KR20190078447A - Method for training aviation service combined service design - Google Patents

Abstract

According to the present invention, an aviation service training method to which a service design is applied comprises: an aviation service discovery step of registering, at an aviation service training server, aviation service training content extracted by each aviation business related person, according to each terminal of the aviation business related person; an aviation service defining step of registering, at the aviation service training server, a new aviation service extracted by each aviation business related person, according to each terminal of the aviation business related person; an aviation service development step of registering, at the aviation service training server, a business application plan extracted by each aviation business related person, according to each terminal of the aviation business related person; and an aviation service validation step of registering, at the aviation service training server, a detailed aviation service scenario extracted by each aviation business related person, according to each terminal of the aviation business related person. The aviation service training method to which the service design is applied according to the present invention enables a preliminary aviation service employee, who is to enter the airline, to enhance the degree of job understanding.

Description

{METHOD FOR TRAINING AVIATION SERVICE COMBINED SERVICE DESIGN}

The present invention relates to an aviation service education method that combines service design.

In general, the only way to learn about jobs was through booklets, newspapers, and TV channels. However, this method is merely an introduction to the profession, so it has been pointed out that it can not provide a specific job view for the future job. In addition, in recent years, in order to solve such a problem, the field learning experience is included in the vocational learning course in which the participant can experience a specific job at the job site. However, such a vocational learning course also provides only a piece of job information, There is a problem that it is not systematic.

Especially, in the case of aviation service education for aviation business people including the preparation for a postal service, on-the-job crew, and airline employees, various problems are pointed out because they are not systematically implemented.

Therefore, there is an urgent need to develop an aviation service education program that incorporates service design in relation to educational programs for aviation related persons, including preparers for post-employment jobs, on-site executives, and airlines employees.

Korean Patent No. 10-1630607

The technical problem of the present invention is to grasp the qualities of the airline service person and the airline incumbent (other than the on-site flight attendant, all crew members, preliminary crewmembers, crewmembers and other aviation related stakeholders) (Service design methodology), such as understanding the insights of stakeholders by position and interviewing directly with each other's volunteers, and providing service programs that combine understanding of service and service design that can communicate with empathy have.

In addition, it is an educational program that incorporates service design methodology. It is to provide a process of analyzing the changes by using service insight of basic flight crews and basic tools.

Also, the above-mentioned method is to provide a process for improving the understanding of the position crews of the current crew and communicating with each other (senior, junior).

It also provides a process for improving and sharing understanding of the business for communication and harmony for all airline companies (personnel, accounting, executives, etc.).

An embodiment of the present invention provides an aviation service training method that combines a service design for carrying out aviation service education in which service design is applied to an aviation service related person by communicating between an aviation service training server and a plurality of aviation service related terminals, The air service related terminals are used to communicate with a plurality of air service related persons to derive aviation service education contents including aviation service status, aviation service problem, aviation service rule, and new aviation service idea for each aviation business person An air service discovery process for registering the air service education contents derived by each air service related person in the air service education server for each terminal related to the air service; The method of claim 1, further comprising the steps of: (a) creating a new aviation service based on the aviation service education contents; (b) defining a new aviation service for each aviation service person through a virtual experience of the aviation service; An air service definition process for registering the air service with the air service education server for each terminal related to the air service; After obtaining the business application method to be taken by each air service stakeholder based on the new aviation service, the application method derived by each air business related person is registered in the aviation service education server for each terminal related to the air service The process of developing aviation services; And a detailed scenario for an aviation service based on the business application method is derived for each aviation business person and then the detailed service scenario derived from each aviation business related person is registered in the aviation service education server for each aviation service related terminal Process.

Wherein the aviation service discovery process comprises: a first discovery first design process for exchanging an introductory content including self introduction, self pros and cons, and ideas among the terminals related to the airline business; The air service business related terminal analyzes the introductory contents of a person other than the person himself / herself and analyzes the person / person's personality / image of the person himself / herself and the other person, process; A third discovery design process in which the air service related user terminal plays a moving image related to an air service and then receives an air service problem and an air service rule from the person concerned with the air service and exchanges it with another air service related person terminal; And a discovery fourth design process in which the air service related user terminal displays the air service problem of another person, the air service rule, inputs a new air service idea from the air service business person himself / herself, and registers the new air service idea in the air service education server have.

The first design process exchanges the introductory contents including the self introduction, the pros and cons, the ideas as the post-it message form among the terminals related to the air service, and the post-it message includes a Korean language, a multilingual language including English, And a multimedia message recorded in the form of a call.

Wherein the air service definition process includes: a first definition design process in which the air service related terminal receives and displays an air service organization chart from an airline business person; A second definition design process in which the terminal related to the airline service receives and analyzes needs analysis and perspective analysis of aviation services based on the airline organization chart; A third definition design process in which the air service related user terminal inputs and displays a virtual experience feeling for the air service when the person concerned with the air service is a guest, A fourth definition design process in which the air service related user terminal receives a new air service according to the needs analysis and perspective analysis of the air service and the air service organization chart based on the virtual experience feeling; And a definition fifth design process in which the air service related user terminal registers new air services derived by each air service related person in the air service education server for each air terminal related to air services.

The point of view analysis in the second definition design process may be characterized in that the terminal related to the airline service provides a SWOT analysis tool and the SWOT analysis is performed from the airline business related person using the SWOT analysis tool.

In the third definition designing process, the virtual experience emotion is displayed on the 3D virtual screen when the air service related person terminal assumes that the person concerned with the air service is a guest and displays the virtual service experience on the 3D virtual screen, .

The development process of the aviation service includes a development first design process in which a business application method to be taken by each aviation service stakeholder based on the new aviation service is input for each airline business person; And a development second designing process in which the air service related terminal registers the business application method derived by each air service related person in the air service education server for each air terminal related to the air service.

The development first design process includes a development 1-1 design process in which an aviation service education server provides a brainstorming web in which brainstorming can be performed between terminals involved in an airline business; A development 1-2 design process in which the air service related user terminal discusses a business application method to be taken by each air service stakeholder based on the new air service through the brainstorming web; And a development stage 1-3 design process in which the air business related terminal receives input of a business application scheme derived from an airline business related person.

In the aviation service verification process, the aviation service education server may share the aviation service detailed scenarios derived by each air service related person with other air service related persons.

According to the embodiment of the present invention, the education problem of the current airline service education and training program is secured and the experiential education program of the new experience and value-based viewpoint of the sympathetic service is developed by combining the design thinking and the service design methodology of various viewpoints Opening a new paradigm in the aviation service industry, we can improve safety and service quality.

The education program of the aviation service that incorporates the service design is a general education composed of the tutor, the crew academy, and the school, and it improves the understanding of the occupation to the preliminary service to the airline of the airline worker who consumes a lot of money. It will help other occupational groups in the future as well as education that enables them to communicate with each other's ideas, emotions and emotions. It also provides opportunities to check the attitude of airlines and service personnel in advance by securing personal strengths and strengths of practical work. .

In addition, to educate qualified service personnel, the air service education program that utilizes the service design methodology for the organization alleviates the characteristics of airlines and promotes sharing and communication understanding, Can be completed.

FIG. 1 is a flowchart illustrating a service design methodology according to the present embodiment and an air service design process combining double diamonds.
BACKGROUND OF THE INVENTION Field of the Invention [0001]
3 is a configuration block diagram of an airline business related terminal according to an embodiment of the present invention;
4 is a flowchart illustrating an aviation service training method incorporating a service design according to an embodiment of the present invention.
FIG. 5 is a flow chart illustrating an air service discovery process in an air service education education incorporating a service design according to an embodiment of the present invention.
FIG. 6 is a flow chart illustrating an air service definition process in an air service education education incorporating a service design according to an embodiment of the present invention; FIG.
FIG. 7 is a flow chart illustrating a process of developing an aviation service in an aviation service education incorporating a service design according to an embodiment of the present invention.

BRIEF DESCRIPTION OF THE DRAWINGS The advantages and features of the present invention, and how to achieve them, will be apparent from the following detailed description of embodiments thereof taken in conjunction with the accompanying drawings. The present invention may, however, be embodied in many different forms and should not be construed as being limited to the exemplary embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete and will fully convey the concept of the invention to those skilled in the art. And the present invention is only defined by the scope of the claims. In the following description, well-known functions or constructions are not described in detail since they would obscure the invention in unnecessary detail.

FIG. 1 is a flowchart illustrating a service design methodology according to an embodiment of the present invention and an air service design process combining double diamonds.

Service design refers to all the tangible and intangible factors (process, system, interaction, emotional roadmap, etc.) that customers experience through service, (Customer-oriented) contextual research methods to capture potential needs among stakeholders and to implement them through creative, multi-disciplinary, collaborative design methods, thereby providing effective and efficient service to customers and service providers And means a method and field to enhance the attractive service experience

The present invention allows such a service design to be incorporated into air service education. In other words, the basic understanding of the crew is to use the design methodology to understand the job, to organize the idea by using Post-it, and as a basic aviation service, to grasp the qualities and to attach the design methodology to those who aim to prepare airline incumbents and employment And make sure that they understand the understanding of their job and that they can communicate directly with the service people of the applicants. Therefore, it is necessary to grasp the qualities of the airline service person, design methodology to those who aim to prepare the airline incumbent (other than the field crew member) and employment preparation, and to understand the occupation or the insight of the stakeholders by the position, Interviews with each other (using service design methodology) Can communicate with understanding and sympathy.

Referring to FIG. 1, an aviation service education program that combines a service design according to an embodiment of the present invention includes a process (DISCOVER) for deriving an aviation service job suitable for the user through communication and meeting with another person, a virtual person (DEFINE) After checking the main points required by the airline main service and the service person, the service design concept sheet is completed. (DEVELOP), and service blueprints. After completing the preparations, we arrange the overall process for interviewing the airline crew and joining the airline. Through its own competitiveness and strengths, and the training of personality education of service personnel, It includes a process (DELIVER) to share the process and results).

1. DISCOVER course

In some cases, interest is divided into image making, research, and confidence. When using Post-it's ideas, you can use Korean, English and multilingual languages, pictures, and symbols. Ice breaks to introduce themselves to each other as they go about each other. Analyze your pros and cons and other applicants' ideas and write them on post-it as much as possible. Check out the strengths and weaknesses of other people's ideas through the design methodology of speed rating, and check their own external and internal personality and images that they think about themselves and others. - Search for job for crew by desk research and identify needs Write it down. Once again, through the design methodology of speed rating, we find the best ideas among various people's opinions.

After watching the video using the shadowing technique, I discovered everything related to the aviation service that I share with and communicate with the existing ideas such as finding the problems related to the crew and the pros and cons of my own crew, Services, images, etc.) using a post-it (see point of view with respect for ideas and perspective of design sinking, what they need and what services they want to have) Contextual interviews can be used to find insights for individual flight crew members, to discover air service rules through affinity diagrams of design methodologies, to create new ideas, and to generate big ideas.

2. DEFINE course

Creating a stakeholder map for each airline (Developing organizational understanding skills) SWOT Analysis SWOT Analysis Combining service avatars with thoughtful service ideas for service crews, the service design methodology is combined to create a virtual person By combining Passoe's service design methodology, which is an aviation service, with core needs of each airline service, parser, and insight analysis service design methodology, the customer can create a customer Journey Map And experience new indirect experiences and new insights on the service people who see in the customer's standpoint.

By combining Service Experience Analysis, a service design methodology, we rediscover the primary insight of the preliminary aviation service by discussing the direct factors wow point and pain point needs for the actual required service person. After grouping the main ideas again, we define the core of the aviation service that we found through the program as the design principle of service design methodology.

3. DEVELOP Course

Service Concept Development Through the Brainstorming Web course, which is a service design methodology, brainstorm each group with a focus on the core issues that need the airline main service and service person. Service concept Key words are used to identify key words of an air service and organize them. Through the IDEA Development process, we will summarize the ideas of each aviation service and try to grasp the problems, causes and needs of customers again.

The Service Design Concept Sheet (One-Paper) will organize the idea of the airline service person to be completed at a glance. This should include the characteristics of each service person completed by the program and the customer's request for the airline's request. Applying Service Prototype, I will make a step-by-step approach to airline companies and service providers in order and in the future. Use Service IDEA Development Result to make history complete at a glance.

4. DELIVER Course

Through the blueprint, detailed information about the airline service person is graphed and prepared, or prepared, and the overall process for the airline crew interview and airline entry is organized through the post-completion step. Through the creation of specific scenarios, we share the process and results of analyzing existing and future changes by creating necessary parts such as competitiveness and strengths of our own, and human personality education of service people.

The education program of the aviation service that incorporates the service design is a general education composed of the tutor, the crew academy, and the school, and it improves the understanding of the occupation to the preliminary service to the airline of the airline worker who consumes a lot of money. It will help other occupational groups in the future as well as education that enables them to communicate with each other's ideas, emotions and emotions. It also provides opportunities to check the attitude of airlines and service personnel in advance by securing personal strengths and strengths of practical work. .

In addition, to educate qualified service personnel, the air service education program that utilizes the service design methodology for the organization alleviates the characteristics of airlines and promotes sharing and communication understanding, I hope to be completed.

According to the present embodiment, it is possible to provide a process of analyzing a change by using a service tool design methodology, grasping service insights of preliminary crew members different from existing ones, and using basic tools.

As described above, it is possible to provide a process for improving the understanding of the position crews of the current crew and communicating with each other (senior, junior).

In this way, it is possible to provide a process (to create a pre-work map, to create a persona) to improve and share understanding of business for communication and harmonization to all airline companies (personnel, accounting, executives, etc.).

The new paradigm of aviation service industry is developed by developing experiential education program with new experience and value-based perspective of empathy service by combining design thinking and service design methodology of various perspectives by securing education problem of airline service education and training program And improve safety and service quality. A preliminary crew training program that combines service design. Basic understanding of crew. Using design methodology to understand occupation, post-it is used to organize ideas, basic air service as a person, The design methodology is applied to people who do not know how to understand the understanding of occupation and to communicate directly with the sympathy of the applicants of the applicant.

On the other hand, the air service education method that incorporates the service design described above can be implemented not only on the offline side of the school, but also on the air service education system. Hereinafter, the aviation service education system that can implement aviation service education combining service design and the aviation service education method through such system will be described.

FIG. 2 is a block diagram of an air service education system incorporating a service design according to an embodiment of the present invention, and FIG. 3 is a block diagram of an air service related terminal according to an embodiment of the present invention.

2, the air service education system incorporating the service design of the present invention may include a wired / wireless communication network 100, an air service related terminal 200, and an air service education server 300.

The wired / wireless communication network 100 is a communication network that supports asynchronous communication and wireless communication between the air service related terminal 200 and the aviation service training server 300. When the wired / wireless communication network 100 is implemented as a wireless communication network, a wireless mobile communication network including a base transceiver station (BTS), a mobile switching center (MSC), and a home location register (HLR) So that data communication can be performed. In addition, when the wired / wireless communication network 100 is implemented as a wired communication network, it can be implemented as a network communication network, and data communication can be performed according to an Internet protocol such as TCP / IP (Transmission Control Protocol / Internet Protocol).

The airline business related terminal 200 is a terminal used by an air related business person and includes a smart phone, a desktop PC, a tablet PC, a slate PC, a notebook computer, or the like. It is needless to say that the terminal to which the present invention is applicable is not limited to the above-described type, but may include various terminals capable of communicating with external devices.

Here, the term "aviation-related person" refers to a concept including not only the preparer for a postal service, a person in charge of a postal service, but also all interest-holders in an airline.

2, the air service business operator terminal 200 includes a terminal communication unit 210, a terminal memory 220, a terminal display unit S230, a terminal input unit S240, a terminal control unit S250 ).

The terminal communication unit 210 is a module for performing communication through a mobile communication network. When performing mobile communication such as 3G and 4G, the terminal communication unit 210 includes an RF transmitter (not shown) for up-converting and amplifying the frequency of a radio- An RF receiver (not shown) for low-noise amplifying the received radio signal and down-converting the frequency, and the like.

The terminal memory 220 is a storage body for storing the aviation service training app information, screen graphic interface (GUI) information, and the like of the present invention. Such a memory is a module capable of inputting and outputting information such as a flash memory, a CF card (Compact Flash Card), and an SD card (Secure Digital Card) There may be.

The terminal display unit (S230) is a module for displaying a learning screen of an aviation service training app selected by the learner.

The terminal input unit S240 is a module that receives input from the learner through the learning screen of the aviation service training app displayed through the terminal display unit S230. The terminal input unit S240 and the terminal display unit S230 may be implemented as a single type of touch screen panel. A touch screen panel is a display window provided on a front surface of a terminal to provide a touch screen screen capable of simultaneously performing input and display, and includes a graphical user interface (GUI) for communicating with a learner Display.

The terminal control unit S250 is implemented as an MCU (Main Control Unit) that controls each functional module of the terminal, and is a module in which an application program (APP) of the present invention is installed. Such an aviation service education application is a service providing service for aviation service related education contents including aviation service status, aviation service problem, aviation service rule, and new aviation service idea, And registers the contents in the aviation service education server 300 for each air service business terminal 200. In addition, based on the aviation service education contents, the idea of aviation service to be applied to each job group of the airline is derived, and new aviation service is defined for each aviation service person through virtual experience of aviation service, To the aviation service education server (300) for each of the aviation service related terminals (200). In addition, based on the new aviation service, after deriving a business application method to be taken by each aviation service stakeholder by each aviation business related person, a business application method derived by each aviation business related person is referred to as an aviation service education server (300). Also, after detailing the detailed scenarios of the aviation services based on the business application method, the detailed scenarios of the aviation services derived by the respective persons involved in the aviation services are registered in the aviation service education server 300 for each of the aviation service related terminals 200 do.;

For reference, the learner terminal 10 implemented with a smart phone or the like can install, add or delete hundreds of various applications (application programs) as desired by the user, And can implement an appropriate interface through various applications. Therefore, you can download the aviation service training app from Google Market, Apple Store, etc. and install it on the smartphone.

The aviation service training server 300 has the same configuration as a typical web server in terms of hardware and is implemented in various types of languages such as C, C ++, Java, Visual Basic, Visual C, And a program module which functions as a program module. In addition, it can be implemented using a web server program that is variously provided according to operating systems such as dos, window, linux, unix, and macintosh for general server hardware. have.

The aviation service education server 300 provides aviation service education combining service design for carrying out aviation service education combining aviation service related persons by communicating among a plurality of aviation service related terminals 200 .

FIG. 4 is a flowchart illustrating an aviation service training method incorporating a service design according to an embodiment of the present invention. FIG. 5 is a flowchart illustrating an aviation service discovery process in an aviation service education incorporating a service design according to an embodiment of the present invention. FIG. 6 is a flowchart illustrating an air service definition process in an air service education education incorporating a service design according to an embodiment of the present invention. FIG. 7 is a flowchart illustrating an air service definition process according to an embodiment of the present invention. It is a flowchart showing the process of developing aviation service in aviation service education.

An aviation service education method that combines the service design of the present invention for carrying out aviation service education in which service design is applied to aviation service related persons by communicating between the aviation service education server 300 and a plurality of aviation service related persons terminal 200 As shown in FIG. 4, may include an air service discovery process S210, an air service definition process S220, an air service development process S230, and an air service verification process S240.

The process of discovery of air services (S210) is a process of discovering the insights that each individual thinks about airline crews, discovery of air service rules through affinity diagrams of design methodologies, deriving new ideas, and discovering big ideas (DISCOVER) . To this end, the aviation service discovery process (S210) communicates with a plurality of aviation related persons using the aviation service related terminal (200) and includes the aviation service status, aviation service problem, aviation service rule, and new aviation service idea And then registers the aviation service education contents derived by each of the aviation service related persons in the aviation service education server 300 for each of the aviation service related terminals 200. [

5, the aviation service discovery process S210 includes a discovery first design process S211, a discovery second design process S212, a discovery third design process S213, , And a fourth design discovery process (S214).

The discovery first design process (S211) is a process of exchanging the introductory contents including the self introduction, the self-pros and cons, and the ideas among the air-service-related terminals 200. In the first design process S211, the introductory contents including the self introduction, advantages and disadvantages, and ideas are exchanged between the airline business related terminals 200 as a post-it message, and these post- And may have a multimedia message format recorded as a form of language, picture, or symbol. Therefore, you can introduce your ideas and ideas through Ice Breaking by using post-ites such as image making, research and confidence.

In the second discovery design process (S212), the airline business related terminal 200 analyzes the introductory contents of a person other than the person himself / herself and analyzes personality and images of the person himself / herself And registers it in the aviation service education server 300. Therefore, through the design methodology of speed rating, it is possible to check the strengths and weaknesses of other people 's ideas and to check the person' s own and other person 's external and internal personality and images. Through desk research, you can search for occupations for your crew and identify your needs.

The third design discovery process S213 is a process in which the air service user terminal 200 reproduces the moving image related to the air service and receives the air service problem and the air service rule from the air service related person himself, . Therefore, after watching the video using the shadowing technique, I find all the problems related to the aviation service that I share with and communicate with the existing ideas such as the discovery of problems related to the crew and the pros and cons of my own crew , Services, images, etc.) can be variously identified using Post-it,

The fourth design process (S214) of the discovery fourth design process is a process in which the air service business operator terminal 200 displays the air service problem of another person, the air service rule, receives the new air service idea from the air service business person, . Therefore, it is possible to discover the insights that each individual thinks about the airline crew, and to discover the air service rule through the affinity diagram of the design methodology, to draw out new ideas, and to come up with big ideas.

Meanwhile, the air service definition process (S220) is a process of defining the core of the found air service to be found. For this purpose, the air service definition process (S220) is to derive an air service idea for each group to be applied to each group of the airline based on the air service education contents, define a new air service for each air service person through virtual experience of the air service, And registers the new aviation service derived by each air service related person in the aviation service education server 300 for each air service related terminal 200.

6, the air service definition process S220 includes a first definition process S221, a second definition process S222, a third definition process S223, , A fourth definition design process (S224), and a fifth definition design process (S225).

The first designing process (S221) is a process in which the air service business operator terminal 200 receives an air service business organization chart from an airline business person and displays the same. Therefore, it is possible to develop a stakeholder map for each airline and to develop skills to improve organizational understanding.

The second definition designing process (S222) is a process in which the terminal 200 related to the airline business receives and analyzes the needs analysis and perspective analysis of the airline service based on the airline organization chart. The perspective analysis in the second definition design process S222 may be a perspective analysis through the SWOT analysis from the aviation business person using the SWOT analysis tool by providing the SWOT analysis tool 200 with the aviation business related terminal 200. [ Therefore, SWOT Analysis can be combined with aviation service, so that preliminary crew can think about service idea, and by combining service design methodology, it is possible to make aviation service according to each group by virtual person.

The third designing process (S223) is a process in which the air service user terminal 200 receives and displays the virtual experience feeling of the air service when the air service user is a guest. Therefore, by combining the core needs of each airline service, parser, and the design methodology of insight analysis service design, I have created a customer Journey Map, which is a virtual service of the crew service, and then we have a basic indirect experience of empathy and emotion with customers. It is possible to discover indirect experience training and new insights on the service person in the viewpoint of the customer. Here, the virtual experience emotion in the defined third design process (S223) indicates that the aviation service related person terminal 200 displays the aviation service virtual experience on the 3D virtual screen when the person concerned with the aviation service is the guest, It may be a virtual experience emotion to receive input.

The fourth design process (S224) is a process in which the terminal 200 related to the aviation service receives input of a new aviation service according to the needs analysis and perspective analysis of the aviation service and the aviation service organization based on the virtual experience appraisal. Therefore, it is possible to rediscover the primary insight of the preliminary aviation service by discussing the direct factor wow point and pain point needs of practically needed service person by combining service experience analysis which is service design methodology. After the main ideas are grouped again, the design principle, the service design methodology, will be able to define the core of the new air service discovered through the program.

Definition In the fifth design process (S225), the air service business terminal 200 registers new aviation services derived by each air service related person in the aviation service education server 300 for each air service related terminal 200.

Meanwhile, the process of developing the air service (S230) is a process in which a person develops step by step in a certain order and method to enter an airline and an airline service person (DEVELOP). To this end, the process of developing the air service (S230) derives the application method of each air service stakeholder based on the new air service for each person involved in the air service, And registers it in the aviation service education server 300 for each terminal 200.

Referring to FIG. 7 together with the air service development process S230, the air service development process S230 may include a first design process S231 and a second design process S232.

The first design development process (S231) is a process of receiving the application of the business application to be taken by each air service stakeholder based on the new air service for each airline business person. The development first design process (S231) can be performed through brainstorming. To this end, the development first design process S231 may include a development design 1-1 design process S231a, a development 1-2 design process S231b, and a development 1-3 design process S231c .

The development design 1-1 design process (S231a) is a process of providing a brainstorming web in which the aviation service education server 300 can perform brainstorming between the aviation service related terminals 200.

The development 1-2 design process (S231b) is a process in which the airline business-related terminal 200 discusses application of business applications to be performed by each airline service stakeholder based on a new airline service through a brainstorming web. Therefore, Brainstorming Web course can provide brainstorming for each group focusing on the core issues that need the airline main service and service person.

The development design process 1-3 (S231c) is a process in which the airplane business operator terminal 200 receives business application plans derived from the airline business related persons. For example, the Service Concept Key word is used to identify key words of an airline service, and the IDEA development process is used to organize ideas for each air service, and to identify problems, causes, and needs of customers again. have.

The second development design process (S232) is a process in which the terminal 200 related to the airline business registers the business plan derived by each airline business related person to the airline service education server 300 for each airline related terminal 200 . For example, the service design concept sheet (One-Paper) is used to organize and collect the ideas of the airline service so that it can be completed. Here, the characteristics of each service person completed by the program, There are three things you need to do. Applying Service Prototype, I will make a step-by-step approach to airline companies and service providers in order and in the future. Use Service IDEA Development Result to make history complete at a glance.

Meanwhile, the process of verifying the air service (S240) is a process of analyzing the existing and subsequent changes by making necessary parts such as the own competitiveness and strengths and the personality education of the service person through the preparation of a specific scenario. To this end, the air service verification process (S240) derives the detailed air service sub-scenarios based on the business application method for each air service business person, and then the detailed air service sub-scenario derived by each air service related person And registers it in the aviation service education server 300.

Further, in the aviation service verification process (S240), the aviation service training server 300 can implement the detailed description of the aviation service related to each air service related person with the other air service related persons. Therefore, it is possible to arrange the overall process for interviewing the airline crew and entering the airline through the post-completion phase of preparing and preparing the airline service. Through the creation of specific scenarios, we will create necessary parts such as our own competitiveness, strengths, and personality education of service personnel, and share the process and results of analyzing the changes of existing and future.

The embodiments of the present invention described above are selected and presented in order to facilitate the understanding of those skilled in the art from a variety of possible examples. The technical idea of the present invention is not necessarily limited to or limited to these embodiments Various changes, modifications, and other equivalent embodiments are possible without departing from the spirit of the present invention.

S210: Air service discovery
S220: Air service definition
S230: Development of aviation service
S240: Air service verification

Claims (9)

1. A method of training an aviation service that combines a service design for carrying out aviation service education in which service design is applied to an aviation service related person by communicating between an aviation service education server and a plurality of aviation service related terminals,
The air service related terminals are used to communicate with a plurality of air service related persons to derive aviation service education contents including aviation service status, aviation service problem, aviation service rule, and new aviation service idea for each aviation business person An air service discovery process for registering the air service education contents derived by each air service related person in the air service education server for each terminal related to the air service;
The method of claim 1, further comprising the steps of: (a) creating a new aviation service based on the aviation service education contents; (b) defining a new aviation service for each aviation service person through a virtual experience of the aviation service; An air service definition process for registering the air service with the air service education server for each terminal related to the air service;
After obtaining the business application method to be taken by each air service stakeholder based on the new aviation service, the application method derived by each air business related person is registered in the aviation service education server for each terminal related to the air service The process of developing aviation services; And
An aviation service verification process of deriving a detailed air service sub-scenario based on the business application method for each air service business person and then registering the detailed air service sub-scenario derived by each air service business entity in the aviation service education server for each air terminal ;
A method of training an aviation service that incorporates a service design that includes.
The method of claim 1,
A discovery first design process for exchanging self introduction contents including self introduction, self pros and cons, and ideas among the terminals related to the airline business;
The air service business related terminal analyzes the introductory contents of a person other than the person himself / herself and analyzes the person / person's personality / image of the person himself / herself and the other person, process;
A third discovery design process in which the air service related user terminal plays a moving image related to an air service and then receives an air service problem and an air service rule from the person concerned with the air service and exchanges it with another air service related person terminal; And
A fourth discovery design process in which the air service related user terminal displays a problem of an air service of another person, an air service rule, receives a new air service idea from the airline related person himself and registers it in the air service education server;
A method of training an aviation service that incorporates a service design that includes.
The method as claimed in claim 2,
The introductory contents including the self introduction, advantages and disadvantages, and ideas are exchanged between the terminal of the airline business as a post-it message,
Wherein the post-on message is a multimedia message recorded in the form of a multilingual language including Korean, English, and pictures and symbols.
The method according to claim 1,
A first definition design process in which the airline service related terminal receives and displays an airline organization chart from an airline business person;
A second definition design process in which the terminal related to the airline service receives and analyzes needs analysis and perspective analysis of aviation services based on the airline organization chart;
A third definition design process in which the air service related user terminal inputs and displays a virtual experience feeling for the air service when the person concerned with the air service is a guest,
A fourth definition design process in which the air service related user terminal receives a new air service according to the needs analysis and perspective analysis of the air service and the air service organization chart based on the virtual experience feeling; And
A fifth definition design process of registering, in the aviation service education server, the new aviation service derived by each air service related person by the terminal related to the aviation service;
A method of training an aviation service that incorporates a service design that includes.
The method according to claim 4, wherein in the definition second design process,
And a SWOT analysis tool for providing a SWOT analysis tool to the terminal related to the airline service, the SWOT analysis being a perspective analysis from an airline business related person using the SWOT analysis tool.
5. The method according to claim 4, wherein in the third design process,
The aviation service related user terminal displays aviation service virtual experience on a 3D virtual screen when it is assumed that the person involved in the aviation business is a guest, Way.
The method according to claim 1,
A first development design process in which a business application method to be taken by each air service stakeholder based on the new air service is input for each airline business person; And
A second designing process in which the terminal related to the airline business registers a business application scheme derived by each airline related person in the airline service training server for each terminal related to the airline business;
A method of training an aviation service that incorporates a service design that includes.
8. The method according to claim 7,
A development 1-1 design process in which an aviation service education server provides a brainstorming web in which brainstorming can be performed between terminals involved in an airline business;
A development 1-2 design process in which the air service related user terminal discusses a business application method to be taken by each air service stakeholder based on the new air service through the brainstorming web; And
A development stage 1-3 design process in which the terminal related to the airline business receives a business application plan derived from an airline business related person;
A method of training an aviation service that incorporates a service design that includes.
The method according to claim 1,
Wherein the aviation service education server is configured to share an aviation service detailed scenario derived by each aviation related person with other aviation business related persons.

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