KR20200033719A - Method and system for providing youth counseling service with social media channel - Google Patents

Abstract

Provided is a social network service (SNS) interworking youth integrated counseling service comprising: a consultation gateway server which receives consultation data through at least one among a social medium, a web page, and an application page from a counselee terminal, analyzes text of the received consultation data and connects to a counselor terminal, and provides connection for storing a consultation history between the counselor terminal and the counselee terminal as history data; a consultation server which manages a state of a counselee assigned to the counselor terminal, assigns and connects the counselor terminal when a counseling request exists from the counselee terminal, and categorizes and manages the consultation history received from the consultation gateway server; and a counselor server which manages the consultation history and information of the counselee, manages a third-party consultation linking the counselee with an expert, and manages the schedule of a counselor.

Description

System and method of providing integrated counseling service for youth linked with SNS {METHOD AND SYSTEM FOR PROVIDING YOUTH COUNSELING SERVICE WITH SOCIAL MEDIA CHANNEL}

The present invention relates to a method for providing an integrated counseling service for teens linked with SNS, and provides a platform for counseling teens based on social media and text.

In recent years, the problems of adolescents have tended to be redundant rather than a single aspect, and according to the results of a comprehensive survey of harmful environmental contact among teenagers, harmful behaviors and drug use such as school violence, sexual behavior, and runaway of adolescents in crisis are more common among middle and high school students. Compared, it is appearing multiple times. What is important is that the greater the degree of deviation and misconduct of adolescents, the greater the cost of support. In the end, it is necessary to eliminate the problems that the youth in crisis have for the youth themselves, their families, friends, and the nation, or to expand to other problems. Therefore, it is essential that appropriate interventions and services of the home, school, society, and state are carried out in parallel with the multiple problems of youth in crisis.

At this time, the channels for youth counseling began to expand, such as the application of the Internet, chat, and smart terminals. In this regard, Korean Patent Registration No. 10-1402939 (announced on June 09, 2014), Korean Patent Publication In 2005-0000963 (published on January 6, 2005), and in Korean Patent Publication No. 2016-0045189 (published on April 27, 2016), through the composition of calculating consultation fees in proportion to the consultation time, through professional counseling applications Disclosed is a configuration that allows an online site to be consulted with an expert when the counselor is connected, and a chat room is opened by sending a call, and then the chat room is provided with a consultation service using a chat between the counselor and the counselor.

However, the provision of a voice call-type counseling service that does not meet the trend of adolescents with high utilization of social media has difficulties in accumulating the inconvenience and counseling data of adolescent clients, and even if it constitutes a text-based application. In the case of connecting by calling, as in the composition, the ratio of access to clients is significantly lowered, and it is required to develop an integrated counseling system that meets the characteristics of Korean adolescents while eliminating barriers to entry.

An embodiment of the present invention provides a social media-based counseling service with high utilization of adolescents, analyzes the severity and content of the counseling application, and connects with the optimal counselor, and provides consistent counseling through management of counseling history It can provide an integrated counseling service for SNS-linked youths that can provide effective integrated counseling services through appropriate expert support and case studies through real-time counseling monitoring. However, the technical problem to be achieved by the present embodiment is not limited to the technical problem as described above, and other technical problems may exist.

As a technical means for achieving the above-described technical problem, an embodiment of the present invention receives consultation data through any one channel of a social media, web page, and app page from the terminal to be consulted, and receives the received consultation data Analyze the text of the connection to the counselor's terminal, manage the status of the agent assigned to the counselor's terminal, and the counselor's gateway server to provide a connection for storing the counseling history between the counselor's terminal and the counselor's terminal as historical data, and the counselor's terminal If there is a request for a consultation from, a counselor's terminal is designated and connected, and a counseling server that categorizes and manages the consultation history received from the counseling gateway server, and manages the counseling history and information of the counselor, and connects the counselor with an expert 3 Includes an agent server that manages the consultation and manages the agent's schedule. Should.

According to an embodiment of the present invention, receiving consultation data from at least one social media, web page, and app page from the terminal to be consulted, and transmitting the received consultation data to the consultation server to provide consultation data Step of parsing the string included in it and transmitting the response generated through the chatbot to the counseling terminal, when selecting the counseling terminal to consult the counseling server from the counseling server and assigning it to the counseling terminal, via the counseling server connected to the counseling terminal And connecting the counselor terminal and the counseling terminal.

According to any one of the above-described problem solving means of the present invention, it provides a social media-based counseling service with high utilization of adolescents, and analyzes the severity and content of the counseling application so that it can be connected to an optimal counselor, and the counseling history It supports consistent counseling through management, and can provide efficient integrated counseling services through appropriate expert support and case studies through real-time counseling monitoring.

1 is a view for explaining a system for providing an integrated counseling service for adolescents linked with SNS according to an embodiment of the present invention.
FIG. 2 is a diagram for explaining an embodiment in which the system of FIG. 1 is interlocked through social media and text messages.
3 is a conceptual diagram for explaining each configuration of the system of FIG. 1.
FIG. 4 is a view for explaining a process according to an embodiment of consulting a counselor in the system of FIG. 1.
5 is a view for explaining the configuration of the management server, counselor server, counseling server and counseling gateway server included in the system of FIG. 1.
6 is a view for explaining a server structure and a terminal structure included in the system of FIG. 1.
FIG. 7 is a diagram for explaining a different consultation method and an integrated consultation service provided in the system of FIG. 1.
8 is a view for explaining an embodiment of a screen of a counseling terminal, a counselor terminal, and a manager terminal included in the system of FIG. 1.
9 is a view for explaining the configuration of a consultation gateway server included in the system of FIG. 1.
10 is a view for explaining the configuration of the counselor server included in the system of FIG.
11 is a view for explaining the configuration of a counseling server included in the system of FIG. 1.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art to which the present invention pertains can easily practice. However, the present invention can be implemented in many different forms and is not limited to the embodiments described herein. In addition, in order to clearly describe the present invention in the drawings, parts irrelevant to the description are omitted, and like reference numerals are assigned to similar parts throughout the specification.

Throughout the specification, when a part is "connected" to another part, this includes not only "directly connected" but also "electrically connected" with another element in between. . Also, when a part is said to “include” a certain component, it means that the component may further include other components, not to exclude other components, unless otherwise stated. However, it should be understood that the existence or addition possibilities of numbers, steps, actions, components, parts or combinations thereof are not excluded in advance.

The terms "about", "substantially", and the like used throughout the specification are used in or at a value close to that value when manufacturing and substance tolerances specific to the stated meaning are given, and the understanding of the invention To aid, accurate or absolute figures are used to prevent unconscionable abusers from unduly using the disclosed disclosure. The term "~ (step)" or "step of" as used in the entire specification of the present invention does not mean "step for".

In the present specification, the term “unit” includes a unit realized by hardware, a unit realized by software, and a unit realized by using both. Further, one unit may be realized by using two or more hardware, and two or more units may be realized by one hardware.

In the present specification, some of the operations or functions described as performed by the terminal, the device, or the device may be performed instead on the server connected to the corresponding terminal, device, or device. Similarly, some of the operations or functions described as being performed by the server may be performed in a terminal, apparatus, or device connected to the corresponding server.

In this specification, some of the operations or functions described as mapping or matching with the terminal means that the unique number of the terminal or identification information of the individual, which is the identification data of the terminal, is mapped or matched. Can be interpreted as

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

1 is a view for explaining a system for providing an integrated counseling service for adolescents linked with SNS according to an embodiment of the present invention. Referring to FIG. 1, the SNS linked youth integrated counseling service providing system 1 includes at least one counseling terminal 100, an integrated counseling service providing system 300, at least one counselor terminal 400, and at least one It may include a manager terminal 500 and the legacy 600. However, since the SNS linked youth integrated counseling service providing system 1 of FIG. 1 is only an embodiment of the present invention, the present invention is not limitedly interpreted through FIG. 1.

At this time, each component of FIG. 1 is generally connected through a network (network, 200). For example, as illustrated in FIG. 1, the at least one counseling terminal 100 may be connected to the integrated counseling service providing system 300 through the network 200. In addition, the integrated consultation service providing system 300 includes at least one counseling terminal 100, at least one counselor terminal 400, at least one manager terminal 500, and legacy 600 through the network 200. ). Also, the at least one counselor terminal 400 may be connected to the integrated counseling service providing system 300 through the network 200. Also, the at least one manager terminal 500 may be connected to the integrated counseling service providing system 300 through the network 200. Lastly, the legacy 600 may be connected to the integrated consultation service providing system 300 through the network 200.

Here, the network means a connection structure capable of exchanging information between each node such as a plurality of terminals and servers, and examples of such a network include RF, 3GPP (3rd Generation Partnership Project) network, and LTE (Long Term) Evolution network, 5GPP (5rd Generation Partnership Project) network, WIMAX (World Interoperability for Microwave Access) network, Internet (Internet), Local Area Network (LAN), Wireless Local Area Network (LAN), Wide Area Network (WAN) , PAN (Personal Area Network), Bluetooth (Bluetooth) network, NFC network, satellite broadcasting network, analog broadcasting network, DMB (Digital Multimedia Broadcasting) network, and the like.

In the following, the term at least one is defined as a term including a singular number and a plural number, and even if the term at least one term does not exist, each component may exist in a singular or plural number, and may mean a singular or plural number It will be self-evident. In addition, it may be said that each component is provided in a singular or plural form, depending on the embodiment.

The at least one counseling terminal 100 may be a terminal of the counselor requesting counseling using a web page, an app page, a program or an application related to the SNS-linked youth integrated counseling service. Also, the at least one counseling terminal 100 may be a terminal that transmits consultation data through social media or SMS / MMS. In addition, the at least one counseling terminal 100 is connected to an expert terminal (not shown) or a counselor terminal 400 that can consult the counseling contents as a result of analyzing the consultation data of the integrated counseling service providing server 300 for counseling. It may be a terminal of an ongoing counselor. In addition, the counselor of the at least one epithelial counseling terminal 100, in addition to requesting counseling from the integrated counseling service providing server 300, searches for data to find a solution to the counselor's own problem, or the integrated counseling service providing server ( 300) may be a terminal of an interviewee who enters the free discussion room provided and discusses with other users.

Here, the at least one consulted terminal 100 may be implemented as a computer capable of accessing a remote server or terminal through a network. Here, the computer may include, for example, navigation, a laptop equipped with a web browser (WEB Browser), a desktop, a laptop, and the like. At this time, the at least one counseling terminal 100 may be implemented as a terminal that can access a remote server or terminal through a network. The at least one consulted terminal 100 is, for example, a wireless communication device in which portability and mobility are guaranteed, navigation, PCS (Personal Communication System), GSM (Global System for Mobile communications), PDC (Personal Digital Cellular) , PHS (Personal Handyphone System), PDA (Personal Digital Assistant), IMT (International Mobile Telecommunication) -2000, CDMA (Code Division Multiple Access) -2000, W-CDMA (W-Code Division Multiple Access), Wibro (Wireless Broadband Internet) terminal, a smart phone (smartphone), a smart pad (smartpad), a tablet PC (Tablet PC) and the like may include all kinds of handheld (Handheld) -based wireless communication device.

The integrated counseling service providing system 300 may be a server that provides an SNS linked youth integrated counseling service web page, app page, program, or application. Then, the integrated consultation service providing system 300, when a consultation request is received from the consultation terminal 100 through social media or SMS / MMS, parses and analyzes the consultation data and assigns the consultant to the classified counselors , It may be a system that enables consultation by forming a channel between the counseling terminal 100 and the counselor terminal 400. To this end, the integrated counseling service providing server 300 provides a platform for counseling to the counselor terminal 400 and a connection between the counselors, stores the counseling contents in a database to be classified as a history log, and consults at the manager terminal 500 It may be a server that provides a platform for managing details and statistics.

Here, the integrated consultation service providing system 300 may be implemented as a computer capable of accessing a remote server or terminal through a network. Here, the computer may include, for example, navigation, a laptop equipped with a web browser (WEB Browser), a desktop, a laptop, and the like.

The at least one counselor terminal 400 may be a counselor's terminal using a web page, app page, program or application related to SNS-linked youth integrated counseling service. In addition, at least one counselor terminal 400 sets his / her own business field, that is, a counseling field, so that a counseling request is received from the counseling terminal 100 and is connected to the counselor when the counseling requesting field is his / her business field. It may be a terminal. Further, the at least one counselor terminal 400 may be a terminal that determines whether an emergency degree is to be connected to an expert, and when connected to an expert expert terminal, the counselor terminal 400, the expert terminal, and the consulted terminal 100 It may be a terminal maintaining a connection between them. Also, the at least one counselor terminal 400 may be a terminal that receives a consultation history so that the consultation history data is stored in the database after the consultation is finished.

Here, the at least one counselor terminal 400 may be implemented as a computer capable of accessing a remote server or terminal through a network. Here, the computer may include, for example, navigation, a laptop equipped with a web browser (WEB Browser), a desktop, a laptop, and the like. At this time, the at least one counselor terminal 400 may be implemented as a terminal capable of accessing a remote server or terminal through a network. The at least one counselor terminal 400 is, for example, a wireless communication device in which portability and mobility are guaranteed, navigation, PCS (Personal Communication System), GSM (Global System for Mobile communications), PDC (Personal Digital Cellular), Personal Handyphone System (PHS), Personal Digital Assistant (PDA), International Mobile Telecommunication (IMT) -2000, Code Division Multiple Access (CDMA) -2000, W-Code Division Multiple Access (W-CDMA), Wireless Broadband Internet ) It may include all kinds of handheld-based wireless communication devices such as a terminal, a smartphone, a smartpad, and a tablet PC.

The at least one manager terminal 500 may be a terminal of an administrator who manages information of a counselor, an expert, an administrator, and a client (client) by using a web page, an app page, a program, or an application related to SNS-linked youth integrated counseling service. . In addition, the at least one manager terminal 500 may be a terminal that manages the attendance of the counselors and experts, the work history and schedule, queries the consultation status and details, transfers the consultation, or requests expert support. Further, the at least one manager terminal 500 may be a terminal that queries statistics of the consultation status and generates a statistical report.

Here, the at least one administrator terminal 500 may be implemented as a computer capable of accessing a remote server or terminal through a network. Here, the computer may include, for example, navigation, a laptop equipped with a web browser (WEB Browser), a desktop, a laptop, and the like. In this case, the at least one manager terminal 500 may be implemented as a terminal that can access a remote server or terminal through a network. The at least one manager terminal 500 is, for example, a wireless communication device in which portability and mobility are guaranteed, such as navigation, Personal Communication System (PCS), Global System for Mobile communications (GSM), Personal Digital Cellular (PDC), Personal Handyphone System (PHS), Personal Digital Assistant (PDA), International Mobile Telecommunication (IMT) -2000, Code Division Multiple Access (CDMA) -2000, W-Code Division Multiple Access (W-CDMA), Wireless Broadband Internet ) It may include all kinds of handheld-based wireless communication devices such as a terminal, a smartphone, a smartpad, and a tablet PC.

The legacy 600 is connected to the integrated consultation service providing system 300 and an internal firewall to maintain internal security of the client, and may be a system including HR and LMS / LCMS.

2 to 11 are views for explaining each component included in the system of FIG. 1. An integrated counseling service providing system 300 or another server (not shown) operating in conjunction with at least one counseling terminal 100, at least one counselor terminal 400, and at least one according to an embodiment of the present invention When the SNS-linked youth integrated counseling service application, program, app page, web page, etc. are transmitted to the manager terminal 500 of the at least one counseling terminal 100, at least one counselor terminal 400, and at least one The administrator terminal 500 of the SNS linked youth integrated counseling service application, program, app page, web page, etc. can be installed or opened. In addition, the service program may be driven in at least one counseling terminal 100, at least one counselor terminal 400, and at least one manager terminal 500 using a script executed in a web browser. Here, the web browser is a program that enables the use of the world wide web (WWW) service, and refers to a program that receives and displays hypertext described in a hypertext mark-up language (HTML), for example, Netscape. , Explorer, Chrome, etc. Further, the application means an application on the terminal, and includes, for example, an app running on a mobile terminal (smartphone).

FIG. 2 is a diagram for explaining an embodiment in which the system of FIG. 1 is interlocked through social media and text messages. Referring to FIG. 2, an embodiment of the present invention replaces a voice telephone-based youth counseling service with an SNS-based text counseling service, thereby reducing the connection time between the client (the client) and the counselor and matching the client's current situation. By establishing an SNS-based integrated counseling system that can improve problem solving by providing counseling, it is possible to greatly enhance the application for counseling for requests for help from adolescents and provide a foundation for improving counseling efficiency. In other words, for clients, it is possible to provide convenient and convenient access to counseling services by using smart devices that provide integrated counseling services that fit the youth trend, and to facilitate youth counseling through convenient services, and to solve problems through convenient and professional counseling. To experience. Encouraging counselors to actively participate in youth counseling activities on issues in a specialized or experienced field, improving efficiency through counseling using counseling history and case studies for each client, and securing expert support through real-time monitoring. . For managers, a clear understanding of the status of counseling processing in the center is possible, and the basis for improving the problem solving of the client is provided through the use of an automated counseling connection function, and a plan for overall needs management functions can be sought.

Accordingly, an embodiment of the present invention may use, for example, (a) of FIG. 2, a messenger application, Kakao Talk, Kakao Talk Consulting Talk is a service through which Kakao Talk users and counselors exchange and communicate through chat. When a user speaks to a Kakao Plus friend's account with KakaoTalk, a system that leads to a chat counseling screen of a counselor can be provided. In addition, the Kakao service linkage for chat counseling is linked to the Talk Plus API after joining 'Plus Friend', and functions such as counseling history, chat room management, counselor connection, filtering, monitoring, and statistics can be managed within the counseling system. have. At this time, KakaoTalk or Kakao Plus friends are only examples of messengers or applications, and it is obvious that various kinds of social media can be used.

Also, an embodiment of the present invention may use a text message such as SMS / MMS. Referring to (b) of FIG. 2, an SMS Hub API that provides a service for interlocking SMS MO / MT of a mobile operator to the outside is used. By doing so, when the user sends a text message (SMS) to the representative phone number of the counselor, a system connected to the chat counseling screen of the counselor can be provided. At this time, the SMS service for chat counseling may use a method of interworking with the Hub company API after contracting with the SMS Hub company, but is not limited to the above-described method.

In addition, functions such as counseling history, chat room management, counselor connection, filtering, monitoring, and statistics can be managed within the counseling system, and SMS MO / MT linkage is a method of directly linking with a mobile operator through SMS Hub or through consultation. Although it can be considered, it will be apparent that this is not limited to the above-described embodiment as a matter that can be changed according to the embodiment as described above.

3 is a conceptual diagram for explaining each configuration of the system of FIG. 1. Referring to FIG. 3, a conceptual diagram of a system according to an embodiment of the present invention, a client and a counselor can access the system of FIG. 1 through an SNS / SMS login interface, and external to an external system for social media and SMS. It can be connected via an interface.

FIG. 4 is a view for explaining a process according to an embodiment of consulting a counselor in the system of FIG. 1. Referring to FIG. 4, (a) the youth integrated counseling system can provide a text counseling service with counselors and experts for adolescents (clients) in need of counseling, and the youth can easily access and continuously utilize the integrated counseling service. It is possible to apply the optimized application and analysis technology to the counseling text to determine the risk of juvenile counseling and connect the counseling to the optimal counselor and expert according to the emergency. (b) In addition, by analyzing the conceptual diagram of the youth integrated counseling system, the development targets are extracted by dividing them into servers and users using the services, and the servers can be divided into major tasks for future scalability. The user can configure an integrated counseling system for a youth integrated counseling service by dividing based on a target to be used, and an embodiment of a service constructed based on the above-described concept is shown in FIG. 5 below.

5 is a view for explaining the configuration of the management server, counselor server, counseling server and counseling gateway server included in the system of FIG. 1. Referring to FIG. 5, the integrated counseling service providing system 300 may include a counseling gateway server 310, a counseling server 320, a counselor server 330, and a management server 340.

The counseling gateway server 310 receives counseling data from any of the counseling terminals 100 through any one channel of social media, web pages, and app pages, and analyzes the text of the received counseling data to analyze the counseling terminal 400 ), And provide a connection for storing the consultation history between the counselor terminal 400 and the counseling terminal 100 as historical data.

The counseling server 320 manages a state in which the counselor is assigned to the counselor terminal 400 and, when a counseling request exists from the counselor terminal 100, designates and connects the counselor terminal 400 to the counseling gateway server ( 310) can be managed by categorizing the received consultation.

The counselor server 330 may manage the counseling history and information of the counselor, manage the third-party counseling connecting the counselor with the expert, and manage the counselor's schedule. The management server 340 manages the real-time counseling status of the plurality of counselor terminals 400, generates statistics consulting for each counselor terminal 400, and manages the attendance of the plurality of counselor terminals 400 to manage the attendance of the manager terminal ( 500).

6 is a view for explaining a server structure and a terminal structure included in the system of FIG. 1. Referring to (a) of FIG. 6, the counselor server 330, the counseling server 320, and the counseling gateway server 310 are core modules, frameworks, interfaces, common, including user, mobile, manager, and alarm management. It can include a core module, a common database module. Based on this common structure, it is possible to provide an expandable module unit structure and to maintain it conveniently through development of each core unit.

Referring to (b) of FIG. 6, the counseling terminal 100 is a hybrid interface, including a native interface for requesting, progressing, and terminating consultation, a free discussion room providing community functions, and a data room providing necessary data for the counselor. It may include an integrated counseling agent that provides counseling services between the counseling terminal 100 and the counselor terminal 400, and a hybrid web library separated and modularized to reuse the logic used in duplicate. At this time, the integrated counseling agent may be connected to the OS (Operating System) of the counseling terminal 100 by TCP / UDP, and the hybrid web library may be connected to the OS of the counseling terminal 100 by HTTP / SSL.

FIG. 7 is a diagram for explaining a different consultation method and an integrated consultation service provided in the system of FIG. 1. Referring to (a) of FIG. 7, according to a survey of Internet use conducted by the Ministry of Science, ICT and Future Planning and Korea Internet & Security Agency in 2015, 73.1% of middle school students and 79.3% of high school students have used SNS within the past year. Since the SNS is actively used as a window to obtain and share information or knowledge, including direct conversation with idols that may become role models, and searching for careers, in an embodiment of the present invention, a user interface in the form of SNS familiar to adolescents is used. It aims to provide an optimal service for providing a dedicated mobile application. As shown in (b), Crisis Text Line, which started in 2013 in the United States, provides a text-based counseling service to SMS (short text) -based youth to benchmark non-profit companies that are dealing with explosive reactions from teenagers and optimize it for Korean youth. To provide integrated consulting services.

8 is a view for explaining an embodiment of a screen of a counseling terminal, a counselor terminal, and a manager terminal included in the system of FIG. 1. Looking at (a), it is an embodiment of the screen of the counseling terminal 100 and the screen of the counselor terminal 400. The counseling terminal 100 can easily send a counseling message based on a text or application, and the counselor terminal 400 may manually or automatically determine an emergency level or the like while conducting real-time text counseling, and input it into the history.

(b) shows an embodiment of the screen of the manager terminal 500, and is configured to manage the status of counseling, management of counselors and experts, and management of statistics and systems. Counseling status management may mean performing the status of the consultation in the integrated counseling system, monitoring the status of the nationwide consultation, notifying messages to waiting agents when the number of requests for counseling surges, and managing the status of access to counselors. And, counselor and expert management may include performing status management of the counselor and expert, schedule and status management, automatic management of working hours, counseling education, and training time management. Finally, the consultation statistics and system management may include performing integrated operation management of the integrated counseling system, accumulating consultation statistics and data of counselors and experts, managing statistics by region, gender, and consultation contents, and monitoring system operation status.

9 is a view for explaining the configuration of a consultation gateway server included in the system of FIG. 1. Referring to (a) of FIG. 9, the counseling gateway server 310 provides a channel through which various agents in the integrated counseling service providing system 300 or external social media connect the counselor and the client (client). It can be a server. First, the counseling gateway server 310 is configured to provide, for example, KakaoTalk BP interworking or KakaoTalk counseling API, SMS interworking SMS Hub interworking or telecommunications API interworking, and interworking with the counseling application, It may be connected to an interworking function (eg, GPS) for chat and other services, and may be interworked with the counseling server 320, the counselor server 330, and the management server 340, or may provide a chat and data linking function. In addition, the counseling gateway server 340 provides a function to logically and physically separate the counseling server 320 and the external server, and each interlocking function is implemented in a module form to provide a purpose to the counseling gateway server 310. Accordingly, a function can be provided to enable or disable operation, and a function can be provided to enable extended operation in parallel.

Referring to (b), therefore, the interface of the consultation gateway server 310 includes an internal interface and an external interface, the internal interface provides an Open API to interwork with a messenger, social media, and application, and the external interface is a consultation server An Open API may be provided to interwork with 320 and the management server 340. In addition, the connection between the counseling gateway server 310, the counseling server 330 and the counseling server 320, and the legacy including HR and a Learning Management System (LMS) / Learning Contents Management System (LCMS) is an internal firewall. Can be connected to.

10 is a view for explaining the configuration of the counselor server included in the system of FIG. 10, the counselor server 330 is connected to the counselor terminal 400, the counseling gateway server 310 is connected to the counseling terminal 100, and between the counselor server 330 and the counselor terminal 400 , The connection between the consultation gateway server 310 and the terminal 100 to be consulted may be connected through an external firewall that provides a secure connection of the web and applications to an external firewall. In addition, the interface of the counselor server 330 may be provided to interwork with the counseling gateway server 310 and the management server 340. At this time, when the SMS / MMS is transmitted from the counseling terminal 100 to the counseling representative phone number, the counseling terminal 100 may move to a chat counseling screen connected to the counselor terminal 400.

11 is a view for explaining the configuration of a counseling server included in the system of FIG. 1. Referring to FIG. 11, the consultation server 320 may include a chat server to enable text-based consultation received from the terminal 100 to be consulted. In addition, the counseling server 320 decomposes a string included in the text-based counseling data received from the counseling terminal 100 into tokens of a semantic unit and generates a Parse Tree consisting of tokens. It may include a chat parser (Parser).

The counseling server 320 classifies and analyzes the counseling data received from the counseling terminal 100 to determine the status and urgentity of the counselor, and sets the suitability set in the counseling content of the counselor based on the determined status and urgentity. Can be connected to the counselor's terminal 400 or an expert's terminal, and the counseling server 320 is connected to an integrated counseling service providing system to be linked with a database for classifying, storing, and analyzing counseling data, and the database is included in the counseling data of the counselor The classified environment and problem situation can be classified into at least one preset type and stored, and the correlation rules between the environment and the problem situation and the pre-stored database can be analyzed and correlations can be made to determine the status and urgency of the respondent.

For example, R's Apriori algorithm can be used as an association rule analysis tool. An association rule means a rule or condition that expresses an event occurring simultaneously by discovering the interrelationship of two or more items included in one dictionary. The evaluation measure of the association rule is determined by support, reliability, and lift. The degree of support is the probability Pr (A∩B) of two items occurring at the same time, and indicates how much B occurs after A occurs. Reliability is the conditional probability Pr (B | A), and means the ratio of transactions including B among transactions containing A. The improvement is Pr (B | A) / Pr (B) = Pr (A∩B) / Pr (A) Pr (B), which indicates how much the transaction is improved when the rules are known. A high degree of support means that there are many transactions for that item, so support is used to remove rules that do not occur frequently. On the other hand, because the reliability is high, it is possible to grasp the degree of association because the probability of the corresponding rule is high. An improvement of greater than 1 means that the rule does not happen by chance. The association rule generation process may first generate a set of frequent items that satisfy a user-specified minimum level of support, and then adopt a rule that satisfies the minimum reliability criteria and has an improvement of 1 or more. However, it will be apparent that counseling case studies can occur in various ways in addition to the related rules.

To this end, the main variables are defined as the current problem status of the respondent, and the current problem status is divided into a plurality of types of households, schools, and surrounding environments and problem situations of the respondent. For example, the problem status type is runaway. , Domestic Violence, Domestic Violence, School Abuse, School Violence, School Violence, Prostitution, Pregnancy / Abortion, Sexual Violence, Sexual Violence, Overdose Drinking, Overdose Smoking, Suicide Preparation and Attempt, Internet Addiction, Hermit Type It can be classified as maladjustment, probation, crime, school width, etc., but is not limited to the above.

In addition, the consultation gateway server 310 receives consultation data from at least one social media, web page, and app page from the terminal 100 to be consulted, and receives the received consultation data from the consultation server ( 320) to parse the string included in the consultation data and transmit the response generated through the chatbot to the counseling terminal 100, and the counseling server 320 selects the counseling terminal to consult with the counseling terminal ( 100), the counselor terminal 400 and the counseling terminal 100 may be connected via the counselor server 330 connected to the counselor terminal. In addition, the history of consultation between the counselor terminal 400 and the counseling terminal 100 may be stored in a database as a log.

The matters not described with respect to the method for providing SNS-linked youth integrated counseling service of FIGS. 2 to 11 are easily the same or the same as those described for the method for providing SNS-linked youth integrated counseling service through FIG. 1 above. Since it can be inferred, the following description will be omitted.

The method for providing the SNS-linked youth integrated counseling service according to an embodiment described with reference to FIGS. 1 to 11 is also implemented in the form of a recording medium including instructions executable by a computer, such as an application or a program module executed by a computer. Can be. Computer readable media can be any available media that can be accessed by a computer and includes both volatile and nonvolatile media, removable and non-removable media. Also, the computer-readable medium may include any computer storage medium. Computer storage media includes both volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data.

The method for providing SNS-linked youth integrated counseling service according to an embodiment of the present invention described above may be executed by an application basically installed in a terminal (which may include a program included in a platform or an operating system basically installed in the terminal). It may be executed by an application (that is, a program) that the user directly installed on the master terminal through an application providing server such as an application store server, an application, or a web server related to the corresponding service. In this sense, the method for providing SNS-linked youth integrated counseling service according to an embodiment of the present invention described above is implemented as an application (that is, a program) basically installed on a terminal or directly installed by a user, and is read by a computer such as a terminal. Can be recorded on a recordable medium.

The above description of the present invention is for illustration only, and those of ordinary skill in the art to which the present invention pertains can understand that it can be easily modified into other specific forms without changing the technical spirit or essential features of the present invention. will be. Therefore, it should be understood that the embodiments described above are illustrative in all respects and not restrictive. For example, each component described as a single type may be implemented in a distributed manner, and similarly, components described as distributed may be implemented in a combined form.

The scope of the present invention is indicated by the following claims rather than the above detailed description, and it should be interpreted that all changes or modified forms derived from the meaning and scope of the claims and equivalent concepts thereof are included in the scope of the present invention. do.

Claims (2)

Consultation terminal receives consultation data through any one channel of social media, web page, and app page from the consultation terminal, analyzes the text of the received consultation data, connects to the consultation terminal, and connects between the consultation terminal and the consultation terminal A counseling gateway server that provides a connection for storing counseling history as historical data;
A counseling server that manages a state in which an agent is assigned to the counselor's terminal, designates and connects the counselor's terminal when a counseling request exists from the counselor's terminal, and categorizes and manages the consultation history received from the counseling gateway server ;
A counselor server that manages the counseling history and information of the counselor, manages a third-party counseling linking the counselor with an expert, and manages the counselor's schedule;
Including,
The counselor server, counseling server, and counseling gateway server include a core module including a user, mobile, administrator, and alarm management, a framework, an interface, a common core module, and a common database module, and the interface of the counseling gateway server Includes an internal interface and an external interface, the internal interface provides an Open API to interwork with a messenger, social media, and application, and the external interface provides an Open API to interwork with the consultation server and management server,
The counseling server classifies and analyzes the consultation data received from the counseling terminal to determine the status and urgentity of the counselor, and the counselor terminal having a suitability set in the counseling content of the counselor based on the determined status and urgentity Or connected to an expert terminal, and the counseling server is connected to the integrated counseling service providing system and linked with a database for classifying, storing, and analyzing counseling data, and the database at least identifies an environment and a problem situation included in the counseling data of the counselor. It is classified and stored as one preset type, and analyzes the association rules between the environment and the problem situation and the pre-stored database, derives correlations, and determines the status and urgency of the interviewee,
The counselor terminal is a plurality,
It further includes a management server interworking with an administrator terminal to manage real-time counseling status of the plurality of counselor terminals, generate statistics for each counselor terminal, and manage the attendance of the plurality of counselor terminals.
The counselor server is connected to the counselor terminal, and the counseling gateway server is connected to the counseling terminal,
The connection between the counselor server and the counselor's terminal, the counseling gateway server, and the counseling terminal is connected through an external firewall that provides a secure connection of the web and application to an external firewall,
The connection between the consultation gateway server, the counselor server and the consultation server, and legacy including HR (Human Resources) and LMS (Learning Management System) / LCMS (Learning Contents Management System) is connected to an internal firewall,
The consultation server includes a chat server to enable text-based consultation received from the counseling terminal,
The consultation server decomposes a string included in text-based consultation data received from the counseling terminal into a token of a semantic unit, and generates a parse tree consisting of the tokens. ),
The terminal to be consulted is
Native interface to request, proceed and end consultations;
A hybrid interface including a free discussion room providing a community function and a resource room providing necessary data to the interviewee;
An integrated counseling agent providing a consultation service between the counseling terminal and the counselor terminal;
A hybrid web library that is separated and modularized to reuse the logic to be used repeatedly.
In the method of providing an integrated consultation service running on the consultation gateway server,
Receiving counseling data from at least one social media, web page, and app page from the target terminal through a channel;
Transmitting the received consultation data to a consultation server, parsing a character string included in the consultation data, and transmitting a response generated through a chatbot to the counseling terminal;
In the case where the counseling server selects a counselor terminal to consult with the counselor and assigns it to the counseling terminal, connecting the counselor terminal and the counseling terminal via a counselor server connected to the counselor terminal;
The counseling server classifies and analyzes the consultation data received from the counseling terminal to determine the status and urgentity of the counselor, and the counselor terminal having a suitability set in the counseling content of the counselor based on the determined status and urgentity Or connected to an expert terminal, the counseling server is connected to an integrated counseling service providing system and linked with a database for classifying, storing, and analyzing counseling data, wherein the database includes at least one environment and problem situation included in the counseling data of the counselor. It is classified and stored as a preset type of, and analyzes the association rules between the environment and the problem situation and the pre-stored database, derives correlations, and determines the status and urgency of the interviewee,
After selecting the counselor terminal to consult with the counselor from the counseling server and assigning it to the counselor terminal, after the step of connecting the counselor terminal and the counselor terminal via the counselor server connected to the counselor terminal,
Further comprising the step of storing the consultation history between the counselor terminal and the counseling terminal in a database as a log, further comprising, SNS linked youth integrated counseling service providing method.

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