KR20200012449A - Method for managing working assiduity using a worker device - Google Patents

Abstract

The present invention relates to a work attitude management method using an employee terminal to use an employee terminal to manage the work attitude of an employee. Specifically, the work attitude management method using an employee terminal identifies the overall management state of a store, prepares a basis on which the work attitude of an employee is determined, and obtains a clue to a problem solution if a problem occurs in management of the store based on (a) whether a service response of an employee actually occurs quickly, (b) whether a management situation of an employee is proper, (c) whether specific position customer table orders are not excessively assigned to a specific employee, (d) whether an employee simply accepts and records a received request and physically moves to a customer table to process a service, and (e) how much time is consumed in performing an employee service in applying and operating an electronic order request and call system in the store.

Description

Time and attendance management method using employee terminal {METHOD FOR MANAGING WORKING ASSIDUITY USING A WORKER DEVICE}

The present invention relates to a method for managing time and attendance using the employee terminal for managing the employee's work attitude (hereinafter, referred to as "T & A") using the employee terminal.

Specifically, in the application and operation of the electronic order request and calling system in the store, (a) whether the employee's service response occurs quickly, (b) whether the employee's operation status is appropriate, (c) the specific location customer Are table orders not being overly driven by a particular employee, (d) employees are merely receiving records of incoming requests and are actually physically moving to the customer table to process services; (e) spent on performing employees' services. Based on what time is taken, the employee's terminal provides a basis for understanding the overall operation status of the store and determining the employee's attendance, and provides a clue to solving the problem in case of problems with the store's operation. It relates to the time and attendance management method using.

The system of generating the radio signal and informing the table number on the wall fixed display when pressing the call bell attached to the table in various stores where the customer's request and response service is performed is widely applied in Korea.

In addition, its evolutionary products can be found to allow employees' wrist receivers to receive table numbers directly from AM or FM signals.

However, the above products are products for one-way request and display, and there is a limit in that feedback to the requesting customer, such as the acceptance status of the employee, is not transmitted.

The present applicant has previously filed a calling system using the short-range wireless communication technology of Korean Patent Publication No. 10-1835832.

The technique includes one or more call bells that are located in match with a particular space; An access point (AP) for receiving a Bluetooth Low Energy (BLE) signal transmitted by the one or more call bells; An operation server that receives a call signal from the AP and identifies a call bell that requested a call in the one or more call bells based on the call signal; And at least one smart watch displaying call information based on a call signal transmitted from the operation server. When the smart watch receives an acceptance input signal for a call signal transmitted from the operation server, The smart watch transmits a matching signal to the production server, and the production server is configured to transmit a matching confirmation signal to the one or more smart watches in response to the received matching signal, and the production server transmits the matching signal. The tagging process is completed by receiving tagging information between a smart watch and a call bell requesting the call.

However, in the case of the above technology, the smart watch is not utilized as a tool for the employee's service response feedback, and the employee's work history cannot be recorded.

Accordingly, the present applicant increases the usability of the smart watch, accumulates the history of the employee's work attitude, provides a basis for grasping the overall operation status of the store and determining the employee's attendance, and the problem of the operation of the store. When it happens, we came up with a technique to get a clue to solving the problem.

In this regard, Korean Patent Publication No. 10-1703141 discloses a restaurant service management apparatus.

The technology minimizes unnecessary movement of the clerk, manages information on the clerk and time of the service response when the service is requested, monitors the clerk's service response time, etc., and monitors the current state of the requested service through the color of the lighting. We present a restaurant service management device to make this intuitive.

The proposed technique includes an employee ID transmitter for outputting embedded employee ID information via visible wireless communication; A call ring having a button for calling an employee and requesting a service, transmitting the employee ID information from the employee ID sender and information on the requested service to the management server, and receiving and displaying waiting time information for the requested service. ; A management server that manages information on the service response time from the service confirmation to the service requested by the guest and the number of service provisions of the staff, and outputs status information on the service requested by the guest; It stores the lighting color information for each situation, derives lighting situation information based on the situation information on the requested service provided from the management server, and outputs the lighting color information corresponding to the lighting situation information derived from the lighting color information for each situation. Lighting scheduler; And a table lighting unit which transmits waiting time information on the requested service to the call bell through visible light wireless communication and adjusts the lighting color of the table of the customer who requested the service based on the lighting color information from the lighting scheduler. .

However, the above technology focuses on a technology that monitors a clerk's service to a customer and enables the customer to intuitively know the status of the requested service.

It can be said to be different from the invention of the present application because it is not possible to provide evidence to further determine whether the clerk responds to the service quickly, the operation of the staff, or whether the task is excessively added to a specific clerk.

Patent Application Publication No. 10-1835832 (announced on March 7, 2018) Patent Application Publication No. 10-1703141 (August 23, 2017.)

An object of the present invention is to provide a method for managing time and attendance using the employee terminal for managing the attendance of the employee using the employee terminal,

Specifically, in the application and operation of the electronic order request and calling system in the store, (a) whether the employee's service response occurs quickly, (b) whether the employee's operation status is appropriate, (c) the specific location customer Are table orders not being overly driven by a particular employee, (d) employees are merely receiving records of incoming requests and are actually physically moving to the customer table to process services; (e) spent on performing employees' services. Based on what time is taken, the employee's terminal provides a basis for understanding the overall operation status of the store and determining the employee's attendance, and provides a clue to solving the problem in case of problems with the store's operation. To provide a time and attendance management method using.

Time and attendance management method using the employee terminal according to the present invention, which was devised to achieve the above object, the employee accepts based on the call signal of the customer, including the call bell, server, order system, employee terminal and table equipment In the way,

(A) transmitting a call signal to an employee terminal possessed by a specific employee when the customer inputs a call;

After the step (a), if the employee terminal receives the call signal, the employee checks the call signal, and operating the window to generate and output the acceptance signal (b) step; And

And (c) visually indicating that the accept signal exists when receiving the accept signal from the employee terminal in step (b).

It is characterized in that the employee accepts based on the call signal of the customer.

At this time, the staff terminal,

A start and end work determination unit configured to determine start and end work of an employee;

An acceptance interface for allowing an employee to output an acceptance signal based on the call signal of the call bell received from the server;

A call count calculating unit for counting and counting the number of outputting the accept signal based on the call signal;

A movement calculating unit for counting and calculating a movement of an employee wearing the employee terminal;

A table communication unit for allowing the employee terminal to communicate with a table device;

A service execution time calculation unit calculating a time at which an employee having an employee terminal performs a customer service based on the call signal; And

It characterized in that it comprises a; server communication unit for allowing the employee terminal to communicate with the server.

The service execution time calculating unit may calculate a service execution time based on a time from the time when the employee terminal starts communication with the table device to the end time.

In addition, the server,

An employee information storage and classification unit for storing and classifying employee information using the employee terminal; An unresponsive determination unit that determines that there is no customer response despite the call signal being generated; And after the call signal is generated, the call acceptance time calculation unit for calculating the time consumed until the employee outputs the acceptance signal according to the call signal through the employee terminal.

In addition, the non-response determination unit,

When the table where the call signal is generated and the staff terminal does not communicate for a predetermined time, it is determined that the call is not answered.

In addition, the server,

The working time determined by the start and end determination unit;

And a statistics unit for statistically processing the information calculated by the call count calculator, the motion calculator, and the service execution time calculator.

According to the invention,

First, from the point of view of the store owner, it is possible to collect more specific and practical operational accumulation data in applying the customer calling and ordering system using the smart watch and evaluating the effect.

Second, based on the collected data, actual data can be provided that contributes to more efficient employee management.

Third, furthermore, the cost savings of efficient store operation checks and the overall saving of time and effort of dedicated service and customer response and user-friendly system are applied to lay the foundation for higher customer service quality and customer satisfaction. It can contribute to the transition to the direction of raising.

Figure 1 schematically shows the configuration of a system for implementing the time and attendance management method using the employee terminal according to the present invention.
2 is a block diagram showing the configuration of a server in the system for implementing the time and attendance management method using the employee terminal according to the present invention.
Figure 3 is a block diagram showing the configuration of the employee terminal of the system for implementing the time and attendance management method using the employee terminal according to the present invention.
4 is a flowchart illustrating a method of accepting a call of a customer through the employee terminal in the time and attendance management method using the employee terminal according to the present invention.
5 is a flowchart illustrating a method for calculating a time for serving a customer in a time and attendance management method using an employee terminal according to the present invention.

As the inventive concept allows for various changes and numerous embodiments, particular embodiments will be illustrated in the drawings and described in detail in the written description.

However, this is not intended to limit the present invention to specific embodiments, it should be understood to include all modifications, equivalents, and substitutes included in the spirit and scope of the present invention.

The terminology used herein is for the purpose of describing particular example embodiments only and is not intended to be limiting of the present invention. Singular expressions include plural expressions unless the context clearly indicates otherwise. In this application, the terms "comprise" or "have" are intended to indicate that there is a feature, number, step, operation, component, part, or combination thereof described in the specification, and one or more other features. It is to be understood that the present invention does not exclude the possibility of the presence or the addition of numbers, steps, operations, components, components, or a combination thereof.

Unless defined otherwise, all terms used herein, including technical or scientific terms, have the same meaning as commonly understood by one of ordinary skill in the art. Terms such as those defined in the commonly used dictionaries should be construed as having meanings consistent with the meanings in the context of the related art, and shall not be construed in ideal or excessively formal meanings unless expressly defined in this application. Do not.

In addition, it is to be understood that all detailed descriptions, including the principles, aspects, and embodiments of the present invention, as well as listing specific embodiments, are intended to include structural and functional equivalents of these matters. In addition, these equivalents should be understood to include not only equivalents now known, but also equivalents to be developed in the future, that is, all devices invented to perform the same function regardless of structure.

Thus, for example, the block diagrams herein should be understood to represent a conceptual aspect of exemplary circuitry embodying the principles of the invention. Similarly, all flowcharts, state transitions, pseudocodes, etc., may be represented in a substantially program form on a computer readable medium and refer to various processes performed by a computer or processor, whether or not the computer or processor is explicitly shown. It should be understood to represent.

In addition, the term 'terminal' used in the present invention is a term used for convenience of description and may be expressed as 'device' or 'server' and may be replaced.

In addition, the explicit use of terms presented in terms of processor, control, or similar concept should not be interpreted exclusively as a citation of hardware capable of executing software, and without limitation, ROM for storing digital signal processor (DSP) hardware, software. (ROM), RAM, and non-volatile memory are to be understood to implicitly include. Other hardware for the governor may also be included.

The above objects, features and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings, whereby those skilled in the art may easily implement the technical idea of the present invention. There will be. In addition, in describing the present invention, when it is determined that the detailed description of the known technology related to the present invention may unnecessarily obscure the gist of the present invention, the detailed description thereof will be omitted.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

The present invention relates to a method for managing time and attendance using the employee terminal for managing the employee's work attitude (hereinafter, referred to as "T & A") using the employee terminal.

Specifically, in the application and operation of the electronic order request and calling system in the store, (a) whether the employee's service response occurs in real time, (b) whether the employee's operation status is appropriate, and (c) the specific location customer. Are table orders not being overly driven by a particular employee, (d) employees are simply receiving records of incoming requests and are actually physically moving to the customer table to process services; (e) spent on performing employees' services. Based on what time is taken, the employee's terminal provides a basis for understanding the overall operation status of the store and determining the employee's attendance, and provides a clue to solving the problem when the store's operation occurs. It relates to the time and attendance management method using.

At this time, prior to the description, the concept of the store described in the present specification may include all of the concepts such as general workplace, logistics management workplace, construction site, etc. in addition to the restaurant, for example, the customer is the site manager in the case of construction site, etc. It is emphasized that the table apparatus may be interpreted as a table of a field manager or a table arranged at a specific site.

The time and attendance management method using the employee terminal according to the present invention will be described with reference to FIG.

Figure 1 schematically shows the configuration of a system for implementing the time and attendance management method using the employee terminal according to the present invention.

1, the attendance management system using the employee terminal may include a call bell, a server, a customer terminal, an ordering system, an employee terminal, and a table device.

At this time, the call bell, ordering system, table equipment and staff terminal is a configuration necessary to implement the present invention.

At this time, the table device is a means attached to the table in the store to enable the customer to perform the order, it is linked to the ordering system or server to perform the function of the electronic order booklet to display the goods and prices handled in the store. Can be.

In addition, the customer terminal is a terminal capable of executing a separate application through communication with the table device, and can perform a function of the electronic order booklet that allows the customer to perform an order electronically like a table device. have

The call bell is installed on the table in the store for the purpose of calling, and the difference from the conventionally known call bell is that it is configured to be able to communicate with the server.

In this case, if the server is not provided in the store, the call bell may be configured to communicate with the server over a long distance through the antenna module for securing the communication distance.

The ordering system means all systems for enabling the operation of a store, for example, a POS terminal provided in a store.

The employee terminal receives the call signal of the call bell through communication with the server, outputs an accept signal corresponding to the call signal, and is a main means for managing the attendance of the employee.

Such an employee terminal may be a smart terminal owned by an employee, but may be commonly seen in daily life according to technology development and dissemination, and it may be desirable to apply a smart watch that is advantageous for possession and use.

The server will be described with reference to FIG. 2 of the accompanying drawings.

2 is a block diagram showing the configuration of a server in the system for implementing the time and attendance management method using the employee terminal according to the present invention.

According to FIG. 2 of the accompanying drawings, the server comprises a statistics unit; Employee information storage and classification unit; An unresponsive judgment unit; It may include a call acceptance time calculation unit.

In addition, although not shown in the drawings, it may further include a communication unit for communicating with a call bell, customer terminal, ordering system, staff terminal and table device.

The employee information storage and classification unit stores the employee information using the employee terminal, and functions to classify the working hours of the employee or the area in charge in accordance with the store operation rules.

At this time, the employee information is composed of the employee's personal information and contact information, so that the server can identify the employee using the employee terminal based on the ID and PW.

To this end, the employee terminal may include a user determination unit.

The non-response determination unit determines that the customer has not been served, regardless of whether the reception signal of the employee is output, even though the call signal of the customer is generated by the call bell, and performs a function of storing the non-answer information.

Not responding to such a customer, as will be described later, when an employee approaches the customer table, the table device of the table communicates with the employee terminal to determine whether the employee has accessed the table. If so, it can be determined that the employee has not responded to the customer.

This may be based on the RTC (real time clock) provided in the server, if the response is not performed within a predetermined time (for example, 5 minutes), it can be determined as not responding.

After the call signal of the customer is generated by the call bell, the call acceptance time calculating unit functions to calculate the time spent until the employee outputs the acceptance signal according to the call signal through the employee terminal. This can be done based on the RTC described above.

Staff terminal will be described with reference to Figure 3 of the accompanying drawings.

Figure 3 shows a block diagram of the configuration of the employee terminal of the system for implementing the time and attendance management method using the employee terminal according to the present invention.

According to Figure 3 of the accompanying drawings, the employee terminal and the work start and end determination unit; An acceptance interface; An order history display unit; A call count calculating unit; A motion calculator; Table communication unit; A service execution time calculating unit; It may include a server communication unit.

The work start and end determination unit functions to determine the start and end of work of the employee using the employee terminal. At this time, the employee using the employee terminal is determined based on the logged-in employee information, the start and end of the work of these employees may be based on the on (off) / off (off) of the employee terminal ,

As another example, it may be determined based on the charge or discharge control of the employee terminal. For example, the employee terminal basically includes a charge / discharge interface, and when the control of charging is driven, it is possible to determine the end of work, and when the discharge control is driven, it may be determined to start working.

The acceptance interface functions to allow an employee to output an acceptance signal based on the call signal of the call bell received from the server. Such an acceptance interface may display a notification window such as a pop-up window through the screen of the employee terminal, and if the employee accepts through the confirmation check operation, the employee terminal outputs an acceptance signal.

If the order is made through a customer terminal or a table device, the server receives the order history information and transmits the order history information to the employee terminal. In this case, the order history display unit displays the order history information on the screen of the employee terminal. At this time, the identification information (table number, etc.) of the table may be transmitted together, and may also be linked with the acceptance interface.

The call count calculating unit performs a function of counting and counting the number of outputting the acceptance signal based on the call signal of the customer of the employee terminal.

The call count calculated by the call count calculating unit is shared with the server, and can later provide the call count of a specific employee through the statistics unit of the server by a certain period (day, week, month, year, etc.).

The motion calculating unit performs a function of counting and calculating the movement of the employee terminal, that is, the movement of the employee wearing the employee terminal. For this purpose, the employee terminal may further include a mind.

The movement of the employee calculated by the movement calculation unit is shared as information to the server, and can later provide the movement of a specific employee as a statistic by a certain period (day, week, month, year, etc.) through the server's statistics unit. .

The table communication unit performs a function of enabling an employee terminal to communicate with the table device. In this case, the communication method of the general terminal may employ various short-range communication methods such as Bluetooth, Wi-Fi, Zigbee, and NFC.

However, in the case of a smart watch, since a tagging operation such as Bluetooth can be performed, it may be advantageous to use such a function.

The service execution time calculating unit performs a function of calculating a time at which an employee performs a service on a table of a corresponding customer based on a call of a customer.

That is, the time from the time when the employee terminal starts the communication adjacent to the table device to the time when the communication is terminated is defined as the service execution time, and based on this, it is possible to accumulate and calculate the service execution time calculation unit.

The service execution time calculated by the service execution time calculation unit is shared with the server as information, and later, the service execution time of a specific employee as a statistic by a certain period (day, week, month, year, etc.) through the server's statistics unit. Can provide.

The server communication unit performs a wired / wireless communication function so that the employee terminal can communicate with the server.

Through the server communication unit, the employee terminal can share all the calculated information with the server to enable the statistical function through the statistics unit of the server.

Hereinafter, the acceptance method based on the call signal of the customer through the employee terminal through Figure 4 of the accompanying drawings.

4 is a flowchart illustrating a method of accepting a call of a customer through an employee terminal in a time and attendance management method using an employee terminal according to the present invention.

According to FIG. 4 of the accompanying drawings, when a customer inputs a call through a customer terminal, a table device or a call bell, the call signal is transmitted to an employee terminal possessed by a specific employee.

In this case, the definition of a specific employee means an employee classified by the employee information storage and classification unit of the server.

At this time, the customer terminal or table device may visually display a call signal indicating that the employee is called through the screen.

When the employee terminal receives the call signal, the employee confirms the call signal through the window displayed on the screen through the accept interface, and generates and outputs (transmits) the accept signal by manipulating the window.

As such, when the acceptance signal is received from the employee terminal, the customer terminal or table device may visually display on the screen that the employee has an acceptance signal.

Alternatively, a vibration alarm may be combined to display the acceptance signal.

Hereinafter, a method of calculating a time of serving a customer will be described with reference to FIG. 5 of the accompanying drawings.

5 is a flowchart illustrating a method for calculating a time for serving a customer in a time and attendance management method using an employee terminal according to the present invention.

According to FIG. 5 of the accompanying drawings, when a customer's call exists through the call bell, the server calculates a call acceptance time by calculating a time from the time the call signal is received to the acceptance.

In addition, the employee terminal may calculate the service execution time by calculating the time from the start point of communication to the end point of communication through communication (tagging) with the table device.

Meanwhile, referring to FIGS. 6 to 12, various statistical information may be provided through a separate terminal.

Referring to FIG. 6 of the accompanying drawings, an interface for classifying and displaying an employee who is logged in or logged out may be provided. This may be provided through a separate terminal (for example, POS) if the logged-in user is an administrator by further including a management unit in the server.

In addition, based on FIG. 7 of the accompanying drawings, through the statistical unit of the server can be provided statistically the time until the acceptance of each employee and the time according to the performance of the service, based on FIGS. 8 to 11 of the accompanying drawings Various information may be provided as a statistic, as well as referring to FIG. 12 of the accompanying drawings.

In addition, the present invention described above can be implemented as a computer-readable program or code on a computer-readable recording medium. Computer-readable recording media include all types of recording devices that store data that can be read by a computer system. Examples of computer-readable recording media include ROM, RAM, CD-ROM, magnetic tape, floppy disks, optical data storage devices, and the like. The computer readable recording medium can also be distributed over network coupled computer systems so that the computer readable code is stored and executed in a distributed fashion. In addition, functional programs, codes, and code segments for implementing the method can be easily inferred by programmers in the art to which the present invention belongs.

As described above, the preferred embodiments have been disclosed in the drawings and the specification. Although specific terms have been used herein, they are used only for the purpose of describing the present invention and are not intended to limit the scope of the invention as defined in the meaning or claims. Therefore, those skilled in the art will understand that various modifications and equivalent other embodiments are possible from this. Therefore, the true technical protection scope of the present invention will be defined by the technical spirit of the appended claims.

Claims (6)

In a method that an employee accepts based on a customer's call signal, including a call bell, a server, an ordering system, an employee terminal, and a table device,
(A) transmitting a call signal to an employee terminal possessed by a specific employee when the customer inputs a call;
After the step (a), if the employee terminal receives the call signal, the employee checks the call signal, and operating the window to generate and output the acceptance signal (b) step; And
And (c) visually displaying that an acceptance signal is present by the table device when receiving the acceptance signal from the employee terminal in step (b).
The method according to claim 1,
The staff terminal,
A start and end determination unit for determining a start and end of an employee's work;
An acceptance interface for allowing an employee to output an acceptance signal based on the call signal of the call bell received from the server;
A call count calculating unit for counting and counting the number of outputting the accept signal based on the call signal;
A movement calculating unit for counting and calculating a movement of an employee wearing the employee terminal;
A table communication unit for allowing the employee terminal to communicate with a table device;
A service execution time calculation unit calculating a time at which an employee having an employee terminal performs a customer service based on the call signal; And
And a server communication unit for allowing the employee terminal to communicate with a server.
The method according to claim 2,
The service execution time calculation unit,
The employee terminal calculates the service execution time based on the time from the start time to the communication with the table device, the attendance management method using the employee terminal.
The method according to claim 2,
The server,
An employee information storage and classification unit for storing and classifying employee information using the employee terminal;
An unresponsive determination unit that determines that there is no customer response despite the call signal being generated; And
After the call signal is generated, the call attendance time calculation unit for calculating the time spent until the employee outputs the acceptance signal according to the call signal through the employee terminal; characterized in that it comprises a, attendance management using the employee terminal Way.
The method according to claim 4,
The non-response determination unit,
And when the table where the call signal is generated does not communicate with the employee terminal for a predetermined time, determining that the call signal is not answered.
The method according to claim 2,
The server,
The working time determined by the start and end determination unit;
And a statistics unit for statistically processing the information calculated by the call count calculator, the motion calculator, and the service execution time calculator.

Images