KR20200069614A - System for customer location tracking in a store using Near Field Communication - Google Patents

Abstract

The present invention relates to a method for tracking a customer location in a store. An order terminal provides a customer transmitter with an ID mapped to an order number to a customer and transmits the order number and a transmitter ID for the customer to a service server. The customer transmitter periodically transmits the ID through a near field communication signal. A table tranceiver installed on a table receives the transmitter ID for the customer and maps the transmitter ID to the table number to transmit the mapped data to the service server through a relay device. The service server maps the order number identical to the transmitter ID and the table number and displays the mapped data on a customer location display unit in the store as customer location information, so that the location of the customer waiting after ordering products in the store can be accurately known.

Description

System for customer location tracking in a store using Near Field Communication}

The present invention relates to a system for tracking a customer's location in a store using short-range communication that can automatically detect a location of a customer waiting on a table after an order and inform the serving staff.

It is easy to get around when you use a call bell to call an employee or manager in a restaurant, hospital, hotel, etc., or to request a service.

However, the conventional method of calling an employee at a store using a call bell has the inconvenience that the service execution step is performed in various steps because only the call signal is transmitted without informing the reason of the call.

In order to improve this, the applicant, the Korean Registered Patent Publication No. 10-1835832 (2018.02.28)'Service request system using short-range wireless communication technology' that extends the call bell function and enables efficient delivery of service request information. It has been developed and provided services.

Prior art as described above, the call bell device is provided for each table, order request or service request information is transmitted through the call bell device, and order and call service request information and corresponding table information are provided to the serving staff through an online service. Provides

Accordingly, the service requester automatically knows which table is the service request table, that is, the location of the customer who requested the call service.

However, there is a separate order counter according to the type of store, and the customer waits at an order counter at an arbitrary table after placing an order. When an ordered product (eg, food, drink, etc.) comes out, the order number is displayed on the order counter or called by voice, and the customer directly goes to the exit of the ordered product and receives the ordered product.

In addition, as a method of informing the ordered product, a vibration receiver that is linked to the corresponding order number is provided to the customer who ordered the product, and when the ordered product comes out, the vibration receiver is notified through vibration, and the customer directly goes to the product outlet and receives it.

In the stores with special order counters (such as highway rest area restaurants, etc.), as described above, there is the inconvenience of accepting products ordered directly by customers, and spills or spills may occur because the customers have to carry the ordered products themselves. There are also inherent concerns.

In order to improve the above-mentioned inconvenience and improve service quality, even if the serving staff directly tries to bring the ordered product to the customer, it is difficult to provide the serving service because it is difficult to easily know the location of the customer. This is because it is difficult for the customer who ordered at the order counter to go to an arbitrary table and sit down.

Therefore, even in a store with an order counter, in order to increase service quality and provide a service in which a serving staff serves an order product directly to a customer, a means is required to inform the serving staff of the customer's location in real time.

Korean Registered Patent Publication No. 10-1835832 (2018.02.28)

The present invention solves the above problems, and provides a system and method for tracking a customer's location in a store using short-range communication to automatically identify a customer's location after placing an order in a store with an order counter and inform a serving employee. It is to do.

In-store customer location tracking system and method using short-range communication according to an embodiment of the present invention,

A transmitter for a customer that transmits a unique identification number through a short-range wireless communication at regular intervals;

An order terminal for receiving a unique identification number (ID) of a customer transmitter provided to a customer who ordered a product through an ID input means and mapping the product order number to a service server;

A table transmitter/receiver which is arranged in each table in the store, receives the unique identification number transmitted from the customer transmitter, and maps the unique identification number and the number of the corresponding table and transmits it through short-range wireless communication;

A relay device that receives a unique identification number and a table number of a customer transmitter mapped from a plurality of table transmitters/receivers arranged at each table in the store and transmits the transmitted to a service server;

Receive the order number and the unique identification number of the customer transmitter from the ordering terminal, receive the mapped table number of the table transmitter/receiver and the unique identification number of the customer transmitter through the relay device, and send the customer transmitter A service server that extracts customer location information (table number matched with the order number) by mapping an order number and a table number having the same unique identification number, and services the extracted customer location information;

It characterized in that it comprises a customer location display device for receiving and displaying the location information of the customer provided by the service server.

Further comprising an employee terminal for receiving and displaying customer location information from the service server,

The service server maps and sets a unique identification number of each serving staff terminal corresponding to the table number, and provides order number and table number information corresponding to the staff terminal corresponding to the table number of the customer's location information. It is characterized by.

The table transmitter / receiver,

It is characterized in that the signal of the customer transmitter is received as a valid signal only when the signal level of the customer transmitter is a signal having a level higher than or equal to a preset level.

The table transmitter / receiver,

When signals from a plurality of customer transmitters are received, it is characterized in that only one signal having the greatest strength of the received signal is received as an effective signal.

The order terminal is,

And a program for receiving a unique identification number of the customer transmitter by an NFC tag reader or a barcode reader or a key input of a keyboard, and mapping the customer transmitter ID to the customer's order number to transmit to the service server. .

The customer location display unit,

As a display device and a display control program included in the ordering terminal, it is characterized by displaying customer location information (order number and table number mapped) received from the service server.

The service server,

It is characterized in that the ordering terminal and the relay device are service servers connected through an Internet communication network, and provide a plurality of customer location information services for each store.

In addition, the method for tracking customer location in a store using short-range wireless communication according to the present invention,

Mapping the product order number of the customer who ordered the product from the ordering terminal and the unique identification number of the customer transmitter provided to the customer and transmitting it to the service server through an Internet communication network;

When the table transmitter/receiver installed in the table scans the unique identification number of the corresponding customer transmitter transmitted by the customer transmitter through short-range wireless communication and receives a signal of a certain size or more, the received customer transmitter's unique identification number and corresponding Mapping the table number and transmitting it through short-range wireless communication;

Transmitting, by the relay device, a signal received from a table transmitter/receiver installed at a table through short-range wireless communication to the service server through an Internet communication network;

The service server maps the order number and the table number of the same unique identification number by comparing the unique identification number mapped to the order number received from the order terminal and the unique identification number mapped to the table number received from the relay device. It characterized in that it comprises the step of generating the location information of the customer, and transmitting the location information of the customer to the customer location information display unit in the store to display the location information of the customer.

The service server is characterized in that it further comprises the step of transmitting the customer location information to the employee terminal in the store to display the location information of the customer on the employee terminal.

The service server maps the identification number of the employee terminal in the store and the table number in which the employee is in charge of serving in the store, and the location information of the customer with the employee terminal mapped to the table number of the customer's location information. It characterized in that it transmits.

The table transmitter/receiver is characterized in that it scans a transmission signal of a customer transmitter and determines and receives a signal having a valid level or higher as a valid signal.

The table transmitter/receiver is characterized in that when signals of a plurality of customer transmitters are scanned with a signal of an effective level or higher, each signal level is compared to receive a customer transmitter signal having the largest signal level.

As another embodiment of the present invention, it is also possible to construct an offline system that processes the functions of the service server in the ordering terminal without constructing a service server using an Internet communication network.

A short-range wireless communication means is further included in the ordering terminal, and the relay device is a relay device for short-range wireless communication with the ordering terminal, the customer transmitter unique identification number input means, and the customer location information display unit comprises an ordering terminal device. It is connected, and it can be achieved by configuring the order terminal and the staff terminal to be connected by short-range wireless communication.

The present invention provides a customer transmitter when an item is ordered from a coarse order counter, and when a customer sits at an arbitrary table with a customer transmitter, the table number of the customer is automatically mapped to the order number and displayed. Make sure you know the exact location. Accordingly, it is possible to improve the quality of service by serving the ordered product directly to the customer who waits after placing the order at the table where the customer is.

1 is a block diagram showing the configuration of a customer location tracking system in a store using short-range wireless communication according to an embodiment of the present invention.
2 is a flow chart for explaining a method for tracking a customer's location in a store using short-range wireless communication according to an embodiment of the present invention.
3 is a schematic diagram for explaining a customer location tracking system in a store using short-range wireless communication according to an embodiment of the present invention.
4 is a block diagram showing the configuration of a customer location tracking system in a store using short-range wireless communication according to another embodiment of the present invention.
5 is a flowchart for explaining a method for tracking a customer's location in a store using short-range wireless communication according to an embodiment of the present invention.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. DETAILED DESCRIPTION The following detailed description, together with the accompanying drawings, is intended to describe exemplary embodiments of the present invention, and is not intended to represent the only embodiments in which the present invention may be practiced.

Only the present embodiments are provided to make the publication of the present invention complete, and to fully disclose the scope of the invention to those skilled in the art to which the invention pertains, and the present invention will be defined by the scope of the claims. That's it.

In some cases, in order to avoid obscuring the concept of the present invention, well-known structures and devices may be omitted, or block diagrams centered on the core functions of each structure and device may be illustrated. In addition, the same components throughout the specification will be described using the same reference numerals.

Throughout the specification, when a part "comprising or including" a certain component, this means that other components may be further included instead of excluding other components, unless otherwise specified. do.

In addition, the term "… part" described in the specification means a unit that processes at least one function or operation, which may be implemented by hardware or software or a combination of hardware and software. Furthermore, "a (an or an)", "one (one)", and similar terms in the context of describing the present invention, unless otherwise indicated or clearly contradicted by the context, both singular and plural. It can be used in a sense that includes.

In addition, specific terms used in the embodiments of the present invention are provided to help understanding of the present invention, and unless otherwise defined, all terms used herein, including technical or scientific terms, are used in the present invention. It has the same meaning as commonly understood by a person skilled in the art to which they belong. The use of these specific terms may be changed in other forms without departing from the technical spirit of the present invention.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. DETAILED DESCRIPTION The following detailed description, together with the accompanying drawings, is intended to describe exemplary embodiments of the present invention, and is not intended to represent the only embodiments in which the present invention may be practiced.

1 is a block diagram showing the configuration of a customer location tracking system in a store using short-range wireless communication according to an embodiment of the present invention.

A transmitter 30 for the customer that transmits the unique identification number in a short-range wireless communication at regular intervals;

The order terminal 10 that receives the unique identification number (ID) of the customer transmitter 30 provided to the customer who ordered the product through the ID input means 20 and maps the product order number to the service server 60 Wow;

Table transmitter/receiver 40 which is arranged in each table in the store, receives the unique identification number transmitted from the customer transmitter 30, and maps the unique identification number and the number of the corresponding table and transmits it through short-range wireless communication. Wow;

A relay device 50 for receiving the unique identification number and the table number of the customer transmitter 30 mapped from the plurality of table transmitter/receiver 40 arranged at each table in the store and transmitting them to the service server 60;

The order number and the unique identification number of the customer transmitter 30 are received from the order terminal 10, and the mapped table number of the table transmitter/receiver 40 and the customer transmitter are transmitted through the relay device 50. Receive the unique identification number of 30, extract the customer's location information (table number matched with the order number) by mapping the order number and table number with the same unique identification number of the customer transmitter 30, and extract The service server 60 serving location information of a customer;

It characterized in that it comprises a customer location display unit 70 for receiving and displaying the location information of the customer provided by the service server 60.

The customer transmitter 30 assigns a unique identification number and transmits the corresponding unique identification number as a short-range wireless signal every predetermined time. The short-range wireless communication call may be either a Bluetooth signal or a Wi-Fi signal.

The service server 60 further includes an employee terminal 80 that receives and displays customer location information from the service server 60, and the service server 60 respectively identifies a unique identification number of the serving employee terminal 80 in correspondence with a table number. After mapping and setting, the order number and the table number information corresponding to the employee terminal 80 corresponding to the table number of the customer's location information may be provided.

The table transmitter / receiver 40,

It is characterized in that the signal of the customer transmitter is received as a valid signal only when the signal level of the customer transmitter 30 is a signal having a level higher than or equal to a preset level.

The table transmitter / receiver 40,

When signals from a plurality of customer transmitters are received, it is characterized in that only one signal having the greatest strength of the received signal is received as an effective signal.

The customer transmitter 30 includes at least one of an NFC tag, barcode, QR code, or displayed transmitter number with a unique identification number,

The ID input means 20 is characterized in that it includes at least one of a keyboard for receiving the transmitter number through an NFC tag reader or a barcode reader or a key input for the unique identification number of the customer transmitter.

The order terminal 10 includes a customer location tracking app program that maps a transmitter ID for a customer to a customer's order number and transmits it to a service server.

The customer location display unit 70,

As a display device and a display control program included in the order terminal 10, it is characterized by displaying customer location information (order number and table number mapped) received from the service server.

As described above, the present invention can be utilized in a store with an order counter, an order terminal 10, an ID input means 20, a transmitter 30 for a customer, a table transmitter/receiver 40, a relay device 50 ), a service server 60, a customer location display unit 70, and an employee terminal 80.

The order terminal 10 for receiving and processing a customer's order may be a POS terminal, and the ID input means 20 may be an NFC tag reader or a barcode and QR code reader in the POS terminal. Alternatively, it may be a short-range wireless communication module installed in the order terminal 10.

The transmitter 30 for the customer is provided with a unique identification number, and includes an NFC tag or a barcode or a QR code capable of reading the unique identification number from the ID input means, and uses a unique identification number (ID) for short-range wireless communication at regular intervals. Can be sent. The short-range wireless communication may be either Bluetooth or Wi-Fi.

A customer location information service program according to the present invention may be installed in the order terminal 10 as an application. When an order number corresponding to a customer's product order is generated and an order is input, the ID of the customer transmitter 30 is input through the ID input means 20. The ID of the customer transmitter 30 is mapped and stored in the order number, and the mapped order number and the customer transmitter ID are transmitted to the service server 60 through a communication network.

When the customer orders the product at the order counter, the customer transmitter 30 is provided to the customer in an operational state. The customer may carry the customer transmitter 30 and be seated at any table. The customer sits at an arbitrary table and places the customer transmitter 30 on the table. The customer transmitter 30 periodically transmits the ID as a short range wireless signal.

Each table in the store is provided with a table transmitter/receiver 40. The table transmitter/receiver 40 receives the short-range wireless signal for the unique identification number (ID of the transmitter) of the customer transmitter 30.

When the table transmitter/receiver 40 receives the radio signal of the customer transmitter 30, only the signal having a signal level higher than a preset signal level is received as a valid signal. In addition, when signals from a plurality of customer transmitters 30 are received at a signal having a signal level higher than or equal to a set signal level, the signal having the highest signal level is selected and received.

The reason is that the corresponding table transmitter/receiver 40 may receive the signal of the customer transmitter 30 in another table in the vicinity, or the signal of the customer transmitter of the customer next to or moving the table may be received. Therefore, it is to select and receive the signal of the customer's customer transmitter 30 located in the corresponding table by distinguishing it.

When the table transmitter/receiver 40 receives the ID signal of the customer transmitter 30 sitting at the corresponding table, it maps a preset table number and the received customer transmitter ID. The mapped table number and the customer transmitter ID are transmitted as a short-range wireless signal.

The relay device 50 may be provided with a plurality of one or more in the store, and receives radio signals transmitted from a plurality of table transmitter/receiver 40. The mapped table number of the received table transmitter/receiver 40 and customer transmitter ID information are transmitted to the service server 60.

The service server 60 compares an order number received from the ordering terminal 10 with a customer transmitter ID mapped and a table number received from the relay device 50 and a mapped customer transmitter ID, which is the same. Order number and table number with customer transmitter ID are mapped. When the order number and the table number are mapped, the corresponding information is transmitted to the customer location display unit 70 as customer location information to display the table number corresponding to the order number.

When the table number corresponding to the order number is displayed on the customer location display unit 70, the table number where the customer of the corresponding order number is located is recognized. Therefore, when the product with the order number comes out, the serving staff can directly serve the mapped table number.

In addition, the staff terminal 80 is provided to the serving staff in the store, and the service server 60 can transmit the customer location information to the staff terminal 80, respectively. The employee terminal 80 may be a terminal capable of receiving information directly from the service server 60 through a communication network, such as a smart watch or a smart phone.

In addition, there are cases in which the service number of each serving staff is determined and serviced. In this case, the ID (eg, phone number) of the employee terminal 80 and the table number are mapped and stored in the service server 60. When the customer location information is extracted, the service server 60 may extract the employee terminal 80 in charge based on the table number, and provide the customer location information to the employee terminal 80 in charge of the corresponding table number.

2 is a flow chart for explaining a method for tracking a customer's location in a store using short-range wireless communication according to an embodiment of the present invention.

The step of transmitting the product order number of the customer who ordered the product from the order terminal 10 and the unique identification number of the customer transmitter 30 provided to the customer to the service server 60 through the Internet communication network (S10). Wow;

When the table transmitter/receiver 40 installed in the table scans the unique identification number (ID) signal of the corresponding customer transmitter that the customer transmitter 30 transmits through short-range wireless communication, and receives a signal of a predetermined size or more, receive Mapping the unique identification number of the customer transmitter 30 and the corresponding table number and transmitting the data through short-range wireless communication (S12);

A step S14 in which the relay device 50 transmits a signal received from a table transmitter/receiver 40 installed in a table through short-range wireless communication to the service server 60 through an Internet communication network;

The service server S14 compares the unique identification number mapped to the order number received from the order terminal 10 with the table number received from the relay device 50 and the unique identification number mapped to the same unique identification. A step (S16) of mapping the order number of the number and the table number to generate the customer's location information, and transmitting the location information of the customer to the customer location information display unit 70 in the store to display the location information of the customer (S16). It is characterized by.

The service server 60 is characterized in that it further comprises the step of transmitting the customer location information to the employee terminal in the store to display the location information of the customer on the employee terminal 80 (S18).

The service server 60 maps the identification number of the employee terminal in the store and the table number in which the employee is in charge of serving in the store, and the customer terminal is an employee terminal mapped to the table number of the customer's location information. Characterized in that it transmits the location information.

The table transmitter/receiver 40 is characterized in that it scans a transmission signal of a customer transmitter and determines a signal having a valid level or higher as a valid signal and receives the signal.

The table transmitter/receiver 40 is characterized in that when signals of a plurality of customer transmitters are scanned as signals having an effective level or higher, each signal level is compared to receive a signal for a customer transmitter having the largest signal level.

3 is a schematic diagram for explaining a customer location tracking system in a store using short-range wireless communication according to an embodiment of the present invention.

The embodiment is described with reference to FIG. 3. When the customer's product order is input from the order terminal 10 to the order number 247, the ID of the transmitter 30 for the customer to be provided to the customer is input through the ID input means 20 and mapped. The customer ID (Device ID 13) is mapped to the order number (Order No. 247) (Order No. 247 = Device ID 13). This information is transmitted to the service server 60.

When the customer sits at the table (Table No. 8) with the customer transmitter 30, the customer transmitter ID (Device ID 13) is periodically transmitted from the customer transmitter 30 as a short-range wireless signal. The table transmitter/receiver 40 receives the wireless signal from the customer transmitter 30 and maps it to a table number (Table No. 8 = Device ID 13). This signal is transmitted to the service server 60 through the relay device 50.

The service server 60 maps an order number (Order No. 247) and a table number (Table No. 8) having the same ID (Device ID 13) of the customer transmitter 30. The extracted customer location information (Order No. 247 = Table No. 8) is transmitted to the customer location display unit 70 to display the table number mapped to the order number.

Accordingly, when the customer location display unit 70 checks the table number mapped to the order number (Order No. 247 = Table No. 8), the customer of the order number (Order No. 247) receives the table number (Table No. 8 ). From this, the serving staff can directly serve the ordered product to the table (Table No. 8) where the customer is concerned.

The service server 60,

The ordering terminal 10 and the relay device 50 is a service server connected through an internet communication network, and is characterized in that it provides a plurality of customer location information services for each store. That is, it can be configured as an online system and manage multiple stores on one server. In this case, it is set to include the store number when the relay device or order terminal accesses the service server.

4 is a block diagram illustrating a customer location tracking system in a store using short-range wireless communication according to another embodiment of the present invention.

As another embodiment of the present invention, without constructing a service server using an Internet communication network, a local system for processing the function of the service server in the order terminal 10 may be constructed.

A short-range wireless communication means is further included in the ordering terminal 10, and the relay device 50 is connected to the ordering terminal 10 through wired/wireless communication, and connected to the table transmitting/receiving unit 40 through short-range wireless communication. Also, it may be connected to the employee terminal 80 through short-range wireless communication. The unique identification number input means 20 of the customer transmitter 30 and the customer location information display unit 70 are connected to the order terminal 10, and the order terminal 10 and the staff terminal 80 are also short-range wireless. It can be achieved by configuring to be connected by communication. Here, the local customer location tracking app according to the present invention is installed in the order terminal 10 as an application program.

When configured as such a local system, it is possible to provide customer location information without an online service server.

5 is a flowchart for explaining a method for tracking a customer's location in a store using short-range wireless communication according to an embodiment of the present invention.

Mapping and storing the product order number of the customer who ordered the product from the order terminal 10 and the unique identification number of the customer transmitter 30 provided to the customer (S20);

When the table transmitter/receiver 40 installed in the table scans the unique identification number (ID) signal of the corresponding customer transmitter that the customer transmitter 30 transmits through short-range wireless communication, and receives a signal of a predetermined size or more, receive Mapping the unique identification number of the customer transmitter 30 and the corresponding table number and transmitting the data through short-range wireless communication (S22);

A step (S24) of the relay device 50 transmitting a signal received by a short-range wireless communication from the table transmitter/receiver 40 installed in the table to the ordering terminal 10;

The order terminal S24 compares the unique identification number mapped to the pre-stored order number with the table number received from the relay device 50 and the unique identification number mapped to the order number and table number of the same unique identification number. It is characterized in that it comprises a step (S26) of generating the location information of the customer by mapping, and displaying the location information of the customer through the customer location information display unit 70 in the store.

The order terminal 10 is characterized in that it further comprises the step of transmitting the customer location information to the employee terminal in the store to display the location information of the customer on the employee terminal 80 (S28).

The order terminal 10 maps the identification number of the employee terminal in the store and the table number in which the corresponding employee is serving in the corresponding store, and is an employee terminal mapped to the table number of the customer's location information. Characterized in that it transmits the location information.

The local system according to another embodiment of the present invention configured as described above receives an ID of the customer transmitter 30 through the ID input means 20 when a customer's product order is input from the order terminal 10. Map the customer transmitter ID to the corresponding order number and store it.

When the head sits at the table with the customer transmitter 30, the table transmitter/receiver 40 receives the wireless signal of the customer transmitter 30 and maps the customer transmitter ID to the table number to transmit it as a short range wireless communication signal. .

The relay device 50 transmits the customer transmitter ID mapped to the table number received from the table transmitter/receiver 40 to the order terminal through short-range wireless communication.

The ordering terminal 10 finds and maps the customer transmitter ID mapped to the customer transmitter ID mapped to the table number received from the relay device to the customer number, and finds and maps the same customer transmitter ID to the order number and table number of the customer. .

By displaying the table number mapped to the order number on the customer location display unit, the table number with the customer who ordered the product of the order number can be extracted and displayed. In addition, by transmitting through the short-range wireless communication to the staff terminal 80, it is also displayed on the staff terminal. To this end, the relay device 50 is configured as a transmission/reception relay device that can transmit the signal of the table transmitter/receiver 40 to the order terminal, and transmit the signal of the order terminal 10 to the staff terminal 80. This is preferred.

Therefore, according to another embodiment of the present invention, instead of being built with an internet network system, it is built with a local system to display customer's location information (table number) in correspondence with an order number, and by using this, a serving employee directly serves an order product. can do.

On the other hand, in the description of the present invention, the table transmitter/receiver 40 only describes a function of receiving ID information of the customer transmitter 30 and mapping it with a table number to transmit, but is not limited thereto. The table transmitter/receiver 40 includes a call device function including a display and a menu selection means, displays a call function and a reason for the call through a display, and when a customer selects and calls the corresponding call information and reason information Is transmitted to the service server along with the table number, and may include transmitting the service server to the display unit and the employee terminal so as to provide the service of the serving employee for the call request.

The embodiments of the present invention disclosed in the present specification and drawings are merely illustrative of the technical contents of the embodiments of the present invention and are presented only as specific examples to help understanding of the embodiments of the present invention, and the scope of the embodiments of the present invention is described. It is not intended to be limiting.

Therefore, the scope of various embodiments of the present invention should be interpreted to include all changes or modified forms derived based on the technical spirit of various embodiments of the present invention in addition to the embodiments disclosed herein to be included in the scope of various embodiments of the present invention. .

10: order terminal 20: ID input means
30: customer transmitter 40: table transmitter / receiver
50: relay device 60: service server
70: customer location display 80: employee terminal

Claims (7)

A transmitter 30 for the customer that transmits the unique identification number in a short-range wireless communication at regular intervals;
The order terminal 10 that receives the unique identification number (ID) of the customer transmitter 30 provided to the customer who ordered the product through the ID input means 20 and maps the product order number to the service server 60 Wow;
Table transmitter/receiver 40 which is arranged in each table in the store, receives the unique identification number transmitted from the customer transmitter 30, and maps the unique identification number and the number of the corresponding table and transmits it through short-range wireless communication. Wow;
A relay device 50 for receiving the unique identification number and the table number of the customer transmitter 30 mapped from the plurality of table transmitter/receiver 40 arranged at each table in the store and transmitting them to the service server 60;
The order number and the unique identification number of the customer transmitter 30 are received from the order terminal 10, and the mapped table number of the table transmitter/receiver 40 and the customer transmitter are transmitted through the relay device 50. Receive the unique identification number of (30), extract the customer's location information (table number matched with the order number) by mapping the order number and the table number with the same unique identification number of the customer transmitter 30, extract The service server 60 serving location information of a customer;
A customer location display unit 70 for receiving and displaying the location information of the customer provided by the service server 60;
In-store customer location tracking system using short-range communication, characterized in that it comprises a.
The method according to claim 1,
The customer transmitter 30 is assigned a unique identification number, and transmits the unique identification number as a short-range wireless signal at regular intervals, and the short-range wireless communication call is either a Bluetooth signal or a Wi-Fi signal. In-store customer location tracking system.
The method according to claim 1,
Further comprising an employee terminal 80 for receiving and displaying the customer location information from the service server 60,
The service server 60 maps and sets a unique identification number of each serving staff terminal 80 corresponding to the table number, and corresponds to the staff terminal 80 corresponding to the table number of the customer's location information. In-store customer location tracking system using short-range communication, characterized by providing order number and table number information.
The method according to claim 1,
The table transmitter / receiver 40,
A customer location tracking system using short-range communication, characterized in that the signal of the customer transmitter is received as a valid signal only when the signal level of the customer transmitter 30 is a signal higher than or equal to a preset level.
The method according to claim 1,
The table transmitter / receiver 40,
When the signals of a plurality of transmitters for customers are received, the customer location tracking system in the store using short-range communication, characterized in that only one signal having the greatest strength of the received signal is received as an effective signal.
The method according to claim 1,
The customer transmitter 30 includes at least one of an NFC tag, barcode, QR code, or displayed transmitter number with a unique identification number,
The ID input means 20 includes a unique identification number of a customer transmitter, at least one of an NFC tag reader, a barcode reader, or a keyboard for receiving the transmitter number through key input. Customer location tracking system.
The method according to claim 1,
The customer location display unit 70,
A customer location tracking system using short-range communication, characterized in that it displays customer location information (order number and table number mapped from the service server) received from the service server as a display device included in the order terminal 10.

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