KR20190056075A - Server and method for service evaluation - Google Patents

Abstract

Disclosed are a service evaluation system provided by a provider, a server thereof and a method thereof. According to an embodiment of the present invention, a service evaluation server comprises: an information collecting module for receiving service information, from a smart terminal of a provider, including a type of service provided by the provider, a price, a discount rate, and a service providing place, and collecting the input service information; an evaluation module for classifying services according to service types and evaluating the classified services based on the collected service information; and a display module for displaying the service information according to a result of the service evaluation by the evaluation module.

Description

TECHNICAL FIELD [0001] The present invention relates to a service evaluation system, a server,

The present invention relates to a service evaluation system and method, and more particularly, to a service evaluation method for collecting service information provided by a business entity and evaluating the collected service information.

Unless otherwise indicated herein, the contents set forth in this section are not prior art to the claims of this application and are not to be construed as prior art to be included in this section.

Electronic commerce means trading goods in real time through a store opened on the Internet. E-commerce involves not only transactions with consumers but also related activities related to transactions, such as suppliers, financial institutions, government agencies, and transportation agencies, and the e-commerce market includes producers, intermediaries and consumers It is a mutual trading market using digital communication network, which means a virtual market as opposed to a real market.

With the spread of the Internet and smart terminals, a variety of purchasing agency services using electronic commerce are emerging. Kupang, and Gmarket are typical buying and selling agencies, and they offer purchase services of various goods such as daily necessities, and they are gradually expanding the scope of providing the purchase agency service by ticket reservation, accommodation reservation, performance ticket reservation, and the like.

Conventional purchasing agency services are not directly connected with business operators and customers, but connect business operators with customers through a service agency providing a purchase platform. Therefore, since the service agent acts as a route between the operator and the customer, the operator can not directly upload information about the service provided by the operator. Conventionally, since the service information is managed by the purchase platform manager, the service information to be provided by the service provider can not be immediately transmitted to the customer, and it is difficult for the service provider to directly provide new information about the discount,

1. Korean Patent Publication No. 10-2013-0087786 (2013.07.25) 2. Korean Patent Publication No. 10-2015-0037630 (Feb.

A service evaluation system, a server, and a method for evaluating a service registered by a service provider and providing service evaluation information to a customer so that a customer can check service and service evaluation information provided by the service provider in real time.

The service evaluation server provided by the provider according to the embodiment receives the service information including the type of service, price, discount rate, and service providing place provided by the provider from the smart terminal of the provider, module; An evaluation module for classifying services according to service types based on collected service information and evaluating the classified services; A display module for displaying service information according to a service evaluation result by the evaluation module; .

A service evaluation system including a service evaluation server, a business entity terminal, and a customer terminal according to another embodiment receives service information including service type, location, price, and business entity information and inputs the entered service information and business entity information to a service evaluation server To the terminal; A service evaluation server for receiving service information from a provider terminal, calculating a rating of each service and a provider based on the service information, and providing service information for sequentially displaying service information according to the calculated service rating ranking; And a customer terminal for receiving and displaying rating and provider reliability information of each service registered in the server from the service evaluation server and selecting a service to be used; .

A method of evaluating a service in a service evaluation server provided by a provider according to another embodiment includes: (A) acquiring service information including a service type, a price, a discount rate, Collecting transmitted and received service information; (B) classifying the services according to the service industry based on the service information collected in the evaluation module, and evaluating the classified services; And (C) displaying service information according to a service evaluation result by the evaluation module in the display module; .

Through the service evaluation method as described above, the service provider can provide the service information to the customer in real time, thereby creating the advertisement effect.

In addition, the customer can receive the service information together with the service provider reliability information and the service evaluation information. Through this, customers can select the desired service based on the customer's preferred evaluation criteria such as price, location, rating, etc., thereby improving the customer's service utilization satisfaction.

It should be understood that the effects of the present invention are not limited to the above effects and include all effects that can be deduced from the detailed description of the present invention or the configuration of the invention described in the claims.

1 is a block diagram of a service evaluation system according to an embodiment;
2 is a block diagram showing a data processing configuration of the service evaluation server 200 according to the embodiment
3 is a block diagram showing a data processing configuration of the evaluation module 230 according to the embodiment
4 is a signal flow diagram of a service evaluation system according to an embodiment;
5 is a flowchart showing a data processing flow of the service evaluation process according to the embodiment.
6 is a view showing a display embodiment of a service evaluation application registered by a business entity
7 is a view showing an embodiment of a service information input display
8 is a view illustrating a display example in which service information is exposed according to service evaluation information in a customer terminal
9 is a diagram showing an embodiment for calculating and displaying a price evaluation factor of a service provided by a service provider in a service evaluation server

BRIEF DESCRIPTION OF THE DRAWINGS The advantages and features of the present invention and the manner of achieving them will become apparent with reference to the embodiments described in detail below with reference to the accompanying drawings. The present invention may, however, be embodied in many different forms and should not be construed as being limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of the invention to those skilled in the art. Is provided to fully convey the scope of the invention to those skilled in the art, and the invention is only defined by the scope of the claims. Like numbers refer to like elements throughout.

In the following description of the present invention, a detailed description of known functions and configurations incorporated herein will be omitted when it may make the subject matter of the present invention rather unclear. The following terms are defined in consideration of the functions in the embodiments of the present invention, which may vary depending on the intention of the user, the intention or the custom of the operator. Therefore, the definition should be based on the contents throughout this specification.

1 is a configuration diagram of a service evaluation system according to an embodiment.

Referring to FIG. 1, the service evaluation system may include a service provider terminal 110, a service evaluation server 200, and a customer terminal 300.

The service provider terminal 110 receives service information and service provider information from the service provider and transmits the service information and the service provider information to the service evaluation server 200. In the embodiment, the service information includes detailed information about the service provided by the provider such as the service type, location, price, discount rate, and the provider information includes information used for evaluating the reliability of the provider, such as the provider's personal information, .

The service evaluation server 200 receives the service information from the business entity terminal 110 and calculates the reliability of each of the services and the rating of the services registered in the server 200 based on the service information. Thereafter, the service rating and the service provider reliability calculated by the customer terminal 310 are transmitted so that the customer can simultaneously check the service information and the evaluation information thereof.

The customer terminal 310 displays the service information, the service rating and the reliability information received from the service evaluation server 200, and selects a service to be used by the customer.

The terminals 110 and 310 may be a tablet PC, a laptop, a personal computer (PC), a smart phone, a personal digital assistant (PDA) A mobile communication terminal, or the like. That is, each of the terminals 110 and 310 includes a memory for storing a specific application for connecting to the server 200 via the wired / wireless communication network 120, a terminal having a microprocessor for executing and controlling the program do. In other words, although the terminals 110 and 110 are personal PCs, any terminal can be used as long as server-client communication with the server 200 is possible, and any communication computing device such as a notebook computer, a mobile communication terminal, Is a broad concept.

2 is a block diagram showing a data processing configuration of the service evaluation server 200 according to the embodiment.

Referring to FIG. 2, the service evaluation server 200 may include an information collection module 210, an evaluation module 230, and a display module 250.

 The term " module ", as used herein, should be interpreted to include software, hardware, or a combination thereof, depending on the context in which the term is used. For example, the software may be machine language, firmware, embedded code, and application software. As another example, the hardware may be a circuit, a processor, a computer, an integrated circuit, an integrated circuit core, a sensor, a micro-electro-mechanical system (MEMS), a passive device, or a combination thereof.

The information collection module 210 collects service information including a service type, a price, a discount rate, and a service providing place provided by the service provider from the service provider terminal 110.

The evaluation module 230 classifies the services according to the service industry based on the service information collected by the information collection module 210, and evaluates the classified services. For example, the evaluation module 230 can evaluate the classified service by calculating the rating of each service registered in the server using the service evaluation information such as price, discount rate, event frequency, and the like.

In addition, the evaluation module 230 evaluates the trustworthiness of the business operator through the business performance of the business, the credit information of the business person, and the customer evaluation, and allows the business to maintain the reliability of a certain level or higher.

The display module 250 sequentially arranges the service information according to the service evaluation result by the evaluation module 230. For example, the display module 250 displays service information registered in the server in the order of ratings calculated according to the evaluation factors set by the customer.

3 is a block diagram showing a data processing configuration of the evaluation module 230 according to the embodiment.

Referring to FIG. 3, the evaluation module 230 may include an evaluation information collection unit 231, an analysis unit 233, and a rating calculation unit 235.

The evaluation information collection unit 231 collects the service evaluation information from the service information. The service evaluation information is information necessary for evaluating each service registered in the server by the service provider. The service evaluation information may include a service price, a discount rate, a business location, a discount event providing time, a number of page accesses,

The analysis unit 233 compares the collected service evaluation information with the service information. For example, the analyzing unit 233 may calculate the service evaluation element, and compare the collected evaluation information with the service information. Specifically, the analyzing unit 233 calculates the average of the price for each service type, the point of time of providing a discount event, and the discount rate from the service information. Then, a service evaluation element including a difference between each of the calculated average price, the time of providing the average discount event, and the average discount rate, the price of the service included in the service evaluation information, and the providing time and discount rate is calculated. In the embodiment, the service evaluation factor may be calculated according to the type of the service evaluation factor through the following equation.

Equation 1:

N: Total number of service businesses

Equation 2:

    d: Distance between customer and service provider

    N: Number of businesses in the same industry that exist in radius d from the customer's current location

In addition, in the embodiment, the analyzing unit 233 can calculate the price evaluation factor by comparing the price of the item sold by the service company being evaluated with the average price of the industry including the service.

Equation (3)

(Xi: item price, X: average price of items by industry, N: total number of items sold in the business)

In the embodiment, the price of each item provided by a specific vendor and service is compared with the average price of the item so that the customer can provide objective evaluation information on a specific product desired by the customer.

 The rating calculation unit 235 calculates the rating of each service registered in the server according to the result of the comparison between the service evaluation information and the service information. In the embodiment, the rating calculation unit 235 collects a price evaluation element, a position evaluation element, a review evaluation element, and the like, adds a weight to each evaluation element, and calculates a final rating for the service registered in the server 200 can do. Also, if the calculated score is above a certain level, it is possible to upload the optical path of the workplace.

Hereinafter, the service evaluation method according to the embodiment will be described in turn. Since the function (function) of the service evaluation method according to the embodiment is essentially the same as the function on the service evaluation server and the system, a description overlapping with those of FIG. 1 to FIG. 3 will be omitted.

4 is a signal flow diagram of a service evaluation system according to an embodiment.

Referring to FIG. 4, in step S410, the service terminal 100 receives service information and service provider information, and transmits the service information and the service provider information to the service evaluation server 200 in step S420. The service evaluation server 200 collects service information and business entity information from the business entity terminal 100 in step S430, and evaluates the collected service information and business entity information in step S440. Then, in step S450, the service evaluation information and the business trustworthiness, which are the evaluation results, are transmitted to the customer terminal 300. [ In step S460, the customer terminal 300 displays service information according to the evaluation result, and in step S470, one of the displayed information is selected from the customer.

5 is a flowchart illustrating a data processing flow of the service evaluation process according to the embodiment.

In step S442, the collection unit collects service evaluation information including service price, discount rate, business location, discount event providing time, rating, and click count from the service information registered in the server.

In step S444, the service evaluation information collected by the analysis unit is compared with the service information.

In step S446, the analysis unit calculates a service evaluation element according to the result of the comparison analysis. In the embodiment, the service evaluation factors include a price of a service registered in the server, a discount rate, a price of a gift item, an average price of a category including the service, a difference between the average discount rate and the average discount price, Distance between locations, customer reviews of services, clicks, and so on.

In step S448, the rating calculator calculates the rating of each of the services registered in the server according to the comparison result of the service evaluation information and the service information. In step S448, a weight value set by the customer is assigned to each of the service evaluation factors, and the final service rating can be calculated.

6 is a diagram showing an embodiment of display of a service evaluation application registered by a business operator.

As shown in FIG. 6, when the authentication is completed, the service provider selects a category including the service category of the service category such as restaurant, bar, beauty, and the like and inputs the service information. Also, the customer can select the desired service category among the various categories and receive the service evaluation information through the service evaluation application according to the embodiment.

7 is a diagram illustrating an embodiment of a service information input display.

As shown in FIG. 7, after the service provider joins the server, the service provider inputs detailed information about the service provided by the service provider. For example, when a business operator operates a pub, he or she can input a menu, a limited quantity, a discount price, a discount rate, etc., and operates a business site providing hobbies or leisure services. Discount rate and so on. In the embodiment, when the service provider subscribes to the server, the service information provided by the service provider can be inputted and uploaded in real time, so that the customer can quickly provide necessary service information.

FIG. 8 is a view showing an embodiment in which service information is exposed according to service evaluation information in a customer terminal.

As shown in FIG. 8, when a customer inputs a weight for a service evaluation element through its own smart terminal, service information sorted by service evaluation elements having a high weight is displayed. For example, if the customer gives the highest weight to the discount rate and price valuation factors, the service information sorted by discount rate and price valuation factors is displayed in order, and if the position rating factor is given the highest weight, Service information sorted by reference is sequentially displayed on the customer terminal. If the customer does not set the weight for the evaluation factor, the service evaluation server displays the service information according to the service rating calculated using the service evaluation information including the price, the discount rate, the distance to the customer, and the number of reviews .

9 is a diagram illustrating an embodiment in which a service evaluation server calculates and displays a price evaluation factor of a service provided by a service provider.

As shown in FIG. 9, when a customer selects a specific service company, the discount event information provided by the selected company is displayed to the customer terminal according to the price evaluation element ranking. For example, the discount event information may be displayed on the customer terminal in the order of the discount rate reflecting the ranking of the price evaluation factors calculated by the server or the total price being inexpensive. If the customer selects one of them, the coupon is displayed so that the discounted service can be obtained when visiting the selected supplier. When the customer touches the coupon display icon, the coupon is automatically captured, or when the automatic capture icon is touched, the discount coupon is stored in the customer terminal, and then the customer can use the coupon.

Through the service evaluation system, server and method as described above, the service information of the service provider's own service is provided to the customer in real time to create the advertisement effect, and the customer can receive the service information together with the service reliability information and the service evaluation information . This allows the customer to select the desired service based on the customer's preferred evaluation criteria such as price, location, rating, etc., thereby improving the satisfaction of the service utilization and directly connecting the customer and the provider both online and offline .

It is to be understood that the invention is not limited to the disclosed embodiments, but, on the contrary, is intended to cover various modifications and equivalent arrangements included within the spirit and scope of the appended claims. It is not limited to the embodiment.

210: Information collecting module
230: Evaluation module
250: Display module

Claims (12)

1. A service evaluation server provided by a provider,
An information collection module for receiving service information including a service type, a price, a discount rate, and a service providing location from a provider smart terminal, and collecting the inputted service information;
An evaluation module for classifying the service according to the service type based on the collected service information and evaluating the classified service; And
A display module for displaying the service information according to a service evaluation result by the evaluation module; And a service evaluation server.
2. The system of claim 1,
An evaluation information collection unit for collecting service evaluation information including a service price, a discount rate, a business location, a discount event providing time, a rating, and a click count from the service information;
An analysis unit for comparing the collected service evaluation information with the service information; And
A rating calculation unit for calculating a rating of each of the services registered in the server according to a result of the comparison of the service evaluation information and the service information; The service evaluation server comprising:
The apparatus of claim 2, wherein the analyzer
A service providing step of calculating an average of the price, the discount event providing time, and the discount rate according to the service type from the service information, and calculating a price of the service included in the service evaluation information, And calculating a service evaluation element including a difference between a time point and a discount rate, respectively. 4. The system of claim 3, wherein the service evaluation element
The price of the service registered in the server, the discount rate, the difference between the price of the gift item and the average price, the average discount rate, and the average discount price of the industry category including the service,
A distance between a service providing location and a customer location registered in the server, and a number of reviews of customers for the service.
3. The apparatus of claim 2, wherein the rating calculation unit
Calculating the service reliability of the service registered in accordance with the business site information including the business period, the monthly average sales, and the business scale of the service registered in the server, and calculating the service rating according to the weight of each service evaluation element transmitted from the customer terminal Features a service evaluation server.
A service evaluation system including a service evaluation server, a business entity terminal, and a customer terminal,
A service terminal for receiving service information and service provider information including service type, location and price, and transmitting the inputted service information and service provider information to the service evaluation server;
A service evaluation server that receives service information from the service provider terminal, calculates service provider ratings and service provider reliability based on the service information, and provides service information to sequentially display service information according to the calculated service rating ranking, ; And
A customer terminal for receiving ratings and provider reliability information of each service registered in the server from the service evaluation server and selecting a service to be used; The service evaluation system comprising:
7. The system of claim 6, wherein the service evaluation server
An information collecting module for receiving service information including a service type, a price, a discount rate, and a service providing place from a provider terminal, and collecting the transmitted service information;
An evaluation module for classifying the service according to the service type based on the collected service information and evaluating the classified service; And
A display module for displaying the service information according to a service evaluation result by the evaluation module; The service evaluation system comprising:
8. The system of claim 7,
An evaluation information collection unit for collecting service evaluation information including a service price, a discount rate, a business location, a discount event providing time, a rating, and a click count from the service information;
An analysis unit for comparing the collected service evaluation information with the service information; And
A rating calculation unit for calculating a rating of each of the services registered in the server according to a result of the comparison of the service evaluation information and the service information; Lt; / RTI >
The analyzer
A service providing step of calculating an average of the price, the discount event providing time, and the discount rate according to the service type from the service information, and calculating a price of the service included in the service evaluation information, And calculating a service evaluation element including a difference between a time point and a discount rate, respectively.
A service evaluation method in a service evaluation server provided by a business entity,
(A) collecting the transmitted service information by receiving service information including a type of service, a price, a discount rate, and a service providing place provided by a provider from a provider terminal in an information collection module;
(B) classifying the service according to the service industry based on the collected service information in the evaluation module, and evaluating the classified service; And
(C) displaying the service information according to a service evaluation result by the evaluation module in the display module; The service evaluation method comprising:
10. The method of claim 9, further comprising: (B) evaluating the classified service; The
(a) collecting service evaluation information including a service price, a discount rate, a business location, a discount event providing time, a rating, and a click count from the service information;
(b) comparing and analyzing the collected service evaluation information with the service information; And
(c) calculating a rating of each of the services registered in the server according to the comparison result of the service evaluation information and the service information; The service evaluation method comprising the steps of:
The method of claim 10, further comprising: (b) comparing and analyzing collected service evaluation information with the service information; The
The service providing system according to claim 1, further comprising: calculating an average of prices of service industries, a time of providing discount events, and a discount rate from the service information and storing the calculated average prices, And calculating a service evaluation element including a difference between a time point and a discount rate, respectively. 11. The method of claim 10, wherein the step (c)
Wherein the reliability of the service registered with the service is calculated according to the business site information including the business period, monthly average sales, and business site size of the service registered in the server.

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