CN110796578A - Judgment method and device for grading rescue, computer equipment and storage medium - Google Patents
Judgment method and device for grading rescue, computer equipment and storage medium Download PDFInfo
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Abstract
The invention belongs to the technical field of communication, and relates to a judgment method and device for grading rescue, computer equipment and a storage medium. The technical scheme includes that rescue objects are converted to take rescue vehicles as main bodies, a set of very convenient road rescue service is provided through a server, the vehicles are taken as the main bodies, a user can place an order without binding the vehicles and other information, pictures of the fault vehicles are taken by the user and sent to the server, the server verifies whether the pictures accord with preset rescue rules, and the damaged form and the fault type of the fault vehicles are judged to be free rescue service according to the preset rescue rules.
Description
Technical Field
The invention relates to the technical field of communication, in particular to a judgment method and device for grading rescue, computer equipment and a storage medium.
Background
With the improvement of the living standard of people, the holding amount of private cars, public cars, operation cars and trucks is larger and larger, and rescue services are released by various large vehicle maintenance companies, automobile 4S shops, professional vehicle rescue companies and the like aiming at vehicles. When a car owner is in a driving trip, if faults occur, such as sudden starting failure, starting failure after flameout, oil shortage, power shortage, tire burst, even small car accidents and the like, the car owner can actively contact a car rescue service company to ask professional car rescue technicians for help, and the car rescue service company can ask the professional car rescue technicians to judge the probable problems and then drive the car to the site to rescue the car.
When the vehicle rescue service is used, vehicle owners can communicate with a rescue service company through a telephone or a mobile phone APP, the emotion of some vehicle owners is very unstable after vehicle accidents occur, and the problem is difficult to be solved.
Disclosure of Invention
The invention provides a method and a device for judging graded rescue, computer equipment and a storage medium, which can solve the problems that when a vehicle on a road breaks down, a user is difficult to provide detailed and complete rescue request information through telephone communication, so that the rescue time is prolonged and proper rescue measures cannot be provided in time.
In order to solve the above technical problems, the present invention provides a method for judging a hierarchical rescue, which adopts the following technical solutions,
receiving rescue request information sent by a user terminal;
judging the rescue level required to be provided for the corresponding vehicle according to the rescue request information and a preset rule, and formulating a corresponding rescue scheme;
and sending the rescue scheme to a terminal.
Further, the information comprises user identity information and fault vehicle photo information according to the rescue request;
the preset rules include a first preset rule and a second preset rule.
According to the rescue request information and the preset rule, the rescue level required to be provided for the corresponding vehicle is judged, and the corresponding rescue scheme is formulated, and the method specifically comprises the following steps:
acquiring the picture information of the fault vehicle in the rescue request information, and judging whether the corresponding vehicle is a vehicle to be rescued or not according to the picture information of the fault vehicle and a first preset rule;
when the corresponding vehicle is a vehicle to be rescued, determining the vehicle type of the corresponding vehicle according to the picture information of the fault vehicle;
determining the rescue level corresponding to the corresponding vehicle according to the corresponding vehicle type and a second preset rule;
and formulating a rescue scheme of the corresponding vehicle according to the corresponding rescue level and the picture information of the fault vehicle.
Further, the first preset rule is as follows: and when the fault vehicle photo information comprises the damaged part image of the vehicle, the license plate number image and the whole external image of the vehicle, indicating that the corresponding vehicle is the vehicle to be rescued.
Further, determining the vehicle type of the corresponding vehicle according to the faulty vehicle photograph information includes:
acquiring a license plate number image and an integral vehicle external image in the fault vehicle photo information;
determining the brand, model and license plate number of the corresponding vehicle according to the license plate number image and the integral external image of the vehicle;
and determining the vehicle type of the corresponding vehicle according to the brand, the model and the license plate number of the corresponding vehicle.
Further, determining the brand, model and license plate number of the corresponding vehicle according to the license plate number image and the whole external image of the vehicle specifically comprises:
carrying out background region and license plate region segmentation on the license plate number image to obtain a license plate number region outline, and carrying out character segmentation on the license plate number region; performing character recognition on each segmented character by adopting an optical character recognition technology to obtain a corresponding license plate number;
finding out a brand model information area from the integral external image of the vehicle, and performing character segmentation on the brand model information area; and performing character recognition on each segmented character by adopting an optical character recognition technology to obtain the brand and the model of the corresponding vehicle.
Further, the preset rule includes a second preset rule, and the second preset rule is as follows:
when the type of the vehicle is an insured vehicle or the user of the vehicle is a preset vehicle owner club member, the corresponding rescue level of the corresponding vehicle is a first rescue level;
when the vehicle type is that the user to which the vehicle belongs is a member user or the vehicle is a vehicle of a national administration unit, the corresponding vehicle corresponds to a second rescue level;
when the vehicle type is that the value is higher than the preset price, the corresponding rescue level of the corresponding vehicle is a third rescue level;
and when the vehicle type is a common vehicle, according to the time sequence of the rescue requests received by the server, the rescue level corresponding to the corresponding vehicle is a fourth rescue level.
Further, determining the rescue level service corresponding to the corresponding vehicle according to the corresponding vehicle type and a second preset rule includes:
judging the type of the vehicle according to the image information of the fault vehicle, and determining to provide first-level rescue service for the corresponding vehicle according to a second preset rule when the type of the vehicle is an insured vehicle or a vehicle user is a user in a first preset list;
judging the type of the vehicle according to the image information of the fault vehicle, and determining to provide second-level rescue service for the corresponding vehicle according to a second preset rule when the type of the vehicle is that the user to which the vehicle belongs is a user in a second preset list;
judging the type of the vehicle according to the image information of the fault vehicle, and determining to provide third-level rescue service for the corresponding vehicle according to a second preset rule when the value of the type of the vehicle is higher than a preset price;
and judging the type of the vehicle according to the image information of the fault vehicle, and determining to provide fourth-level rescue service for the corresponding vehicle according to a second preset rule when the type of the vehicle is a common vehicle.
Furthermore, in order to solve the above technical problems, the present invention also provides a device for road rescue, which adopts the following technical solutions,
the acquisition module is used for acquiring rescue request information sent by a user terminal;
the judgment module is used for judging the rescue level required to be provided for the corresponding vehicle according to the rescue request information and the preset rule and formulating a corresponding rescue scheme;
and the sending module is used for sending the rescue scheme to the terminal.
Further, in order to solve the above technical problem, the present invention further provides a computer device, which adopts the following technical solution: the device comprises a memory and a processor, wherein the memory stores a computer program, and the processor executes the computer program to realize the steps of the judgment method for the classified rescue according to any one of claims 1 to 7.
Further, in order to solve the above technical problem, the present invention further provides a computer readable storage medium, which includes a computer program stored thereon, and when the computer program is executed by a processor, the computer program implements the steps of the method for determining a level rescue according to any one of claims 1 to 7.
Compared with the prior art, the invention mainly has the following beneficial effects: the method comprises the steps that a server receives rescue request information sent by a user terminal, judges rescue levels required to be provided for corresponding vehicles according to the rescue request information and preset rules, formulates corresponding rescue schemes, and sends the rescue schemes to the terminal; meanwhile, the server can provide corresponding rescue service levels for the user identities, and the experience effect of requesting rescue by the users is improved.
Drawings
In order to more clearly illustrate the solution of the present application, the drawings needed for describing the embodiments of the present application will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present application, and that other drawings can be obtained by those skilled in the art without inventive effort.
FIG. 1 is an exemplary system architecture diagram in which the present invention may be applied;
fig. 2 is a flowchart of a method for determining a level-to-level rescue according to an embodiment of the present invention;
FIG. 3 is a detailed flowchart of step S202 in FIG. 2;
FIG. 4 is a detailed flowchart of step S302 in FIG. 3;
FIG. 5 is a detailed flowchart of step S402 in FIG. 4;
fig. 6 is a schematic structural view of a road rescue device in this embodiment;
FIG. 7 is a schematic diagram of an embodiment of a computer device according to the present application.
Detailed Description
Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this application belongs; the terminology used in the description of the application herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the application; the terms "including" and "having," and any variations thereof, in the description and claims of this application and the description of the above figures are intended to cover non-exclusive inclusions. The terms "first," "second," and the like in the description and claims of this application or in the above-described drawings are used for distinguishing between different objects and not for describing a particular order.
Reference herein to "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodiment of the application. The appearances of the phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. It is explicitly and implicitly understood by one skilled in the art that the embodiments described herein can be combined with other embodiments.
In order to make the technical solutions better understood by those skilled in the art, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the accompanying drawings.
As shown in fig. 1, the system architecture 100 may include a client terminal 101, a client terminal 102, a network 104, and a server 103. The network 104 is used to provide a medium for communication links between the client terminals 101, 102 and the server 103. Network 104 may include various connection types, such as wired, wireless communication links, or fiber optic cables, to name a few.
A user may use the client terminal 101, the client terminal 102 to interact with the server 103 via the network 104 to receive or send messages or the like. Various communication client applications, such as various APPs, search applications, instant messaging tools, mailbox clients, social platform software, and the like, may be installed on the client terminals 101 and 102.
The client terminals 101 and 102 may be various electronic devices having display screens and supporting web browsing, including but not limited to smart phones, tablet computers, e-book readers, MP3 players (Moving picture Experts Group Audio Layer III, mpeg compression standard Audio Layer 3), MP4(Moving picture Experts Group Audio Layer IV, mpeg compression standard Audio Layer 4 players, laptop portable computers, desktop computers, and the like.
The server 103 may be a server that provides various services, such as a background server that provides support for pages displayed on the client terminal 101, 102.
It should be noted that the method and apparatus for determining a hierarchical rescue, the computer device, and the storage medium provided in the embodiments of the present application are generally executed by a server/terminal device, and accordingly, a method and apparatus for preventing a message from being sent by mistake, a computer device, and a storage medium are generally disposed in a server/terminal device.
It should be understood that the number of terminal devices, networks, and servers in fig. 1 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.
Further, referring to fig. 2, fig. 2 is a flowchart of an embodiment of a method for determining a level-to-level rescue according to the present invention. The method for judging the grading rescue in the embodiment comprises the following steps:
and step S201, receiving rescue request information sent by the user terminal.
In order to solve the problems that the existing road rescue service is not timely and a vehicle owner requests rescue service, the invention adopts a mode that the vehicle owner or a non-vehicle owner can take pictures of a fault vehicle through a user terminal and upload image information, and rescue request information is directly sent to a server.
And S202, judging the rescue level required to be provided for the corresponding vehicle according to the rescue request information and a preset rule, and formulating a corresponding rescue scheme.
And step S203, sending a rescue scheme to the terminal.
Wherein sending the rescue plan to the terminal comprises: predicting rescue time, rescuers travel routes and rescue service charging conditions.
In the above embodiment, when the server receives the rescue request information sent by the user terminal, the server determines the rescue level required to be provided for the corresponding vehicle according to the rescue request information and the preset rule, formulates the corresponding rescue scheme, and sends the rescue scheme to the terminal. The user does not need to communicate with the reported rescue request through a telephone, the integrity of the rescue request information is ensured, the server can automatically make a rescue strategy for the user according to the rescue request provided by the user, the response speed and the accuracy of the rescue service are improved, and the timeliness of the rescue service is ensured; meanwhile, the server can provide corresponding rescue service for the user identity, and the experience effect of requesting rescue by the user is improved.
Further, the rescue request information in the above embodiments includes user identity information and faulty vehicle photo information; the preset rules include a first preset rule and a second preset rule.
The user identity information is specifically owner identity information, and the fault vehicle photo information is vehicle information (license plate number) and different damaged photo information of a fault vehicle. The first preset rule set by the server is used for judging the received fault vehicle photo information uploaded by the user terminal, and the first preset rule is mainly used for providing complete rescue request information for the server, so that the server can provide proper rescue service for fault vehicles conveniently. The server sets a second preset rule server to determine the type of the vehicle according to the picture of the fault vehicle and carries out judgment rules of rescue services of different levels on different fault vehicles.
Further, referring to fig. 3, fig. 3 is a detailed flowchart of step S202 in fig. 2. In the invention, step S202 judges the rescue level required to be provided for the corresponding vehicle according to the rescue request information and the preset rule, and the corresponding rescue scheme is formulated as follows:
step S301: and acquiring the picture information of the fault vehicle in the rescue request information, and judging whether the corresponding vehicle is a vehicle to be rescued according to the picture information of the fault vehicle and a first preset rule.
The first preset rule is specifically as follows: and when the fault vehicle photo information comprises the damaged part image of the vehicle, the license plate number image and the whole external image of the vehicle, indicating that the corresponding vehicle is the vehicle to be rescued. For example, when the server identifies a picture of a fault vehicle uploaded by the user terminal, and identifies a damaged part, a license plate number and a model of the vehicle, the corresponding fault vehicle is determined to be a vehicle to be rescued. And when the image in the provided fault vehicle photo is fuzzy, prompting to provide fault vehicle photo information again. An opportunity may be given to re-provide the picture of the faulty vehicle at least once.
Step S302: and when the corresponding vehicle is determined to be the vehicle to be rescued, determining the vehicle type of the corresponding vehicle according to the picture information of the fault vehicle.
When the server judges the vehicle to be rescued according to the image information of the fault vehicle, the type of the vehicle can be determined according to the license plate number and the brand information in the image of the fault vehicle, and the server determines to provide rescue service of corresponding level for the fault vehicle according to the type of the vehicle and a second preset rule.
And S303, determining the rescue level corresponding to the corresponding vehicle according to the corresponding vehicle type and a second preset rule.
Wherein the second preset rule comprises: 1. when the vehicle type is an insured vehicle or the user to which the vehicle belongs is a user in a first preset list, for example, the first preset list comprises that the user to which the vehicle belongs is an owner club member, and the user belongs to the owner club member, the corresponding rescue level of the corresponding vehicle is a first rescue level;
2. when the vehicle type is that the user to which the vehicle belongs is a user in a second preset list, for example: the second preset list comprises member users or second rescue levels corresponding to the corresponding vehicles when the vehicles are vehicles of the national administration unit and the users belong to the member users or the vehicles are any conditions of the vehicles of the national administration unit;
3. when the vehicle type is that the value is higher than the preset price, the corresponding rescue level of the corresponding vehicle is a third rescue level;
4. and when the vehicle type is a common vehicle, according to the time sequence of the rescue requests received by the server, the rescue level corresponding to the corresponding vehicle is a fourth rescue level.
And S304, making a rescue scheme of the corresponding fault vehicle according to the corresponding rescue level and the picture information of the fault vehicle.
And generating a rescue scheme according to the information of the fault vehicle photo, the rescue level service corresponding to the user, the specific personnel information of the rescue company and the equipment condition.
Further, referring to fig. 4, fig. 4 is a detailed flowchart of step S302 in fig. 3. Step S302, when the corresponding vehicle is determined to be the vehicle to be rescued, the vehicle type of the corresponding vehicle is determined to specifically comprise according to the fault vehicle photo information,
and S401, acquiring a license plate number image and an integral vehicle external image in the fault vehicle photo information.
Step S402: and determining the brand, model and license plate number of the corresponding vehicle according to the license plate number image and the integral external image of the vehicle.
Step S403: and determining the vehicle type of the corresponding vehicle according to the brand, the model and the license plate number of the corresponding vehicle.
In the embodiment, the rescue of the fault vehicle at the corresponding level is carried out according to the type of the vehicle, so that more various types of customers can be attracted to become members of enterprises, and guarantee is brought to the improvement of company images and performance.
Further, referring to fig. 5, fig. 5 is a detailed flowchart of step S402 in fig. 4. Step S402, according to the license plate number image and the whole external image of the vehicle, determining the brand, model and license plate number of the corresponding vehicle,
s501, performing background area and license plate number area segmentation on the license plate number image to obtain a license plate number area outline, and performing character segmentation on the license plate number area; and performing character recognition on each segmented character by adopting an optical character recognition technology to obtain a corresponding license plate number.
Specifically, the vehicle image is preprocessed, and the original RGB vehicle image is grayed by using a weighted average value, that is, R, G, B pixel values of each layer are taken from the original RGB vehicle image and weighted and summed to obtain a brightness value of a grayscale image. Then, carrying out binarization processing on the gray level image, namely setting the gray level position of each pixel point in the gray level image to be 0 or 255, so that the whole picture can present a black and white effect, and judging the pixel point with the gray level larger than or equal to a threshold value as a target area by setting a threshold value, wherein the gray level value is represented by 255; otherwise, the pixel points are judged as background or noise and are excluded from the target area, and the gray value of the pixel points is represented by 0.
Then, edge detection is carried out on the binary gray level image by using an edge detection algorithm of a canny operator, and the specific steps are as follows:
1. and (4) preprocessing. And performing image smoothing by adopting a Gaussian filter.
2. And (4) gradient calculation. And calculating the gradient by using the finite difference of the first-order partial derivatives, and acquiring the amplitude and the direction of the gradient.
3. And (5) gradient processing. And processing the gradient amplitude by adopting a non-maximum suppression method.
4. And (5) extracting edges. Edges are detected and connected using a dual threshold algorithm.
After the edge position information of the license plate number area in the vehicle image is obtained, the license plate number area is cut to obtain the outline of the license plate number area, each character in the license plate number area is searched through the edge detection algorithm of the canny operator, each character is segmented, the position sequence of each character is recorded, each segmented character is subjected to character recognition through the optical character recognition technology, and the corresponding position sequence is restored to obtain the corresponding license plate number.
Step S502, finding out a brand and model information area from the whole external image of the vehicle, and performing character segmentation on the brand and model information area; and performing character recognition on each segmented character by adopting an optical character recognition technology to obtain the brand and the model of the corresponding vehicle.
Further, the invention also provides an embodiment of a road rescue method. In an embodiment of the invention, according to the corresponding vehicle type and the second preset rule, the rescue level service corresponding to the corresponding vehicle is determined to include,
1. when the vehicle type is an insured vehicle or the vehicle user is a preset vehicle owner club member, determining to provide first-level rescue service for the corresponding vehicle according to a second preset rule;
when the owner account information inquired in the server system is that the safe vehicle is bought to be damaged or is a safe owner club member, the first-level free rescue service can be provided for the vehicle according to the second rule as long as one item is met. The existing road rescue services are charged, the charging standards are not uniform, the malicious charging condition often exists, the users are not satisfied, if the free rescue services are carried out on the users of different levels, better experience services can be brought to the insured users, and meanwhile, good public praise is brought to insurance companies and the company traffic is increased.
2. When the vehicle type is that the user to which the vehicle belongs is a user in a second preset list, determining to provide second-level rescue service for the corresponding vehicle according to a second preset rule;
when the license plate type of the fault vehicle is judged to be a government vehicle, a military vehicle or a VIP vehicle user, the second-level free rescue service can be provided for the vehicle according to a second preset rule. If the user is a VIP user, the system can provide quick and free rescue service, improve the user experience, save the inconvenience of going to and from insurance companies, realize on-site one-stop type easy self-service, increase the sense of identity and the sense of trust of the user to the insurance companies, and be favorable for establishing the image of the insurance companies and increase the sense of honor of enterprises when providing the free rescue service for government vehicles.
3. When the vehicle type is that the value is higher than the preset price, determining to provide third-level rescue service for the corresponding vehicle according to a second preset rule;
and when the value of the fault vehicle is judged to be higher than the preset price, the server determines to implement third-level rescue service for the vehicle according to a set second preset rule. Meanwhile, the vehicle type is assigned to a corresponding 4S shop or a vehicle maintenance shop for maintenance, and a priority arrangement maintenance department is executed, if the higher the vehicle maintenance cost is, the higher the claim settlement cost possibly borne by an insurance company is, naturally, the more expensive the premium is when a policy is placed, when the maintenance cost exceeds a loss-to-order price, the more the maintenance cost exceeds the part, the maintenance cost is required to be paid by the user, and meanwhile, the premium in the next year is correspondingly increased according to the regulation.
4. When the vehicle type is a common vehicle, determining to provide fourth-level rescue service for the corresponding vehicle according to a second preset rule;
when the brand, the model and the license plate number of the vehicle are judged to be the ordinary users according to the image identification information of the fault vehicle, the server executes fourth-level services according to a second rule, the server sequentially arranges rescue services according to the time for receiving rescue request information, the ordinary vehicles are more in real road rescue, free rescue skill level services cannot be enjoyed, and the adoption of the level division is a sales strategy of an insurance company, so that more ordinary users are attracted to join members, VIP members and buy the vehicle damage.
In the embodiment, the response speed and the accuracy of the rescue service are improved, the timeliness of the rescue service is ensured, meanwhile, the server sets different levels of rescue level services for users with different identities according to corresponding preset rules, the user experience is effectively improved, the policy content is enriched, more common users can be attracted to join members, VIP members and buy vehicle damage, good public praise is brought to insurance companies, and the company traffic is increased.
Further, referring to fig. 6, fig. 6 is a schematic view of program modules of an embodiment of the roadside assistance device of the present invention. The apparatus 600 for roadside assistance in the present embodiment includes: a receiving module 601, a judging module 602 and a sending module 603.
A receiving module 601, configured to receive rescue request information sent by a user terminal;
when a user vehicle breaks down, the user terminal uploads the picture information of the broken vehicle, and the server receives the picture information of the broken vehicle uploaded by the client terminal through the receiving module 601.
The determining module 602 is configured to determine a rescue level required to be provided for the corresponding vehicle according to the rescue request information and a preset rule.
After the server receives the picture information of the faulty vehicle uploaded by the client terminal through the receiving module 601, the central processing unit of the server starts the judging module 602, and the judging module 602 judges the rescue level required to be provided for the corresponding vehicle.
A sending module 603, configured to send the rescue scheme to the terminal.
When the server receiving module 601 receives the picture information of the faulty vehicle uploaded by the client terminal, the central processing unit module in the server starts the judging module 602, and the judging module 602 judges the rescue level required to be provided for the corresponding vehicle.
In summary, according to the method for judging the hierarchical rescue, the server receives the rescue request information sent by the user terminal, judges the rescue level required to be provided for the corresponding vehicle according to the rescue request information and the preset rule, formulates the corresponding rescue scheme, and sends the rescue scheme to the terminal. The technical scheme solves the problems that the prior road rescue service object is taken as the vehicle owner, the vehicle is taken as the main body, and a non-vehicle owner can apply for rescue for the fault vehicle, so that the serviceable crowd is enlarged, the road rescue service is convenient and timely to apply, the response speed and the accuracy of the rescue service are improved, and the timeliness of the rescue service is ensured; meanwhile, the server can provide corresponding rescue service for the user identity, and the experience effect of requesting rescue by the user is improved.
Further, referring to fig. 7, fig. 7 is a schematic structural diagram of an embodiment of a computer device according to the present application.
In order to solve the technical problem, an embodiment of the present application further provides a computer device. Referring to fig. 7, fig. 7 is a block diagram of a basic structure of a computer device according to the present embodiment.
The computer device 700 includes a memory 701, a processor 702, and a network interface 703 communicatively connected to each other via a system bus. It is noted that only a computer device 700 having components 701 and 703 is shown, but it is understood that not all of the shown components are required and that more or fewer components may be implemented instead. As will be understood by those skilled in the art, the computer device is a device capable of automatically performing numerical calculation and/or information processing according to a preset or stored instruction, and the hardware includes, but is not limited to, a microprocessor, an Application Specific Integrated Circuit (ASIC), a Programmable gate array (FPGA), a Digital Signal Processor (DSP), an embedded device, and the like.
The computer device may be a desktop computer, a notebook, a palm computer, a cloud server, or other computing devices. The computer equipment can carry out man-machine interaction with a user through a keyboard, a mouse, a remote controller, a touch panel or voice control equipment and the like.
The memory 701 includes at least one type of readable storage medium including a flash memory, a hard disk, a multimedia card, a card type memory (e.g., SD or DX memory, etc.), a Random Access Memory (RAM), a Static Random Access Memory (SRAM), a Read Only Memory (ROM), an Electrically Erasable Programmable Read Only Memory (EEPROM), a Programmable Read Only Memory (PROM), a magnetic memory, a magnetic disk, an optical disk, etc. In some embodiments, the storage 701 may be an internal storage unit of the computer device 700, such as a hard disk or a memory of the computer device 700. In other embodiments, the memory 701 may also be an external storage device of the computer device 700, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), or the like, provided on the computer device 700. Of course, the memory 701 may also include both internal and external memory units of the computer device 700. In this embodiment, the memory 701 is generally used for storing an operating system and various application software installed in the computer device 700, such as program codes of a road rescue program method. In addition, the memory 701 may also be used to temporarily store various types of data that have been output or are to be output.
Processor 702 may be a Central Processing Unit (CPU), controller, microcontroller, microprocessor, or other data Processing chip in some embodiments. The processor 702 is generally configured to control the overall operation of the computer device 700. In this embodiment, the processor 702 is configured to run program code stored in the memory 701 or to process data, such as program code for running a road rescue method.
The network interface 703 may include a wireless network interface or a wired network interface, and the network interface 703 is generally used to establish a communication connection between the computer device 700 and other electronic devices.
The present application further provides another embodiment, which is to provide a computer-readable storage medium storing a roadside assistance program, where the roadside assistance program is executable by at least one processor to cause the at least one processor to execute the steps of a method for determining a hierarchical rescue as described above.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. Based on such understanding, the technical solutions of the present application may be embodied in the form of a software product, which is stored in a storage medium (such as ROM/RAM, magnetic disk, optical disk) and includes instructions for enabling a terminal device (such as a mobile phone, a computer, a server, an air conditioner, or a network device) to execute the method of the embodiments of the present application.
It is to be understood that the above-described embodiments are merely illustrative of some, but not restrictive, of the broad invention, and that the appended drawings illustrate preferred embodiments of the invention and do not limit the scope of the invention. This application is capable of embodiments in many different forms and is provided for the purpose of enabling a thorough understanding of the disclosure of the application. Although the present application has been described in detail with reference to the foregoing embodiments, it will be apparent to one skilled in the art that the present application may be practiced without modification or with equivalents of some of the features described in the foregoing embodiments. All equivalent structures made by using the contents of the specification and the drawings of the present application are directly or indirectly applied to other related technical fields and are within the protection scope of the present application.
Claims (10)
1. A judgment method for classified rescue is characterized by comprising the following steps,
receiving rescue request information sent by a user terminal;
judging the rescue level required to be provided for the corresponding vehicle according to the rescue request information and a preset rule, and formulating a rescue scheme;
and sending the rescue scheme to a terminal.
2. The method for judging a classified rescue according to claim 1,
the rescue request information comprises user identity information and fault vehicle photo information; the preset rules comprise a first preset rule and a second preset rule;
according to the rescue request information and the preset rule, the rescue level required to be provided for the corresponding vehicle is judged, and the corresponding rescue scheme is formulated, and the method specifically comprises the following steps:
acquiring the picture information of the fault vehicle in the rescue request information, and judging whether the corresponding vehicle is a vehicle to be rescued or not according to the picture information of the fault vehicle and a first preset rule;
when the corresponding vehicle is a vehicle to be rescued, determining the vehicle type of the corresponding vehicle according to the picture information of the fault vehicle;
determining the rescue level corresponding to the corresponding vehicle according to the corresponding vehicle type and a second preset rule;
and formulating a rescue scheme of the corresponding vehicle according to the corresponding rescue level and the picture information of the fault vehicle.
3. The method for judging the classified rescue according to claim 2, wherein the first preset rule is as follows: and when the fault vehicle photo information comprises the damaged part image of the vehicle, the license plate number image and the whole external image of the vehicle, indicating that the corresponding vehicle is the vehicle to be rescued.
4. The method for judging the classified rescue according to claim 3, wherein the determining the vehicle type of the corresponding vehicle according to the faulty vehicle photo information comprises:
acquiring a license plate number image and an integral vehicle external image in the fault vehicle photo information;
determining the brand, model and license plate number of the corresponding vehicle according to the license plate number image and the integral external image of the vehicle;
and determining the vehicle type of the corresponding vehicle according to the brand, the model and the license plate number of the corresponding vehicle.
5. The method for judging the classified rescue according to claim 4, wherein the step of determining the brand, model and license plate number of the corresponding vehicle according to the license plate number image and the overall external image of the vehicle specifically comprises the steps of:
carrying out background region and license plate region segmentation on the license plate number image to obtain a license plate number region outline, and carrying out character segmentation on the license plate number region; performing character recognition on each segmented character by adopting an optical character recognition technology to obtain a corresponding license plate number;
finding out a brand model information area from the integral external image of the vehicle, and performing character segmentation on the brand model information area; and performing character recognition on each segmented character by adopting an optical character recognition technology to obtain the brand and the model of the corresponding vehicle.
6. The judgment method related to classified rescue according to claim 2, wherein the preset rule includes a second preset rule, and the second preset rule is as follows:
when the type of the vehicle is an insured vehicle or the user of the vehicle is a preset vehicle owner club member, the corresponding rescue level of the corresponding vehicle is a first rescue level;
when the vehicle type is that the user to which the vehicle belongs is a member user or the vehicle is a vehicle of a national administration unit, the corresponding vehicle corresponds to a second rescue level;
when the vehicle type is that the value is higher than the preset price, the corresponding rescue level of the corresponding vehicle is a third rescue level;
and when the vehicle type is a common vehicle, according to the time sequence of the rescue requests received by the server, the rescue level corresponding to the corresponding vehicle is a fourth rescue level.
7. The method for judging classified rescue according to claim 6, wherein determining the rescue service level corresponding to the corresponding vehicle according to the corresponding vehicle type and the second preset rule comprises:
judging the type of the vehicle according to the image information of the fault vehicle, and determining to provide first-level rescue service for the corresponding vehicle according to a second preset rule when the type of the vehicle is an insured vehicle or a vehicle user is a user in a first preset list;
judging the type of the vehicle according to the image information of the fault vehicle, and determining to provide second-level rescue service for the corresponding vehicle according to a second preset rule when the type of the vehicle is that the user to which the vehicle belongs is a user in a second preset list;
judging the type of the vehicle according to the image information of the fault vehicle, and determining to provide third-level rescue service for the corresponding vehicle according to a second preset rule when the value of the type of the vehicle is higher than a preset price;
and judging the type of the vehicle according to the image information of the fault vehicle, and determining to provide fourth-level rescue service for the corresponding vehicle according to a second preset rule when the type of the vehicle is a common vehicle.
8. A judgment device for classified rescue, comprising:
the acquisition module is used for acquiring rescue request information sent by a user terminal;
the judgment module is used for judging the rescue level required to be provided for the corresponding vehicle according to the rescue request information and the preset rule and formulating a corresponding rescue scheme;
and the sending module is used for sending the rescue scheme to the terminal.
9. Computer device, characterized in that it comprises a memory in which a computer program is stored and a processor which, when executing the computer program, carries out the steps of a method for determining a classification rescue according to any one of claims 1 to 7.
10. A computer-readable storage medium, further comprising a computer program stored on the computer-readable storage medium, wherein the computer program when executed by a processor implements the method steps for determining a hierarchical rescue according to any of claims 1 to 7.
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