KR20190059888A - Language translation system for supporting communication between service provider and user - Google Patents

Abstract

One embodiment of the present invention relates to a language substitution system for supporting communication between a service provider and a user to enable accommodations to smoothly communicate with a guest who uses a foreign language. According to one embodiment of the present invention, the language substitution system comprises a service terminal and a server. The service terminal receives a speech of a speaker, transmits the speech to the server, performs device control in accordance with a coded instruction received from the server, and auditorily outputs response content in a corresponding foreign language when the language of the received speech is a foreign language. The server comprises: a communication unit communicating with the service terminal and a manager side electronic device; a storage unit storing a service code database and a speech command database required for generating the coded instruction; and a control unit generating the coded instruction based on the speech inputted from the service terminal, substituting the inputted speech with a reference language to generate a substituted instruction when the inputted speech is a foreign language, and substitutes again the corresponding response content with the foreign language inputted at an initial stage when the response content is generated to transfer the substituted response content to the service terminal.

Description

[0001] The present invention relates to a language translation system for supporting communication between a service provider and a user,

[0001] The present invention relates to a language substitution system for controlling a device by voice commands only at a lodging establishment and for making a service request to an employee. More specifically, the present invention relates to a language substitution system, To a language substitution system for supporting communication between a service provider and a user transmitting a service request.

According to the trend of globalization, the number of hotels is increasing not only in the home country but also in foreign visitors. According to this tendency, the accommodation uses the translated instructions for the foreign visitors, but it is still inconvenient because the language is not available in the urgent situation or the specific request situation. Even if you do not have a small accommodation, it is difficult to realistically hire a staff member who can use all the languages of various countries. According to one survey, language communication among the complaints of foreign tourists is overwhelming, and measures are urgently needed to resolve them.

The present invention is designed to solve the problem of language communication of foreign visitors and to facilitate the use of the service of the accommodation in an easier way. Accordingly, it is an object of the present invention to translate a request input in a foreign language into a local language, and to transmit the translated request to the manager of the accommodation. In addition, the present invention aims to translate the response inputted from the manager of the lodging company into a foreign language of an initially inputted kind so that the foreign visitor can receive the translated contents in the guest room.

A language replacement system for supporting communication between a service provider and a user according to an exemplary embodiment of the present invention includes a service terminal and a server, and the service terminal receives a voice of a speaker, transmits the voice to the server, And a communication unit for communicating with the service terminal and the manager-side electronic device, a request for generating a coded command word, a request for generating a coded command word, A storage unit for storing a service code DB, a voice command DB, and a voice input from the service terminal, and generates a command word by replacing a foreign language with a reference language when the input voice is a foreign language, , The contents of the response are inputted into the foreign language And transmits the same to the service terminal.

Various embodiments of the present invention can enable smooth communication with a user who speaks a foreign language without employing additional staff who can speak a foreign language at the lodging company side. In addition, various embodiments of the present invention allow the guest house to integrally manage and solve the service requirements required in each guest room. The various embodiments of the present invention also help to accommodate the requirements of the lodging user in an easier way. In particular, when a foreign visitor uses a lodging facility, the foreigner can request a specific service in his / her native language without having to search the dictionary or the Internet, and the present invention can automatically help to receive the translated request in the local language.

1 is a block diagram showing a basic configuration of a language substitution system for supporting communication between a service provider and a user according to an embodiment of the present invention.
2 is a block diagram illustrating a structure of a service terminal according to an embodiment of the present invention.
3 is a block diagram illustrating a server of a language replacement system according to an embodiment of the present invention.
FIG. 4 is a flowchart illustrating a procedure of performing an accommodation service through language substitution in a language substitution system according to an embodiment of the present invention.
FIG. 5 is a flowchart showing the details of step 440 of FIG.
6 is a diagram illustrating an example of a frequently used command DB according to an embodiment of the present invention.
7 is a diagram illustrating an operation of extracting a command from a voice according to an embodiment of the present invention.
8 is a diagram illustrating an operation of providing a service in a substituted language according to an embodiment of the present invention.
9 is a diagram showing an administrator page of the language substitution system according to the embodiment of the present invention.
10 is a diagram illustrating service registration according to an embodiment of the present invention.
11 is a diagram illustrating service terminal settings according to an embodiment of the present invention.

Best Mode for Carrying Out the Invention Various embodiments of the present invention will be described below with reference to the accompanying drawings. The various embodiments of the present invention are capable of various changes and may have various embodiments, and specific embodiments are illustrated in the drawings and the detailed description is described with reference to the drawings. It should be understood, however, that it is not intended to limit the various embodiments of the invention to the specific embodiments, but includes all changes and / or equivalents and alternatives falling within the spirit and scope of the various embodiments of the invention.

The use of "including" or "including" in various embodiments of the present invention can be used to refer to the presence of a corresponding function, operation or component, etc., which is disclosed, Components and the like.

The terminology used in the various embodiments of the present invention is used only to describe a specific embodiment and is not intended to limit the various embodiments of the present invention. The singular expressions include plural expressions unless the context clearly dictates otherwise.

1 is a configuration diagram showing a basic configuration of a language substitution system for performing language substitution in a lodging establishment according to an embodiment of the present invention.

As shown in Figure 1, a system according to various embodiments of the present invention may obtain instructions in a manner that directly receives voice from a user 100. The system controls the peripheral devices in the room such as the electric lamp 111, the TV 112, the air conditioner 113 and the like according to the acquired command or performs a function of delivering the acquired command to the manager (e.g., the employee in charge of the lodging service) . When the voice inputted from the user 100 is a foreign language, the service terminal 200 recognizes it and translates the voice from the server 300 side. According to the translated command, the service terminal 200 displays the in- The TV 112, the air conditioner 113, and the like. Alternatively, if the translated command is a command to call an administrator, the translated command may be delivered to the administrator side 400 in text or sound form.

The language replacement system according to the embodiment of the present invention illustrated in FIG. 1 may include a service terminal 200 provided in each guest room and a server 300 connected to the terminal by wireless communication. The language substitution system according to the embodiment of the present invention may be connected to an electronic device such as a computer, a telephone, or the like of the administrator side 400. According to various embodiments of the present invention, a manager service terminal connected to the guest side service terminal 200 and the server 300 may be added to the manager side 400. For example, a lodging company can provide a service terminal for a manager in a reception desk as well as in each room, and use a service terminal for managers to communicate with a foreigner even when performing a reservation or check-in service.

2 is a block diagram illustrating a structure of a service terminal according to an embodiment of the present invention.

The service terminal 200 shown in FIG. 2 may include a communication unit 210, an audio processing unit 220, a storage unit 230, a sensor unit 240, and a controller 250.

First, the communication unit 210 may include an IR module 211, a BT module 213, a Wi-Fi module 215, and a ZigBee module 217. In addition, the communication unit 210 may further include a cellular communication protocol, for example, LTE, CDMA, WCDMA, WiBro or GSM although not shown in the figure. In addition, the communication unit 210 may further include a short-range communication module such as NFC or GNSS.

The BT module 213, the Wi-Fi module 215, and the ZigBee module 217 of the communication unit 210 according to the embodiment of the present invention can perform a communication function to pair the service terminal 200 and the surrounding electronic devices in the room. For example, the BT module 213 may perform pairing with a Bluetooth speaker in a room and output a high-quality sound according to a user's request.

The IR module 211 of the communication unit 210 according to the embodiment of the present invention can control the functions of peripheral electronic devices in a room by performing a remote control function with an infrared signal according to a user's request. For example, the IR module 211 can generate a signal corresponding to " TV on " of the remote control function under the control of the controller 250 in response to the user " turn on the TV "

In addition, the Wi-Fi module 213 of the communication unit 210 supports wireless communication with the server 300, and can perform data reception and data transmission from the server 300. In addition, according to various embodiments of the present invention, the Wi-Fi module 213 can support communication with a manager-side electronic device (e.g., a computer, a tablet, an administrator service terminal, etc.) without communicating with the server 300.

The audio processing unit 220 of the service terminal 200 according to the embodiment of the present invention may include a speaker 221 and a microphone 223. The audio processing unit 220 can convert sound and electric signals in both directions. The sound input through the microphone 223 can be converted into an electric signal, and the electric signal can be converted into sound using the speaker 221.

The audio processing unit 220 according to the embodiment of the present invention can receive the voice of the user of the lodging facility using the microphone 223. The audio processing unit 220 can output a response message in response to a staff member of a lodging company or a response message according to a manual of the service terminal 200 as audio data through the speaker 221.

The storage unit 230 may store instructions or data related to at least one other component of the terminal 200. The storage unit 230 according to an exemplary embodiment of the present invention may store IDs, control commands, and accommodation information of peripheral electronic devices in the guest room. According to various embodiments, the storage unit 230 may store a part of the DB stored in the server 300 side. For example, the storage unit 230 may store frequently used response manual information. In addition, the storage unit 230 may store data used to identify a calling voice calling the terminal 200. [ For example, the storage unit 230 may store voice signal information and text information of 'talk free' in order to recognize a voice called 'talk free' as a call signal calling the terminal 200.

The sensor unit 240 may measure the physical quantity or sense the operating state of the service terminal 200 and convert the measured or sensed information into an electric signal. The sensor unit 240 may include, for example, a fine dust sensor, a gesture sensor, a proximity sensor, a biosensor, a temperature / humidity sensor, and an illuminance sensor.

The sensor unit 240 according to an exemplary embodiment of the present invention may use a fine dust sensor for blocking smoking in a room. For example, the micro dust sensor of the sensor unit 240 senses the smoking in the room and can transmit the signal to the controller 250. Then, the control unit 250 may control the speaker 221 to output a message requesting to stop smoking in a sound form.

In addition, the sensor unit 240 according to various embodiments of the present invention can be used to control the surroundings such that the terminal 200 outputs an alarm sound in response to a user's alarm setting and the room gradually becomes bright. For example, when the user sets an alarm and illuminates the illuminance gradually as the time elapses from the alarm time, the terminal 200 controls the electric curtain adjusting device and the in- Can gradually be brighter. At this time, the terminal 200 can adjust the brightness of the curtain adjusting device and the lamp based on the illuminance sensed by the illuminance sensor of the sensor unit 240.

The control unit 250 can control the functions of various devices and modules in the service terminal 200. The control unit 250 may include a voice recognition unit 251, a peripheral control unit 253, and a device registration unit 255 according to an embodiment of the present invention.

The voice recognition unit 251 according to the embodiment of the present invention can determine a voice sound among various sounds generated in a room. For example, the speech recognition unit 251 may not judge the sound of a predetermined decibel or lower to be speech. The voice recognition unit 251 may determine whether a voice calling the service terminal 200 previously stored in the storage unit 230 is input. The voice recognition unit 251 can control the voice input after the voice calling the service terminal 200 (e.g., " call free ") is transmitted to the server 300 side. Alternatively, if the voice input after the voice calling the service terminal 200 (e.g., " call free ") corresponds to a control command of the device stored in the storage unit 230, the voice recognition unit 251 generates a corresponding command, 253.

When the peripheral control unit 253 receives the device control command corresponding to the user's voice from the voice recognition unit 251, the peripheral control unit 253 can generate the device corresponding to the command and control the device to transmit the generated device control signal to the communication unit 210. For example, when the peripheral control unit 253 receives a command corresponding to " TV ON ", the peripheral control unit 253 generates a control signal including a TV ID signal and a signal corresponding to an operation to turn on the power, Can be controlled. In addition, the peripheral controller 253 can control a lamp, an air conditioner, a Bluetooth speaker, an electric curtain, a beam projector, a smart refrigerator, a user's personal portable device, and the like in response to a user request.

The device registration unit 255 can support adding a device that can be controlled by the service terminal 200 according to a user or an administrator request. For example, the device registration unit 255 can support registration of a personal Bluetooth speaker when a guest wants to use the personal Bluetooth speaker while staying at the guest. When the Bluetooth signal is generated from the personal Bluetooth speaker, the device registration unit 255 of the service terminal 200 can confirm the generated Bluetooth signal and check whether to register the Bluetooth device. At this time, a message asking whether or not to register may be outputted as a voice through the speaker 221.

In addition to this, an administrator (e.g., a guesthouse employee) who is not a guest may directly add a control device through the device registration unit 255. [ For example, when a lamp is added to the room, the manager can register the appliance using the appliance registration unit 255 to register the added electric lamp in the service terminal 200. [

In the case of a device controlled by the IR module 211, the device registration unit 255 may request to select only a brand and a model name. Then, the device registration unit 255 receives the control information corresponding to the selected model name from the server 300 and stores the received control information in the storage unit 230. In addition, the device registration unit 255 can determine that the registered device is registered by the user without the administrator's authentication, and can reset the device information every predetermined period (e.g., one week).

3 is a block diagram illustrating a server of a language replacement system according to an embodiment of the present invention.

The server 300 according to an embodiment of the present invention may include a communication unit 310, a storage unit 320, and a control unit 330.

The communication unit 310 according to an exemplary embodiment of the present invention can perform communication with the service terminal 200 by exchanging data such as voice and encoding commands. Also, when the received voice corresponds to a command for requesting an administrator, the communication unit 310 can perform communication with the manager 400 side. In addition, the communication unit 310 can support downloading of various data by accessing the web.

The storage unit 320 according to the embodiment of the present invention may include a service code DB 321 and a voice command DB 323. The service code DB 321 and the voice command DB 323 may be stored in the storage unit 230 of the service terminal 200 according to various embodiments of the present invention.

The service code DB 321 may be data used for determining which service field corresponds to the voice inputted on the service terminal 200. For example, the service code DB 321 may be configured to determine whether the corresponding command is a command for requesting an in-room device control service, a request for an administrator call, or a concierge service (for example, a taxi call ) Of the command.

The voice command DB 323 may be a collection of command keyword types that can be executed to extract command keywords from the voice transmitted from the service terminal 200.

The control unit 330 of the server 300 may include a code command generation unit 331, a language replacement unit 333, a text / sound conversion unit 334, a service classification unit 335, a contact connection unit 336, a service registration unit 337, and a terminal management unit 338.

The code command generation unit 331 reads out the voice received from the service terminal 200 using the voice command DB 323 previously stored in the storage unit 320, compares the read voice with the service code DB 321, Generating service area information, generating the service area information, and generating an encoding instruction including an instruction word.

The language replacing unit 333 judges whether the voice of the input speaker is a foreign language or not. Although not shown in the figure, the storage unit 320 may further store a data DB for use in determining whether the voice input by the language substitution unit 333 is a foreign language or for determining the type of the foreign language when the voice is a foreign language. The language substitution unit 333 may convert the input foreign language speech into a reference language (local language). Similarly, the language replacement unit 333 can replace the response message created in the reference language input by the manager 400 into the corresponding foreign language.

 The language substitution unit 333 can perform the foreign language type identification according to the frequently used foreign language order. Alternatively, the language substitution unit 333 may preferentially collate the other countries' languages that are close to each other on the map, with reference to the reference country. For example, when Korean is a reference language, the language substitution unit 333 may preferentially determine whether English is the most commonly used foreign language when a foreign language voice is input. Or Korean is a reference language, the language substitution unit 333 can judge whether a foreign language voice is input in Japanese or Chinese in preference to other countries.

Also, the language replacement unit 333 can replace the welcome message with the language of the corresponding country by referring to the nationality information described in the check-in information of the guest room. Thus, when the user enters the first room immediately after the check-in, the service terminal 200 can reproduce a welcome message in the language used in the home country. Alternatively, various embodiments of the present invention may display a translated welcome message on a screen in text on a monitor associated with the service terminal 200. [ At this time, the welcome message may be data in a local language which is stored in the server 300 and can be changed by the lodging operator.

Also, the language replacement unit 333 may maintain the foreign language of the initially inputted kind during the stay schedule by referring to the accommodation schedule of the guest room user, and provide all the provided languages in the corresponding foreign language. At this time, the language substitution unit 333 can provide all the guidance in the foreign language during a certain period of stay only when the previously inputted voice is inputted in the same kind of language more than a predetermined number of times. For example, if A who speaks Swahili who is staying for three days inputs a Swahili command to the service terminal 200 consecutively five or more times, the language substitution unit 333 may receive a response message received from the manager or a service terminal 200 Can be controlled to be output in Swahili for three days.

The text / sound converting unit 334 can perform a TTS (Text to Speech) function for converting text into sound and an SST (Speech to Text) function for converting sound to text. The text / sound conversion unit 334 according to the embodiment of the present invention converts the voice (corresponding to Speech) of the guest house user and the administrator into text, converts the text obtained as a result of executing the voice command back into speech .

The service classifying unit 335 can classify the encoding instruction word generated by the code instruction generating unit 331 according to a service item or a service performing entity. The service classifying unit 335 can determine a service performing entity to receive a command signal based on, for example, service code information included in the encoding command. For example, the service classifying unit 335 can determine whether to transmit the generated encoding command to the service terminal 200 side or the manager 400 side. According to various embodiments of the present invention, the service classifying unit 335 may classify the service performing entity as an item including an in-room service terminal, an electronic device of a lodging manager, an outside company of a lodging business, and the like.

Or in accordance with various embodiments of the present invention, the service classifier 335 may be configured to classify a plurality of administrators, such as food and beverage departments, house keeping, facilities, etc., at the reception desk side and other departments within the property It can be judged as a signal to be transmitted at the same time.

Alternatively, in the case of a specific command, the service classifying unit 335 may classify a service item to request a command signal outside the pre-stored accommodation and report the command signal to the manager 400 side. For example, the language substitution system of the present invention can transmit a message to the taxi company that has stored the command for "ask the taxi to wait until 3 pm" for the command. At the same time, the system can be set to report the fact that the message is transmitted to the reception desk side of the accommodation.

 The contact person connection unit 336 can control the service classifying unit 335 to transmit the encoding commands classified by the service item (or the service performing entity) to each contact person. For example, if it is assumed that the service item classified by the service classifying unit 335 corresponds to 'in-room device control,' the service subject terminal 200 is the in-room service terminal 200, so that the contact person connection unit 336 transmits the corresponding command to the service terminal 200 side . The contact person connection unit 336 can control the command to be transmitted to the manager 400 side. Alternatively, the contact person connection unit 336 may transmit a corresponding command to a plurality of administrators in the case of a command to be transmitted to a plurality of administrators (e.g., a reception desk and a food and beverage unit) according to various embodiments.

The service registration unit 337 can support an administrator to add a service. For example, the service registration unit 337 can support a catering service, a laundry service, etc. in a lodging establishment through the service terminal 200. In addition, the service registration unit 337 can support registration of a service of a company outside the lodging business. For example, the lodging manager can register information such as the telephone number of the company on the server in the server, so that the lodging manager can be automatically connected to the in-room service terminal 200, the taxi company, and the travel agency linked thereto. At this time, the service registration unit 337 can receive the related information, classify and store the related information.

The service registration unit 337 can manage the IP address and ID / Password for the service terminal 200 to access the server 300 side. Also, the service registration unit 337 can manage the login ID and the password of the service terminal 200 for each accommodation. For example, the service registration unit 337 can manage login information including a hotel name, a room number, and a terminal serial number.

In addition, the service registration unit 337 can manage the login ID and password of the service operator. The service registration unit 337 can manage other DBs (e.g., an IR DB, a guidance message DB, etc.) including a voice command DB 323 and a service code DB 321. In addition, the service registration unit 337 can support registration of the guide message provided in the basic language in various language versions. The service registering unit 337 may transmit the frequently used language version (used for more than a predetermined probability) of the guide messages to be stored in the storage unit 230 of the service terminal 200.

The terminal management unit 338 can determine the connection status of the service terminal 200 and the server 300 provided in the guest room, and can transmit the determination result to the administrator. In addition, the terminal management unit 338 can manage the connection states of a plurality of service terminals 200 integrally.

FIG. 4 is a flowchart illustrating a procedure of performing an accommodation service through language substitution in a language substitution system according to an embodiment of the present invention.

The service terminal 200 according to the embodiment of the present invention can receive the voice of the speaker in step 401. [ The service terminal 200 can transmit voice data to the server 300 side. Upon receiving the voice data from the service terminal 200, the server 300 may perform step 405 of determining whether the voice data is a foreign language.

The code command generation unit 331 of the server 300 may perform step 410 of replacing the input speech language with a reference language if the input speech data is determined as a foreign language. However, if it is determined that the input voice data is not a foreign language, the code command generation unit 331 may perform the operation of step 415. [

The code command generation unit 331 may perform a step 415 of comparing the voice command DB with the input voice. Then, the server 300 compares the generated voice command with the service code DB to select the service field of the voice command word.

Then, in step 425, the code command generation unit 331 may generate a coding command including the command information as a result of step 415 and the service field information as a result of step 420.

In step 430, the server 300 may determine whether the service field of the command requests a sound or text response. If the service request of the command requests a sound or text response, the server 300 may perform step 435 to determine whether the command is a language-substituted command.

If the command is a language-substituted command, the server 300 may execute the service corresponding to the command and perform a step 440 of responding with a rewritten message in a foreign language at the time of input. For example, if the guest resident requests to add a futon in English, the server 300 can forward the request to the manager 400 side in the local language. Then, when the manager 400 side inquires of the local language about the number of the blanks in response thereto, the server 300 can re-replace the language of the manager 400 with English and deliver it to the user 100 through the service terminal 200.

However, if it is determined in step 435 that the command is not a language-substituted command, the server 300 executes the service corresponding to the command in step 445 and may perform step 445 of responding with the reference language.

If the service field of the command does not require a sound or text response in step 430, the server 300 may execute a corresponding service (e.g., perform only device control) in step 450. [

FIG. 5 is a flowchart showing the details of step 440 of FIG.

Referring to FIG. 5, if it is determined in step 435 that the command is a language-substituted command, the server 300 may determine whether the service field of the command corresponds to device control in step 505. Step 505 may be performed in the service classifying unit 335 of the server 300.

If it is determined in step 505 that the service field of the command corresponds to the device control, the server 300 controls the corresponding device in response to the corresponding command, and controls the device to respond by replacing it with a foreign language of the initial input type. For example, the server 300 can re-enter the response manual in the foreign language of the initial input type and transmit the response manual to the service terminal 200 side.

On the other hand, if the server 300 determines in step 505 that the service field of the command is not device control, it can determine whether the service field corresponds to an employee call in step 510. If the service field of the command corresponds to an employee call, the server can determine whether an employee response message is input in step 515. [ The response message of the employee may be input by voice or may be inputted in the form of text through a keyboard.

If it is determined in step 515 that an employee response message is input, the server 300 may control the response of the staff response message to the foreign language of the initial input type in step 525.

If it is determined in step 515 that the response message of the employee is not input, the server 300 may control to replenish the pre-stored manual to a foreign language of the initial input type in step 520. [

If it is determined in step 510 that the service field of the command does not correspond to an employee call, the server 300 may control to perform another service in step 535. [ For example, if the server 300 calls a taxi in a foreign language, the server 300 may provide information on a waiting time (e.g., 10 minutes) answered by the taxi company in step 535. At this time, the server 300 may control the information on the waiting time to be output to the service terminal 200 in the form of sound or text by replacing the information with the foreign language of the initial input type.

6 is a diagram illustrating an example of a frequently used command DB according to an embodiment of the present invention.

According to an embodiment of the present invention, frequently used commands can be stored in DB form in the storage unit 320 of the server 300 as shown in the table of FIG.

According to various embodiments of the present invention, some frequently used device control commands or sound information output in response to a call of the service terminal 200 may be stored in the internal storage unit of the service terminal 200.

7 is a diagram illustrating an operation of extracting a command from a voice according to an embodiment of the present invention.

710, it can be seen that the voice input to the service terminal 200 can be input in various languages, and the commands requiring the same operation can be input in various ways. As shown in 720, in the embodiment of the present invention, when a variety of voices are inputted, it is first determined whether the voice is a foreign language and the voice is translated into a local language. (Shown at 730), and extracts it as a command (as shown at 740) in comparison with the voice command DB.

8 is a diagram illustrating an operation of providing a service in a substituted language according to an embodiment of the present invention.

Referring to 810, according to an embodiment of the present invention, a manager can input a response message in a local language. The received response message can be transmitted to the server 300 side (see 820). The server 300 can convert the input text into an initial input language and convert it back into a voice signal. Then, the server 300 can transmit the converted voice signal through the speaker of the service terminal 200. (See 830)

9 is a diagram showing an administrator page of the language substitution system according to the embodiment of the present invention.

In FIG. 9, reference numeral 901 may be an area for simply displaying information of a lodging establishment using the language substitution system of the present invention. In 901, a hotel name, an ID for accessing the server 300 of the hotel, and the like may be displayed.

Reference numeral 902 denotes an area for displaying date and time information.

And 903, 904, 911, 912, and 913 show each room information. The room information may be a reservation status, information of a customer who checked in, and a connection status of each room with the service terminal 200. If you look at 903 first, 101 rooms and 102 rooms are marked as 'waiting' while 103 rooms are marked as 'requesting service'. As described above, the administrator page can display such a statement when the requests of the guests are received through the service terminal 200 of each room. And, as shown in 911, the room information indicates that the requested service is completed or delayed ≪ / RTI > After confirming the service request, a message such as 'Delayed service' may be displayed in the room information until the service is completed.

And 912 indicates the word "connection failure" in the room information. As described above, the manager page may include a display area for determining the connection status of the server 300 with the service terminal 200 of each guest room, and notifying when the connection status is not good.

904, customer information is displayed in 1003, unlike 1001 and 1002. As such, the manager page can display the customer information in the case of the room being used so that it can be distinguished.

And the admin page can notify you in situations such as a user's service request or check-in or check-out. For example, a popup window can be displayed to notify the administrator of the corresponding item in real time. As an example of this, reference numeral 910 denotes a service request related pop-up window. The service request related pop-up window may display the corresponding room lake, the service request history, the request time, and the contact person in charge of the service. The service request related pop-up window may also include an input button that allows the administrator to enter a response message (e.g., a letter indicating completion of the service). When the administrator inputs the response message by pressing the input button, it can be translated on the server side and transmitted to the service terminal 200.

And on the admin page, you can display related pop-ups so you can see the check-in and out status in real time. And the check-in pop-up may be displayed as 920, and the check-out pop-up may be displayed as 930. When the check-in pop-up 920 is confirmed and closed, the check-in information can be automatically registered in the customer information field in the room information area. Since the check-in information shown in 920 is information on 1015 rooms, it can be registered in the customer information field of the 1015 room information shown in 913. [

And checkout pop-up 930 can also clear the customer information of the guest room by closing the pop-up window. The check-out pop-up window shown at 930 includes check-out information for call 1001. When an administrator confirms and closes the pop-up window 930, the customer information of 1001 room information can be deleted.

The administrator page can support message registration 940 and service registration 945 of the administrator. For example, the administrator may select the message registration 940 button and optionally forward the delivery to the customer of the particular room. The administrator can select the service registration button 945 and register the newly added service, change, and the like.

10 is a diagram illustrating service registration according to an embodiment of the present invention.

According to the embodiment of the present invention, the administrator can perform device registration by pressing the service registration button 945 in the manager page. When the administrator wishes to perform the device registration during registration of the service, the administrator can access the device registration page as shown in FIG. For example, the device registration page can display guest room lake information and pre-registered device information. In addition, a device registration button 1001 for supporting additional registration, registration change, and registration deletion may be displayed together with the device registration page.

11 is a diagram illustrating service terminal settings according to an embodiment of the present invention.

The administrator may change the setting information of the service terminal 200 provided for each room. As shown in 1100 of FIG. 11, the administrator can change the trigger for calling the service terminal 200 in the service terminal setting window, or change the information such as the hotel name, the room number, the terminal serial number, and the network password. The changed information may be transmitted to the service terminal 200 and stored in the storage unit 230 of the service terminal 200.

In many cases, the guest house uses the same electronic equipment in all the rooms, and accordingly, a method of registering the keys of the remote control at the same time may be convenient. Accordingly, the administrator can register the electronic device remote control key at a time on the manager page, and can register it as shown in 1120 of FIG.

The server 300 may periodically update the IR control code DB of the electronic device. Thus, the administrator can easily reflect the control information of the newly released electronic product or the update contents of the remote control function in the service terminal 200. The administrator can easily input the manufacturer and the model name and apply the control information to the service terminal 200 as shown in the setting window shown at 1120. [ The screen 1120 can be displayed on a smart phone or a tablet, for example, on the administrator side, and the administrator can register the device while determining whether the in-room device operates properly in response to the voice.

In addition, various functions may be performed according to the embodiment of the present invention.

When a service request is performed to each service terminal 200 for each room, the server 200 can classify the command and arbitrarily change the order of the pop-up to be displayed on the administrator side. For example, when the type of service requested in the guest room is a food service request service or a consumable service, the server 300 determines that the requested service is a low urgency request and pops up a popup later. On the other hand, the server 300 can classify service requests related to relief supplies, emergency treatments, and inquiries as urgent requests, and control the pop-up notifying the request to be displayed to the administrator. The service classifying unit 335 can perform the function of classifying the service requests according to their urgency and determining their order. The service classifying unit 335 may further include, for example, an order changing unit. The order changing unit may classify the service request based on the pre-set urgency information, for example, very urgent, urgent, urgent, or the like, and display the urgent request first and the urgent request at the latest .

The service classifying unit 335 may further include a weight setting unit. The weight setting unit may determine the urgency of the service request, accumulate and manage the changed history of the service request, and adjust the criterion so that the service request can be determined to be urgent if the changed history is more than the predetermined number. In addition, the weight setting unit may assign a weight to the urgency criteria so that the service classifier 335 can determine that urgent urgency is required when a certain period of time has elapsed from the time when the service request is generated.

It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory and are intended to provide further explanation of the invention as claimed. And the like. Accordingly, the scope of various embodiments of the present invention should be construed as being included in the scope of various embodiments of the present invention without departing from the scope of the present invention, all changes or modifications derived from the technical idea of various embodiments of the present invention .

200: service terminal 330: server control unit
210: terminal communication unit 331: code command generation unit
220: Terminal audio processing unit 333: Language substitution unit
230: Terminal storage unit 334: Text / sound conversion unit
240: Terminal sensor unit 335: Service classification unit
250: terminal control unit 336:
300: server 337: service register
310: server communication unit 338:
320: server storage unit

Claims (1)

1. A language substitution system comprising a service terminal and a server, the language substitution system supporting communication between a service provider and a user,
The service terminal
The apparatus receives the voice of the speaker, transmits the voice to the server, and controls the apparatus according to the encoding command received from the server. If the voice of the voice is a foreign language,
The server
A communication unit for communicating with the service terminal and the manager-side electronic device;
A storage unit for storing a service code DB and a voice command DB required to generate a coded command;
Generates a coding instruction based on a voice input from the service terminal, generates a command by replacing a foreign language with a reference language when the input voice is a foreign language, and outputs the corresponding response content as an initial input foreign language And transmitting the replacement service to the service terminal,
The control unit
A language substitution unit for judging whether a voice inputted from the service terminal is a foreign language, judging a type of a language when the word is a foreign language, and replacing it with a reference language;
A code instruction generation unit for generating a coding instruction including service code information and an instruction from a voice of a reference language;
A service classifying unit classifying the encoding instruction word according to a service performing entity; And
And a contact person connection unit for transmitting the encoding instruction word to a corresponding service performing entity,
Wherein,
A data DB used for determining the type of the foreign language is stored if the voice input from the service terminal is a foreign language,
The language substitution unit,
Comparing the voice inputted from the service terminal with the data DB and comparing the languages of the foreign countries stored in the data DB with those of other countries close to the map, Lt; / RTI >
The language substitution unit,
When a voice of the same foreign language is continuously input for a predetermined number of times or more, all the deliveries are replaced with the corresponding foreign language during the stay period of the guest,
The service classifying unit may classify,
An order changing unit for classifying the instruction word in the coded instruction word according to urgency with respect to an instruction word that is an accommodation operator manager and changing the order in which the instruction word is delivered to the manager according to the urgency of the instruction word; And
Determining whether the service request corresponding to the command is urgent, determining that the service request is urgent when the changed history of the service request is more than a predetermined number of times, or when a certain period of time has elapsed since the service request was generated A weight setting unit which adjusts a judgment criterion so that the judgment reference can be made; / RTI >
The control unit
And a text sound converter for converting the voice received from the service terminal into text, converting the text input by the administrator into a voice signal, and transmitting the voice signal to the service terminal.

Images