KR20220153476A - Integrated management system for apartment houses that supports all cleaning services, defect repairs, utility bills, and management - Google Patents

Abstract

An integrated apartment management system that integrally supports cleaning services, defect repairs, utility bills, management and others, is disclosed. An apartment management server for providing integrated management of apartment housing that integrally supports cleaning services, defect repair, utility bills, management and others, comprises: a defect repair management unit receiving information on defect repair in conjunction with an operation server of an external defect repair company, and generating defect repair management history based on the received information; a cleaning service management unit for receiving a request message for a cleaning service from a resident terminal and generating a cleaning history performed for the apartment in response to the request message; a utility bill management unit calculating various utility bills generated in the apartment based on apartment conditions received from a housing management sensor installed in the apartment, and creating a utility bill history for the calculated utility bill; an auxiliary facility management unit managing various auxiliary facilities provided in the apartment; an online community management unit creating an online resident community by interworking with the resident terminal; and a civil complaint counseling processing unit conducting various civil complaint counseling requests from at least one of resident terminals online.

Description

An integrated management system for apartment housing that supports all cleaning services, defect repairs, utility bills, management, etc.

The present invention relates to housing management technology, and more particularly, to an integrated management system for multi-family housing that supports cleaning service, defect repair, utility bills, management, and the like.

As multi-generational apartment houses, such as apartments and officetels, become a common residential form, the need for systematic management is increasing, breaking away from the conventional method in which individuals exclusively manage their own dwellings.

For example, in the case of an apartment, it is necessary to periodically clean a hallway, an elevator, or a public parking lot. Typically, cleaning is performed by periodically signing a contract with a cleaning company at a tenant representative meeting.

In addition, in the case of apartment defect repair, defect repair is performed by requesting repair service when a resident requests repair or when a defect is found.

In this way, in the maintenance and management process of common housing, various types of management such as cleaning and repairing as well as handling utility bills should be carried out periodically and systematically. There are problems that are difficult to make smoothly.

In order to solve this problem, recently there have been cases where a management system has been introduced and operated for the management of apartment houses. is often only

Therefore, there is an urgent need for a system capable of providing necessary tasks at a necessary time by managing the apartment complex more efficiently.

An object of the present invention for solving the above problems is to provide an integrated apartment management system that supports all cleaning services, defect repairs, utility bills, management, etc., so that customer convenience can be greatly improved by efficiently managing apartments. is to provide

One aspect of the present invention for achieving the above object provides a housing management server for providing integrated management of multi-unit housing.

The housing management server for providing integrated management of the multi-unit dwelling receives information on the implementation of defect repair in conjunction with an operation server of an external defect repair company, and generates a defect repair management history based on the received content. Defect repair management department; a cleaning service management unit that receives a request message for a cleaning service service from a resident terminal and generates a cleaning history performed for the apartment house in response to the request message; a utility bill management unit that calculates various utility bills generated in the multi-unit dwelling based on housing conditions received from a housing management sensor installed in the multi-unit dwelling, and creates a utility bill history for the calculated utility bill; an auxiliary facility management unit that manages various auxiliary facilities provided in the apartment house; an online community management unit that creates an online resident community by interworking with the resident terminal; and a civil complaint counseling processing unit that conducts various civil complaint counseling requests from at least one of the tenant terminals on-line.

The utility bill history includes a division of one of heating, domestic hot water, gas, electricity, and water, the amount or amount of energy use, the average amount of use, and the average amount or amount of use in the region to which the apartment belongs or nationwide.

The defect repair management history includes the construction cost of the defect repair performed in the apartment house, the object of the defect repair, the type of construction, the repair method, the repair cycle, the contents of the construction, the construction location, the construction period, the contract amount, and the contractor. .

The cleaning service management unit supports wireless communication between a manager's terminal and a cleaning service provider's terminal, so that the tenant's terminal or the manager's terminal monitors the cleaning progress of the cleaning service and sends a progress instruction to the cleaning service manager. It assists in transmitting to the operator's terminal.

The cleaning service management unit receives an execution result of cleaning from the terminal of the cleaning worker, and generates the cleaning history based on the received execution result.

Another aspect of the present invention for achieving the above object provides a method of operating a housing management server.

The operation method includes an operation of receiving information about defect repair in conjunction with an operation server of an external defect repair company and generating a defect repair management history based on the received content; receiving a request message for a cleaning service service from a resident terminal, and generating a cleaning history performed on an apartment house in response to the request message; calculating various utility bills generated in the multi-unit dwelling on the basis of the housing condition received from the housing management sensor installed in the multi-unit dwelling, and generating a utility bill history for the calculated utility bill; An operation of managing various auxiliary facilities provided in the apartment house; creating an online tenant community by interworking with the tenant terminal; and performing, on-line, various civil petition consultations requested from at least one of the tenant terminals.

Another aspect of the present invention for achieving the above object is to provide a non-transitory recording medium in which a program for executing a method of operating a house management server is recorded and can be read by a computer.

Another aspect of the present invention for achieving the above object is to provide a computer program recorded on a non-transitory recording medium to execute the operation method in the housing management server for providing integrated management of the apartment house.

Another aspect of the present invention for achieving the above object provides an integrated management system for multi-unit dwellings.

The integrated management system includes at least one housing management sensor installed in an apartment house to detect a housing state; A tenant terminal for transmitting a request message requesting housing management to a housing management server; a housing management server that receives a housing state from the housing management sensor, provides a housing management service according to the housing status, and creates and updates a housing management history in response to the request message; and a manager terminal for transmitting a remote control command for the housing management service to the housing management server and receiving the housing management history from the housing management server.

The housing management server includes: a defect repair management unit that receives information on defect repair in conjunction with an operation server of an external defect repair company and generates a defect repair management history based on the received content; a cleaning service management unit that receives a request message for a cleaning service service from a resident terminal and generates a cleaning history performed for the apartment house in response to the request message; a utility bill management unit that calculates various utility bills generated in the multi-unit dwelling based on housing conditions received from a housing management sensor installed in the multi-unit dwelling, and creates a utility bill history for the calculated utility bill; an auxiliary facility management unit that manages various auxiliary facilities provided in the apartment house; an online community management unit that creates an online resident community by interworking with the resident terminal; and a civil complaint counseling processing unit that conducts various civil complaint counseling requests from at least one of the tenant terminals on-line.

The utility bill history includes a division of one of heating, domestic hot water, gas, electricity, and water, the amount or amount of energy use, the average amount of use, and the average amount or amount of use in the region to which the apartment belongs or nationwide.

The defect repair management history includes the construction cost of the defect repair performed in the apartment house, the object of the defect repair, the type of construction, the repair method, the repair cycle, the contents of the construction, the construction location, the construction period, the contract amount, and the contractor. .

The cleaning service management unit supports wireless communication between a manager's terminal and a cleaning service provider's terminal, so that the tenant's terminal or the manager's terminal monitors the cleaning progress of the cleaning service and sends a progress instruction to the cleaning service manager. It assists in transmitting to the operator's terminal.

The cleaning service management unit receives an execution result of cleaning from the terminal of the cleaning worker, and generates the cleaning history based on the received execution result.

In the case of using the integrated management system for an apartment house according to the present invention as described above, customer convenience can be greatly improved by efficiently managing the apartment house.

1 is a schematic diagram of an integrated management system for an apartment house according to an embodiment.
Figure 2 is a block diagram showing the functional configuration of the housing management server according to Figure 1.
3 is a diagram showing a defect repair management history of a defect repair management unit according to FIG. 2 by way of example.
FIG. 4 is a diagram showing the energy management history of the utility bill management unit according to FIG. 2 by way of example.
FIG. 5 is an exemplary diagram illustrating information contained in a house management request message for a cleaning service service received from a resident terminal by a cleaning service management unit according to FIG. 2 .
FIG. 6 is a diagram illustrating a process of remotely controlling a cleaning service management unit according to FIG. 2 by way of example.
FIG. 7 is a diagram showing a cleaning management history in the cleaning service management unit according to FIG. 2 by way of example.
8 is a flowchart illustrating the operation of the management unit according to FIG. 2 by way of example.
9 is a diagram showing the hardware configuration of the housing management server according to FIG. 1 by way of example.

Since the present invention can make various changes and have various embodiments, specific embodiments will be illustrated in the drawings and described in detail in the detailed description. However, this is not intended to limit the present invention to specific embodiments, and should be understood to include all modifications, equivalents, and substitutes included in the spirit and scope of the present invention. Like reference numerals have been used for like elements throughout the description of each figure.

Terms such as first, second, A, and B may be used to describe various components, but the components should not be limited by the terms. These terms are only used for the purpose of distinguishing one component from another. For example, a first element may be termed a second element, and similarly, a second element may be termed a first element, without departing from the scope of the present invention. The terms and/or include any combination of a plurality of related recited items or any of a plurality of related recited items.

It is understood that when an element is referred to as being "connected" or "connected" to another element, it may be directly connected or connected to the other element, but other elements may exist in the middle. It should be. On the other hand, when an element is referred to as “directly connected” or “directly connected” to another element, it should be understood that no other element exists in the middle.

Terms used in this application are only used to describe specific embodiments, and are not intended to limit the present invention. Singular expressions include plural expressions unless the context clearly dictates otherwise. In this application, the terms "include" or "have" are intended to designate that there is a feature, number, step, operation, component, part, or combination thereof described in the specification, but one or more other features It should be understood that the presence or addition of numbers, steps, operations, components, parts, or combinations thereof is not precluded.

Unless defined otherwise, all terms used herein, including technical or scientific terms, have the same meaning as commonly understood by one of ordinary skill in the art to which the present invention belongs. Terms such as those defined in commonly used dictionaries should be interpreted as having a meaning consistent with the meaning in the context of the related art, and unless explicitly defined in the present application, they should not be interpreted in an ideal or excessively formal meaning. don't

Hereinafter, preferred embodiments according to the present invention will be described in detail with reference to the accompanying drawings.

1 is a schematic diagram of an integrated management system for an apartment house according to an embodiment.

Referring to FIG. 1, the integrated management system 10 for an apartment house includes at least one housing management sensor 200 installed in the apartment house to detect a housing state, and a housing management server 100 that sends a message requesting housing management. ) receives the housing state from the resident terminal 400 and the housing management sensor 200 transmitted to the housing management sensor 200, provides a housing management service according to the housing status, and generates a housing management history in response to a message requesting housing management and update (update) the housing management server 100, and remotely connected to the housing management server 100 transmits a remote control command for the housing management service to the housing management server 100, the housing management server 100 It may include a manager terminal 300 that receives a housing management history from.

The housing management sensor 200 may be installed in an apartment house to detect housing conditions in various ways. For example, the housing management sensor 200 is installed in at least one place inside or near the apartment house and takes a video, CCTV, surroundings (hereinafter, the surroundings are set in advance from at least one place inside or near the apartment house) may mean within a distance), a temperature sensor for detecting temperature, a humidity sensor for detecting ambient humidity, a fine dust sensor for detecting ambient air quality, and a motion detection sensor for detecting movement of nearby residents.

Therefore, the housing condition is a real-time image taken for at least one place in the apartment house using various meters installed in the apartment house (eg, meters for hot water, gas, water, electricity, etc.), CCTV, the place It may include temperature within a preset distance from the place, humidity within a preset distance from the place, amount of fine dust within a preset distance from the place, movement within a preset distance from the place, and the like.

The resident terminal 400 may be a mobile terminal owned by a resident residing in an apartment building. A pre-distributed application may be installed in the resident terminal 400, and the resident terminal 400 may wirelessly communicate with the housing management server 100 using the installed application.

The tenant terminal 400 can communicate with the housing management server 100 to view housing management history, select a desired housing management service, and send a housing management request message for the selected housing management service to the housing management server 100. can be sent to

For example, the housing management service may include defect repair management service, utility bill management service, cleaning management service, utility facility management service, tenant community management service, complaint counseling service, courier management service, and/or real estate brokerage service. can

The housing management server 100 may receive a housing management request message to the tenant terminal 400 and transmit a notification message for the housing management request to the manager terminal 300 in response to the received housing management request message. .

The housing management server 100 performs the housing management service selected by the tenant terminal 400 according to the housing state received from the housing management sensor 200 and/or the manager's control input, and the housing management history according to the execution result. can be created and saved. Here, the meaning of performing the housing management service means that a service start request is transmitted to the user terminal (or operation server) of the subject that performs the housing management service offline, and service completion information is transmitted from the user terminal (or operation server) of the subject. It may include a series of receiving processes.

For example, when the housing management server 100 receives a house management request message for cleaning management service from the resident terminal 400, the cleaning service is sent to a previously registered operating server of a cleaning service company or a user terminal of a cleaning service company. An initiation request may be transmitted, service completion information may be received from an operating server of a cleaning service company or a user terminal of the cleaning service company, and a housing management history may be generated and updated using the received service completion information.

Here, the housing management history may include defect repair management history, utility bill history, cleaning history, auxiliary facility management history, activity history of the tenant community, civil complaint consultation history, courier management history, and / or real estate brokerage history, etc. The history may be information indicating a history of a request for a corresponding service and service completion information according to the request.

For example, the housing management history includes the time and place of requesting various housing management services, the requested tenant terminal (and the tenant information corresponding to the tenant terminal), the details of housing management, and the result of housing management (execution time, It may include history information indicating the name of the company or user who performed the implementation, and the tenant's satisfaction with the implementation).

At this time, the housing management server 100 may remotely receive a manager's control input through the manager terminal 300 . The manager terminal 300 may correspond to a mobile terminal possessed by the manager for this purpose.

In order to smoothly assist the manager's remote control input, the housing management server 100 may provide the housing management history to the manager terminal 300 so that the manager terminal 300 can view it. In addition, the housing management server 100 may allow the manager terminal 300 to remotely view the housing state provided from the housing management sensor 200 .

The housing management server 100 provides corresponding tasks for the operation of offline services (eg, actual implementation tasks for repairing defects and actual implementation tasks for cleaning) necessary to provide housing management services to common houses. It can communicate with the company's operating server or user terminal using a wireless network.

For example, the resident terminal 400 or the manager terminal 300 may include a communicable desktop computer, a laptop computer, a notebook, a smart phone, and a tablet PC. , mobile phone, smart watch, smart glass, e-book reader, PMP (portable multimedia player), portable game device, navigation device, digital camera, Digital multimedia broadcasting (DMB) player, digital audio recorder, digital audio player, digital video recorder, digital video player, personal digital assistant (PDA) etc.

That is, the housing management server 100 according to an embodiment of the present invention includes defect repair management service, utility bill management service, cleaning management service, auxiliary facility management service, tenant community management service, civil complaint counseling service, courier management service, and Not only does it provide total services online for various housing management, including real estate brokerage services, but it also provides relevant tasks by linking with companies that perform tasks that actually need to be implemented offline, and the results are displayed as housing management records. can manage

Figure 2 is a block diagram showing the functional configuration of the housing management server according to Figure 1. 3 is a diagram showing a defect repair management history of a defect repair management unit according to FIG. 2 by way of example. FIG. 4 is a diagram showing the energy management history of the utility bill management unit according to FIG. 2 by way of example.

Referring to FIG. 2, the housing management server 100 includes a defect repair management unit 101 that manages the current status of repair of defects in the apartment house, a utility bill management unit 102 that manages the status of various utility bills generated in the apartment house, and the apartment house A cleaning service management unit 103 that manages the current status of various cleanings performed, an auxiliary facility management unit 104 that manages various auxiliary facilities provided in the apartment, and a plurality of tenant terminals 400 linked to an online tenant community An online community management unit 105 that generates, a civil complaint consultation processing unit 106 that conducts various civil complaints consultations requested from the resident terminal 400 online, a courier management unit 107 that manages the status of various parcels received in the apartment, and/or a business management unit 108 that provides business management consulting necessary for multi-unit dwellings.

The defect repair management unit 101 may receive information about the execution of defect repair in conjunction with an operation server of an external defect repair company, or may generate a defect repair management history by receiving corresponding content from a manager.

The defect repair management unit 101 generates a notification message informing that the defect repair is to be performed when a predetermined period has elapsed based on the time when the defect repair was performed according to various defect repair contents, and the manager terminal 300 or the tenant It can be transmitted to the terminal 400.

For example, referring to FIG. 3, the defect repair management history is the construction cost of defect repair performed in an apartment building, classification (defect repair object), construction type, repair method (repair, partial repair or replacement, etc.), repair It can include the period, management object (meaning a specific building or area such as an apartment building), construction details, construction location, construction period, contract amount, and contractor.

The utility bill management unit 102 may calculate various utility bills based on the state of the house received from the housing management sensor 200 and generate a utility bill history for the calculated utility bills.

For example, referring to FIG. 4, the utility bill history is classified (heating, hot water, gas, electricity, water, etc.), energy consumption amount or amount, average amount of use, average amount of use in the region to which the apartment belongs or nationwide The amount used may be included.

The cleaning service management unit 103 may receive a house management request message for the cleaning service service of the tenant terminal 400, and transmit a cleaning request message to the operating server of the cleaning service company or the user terminal in response to the received message. have.

In addition, the cleaning service management unit 103 supports wireless communication between the manager terminal 300 and the terminal 500 of the cleaning service provider providing the cleaning service service, so that the resident terminal 400 or the manager terminal 300 can clean. It may monitor the cleaning progress of the worker and assist in transmitting a progress instruction to the cleaning worker's terminal.

In addition, the cleaning service management unit 103 may receive an execution result of cleaning from the terminal 500 of the cleaning service worker, and generate a cleaning history based on the received execution result.

The ancillary facility management unit 104 may generate ancillary facility management records indicating management records of various auxiliary facilities provided in the apartment house. For example, the auxiliary facility management unit 104 may generate an auxiliary facility management history indicating installation time, installation location, replacement time, purchase amount, purchase quantity, purchase company, and the like of various auxiliary facilities through a manager's input.

Here, the auxiliary facilities may be fire extinguishers, CCTVs, meters, outlets, parking sensors, cleaning tools, crime prevention devices, elevators, and the like provided in the apartment house.

The tenant community management unit 105 may create and manage an online community in which each of the tenant terminals 400 can leave messages and exchange messages with each other online by communicating with the tenant terminals 400 .

The civil complaint counseling processing unit 106 may receive requests or suggestions from the tenant terminal 400 according to the housing management service, and may provide processing results thereof to the tenant terminal 400 . In addition, the civil complaint counseling processing unit 106 receives real-time requirements or suggestions for defect repair management or cleaning service management performed offline from the tenant terminal 400, and the processing result thereof is sent to the tenant terminal 400. can provide

The delivery management unit 107 may manage the storage status of parcels received in the apartment from the manager or the manager terminal 300 in real time and provide the storage status to the resident terminal 400 . At this time, the stocking status may include the delivery time, stocked contents, the name of the delivery recipient, the name of the delivery sender, and the like.

The management unit 108 calculates the satisfaction level for each management item, and compares the sum of the calculated satisfaction levels with the satisfaction level for each item calculated for other apartment houses outside and the result value for summing them, and then compares the result value with the result of adding them up to the manager terminal. 300 or the tenant terminal 400, or can be displayed to a manager.

Here, the business management items may include expenditure management, facility management, environmental hygiene management, security and safety management, and the like.

At this time, the satisfaction level for each management item may be calculated according to feedback information received from the tenant terminal 400 that has viewed the housing management history among the tenant terminals 400 . For example, the feedback information may be data input from the tenant terminal 400 of a satisfaction evaluation index corresponding to each of the management items described above.

In addition, the business management unit 108 calculates the achievement level for each positive effect evaluation item according to housing management, and the result value obtained by summing the calculated achievement level for each positive effect evaluation item is the achievement level calculated in other apartment houses outside and the result thereof. It can be compared with the value and provided to the manager terminal 300 or the tenant terminal 400 or displayed to the manager.

Positive effect evaluation items may include the appropriateness of office administration services, the applicability of office automation, the economic feasibility of public management costs, the convenience of using public facilities, the comfort of indoor spaces, and the stability against various accidents.

The management unit 108 receives the achievement index input from the external advisory member or the resident terminal 400 for the above-mentioned positive effect evaluation items, and calculates the achievement level for each positive effect evaluation item using the input achievement index. can

That is, the management unit 108 determines the satisfaction level of the tenants for managing the apartment house and the degree of achievement of positive effects that may occur due to housing management, and provides them to the tenant terminal 400 and the manager terminal 300, It can be an incentive for the management body to improve by continuously evaluating and confirming whether housing management is being carried out efficiently and whether positive effects are being achieved.

FIG. 5 is an exemplary diagram illustrating information contained in a house management request message for a cleaning service service received from a resident terminal by a cleaning service management unit according to FIG. 2 . FIG. 6 is a diagram illustrating a process of remotely controlling a cleaning service management unit according to FIG. 2 by way of example.

Referring to FIG. 5 , the resident terminal 400 receives input from the user (ie, the resident) of the resident terminal 400 about the type of cleaning desired and detailed places to be cleaned, and includes the received input in a house management request message to clean the house. It can be provided to the service management unit 103.

For example, the type of cleaning may include common window cleaning, common space floor cleaning, building outer wall cleaning, building inner wall cleaning, room interior window cleaning, room interior floor cleaning, occupancy cleaning, elevator cleaning, and the like.

In addition, the detailed place is a place to be cleaned according to the type of cleaning, and may include a specific dong or lake and additional place modifiers accordingly.

When the cleaning service management unit 103 receives input on the type of cleaning and detailed location to be cleaned from the tenant terminal 400, the cleaning service management unit 103 generates a cleaning request message including the type of cleaning provided and the detailed location to be cleaned to operate the cleaning service provider's server. Alternatively, it may be transmitted to the user terminal. The cleaning service company dispatches a cleaning worker according to the cleaning request message and performs offline cleaning according to the cleaning type and detailed location. At this time, the subject of the cleaning service company is not necessarily separated from the manager of the housing management server 100 (that is, the manager who owns the manager terminal 300), and may be the same subject, or may be separated as a contractual relationship if necessary. may be

In addition, the cleaning service management unit 103 supports wireless communication between the manager terminal 300 and the terminal 500 of the cleaning service provider providing the cleaning service service, so that the resident terminal 400 or the manager terminal 300 can clean. It may monitor the cleaning progress of the worker and assist in transmitting a progress instruction to the cleaning worker's terminal.

Specifically, referring to FIG. 6 , the cleaning service management unit 103 collects in real time cleaning images of the cleaning process using a CCTV 201 installed at a cleaning site in an apartment building, By providing the cleaning image to the manager terminal 300 and the resident terminal 400, the manager of the manager terminal 300 or the resident of the resident terminal 400 may monitor the cleaning image in real time.

In this case, the cleaning service management unit 103 may generate a user interface for inputting instruction data related to the cleaning service service based on the cleaning image, and provide the generated user interface to the manager terminal 300 .

For example, the cleaning service manager 103 may generate a user interface having a cleaning image as a background and displaying a cleaning tool package overlapping the cleaning image in a first region of the cleaning image, and provide the generated user interface to the manager terminal 300 . can The cleaning tool package may include a plurality of preset icons or real-life cleaning tool images.

The manager terminal 300 may receive the second area of the cleaning image as an area of interest for cleaning from the manager in the user interface. For example, the manager terminal 300 may receive input of the second area in a manner in which the size of a preset bounding box based on the specific position is adjusted when the manager drags a specific position of the cleaning image on the user interface. have. Here, the area of interest for cleaning is an area that is determined by the manager to require a separate progress instruction. When the manager determines the cleaning target points shown in the cleaning image, a special detergent or a special cleaning tool needs to be used, the manager A second area centered on the corresponding point may be input as the area of interest to be cleaned.

When the manager terminal 300 receives an input of dragging and dropping an icon or a cleaning tool image selected from the cleaning tool package from the manager to the second area and transmits the received input to the cleaning service manager 103, the cleaning service manager 103 Step 103 arranges the dragged and dropped icon or cleaning tool image in the second area, captures a cleaning image including the icon or cleaning tool image disposed in the second area, generates instruction data, and generates instruction data. Data may be transmitted to the terminal 500 of the cleaning worker.

Therefore, the cleaning worker can immediately grasp which cleaning tool to use through the icon or cleaning tool image included in the second area by reading the instruction data using the cleaning worker's terminal 500, and the corresponding second area You can refer to this when proceeding with cleaning.

Meanwhile, the cleaning service manager 103 may configure at least some of the cleaning tool images included in the cleaning tool package as actual cleaning tool images. For example, the cleaning service management unit 103 captures an actual cleaning tool included in one of a plurality of image frames corresponding to a past viewpoint in the cleaning image through a bounding box (the input for the capture is the manager terminal 300). may be provided from) to generate an actual cleaning tool image, and the created actual cleaning tool image may be added to the cleaning tool package. In particular, since a plurality of image frames corresponding to past viewpoints may contain images of the same cleaning tool captured at different viewpoints, it is easy for a manager to obtain a cleaning tool image in which the appearance of the cleaning tool is best expressed. do.

In particular, since there may be cases where cleaning tools independently used by cleaning service companies are used as needed at cleaning sites, acquiring actual cleaning tool images from cleaning images and registering them in the cleaning tool pack is critical to delivering instruction data. It has very advantageous advantages.

On the other hand, in the case of commercially available cleaning detergents, using a detergent having an appropriate component according to a cleaning object can prevent damage to the cleaning object and obtain a desired cleaning result. Therefore, the cleaning service management unit 103 is a method for providing professional cleaning care, and at least some of the cleaning detergents among the cleaning tools registered in the cleaning tool package are combinations obtained by combining two or more cleaning detergents according to a specific combination ratio. It can be made up of cleaning detergent.

For example, the cleaning service management unit 103 captures a first actual cleaning agent included in one of a plurality of image frames corresponding to a past viewpoint in the cleaning image through a bounding box to generate a first cleaning agent image; A second actual cleaning agent included in one of a plurality of image frames corresponding to a past time in the cleaning image is captured through a bounding box to generate a second cleaning agent image, and the first cleaning agent image and the second cleaning agent image are captured. can be registered as a cleaning tool by dragging and dropping it into the cleaning tool bundle. At this time, an input for capturing or dragging and dropping may be provided from the manager terminal 300 .

Next, the cleaning service management unit 103 receives input from the manager terminal 300 to drag and overlap the first cleaning detergent image and the second cleaning detergent image from the cleaning tool package, and the cleaning service management unit 103 , A message requesting a combination fee corresponding to the first cleaning detergent image and the second cleaning detergent image may be transmitted to the manager terminal 300 to receive the combination fee from the manager terminal 300 .

The cleaning service management unit 103 may create an image of the combined cleaning detergent with the received combination ratio by using one of a plurality of commercially available cleaning detergents collected in advance, and register the generated image in the cleaning tool package. .

Specifically, the cleaning service management unit 103 may configure a component ratio table by collecting component ratios of a plurality of commercially available cleaning detergents in advance, and may create an image of the combined cleaning detergent by referring to the component ratio table.

For example, the cleaning service management unit 103 determines the main component content of the first cleaning detergent corresponding to the first cleaning detergent image by referring to the component ratio table, and determines the main component content of the second cleaning detergent corresponding to the second cleaning detergent image. content can be determined. The cleaning service management unit 103 may determine an intermediate main component content by combining the main component content of the first cleaning detergent and the main component content of the second cleaning detergent according to the combination ratio previously received from the manager terminal 300, and refer to the component ratio table. Thus, a cleaning detergent having a main ingredient content closest to the middle main ingredient content can be selected from commercially available cleaning detergents. The cleaning service management unit 103 may obtain an actual image of the selected cleaning detergent by using web crawling or the like, and generate the obtained actual image as an image of the combined cleaning detergent.

That is, since the cleaning service management unit 103 according to an embodiment of the present invention may create a combination cleaning detergent by combining two or more cleaning detergents being used at a cleaning site and register it in a cleaning tool package, the manager may use a professional cleaning agent. Even when specific cleaning care is required, the desired combination of cleaning agents can be used in the cleaning kit to deliver instructional data.

FIG. 7 is a diagram showing a cleaning management history generated by the cleaning service management unit according to FIG. 2 by way of example.

When cleaning is completed at the cleaning site according to the instruction data in the manner described above with reference to FIG. 6 , the cleaning service management unit 103 takes a picture of the cleaning result from the cleaning service manager 103 from the terminal 500 of the cleaning worker. Action result data including a picture, washing method, washing time, washing manpower, type of cleaning detergent used, etc. may be received, and a cleaning history may be created and updated using the received action result data.

Referring to FIG. 7 , the cleaning history may include a cleaning status and cleaning details.

Specifically, the cleaning status may include the cleaning status (good, progress, serious, etc.) for each floor (exterior wall, floor, each room, etc.) of the apartment house. For example, the cleaning status may consist of good if within a preset first period based on the point at which cleaning is completed, elapsed if exceeding the first period and within the second period, and severe if exceeding the second period. can

Further, in the cleaning history, cleaning details may be configured to correspond to a cleaning state included in the cleaning status.

For example, the detailed cleaning details may include a cleaning method for each cleaning time performed at the corresponding place, a cleaning manpower, and the type or amount of cleaning detergent used.

8 is a flowchart illustrating the operation of the management unit according to FIG. 2 by way of example.

As part of providing a total housing management service, the business management unit 108 according to an embodiment may also provide a commercial area analysis function within the apartment house through analysis of the business area and traffic sources around the apartment house.

Specifically, referring to FIG. 8 , the business management unit 108 may analyze commercial rights. To this end, the business management unit 108 determines the orientation (direction) centered on the building of the apartment house (S110), determines the traffic generation source (S120), determines the mobility of consumers (S130), It is possible to grasp the form (S140) and determine the commercial district type (S150).

For example, the business management unit 108 may determine a direction (direction) based on the corresponding building (S110). To this end, the business management unit 108 may receive map data centered on the corresponding building in advance and determine a direction using the input map data. The management unit 108 may determine a traffic generating source based on a direction (direction) (S120). For example, the traffic generation source may be determined based on vehicle traffic volume, public transportation base, etc. in the region, and vehicle traffic volume, public transportation base, etc. may be input from an administrator or obtained through an externally disclosed traffic control server. .

The business management unit 108 may determine the flow possibility (p _i,j ) from zone i to zone j of consumers for a preset industry through Equation 1 below (S130).

where S _j is the area of the building, T _i,j ² is the square of the time used for product consumption from zone i to zone j (can be pre-entered by the user for each product), n is zone i to zone j The number of stores in the corresponding industry (can be determined using map data), W _t is a time variable (a variable indicating the time required for movement, which can be predetermined as a value corresponding to a traffic source), and W _s is a range variable (the number or density of stores within the range regardless of type of business), σ is a parameter modified to match the modeling result according to Equation 1 to the actual flow by considering the error between the equation and the actual flow (flow according to Equation 1) (determined experimentally by comparing probable and actual consumer flows).

The business management unit 108 may determine a business type corresponding to the possibility of liquidity (S140) and determine a commercial area type related to the determined business type (S150). At this time, the industry type corresponding to the liquidity possibility may be input as a data table from the manager in advance.

The business management unit 108 may determine a type of industry and a type of mall suitable for the malls in the building through the above-described method, and provide the determined type of mall to the manager.

9 is a diagram showing the hardware configuration of the housing management server according to FIG. 1 by way of example.

Referring to FIG. 9, the home management server 100 includes at least one processor 110; and a memory for storing instructions instructing the at least one processor 110 to perform at least one operation.

Here, the at least one operation may include at least one of the operations or functions of the housing management server 100 described with reference to FIGS. 1 to 8 , and a detailed description thereof will be omitted to prevent redundant description.

Here, the at least one processor 110 may mean a central processing unit (CPU), a graphics processing unit (GPU), or a dedicated processor for performing methods according to embodiments of the present invention. can Each of the memory 120 and the storage device 160 may include at least one of a volatile storage medium and a non-volatile storage medium. For example, the memory 120 may be one of a read only memory (ROM) and a random access memory (RAM), and the storage device 160 may be a flash-memory. , a hard disk drive (HDD), a solid state drive (SSD), or various memory cards (eg, a micro SD card).

In addition, the housing management server 100 may include a transceiver 130 that performs communication through a wireless network. In addition, the housing management server 100 may further include an input interface device 140, an output interface device 150, a storage device 160, and the like. Each component included in the housing management server 100 may be connected by a bus 170 to communicate with each other.

10 is a diagram illustrating a wireless communication system that can be applied in a communication process according to an embodiment of the present invention. 11 is a diagram illustrating a base station in the wireless communication system according to FIG. 10 . 12 is a diagram illustrating a terminal in the wireless communication system according to FIG. 10 . 13 is a diagram illustrating a communication interface in the wireless communication system according to FIG. 10;

Hereinafter, an example of a wireless communication network system supporting communication between the housing management server (100, hereinafter referred to as a terminal or node) and terminals (300, 400, 500, hereinafter referred to as a terminal or node) will be specifically exemplified. Explain. In the following description, a first node (device) may be an anchor/donor node or a centralized unit (CU) of an anchor/donor node, and a second node (device) may be an anchor/donor node or a distributed unit (DU) of a relay node can be

A base station (BS), terminal, server, etc. may be included as a part of a node using a radio channel in a wireless communication system.

A base station is a network infrastructure that provides wireless access to terminals. A base station has a coverage defined as a predetermined geographic area according to a distance over which a signal can be transmitted.

A base station, like a "base station," is referred to as "access point (AP)", "enodeb (eNB)", "5th generation (5G) node", "wireless point", " It may be referred to as a transmission/reception point (TRP).

The base station and the terminal may transmit and receive wireless signals in a millimeter wave (mmWave) band (eg, 28 GHz, 30 GHz, 38 GHz, and 60 GHz). At this time, the base station, the terminal, and the terminal may perform beamforming to improve the channel gain. Beamforming may include transmit beamforming and receive beamforming. That is, the base station, the terminal, and the terminal can give directivity to the transmitted signal and the received signal. To this end, the base station, the terminal, and the terminal may select a serving beam through a beam search procedure or a beam management procedure. After that, communication may be performed using a resource carrying a serving beam and a resource having a quasi co-located relationship.

A first antenna port and a second antenna port are considered quasi-colocated if the large-scale properties of the channel through which the symbol of the first antenna port carries can be inferred from the channel through which the symbol of the second antenna port carries. The large-scale properties may include one or more of delay spread, Doppler spread, Doppler shift, average gain, average delay, and spatial Rx parameters.

Hereinafter, a base station in the wireless communication system described above is exemplified. The terms "-module", "-unit" or "-er" used below may mean a unit that processes at least one function or operation, and may include hardware, software, or both hardware and software. It can be implemented as a combination of

The base station may include a wireless communication interface, a backhaul communication interface, a storage unit and a controller.

The wireless communication interface performs a function of transmitting and receiving signals through a wireless channel. For example, the wireless communication interface may perform a conversion function between a baseband signal and a bit stream according to a physical layer standard of the system. For example, in data transmission, a radio communication interface encodes and modulates a transmitted bit stream to generate composite symbols. Also, upon receiving data, the wireless communication interface demodulates and decodes the baseband signal to reconstruct the received bit stream.

The wireless communication interface performs a function of transmitting and receiving signals through a wireless channel. For example, the wireless communication interface may perform a conversion function between a baseband signal and a bit stream according to a system physical layer standard. For example, in data transmission, a radio communication interface encodes and modulates a transmitted bit stream to generate composite symbols. Also, upon receiving data, the wireless communication interface demodulates and decodes the baseband signal to reconstruct the received bit stream.

In addition, the wireless communication interface up-converts a baseband signal into a radio frequency (RF) band signal, transmits the converted signal through an antenna, and down-converts the RF band signal received through the antenna into a baseband signal. To this end, the wireless communication interface includes a transmission filter, a reception filter, an amplifier, a mixer, an oscillator, a digital-to-analog converter (DAC), An analog-to-digital converter (ADC) and the like may be included. Also, the wireless communication interface may include a plurality of transmit/receive paths. Additionally, the wireless communication interface may include at least one antenna array comprising a plurality of antenna elements.

In terms of hardware, the wireless communication interface may include a digital unit and an analog unit, and the analog unit may include a plurality of sub-units according to operating power, operating frequency, and the like. A digital unit may be implemented with at least one processor (eg, a digital signal processor (DSP)).

The wireless communication interface transmits and receives signals as described above. Accordingly, a wireless communication interface may be referred to as a “transmitter”, “receiver” or “transceiver”. In addition, in the following description, transmission and reception performed through a wireless channel may be used as a meaning including processing performed in a wireless communication interface as described above.

The backhaul communication interface provides an interface for communicating with other nodes in the network. That is, the backhaul communication interface converts the bit stream transmitted to other nodes, for example, other access nodes, other base stations, upper nodes or core networks from base stations into physical signals, and the physical signals received from other nodes into bits. convert to stream

The storage unit stores data such as basic programs, applications, and setting information for operation of the base station. The storage unit may include volatile memory, non-volatile memory, or a combination of volatile and non-volatile memory.

The controller controls the overall operation of the base station. For example, the controller transmits and receives signals through a wireless communication interface or a backhaul communication interface. Also, the controller writes data to the storage unit and reads the recorded data. The controller can perform protocol stack functions required by communication standards. According to another implementation, a protocol stack may be included in a wireless communication interface. To this end, the controller may include at least one processor.

According to an embodiment, the controller may control the base station to perform an operation according to an embodiment of the present invention.

According to various embodiments, a donor node of a wireless communication system includes at least one processor, includes a transceiver operably coupled to the at least one processor, and includes a plurality of radio bearers for a terminal accessing the relay node. configured to transmit to a relay node a first message including first information related to the donor node about; receive a second message including second information related to the relay node regarding a plurality of radio bearers for the terminal from the relay node; Data for the terminal may be transmitted to the relay node. Data may be transmitted to the terminal through a plurality of radio bearers based on the first information and the second information.

According to various embodiments, a radio bearer among a plurality of radio bearers may integrate a plurality of radio bearers. the at least one processor is also configured to determine a radio bearer for a terminal accessing the relay node and multiple radio bearers aggregated by the radio bearer; Alternatively, a radio bearer for a UE accessing a relay node may be determined.

According to various embodiments, the first message may include one or more of: identification of a terminal accessing the relay node; display information indicating the type of terminal accessing the relay node; information about a radio bearer of a terminal accessing a relay node; information about a radio bearer transmitted by a terminal accessing a relay node; information about a tunnel established for a radio bearer between the donor node and the relay node; information about integrated multiple radio bearers; radio bearer mapping information; information about the address of the side of the donor node; information about the address of the relay node side; indication information corresponding to a radio bearer of a terminal accessing the relay node; indication information indicating the relay node to allocate a new address to a radio bearer for a terminal accessing the relay node; a list of address information that cannot be used by a relay node that transmits radio bearer data of a terminal accessing the relay node; and information related to security configuration.

According to various embodiments, the second message may include one or more of: identification of a terminal accessing the relay node; information about the radio bearer granted by the relay node; information about radio bearers not acknowledged by the relay node; information about radio bearers partially granted by the relay node; radio bearer mapping information; Configuration information of a terminal accessing the relay node created by the relay node; information about the address of the relay node side; and information related to security configuration.

According to various embodiments, the second message may further include information on integrated multiple radio bearers.

According to various embodiments, the donor node may include a central unit of the donor node, and the relay node may include a distribution unit of the donor node.

According to various embodiments, a relay node of a wireless communication system includes at least one processor, includes a transceiver operably coupled to the at least one processor, and provides a plurality of information from a donor node to a terminal accessing the relay node. configured to receive a first message including first information related to a donor node for a radio bearer of; transmit to the donor node a second message including second information related to the relay node for the plurality of radio bearers for the terminal; Data on the terminal may be received from the donor node. Data may be transmitted to the terminal through a plurality of radio bearers based on the first information and the second information.

According to various embodiments, a radio bearer among a plurality of radio bearers may integrate a plurality of radio bearers. the at least one processor is also configured to determine a radio bearer for a terminal accessing the relay node and multiple radio bearers aggregated by the radio bearer; Alternatively, multiple radio bearers integrated by radio bearer may be determined.

According to various embodiments, the first message may include one or more of: identification of a terminal accessing the relay node; display information indicating the type of terminal accessing the relay node; information about a radio bearer of a terminal accessing a relay node; information about a radio bearer transmitted by a terminal accessing a relay node; information about a tunnel established for a radio bearer between the donor node and the relay node; information about integrated multiple radio bearers; radio bearer mapping information; information about the address of the side of the donor node; information about the address of the relay node side; indication information corresponding to a radio bearer of a terminal accessing the relay node; indication information indicating the relay node to allocate a new address to a radio bearer for a terminal accessing the relay node; a list of address information that cannot be used by a relay node that transmits radio bearer data of a terminal accessing the relay node; and information related to security configuration.

According to various embodiments, the second message may include one or more of: identification of a terminal accessing the relay node; information about the radio bearer granted by the relay node; information about radio bearers not acknowledged by the relay node; information about radio bearers partially granted by the relay node; radio bearer mapping information; Configuration information of a terminal accessing the relay node created by the relay node; information about the address of the relay node side; and information related to security configuration.

According to various embodiments, the second message may further include information on integrated multiple radio bearers.

According to various embodiments, the donor node may include a central unit of the donor node, and the relay node may include a distribution unit of the donor node.

Hereinafter, components of a terminal in the wireless communication system described above are illustrated. Components of a terminal to be described below are components of a general-purpose terminal supported by a wireless communication system, and may be merged or integrated with components of a terminal according to the foregoing contents, and may overlap or conflict with the above drawings. It can be interpreted that the content described with reference takes precedence. The terms "-module", "-unit" or "-er" used below may mean a unit that processes at least one function.

The terminal includes a communication interface, a storage unit and a controller.

The communication interface performs a function of transmitting and receiving signals through a wireless channel. For example, the communication interface performs a conversion function between a baseband signal and a bit stream according to the physical layer standard of the system. For example, in data transmission, a communication interface encodes and modulates a transmission bit stream to generate composite symbols. Also, when receiving data, the communication interface demodulates and decodes the baseband signal to reconstruct the received bit stream. Further, the communication interface up-converts the baseband signal to an RF-band signal, transmits the converted signal through an antenna, and down-converts the RF-band signal received through the antenna into a baseband signal. For example, the communication interface includes a transmission filter, a reception filter, an amplifier, a mixer, an oscillator, and a digital-to-analog converter (DAC). , an analog-to-digital converter (ADC), and the like.

Also, the communication interface may include a plurality of transmit/receive paths. Additionally, the communication interface may include at least one antenna array comprising a plurality of antenna elements. On the hardware side, the wireless communication interface may include a digital circuit and an analog circuit (eg, a radio frequency integrated circuit (RFIC)). A digital circuit may be implemented with at least one processor (eg, DSP). A communication interface may include multiple RF chains. The communication interface may perform beamforming.

The communication interface transmits and receives signals as described above. Accordingly, a communication interface may be referred to as a “transmitter”, “receiver” or “transceiver”. In addition, in the following description, transmission and reception performed through a radio channel may be used as a meaning including processing performed in a communication interface as described above.

The storage unit stores data such as basic programs for operation of the terminal, applications, and setting information. The storage unit may include volatile memory, non-volatile memory, or a combination of volatile and non-volatile memory. In addition, the storage unit provides stored data according to the request of the controller.

The controller controls the overall operation of the terminal. For example, the controller sends and receives signals through a communication interface. Also, the controller writes data to the storage unit and reads the recorded data. The controller can perform protocol stack functions required by communication standards. According to another implementation, a protocol stack may be included in the communication interface. To this end, the controller may include at least one processor or microprocessor or reproduce parts of a processor. Also, a part of the communication interface or controller may be referred to as a communication processor (CP).

According to an embodiment of the present invention, a controller may control a terminal to perform an operation according to an embodiment of the present invention.

Hereinafter, a communication interface in a wireless communication system is illustrated.

The communication interface includes encoding and modulation circuitry, digital beamforming circuitry, a plurality of transmission paths, and analog beamforming circuitry.

Encoding and modulation circuitry performs channel encoding. At least one of a low-density parity check (LDPC) code, a convolution code, and a polar code may be used for channel encoding. An encoding and modulation circuit generates modulation symbols by performing constellation mapping.

A digital beamforming circuit performs beamforming on a digital signal (eg, a modulation symbol). To this end, a digital beamforming circuit multiplexes modulation symbols by beamforming weights. Beamforming weights can be used to change the size and phrase of a signal, and can be referred to as a "precoding matrix" or "precoder". The digital beamforming circuit outputs digital beamformed modulation symbols to a plurality of transmission paths. In this case, according to a multiple input multiple output (MIMO) transmission method, modulation symbols may be multiplexed or the same modulation symbol may be provided to a plurality of transmission paths.

The plurality of transmission paths convert digital beamformed digital signals into analog signals. To this end, each of the plurality of transmission paths may include an inverse fast fourier transform (IFFT) computation unit, a cyclic prefix (CP) insertion unit, a DAC, and an up conversion unit. The CP insertion unit is for an orthogonal frequency division multiplexing (OFDM) method and may be omitted when another physical layer method (eg, a filter bank multi-carrier: FBMC) is applied. That is, the plurality of transmission paths provide independent signal processing processes for a plurality of streams generated through digital beamforming. However, depending on the implementation, some elements of the plurality of transmission paths may be commonly used.

An analog beamforming circuit performs beamforming on an analog signal. To this end, the digital beamforming circuit multiplexes analog signals by beamforming weighting values. The beamformed weights are used to change the amplitude and phrase of the signal. More specifically, the analog beamforming circuit may be configured in various ways according to a connection structure between a plurality of transmission paths and an antenna. For example, each of a plurality of transmission paths may be connected to one antenna array. In another example, multiple transmission paths may be coupled to one antenna array. In another example, multiple transmission paths may be adaptively coupled to one antenna array or may be coupled to two or more antenna arrays.

The methods according to the present invention may be implemented in the form of program instructions that can be executed by various computer means and recorded on a computer readable medium. Computer readable media may include program instructions, data files, data structures, etc. alone or in combination. Program instructions recorded on a computer readable medium may be specially designed and configured for the present invention or may be known and usable to those skilled in computer software.

Examples of computer readable media may include hardware devices specially configured to store and execute program instructions, such as ROM, RAM, flash memory, and the like. Examples of program instructions may include not only machine language codes generated by a compiler but also high-level language codes that can be executed by a computer using an interpreter and the like. The hardware device described above may be configured to operate with at least one software module to perform the operations of the present invention, and vice versa.

In addition, the above-described method or device may be implemented by combining all or some of its components or functions, or may be implemented separately.

Although the above has been described with reference to preferred embodiments of the present invention, those skilled in the art will variously modify and change the present invention within the scope not departing from the spirit and scope of the present invention described in the claims below. You will understand that it can be done.

Claims (1)

As a housing management server to provide integrated management of apartments that supports cleaning services, defect repairs, utility bills, management, etc.
A defect repair management unit that receives information on defect repair in conjunction with an operation server of an external defect repair company and creates a defect repair management history based on the received information;
a cleaning service management unit that receives a request message for a cleaning service service from a resident terminal and generates a cleaning history performed for the apartment house in response to the request message;
a utility bill management unit that calculates various utility bills generated in the multi-unit dwelling based on the state of the housing received from the housing management sensor installed in the multi-unit dwelling, and creates a utility bill history for the calculated utility bill;
an auxiliary facility management unit that manages various auxiliary facilities provided in the apartment house;
an online community management unit that creates an online resident community by interworking with the resident terminal;
a civil complaint counseling processing unit that conducts various civil complaint counseling requests from at least one of the tenant terminals online; and
Satisfaction for each management item is calculated, and the result of summing the calculated satisfaction for each item is compared with the result of summing the satisfaction for each item calculated for other apartment houses outside, and the comparison result is the resident terminal or manager terminal Including; business management provided by;
The cleaning service management unit,
By supporting wireless communication between a manager's terminal and a cleaning service provider's terminal, the tenant's terminal or the manager's terminal monitors the cleaning progress of the cleaning service and transmits progress instructions to the cleaning service's terminal. assist,
The cleaning service management unit,
Collecting cleaning images in real time of the cleaning process using CCTVs installed at the cleaning site in the apartment house,
generating a user interface having the cleaning image as a background and displaying a cleaning tool package in a first region of the cleaning image, and providing the user interface to the manager terminal;
Obtaining an input for dragging and dropping a cleaning tool image selected from the cleaning tool package from the manager terminal to a second area of the cleaning image, and disposing the cleaning tool image selected from the cleaning tool package in the second area;
The housing management server for generating instruction data by capturing the cleaning image including the cleaning tool image disposed in the second area, and transmitting the instruction data to a terminal of the cleaning worker.

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