from at least one requested medical staff terminal 120 for a preset time (No in S139a), the server 130 sends the request to at least one patient's terminal 110. The delay in the medical staff's response can be further informed (S139b). For example, the step of notifying the patient of a delay in the medical staff's response may be the step of notifying the patient when the patient does not receive the medical staff's response. For example, at least one patient's terminal 110 may notify the corresponding medical staff's response delay status through a pop-up window or the like.

In addition, when the server 130 receives answer information to the question request of the patient from the requested terminal 120 of the medical staff 120 for a preset time (example of S139a), the server 130 responds to the received question request of the patient. The answer information may be transmitted to the terminal 110 of the requested at least one patient (S137), and may be further transmitted to the terminal 140 of at least one guardian who manages the terminal 110 of the requested at least one patient. (S138). For example, the server 130 may transmit answer information corresponding to a question requested by at least one cancer patient among kidney cancer patients, prostate cancer patients, and bladder cancer patients to the terminal 110 of the requested patient, It can be transmitted to the terminal 140 of at least one requested guardian.

Meanwhile, when the server 130 requests the patient's question information from the terminal 110 of at least one patient registered in the platform (S113), the server 130 sends an AI recommended by an artificial intelligence model according to the input of the question data for each patient. The answer data may be transmitted to the requested terminal 110 of at least one patient (S114) or to the terminal 140 of at least one guardian (S115).

Figure 6 is a diagram showing an example of a process for outputting recommended AI answer data according to the input of question data for each patient based on the artificial intelligence model of the server in Figure 1.

Referring to FIG. 6, the server 130 stores question data ID1 for each patient received from at least one patient's terminal 110, which is metadata, and answer data for each medical staff member received from at least one medical staff terminal 120. The input value of (ID2) can be input into the artificial intelligence model (AIM), and the result of recommended AI answer data (OD1) can be output by learning based on the artificial intelligence model (AIM). Here, the AI answer data (OD1) may be answer data corresponding to a question requested by at least one cancer patient among kidney cancer patients, prostate cancer patients, and bladder cancer patients. At this time, the patient-specific question data (ID1) may be data requested by at least one cancer patient among kidney cancer patients, prostate cancer patients, and bladder cancer patients. Additionally, the response data (ID2) for each medical staff member may be response data for each medical staff member corresponding to a question requested by at least one cancer patient among kidney cancer patients, prostate cancer patients, and bladder cancer patients.

The artificial intelligence model (AIM) can be built to learn through correlation between patient-specific question data (ID1) and medical staff-specific answer data (ID2) included in the input data. The artificial intelligence model (AIM) can be constructed and reinforced as a learning data set using question data for each patient and answer data for each medical staff using a CNN algorithm or RNN algorithm.

The server 130 transmits AI answer data recommended by an artificial intelligence model (AIM) according to the input of question data for each patient to the requested terminal 110 of at least one patient or terminal 140 of at least one guardian. You can.

Since the server 130 can quickly transmit answer information to expected question information for each patient to at least one patient's terminal 110 or at least one guardian's terminal 140, a communication service between the patient and the medical staff, At least one of the communication services between guardians and medical staff can be efficiently provided.

Figures 7 to 9 are diagrams illustrating an example of a registration process for providing communication services with a medical staff's terminal using the patient's terminal in Figure 1.

Referring to FIG. 7 , when the patient touches the settings button UI 111 of the UI using the patient's terminal 110, the entire menu UI may be displayed. Here, when the patient touches the hospitalization UI 112 among the entire menu UI using the patient's terminal 110, the CMC ON UI 112a, which is a detailed UI among the hospitalization UI 112, may be displayed. At this time, when the patient touches the CMC ON UI 112a using the patient's terminal 110, the basic screen P may be displayed. Additionally, the patient's terminal 110 may display a shortcut UI 113 that can be used by a guardian to go directly to the guardian registration system.

Referring to FIG. 8 , when the patient touches the precautions guidance UI 114a of the UI using the patient's terminal 110, the precautions guidance content UI 114b and the consent UI 114c may be displayed. At this time, when the patient touches the caution information UI 114b using the patient's terminal 110, the detailed caution information UI 114b1 may be displayed, as shown in FIG. 9 . The patient may be able to use the service by using the patient's terminal 110 to check the detailed precautions and then touching the consent UI 114c.

Figures 10 to 12 are diagrams showing an example of a registration process for a guardian's terminal to receive communication services with a medical staff's terminal using the patient's terminal in Figure 1.

Referring to FIG. 10, when the patient touches the My Guardian Registration UI 114d in the Family Management UI using the patient's terminal 110, the Patient Terms and Conditions Agreement UI 114d1 can be displayed. Here, the patient can agree to the terms and conditions after confirming the name and patient number of the patient to be registered in the patient terms and conditions agreement UI (114d1). At this time, personal information can be disabled, and if the patient is under 14 years of age, he or she can check the text related to the legal representative. Additionally, the patient can set the guardian registration period by touching the guardian registration period setting UI 114d2 in the My Guardian Registration UI 114d using the patient's terminal 110. At this time, the patient's terminal 110 can receive an EMR SMS one month before the expiration of the period and reset the guardian registration period.

Referring to FIG. 11, when the patient completes the identity authentication process using the patient identity authentication UI 115, a text message requesting guardian registration can be sent to the guardian's terminal 140. Here, the guardian's terminal 140 may receive text messages 116a1 and 116a2 requesting guardian registration depending on the Android phone or iPhone. At this time, the letters 116a1 and 116a2 requesting guardian registration may include URL links (R1 and R2) for approval. When the guardian touches the links R1 and R2, the guardian's terminal 140 may display the first guardian registration request approval UI 117, as shown in FIG. 12. Here, when the guardian touches the move UI 117a, the approval UI 117b may be displayed. At this time, the guardian's terminal 140 may continuously generate pop-ups within the app until the guardian registration request is approved or rejected. Then, when the guardian touches the approval UI (117b), the second guardian registration request approval UI (117c) can be displayed. At this time, when the guardian touches yes on the second guardian registration request approval UI (117c), the guardian's terminal 140 may display a phrase (P3) indicating that approval has been completed.

Figures 13 to 18 are diagrams showing an example of a process of receiving a communication service with a medical staff's terminal using the patient's terminal of Figure 1.

Referring to FIG. 13, the patient may receive a text message (M1) containing a URL link through which the patient can receive a communication service with the relevant medical staff through the patient's terminal 110. When the patient touches the URL link, the patient's terminal 110 may display the same surgery answer UI 118a as shown in FIG. 14. When the patient touches the same surgery answer UI 118a, the patient's terminal 110 can display questions and answers of patients with the same surgery name. Patients can first check the questions and answers of patients with the same surgery name. Additionally, the patient's terminal 110 may display a search UI 118b. Patients can check the BEST FAQ through key word search using the search UI (118b). Referring to FIG. 15 , the patient's terminal 110 may display the basic phrase (S) of a pre-registered boilerplate when entering frequently asked questions in the search UI 118b.

Referring to FIG. 16, the patient can check guide information (I1) on what to do according to the surgery schedule through the patient's terminal 110. Additionally, the patient can write what he or she wants to hear during the next round in the response request UI (119a) during the round.

Referring to FIG. 17 , the patient's terminal 110 may display a message UI 119b for the response received from the medical staff's terminal 120. The patient can check the answer information (I2) about the biopsy results by touching the message UI (119b) for the answer content.

Meanwhile, referring to FIG. 18, the patient's terminal 110 may display a round information UI 119b and a schedule UI 119c for each day of the week. The patient can check the rounds information (I3) of the medical staff in charge by touching the round information UI (119b), and check the regular treatment hours and surgery time of the medical staff (I4) by touching the schedule UI (119c) for each day of the week. You can.

In this way, the present disclosure can quickly transmit answer information to expected question information for each patient to at least one of the patient's terminal 110 and the guardian's terminal 140, thereby providing a communication service between the patient and the medical staff, and between the guardian and the medical staff. At least one of the communication services can be provided efficiently.

In addition, the present disclosure can provide a direct communication channel between patients and medical staff, and a direct communication channel between guardians and medical staff, so patients can be treated efficiently.

In addition, this disclosure allows you to receive timely explanations from the medical staff in charge by receiving round information from the medical staff in charge or by asking questions to the medical staff in charge, so you can receive accurate medical information about the current disease, providing customized guidance and communication for each patient. Services can be provided.

In addition, the present disclosure allows you to first check the FAQ to prevent unreasonable inquiries and then convey your opinion to the medical staff, thereby reducing the working time, fatigue, and stress of the medical staff.

Additionally, the present disclosure can transmit AI answer data recommended by an artificial intelligence model, thereby reducing the work time, fatigue, and stress of medical staff.

In addition, this disclosure can reduce dissatisfaction with rounds by strengthening communication and provide impressions beyond satisfaction to patients and guardians who are waiting endlessly.

At least one component may be added or deleted in response to the performance of the components shown in FIGS. 1 and 2. Additionally, it will be easily understood by those skilled in the art that the mutual positions of the components may be changed in response to the performance or structure of the system.

4 and 5 illustrate that a plurality of steps are sequentially executed, but this is merely an illustrative explanation of the technical idea of this embodiment, and those skilled in the art in the technical field to which this embodiment belongs will be familiar with this embodiment. As long as it does not deviate from the essential characteristics of the example, various modifications and variations can be applied by changing the order shown in FIGS. 4 and 5 or executing one or more of the plurality of steps in parallel. Therefore, FIGS. 4 and 5 is not limited to time series order.

Meanwhile, the disclosed embodiments may be implemented in the form of a recording medium that stores instructions executable by a computer. Instructions may be stored in the form of program code, and when executed by a processor, may create program modules to perform operations of the disclosed embodiments. The recording medium may be implemented as a computer-readable recording medium.

Computer-readable recording media include all types of recording media storing instructions that can be decoded by a computer. For example, there may be Read Only Memory (ROM), Random Access Memory (RAM), magnetic tape, magnetic disk, flash memory, optical data storage device, etc.

As described above, the disclosed embodiments have been described with reference to the attached drawings. A person skilled in the art to which this disclosure pertains will understand that the present disclosure may be practiced in forms different from the disclosed embodiments without changing the technical idea or essential features of the present disclosure. The disclosed embodiments are illustrative and should not be construed as limiting.

100: Communication service provision system 110: Patient’s terminal
120: Medical staff terminal 130: Server
131: Communication unit 132: Memory
133: Processor 140: Guardian's terminal

Claims (10)

In a method of providing communication services between patients and medical staff based on a platform performed by a server,
When patient-specific question information for communication with at least one medical staff terminal is received from the terminal of at least one patient for whom a surgery schedule or procedure schedule is set, storing the received patient-specific question information in a database;
Uploading patient-specific question information stored in the database to the platform;
When the patient's question information among the patient-specific question information is requested from at least one medical staff's terminal registered in the platform, transmitting the requested patient's question information to the requested at least one medical staff's terminal; and
When answer information to the patient's question request is received from the requested terminal of the at least one medical staff, transmitting the received answer information to the patient's question request to the requested terminal of the at least one patient. ; Method, including. According to paragraph 1,
The method is characterized in that the patient-specific question information is information about frequently asked questions to medical staff by patients who have experienced the same surgery or procedure as the patient. According to paragraph 2,
The step of transmitting to the requested terminal of at least one patient,
Learning patient-specific question data received from the at least one patient's terminal and medical staff-specific answer data received from the at least one medical staff's terminal based on an artificial intelligence model,
Characterized in that, according to the input of the question data for each patient, AI answer data recommended by the artificial intelligence model is transmitted to the terminal of the requested at least one patient. According to paragraph 2,
When response information to the patient's question request is received from the terminal of the requested medical staff,
transmitting the received answer information to the patient's question request to the terminal of at least one guardian who manages the requested terminal of the at least one patient; A method further comprising: According to clause 4,
If answer information to the patient's question request is not received from the requested terminal of the at least one medical staff member for a preset time,
Notifying the medical staff's response delay status to the at least one patient's terminal; A method further comprising: A program combined with a hardware computer and stored in a computer-readable recording medium to execute a platform-based method of providing communication services between patients and medical staff performed by the server of any one of claims 1 to 5. In a server to provide platform-based communication services between patients and medical staff,
a communication unit that communicates with at least one terminal of a patient and at least one terminal of a medical staff for which a surgery schedule or procedure schedule is set; and
Includes a processor that controls operations related to the provision of communication services between the patient and the medical staff,
The processor,
When patient-specific question information for communication with the at least one medical staff terminal is received from the at least one patient's terminal, the received patient-specific question information is stored in a database,
Patient-specific question information stored in the database is uploaded to the platform,
When the patient's question information among the patient-specific question information is requested from at least one medical staff's terminal registered in the platform, transmitting the requested patient's question information to the requested at least one medical staff's terminal,
When answer information to the patient's question request is received from the requested terminal of the at least one medical staff, transmitting the received answer information to the patient's question request to the requested terminal of the at least one patient. Characterized by the server. In clause 7,
The processor,
Learning patient-specific question data received from the at least one patient's terminal and medical staff-specific answer data received from the at least one medical staff's terminal based on an artificial intelligence model,
A server, characterized in that, according to the input of the question data for each patient, AI answer data recommended by the artificial intelligence model is transmitted to the terminal of the requested at least one patient. In clause 7,
The processor,
When response information to the patient's question request is received from the terminal of the requested medical staff,
The server further transmits the received response information to the patient's question request to the terminal of at least one guardian who manages the requested terminal of the at least one patient. According to clause 9,
The processor,
If answer information to the patient's question request is not received from the requested terminal of the at least one medical staff member for a preset time,
A server, characterized in that it further informs the at least one patient's terminal of the delay in the response of the medical staff.

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