KR20220029226A - Method for providing car wash service - Google Patents

Abstract

The present invention relates to a method for providing a car wash service to provide high-quality and reliable car washing services to customers. According to the present invention, the method comprises the following steps by a car wash management server: determining a professional grade on the basis of profile scoring of a car wash expert; receiving car wash request information including a vehicle location, a desired car wash time, and a car wash method from a customer's first terminal; generating a car wash expert list on the basis of the car wash request information and providing the list to the first terminal; receiving selection information on a first car wash expert selected by the customer on the basis of the car wash expert list from the first terminal; matching the customer with the first car wash expert and providing a matching result to the first terminal and a second terminal of the first car wash expert; receiving a car wash progress of the customer's vehicle from the second terminal in real-time; receiving a vehicle image after washing for each part of the customer's vehicle; calculating a platform evaluation score by analyzing the vehicle image after washing for each part; receiving, from the first terminal, a customer evaluation score evaluated by the customer by integrating the kindness, professionalism, and work result of the first car wash expert; and updating the profile scoring by reflecting the platform evaluation score and the customer evaluation score.

Description

How to provide car wash service {METHOD FOR PROVIDING CAR WASH SERVICE}

The present invention relates to a method for providing a car wash service.

The business trip car wash service is a service in which a car wash company directly moves to the location of the customer's vehicle and provides car wash. Since the business trip car wash service can reduce the hassle of having to put the vehicle directly into the car wash, the business trip car wash service using a smartphone is being actively used in recent years.

However, the service quality of the business trip car wash service may be lower than that of washing a vehicle directly at a car wash depending on the location and time characteristics, such as a small place or having to wash the car at night. When this happens, not only customers who use the on-site car wash service, but also companies that provide high-quality on-site car wash services suffer. In addition, a business trip car wash service may be provided even when the customer is not monitoring the vehicle, so if the vehicle is damaged, the sharing of responsibility may be a problem.

The technical task to be achieved by the present invention is to convert the car wash ability of car wash professionals into objective scores in order to provide high quality and reliable business trip car wash services to customers, and synthesize the scores evaluated by customers and platforms to create car wash professionals It is to provide a method of providing a car wash service that manages

A method of providing a car wash service according to an embodiment of the present invention includes the steps of: determining, by a car wash management server, a professional grade based on scoring a profile of a car wash professional; receiving car wash request information including a method from a customer's first terminal; generating, by the car wash management server, a list of car wash experts based on the car wash request information, and providing the list to the first terminal; receiving, by a car wash management server, selection information on a first professional car wash selected by the customer based on the list of car wash specialists, from the first terminal; matching a car wash professional and providing a matching result to the first terminal and a second terminal of the first car wash professional; receiving the situation in real time; receiving, by the car wash management server, an image of a vehicle after washing for each part of the customer's vehicle; Calculating a platform evaluation score; receiving, by the car wash management server, a customer evaluation score evaluated by a customer by synthesizing the kindness, professionalism, and work results of the first car wash professional from the first terminal; , updating, by the car wash management server, the profile scoring by reflecting the platform evaluation score and the customer evaluation score.

According to an embodiment, in the determining of the professional grade, the car wash expert completes the basic construction technology training course on the external car washing method, the internal car washing method, the additional option product construction technology, the basic car washing theory, and the basic principle of car washing The technical evaluation score given during the car wash, the potential evaluation score given to the mastery and corrective body power of the car wash expert, additional applied research ability, teamwork ability, and leadership ability, and the attitude evaluation score for the education attitude of the car washing expert receiving input from the supervisor's third terminal, determining a score obtained by averaging the skill evaluation score, the potential evaluation score, and the attitude evaluation score as the profile scoring; It may include the step of determining the professional grade of the car wash professional by matching the pre-stored look-up table divided into professional grades.

According to an embodiment, the generating of the list of car wash experts and providing the list to the first terminal may include firstly selecting car wash experts who perform car washing according to the car washing method among car wash experts registered in the car wash management server. a step of selecting the car wash professionally, and a step of secondarily selecting car wash specialists who are not assigned a separate car wash task at the desired car washing time among the selected car wash specialists, and assigning to each of the secondarily selected car wash specialists Leading the car wash cost according to the specified professional grade, setting priorities for the secondarily selected car wash professionals according to a preset criterion, and the car wash experts sorted according to the set priority order and the It may include generating the list of car wash experts including the cost of washing.

According to an embodiment, the step of first selecting the car wash experts may include calculating service suitability in consideration of whether or not similar experiences corresponding to the car washing method, whether or not car wash equipment is possessed, and satisfaction with similar customer service; The method may include primarily selecting car wash experts whose service suitability exceeds a minimum standard.

According to an embodiment, in the step of setting the priority by the car wash management server, the priority may be set in the order of the car wash specialists closest to the vehicle location among the secondarily selected car wash specialists.

According to an embodiment, the step of setting the priority by the car wash management server includes determining whether the secondarily selected car wash professionals have a rest time before the desired car wash time and performing before the desired car wash time. Fatigue may be calculated in consideration of the accumulated working hours of the day, and the priority may be set in the order of the lowest level of fatigue.

According to the car wash service providing method according to an embodiment of the present invention, high quality and reliability are provided to customers by assigning a professional grade according to the profile scoring assigned to each of the car wash professionals, and differentially setting the car washing cost according to the professional grade. A car wash service can be provided.

In addition, according to the service providing method according to the embodiment of the present invention, the evaluation score of the customer, the evaluation score of the platform, and the evaluation score of the supervisor who provided car washing education to the car wash professionals are combined to objectively wash the car wash ability of the professional car wash can be quantified.

1 is a diagram of a car wash service providing system according to an embodiment of the present invention.
2 is a flowchart for providing a method for providing a car wash service according to an embodiment of the present invention.

Hereinafter, an embodiment of the present invention will be described in detail with reference to the accompanying drawings. However, the embodiments described below are merely for explaining in detail enough that a person of ordinary skill in the art to which the present invention pertains can easily implement the invention, which limits the protection scope of the present invention. doesn't mean And, in describing various embodiments of the present invention, the same reference numerals will be used for components having the same technical characteristics.

1 is a diagram of a car wash service providing system according to an embodiment of the present invention.

Referring to FIG. 1 , a car wash service providing system according to an embodiment of the present invention includes a car wash management server 100 , a first terminal 200 of a customer, a second terminal 300 of a car wash professional, and a third terminal of a supervisor. (400).

The car wash management server 100 may mediate between the terminals 200 , 300 , and 400 , requesting a car wash professional meeting the customer's request to provide a car wash service, and car washing service performed by the car wash professional quality can be evaluated.

Specifically, the car wash management server 100 may generate a list of car wash experts based on the car wash request information received from the first terminal 200 . Since the car wash request information may include a vehicle location, a desired car wash time, and a car wash method, the car wash management server 100 moves to the vehicle location at the desired car wash time to provide a car wash service according to the car wash method. A list of car wash experts can be created by selecting car wash experts.

According to an embodiment, the car wash management server 100 may select car wash experts by setting the priority of information included in the car wash request information, and may generate a list of car wash experts including the selected car wash experts. there is.

First, the car wash management server 100 may primarily select car wash experts who can wash the car in a car wash method desired by the customer. For example, there may be general car wash, steam car wash, foam dry car wash, mechanical car wash, etc. in the car washing method. When a customer requests a steam car wash, the car wash management server 100 performs a steam car wash among registered professional car wash personnel. Only specialists can be selected primarily.

According to an embodiment, the car wash management server 100 may calculate the service suitability in consideration of whether the customer has a similar experience corresponding to the car washing method desired by the customer, whether he has car wash equipment, and the satisfaction with similar customer service. In addition, the car wash management server 100 may compare the calculated fitness with a preset standard, and may primarily select only car wash professionals with a fitness exceeding the standard.

For example, when a customer requests a steam car wash, the service suitability can be calculated by combining the past steam car wash service experience of car wash professionals, whether or not they have equipment for steam car wash, and the satisfaction of the customer who has been provided with the steam car wash service in the past. When the service suitability is 5 points and the preset criterion is 3 points, car wash professionals having a service suitability of 5 points may be primarily selected.

In addition, the car wash management server 100 may secondarily select car wash professionals who are not assigned a separate car wash task at the desired car wash time desired by the customer from among the firstly selected car wash professionals. Since all of the car wash task schedules of car wash professionals are recorded in the car wash management server 100 , the car wash management server 100 can determine the work status of the car wash professionals in real time.

In addition, the car wash management server 100 may lead the car washing cost according to the professional grade assigned to each of the secondary selected car wash professionals.

For example, if the professional grade is divided into grades 1 to 5, car wash costs of 80,000 won, 80,000 won, 60,000 won, 50,000 won, and 40,000 won may be set for each grade. If the level of professionalism given to a specific car wash professional is level 3, if the professional car wash professional provides a car wash service, the customer must pay a car wash fee of 60,000 won.

Here, the car wash cost according to the professional grade means the service provision cost determined by the car wash management server 100 in stages for each professional grade. The car wash management server 100 provides the technical evaluation score given while completing the basic construction technology training course for the external car washing method, the internal car washing method, the additional option product construction technology, the basic car washing theory, and the basic car washing principle, and the car wash professional To receive input from the supervisor's third terminal 400, the potential evaluation score given to the mastery correction and physical strength of the personnel, additional applied research ability, teamwork ability, and leadership ability, and the attitude evaluation score for the educational attitude of the car wash professional can The car wash management server 100 may determine the average score of the skill evaluation score, the potential evaluation score, and the attitude evaluation score as the profile scoring, and a pre-stored lookup table that divides the profile scoring into different professional grades for each score. It is possible to determine the professional grade of the car wash expert by matching with .

In addition, the car wash management server 100 may set priorities according to preset criteria for the secondary selected car wash professionals, and align the car wash experts according to the set priorities to generate a list of car wash experts. there is. In this case, the car wash professional list may include a car wash cost set for each car wash professional.

According to an embodiment, the car wash management server 100 may set priorities in order of the car wash experts closest to the location of the customer's vehicle among the secondarily selected car wash experts.

According to another embodiment, the degree of fatigue is calculated in consideration of whether the secondarily selected car wash professionals have a rest time before the desired car wash time and the accumulated work time of the same day performed before the desired car wash time, and in the order of the lowest fatigue You can set priorities.

For example, if the desired car wash time is 2:00 pm and two car wash professionals can provide a car wash service at 2:00 pm, the car wash management server 100 provides that each of the two car wash specialists washes a car to another customer on the same day. By determining whether a service has been provided, it is possible to calculate the accumulated working hours for the day. If, the car wash management server 100 calculates the fatigue as 0% if any one of the two car wash professionals does not have the accumulated work time on the same day, and the accumulated work time of the other car wash specialists on the same day is 4 hours. can be calculated as 50%. Here, the fatigue is calculated as a percentage of the accumulated work hours among the daily work limit time, and when the daily work limit time is 8 hours and the accumulated work time is 4 hours, the fatigue degree can be calculated as 50%. Accordingly, the car wash management server 100 may set a higher priority to the first car wash professional than the second car wash professional.

The car wash management server 100 may provide a list of car wash experts generated based on the car wash request information to the first terminal 200 of the customer, and the first professional car wash selected by the customer from the first terminal 200 . You can receive selection information for

The car wash management server 100 matches the first car wash professional with the customer based on the selection information, and sends the matching result to the second terminal 300 of the first car wash professional and the customer's first terminal 200, respectively. can provide

The car wash management server 100 may receive the car wash progress status of the customer's vehicle from the second terminal 300 in real time, and the work status for car wash preparation, car wash progress, car wash completion, etc. may be recorded in real time.

The car wash management server 100 may receive a car wash image from the second terminal 300 after car washing is completed, and analyze the car wash image for each part to provide a car wash service provided by the first professional car wash history. platform evaluation score can be calculated. Here, the platform evaluation score is the car wash management server 100 analyzes and evaluates the vehicle image after washing the car, and converts the car wash service provision level of the car wash professional into a score.

In addition, the car wash management server 100 may receive from the first terminal 200 a customer evaluation score evaluated by the customer by synthesizing the kindness, professionalism, and work results of the first car wash professional.

The car wash management server 100 may update the pre-set profile scoring score of the first car wash professional by reflecting the platform evaluation score and the customer evaluation score.

The first terminal 200 is a terminal of a customer requesting a car wash service. It receives car wash request information from the customer and provides it to the car wash management server 100, and displays a list of car wash experts through the display module to provide the customer with car wash expertise. Information on manpower is provided, and customer evaluation scores for car wash professionals who have provided car wash services may be generated and provided to the car wash management server 100 .

The second terminal 300 is a terminal for professional car wash professionals that provide car wash services, and may register manpower information of car wash professionals in the car wash management server 100 and receive selection information for providing car wash services. The second terminal 300 may provide the working status of the car wash professional to the car wash management server 100 in real time.

The third terminal 400 is a terminal of a supervisor who educates car wash professionals on how to wash a car, and may generate an evaluation score for each car wash professional and provide it to the car wash management server 100 .

Here, each of the first to third terminals 400 is a personal computer (PC), a smart phone, a tablet PC, a mobile internet device (MID), an Internet tablet, and an Internet (IoT). of things) device, an Internet of everything (IoE) device, a desktop computer, a laptop computer, a workstation computer, a Wireless Broadband Internet (Wibro) terminal, and a Personal Digital Assistant (PDA). However, the present invention is not limited thereto.

Meanwhile, all of the information transmitted by each of the first to third terminals to the car wash management server may be stored in the block chain by the block chain management server 500 . The block chain management server 500 refers to a block chain management center that creates new blocks of the block chain, records data in the new blocks, and grants authority to nodes. The block chain operated by the block chain management server 500 is a private block chain and does not require a mining process through a separate proof of work. Therefore, the block chain management server 500 can process the transaction request at a very high speed compared to the public block chain method.

The block chain management server 500 may allow the users of each of the first to third terminals to read the block chain, and store the transactions provided from them in the block chain. Accordingly, the blockchain management server 500 may block a transaction requested from a user who does not meet the requirements from being recorded in the blockchain.

The block chain does not need to be stored in a separate database, and may be individually distributed and stored in each of the nodes recognized by the block chain management server 500 . Therefore, the blockchain can be safely protected from attacks such as forgery and falsification from external malicious attackers.

2 is a flowchart for providing a method for providing a car wash service according to an embodiment of the present invention.

Referring to FIG. 2 , the car wash management server 100 may determine the professional grade of the car wash professional based on the profile scoring set for each car wash professional ( S100 ).

The car wash management server 100 may receive car wash request information including a location of a vehicle desired to be washed, a desired car wash time, and a car wash method from the customer's first terminal 200 ( S110 ).

The car wash management server 100 may generate a list of car wash experts by selecting car wash experts capable of washing the customer's vehicle at a desired time according to the car washing method (S120).

The car wash management server 100 may receive, from the first terminal 200, selection information on the first car wash expert selected by the customer based on the car wash expert list (S130).

The car wash management server 100 may match the customer with the first car wash professional and provide the matching result to the first terminal 200 and the second terminal 300 of the first car wash professional (S140).

The car wash management server 100 may receive the car wash progress status of the customer's vehicle from the second terminal 300 in real time (S150).

The car wash management server 100 may receive a vehicle image after washing for each part of the customer's vehicle (S160).

The car wash management server 100 may determine the completeness of car washing by comparing and analyzing pre-stored vehicle images for each part and the after-car wash image for each part of the customer. The car wash management server 100 may calculate a platform evaluation score based on the determined car wash completeness (S170).

The car wash management server 100 may receive, from the first terminal 200, a customer evaluation score evaluated by the customer by synthesizing the kindness, professionalism, and work result of the first car wash professional (S180).

The car wash management server 100 may update the profile scoring by reflecting the platform evaluation score and the customer evaluation score (S190).

Although the embodiments of the present invention have been described above, it is understood that those of ordinary skill in the art to which the present invention pertains may make various modifications without departing from the scope of the claims of the present invention.

100: car wash management server
200: first terminal
300: second terminal
400: third terminal
500: Blockchain Management Server

Claims (6)

determining, by the car wash management server, a professional grade based on the profile scoring of car wash professionals;
receiving, by the car wash management server, car wash request information including a vehicle location, a desired car wash time, and a car wash method, from a customer's first terminal;
generating, by the car wash management server, a list of car wash experts based on the car wash request information and providing the list to the first terminal;
receiving, by the car wash management server, selection information on a first car wash expert selected by the customer based on the list of car wash experts from the first terminal;
matching, by the car wash management server, the customer and the first car wash professional, and providing a matching result to the first terminal and a second terminal of the first car wash professional;
receiving, by the car wash management server, a car wash progress status of the customer's vehicle in real time from the second terminal;
receiving, by the car wash management server, an image of a vehicle after washing for each part of the customer's vehicle;
calculating, by the car wash management server, a platform evaluation score by analyzing a vehicle image after car washing for each part;
receiving, by the car wash management server, a customer evaluation score evaluated by a customer by synthesizing the kindness, professionalism, and work results of the first car wash professional from the first terminal; and
and updating, by the car wash management server, the profile scoring by reflecting the platform evaluation score and the customer evaluation score. The method of claim 1,
The step of determining the professional grade is,
The technical evaluation score given while the professional car wash expert completes the basic construction technology training course on the external car washing method, the internal car washing method, the additional option product construction technology, the basic car washing theory, and the basic principle of car washing, and the receiving, from a third terminal of a supervisor, the potential evaluation score given to mastery corrective physical strength, additional applied research ability, teamwork ability, and leadership ability, and the attitude evaluation score for the educational attitude of the car wash professional;
determining a score obtained by averaging the skill evaluation score, the potential ability evaluation score, and the attitude evaluation score as the profile scoring; and
and determining the professional grade of the car wash professional by matching the profile scoring with a pre-stored lookup table that classifies different professional grades for each score. The method of claim 1, wherein the generating the list of car wash experts and providing the list to the first terminal comprises:
first selecting car wash experts who perform car washing according to the car washing method from among the car wash experts registered in the car wash management server;
secondarily selecting car wash experts who are not assigned a separate car wash task at the desired car washing time from among the selected car wash experts;
Leading the car washing cost according to the professional grade assigned to each of the secondary selected car wash professionals;
setting priorities for the secondarily selected car wash professionals according to preset criteria; and
A method for providing a car wash service, comprising generating a list of professional carwashing professionals that are sorted according to a set priority order and the car wash cost. The method according to claim 3, wherein the step of first selecting the car wash professionals comprises:
calculating service suitability in consideration of whether or not a similar experience corresponding to the car washing method, whether car wash equipment is possessed, and a similar customer service response satisfaction level; and
The method of providing a car wash service comprising the step of primarily selecting car wash professionals whose service suitability exceeds a minimum standard. 4. The method of claim 3,
The step of the car wash management server setting the priority includes:
A method of providing a car wash service for setting priorities in order of the car wash experts closest to the location of the vehicle among the secondarily selected car wash experts. 4. The method of claim 3,
The step of the car wash management server setting the priority includes:
Fatigue is calculated in consideration of whether the secondarily selected car wash professionals have a rest time before the desired car wash time and the accumulated work time of the day performed before the desired car wash time, and prioritize in the order of the lowest fatigue How to provide car wash service to set up.

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