KR20150068681A - Mobile Mentoring Service System and Method therefor - Google Patents

Abstract

The present invention relates to a mobile mentoring service system and method therefor, more specifically, to the mobile mentoring service system and method therefor, by which, after constructing a system through which a questioner and a respondent can embody a one-to-one chatting service or a group chatting service through a mobile messenger, the questioner and the respondent become members, the questioner selects a respondent proper for own situation among a plurality of respondents to receive counseling through chatting, text message, phone call, etc., and, by distributing a proper profit to the respondent and news agency, the questioner is capable of receiving customized counseling, the possibility of the respondent′s participation is increased, and cooperation of the news agency is induced, so efficiency of the mobile counseling can be maximized.

Description

[0001] Mobile Mentoring Service System and Method Therefor [0002]

The present invention relates to a mobile counseling service system and method, and more particularly, to a system and method for a mobile counseling service, in which a questioner and a responder can establish a one-on-one or a group chat service through a mobile messenger, , A questioner selects a suitable respondent among a plurality of respondents to receive counseling through chat, text, and telephone, distributes appropriate income to the respondent and the communication company, To a mobile counseling service system and method capable of maximizing the efficiency of mobile counseling by inducing cooperation of telecommunication companies.

Recently, as the information and communication infrastructure including the Internet has been developed, attempts have been made to combine information communication technologies with various business models. One such field is online education services.

In the past, ICT was introduced to educational services. In general, a company providing education services promoted its educational curriculum, lecturers, and lecture characteristics. After recruiting students, they conducted online education curriculum and completed education After that, the education service model was mainly focused on evaluating students' achievement or responding to questions.

Models developed in this general online education service model were classified into training curriculum or adding teachers, and there were models such as providing lecture evaluation more precisely as a feature of the lecture, or applying new teaching techniques.

However, in the past, as described above, the educational service model based on lecture based on the educational curriculum has been limited, so that one-to-one education counseling between the learner and the lecturer is not enough, not a uniformized curriculum. Mobile Messenger is one of the few cases that applied to education counseling.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned problems, and it is an object of the present invention to provide a mobile communication system in which a questioner and a responder can establish a one- A questioner chooses a respondent who is suitable for his / her situation among a plurality of respondents to receive a consultation through chat, text, and telephone, and distributes appropriate income to a respondent and a communication company, And to maximize the efficiency of mobile counseling.

The present invention relates to a mobile counseling service system, which comprises a member registering unit for receiving a questioner member registration request from a questioner terminal through a mobile messenger, receiving a respondent member registration request from a responder terminal and processing member registration, A consultant information providing unit for providing responder related information classified into categories by the questioner terminal; and a server for receiving a consultation start request for a specific respondent from the questioner terminal through the mobile messenger and delivering the request to the respondent terminal, A consulting management means for receiving a consent and generating a mobile messenger chat window between the interrogator terminal and the responder terminal; and a controller for receiving the evaluation result of each consultant from the interrogator terminal via the mobile messenger, A service evaluating means for providing the questioning terminal with the questioner terminal through a market, and a cost payment means for transmitting the cost payment information to the questioner terminal and transmitting the cost deposit information to the responder terminal. The service server transmits a questioner member registration request to the service server, receives the responder-related information classified by category from the service server, transmits a consultation start request for a specific responder to the service server to start consulting, To the service server, receives the evaluation result for each responder from the service server, and receives the payment settlement information from the service server; And a responder terminal for transmitting a responder member registration application to the service server, receiving a consultation start request from the service server, transmitting a consultation consent, starting consultation, and receiving cost deposit information from the service server.

In this case, the member registering means may include a function of providing a member registration guide page including a questioner-related guide or a responder-related guide through a mobile messenger to the questioner terminal or the responder terminal.

Also, the consultation information providing means may include a function of receiving a respondent search request by keyword search from the interrogator terminal through a mobile messenger, and providing a response search result to the interrogator terminal.

According to another aspect of the present invention, there is provided a mobile consultation service method comprising the steps of: (A) receiving a questioner member registration request from a questioner terminal through a mobile messenger and receiving a respondent member registration request from a respondent terminal; (B) providing, by the service server, responder-related information classified into categories to the questioner terminal through a mobile messenger; (C) the service server receives a consultation start request for a specific respondent from the interrogator terminal through the mobile messenger, transfers the consultation start request to the respondent terminal, receives the consultation consent from the respondent terminal, Creating a mobile messenger chat window between the mobile messenger chat window; (D) receiving, by the service server, an evaluation result of each consultant from the questioner terminal through a mobile messenger, and providing the evaluation result of each responder to the questioner terminal through a mobile messenger bulletin board; And (E) transmitting, by the service server, the cost settlement information to the questioner terminal, and transmitting the cost deposit information to the responder terminal.

The step (A) may include: (A1) transmitting the member registration guide page to the questioner terminal and the responder terminal by the service server.

In this case, the step (B) comprises the steps of: (B1) receiving, by the service server, a respondent search request by keyword search from the interrogator terminal through a mobile messenger and providing a result of searching for a respondent to the interrogator terminal; And a control unit.

According to the present invention, through the mobile messenger, the questioner and the responder can make a personalized consultation to the questioner through a unique system capable of realizing one-on-one or group chat service, raise the possibility of participation to the questioner, Is effective in maximizing the efficiency of mobile consulting.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is an overall block diagram of a mobile consulting service system according to a preferred embodiment of the present invention; FIG.
FIGS. 2A to 2O are views illustrating an example of a mobile messenger screen in which a mobile consulting service according to a preferred embodiment of the present invention is implemented through a mobile messenger. FIG.
3 is an overall flow diagram of a mobile consulting service method according to a preferred embodiment of the present invention;

Before describing the specific details for the practice of the invention, terms and words used in the specification and claims should be construed to enable the inventor to properly define the concept of a term in order to best describe its invention It should be interpreted as meaning and concept consistent with the technical idea of the present invention.

It is to be noted that the detailed description of known functions and constructions related to the present invention is omitted when it is determined that the gist of the present invention may be unnecessarily blurred.

Hereinafter, a mobile consultation service system according to a preferred embodiment of the present invention will be described in detail with reference to FIG.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is an overall block diagram of a mobile consulting service system according to a preferred embodiment of the present invention; FIG.

1, the mobile consultation service system according to a preferred embodiment of the present invention includes a service server 100, a questioner terminal 200, and a responder terminal 300. [

The service server 100 also functions as a mobile messenger server according to the present invention. The service server 100 is a server of a company providing a mobile consulting service according to a preferred embodiment of the present invention. The service server 100 includes a questioner terminal 200 and a responder terminal 300 It is possible to distribute and install the mobile messenger according to the present invention in advance and assume that the interrogator terminal 200 and the responder terminal 300 are smart phones capable of installing and executing the mobile messenger.

In the following, it is assumed that the mobile counseling field according to the preferred embodiment of the present invention is the field of education counseling. The questioner will assume that the parents of the student preparing for university entrance examination and the respondent are college students of various majors experienced university entrance examination, The present invention is not limited thereto. The questioner is an individual who needs personalized counseling in various fields, and the respondent can enlarge and apply it to individuals who have accumulated a certain degree of experience in various fields.

First, the service server 100 includes a member registration unit 110, a consultation information providing unit 120, a consultation management unit 130, a consultation evaluation unit 140, and a cost payment unit 150.

The member registration means 110 receives a questioner member registration request from a questioner terminal 200 through a mobile messenger and receives a responder member registration request from a responder terminal 300 via a mobile messenger to process member registration.

The member registration means 110 provides a member registration guidance page through a mobile messenger before receiving a member registration application. The member registration guidance page includes consultation service content information and cost payment information as questioner-related guidance, The consultation counterpart information and the cost deposit information may be included.

Next, the counseling information providing means 120 provides a plurality of respondent-related information to the questioner terminal 200 through the mobile messenger. The counseling information providing means 120 may provide information on a plurality of respondents, such as a university, a high school, And provides the classified information to the interrogator terminal 200. The interrogator-

In addition, the counseling information providing means 120 receives a respondent search request by a keyword search from the questioner terminal 200 through the mobile messenger and provides a result of the respondent search, and the search keyword is transmitted to a university, a high school, May be a keyword in a category divided into fields such as a major, a consultable subject, a consultable method, a popularity ranking, and the like.

In addition, the counseling information providing means 120 provides the admission-related information to the questioner terminal 200 through the mobile messenger bulletin board in addition to the responder-related information. Related contents collected from the database of the user.

Next, the counseling management means 130 receives a consultation start request for a specific respondent from the questioner terminal 200 via the mobile messenger, transfers it to the responder terminal 300, and transmits a consultation acceptance from the responder terminal 300 And a chat window between the interrogator terminal 200 and the responder terminal 300 is generated so that a one-to-one chat can be started.

In the present invention, it is set that the consultation between the interrogator and the respondent is performed through the chat window due to the nature of using the mobile messenger. However, the consultation method is not limited thereto, and a message such as an SMS or a direct call can be used.

In addition, the consultation management means 130 monitors the progress status after the consultation is started. When the consultation management means 130 receives the consultation end request from the questioner terminal 200 or the responder terminal 300, the consultation management means 130 terminates the chat window and displays a consultation record .

Next, the counseling evaluation unit 140 receives the evaluation results of each consultation from the questioner terminal 200 through the mobile messenger, and transmits the evaluation results or popularity rankings to the plurality of questioner terminals 200 through the mobile messenger bulletin board, Lt; / RTI >

Finally, the cost settlement means 150 transmits the cost settlement information to the questioner terminal 200 after finishing the consultation, and transmits the cost deposit information to the responder terminal 300 so that the cost processing can be performed.

In addition, the interrogator terminal 200 assumes that the user is a smartphone, such as a parent who wants to individually receive counseling for a respondent who has considerable experience in a specific field such as an admission counseling field, Receives the questionnaire member registration request to the service server 100, receives the responder-related information classified by the category from the service server 100, and transmits a respondent search request by keyword search to the service server 100 And sends a consultation start request for a specific respondent to the service server 100 to start the consultation. The evaluation result for each consultation is transmitted to the service server 100, From the service server 100, and receives the payment settlement information from the service server 100. [

The responder terminal 300 assumes that it is a smartphone and assumes that it is a terminal of a person who has a considerable experience in a specific field such as an admission counseling field as a terminal of a person who answers a questioner's consultation. And receives a consultation start request from the service server 100 to transmit a consultation consent and start a consultation. The service server 100 receives the request information from the service server 100, .

Hereinafter, an example of a mobile messenger screen in which a mobile consulting service according to a preferred embodiment of the present invention is implemented through a mobile messenger will be described with reference to FIGS. 2A to 2O.

In FIG. 2A, a questioner or a responder can confirm a screen for requesting member registration, and can perform member registration through a registration menu. 2B, an input window for inputting a mobile phone number can be confirmed as basic information for member registration. In FIG. 2C, it can be seen that a questioner and a respondent can register their photographs, input their names, or write their own introductions when registering a member.

2D is a screen for searching for respondents. The questioner can search for a respondent by keyword, and can search for a respondent by selecting a category such as a university, a department, or a high school by using the menu at the bottom, And so on.

FIG. 2E shows a screen where a respondent is searched by a keyword. When a search is made with the keyword 'design available', it can be known that a large number of respondents are searched, and each respondent's university, major, high school, Is displayed. In FIG. 2f, the result of searching for respondents searched for by university, department, and high school can be confirmed.

In FIG. 2F, for example, when a Korean university respondent is selected, respondents who belong to Korea University or graduate from Korea University are displayed together with relevant information as shown in FIG. 2G. If one of the responders is selected, the basic information and the self introduction of a specific responder can be confirmed as shown in FIG. 2H, and the number of counseling and counseling evaluation information can also be confirmed.

FIG. 2I is a screen for requesting an additional cost settlement when a questioner has a low cost settlement. FIG. 2J is a screen showing a chat window with each responder when consulting with a plurality of respondents, Can be confirmed.

FIG. 2K is a screen showing a chat window in which a questioner actually conducts a consultation with a specific respondent. The respondent may pass the related data file through a chat window, or a questioner may connect a call by touching a call menu at the bottom, It can be confirmed that a certain consulting time is given according to the predetermined consulting condition.

2I is a chat window screen in which a questioner selects a chat menu during a chat, FIG. 2M is a chat window screen in which a chat with a respondent is terminated, a questioner can evaluate a consultation of a respondent, FIG. 2 o shows a screen for displaying a recommendation respondent to a questioner together with related information when a questioner selects the recommender responder view.

Hereinafter, a mobile consulting service method according to a preferred embodiment of the present invention will be described in detail with reference to FIG.

3 is an overall flowchart of a mobile consulting service method according to a preferred embodiment of the present invention.

3, the service server 100 receives a questioner member registration request from a questioner terminal 200 through a mobile messenger and requests a responder member registration from the respondent terminal 300 through a mobile messenger And processes member registration (S10).

Step S10 may include the step of the service server 100 transmitting the member registration guidance page to the questioner terminal 200 and the responder terminal 300. [

Next, the service server 100 provides responder-related information classified by category to the questioner terminal 200 through the mobile messenger (S20).

In step S20, the service server 100 may receive a respondent search request based on a keyword search from the interrogator terminal 200 through the mobile messenger, and provide a result of searching for the respondent.

Next, the service server 100 receives a consultation start request for a specific responder from the questioner terminal 200 through the mobile messenger, transmits the request to the responder terminal 300, and transmits a consultation acceptance from the responder terminal 300 A chat window is created between the questioner terminal 200 and the responder terminal 300 so that a one-to-one chat can be started (S30).

Next, the service server 100 receives the evaluation results of each consultation from the questioner terminal 200 through the mobile messenger, and transmits the evaluation results or popularity rankings to the plurality of questioner terminals 200 through the mobile messenger bulletin board, (S40).

Finally, the service server 100 transmits cost payment information to the interrogator terminal 200 after finishing the consultation, and transmits the cost deposit information to the responder terminal 300 so that the cost processing can be performed (S50).

While the present invention has been particularly shown and described with reference to preferred embodiments thereof, it will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined by the appended claims. It will be appreciated by those skilled in the art that numerous changes and modifications can be made without departing from the invention. Accordingly, all such modifications and variations are intended to be included within the scope of the present invention.

100: service server 110: member registration means
120: consultation information providing means 130: consultation management means
140: consultation evaluation means 150: cost payment means
200: Questioner terminal 300: Responder terminal

Claims (6)

A service server (100) for providing a mobile consulting service;
Transmits a questioner member registration request to the service server 100, receives responder-related information classified by category from the service server 100, and transmits a consultation start request for a specific responder to the service server 100 And transmits the result of evaluation to the service server 100, receives the evaluation result of the responder from the service server 100, and receives the cost payment information from the service server 100 200); And
The service server 100 transmits a request for registration of a responder member, receives a consultation start request from the service server 100, transmits a consultation consent, initiates a consultation, receives cost payment information from the service server 100 And a responder terminal (300)
The service server (100)
A member registering unit 110 for receiving a questioner member registration request from a questioner terminal 200 through a mobile messenger and receiving a respondent member registration request from a responder terminal 300 and processing member registration;
A consultation information providing means 120 for providing responder related information classified into categories to the questioner terminal 200 through a mobile messenger,
Receives a consultation start request for a specific respondent from the inquiry terminal 200 through the mobile messenger and transmits the consultation start request to the responder terminal 300 and receives the consultation acceptance from the responder terminal 300, (130) for generating a mobile messenger chat window between the mobile terminal (200) and the responder terminal (300)
A consultation evaluating unit 140 receiving the evaluation results of the consultants from the questioner terminal 200 via the mobile messenger and providing the evaluation results of the respondents to the questioner terminal 200 through the mobile messenger bulletin board,
And a cost settlement unit (150) for transmitting the cost settlement information to the questioner terminal (200) and transmitting the cost deposit information to the responder terminal (300). The method according to claim 1,
The member registration means (110)
And providing a member registration guide page including a questioner-related guide or a responder-related guide through the mobile messenger to the questioner terminal (200) or the responder terminal (300). The method according to claim 1,
The consultation information providing means 120,
And a function of receiving a respondent search request by keyword search from the interrogator terminal (200) via a mobile messenger and providing the respondent search result to the interrogator terminal (200) in response thereto. In a mobile consulting service method,
(A) receiving, by the service server (100), a questioner member registration request from a questioner terminal (200) via a mobile messenger and receiving a respondent member registration request from a respondent terminal (300);
(B) providing the responder-related information classified by category to the interrogator terminal 200 through the mobile messenger;
(C) The service server 100 receives a consultation start request for a specific respondent from the interrogator terminal 200 via the mobile messenger and transfers the request to the respondent terminal 300, Generating a mobile messenger chat window between the questioner terminal 200 and the responder terminal 300, receiving the consultation approval;
(D) receiving, by the service server 100, the evaluation result of each consultant from the questioner terminal 200 via the mobile messenger, and providing the evaluation result of each responder to the questioner terminal 200 through the mobile messenger bulletin board ; And
(E) transmitting the cost payment information to the questioner terminal (200) by the service server (100) and transmitting the cost deposit information to the responder terminal (300). 5. The method of claim 4,
The step (A)
(A1) transmitting the member registration guidance page to the questioner terminal (200) and the responder terminal (300) by the service server (100). 5. The method of claim 4,
The step (B)
(B1) the service server 100 receives a respondent search request by keyword search from the interrogator terminal 200 via a mobile messenger, and provides a response search result to the interrogator terminal 200 in response thereto; The mobile consulting service method comprising the steps of:

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