KR20200006411A - System and method for requesting service using virtual buttons on smart devices - Google Patents

Abstract

According to an embodiment of the present invention, a service request system using web-based virtual buttons comprises: a Bluetooth signal device transmitting a store code to a user device; the user device executing the virtual buttons, re-transmitting the store code to a server when receiving the store code in a state in which the virtual buttons are executed, receiving a virtual button corresponding to the store code from the server, displaying an operation request screen for receiving a table number when one button of the virtual buttons is selected, and providing the table number and button selection information to the server as the table number is received; the server searching for the virtual button corresponding to the store code received from the user device, transmitting the searched virtual button to the user device, and transmitting the table number and the button selection information to an employee device when the table number and the button selection information are received from the user device; the employee device receiving the table number and the button selection information from the server; and a call bell transmitting the table number to the user device. According to the present invention, a customer using a store transmits a reason for call to an employee of the store when calling the employee such that unnecessary movement and time are not consumed.

Description

Service request system and method using web-based virtual button {SYSTEM AND METHOD FOR REQUESTING SERVICE USING VIRTUAL BUTTONS ON SMART DEVICES}

Various embodiments of the present disclosure relate to a system and method for calling, ordering, and requesting a store employee by using a virtual button displayed on a user's terminal. More specifically, various embodiments of the present invention is a system that delivers the service content to be requested with the call signal to the store side when calling the employee in the store using a virtual button having a virtual button with the service content for each store is described. And to a method.

It's easy to see around you when you're using a call bell to call an employee or manager in a restaurant, hospital, hotel, etc. or to request a service. At this time, the operation method of the call bell is an RF (AM or FM) transmission method, a method of transmitting a beacon (Beacon) signal based on low power Bluetooth technology is used. However, the conventional method of calling an employee in the store by using such a call bell does not inform about the reason for the call, and simply transmits a call signal, so that the service performing step proceeds to several steps. For example, when a customer calls an employee, the employee arrives at the customer's table and first hears about the service request. The employee then accesses the customer's table again to perform the service. As such, calling a staff in a conventional manner in a store consumes unnecessary time and money. In addition, a hardware device must be attached to the table to carry the call or request.

KR 10-2012-0074271 A

The present invention has been made to solve the above problems, when a customer using a particular store wants to call the employee through a call bell to the user device to transmit not only the call signal but also the request corresponding to the reason of the call. It can provide a virtual button and provide a method and system for calling an employee or making a service request using only the virtual button without any hardware.

The service request system using the virtual button according to an embodiment of the present invention executes a Bluetooth signal and a virtual button for transmitting a store code to a user device, and when the store code is received while the virtual button is executed, the server stores the store. Resends the code, receives a virtual button corresponding to the store code from the server, and if one of the virtual buttons is selected, displays an operation request screen for receiving a table number. The user device providing the button selection information to the server, the virtual button corresponding to the store code received from the user device is searched and transmitted to the user device, and when the table number and the button selection information are received from the user device, the employee device To send to the server, the table number and button from the server It can include a call bell to transfer equipment and personnel numbers for the table that received the information on your chosen device.

According to an embodiment of the present invention, a service request method using a virtual button includes executing a virtual button in a user device, receiving a store code in a beacon signal generated from a Bluetooth signal signal at the user device, and a server from the user device. Receiving the store code, retrieving store-specific virtual button information corresponding to the store code; transmitting, by the server, the retrieved store-specific virtual button information to the user device, wherein the user device transmits the store to the user device; Displaying an operation request screen for receiving a table number when a specific button is selected on a screen where virtual virtual button information is displayed; receiving a table number by NFC contact or QR code recognition; The table number and button selection information received from the device Transmitting the table number and button selection information from the server to the employee device.

The present invention can be applied to both web-based or app-based. When implemented based on the web, the development period is shorter than the app, it is possible to develop with web development knowledge, easy to update and change, and accessible from any OS (PC available). However, it may be less accessible than an app with a secondary approach through a browser. If you apply the web-based, regardless of the model has good accessibility, and there is an advantage that you do not need to install the app separately because the connection through the web.

The present invention communicates with the customer about the reason for the call at the time when the customer using the store calls the store staff so as to avoid unnecessary movement and time. Stores can also send requests directly through the application on the user's device, without the need for a separate hardware purchase and table attachment.

The present invention allows the store side to change the request content displayed when the virtual button is selected in accordance with the characteristics of the business place, it is possible to apply a customized call bell for each company in various companies.

1 is a block diagram showing the configuration of a call system using a virtual button according to an embodiment of the present invention.
2 is a block diagram showing the configuration of the server according to an embodiment of the present invention.
3 is a block diagram illustrating a configuration of a user device according to an exemplary embodiment of the present invention.
4 is a flowchart illustrating a procedure of calling a store employee using a virtual button according to an exemplary embodiment of the present invention.
5 is a diagram illustrating an operation of receiving a store code from a virtual button according to an exemplary embodiment of the present invention.
6 is a diagram illustrating an operation for requesting a service through a virtual button according to an exemplary embodiment of the present invention.
7 is a diagram illustrating an example of a selected button among virtual buttons according to an exemplary embodiment of the present invention.
8 is a diagram illustrating an example in which NFC is not recognized in a virtual button operation according to an embodiment of the present invention.
9 is a diagram illustrating an operation of directly inputting a request item from a virtual button according to an exemplary embodiment of the present invention.
10 is a diagram illustrating an operation of a staff device according to an embodiment of the present invention.
11 and 12 illustrate a login operation according to an embodiment of the present invention.
FIG. 13 is a diagram illustrating an operation of setting a virtual button at a store side according to an exemplary embodiment of the present invention.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. The detailed description, which will be given below with reference to the accompanying drawings, is intended to explain exemplary embodiments of the present invention and is not intended to represent the only embodiments in which the present invention may be practiced.

The present embodiments are merely provided to complete the disclosure of the present invention and to fully inform the scope of the invention to those skilled in the art, and the present invention is defined by the scope of the claims. It is only.

In some instances, well-known structures and devices may be omitted or shown in block diagram form centering on the core functions of the structures and devices in order to avoid obscuring the concepts of the present invention. In addition, the same components will be described with the same reference numerals throughout the specification.

Throughout the specification, when a portion is said to "comprising" (or including) a component, this means that it may further include other components, except to exclude other components unless otherwise stated. do.

In addition, the term "… unit" described in the specification means a unit for processing at least one function or operation, which may be implemented in hardware or software or a combination of hardware and software. Furthermore, "a" or "an", "one", and the like shall be, in the context of describing the present invention, both singular and plural unless the context clearly dictates otherwise or is clearly contradicted by the context. It can be used as a meaning including.

In addition, specific terms used in the embodiments of the present invention are provided to aid the understanding of the present invention, and unless otherwise defined, all terms used herein, including technical or scientific terms, are used to describe the present invention. Has the same meaning as commonly understood by one of ordinary skill in the art. Use of this specific terminology may be modified in other forms without departing from the spirit of the invention.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. The detailed description, which will be given below with reference to the accompanying drawings, is intended to explain exemplary embodiments of the present invention and is not intended to represent the only embodiments in which the present invention may be practiced.

1 is a block diagram showing the configuration of a call system using a virtual button according to an embodiment of the present invention.

 Referring to FIG. 1, a wired and / or wireless communication environment to which the present invention may be applied may include an employee device 100, a server 200, a user device 300, a call bell 400, and a store-level Bluetooth signal generator 500.

However, the wired / wireless network environment mentioned below includes at least one of the elements configured in FIG. 1, but is not necessarily limited thereto. In the wired / wireless communication network environment to which the present invention may be applied, one or more user devices and one or more employees may use the same. There may be a device, one or more call bells, one or more in-store Bluetooth signaling, one or more servers, and one or more networks, and each user device and server may be connected through different networks.

The employee device 100 and the user device 300 refer to a device capable of transmitting and receiving a communication signal in an embodiment of the present invention. In the present invention, the employee device 100 and the user device 300 transmit and receive wired or wireless router connection information. It can be interpreted as a concept that includes all possible terminals.

In this case, one or more programs or applications may be installed in the employee device 100 and the user device 300. In particular, a call including a service request may be provided by providing a virtual button, which is an embodiment of the present invention. An application including an application program interface (API) or embedded software (Embaded Software) related to transmitting a signal may be installed.

The employee device 100 and the user device 300 may transmit or receive data or a signal to the server 200 by the user device itself or through the installed one or more programs or applications, and the transmitted or received data or signal may be viewed. According to an embodiment of the present invention, the service request signal corresponding to the virtual button may be related thereto.

The user device 300 includes a smart phone, a personal computer, a laptop computer, a tablet personal computer, a mobile phone, a video phone, an e-book reader, a mobile medical device, and a camera. Wearable device, terminal, mobile station (MS), mobile subscriber station (MSS), subscriber station (SS), advanced mobile station (AMS), wireless terminal (WT), machine-type communication (MTC) device, It may include at least one of a machine-to-machine (M2M) device and a device-to-device (D2D) device.

The employee device 100 may include a wearable device, and according to various embodiments, the wearable device may be an accessory type (eg, a watch, a ring, a bracelet, an bracelet, a necklace, glasses, a contact lens, or a head wearer). It may include one of the head mounted device.

Of course, this is only an example, and the user device in the present invention should be interpreted as a concept including all devices capable of transmitting data or signals that are currently developed and commercialized or will be developed in addition to the above examples.

Referring back to FIG. 1, the server 200 refers to an object capable of transmitting and receiving data with at least one other device through a wired or wireless communication environment. In the present invention, the server 200 refers to a relay server, an intermediate server, and / or a client server. It may further include.

In addition, as an example of the server 200, a cloud server, an IP Multimedia Subsystem (IMS) server, a telephony application server, an instant messaging server, a media gateway control function (MGCF) server, a messaging gateway (MSG) Server, a Call Session Control Function (CSCF) server, and the server 200 refers to an object that can transmit and receive data such as a personal computer (PC), a notebook computer, a tablet personal computer (PC), and the like. It may be implemented.

On the other hand, it means a data communication network for transmitting and receiving data between the employee device 100 and the user device 300 and the server 200, the type is not particularly limited.

For example, it may be an IP (Internet Protocol) network that provides a transmission / reception service of a large amount of data through the Internet Protocol (IP), or an All IP network integrating different IP networks.

In addition, in FIG. 1, the server 200 may communicate with the system operator 50, and the system operator 50 may input information or modify information of the server 200 to manage overall operation of the server 200. In addition, the system operator 50 may manage the version, upgrade, etc. of the application according to an embodiment of the present invention, and may transmit the changed information to the server 200. In addition, the system operator 50 may construct an entire store input system registered in the server 200 and use the same to perform store-specific management. For example, the system operator 50 may pre-produce a common button for all stores and store the corresponding information in the server 200. The system operator 50 may manufacture and provide a virtual button for an event and an advertisement according to a request of a store according to various embodiments of the present disclosure. In addition, the system operator 50 may generate a basic format for setting to set a virtual button in the individual store 70 and provide it to the server 200.

On the basis of the format provided by the system operator 50, individual stores may enter or change information on the server 200. The individual store 70 may change or delete information in the server 200 or register new information in the server 200 under the authority granted to the store. For example, the individual store 70 may delete a part of the virtual button provided by default and generate a virtual button including service content frequently requested by the store, and the changed content may be stored in the server 200.

2 is a block diagram showing the configuration of the server according to an embodiment of the present invention.

The server 200 may include a communication unit 210, a storage unit 220, and a control unit 230. The storage unit 220 may include virtual button information 221 for each store, and the controller 230 may include a virtual button search unit 231.

The communication unit 210 according to an embodiment of the present invention may communicate with the employee device 100 and the user device 300. When the communication unit 210 receives an input signal of a virtual button from the user device 300, the communication unit 210 may transmit a call bell ID (corresponding to a table number) and button selection information received from the user device 300 to the employee device 100 corresponding to the signal. have. In addition, when the user accesses the server 200 using the virtual button, the communication unit 210 may receive the store information where the user is currently located. The communication unit 210 may transmit the virtual button information generated at the store where the user is located under the control of the controller 230 to the user device 300. Accordingly, the user may check the virtual button of the store where the user is located on the application of the user device 300.

The storage unit 220 may store an operating system, an application, and general files. For example, the storage unit 220 may store a file and an operating system related to providing a virtual button to the user device 300. The storage unit 220 may store the virtual button information 221 for each store according to an embodiment of the present invention. The virtual button information 221 for each store may be generated by reflecting the contents set in each store.

The controller 230 may control the overall operation performed by the server 200. The controller 230 may also be referred to as a processor, a controller, a microcontroller, a microprocessor, a microcomputer, or the like. The controller 230 may be implemented by hardware or firmware, software, or a combination thereof.

In the case of implementation by firmware or software, an embodiment of the present invention may be implemented in the form of a module, procedure, function, etc. that performs the functions or operations described above. The software code may be stored in the storage 220 and driven by the controller 230. The storage unit 220 may be located inside or outside the user device 300 and the server 200, and may exchange data with the controller 230 by various known means.

According to an embodiment of the present disclosure, the controller 230 may determine the store information where the user device 300 that executes the virtual button is located and search for the virtual button information 221 for each store corresponding to the store. The controller 230 may transmit the searched virtual button information 221 for each store to the user device 300 to support a user to use a virtual button corresponding to each store at a specific store. In addition, when the user who uses the virtual button requests a service to the store by pressing the virtual button, the controller 230 may receive a signal for the request and transmit the signal to the store employee device.

3 is a block diagram illustrating a configuration of a user device according to an exemplary embodiment of the present invention.

The user device 300 may include a communication unit 310, a camera unit 320, a display unit 330, an input unit 340, a storage unit 350, and a controller 360. The storage unit 350 may store a virtual button 351.

The communication unit 310 may perform wired or wireless communication with other electronic devices and servers. The communication unit 310 according to an embodiment of the present invention may receive information such as a store code, a call bell ID, etc. provided by a store, and communicate with the server 200. The communication unit 310 may include an LTE module 311. The communication unit 310 is a cellular communication protocol in addition to LTE, for example, LTE-A (LTE Advance), code division multiple access (CDMA), wideband CDMA (WCDMA), universal mobile telecommunications system (UMTS), and wireless broadband (WBro). , Or may use at least one of the Global System for Mobile Communications (GSM). In addition, the communication unit 310 may include a module that performs a short range communication function. The module performing the short range communication may correspond to a wireless fidelity (WiFi) module 312, a near field communication (NFC) module 313, and a Bluetooth module 314. In addition, although not shown in the drawing, the communication unit 310 may further include a global navigation satellite system (GNSS) module. The GNSS module may be, for example, a global positioning system (GPS), a global navigation satellite system (Glonass), a beidou navigation satellite system (hereinafter referred to as "Beidou") or a Galileo, the European global satellite-based navigation system, depending on the region of use or bandwidth. It may include at least one of. Hereinafter, in the present document, wired communication may include at least one of, for example, a universal serial bus (USB), a high definition multimedia interface (HDMI), a standard standard232 (RS-232), a plain old telephone service (POTS), and the like. It may include. The network may include a telecommunications network, for example, at least one of a computer network (eg, LAN or WAN), the Internet, or a telephone network.

The camera unit 320 is a device capable of capturing still images and moving images. According to an embodiment, at least one image sensor (eg, a front sensor or a rear sensor), a lens, an image signal processor (ISP), or a flash may be used. (Eg, LED or xenon lamp, etc.).

The camera unit 320 according to an embodiment of the present disclosure may photograph a QR code provided by a store and transmit image information thereof to the controller 260. The QR code may be used as an event for executing a virtual button or an event for transmitting a service request corresponding to a specific button selected by a user on the virtual button.

The display unit 330 may be, for example, a liquid crystal display (LCD), a light emitting diode (LED) display, an organic light-emitting diode (OLED) display, or a microelectromechanical system. (microelectromechanical systems (MEMS)) displays, or electronic paper displays. The display unit 330 may display various contents (for example, text, an image, a video, an icon, a symbol, etc.) to the user. The display unit 330 may include a touch screen. For example, the display unit 330 may receive a touch, gesture, proximity, or hovering input using an electronic pen or a part of a user's body. In addition, the display unit 330 may be implemented to be flexible, transparent, or wearable.

The input unit 340 may serve to transmit a command or data input from a user or another external device to other components of the device. The input unit 340 may include, for example, a touch panel, a (digital) pen sensor, a key, and a microphone. The touch panel may be, for example, at least one of capacitive, resistive, infrared, or ultrasonic methods. In addition, the touch panel may further include a control circuit. The touch panel may further include a tactile layer to provide a tactile response to the user. The (digital) pen sensor may be, for example, part of a touch panel or may include a separate sheet for recognition. The key may include, for example, a physical button, an optical key, or a keypad. The input unit 340 may include a microphone for inputting a user's voice and other sounds. When implemented in the form of a touch screen, the input unit 340 may perform the functions of the display unit 330 together in one region.

The input unit 340 according to an embodiment of the present invention may receive an input of a user's selection of selecting a virtual button. In addition, the input unit 340 may receive a text input input by the user when the user wants to directly input a request while the virtual button 351 is executed. In addition, the input unit 340 may input the user's utterance message through a microphone and transmit it to the controller when the user wants to input a request by voice while executing the virtual button 351.

The storage unit 350 may include an internal memory and an external memory. The internal memory may include, for example, at least one of a volatile memory, a nonvolatile memory, a flash memory, and a hard drive. The external memory may further include a flash drive, for example, compact flash (CF), secure digital (SD), micro secure digital (Micro-SD), mini secure digital (Mini-SD), or memory stick. Can be. The external memory may be functionally and / or physically connected to the electronic device through various interfaces.

The storage unit 350 according to an embodiment of the present invention may store a virtual button 351. The storage 350 may temporarily store the store code information in the beacon information received from the Bluetooth signal installed in the store when entering a specific store.

The controller 360 may control overall operations of the user device 300. The controller 360 may control an operation related to the execution of the virtual button 351 according to an embodiment of the present invention. For example, the controller 360 may control the store code to be transmitted to the server 200 when the store code is transmitted from the store Bluetooth signal. When the server 200 searches for the virtual button for each store corresponding to the store code and sends the same to the user device 300, the controller 360 may control the display unit 330 to display it.

In addition, when the user selects a specific virtual button while the virtual button is executed, the controller 360 may perform a series of operations for delivering a service request message corresponding to the button to a store employee device.

4 is a flowchart illustrating a procedure of calling a store employee using a virtual button according to an exemplary embodiment of the present invention.

* Referring to FIG. 4, the service request system using the virtual button may include an employee device 100, a server 200, a user device 300, a call bell 400, and a store-level Bluetooth signal 500.

In the system according to an embodiment of the present invention, the order of using virtual buttons is as follows. First, the user device 300 may perform operation 401 for executing a virtual button. At this time, it is assumed that the user enters a specific store and is within the signal range of the store Bluetooth signal 500. The store's Bluetooth beacon 500 can also transmit beacon signals to devices within the signal range at regular intervals. In this case, the beacon signal may play a role of displaying an advertisement message on the user device side by interworking with a store-related web or an app (eg, a membership app). The store Bluetooth signal 500 according to an embodiment of the present invention may transmit a beacon signal including a store code to the user device 300.

However, even if the Bluetooth signal 500 does not exist according to various embodiments of the present disclosure, the store code may be transmitted to the user device 300 by various methods. For example, the user device 300 may receive a store code by a device for transmitting data by NFC. In this case, the user device 300 may perform NFC communication through physical contact with the device. The device for performing the NFC communication may be a specific device existing in one area of a store or provided in a table. Alternatively, the device for transmitting the store code through the NFC communication may be, for example, a call bell.

In addition, the user device 300 may receive the store code by recognizing the QR code provided in the store. In addition, the user device 300 may receive the store code by various methods.

When the user device 300 receives the store code, the user device 300 may perform operation 405 of transmitting the received store code to the server 200 that provides a virtual button.

After the operation, the server 200 may perform operation 407 to search for a virtual button for each store based on the received store code. In this case, the server 200 may perform operation 409 of transmitting a virtual button corresponding to the received store code to the user device 300 again. According to the operation, for example, if the store code is transmitted after the virtual button is executed, the user device 300 may display a message indicating that the recognition of the corresponding store is completed, and the virtual button image for the store may be displayed on the display unit.

When the virtual button of the corresponding store is delivered to the user device 300, the virtual button may be displayed on the screen. Thereafter, the user performs an operation 411 of selecting a specific button among the virtual buttons, and then performs an operation 413 of performing NFC tagging by contacting the call bell 400 for the store. In this case, the NFC tag operation may be performed by the NFC module built in the call bell 400. In this case, operation 415 in which ID information of the call bell 400 is transmitted to the user device 300 through the NFC module may be performed.

The user device 300 may recognize the contact between the user device 300 and the call bell 400 as an event for the user to call an employee of the store. Therefore, the user device 300 does not transmit a signal to the server 200 immediately when a specific button is selected from the virtual button displayed on the screen, and recognizes it as an event for calling only when the call bell 400 is provided in the table. You can send a signal to the 200.

Accordingly, when the user device 300 contacts the call bell 400 and receives the call bell ID corresponding to the table number, the user device 300 transmits the received call bell ID (table number) and button selection information (eg, ask) to the server. You can perform the operation. In addition, the server 200 may perform operation 419 of transmitting the received call bell ID (table number) and button selection information to the employee device 100 again.

In addition, the service request operation using the virtual button may be performed through various methods of signal transmission. For example, when a user enters a specific store and is seated at a table, the user may receive information corresponding to a store code and a table number through an NFC tag, a beacon signal generated from a call bell, or QR code recognition. . In this case, the user device 300 may perform a call and request delivery of an employee only by detecting that a specific virtual button on the virtual button is input without contacting the call bell 400 whenever a service request intention occurs. According to various embodiments of the present disclosure, a device for transmitting a table number through various types of short-range communication (eg, beacon signal reception using a Bluetooth module, Zigbee communication, etc.) including the NFC contact to the user device 300 may include a call bell 400 provided on the table. Can be. According to various embodiments of the present disclosure, a QR code in a sticker form may exist on one surface of the call bell 400 or on one surface of the table, and the user device 300 may receive a table number through QR code recognition. It may be.

5 is a diagram illustrating an operation of receiving a store code from a virtual button according to an exemplary embodiment of the present invention.

First, reference numeral 510 illustrates a background screen of the user device 300. When the user device 300 selects an icon on the virtual button and executes the icon, the display unit of the user device 300 may display an intro screen as shown in 520. Thereafter, the user device 300 may enter a specific store and receive a store code from the store's Bluetooth signal 500. While receiving the store code, the user device 300 may display a screen such as 530. Referring to 530, the phrase “receiving a store name” may be displayed on the display unit of the user device 300. Thereafter, when the store code is received, the user device 300 may display the virtual button information for the store as shown in 540. If the store does not input a separate store virtual button to the server 200, the server 200 may transmit the virtual button of the basic format to the user device 300. Each of the virtual buttons can be composed of user's frequent service requests such as 'Please come here', 'Please bring me the menu', 'Please set the table', etc.

Although the above has only been described with respect to a situation in which the user device 300 receives a signal from a device of a specific store by using the short range communication module, a case where a store code is changed or a store code is no longer received may occur. Since the user will not stay in a particular store continuously, the user device 300 may re-check the store code every predetermined time and transmit information about the store code to the server when the store code is changed or not received. In other words, when the user device 300 receives the store code through the store Bluetooth signal 500 or in various other ways when the virtual button is executed, the user device 300 may regard it as a check-in state and maintain the check-in state for a preset time. The user device 300 may newly check the store code after a preset time. At this time, if the location of the user device 300 is out of the range for receiving the store code, the user device 300 requests the server 200 to cancel the check-in state, and the server 200 no longer provides the virtual button information corresponding to the store. You can cancel the check-in status so that you do not want to.

6 is a diagram illustrating an operation for requesting a service through a virtual button according to an exemplary embodiment of the present invention.

Referring to 610, the user may select a specific button 611 from the virtual buttons displayed on the user device 300. The button 611 includes a service content of 'Please bring the menu board'. The user device 300 may display an NFC contact standby screen such as 620 after selecting the button 611 on the application. In addition, the user device 300 may display a cancel button together on the screen 620, and when the user selects the cancel button, the user device 300 may return to the screen displaying the virtual button list again.

According to various embodiments of the present disclosure, as shown in 621, the user device 300 may request photographing of QR codes instead of NFC contact with the call bell 400 after selecting a specific button. For example, the QR code may be displayed on one side of a table of a store or 400 days of a call bell. If the call bell 400 does not support the NFC function may be attached to the QR code image. The QR code may include table ID information.

When the user device 300 performs NFC contact or QR code shooting with the call bell 400 according to the screen 620 or 621, the user device 300 may transmit a message corresponding to the selected button as shown in 630. In addition, the user device 300 may display a message window 631 indicating that the service request corresponding to the selected button is performed. Thereafter, the user device 300 may change the color of the selected button 611 to distinguish between the selected button 611 and the unselected buttons, as shown in 640. According to various embodiments of the present disclosure, the user device 300 may further display an effect animation 641 indicating that the service is being requested to the selected button 611.

According to various embodiments of the present disclosure, the user device 300 may display a screen 640 immediately after operation 620 or operation 621.

7 is a diagram illustrating an example of a selected button among virtual buttons according to an exemplary embodiment of the present invention.

As illustrated at 700 of FIG. 7, when a specific virtual button is selected while the virtual button list is displayed, the user device 300 may display a partial area of the selected button. For example, as shown in 710, the user device 300 may add an effect animation in which at least one of a shape and a color changes as time passes. The effect animation may be displayed only until the store staff confirms the request ('Please bring menu'). When the store employee confirms the forwarded request, the user device 300 may display, in 720, a mark indicating that the store employee is completed in one region of the virtual button. The user device 300 may return the state of the virtual button to the default state as shown in 730 after a preset time elapses.

8 is a diagram illustrating an example in which NFC is not recognized in a virtual button operation according to an embodiment of the present invention.

The user device 300 may receive the call bell ID information corresponding to the table number from the call bell 400 installed on the table after selecting the virtual button. At this time, the user device 300 may display a screen such as 810 requesting an NFC tag. It can be displayed on the display unit. However, at this time, if the information is not received by the NFC function within a preset time, the user device 300 may display a notification message such as 820.

9 is a diagram illustrating an operation of directly inputting a request item from a virtual button according to an exemplary embodiment of the present invention.

The virtual button list screen illustrated in 910 may display an input window 911 for directly inputting and transmitting a user's request in addition to the virtual button. When the user selects the inside of the input window 911, the keypad may be displayed together on the screen as illustrated at 920. The input window 911 may be present to receive a user request input from the user when the request content desired by the user does not exist in the virtual button list.

Although not shown in the drawings, according to various embodiments of the present disclosure, the message directly input by the user may be input not only by using a keypad but also by using a microphone. For example, the user may enter the voice receiving mode in which the input window 911 is pressed longer than a preset time to receive a voice input. Alternatively, the user may enter a voice reception mode by pressing a specific button displayed in the input window 911. In addition, the user may enter the voice reception mode according to various methods, and contents spoken by the user in the voice reception mode may be input in the user device. Thereafter, the user message input by the keypad or the microphone in the input window 911 may be delivered to the server after receiving the call bell ID. Also, according to various embodiments of the present disclosure, the user message input through the microphone may be displayed in a separate area instead of the input window 911.

10 is a diagram illustrating an operation of a staff device according to an embodiment of the present invention.

The screen 630 indicates that the button for 'Please bring the menu panel' is selected from the virtual buttons on the user device 300 and is delivered to the employee device 100. At this time, a message display window for notifying delivery completion status may be displayed on the user device 300. At this time, the table number and the request may be displayed on one screen, such as 101, on the employee device 100 side.

Although not shown in the drawing, when a plurality of virtual button signals are received by the employee device 100 according to various embodiments, the screen 101 may display a plurality of requests in a list in order of signal generation. Employees can also select and confirm a specific request message from multiple lists, and then check other messages in turn.

The 'confirmation' button shown at the bottom of the screen 101 may be selected to delete the corresponding request message when the response to the service request of the customer is completed.

11 and 12 illustrate a login operation according to an embodiment of the present invention.

In order to execute the virtual button on the user device 300, a login process may be required. 1110, according to an embodiment of the present invention, the virtual button may log in using an account previously stored in another server, and enter an ID and password for accessing the corresponding server as shown in 1120. The input window can be displayed. As shown in 1130, if the user is authenticated as another server member and continues to execute the virtual button according to the embodiment of the present invention with the corresponding information, the user device 300 may receive the store name as in 1140. The user device 300 may obtain the store name by receiving a beacon signal generated from a Bluetooth signal installed in the store.

As in FIG. 11, FIG. 12 illustrates a login process involved in executing a virtual button.

The user can select another server type (eg, Google) to use for login at 1200. Thereafter, the user device 300 may perform an operation of displaying a selection list to select an account corresponding to the type selected by the user as shown in 1210. In this case, the type list may be stored in the user device 300 and the user account ID which is logged in may be displayed. In this case, when the user selects a user account in which the login is performed, the user device 300 may receive a store name as in 1230 when the user process passes through the consent process of using personal information as shown in 1220.

FIG. 13 is a diagram illustrating an operation of setting a virtual button at a store side according to an exemplary embodiment of the present invention.

In the virtual button according to an embodiment of the present invention, there may be a list of virtual buttons that are basically provided without distinction between stores. In addition, the user may access the virtual button and transmit a virtual button signal to the store using the built-in virtual button. However, according to various embodiments of the present disclosure, the store side may change service requests corresponding to each of the virtual buttons according to the characteristics of each store. To this end, the server 300 may separately provide an input program for a store.

Referring to FIG. 13, the store device may display a login screen of a store input program as in 1300. At this time, the input ID and password may be a store ID assigned to the server 200 in advance.

When the login is completed, the store device may display a virtual button edit screen as shown in 1310. The store code (or store name, address information, etc.) may be displayed on the screen according to the login information. In addition, the store device may display a setting area 1311 for setting a method of inputting a table number on the virtual button edit screen.

In addition, the store device may add or delete a virtual button in the virtual button edit screen. For example, when the X mark is selected as shown in 1321, a message window asking whether to delete the same as 1322 may be displayed. In addition, when selecting a text display area within the button as shown in 1323, an input window for changing the corresponding text may be displayed as shown in 1324, and the store may change the request text using the same.

You can also set the action when the virtual button is pressed on the virtual button edit screen. When the store official selects an area in which an operation type is displayed as shown in 1325, for example, as shown in 1326, a store official may select an operation performed when a virtual button is selected during 'message notification to an employee' and 'connect to an external URL'. For example, the 'connect to external URL' is a function of supporting an external URL displaying a menu image on the user's device 300 instead of requesting an employee in response to a user's request to bring the menu. Can be. Accordingly, the selected function information may be displayed in one region of the virtual button as shown in 1329. The 1329 may not be displayed on the user device 300 but may be displayed only on the virtual button edit screen.

In addition, selecting the area marked with '+' as shown in 1327 may be an operation for adding a virtual button. Accordingly, the virtual button editing screen may display a new input window such as 1328 in response to operation 1327. The store associate may write a request corresponding to a virtual button to be newly added to the new input window 1328.

Call bells are used in a variety of places, including restaurants, nursing homes, hospitals, schools, and industries. That is, when the call bell is used in the above-listed places other than the restaurant, the content of the request described in the virtual button according to the embodiment of the present invention also needs to be changed. To this end, the server 200 according to an embodiment of the present invention may provide a virtual button editing program to a store side, and the editing program may correspond to 70 of FIG. 1.

If the call bell according to an embodiment of the present invention is used in a nursing home, the nursing home may change the request item described in the virtual button to 'emergency situation', 'meal request', etc. using an editing program. As described above, according to various embodiments of the present disclosure, the virtual button may support a service suitable for a place by changing a request corresponding to each button.

In the following description of the embodiment of the present invention, the app-based description is described with reference to the drawings. However, the web-based, without installing the app application, compared to the app-based, by installing a shortcut to access a web site through a web browser You can apply it as it is.

And the embodiments of the present invention disclosed in the specification and drawings are merely to illustrate the technical contents of according to the embodiments of the present invention and to present specific examples only to help the understanding of the embodiments of the present invention, the scope of the embodiments of the present invention It is not intended to be limiting. Therefore, the scope of various embodiments of the present invention should be construed that all changes or modifications derived based on the technical spirit of the various embodiments of the present invention in addition to the embodiments disclosed herein are included in the scope of various embodiments of the present invention. .

100: employee equipment
200: server
210: server communication unit
220: server storage
230: server control unit
300: user device
310: user device communication unit
320: camera unit
330: display unit
340: input unit
350: user device storage unit
360: user device control
400: call bell
500: Store Bluetooth Signaling Device

Claims (10)

In the service request system,
Bluetooth signal for transmitting the store code to the user device;
When the virtual button is executed and the store code is received while the virtual button is executed, the store code is retransmitted to the server, a virtual button corresponding to the store code is received from the server, and one of the virtual buttons is When selected, displays an operation request screen for receiving a table number, and provides the table number and button selection information to the server as the table number is received through any one of NFC, QR code, and Bluetooth.
On the screen where the virtual button is displayed, a region of the button is changed before the virtual button is selected, after the virtual button is selected, and after the check by the store employee and after the check by the store employee. A user device that displays the information in a divided manner;
A server for searching for and transmitting a virtual button corresponding to the store code received from the user device to the user device, and transmitting the table number and the button selection information to the employee device when the table number and the button selection information are received from the user device;
An employee device for receiving the table number and button selection information from the server; And
Include a call bell for providing the table number to the user device,
The server stores an editing program that supports editing of a virtual button,
The editing program may select a table number recognition method from NFC, QR code, and Bluetooth, change a text of a service request corresponding to a virtual button, add and delete a virtual button, and select a virtual button. Service request system using a web-based virtual button characterized in that it comprises at least one of the function of selecting the type of operation to be performed.
The method of claim 1,
The call bell is provided with an NFC module therein
The user device displays a screen for requesting an NFC tag operation after selecting a virtual button, and when NFC contact with the call bell is made, receives a call bell ID by the NFC tag and receives information on a table number. Service request system using based virtual buttons.
The method of claim 1,
The call bell is attached to the QR code including a table number on one side,
And the user device displays a screen for requesting the photographing of the QR code after the virtual button is selected, and receives the corresponding table number when the QR code is photographed.
The method of claim 1,
The call bell includes a Bluetooth module for transmitting a Bluetooth signal including at least one of a store code and a table number to a user device.
When the user device selects a virtual button while receiving a Bluetooth signal including a table number from the call bell, the user device provides a button selection information and information on the table number to the server. Request system.
The method of claim 1,
The virtual button is
Service request system using a web-based virtual button characterized in that it comprises a plurality of buttons for the call request is described and an input window for the user to directly enter the request when calling.
The method of claim 1,
The server is
A storage unit which stores a plurality of virtual button information for each store corresponding to each store; And
And a virtual button search unit that searches for virtual button information for each store that matches the received store code when the store code is received from the user device.
The method of claim 1,
The staff device
Service request system using a web-based virtual button, characterized in that when a plurality of requests are generated using a virtual button, each request is displayed in the form of a list in the order in which the signal is generated.
The method of claim 1,
The user device
When a request for executing a virtual button is generated, a request for an operation of displaying a login screen and selecting another server type and account information to perform a login, and if the account information is confirmed by the user, stores a code received from the Bluetooth signal Service request system using a web-based virtual button, characterized in that for performing the receiving operation.
The method of claim 1,
The type of operation performed when the virtual button is selected
Service request system using a web-based virtual button comprising the step of informing a request for a corresponding button corresponding to the button to the employee device and the operation of connecting an external URL for solving the request corresponding to the button .
In the service request method,
Executing a virtual button for providing a virtual button including a plurality of call buttons in which a request is written in a user device and an input window for allowing a user to directly input a request when calling;
Receiving a store code in a beacon signal generated by a Bluetooth signal at the user device;
When the server receives the store code from the user device, retrieving virtual button information for each store corresponding to the store code;
Transmitting, by the server, the searched virtual button information for each store to the user device;
Detecting, by the user device, a specific button is selected on a screen on which the virtual button information for each store is displayed from a user;
When the specific button is selected, it is determined whether the selected button is about an operation of notifying a request item to a staff device by a message or an operation of connecting an external URL to solve the request item, and connecting an external URL. If it is related to the operation, displaying the screen connected to the predetermined URL on the user device;
Displaying the operation request screen for receiving a table number if the selected button relates to an operation of informing the employee device of the request in a message;
Receiving, by the user device, a table number through any one of NFC contact, QR code recognition, and Bluetooth;
Transmitting, at the user device, the received table number and button selection information to the server and displaying the table number and button selection information separately from the state before the selection by changing one area of the button with respect to the selected specific button;
Transmitting the table number and button selection information from the server to an employee device;
When the store employee is confirmed after the button selection information is transmitted, the state of the selected button is distinguished from the state before the store employee checks the state of the selected button on the user device. Making; And
When editing a virtual button at the request of a store, the server provides an editing function of the virtual button using a pre-stored editing program, but selects a method of recognizing a table number from NFC, QR code, and Bluetooth. And editing at least one of a function of changing a text of a service request corresponding to a button, a function of adding and deleting a virtual button, and a function of selecting a type of an operation performed when a virtual button is selected. Service request method using a web-based virtual button, characterized in that.

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