KR20160076374A - Method and apparatus for providing information of the crm marketing - Google Patents
Method and apparatus for providing information of the crm marketing Download PDFInfo
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- KR20160076374A KR20160076374A KR1020140186495A KR20140186495A KR20160076374A KR 20160076374 A KR20160076374 A KR 20160076374A KR 1020140186495 A KR1020140186495 A KR 1020140186495A KR 20140186495 A KR20140186495 A KR 20140186495A KR 20160076374 A KR20160076374 A KR 20160076374A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0241—Advertisements
- G06Q30/0242—Determining effectiveness of advertisements
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0241—Advertisements
- G06Q30/0251—Targeted advertisements
- G06Q30/0254—Targeted advertisements based on statistics
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0631—Item recommendations
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Abstract
The present invention relates to a method and an apparatus for providing CRM marketing information, and a method for providing CRM marketing information according to the present invention includes extracting a marketing target customer based on a shopping mall use condition, A step of determining a marketing method, a step of allocating at least one marketing target customer to each marketing method, a step of collecting shopping information of a marketing target customer according to a plurality of marketing methods, and a result of a plurality of marketing methods based on shopping information And determining the priorities of the plurality of marketing methods, thereby improving the marketing effect of the online shopping mall.
Description
The present invention relates to a method and apparatus for providing CRM (Customer Relationship Management) marketing information, and more particularly, to a method and apparatus for providing CRM marketing information for applying a more efficient marketing method in an online shopping mall.
Due to the proliferation and development of various communication networks, consumers of commodities have an opportunity to shop at any time by accessing the Internet using a personal computer in their home or office, and online shopping malls Of the total number of workers. In addition, demand for online shopping continues to increase as mobile terminals that can access online shopping malls become popular everywhere.
As such, the number of customers using online shopping malls is increasing, and products sold at online shopping malls are also increasing. As a result, the size of online shopping malls has greatly expanded compared to the size of online shopping malls in the past.
However, most online shopping malls use the same marketing method for all customers in the way they do marketing. For example, all customers subscribed to an online shopping mall used a uniform method of not knowing the propensity of customers, such as e-mailing promotions for specific products. There is a problem in that when the marketing is performed by the conventional method, the tendency of the customer can not be fully reflected.
In addition, when a customer is segmented and marketing is performed in various ways, it is common to set a marketing method according to personal decision-making by an administrator of an online shopping mall rather than by a certain rule. The marketing method that depends on the feeling of the manager of the online shopping mall is difficult to clearly analyze the effect of the marketing, and it is difficult to provide the feedback through the analysis of the marketing method.
Therefore, it is required to develop a method and device that reflects the marketing method that is evaluated more systematically and reflects the marketing method that reflects the tendency of the segmented customer.
SUMMARY OF THE INVENTION It is an object of the present invention to provide a method and apparatus for providing a more effective marketing method in an online shopping mall.
Another object of the present invention is to provide a method and apparatus for providing a statistically significant marketing method in an online shopping mall.
The problems of the present invention are not limited to the above-mentioned problems, and other problems not mentioned can be clearly understood by those skilled in the art from the following description.
According to an aspect of the present invention, there is provided a method of providing CRM (Customer Relationship Management) marketing information according to an embodiment of the present invention includes extracting a marketing target customer based on a shopping mall use condition, Determining a plurality of marketing methods, allocating at least one marketing target customer to each marketing method, collecting shopping information of a marketing target customer according to a plurality of marketing methods, And determining the priority of the plurality of marketing methods by statistically analyzing the result of the marketing method.
According to another aspect of the present invention, a marketing method includes a recommended product and a transmission method.
According to still another aspect of the present invention, a transmission method includes a transmission medium and a transmission time.
According to still another aspect of the present invention, there is provided a system for providing a plurality of recommended products or transmission methods.
According to another aspect of the present invention, in the step of determining the priority, a priority of a plurality of marketing methods is determined based on a confirmation rate at which a marketing target customer confirms information on a recommended product.
According to another aspect of the present invention, the step of determining the priority determines a priority of a plurality of marketing methods based on a purchase conversion rate at which a marketing target customer purchases a recommended product.
According to still another aspect of the present invention, the step of determining the priority includes: prioritizing a plurality of marketing methods based on a confirmation rate that a marketing target customer confirms information on a recommendation product and a purchase conversion rate by which a marketing target customer purchases a recommendation product Thereby determining a ranking.
According to another aspect of the present invention, a plurality of marketing methods are selected by a shopping mall manager.
According to another aspect of the present invention, a plurality of marketing methods are automatically characterized in that a high priority marketing method is selected.
According to another aspect of the present invention, the step of determining the priorities of the plurality of marketing methods includes a step of determining a priority of a marketing method, including a method of statistically analyzing a result of a pre-stored marketing method.
According to another aspect of the present invention, when there is a marketing method in which a result of a pre-stored marketing method is statistically analyzed, a step of determining a plurality of marketing methods is a step of determining one or more marketing methods corresponding to a marketing target customer .
According to still another aspect of the present invention, there is provided a method for displaying a plurality of marketing methods.
According to an aspect of the present invention, there is provided an apparatus for providing CRM marketing information according to an embodiment of the present invention includes a processor and a communication unit for communicating with a shopping mall server, Extracts a plurality of marketing methods corresponding to a marketing target customer, allocates at least one marketing target customer to each marketing method, and the processor and the communication unit collect shopping information of the marketing target customer according to a plurality of marketing methods The processor is characterized by statistically analyzing results of a plurality of marketing methods based on shopping information to determine priorities of a plurality of marketing methods.
The details of other embodiments are included in the detailed description and drawings.
The present invention can provide a more effective marketing method in an online shopping mall and improve the marketing effect of the online shopping mall.
The present invention provides a statistically significant method of marketing in an online shopping mall, thereby enabling a more effective marketing method to be selected in an online shopping mall.
The effects according to the present invention are not limited by the contents exemplified above, and more various effects are included in the specification.
1 is a schematic block diagram of a system for providing CRM marketing information according to an embodiment of the present invention.
FIG. 2 is a flowchart illustrating a CRM marketing method in an online shopping mall according to an exemplary embodiment of the present invention.
FIG. 3 illustrates an exemplary screen for explaining a method of selecting a marketing object in a CRM marketing method in an online shopping mall according to an exemplary embodiment of the present invention.
FIG. 4 illustrates an exemplary screen for explaining a method of determining a marketing method in a method of providing CRM marketing in an online shopping mall according to an embodiment of the present invention.
FIG. 5 illustrates an exemplary screen for explaining a result of a statistical analysis of a marketing method of CRM marketing method in an online shopping mall according to an embodiment of the present invention.
BRIEF DESCRIPTION OF THE DRAWINGS The advantages and features of the present invention and the manner of achieving them will become apparent with reference to the embodiments described in detail below with reference to the accompanying drawings. The present invention may, however, be embodied in many different forms and should not be construed as being limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the invention to those skilled in the art. Is provided to fully convey the scope of the invention to those skilled in the art, and the invention is only defined by the scope of the claims.
Like reference numerals refer to like elements throughout the specification.
It is to be understood that each of the features of the various embodiments of the present invention may be combined or combined with each other partially or entirely and technically various interlocking and driving is possible as will be appreciated by those skilled in the art, It may be possible to cooperate with each other in association.
Various embodiments of the present invention will now be described in detail with reference to the accompanying drawings.
1 is a schematic block diagram of a system for providing CRM marketing information according to an embodiment of the present invention.
Referring to FIG. 1, a system for providing CRM marketing information according to an embodiment of the present invention includes a
The
The
The
The
The
The online
FIG. 2 is a flowchart illustrating a CRM marketing method in an online shopping mall according to an exemplary embodiment of the present invention. For convenience of explanation, FIG. 1 will be described together.
A method of providing CRM marketing in an online shopping mall according to an embodiment of the present invention starts with the
The online
Next, the
An object of the present invention is to provide a better marketing method by comparing marketing methods so that a plurality of marketing methods are determined in order to compare marketing methods.
The marketing method is to advertise a product likely to be purchased by a marketing target customer in an effective manner, and the marketing method may include a transmission method for determining a medium on which information about a recommended product and a recommended product is to be transmitted. Specifically, the transmission method may include transmission time, which is time for sending various transmission media such as electronic mail, mobile phone text message, note, etc. and marketing information. For example, if a female customer having a height of 165 cm to 170 cm is selected as a marketing target customer, a plurality of marketing methods corresponding to a marketing target customer are managed by a shopping mall manager, a first marketing method is a blouse, The marketing information may be designated to be sent at 6:00 pm and the second marketing method may be designated as sending the marketing information using the same transmission method as the first marketing method with the high heel as a recommended product. However, in one marketing method, a plurality of recommended products or transmission methods may be selected.
According to some embodiments of the present invention, when there is a marketing method in which a result of a pre-stored marketing method is statistically analyzed, a comparison object exists only by statistical analysis of one marketing method, One or more marketing methods may be determined to correspond to the marketing target audience. That is, the
Next, the
It is an object of the present invention to provide a better marketing method by comparing marketing methods. Once a plurality of marketing methods have been determined, at least one marketing target customer must be included in each of the marketing methods to perform a statistical analysis on each marketing method. Accordingly, the
There is no particular limitation on the manner in which the
Next, the
The
Next, the
Statistical analysis is used to analyze the effectiveness of marketing methods and to determine their priorities and various statistical methods can be used.
For example, the
In another example, the
In another example, the
As described above, since the
According to some embodiments of the present invention, when the
According to some embodiments of the present invention, the
FIG. 3 illustrates an exemplary screen for explaining a method of selecting a marketing object in a CRM marketing method in an online shopping mall according to an exemplary embodiment of the present invention.
Referring to FIG. 3, the marketing
The
The
FIG. 4 illustrates an exemplary screen for explaining a method of determining a marketing method in a method of providing CRM marketing in an online shopping mall according to an embodiment of the present invention.
Referring to FIG. 4, the marketing
The
The
FIG. 5 illustrates an exemplary screen for explaining a result of a statistical analysis of a marketing method of CRM marketing method in an online shopping mall according to an embodiment of the present invention.
5, a marketing method analysis result
In this specification, each block or each step may represent a part of a module, segment or code that includes one or more executable instructions for executing the specified logical function (s). It should also be noted that in some alternative embodiments, the functions mentioned in the blocks or steps may occur out of order. For example, two blocks or steps shown in succession may in fact be performed substantially concurrently, or the blocks or steps may sometimes be performed in reverse order according to the corresponding function.
The steps of a method or algorithm described in connection with the embodiments disclosed herein may be embodied directly in hardware, in a software module executed by a processor, or in a combination of the two. A software module may be stored in
Although the embodiments of the present invention have been described in detail with reference to the accompanying drawings, it is to be understood that the present invention is not limited to those embodiments and various changes and modifications may be made without departing from the scope of the present invention. . Therefore, the embodiments disclosed in the present invention are intended to illustrate rather than limit the scope of the present invention, and the scope of the technical idea of the present invention is not limited by these embodiments. Therefore, it should be understood that the above-described embodiments are illustrative in all aspects and not restrictive. The scope of protection of the present invention should be construed according to the following claims, and all technical ideas within the scope of equivalents should be construed as falling within the scope of the present invention.
100: CRM marketing device
110: Processor
120:
130:
140: Memory
200: Online shopping mall server
300: Marketing target selection screen
400: Determining Marketing Method Screen
500: Result of statistical analysis of marketing method
Claims (13)
Determining a plurality of marketing methods corresponding to the marketing target customers;
Allocating at least one marketing target customer to each marketing method;
Collecting shopping information of the marketing target customer according to the plurality of marketing methods; And
And a step of statistically analyzing the results of the plurality of marketing methods based on the shopping information to determine a priority of the plurality of marketing methods. .
Wherein the marketing method comprises a recommendation product and a transmission method.
Wherein the transmission method comprises a transmission medium and a transmission time.
Wherein the recommended product or the transmission method is a plurality of CRM marketing information.
Wherein the determining the priority comprises:
Wherein the priority of the plurality of marketing methods is determined on the basis of a confirmation rate at which the marketing target customer confirms the information on the recommendation product.
Wherein the determining the priority comprises:
Wherein the priority of the plurality of marketing methods is determined based on a purchase conversion rate at which the marketing target customer purchases a recommended product.
Wherein the determining the priority comprises:
Determining a priority of the plurality of marketing methods based on a confirmation rate of the marketing target customer confirming the information of the recommendation product and a purchase conversion rate of the marketing target customer to purchase the recommendation product. How to provide.
Wherein the plurality of marketing methods are selected by a shopping mall manager.
Wherein the plurality of marketing methods are automatically selected with a higher priority marketing method.
Wherein the determining of the priority of the plurality of marketing methods comprises:
Wherein the result of the pre-stored marketing method includes a statistically analyzed marketing method to determine a prioritization of the marketing method.
If there is a marketing method in which the results of pre-stored marketing methods are statistically analyzed,
The step of determining a plurality of marketing methods includes:
And determining one or more marketing methods corresponding to the marketing target customer.
Further comprising the step of displaying a priority of the plurality of marketing methods.
And a communication unit for communicating with the shopping mall server,
Wherein the processor extracts a marketing target customer based on a shopping mall use condition, determines a plurality of marketing methods corresponding to the marketing target customer, allocates at least one or more marketing target customers to each marketing method,
Wherein the processor and the communication unit collect shopping information of the marketing target customer according to the plurality of marketing methods,
Wherein the processor determines the priorities of the plurality of marketing methods by statistically analyzing the results of the plurality of marketing methods based on the shopping information.
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KR1020140186495A KR20160076374A (en) | 2014-12-22 | 2014-12-22 | Method and apparatus for providing information of the crm marketing |
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KR1020140186495A KR20160076374A (en) | 2014-12-22 | 2014-12-22 | Method and apparatus for providing information of the crm marketing |
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Cited By (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN112150179A (en) * | 2019-06-28 | 2020-12-29 | 京东数字科技控股有限公司 | Information pushing method and device |
KR102484253B1 (en) * | 2022-03-22 | 2023-01-04 | 주식회사 크리앤서 | Apparatus and method of providing online marketing method recommendation service |
Citations (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
KR20070002132A (en) | 2005-06-30 | 2007-01-05 | 현대자동차주식회사 | Trolley for dismantling elv |
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2014
- 2014-12-22 KR KR1020140186495A patent/KR20160076374A/en not_active Application Discontinuation
Patent Citations (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
KR20070002132A (en) | 2005-06-30 | 2007-01-05 | 현대자동차주식회사 | Trolley for dismantling elv |
Cited By (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN112150179A (en) * | 2019-06-28 | 2020-12-29 | 京东数字科技控股有限公司 | Information pushing method and device |
CN112150179B (en) * | 2019-06-28 | 2024-04-09 | 京东科技控股股份有限公司 | Information pushing method and device |
KR102484253B1 (en) * | 2022-03-22 | 2023-01-04 | 주식회사 크리앤서 | Apparatus and method of providing online marketing method recommendation service |
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