KR20210097468A - Complains Management System and Method based on Complains Information - Google Patents

Abstract

The present invention comprises: at least one or more user terminals that exist within a preset GPS range and receive the civil complaint information from the user; a server that provides a progress status of the civil complaint information to the at least one user terminal by receiving the civil complaint information from the at least one user terminal and storing and managing thereof in a database; and a program manager module that records and monitors a progress status of the civil complaint information by receiving the civil complaint information stored in the server and classifying and grouping thereof according to a specific criterion. Therefore, the present invention has an effect of enabling immediate communication with the civil complaint-related organizations by managing the civil complaints more efficiently and allowing the users such as the residents to receive the progress status of the civil complaint.

Description

Complaints Management System and Method based on Complains Information

The present invention relates to civil complaint management technology, and more particularly, by classifying and grouping civil complaints according to the characteristics of civil complaint information, managing civil complaints more efficiently, and allowing users, such as residents, to receive the progress of the complaints, thereby communicating with civil complaint-related organizations. It relates to a civil complaint management system and method according to the characteristics of civil complaint information that enables immediate communication.

The mobility of smart devices can reduce the hassle of visiting a public institution directly for civil affairs work or accessing the institution's website with a computer connected to the Internet to apply for civil affairs by removing temporal and spatial restrictions on the use of administrative services. However, many public mobile services are at the stage of providing simple information such as transportation, weather, policy information, and tourism.

Meanwhile, in order to improve service to the public at each ward office nationwide, the Saeol electronic civil petition window is being operated, where you can directly apply for and receive a civil petition online. However, if you look at the online complaint consultation input window, it is mainly written in writing, and it is difficult to understand the contents of the complaint and the location where the complaint occurred. In order to smoothly handle the complaints received in the future, there is a need to develop a technology that is easy to understand the location and contents of complaints.

In addition, with the current system, there is a lot of difficulty in finding the residents who have applied for civil complaints again or in figuring out what kinds of civil complaints are being filed in the village where the residents live. This is because the regional scope currently managed by the civil complaint system is too wide, and it takes a lot of time and effort to examine them one by one. In other words, there is a need to develop a technology for administrative processing of civil complaints that allows residents to apply for and understand civil complaints only in a specific local village, rather than a civil complaint system that provides wide-area information.

And, the current geographic information system is being developed to be applied in various fields. In particular, research on the local environment and its use is being actively conducted, and a service is provided that informs people of information related to life in various parts of the country using the geographic information system. A representative example is the life safety guidance service provided by the National Disaster Research Institute of the Ministry of Public Safety and Security since December 2014. The safety map helps to understand the situation around the user by using the user's location information, but for buildings, it is summarized in short contents such as the facility name, industry type, and safety grade, so the limitation of providing detailed information is insufficient. holding In addition, it is difficult to easily understand the information because the icons indicating the life safety level are classified only in different colors. Accordingly, there is a need to develop a technology for a geographic information system that has high discrimination and can provide detailed information.

Korean Patent Publication No. 10-2015-0054354

Accordingly, the present invention has been proposed in consideration of the above matters, and it is an object of the present invention to classify and group civil complaints according to the characteristics of civil complaint information so that civil complaints can be managed more efficiently.

In addition, an object of the present invention is to enable immediate communication with civil complaint-related organizations by allowing users such as residents to receive the progress of civil complaints.

In addition, an object of the present invention is to process data using civil complaint information including specific information, so that it is possible to provide users with useful information data with high discrimination power rather than simply providing information.

In addition, an object of the present invention is to enable intensive management of civil complaints in the range by allowing only civil complaint information existing within a preset GPS range to be input.

Objects of the present invention are not limited to the objects mentioned above, and other objects not mentioned will be clearly understood by those skilled in the art from the following description.

In order to achieve the above object, the civil affairs management system according to the civil affairs information characteristics according to the technical idea of the present invention exists within a preset GPS range and receives at least one user terminal, the at least one user terminal, to receive civil complaint information from the user. A server that receives civil complaint information from a database, stores and manages it in a database, and provides the progress status of the civil complaint information to the at least one user terminal, receives the civil complaint information stored in the server, classifies and groups the civil complaints according to specific criteria It may include a program manager module for recording and monitoring the progress of the information and updating it to the server.

In this case, the civil complaint information may include a civil petition category, a civil complaint photograph, a location where the civil complaint occurred, and the civil complaint content.

The program manager module includes a civil affairs information classification and grouping unit that classifies and groups the civil affairs categories or the civil affairs location included in the civil affairs information, and records and monitors the progress of the classified and grouped civil affairs information by group. It may include a civil complaint information recording and monitoring unit.

The server may provide to the at least one user terminal the location of the civil petitions included in the civil affairs information in the form of a map on which a separate icon is displayed.

In order to achieve the above object, the civil complaint management method according to the characteristics of civil affairs information according to the technical idea of the present invention includes a civil affairs information input step of receiving civil affairs information from a user in at least one user terminal existing within a preset GPS range, a server a civil affairs information storage step of receiving civil affairs information from the at least one user terminal and storing it in a database; Civil complaint information recording and monitoring step of recording and monitoring the progress of the classified and grouped civil complaint information in the program manager module, and updating the server with the progress status of the recorded and monitored civil complaint information in the program manager module It may include an information update step, and a civil complaint information progress status providing step of providing a progress status of the updated civil complaint information from the server to the at least one user terminal.

In this case, the civil complaint information may include a civil petition category, a civil complaint photograph, a location where the civil complaint occurred, and the civil complaint content.

In the step of classifying and grouping the civil affairs information, the classification and grouping may be performed on the basis of the civil complaint category or the civil complaint location included in the civil complaint information.

The civil complaint information recording and monitoring step may record and monitor the progress of the classified and grouped civil complaint information for each group.

In the step of providing the civil complaint information progress status, the location of the civil complaints included in the civil complaint information may be provided to the at least one user terminal in the form of a map on which a separate icon is displayed.

According to the civil complaint management system and method according to the characteristics of the complaint information as described above,

First, it has the effect of managing civil complaints more efficiently by classifying and grouping complaints according to the characteristics of complaint information.

Second, by allowing users such as residents to receive the progress of civil complaints, it has the effect of enabling immediate communication with civil complaint-related organizations.

Third, by processing data using civil complaint information that includes specific information, it has the effect of providing users with highly discriminating and useful information data rather than simply providing information.

Fourth, by allowing only civil complaint information existing within the preset GPS range to be input, intensive management of civil complaints in the corresponding range is possible.

1 is a block diagram showing a civil complaint management system according to the characteristics of civil complaint information according to an embodiment of the present invention.
2 is a flowchart illustrating a civil complaint management method according to the characteristics of civil complaint information according to an embodiment of the present invention.
3 is a view showing an icon used to develop a civil complaint processing app according to an embodiment of the present invention.
4 is a view of capturing an icon displayed on the screen of a user terminal using a civil complaint processing app according to an embodiment of the present invention.
5 is a view showing an initial screen (left) and a civil application application screen (right) of a civil complaint processing app according to an embodiment of the present invention.
6 is a view showing a screen including a civil complaint icon displayed on a map (left) and a screen including a civil complaint detail view window (right) according to an embodiment of the present invention.

In order to fully understand the present invention, the operational advantages of the present invention, and the objects achieved by the practice of the present invention, reference should be made to the accompanying drawings illustrating preferred embodiments of the present invention and the contents described in the accompanying drawings. The features and advantages of the present invention will become more apparent from the following detailed description taken in conjunction with the accompanying drawings. Prior to this, the terms or words used in the present specification and claims are based on the technical idea of the present invention based on the principle that the inventor can appropriately define the concept of the term in order to describe his invention in the best way. It should be interpreted with the corresponding meaning and concept. In addition, it should be noted that, when it is determined that the detailed description of known functions and configurations related to the present invention may unnecessarily obscure the gist of the present invention, the detailed description thereof is omitted.

1 is a configuration diagram illustrating a civil complaint management system according to the characteristics of civil complaint information according to an embodiment of the present invention.

Referring to FIG. 1 , the civil affairs management system according to the civil affairs information characteristics according to an embodiment of the present invention may include a user terminal 100 , a server 200 , and a program manager module 300 .

The user terminal 100 may be present within a preset GPS range to receive civil complaint information from the user. This can be said to be a component for intensive management of civil complaints in the range by allowing only civil complaint information existing within the preset GPS range to be input. In this case, the user can be said to be a person who reports civil complaints like residents. Accordingly, the user terminal 100 may be configured in at least one number to receive complaints from multiple users.

In this case, the civil complaint information may include a civil petition category, a civil complaint photo, a location where a civil complaint occurred, and the contents of the civil complaint. This is civil complaint information that includes specific information, and it can be said that it is not to provide simple information, but to provide users with highly discriminating and useful information data.

The server 200 receives civil complaint information from the at least one or more user terminals 100 , stores and manages it in a database, and provides the progress status of the civil complaint information to the at least one or more user terminals 100 . . This can be said to be a component to enable immediate communication with civil complaint-related organizations by allowing users such as residents to receive the progress of civil complaints.

In this case, the server 200 may provide the location of the civil petitions included in the civil affairs information to the at least one user terminal 100 in the form of a map on which a separate icon is displayed. This can be said to be a characteristic for providing users with highly discriminating information data by processing the data using civil complaint information containing specific information, that is, in the form of a map with a separate icon.

The program manager module 300 receives the civil affairs information stored in the server 200, classifies and groups them according to specific criteria, records and monitors the progress of the civil affairs information, and updates it to the server 200. . This can be said to be a component to classify and group civil complaints according to the characteristics of civil complaint information so that complaints can be managed more efficiently.

In more detail, the program manager module 300 may include a civil complaint information classification and grouping unit 310 , and a civil complaint information recording and monitoring unit 330 .

The civil affairs information classification and grouping unit 310 may classify and group the civil affairs information on the basis of the civil complaint category or the civil complaint occurrence location.

The civil complaint information recording and monitoring unit 330 may record and monitor the progress of the classified and grouped civil complaint information for each group.

A civil complaint management system according to the characteristics of civil complaint information according to an embodiment of the present invention will be described in more detail with reference to FIG. 1 as follows.

When a villager runs the app, fills out the complaint at a specific place, takes a photo, and applies for a complaint, the app automatically records the contents of the complaint, picture of the complaint, location information where the complaint occurred, and the mobile phone number of the complainant to the server. can be passed to In addition, various types of civil complaint data applied by various residents are also transmitted to the server, and the server can manage the various types of civil complaint data while storing it as a database. The information of various civil complaints stored in the server can be managed and grasped by the administrator program, and the administrator writes the civil complaint handling status for the requested civil complaints, and these contents are delivered to the complainant again through the server. In other words, residents can check the civil service administrative services they have applied for through the app. Villagers will receive from the server not only the complaints they have applied for through their mobile devices, but also the contents of complaints written by local residents and the progress of processing complaints. Residents' civil complaints received from such a server are displayed on the map as a representative icon indicating specific complaints. Residents can identify various civil complaints that have occurred in the village through the icons displayed on these maps.

2 is a flowchart illustrating a civil complaint management method according to the characteristics of civil complaint information according to an embodiment of the present invention.

Referring to FIG. 2 , the civil complaint management method according to the characteristics of civil complaint information according to an embodiment of the present invention includes a civil complaint information input step (S10) and a civil complaint information storage step (S20). It may include a civil complaint information classification and grouping step (S30), a civil complaint information recording and monitoring step (S40), a civil complaint information updating step (S50), and a civil complaint information progress providing step (S60).

In the civil complaint information input step, civil complaint information may be received from the user in at least one or more user terminals 100 existing within a preset GPS range (S10). This can be said to be a step for intensive management of civil complaints in the range by allowing only civil complaint information existing within the preset GPS range to be input.

In this case, the civil complaint information may include a civil petition category, a civil complaint photo, a location where a civil complaint occurred, and the contents of the civil complaint. This is civil complaint information that includes specific information, and it can be said that it is not to provide simple information, but to provide users with highly discriminating and useful information data.

In the civil complaint information storage step, the server 200 may receive the civil complaint information from the at least one user terminal 100 and store it in a database (S20).

In the civil complaint information classification and grouping step, the program manager module 300 may receive the civil complaint information stored in the server 200 and classify and group it according to a specific criterion (S30).

At this time, the civil complaint information classification and grouping step (S30) may be classified and grouped based on the civil complaint category or the civil complaint occurrence location included in the civil complaint information.

In the civil complaint information recording and monitoring step, the program manager module 300 may record and monitor the progress of the classified and grouped civil complaint information (S40).

In this case, the civil complaint information recording and monitoring step (S40) may record and monitor the progress of the classified and grouped civil complaint information for each group.

In the civil complaint information update step, the progress status of the recorded and monitored civil complaint information in the program manager module 300 may be updated to the server 200 (S50).

In the civil complaint information progress providing step, the server 200 may provide a progress status of the updated civil complaint information to the at least one user terminal 100 (S60).

In this case, the civil complaint information progress providing step ( S60 ) may provide the location of the civil complaint included in the civil complaint information to the at least one user terminal 100 in the form of a map on which a separate icon is displayed. This can be said to be a characteristic for providing users with highly discriminating information data by processing the data using civil complaint information containing specific information, that is, in the form of a map with a separate icon.

On the other hand, the civil complaint information storage step (S20) and the civil complaint information progress status providing step (S60) performed in the server 200 allow users such as residents to receive the status of civil complaints so that immediate communication with civil complaint-related organizations can be made. This can be considered as a step to

The civil complaint information classification and grouping step (S30) and the civil complaint information recording and monitoring step (S40) performed in the program manager module 300 are to classify and group civil complaints according to the characteristics of the civil complaint information so that civil complaints can be managed more efficiently. It can be called a step.

3 is a view showing an icon used for developing a civil complaint handling app according to an embodiment of the present invention, and FIG. 4 is a view capturing the icon displayed on the screen of a user terminal using the civil complaint handling app according to the embodiment of the present invention, 5 is a view showing an initial screen (left) and a civil application application screen (right) of a civil complaint processing app according to an embodiment of the present invention, and FIG. 6 is a screen ( Left), a view showing the screen (right) including the civil complaint detail view window.

3 to 6 , the civil complaint handling app according to the embodiment of the present invention was produced based on Android Studio. Android Studio was first announced at the 2013sus Google I/O conference, and it can be said that it is a software (IDE) that provides an environment that handles all development-related tasks such as coding, debugging, and compiling for Android and Android-only apps within a single program. can

Android Studio continuously adds libraries and projects, and uses a build automation system called Gradle to make it easy to synchronize versions of libraries. In addition, various types of emulators can be driven, and the layout editor's function is convenient, making it easy to design a user interface (UI).

The civil complaint handling app of the present invention developed based on this uses the GPS function of the smartphone to obtain the user's current location, and utilizes the camera function of the smartphone to visually show the pending issues and problems of the civil complaints site. You can take pictures. And the written civil complaints and photographed photo data are stored in the database of the server. That is, it can be said that the main feature of the present invention is to develop a civil complaint handling app and build a server for it.

On the other hand, the design of the app according to the embodiment of the present invention was based on the screen of the Samsung Galaxy S7. The aspect ratio of the Galaxy S7 is 16:9, the number of pixels is 1440X2560px, and the density is xxxhdpi. Android app design development uses dp (Density Independent Pixel), which is a screen-independent number, not px, which is a pixel unit. This is because icons must be displayed in the same size on different resolution screens of various Android phones. The entire UI (User Interface) design was set based on the Galaxy S7's screen size of 360X640dp (1440X2560px).

The civil complaint handling app according to the embodiment of the present invention requires each function button and each icon design according to the type of civil complaint displayed on the map. The icons to be displayed on the map of the Galaxy S7 with a screen density of xxxhdpi were made with a horizontal size of 24dp (96px). Based on this size, each function button and icon were designed. To create an icon, first use Illustrator, a vector program, and then adjust the size by specifying the resolution of the icon using Photoshop, a bitmap program, in order to work with the correct pixel size. The icons whose size was changed in this way were saved as png files that support transparency and were used in Android Studio. <Table 1> below is a table showing a list of icon sizes in an app according to an embodiment of the present invention.

<Table 1>

Referring to FIGS. 3 and 4 , the screen design of the civil complaint handling app according to the embodiment of the present invention is designed to display the civil complaints applied by the villagers as specific icons on the map according to the types of civil complaints. Each displayed icon is a pictogram within the icon circle so that residents can quickly and easily understand the classification of civil complaints. In addition, explanations of what type of complaint each icon means was placed at the bottom of the screen to make it easier for users to recognize. In this way, by placing function buttons such as the civil complaint application icon and the satellite and general map view icons at the bottom of the screen, it was made easier to operate the app. In addition, if you click the civil complaint icon on the map, a window showing the photo, title, and registration date of the complaint appears.

Referring to Figure 5, the civil complaint processing app according to the embodiment of the present invention using a geographic information system (GIS), location-based technology (GPS) function, and various functions built into the smartphone, the villagers can easily apply for civil complaints. It supports various functions to make it possible. Among the complaints of residents, transportation-related complaints were the most frequent, followed by traffic, construction and construction risks, and the environment. Based on this investigation, the app's civil application classification was made into four categories: risk, environment, traffic, and others, and villagers can select one of these four categories to fill out a civil petition. The complaint handling app of the present invention is not a system that provides wide-area information, but a complaint handling app for residents of a specific area. Therefore, since the traffic-related civil complaints, which are the most applied civil complaints, correspond to civil complaints in a wide area rather than in a narrow area, they were excluded from the civil complaint handling app of the present invention.

As shown in FIG. 5 , in order to apply for a civil complaint using the civil complaint handling app according to the embodiment of the present invention, the application must first be executed and then the civil complaint application icon must be clicked on the initial screen of the app. When the civil petition application icon is clicked, a new window appears in which the content of the civil petition can be written as shown in the drawing on the right of FIG. 5 . In this civil petition writing window, select the civil petition icon that corresponds to the civil petition to be created from among the four civil petition classifications, and enter the title and content. Then, click the photo taking icon to take a photo related to the complaint, and click the OK button to complete the complaint application. When you want to take a picture again, you can take a picture again by pressing the Retry button. These requested civil complaints are displayed on the map by the selected classification icon at the location where the civil complaint occurred. For the geographic information used at this time, the following map API was used.

Referring to FIG. 6 , when the civil complaint handling app according to an embodiment of the present invention is activated by clicking only one of the four classification icons located at the bottom of the initial screen, only the corresponding civil complaint icons can be viewed on the map. In addition, when the two civil complaint classification icons are clicked to activate them, only the civil complaint icons of the two categories appear on the map. In other words, if the 'passage' icon is clicked among the four civil complaint classification icons to be activated, only the 'traffic' related icons among the various complaints applied for are displayed on the map. Only the 'passage' icon and the 'danger' icon will appear on the screen. This function makes it easy to identify only those complaints when many complaints are displayed on the map. If you select one complaint icon and click it, a picture and brief details about the complaint are displayed in a square window above the icon. At this time, if you click the detailed view part of this square window, as shown in the right drawing of FIG. 6 , you can check detailed information and photos about the civil complaint. In addition, by placing the response part of the person in charge under the detailed view, you can check the contents of the response of the person in charge of civil complaint management in real time.

That is, through the app of the present invention, it is possible to easily grasp not only the status of application for civil complaints but also the status of administrative processing of applied complaints. All of these civil complaint administration details are stored in one server, and the manager in charge can grasp the civil complaints in the village at a glance through the management program, perform administrative processing for each civil complaint, and enter related contents to start the server. This will be communicated to the villagers.

For civil complaints created by the person, the function to edit and delete is provided so that the person can manage the complaints he/she has applied for. Residents who have written the complaint can edit or delete the contents of the complaint by using the edit/delete function in the detailed view window.

On the other hand, the civil complaint handling app according to an embodiment of the present invention may include a function of notifying the villagers of the news of the village by inputting directly by the administrative manager in charge of the region in addition to the function of the villager applying for a civil complaint. For example, it may include a function to notify the villagers of the place and schedule of separate collection. By displaying the icon for separate collection on the map and notifying the contents, the administrative person made it possible for the villagers to conveniently grasp the information on separate collection. These administrative manager announcements can be designed and produced in different lists according to the characteristics of the village.

The present invention is a civil complaint system that targets only a specific area, and it is possible to set the range of latitude and longitude coordinates so that the civil complaint is not applied if it is outside the range of the village. In other words, if the GPS location of the mobile device is out of this range, it is possible to prevent the application for civil complaints from being executed. This application for handling civil complaints makes it possible to quickly identify complaints spatially by displaying complaints written by local villagers as icons on the map, and to easily understand the contents of complaints by clicking on the complaint icon. .

On the other hand, the implementation process of the civil complaint handling app according to an embodiment of the present invention is as follows.

First, (1) prepare a Google map project by using Google Maps API, (2) prepare a selected/unselected background image (9 patch image), and then (3) create xml for custom markers .

At this time, the xml code for the custom marker is as follows.

Then, (4) create a class including location/other information to be used for markers, (5) create a sample marker information list, and (6) add markers one by one from the marker information.

In this case, the marker processing code is as follows.

And, (7) set the action to be performed when a marker is selected, (8) configure an external server and store data, and (9) build a serviceable commercial server.

Although described and illustrated in connection with a preferred embodiment for illustrating the technical idea of the present invention above, the present invention is not limited to the configuration and operation as shown and described as such, and deviates from the scope of the technical idea. It will be apparent to those skilled in the art that many changes and modifications can be made to the invention without reference to the invention. Accordingly, all such suitable changes and modifications are to be considered as falling within the scope of the present invention.

100: user terminal
200 : server
300: program manager module
310: Classification and grouping of civil complaint information
330: Civil complaint information record and monitoring department

Claims (9)

at least one user terminal that exists within a preset GPS range and receives civil complaint information from a user;
a server that receives civil complaint information from the at least one user terminal, stores it in a database and manages it, and provides a progress status of the civil complaint information to the at least one user terminal; and
A civil complaint management system according to the characteristics of civil complaint information, including; . According to claim 1, wherein the civil complaint information,
A civil complaint management system according to the characteristics of civil complaint information, including civil petition category, civil complaint photo, location of civil complaints, and contents of complaints. The method of claim 2, wherein the program manager module comprises:
a civil affairs information classification and grouping unit for classifying and grouping based on the civil complaint category or the civil complaint location included in the civil complaint information;
A civil complaint management system according to the characteristics of civil complaint information, comprising a; a civil affairs information recording and monitoring unit for recording and monitoring the progress of the classified and grouped civil affairs information by group. According to claim 2, wherein the server,
A civil complaint management system according to the characteristics of the civil complaint information that provides the location of the civil complaint included in the civil complaint information to the at least one user terminal in the form of a map on which a separate icon is displayed. a civil affairs information input step of receiving civil affairs information from a user in at least one user terminal existing within a preset GPS range;
a civil affairs information storage step of receiving the civil affairs information from the at least one user terminal in a server and storing it in a database;
a civil affairs information classification and grouping step of receiving the civil affairs information stored in the server from the program manager module and classifying and grouping it according to a specific criterion;
a civil affairs information recording and monitoring step of recording and monitoring the progress of the classified and grouped civil affairs information in the program manager module;
a civil affairs information update step of updating the progress status of the recorded and monitored civil affairs information in the program manager module to the server; and
and a civil affairs information progress providing step of providing, from the server, a progress state of the updated civil affairs information to the at least one user terminal. The method of claim 5, wherein the civil complaint information,
Complaint management method according to the characteristics of civil complaint information including complaint category, complaint photo, location of complaint and contents of complaint. The method of claim 6, wherein the step of classifying and grouping the civil complaint information comprises:
A method for managing civil complaints according to the characteristics of civil complaint information for classifying and grouping them based on the civil complaint category or the location of the civil complaints included in the civil complaint information. 7. The method of claim 6, wherein the step of recording and monitoring civil complaint information comprises:
A civil complaint management method according to the characteristics of the civil affairs information for recording and monitoring the progress of the classified and grouped civil affairs information by group. 7. The method of claim 6, wherein the step of providing the progress status of the civil complaint information comprises:
A method for managing civil complaints according to characteristics of civil affairs information, which provides the location of civil petitions included in the civil affairs information to the at least one user terminal in the form of a map on which a separate icon is displayed.

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