KR20200145256A - Method and apparatus for re-saling returned items - Google Patents

Abstract

According to one embodiment of the present invention, provided is a returned product re-transaction device which can perform resale of a returned product from a seller device selling a product through online. The returned product re-transaction device comprises: a storage unit storing product information and defect information of a defective product returned from a seller device; and a control unit collecting and storing the defect information of the defective product and the product information of the defective product and the same product in the storage unit, generating a defective product page of the defective product using the defect information and product information of the defective product, and reselling the defective product by providing the defective product page to a user terminal. Accordingly, return risk of a seller can be reduced by activating a re-transaction of the returned product, a resale process of the returned product can be simplified, and time and cost resources can be minimized by shortening a delivery process.

Description

Apparatus and method for return re-transaction {METHOD AND APPARATUS FOR RE-SALING RETURNED ITEMS}

Embodiments disclosed herein relate to a return re-transaction apparatus and method, and more specifically, when an item sold through an e-commerce service is returned, a re-transaction apparatus and method for re-selling the item.

Beyond the conventional traditional offline product distribution method, e-commerce has become common. Accordingly, the paradigm of shopping has changed from a purchase method of directly viewing and checking to select a product, to a method of purchasing a product by viewing only the information and video of the product provided by the seller online.

Accordingly, from the consumer's point of view, if the consumer was able to directly view the product offline and select his or her favorite good product among similar products, in e-commerce, the seller selects from the types of products purchased by the consumer himself and gives the corresponding consumer. You will manually receive the products you deliver.

Accordingly, conventionally, defects in products could be naturally found in the process of transactions between a merchant and a consumer offline, whereas in a product transaction through online, the seller must check all product defects when delivering the product. Therefore, in offline transactions, defective products naturally remain on the seller's side and are not distributed. However, as e-commerce becomes more common, products with defects are more frequently distributed than before.

Also, once a defective product is delivered to a consumer, the seller has to deal with the return of the product from the consumer. In this process, incidental costs such as return costs are incurred.

And from the seller's point of view, if the product has a minor defect, it is more advantageous to dispose of the product to a third-party seller who trades the defective product rather than disposing of the product.

However, a process in which the seller collects the returned goods and disposes it to a third-party seller, and the third-party seller sells the product on-line again has to go through a complicated process on- and off-line.

For example, a seller must collect returns from the original buyer, and collect and manage returns separately. The seller then disposes of the return to the appropriate defective seller. In this process, there is an additional process of adjusting the price of the product with the seller of the defective product, and delivering the product offline.

In addition, after receiving the returned product, the third seller handling the defective product must generate product information of the product and register it in his or her online shopping mall. And when a new buyer purchases the product, the third seller delivers the product again.

This overall process is not only complex and cumbersome, but also wastes cost and effort as it goes through at least three delivery processes from the buyer to the seller, again from the seller to the third seller, and from the new buyer.

In addition, from the standpoint of sellers handling returned products, there is an inefficiency in that they have to go through a cumbersome process of creating new product information for each returned product and registering it online.

In relation to Korea Patent Registration No. 10-2005-0039576, which relates to a return processing system and a return processing method using a website, when a buyer requests a return request, problem solving information corresponding to repeated return requests from the buyer is provided. It describes the system and method for minimizing returns by presenting them.

However, the preceding literature above only mentions the minimization of returns, and if there is a defect in the product that the buyer cannot solve, it cannot improve the problem in that it has to go through the return process as in the prior art. It does not provide any means.

Therefore, there is a need for a technique to solve the above-described problem.

On the other hand, the above-described background technology is technical information that the inventor possessed for derivation of the present invention or acquired during the derivation process of the present invention, and is not necessarily known to be publicly known before filing the present invention. .

Embodiments disclosed herein are intended to provide a return re-transaction apparatus and method capable of easily circulating returns.

Embodiments disclosed herein are intended to provide a return re-transaction apparatus and method for simplifying the process of re-selling returned goods.

Embodiments disclosed herein are intended to provide a return re-transaction apparatus and method for minimizing a delivery process of delivering a return from an initial purchaser to a re-purchaser.

As a technical means for achieving the above-described technical problem, according to an embodiment, in a return re-transaction device for reselling a product returned from a seller device that sells a product through online, the returned product is returned from the seller device. A storage unit for storing product information and defect information of defective products; The defect information of the defective product and product information of the defective product and the same product are collected and stored in the storage unit, and a defect page of the defective product is generated using the defect information and product information of the defective product. It may include a control unit for reselling the defective product by providing the page to the user terminal.

Further, according to an embodiment, the steps of collecting defect information of defects returned by the seller device, performed by a return re-transaction device that performs resale of returned products from a seller device that sells products through online; Collecting product information of the product of the same kind as the defective product; Generating a defect page of the defective product using the defect information and product information of the defective product and providing it to a user terminal; Further, when a resale request for the defective product is received through the defect product page, resale processing of the defective product may be included.

Further, according to an embodiment, as a computer-readable recording medium in which a program for performing a return retransaction method is recorded, the return retransaction method is a return resale in which a returned product is resale from a seller device that sells the product online. A step of collecting defect information of a defective product that is performed by a re-transaction device and returned from the seller device; Collecting product information of the product of the same kind as the defective product; Generating a defect page of the defective product using the defect information and product information of the defective product and providing it to a user terminal; Further, when a resale request for the defective product is received through the defect product page, resale processing of the defective product may be included.

According to an exemplary embodiment of the present invention, it is possible to provide an apparatus and method for re-transaction of returned goods that reduce the amount of returned goods to be discarded and facilitate the disposal of returned goods by sellers by easily distributing returned goods.

The embodiments disclosed in the present specification may provide a return re-transaction apparatus and method capable of increasing business convenience of a seller and a re-seller by simplifying the process of reselling the returned product.

The embodiments disclosed in the present specification may provide a return re-transaction apparatus and method capable of reducing resources and costs wasted by repeated delivery by minimizing the delivery process of delivering a return from an initial purchaser to a repurchaser. .

The effects that can be obtained in the disclosed embodiments are not limited to the above-mentioned effects, and other effects not mentioned are obvious to those of ordinary skill in the art to which the embodiments disclosed from the following description belong. Can be understood.

1 is a conceptual diagram showing a network configuration including a return re-transaction device according to an embodiment.
2 is a block diagram showing the configuration of a return re-transaction device according to an embodiment.
3 is a flow chart showing step by step a return re-transaction method according to an embodiment.
4 and 5 are exemplary diagrams illustrating an example of a screen provided to a buyer requesting a return in a method for re-trading for a return according to an embodiment.
6 is an exemplary diagram illustrating an example of a detail page provided to a person who wishes to repurchase a returned product in a method for repurchasing a return according to an embodiment.
FIG. 7 is a conceptual diagram illustrating a transaction process according to a method for re-transaction of returned goods according to an exemplary embodiment.

Hereinafter, various embodiments will be described in detail with reference to the accompanying drawings. The embodiments described below may be modified and implemented in various different forms. In order to more clearly describe the features of the embodiments, detailed descriptions of matters widely known to those of ordinary skill in the art to which the following embodiments pertain are omitted. In addition, parts not related to the description of the embodiments are omitted in the drawings, and similar reference numerals are attached to similar parts throughout the specification.

Throughout the specification, when a component is said to be "connected" with another component, this includes not only the case where it is'directly connected', but also the case where it is'connected with another element in the middle.' In addition, when a certain configuration "includes" a certain configuration, it means that other configurations may be further included rather than excluding other configurations, unless otherwise specified.

Hereinafter, exemplary embodiments will be described in detail with reference to the accompanying drawings.

FIG. 1 is a conceptual diagram illustrating a network configuration including a returned goods re-transaction device according to an embodiment, and FIG. 2 is a block diagram illustrating a configuration of a returned goods re-transaction device according to an exemplary embodiment.

The return re-transaction device 30 according to an embodiment communicates with the buyer terminal 10, the re-buyer terminal 40, and the seller device 20 through the network N, while the buyer through the seller device 20 When the product sold to the customer is returned, it plays the role of reselling the product to the repurchaser. In this process, the return re-transaction device 30 automatically generates information on the returned product and provides it to purchasers. When the returned product is sold online, delivery information so that the product is delivered directly from the initial purchaser to the repurchaser. Create and manage.

At this time, the purchaser terminal 10 and the repurchaser terminal 40 are electronic terminals that use the e-commerce service provided by the seller device 20 or the return re-transaction device 30, which will be described later, through an installed web browser or other application program, respectively. Can be implemented as

The electronic terminal may be implemented as a computer, a portable terminal, a television, or a wearable device, which may include an interface capable of interacting with a user. Here, the computer includes, for example, a notebook equipped with a web browser, a desktop, a laptop, and the like, and the portable terminal is, for example, a wireless communication device that ensures portability and mobility. , PCS (Personal Communication System), PDC (Personal Digital Cellular), PHS (Personal Handyphone System), PDA (Personal Digital Assistant), GSM (Global System for Mobile communications), IMT (International Mobile Telecommunication)-2000, CDMA (Code Division Multiple Access)-2000, W-Code Division Multiple Access (W-CDMA), Wireless Broadband Internet (Wibro), Smart Phone, Mobile Worldwide Interoperability for Microwave Access (WiMAX), etc. It may include a (Handheld) based wireless communication device. Further, the television may include Internet Protocol Television (IPTV), Internet Television (Internet Television), terrestrial TV, and cable TV. Furthermore, a wearable device is a type of information processing device that can be directly worn on the human body, such as watches, glasses, accessories, clothes, shoes, etc., and connects to a remote server or other terminal through a network directly or through another information processing device. Can be connected with.

At this time, the purchaser terminal 10 and the repurchaser terminal 40 are not actually classified by differences in their configurations, but are divided to facilitate description of the embodiment. Among a plurality of user terminals that can purchase products by communicating with the seller device 20 or the return re-transaction device 30, the terminal of the user who has purchased the product sold by the seller online through the seller device 20 to be described later As the purchaser terminal 10, a user who has purchased a product sold by the returned goods re-transaction device 30 is classified as a re-purchaser terminal 40 and referred to as a repurchaser terminal 40.

Meanwhile, the seller device 20 is an information processing device that provides a general electronic commerce service, and is a user terminal used by a plurality of users, that is, those who wish to purchase a product that the seller wants to sell online. A product detail page including information is provided, a product is sold online by receiving a sale request for a specific product and processing payment, and delivery information is generated to the buyer's address so that the product is delivered offline to the buyer. The seller device 20 may be implemented as a server device including a database server storing specific information on products sold by the seller, and a web server or an application server that communicates with user terminals to provide product sales services. have.

In addition, the returned goods re-transaction device 30 is a defect product including specific information on a product that is returned again after being sold on one or more seller devices 20, in particular, a product returned due to a defect (hereinafter referred to as'defective product'). Create a page and provide it to user terminals, receive a purchase request for a defective product, process payment, and sell the defective product online, and generate direct delivery information from the first purchaser of the defective product to the repurchaser, from the first purchaser. Defective products can be delivered at once by repurchaser. At this time, the return re-transaction device 30 may also be implemented as a server device including a database server storing detailed information on the defective products and a web server or an application server that communicates with user terminals to provide a resale service of the defective product. have.

Furthermore, although not shown in FIG. 1, a seller terminal, a reseller terminal, and the like may be included in the system. At this time, the seller terminal is a terminal used by a seller operating a service that sells products online through the seller device 20, and the reseller terminal operates a service for selling defective products online through the return and re-transaction device 30. It may be referred to below as a term meaning a terminal used by a reseller.

Meanwhile, referring to FIG. 2 for a detailed configuration of the returned goods re-trading device 30, the returned goods re-trading device 30 may include a storage unit 31 as shown.

The storage unit 31 stores specific information on the defective product in the seller device 20. The storage unit 31 may store information for each defective product. At this time, the defect information is product information common to the defective product and products of the same kind, and information specific to the corresponding defective product, for example, defect information such as video information or text information on the defect that is the reason for the return, that is, the reason for the return. It may include. At this time, the product information may be obtained from the above-described seller device 20 or by crawling product information of the same product corresponding to the defective product on an online service provided by the seller device 20. In addition, the defect information is provided from the above-described seller device 20, or within the service provided by the above-described seller device 20, the defect information input by the purchaser terminal 10 of the first purchaser of the defective product is returned and re-transferred. (30) can be collected by directly receiving.

For example, when the type of defective product is a watch, the storage unit 31 may store product information crawled from a product page provided to users by the seller device 20 that sells the watch product. In this case, the product information may include various types of information on the watch product, such as a brand name, model name, watch image, normal sale price, discount price, and detailed product description of the watch. In addition, the storage unit 31 may also store defect information input by the first purchaser for the corresponding watch product. For example, when a return request is made due to a scratch on the main body of the watch, a picture of the scratched part, a description of the initial purchaser's shape, size, and location of the scratch, etc. will be stored in the storage unit 31 as defect information. I can.

As described above, the defect information may be input by the first purchaser during the return application process. The seller device 20 may receive the defect information and transmit it to the returned product re-transaction device 30, or the return re-transaction device 30 may directly receive the defect information from the purchaser terminal 10 in the process of requesting a return.

In addition, the storage unit 31 may store a program to be executed to provide a return sales service to a plurality of user terminals.

Meanwhile, the control unit 32 may collect product information and defect information about the defective product and store it in the storage unit 31. In addition, the control unit 32 may receive resale price information for a defective product from the seller device 20 and store it in the storage unit 31.

In addition, the control unit 32 generates a defect page using the information collected for each defect, that is, product information, defect information, and resale price, and provides it to user terminals.

Furthermore, when a resale request for a defective product is received from the repurchaser terminal 40, the control unit 32 receives the resale price and processes the resale of the defective product, and provides the user terminal of the defect page for the defective product. Can be stopped.

In addition, the control unit 32 may settle the sales profit of the seller device 20 and the defective product, and receive buyer address information on the sold defective product from the seller device 20.

Subsequently, the control unit 32 generates delivery information of the defective product using the address information of the buyer and the address information of the repurchaser, and transmits the delivery information to the reseller terminal or the delivery entity, for example, the courier device, etc. Defective products can be delivered directly to the address without transit.

Meanwhile, the communication unit 33 may perform wired or wireless communication with other devices or networks. To this end, the communication unit 33 may include a communication module that supports at least one of various wired and wireless communication methods. For example, the communication module may be implemented in the form of a chipset. In this case, the wireless communication supported by the communication unit 33 may be, for example, Wireless Fidelity (Wi-Fi), Wi-Fi Direct, Bluetooth, Ultra Wide Band (UWB), or Near Field Communication (NFC). In addition, Wired communication supported by the communication unit 33 may be, for example, USB or High Definition Multimedia Interface (HDMI), etc. Also, the communication unit 33 may transmit data or messages to a destination through the Internet or a mobile communication network.

As described above, the communication unit 33 may enable the control unit 32 to exchange requests or information with the seller device 20 or the repurchaser terminal 40 through a network.

And, on the other hand, the return re-transaction device 30 may be provided with an interface unit 34. The interface unit 34 may play a role of collecting defect information input by the purchaser terminal 10 between the seller device 20 and the purchaser terminal 10.

The interface unit 34 communicates with the seller device 20 to provide a defect information registration service that is called when the purchaser terminal 10, which has purchased the product, requests a return due to a defect of the product within the service provided by the seller device 20. It may be a configuration that provides. For example, when a return request, in particular, a return request button due to a product defect is selected in an online shopping mall provided by the seller device 20 to the buyer terminal 10, the return re-transaction device 30 from the corresponding buyer terminal 10 ), the defect information input interface provided by the interface unit 34 may be called. Accordingly, the interface unit 34 provides a defect information input interface to the purchaser terminal 10, and provides defect information through the defect information input interface, for example, image data photographing a defective part of the product, and Textual data including descriptions may be collected.

In this case, the interface unit 34 may provide, for example, a defect information input interface in the form of an application program interface (API).

And in order for the interface unit 34 to provide a defect information input interface to the buyer terminal 10 using an API, the return request button provided by the seller device 20 to the buyer terminal 10 includes an interface unit ( 34) can be associated with the code to call the API.

At this time, in collecting the defect information, the interface unit 34 may also collect information for identifying a transaction of a defective product. That is, for example, when an order number is given for a product ordered by a specific buyer, the order number may be collected as transaction identification information even when defect information is collected by a return request. In addition, the interface unit 34 may also collect identification information of a defective product when collecting defect information. For example, when a return request for a watch due to a defect is received, the interface unit 34 may collect defect information and at the same time collect identification information of the watch product requested for return. Such order number or product identification information may be collected from the purchaser terminal 10 or the seller device 20 when an API provided by the interface unit 34 is called.

Meanwhile, according to an embodiment, the interface unit 34 may receive the defect information from the seller device 20 without directly collecting it from the purchaser terminal 10. In this case, the purchaser terminal 10 inputs the defect information through the defect information input interface provided by the seller device 20 in the service, and the seller device 20 collects it and transmits it to the return re-transaction device 30. have.

Meanwhile, when defect information is collected through the interface unit 34, the control unit 32 of the return and re-transaction device 30 provides the defect information to the seller through the seller device 20 or the seller terminal, thereby allowing the seller to You can decide whether to approve a return due to a defect or not. That is, the seller can read the defect information input by the buyer and check whether the actual product has a defect, and decide whether to accept the return of the product due to the defect. And, if the seller acknowledges the defect, the product value due to the defect may be recalculated to determine the resale price.

That is, when the interface unit 34 collects defect information for a specific product sold by the seller device 20, the control unit 32 provides the defect information to the seller device 20 or the seller terminal, and whether the seller acknowledges the defect. When selecting and acknowledging the defect, an interface that allows the resale price to be entered can be provided.

Accordingly, the control unit 32 may collect resale price information from the seller in response to the specific defect information.

Furthermore, the controller 32 may cause the seller to process the return of the corresponding product of the corresponding transaction based on the transaction information of the product for which the defect information is received. For example, the control unit 32 may notify the order number to be returned to the seller device 20 or provide information on the order number to be returned to the seller terminal.

In addition, when the product identification information is collected when the defect information is collected, the control unit 32 may crawl a product page including specific information on the corresponding product by using the product identification information. Accordingly, the control unit 32 may collect product information of each defective product as described above.

As described above, when one defect information is collected, the control unit 32 may collect all product information, defect information, and resale price information of the corresponding defective product, and use them to generate a defect page. have.

Meanwhile, in an embodiment in which the seller device 20 directly collects the defect information and provides the defect information to the return re-transaction device 30, the seller device 20 receives a return request due to the defect from the buyer terminal 10, and When the defect information is input, the defect information is transmitted to the seller's terminal, and the seller can enter whether or not to acknowledge the return due to the defect and the resale price. Through this, when receiving the resale price corresponding to the defect information, the seller device 20 may provide the defect information and the resale price to the returned goods resale device 30. At this time, the seller device 20 may allow the returned goods re-transaction device 30 to collect product information corresponding to the defective product by transmitting the product identification information together.

Meanwhile, as already described, the controller 32 may generate a defect page using product information, defect information, and resale price for the defective product. At this time, the template of the defect page may be stored in the storage unit 31 in advance, and the control unit 32 fills product information, defect information, and various information included in the resale price in each field included in the template with field values. You can compose a defect page. In addition, such a defect page may be actively generated according to the request of the user terminal and provided to the user terminals.

Subsequently, as described above, when a resale request for a defective product occurs on a specific defect page, the control unit 32 may resell the defective product by paying a cost corresponding to the resale price. In addition, the control unit 32 may generate delivery information by using the address information of the buyer and the address information of the repurchaser. At this time, the buyer's address information may be provided by the return and re-transaction device 30 from the seller device 20.

And the buyer's address information is collected together when the return and re-transaction device 30 collects defect information, or when the defective product is re-sold, the return and re-transaction device 30 is the seller's device 20 and the buyer's address It can also be collected by requesting information.

Hereinafter, with reference to FIGS. 3 to 7, a method for re-transaction of returns using the above-described re-transaction device 30 will be described step by step. 3 is a flow chart showing step by step a return retransaction method according to an embodiment, and FIGS. 4 and 5 are diagrams illustrating an example of a screen provided to a buyer requesting a return in the return retransaction method according to an embodiment It is an exemplary diagram. 6 is an exemplary view showing an example of a detailed page provided to a person wishing to repurchase a return in a return re-transaction method according to an embodiment, and FIG. 7 is a transaction process according to a return re-transaction method according to an embodiment It is a conceptual diagram showing the subject center.

As shown in FIG. 3, the method of re-transaction for returns according to an exemplary embodiment starts from a process in which a product is sold through an e-commerce service provided by the seller device 20. That is, when a product sale request is transmitted from the buyer terminal 10 to the seller device 20 (S101), and the seller device 20 processes the product for sale (S201), the product may be delivered to the buyer offline. .

In addition, the buyer who has received the product may request the return of the product due to the defect to the seller device 20 through the purchaser terminal 10 (S102). Accordingly, the seller device 20 may receive a return request.

For example, as shown in FIG. 4, when a buyer applies for a return of a product he has purchased through the buyer terminal 10, the seller device 20 returns the product to the buyer terminal 10 Information, and allows the buyer to choose a reason for the return. At this time, the reason for return may be divided into'simple return' and'defective product' as shown, for example.

When the buyer selects'product defect', the buyer terminal 10 may be provided with a defect information input interface as illustrated in FIG. 5, for example. In this case, the defect information input interface may be provided by the seller device 20 as described above, or may be an API provided by the returned goods re-transaction device 30 called by the'defect product' button.

As illustrated in FIG. 5, the defect information input interface may include an interface for receiving image data such as a picture of a defect part of a product, and an interface for receiving text data such as a detailed description of the defect.

In addition, the purchaser terminal 10 may input defect information through a defect information input interface (S103). Subsequently, the defect information may be transmitted to the return re-transaction device 30 directly or through the seller device 20. At this time, the defect information may be transmitted to the returned product re-transaction device 30 together with information necessary to identify the defective product, such as an order number of the returned product and identification information of the corresponding product. At this time, the identification information of the defective product may be used for the seller device 20 and the returned product re-transaction device 30 to exchange information and identify the same product with each other in resale processing of the returned defective product. Accordingly, the defect identification information may include the above-described order number, but may be a unique character string newly assigned to the defective article when the defect information is input.

Then, when the re-transaction for the product for which the defect information is input is approved in the seller device 20 and the resale price is input (S202), the seller device 20 first cancels the payment for the purchaser terminal 10 (S204). ), it is possible to transmit the resale price information to the returned goods re-trading device 30 (S203). At this time, the resale price information may be transmitted to the returned goods re-transaction device 30 together with the defect identification information.

Of course, at this time, it was explained that approval of re-transaction and input of resale price for the returned product due to defect occurs in the seller's device 20. This may occur, and the information input from the seller terminal may be provided to the seller device 20 and the return re-transaction device 30, respectively.

On the other hand, when the defect information and resale price information for a specific defective product are collected, the returned goods re-transaction device 30 may collect product information of the defective product and the same product (S301). To this end, the return re-transaction device 30 can acquire product identification information of the defective product when collecting defect information of the defective product, and collect product information of the defective product in a way that crawls the product information of the defective product using the obtained product identification information. have. In this case, the product identification information of the defective product may include, for example, a product page URL of the same product corresponding to the defective product, or a product parameter included in the URL.

In addition, the returned goods re-trading device 30 may generate a defect page using product information, defect information, and resale price of the defective product (S302). In addition, the returned goods re-transaction device 30 may provide the generated defective goods page to a user terminal such as the re-buyer terminal 40 (S303).

In this case, as shown in FIG. 6, for example, the defect page may provide product information of a corresponding defective product and a product of the same kind, for example, an image of a normal product, a product name, a model name, and price information, as shown in FIG. 6. At this time, the product information may display a sales price of a normal product and a resale price in consideration of defects of the product. For example, together with price information of 17,485,000 won included in the product information, 13,650,000 won inputted while the seller approves the re-transaction may be displayed for comparison.

In addition, defect information may be displayed on the other side of the defect page. Defect information is information entered by the purchaser who purchased the defective product. Text data describing the defect, for example, “There seems to be no functional problem, but there is a small scratch on the right side of the front of the watch. There are also scars on the crown.” It can include a description of the defect, such as. In addition, the defect information may include image data such as a photograph taken so that the defect portion can be visually confirmed as shown. Further, on the defects page, an interface such as a'buy' button may be provided to request sales through the return and re-transaction device 30 when a defect is desired to be purchased.

Accordingly, when a resale request for a specific defect is received from the defect page provided to the repurchaser terminal 40 (S401), the return re-transaction device 30 processes the defective product for resale (S304) to terminate the sale. And, it is possible to settle the resale amount with the seller terminal 20 (S305).

Subsequently, when the address information of the buyer is provided from the seller terminal 20 (S205), the return re-transaction device 30 may generate delivery information using the address information of the buyer and the address information of the repurchaser (S301). Subsequently, the return re-transaction device 30 transmits the generated delivery information to the operator terminal of the return re-transaction device 30 or other delivery entity, so that the defective product can be delivered directly from the buyer to the re-purchaser by minimizing intermediate transit. I can.

According to this, as shown in FIG. 7, although the resale of the defective product is made between the seller and the purchaser, the reseller and the repurchaser, a cumbersome and procedure for resale of the defective product may be omitted. In addition, even if the defective product is re-traded, it is possible to minimize the waste of resources required for delivery by directly moving the defective product from the buyer to the repurchaser.

Referring to the drawing, between a seller and a buyer, first (1) a product is sold and delivered. At this time, when the buyer requests (2) return of the product, (3') in the case of simple return, the return is received between the buyer and the seller (3'), and the seller collects the product.

However, if the buyer's return is (3) due to a product defect, the buyer must (5) enter the defect information, (5) the seller receives the defect information, and (6) the reseller also collects the defect information. .

And when the seller who received the defect information (7) inputs the resale price, and the reseller receives the resale price information, the reseller uses the defect information, product information, and resale price information to (8) the defect page to the repurchaser. And (9) by selling the defective product to a repurchaser, it is possible to induce re-trade of the defective product.

At this time, (10) the defect can be delivered using a delivery line that moves directly from the address of the purchaser to the address of the repurchaser, thus minimizing the effort required for delivery.

The term'~ unit' used in the above embodiments refers to software or hardware components such as field programmable gate array (FPGA) or ASIC, and the'~ unit' performs certain roles. However,'~ part' is not limited to software or hardware. The'~ unit' may be configured to be in an addressable storage medium or may be configured to reproduce one or more processors. Thus, as an example,'~ unit' refers to components such as software components, object-oriented software components, class components and task components, processes, functions, properties, and procedures. , Subroutines, segments of program patent code, drivers, firmware, microcode, circuitry, data, database, data structures, tables, arrays, and variables.

The components and functions provided in the'~ units' may be combined into a smaller number of elements and'~ units' or separated from the additional elements and'~ units'.

In addition, components and'~ units' may be implemented to play one or more CPUs in a device or a security multimedia card.

The method for re-transaction of returns according to the exemplary embodiments described with reference to FIG. 3 may be implemented in the form of a computer-readable medium that stores instructions and data executable by a computer. In this case, the instructions and data may be stored in the form of a program code, and when executed by a processor, a predetermined program module may be generated to perform a predetermined operation. Further, the computer-readable medium may be any available medium that can be accessed by a computer, and includes both volatile and nonvolatile media, and removable and non-removable media. Further, the computer-readable medium may be a computer recording medium, which is volatile and non-volatile implemented in any method or technology for storage of information such as computer-readable instructions, data structures, program modules, or other data. It may include both volatile, removable and non-removable media. For example, the computer recording medium may be a magnetic storage medium such as an HDD and an SSD, an optical recording medium such as a CD, DVD, and Blu-ray disk, or a memory included in a server accessible through a network.

In addition, the return re-transaction method according to the embodiments described with reference to FIG. 3 may be implemented as a computer program (or computer program product) including instructions executable by a computer. The computer program includes programmable machine instructions processed by a processor, and may be implemented in a high-level programming language, an object-oriented programming language, an assembly language, or a machine language. . Further, the computer program may be recorded on a tangible computer-readable recording medium (eg, memory, hard disk, magnetic/optical medium, solid-state drive (SSD), etc.).

Accordingly, the method for re-transaction of returns according to the embodiments described with reference to FIG. 3 may be implemented by executing the computer program as described above by the computing device. The computing device may include at least some of a processor, a memory, a storage device, a high speed interface connected to the memory and a high speed expansion port, and a low speed interface connected to the low speed bus and the storage device. Each of these components is connected to each other using a variety of buses, and can be mounted on a common motherboard or in other suitable manner.

Here, the processor can process commands within the computing device. Such commands include, for example, to display graphic information for providing a GUI (Graphic User Interface) on an external input or output device, such as a display connected to a high-speed interface. Examples are instructions stored in memory or storage devices. As another embodiment, multiple processors and/or multiple buses may be utilized with multiple memories and memory types as appropriate. In addition, the processor may be implemented as a chipset formed by chips including a plurality of independent analog and/or digital processors.

The memory also stores information within the computing device. As an example, the memory may be composed of volatile memory units or a set of them. As another example, the memory may be composed of a nonvolatile memory unit or a set thereof. Also, the memory may be another type of computer-readable medium, such as a magnetic or optical disk.

In addition, the storage device may provide a large amount of storage space to the computing device. The storage device may be a computer-readable medium or a configuration including such a medium, for example, devices in a storage area network (SAN) or other configurations, a floppy disk device, a hard disk device, an optical disk device, Or it may be a tape device, a flash memory, or another semiconductor memory device or device array similar thereto.

The above-described embodiments are for illustrative purposes only, and those of ordinary skill in the art to which the above-described embodiments belong can easily transform into other specific forms without changing the technical idea or essential features of the above-described embodiments. You can understand. Therefore, it should be understood that the above-described embodiments are illustrative and non-limiting in all respects. For example, each component described as a single type may be implemented in a distributed manner, and similarly, components described as being distributed may also be implemented in a combined form.

The scope to be protected through the present specification is indicated by the claims to be described later rather than the detailed description, and should be interpreted as including all changes or modified forms derived from the meaning and scope of the claims and the concept of equivalents thereof. .

Claims (11)

In the return re-transaction device for performing resale of the returned product from the seller device that sells the product through online,
A storage unit for storing product information and defect information of the defective product returned from the seller device;
The defect information of the defective product and product information of the defective product and the same product are collected and stored in the storage unit, and a defect page of the defective product is generated using the defect information and product information of the defective product. Returns re-transaction device comprising a control unit for reselling the defective product by providing a page to a user terminal. The method of claim 1,
The return re-transaction device,
Further comprising an interface unit for providing a defect information input interface for receiving the defect information of the defective product when the return of the defect is requested to the seller device from the purchaser terminal used by the purchaser of the defective product,
The control unit,
Return re-transaction device for collecting defect information of the defective product through the defect information input interface provided by the interface. The method of claim 2,
The control unit,
Collecting product identification information of the defective product and the same product, and crawling and collecting the product information on a product page provided by the seller device for the same product using the product identification information. The method of claim 1,
The return re-transaction device,
Receiving the resale price information of the defective product from the seller device, and including the resale price information on the defective product page, return re-transaction device. The method of claim 1,
The control unit,
When a request for resale of the defect is received from a user terminal through the defect page, the defect is sold, and delivery information is made using the address information of the buyer of the defect and the address information of the user who purchased the defect. To generate, return re-trade device. It is performed by a return re-transaction device that performs resale for the returned product from a seller device that sells products through online,
Collecting defect information of the defective product returned by the seller device;
Collecting product information of the product of the same kind as the defective product;
Generating a defect page of the defective product using the defect information and product information of the defective product and providing it to a user terminal; And
If a resale request for the defective product is received through the defect product page, the method comprising resale processing the defective product. The method of claim 6,
The step of collecting the defect information,
When a defect information input interface for receiving defect information of the defective product is called by requesting a defect return from the purchaser terminal used by the purchaser of the defective product to the seller device, the defect information input interface is provided to the purchaser terminal Step to do; And
When the defect information of the defective product is received through the defect information input interface, storing the received defect information in association with the defective product. The method of claim 7,
The step of collecting the defect information,
Providing defect information of the defective product to a seller terminal of a seller operating the seller device;
Receiving a selection from the seller terminal to approve the resale of the defective product, and receiving resale price information from the seller terminal when resale is approved, the return re-transaction method. The method of claim 8,
The step of collecting the product information,
And crawling the product information from a product page provided by the seller terminal for the same product by using product identification information of the defective product and the same product. The method of claim 6,
The above return re-transaction method,
Further comprising the step of generating delivery information by using the address information of the buyer of the defective product and the address information of the user who has purchased the defective product. A computer-readable recording medium on which a program for performing the method of claim 6 is recorded.

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