KR20160112799A - System and method for managing mail - Google Patents

System and method for managing mail Download PDF

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Publication number
KR20160112799A
KR20160112799A KR1020150039111A KR20150039111A KR20160112799A KR 20160112799 A KR20160112799 A KR 20160112799A KR 1020150039111 A KR1020150039111 A KR 1020150039111A KR 20150039111 A KR20150039111 A KR 20150039111A KR 20160112799 A KR20160112799 A KR 20160112799A
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KR
South Korea
Prior art keywords
mail
information
address
delivery error
terminal
Prior art date
Application number
KR1020150039111A
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Korean (ko)
Inventor
이준호
조영래
Original Assignee
주식회사 소프트자이온
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Priority to KR1020150039111A priority Critical patent/KR20160112799A/en
Publication of KR20160112799A publication Critical patent/KR20160112799A/en

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    • G06Q50/32—

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Abstract

The present invention relates to a mail management system and method.
A mail management system according to the present invention comprises: a first terminal for transmitting mail delivery error information; And a mail item management device for, upon receiving the mail item delivery error information from the first terminal, transmitting the mail item delivery error notification information to the second terminal corresponding to the mail item sender included in the mail item delivery error information.

Description

System and method for managing mail

The present invention relates to a mail management system and method, and more particularly, to a mail management system and method in which when a mail item is erroneously transmitted to a third party due to an address change or the like, a third party who receives an erroneous mail item registers mail delivery error information To a mail management system and method capable of preventing an error in sending mail later, by registering an address change of a mail recipient in cooperation with a mail sender.

In general, various service providers or public institutions such as credit card companies, insurers, wire / wireless telecommunication carriers, and KEPCO manage address and telephone number information for their customers and provide billing, billing, I am serving by mail.

In the situation where more than 20% of the people move in the year, the address of the customer is changed from time to time. At this time, the customers have to report the change of address to the businesses they are dealing with, but due to daily hassle or inconvenience The reporting rate is extremely low. This causes a lot of disadvantages, such as a mistake in the delivery of bills or the like, an increase in the number of returned mail items, a wasted cost in society and economy, and the payment period of the customer is lengthened.

In order to solve such a problem, recently, a method has been proposed in which a plurality of customers are recruited on the Internet as members, and then the address of the changed transaction address is manually entered from the member customers, .

However, since the postal matter management system according to the prior art is a method in which a customer whose address has been changed needs to directly register an address change, the utilization rate thereof is extremely low due to daily hassle or inconvenience, Is still included.

On the other hand, there is a problem in that the third party who receives the error mail continuously receives unnecessary mail, and therefore it is troublesome to return or discard the mail. In the postal matter management system according to the prior art, And the problem is not.

Korean Patent No. 10-1056551 Korean Patent No. 10-1222245

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned problems, and it is an object of the present invention to provide a mail management system and method capable of preventing an erroneous mail item from being intercepted by a third party who receives unnecessary mail .

Another object of the present invention is to provide a method and apparatus for registering mail delivery error information to a mail management apparatus by a third party who has received an erroneous mail when a mail item is erroneously transmitted to a third party due to address change or the like, And to provide a mail management system and method capable of preventing an error in sending mail items later by registering the address change of the recipient.

To this end, a mail management system according to an aspect of the present invention includes: a first terminal for transmitting mail delivery error information; And a mail item management device for, upon receiving the mail item delivery error information from the first terminal, transmitting the mail item delivery error notification information to the second terminal corresponding to the mail item sender included in the mail item delivery error information.

According to another aspect of the present invention, there is provided an apparatus for managing mail, comprising: a mail managing unit for managing mail information sent from a mail sender; And an address management unit for managing address information of a mail receiving subject, wherein when the mail managing unit receives the mail delivery error information from the first terminal, the mail managing unit transmits the mail delivery error information to the second terminal corresponding to the mail sender included in the mail delivery error information And transmits the error notification information.

Preferably, the mail management apparatus further includes an address correction guide unit transmitting address correction guidance information to a terminal of a member company having a customer corresponding to a delivery address included in the mail delivery error information.

According to another aspect of the present invention, there is provided a mail management method comprising: receiving mail delivery error information from a first terminal; And sending the mail delivery error notification information to the second terminal corresponding to the mail sender included in the mail delivery error information.

Preferably, the mail item management method further comprises: receiving address correction information from a second terminal corresponding to the mail item sender included in the mail item delivery error information or a third terminal corresponding to the mail item to be received included in the mail item delivery error information ; And updating the address of the mailing recipient included in the address correction information.

According to the present invention, when a mail item is erroneously transmitted to a third party due to address change or the like, a third party who has received the erroneous mail item registers the erroneous mail item information in the mail item management device, and the mail item management device cooperates with the mail item sender, It is possible to prevent an error in sending mail in the future and efficiently manage the mail.

According to the present invention, a third party who receives an erroneous mail item subscribes to a service, reports and manages erroneous mail items as needed, eliminates unnecessary mail items, By arranging, it is possible to reduce the social and national costs due to the reduction of unnecessary mail, and to increase the efficiency of the comprehensive mail service.

1 is a schematic diagram of a mail management system according to an embodiment of the present invention.
2 is a configuration diagram of a mail item management apparatus according to an embodiment of the present invention.
3 is a detailed configuration diagram of the database unit 250 of FIG.
4 is a flowchart of a method for managing mail according to an embodiment of the present invention.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings and preferred embodiments. In the following description, a detailed description of known functions and configurations incorporated herein will be omitted when it may make the subject matter of the present invention unnecessarily obscure.

In the normal mail delivery process, when the mailer sends the mail to the correct address of the recipient, the recipient of the mail normally receives the mail. However, in cases such as when the addressee of the recipient of the mail is changed or the addressee of the mailer accidentally writes the address by mistake, the mail sent by the mailer is delivered to the address before the change or to the wrong address, The third party will receive the error mail. In this case, in the prior art, a third party (hereinafter referred to as an " error mail recipient ") who has received an error mail merely returned or discarded it. This is because the recipient of the mail has a disadvantage There is a problem that it causes social and national costs.

In order to solve this problem, the present invention proposes a method for preventing a mail delivery mistake from being actively intervened by a third party who receives an error mail, and will be described in detail below.

1 is a schematic diagram of a mail management system according to an embodiment of the present invention.

1, a mail management system according to an exemplary embodiment of the present invention includes a first terminal 110 of an error mail recipient, a second terminal 120 of a mail sender, a third terminal 130 of a mail receiver, Mail management device 200 and the like.

If a mailer sends a mail to a pre-change address or an incorrect address of a mail recipient, the third party residing at the address receives the error mail.

Then, the receiver of the error mail accesses the mail management apparatus 200 using the first terminal 110 and registers the mail delivery error information. The mail delivery error information according to the present invention includes information on mailer, mailer, (error) mailer, (error) mailing address, (error) mailer date, mailer error, As well as information about actual residents.

In this case, according to the preferred embodiment of the present invention, the mail item management apparatus 200 can input two or more items to the actual resident, thereby registering all of the actual resident who can receive the mail delivered to the address . Information about the actual resident of this address may be referred to later when the mailer sends the mail, which will be described later.

When the mail management apparatus 200 receives the mail delivery error information from the first terminal 110 of the receiver of the erroneous mail, the mail management apparatus 200 transmits the mail delivery error notification information to the second terminal 120 of the mail sender. The postal item delivery error notification information according to the present invention includes information on the postal mailer, mailer, (error) destination address, (error) postal mail receiving date,

The mail sender confirms the mail delivery error notification information through the second terminal 120 and recognizes that there is an error (address change, etc.) in the address of the mail delivery recipient.

Then, the mail sender directly contacts the person to receive the mail based on the phone number, e-mail address, etc. of the person to receive the mail, and confirms the corrected address information of the person to receive the mail, Registered in the mail item management apparatus 200 through the second terminal 120. [

Alternatively, the mail sender may transmit a telephone number, an e-mail address, and the like of the person to whom the mail is received to the mail item management device 200 via the second terminal 120, Mail address to the third terminal 130 of the person to receive the mail based on the e-mail address or the like, the person to be mailed may register the addressee directly to the mail item management device 200 through the third terminal 130. [

When the mail management apparatus 200 receives the corrected address information of the person to be mailed from the second and / or third terminals 120 and 130, the mail management apparatus 200 updates the address database 252 by reflecting the corrected address information. The updated address information is then referred to when the mailer sends the mail.

In this regard, FIG. 2 is a configuration diagram of the mail item management apparatus 200 according to an embodiment of the present invention. 3 is a detailed configuration diagram of the database unit 250 of FIG. For reference, in the description of the above-described mail management system, a case in which a mail delivery error has occurred has been mainly described. Hereinafter, a description will be made including a case of normal delivery and a case of delivery error.

2, the mail item management apparatus 200 according to an exemplary embodiment of the present invention includes a mail item management unit 210, an address management unit 220, a member management unit 230, an address correction guide unit 240, a database unit 250, a communication unit 260, a control unit 270, and the like.

The mail management unit 210 manages mail information registered by an individual, a corporation, a public agency, etc. through the terminals 110, 120, and 130 in cooperation with a mail database 251. The mail information according to the present invention includes information on a management number, a mailer, a mailer, a mailer, a mailing address, a mailer's date, a mailer type, a delivery error, and an error processing status.

When the mail sender sends the mail to the mail management device 200 via the second terminal 120, the mail sending information including information on the mail sender, the person to receive the mail, the address of the mail, the type of the mail, (210) manages each item of mailing information by interlocking with the mail item database (251) by matching the items of the mail information.

When the mail is normally delivered to the person to be mailed, the person who normally receives the mail (i.e., the person to receive the mail) receives the mail through the third terminal 130 as the mailer, the person to receive the mail, The mail item management unit 210 matches each item of the mail item information to the corresponding item of the mail item information and transmits the mail item information to the mail item management unit 200. [ (251).

However, when the mail item is erroneously delivered to a third party other than the mail item receiver, a third party (i.e., an erroneous mail receiver) that has received the erroneous mail item transmits the mailer, To the mail management device 200, mail delivery error information including the mail receiver, the actual recipient, the (error) destination address, the (erroneous) mail receiving date, The control unit 210 manages each item of the mail delivery error information in association with the corresponding item of the mail information and interlocks with the mail database 251 and also transmits the mail delivery error notification information to the second terminal 120 of the mail sender .

For reference, in the above description, the mailer transmits the mailing information to the mail management device 200 through the second terminal 120, and the process of the normal mailing recipient sends the mail receiving information through the third terminal 130 To the management device 200 is a more efficient implementation of the present invention and is not an essential process for attaining the objects and effects of the present invention. For example, when the mail sender transmits the mail sending information to the mail managing apparatus 200 via the second terminal 120 and registers the mail sending information in the mail managing database 251, the error mail receiving person needs to input all items of the mail delivering error information The mailing database is searched without confirming the mailing information, and only the remaining items are input.

The address management unit 220 receives information on a destination address, a mail item recipient, a mail item recipient, an actual resident, a delivery error, and the like from the mail item management unit 210 and separates the normal recipient and the error recipient by each delivery address, do.

For example, if the delivery error item is normal delivery, the address management unit 220 registers the mail receiver (in this case, the same as the mail receiver) as the normal recipient in the delivery address and manages it in the address database 252, If the item is a shipping error, the error mailer and the actual resident are registered as a normal recipient and the mail receiver is registered as an error recipient in the shipping address and managed in the address database 252.

The address management unit 220 updates the address database 252 by receiving the corrected address information of the person to be mailed from the second or third terminal 200 or 300.

The member management unit 230 is a member that includes a name (name), a corporation number (resident registration number), an address, a contact person, a contact person, an ID, a password, an official authentication, an I- Information is managed in association with the member database 253. The member management unit 230, for example, accesses the mail item management apparatus 200 through an individual, a corporation, a public institution, or the like, and completes the connection through authorized authentication or I-PIN authentication in the case of a service subscription customer , And if the customer has no service, the connection is completed after joining the membership. However, since membership registration is not a necessity of the present invention, the mailer can be accessed through member registration and authentication, and the recipient of the error mail can access the mailer without a member registration procedure. In this case, of course, there may be discrimination in terms of service content or authority if it is through the membership registration and authentication process.

The address correction guide unit 240 transmits the address correction information for the address where the shipping error has occurred and the recently updated address to the terminal of the member company (e.g., mailer) in cooperation with the mailer management unit 210, The target person). To this end, the address correction guide unit 240 manages the customer information for each member company by the member company-specific customer database 254, in which case the customer information for each member includes information on the name, address, do.

The address correction guide unit 240 is interlocked with the mail item management unit 210. When the address correction information unit 240 receives the mail item delivery error information or updates to a corrected address of an arbitrary customer, It sends information to each member company that the address of the customer has been changed.

In addition, the address correction informing unit 240 may include a telephone number, an e-mail address, and the like of the person to be mailed, for example, if the person to be mailed is registered as a customer in the member database 254, When receiving the telephone number or the e-mail address of the person to be mailed from the sender's second terminal 120, the address correction informing unit 240 transmits the address correction request information to the third terminal 130 of the person to be mailed, Notify them of shipping errors and advise them to update to the correct address. In this case, according to the preferred embodiment of the present invention, the address correction request information transmitted to the third terminal 130 includes link information (e.g., a shortcut) that can be connected to the mail item management apparatus 210, The person to be mailed may access the mail management device 210 directly through the third terminal 130 and register the corrected address information.

The database unit 250 is connected to the mail item management unit 210, the address management unit 220, the member management unit 230 and the address correction information unit 240 and includes a mail database 251, an address database 252, A customer database 254 for each member, and the like.

The communication unit 260 is connected to a wired / wireless communication network through a known communication module and performs communication with the terminals 110, 120, and 130 such as an error mail recipient, a mail sender, and a mail recipient.

The control unit 270 generally controls the mail item management unit 210, the address management unit 220, the member management unit 230, the address correction guidance unit 240, the database unit 250, and the communication unit 260, .

Hereinafter, with reference to FIG. 4, a mail item management method according to the present invention will be described. For reference, the mail management method according to the present invention can refer to the mail management system according to the present invention described above.

4 is a flowchart of a method for managing mail according to an embodiment of the present invention.

4, in step S410, when a mailer sends a postal mail to a pre-change address or an erroneous address of a postal mail recipient, the recipient of the erroneous postal mail resident at the address is managed via the first terminal 110 The mail item delivery error information is transmitted to the device 200, and the mail item management device 200 receives the information. In this case, the mail delivery error information includes information on mailer, mailer, (error) mailer, (error) mailing address, (error) mailing date, mailing error, actual resident.

In step S420, the mail item management device 200 transmits mail item delivery error notification information to the second terminal 120 of the mail item sender. In this case, it includes information on the mailer, the person to receive the mail, the (error) destination address, (error) date of receiving the mail,

Then, the mail sender confirms the mail delivery error notification information through the second terminal 120, and recognizes that there is an error (address change, etc.) in the address of the person to receive the mail. Then, the mail sender contacts the person to receive the mail based on the phone number, e-mail address, etc. of the person to receive the mail, and requests the corrected address information of the person to receive the mail. Alternatively, the mail sender may transmit the telephone number, e-mail address, and the like of the person to be mailed to the mail item management device 200 via the second terminal 120 so that the mail item management device 200 notifies the person To request the corrected address information.

In step S430, the mail item management device 200 receives the address correction information for the person to be mailed from the second terminal 120 of the mailer and / or the third terminal 130 of the mailer.

Then, in step S440, the mail item management device 200 refers to the address correction information and updates the address of the person to be mailed. In addition, the mail management apparatus 200 transmits address correction information to a terminal of a member company having a customer related to the address, notifies each member company that the address of the customer has been changed, and updates the address information, Referred to when sending.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined by the appended claims. It is to be understood that the embodiments are to be considered in all respects as illustrative and not restrictive.

It is to be understood that both the foregoing general description and the following detailed description of the present invention are exemplary and explanatory and are intended to provide further explanation of the invention as claimed. .

110: first terminal 120: second terminal
130: third terminal 200: mail management device
210: mail management unit 220: address management unit
230: Member Management Unit 240: Address Correction Information Unit
250: Database part 260: Communication part
270:

Claims (16)

A mail management system comprising:
A first terminal for transmitting mail delivery error information; And
And a mail item management device for, upon receiving the mail item delivery error information from the first terminal, transmitting the mail item delivery error notification information to the second terminal corresponding to the mail item dispatcher included in the mail item delivery error information system. The method according to claim 1,
When the mail management apparatus receives the address correction information from the second terminal corresponding to the mail sender included in the mail delivery error information or from the third terminal corresponding to the mail delivery recipient included in the mail delivery error information, And updates the address of the person to be mailed. 3. The method of claim 2,
Wherein the mail management apparatus transmits address correction guidance information to a fourth terminal of a member company having a customer corresponding to the address included in the address correction information. 4. The method according to any one of claims 1 to 3,
Wherein the mail delivery error information includes information on a mailer, a mailer, a mailer, a mailing address, a delivery error, and information on an actual resident. 4. The method according to any one of claims 1 to 3,
Wherein the mail management apparatus registers and manages a normal recipient and an error recipient for each destination address. 4. The method according to any one of claims 1 to 3,
Wherein the mail management apparatus transmits address correction request information to a third terminal corresponding to a mail object recipient included in the mail delivery error information, and the address correction request information includes link information for accessing the mail management apparatus Wherein said mail management system comprises: A mail management apparatus comprising:
A mail management unit for managing the mail information sent by the mail sender; And
And an address management unit for managing the address information of the person to receive mail,
Wherein the mail management unit, when receiving the mail delivery error information from the first terminal, transmits the mail delivery error notification information to the second terminal corresponding to the mail delivery sender included in the mail delivery error information. 8. The method of claim 7,
When the address management unit receives the address correction information from the second terminal corresponding to the mail sender included in the mail delivery error information or from the third terminal corresponding to the mail delivery recipient included in the mail delivery error information, The address of the mail management apparatus is updated. 8. The method of claim 7,
Wherein the address management unit registers and manages a normal recipient and an error recipient for each destination address. 10. The method according to any one of claims 7 to 9,
Further comprising an address correction guide unit for transmitting address correction guide information to a fourth terminal of a member company having a customer corresponding to a delivery address included in the mail delivery error information. 10. The method according to any one of claims 7 to 9,
Further comprising a database unit provided with a mail database storing mail information, an address database storing address information, a member database storing member information, and a customer database for each member of the member stores. A method for managing mail,
Receiving mail delivery error information from the first terminal; And
And sending the mail delivery error notification information to the second terminal corresponding to the mail sender included in the mail delivery error information. 13. The method of claim 12,
Receiving address correction information from a second terminal corresponding to a mailer included in the mail delivery error information or from a third terminal corresponding to a mail delivery recipient included in the mail delivery error information; And
Further comprising the step of updating an address of the postal mail receiving subject included in the address correction information. 14. The method of claim 13, further comprising: prior to receiving the address correction information,
Further comprising the step of transmitting the address correction request information to the third terminal corresponding to the person to receive mail items included in the mail delivery error information,
Wherein the address correction request information includes link information for accessing the mail management apparatus. 13. The method of claim 12,
Further comprising the step of transmitting address correction guidance information to a fourth terminal of a member company having a customer corresponding to a delivery address included in the mail delivery error information. 16. The method according to any one of claims 12 to 15,
Wherein the mail delivery error information includes information on a mailer, a mailer, a mailer, a mailing address, a delivery error, and information on an actual resident.
KR1020150039111A 2015-03-20 2015-03-20 System and method for managing mail KR20160112799A (en)

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2021525906A (en) * 2019-07-15 2021-09-27 クーパン コーポレイション Computerized systems and methods for address correction

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR101056551B1 (en) 2011-03-08 2011-08-11 박기범 Management service system for providing of mail and personal information and method thereof
KR101222245B1 (en) 2011-07-19 2013-01-15 에스케이씨앤씨 주식회사 System and method for managing postal matter

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR101056551B1 (en) 2011-03-08 2011-08-11 박기범 Management service system for providing of mail and personal information and method thereof
KR101222245B1 (en) 2011-07-19 2013-01-15 에스케이씨앤씨 주식회사 System and method for managing postal matter

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2021525906A (en) * 2019-07-15 2021-09-27 クーパン コーポレイション Computerized systems and methods for address correction

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