KR20130139541A - When using phone applications to extract caller information over the network and systems program - Google Patents

When using phone applications to extract caller information over the network and systems program Download PDF

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Publication number
KR20130139541A
KR20130139541A KR1020120063077A KR20120063077A KR20130139541A KR 20130139541 A KR20130139541 A KR 20130139541A KR 1020120063077 A KR1020120063077 A KR 1020120063077A KR 20120063077 A KR20120063077 A KR 20120063077A KR 20130139541 A KR20130139541 A KR 20130139541A
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KR
South Korea
Prior art keywords
program
phone number
network
caller
company
Prior art date
Application number
KR1020120063077A
Other languages
Korean (ko)
Inventor
이승호
Original Assignee
주식회사 행운을주는사람들
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Publication date
Application filed by 주식회사 행운을주는사람들 filed Critical 주식회사 행운을주는사람들
Priority to KR1020120063077A priority Critical patent/KR20130139541A/en
Publication of KR20130139541A publication Critical patent/KR20130139541A/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H04M1/575—Means for retrieving and displaying personal data about calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42093—Notifying the calling party of information on the called or connected party

Abstract

Existing POS system installs CID equipment as caller display device, connects Internet and telephone line to CID input terminal, and connects CID device, caller display device, when a call is received from customer by connecting one to CIS output terminal and one to telephone. Through the program of the POS system, the number and information of the caller were exposed.
According to the present invention, as the number of smart phone users increases and the number of smart phone users increases, a phone call is made by using a smart phone, and an outgoing call is linked to an ARS system and a DB server through an exchange to log in to a merchant program. The present invention relates to a program and a system for extracting a caller number through a network when using a smartphone application that displays a caller number extracted through a network while passing through an ARS system and a DB server.

Description

{When using phone applications to extract caller information over the network and systems program.}

The present invention extracts the caller's information using the network of the Internet network by linking the ARS program and the DB server through the exchange without the CID equipment, which is the caller display device, to the customer's information using the smart phone application. It also relates to programs and systems that automatically expose customer information to customer management programs.

Program and system for extracting caller information through the network when using the smart phone application according to the present invention can be used more conveniently without CID devices in delivery-related businesses such as courier service, office supplies delivery, food delivery, laundry.

Existing POS system installs CID equipment as caller display device, connects Internet and telephone line to CID input terminal, and connects CID device, caller display device, when a call is received from customer by connecting one to CIS output terminal and one to telephone. Through the program of the POS system, the number and information of the caller were exposed.

According to the present invention, as the number of smart phone users increases and the number of smart phone users increases, the caller through the network when using the smart phone application to extract and expose the caller number of customers who make calls using the smart phone through the network. Relates to a program and system for extracting numbers.

In the existing POS or computer customer management system, the information of the caller was exposed in real time using a CID device, which is a caller display device. When using a smartphone application that exposes the calling party number extracted through the network on the merchant program logged in through the network, it is intended to develop a program and system for extracting the calling party number through the network.

Program and system for extracting caller information through a network when using a smartphone application,

The additional merchant number will be forwarded to the general merchant phone number.

When the user makes a call to the exposed phone number by exposing the additional phone number on the smartphone application, the outgoing call is interlocked with the ARS system and the DB server through the exchange.

The caller is received from the DB server by searching the DB server for information entered in advance of the phone number of the company connected to the additional phone number, and the caller extracted through the network of the ARS system and the DB server on the logged-in merchant program. When using a smartphone application that displays information, we want to develop a program and system to extract the caller number through the network.

       The biggest effect of the program and system that extracts the calling party number through the network when using a smartphone application is that the customer can be managed without a CID device in extracting the calling party number. The automatic pop-up of the customer's information can be used to respond to the customer without asking for the customer's information.

The program according to the present invention can be usefully used in delivery-related businesses and call centers serving many customers.

1 is a flowchart of a program and a system for extracting caller information through a network when using a smartphone application according to the present invention.
2 is a block diagram of a program and system for extracting caller information through a network when using a smartphone application according to the present invention.
3 is an exemplary diagram of a program and system for extracting caller information through a network when using a smartphone application according to an embodiment of the present invention.

The present invention extracts the caller's information using the network of the Internet network by linking the ARS program and the DB server through the exchange without the CID equipment, which is the caller display device, to the customer's information using the smart phone application. It relates to programs and systems that automatically expose information.

The present invention comprises the steps of forwarding by giving an additional telephone number to the general company telephone number;

Inserting the additional phone number onto the smartphone application (200);

The user dialing 300 to the exposed telephone number;

The outgoing call is interlocked with the DB server 600 in which the ARS system 500 and the company's information are input in advance through the exchange 400.

Searching and extracting a phone number of a company connected to the additional phone number;

Receive a call to the extracted regular business phone number (700)

The present invention relates to a program and a system for extracting a caller number through a network when using a smartphone application, characterized in that the caller information of the customer extracted on the program 800 of the logged-in company is displayed.

Preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings and embodiments.

1 is a flowchart of a program and a system for extracting caller information through a network when using a smartphone application according to the present invention.

Referring to FIG. 1, a program and a system for extracting caller information through a network when using a smart phone application include connecting a general phone number or one or more forwarding numbers or forwarding a general phone number in forwarding an additional phone number to a general phone number. One forwarding telephone number to one or several to connect to the switch 400. After inserting the forwarding additional number into the application (200), the program is used to list the number of companies closest to the customer utilizing the location base to the customer. When the customer makes a call to the extension phone number using the smartphone application (300), the information DB (600) server of the company, which has been previously inputted with the ARS system (500) through the exchange, interlocks with each other, the original number of the additional phone number. Finding a general phone number and sending it to a regular phone, and simultaneously finding the POS or messenger of the company using the phone number, revealing the caller's number on the logged-in company's program and simultaneously displaying the caller's points or coupons. It is received and can be used by the sender as a payment method at the time of order settlement.

Find the additional phone number forwarded to the general phone and extract the logged-in POS program caller number to extract only the essential functions from the POS program 800 or the POS program. Will pop up.

      2 is a configuration diagram of a program and a system for extracting caller information through a network when using a smartphone application according to the present invention;

Referring to Figure 2, the existing method, when the customer orders the company's general number extracts the caller information through the caller ID display CID device 900 and has been provided with one or more incoming calls 700 is provided.

After inserting the additional phone number on the smart phone application according to the present invention, when the customer clicks the order by the customer's choice, the customer sends a call to the additional phone number using the smart phone application 300 through the exchanger. The ARS system 500 and the DB 600 server interwork with each other to find the original general phone number of the additional phone number to find the POS program or messenger of the company using the phone number and the calling number is exposed.

3 is an exemplary diagram of a program and a system for extracting caller information through a network when using a smartphone application according to an embodiment of the present invention.

When the customer calls the application using a signal from the switch 400, the phone 700 goes through the ARS (500) and at the same time find the original general phone number of the additional phone number POS program of the company using the phone number (800) or find the messenger, the calling number is exposed. Types of programs that expose the calling party number used by the company may include general POS programs, simplified POS programs, messengers, and other customer care programs.

Such a force, a simple force, a messenger, a customer care program can generally manage a general number promoted by a company and an additional number according to the present invention in one program at the same time.

For example, suppose that the company's general phone number is 02-123-4567, and the number forwarded to the general phone number is 0507-889-0000. Phones and smartphones are dialed to 0507-889-0000 forwarding numbers and are exposed to POS, Simple Force, Messenger, and Customer Care programs.

In order to distinguish between a regular phone and a forwarded number when a company receives a call, the customer inserts a ring back tone into the handset of the outgoing customer and the receiver of the company when the user makes a call through the smartphone application. Give what you give.

It will be apparent to those skilled in the art that various modifications and variations can be made in the present invention without departing from the spirit or scope of the invention as defined by the appended claims. Will be apparent to those of ordinary skill in the art.

It can be used for customer response management of various companies such as delivery company order system and call center.

Forwarding phone numbers to 100 phone numbers
200 additional number smartphone application insertion
300 Call the customer application
400 exchanger
500 ARS System
600 DB Server
700 incoming calls
800 POS Programs
900 CID
1000 Orders Accepted

Claims (7)

In the program and system for extracting caller information through a network when using a smartphone application,
Forwarding by assigning an additional phone number to a general company telephone number;
Exposing the additional phone number on the smartphone application;
The user calling the exposed telephone number;
Outgoing call is interlocked with ARS system and DB server through exchange
Searching and extracting a phone number of a company connected to the additional phone number;
When you receive a call to the extracted business phone number,
Caller information of the extracted customer is displayed on the program of the logged in company
Program and system for extracting caller ID through network when using smartphone app. In Item 1
In the method of forwarding by giving the additional phone number to the general business phone number
Characterized by forwarding one or more business phone numbers to one additional phone number
Program and system for extracting caller ID through network when using smartphone app. In paragraph 1 or 2
In the method of forwarding by giving the additional phone number to the general business phone number
Characterized by forwarding one business telephone number to one or more additional telephone numbers
Program and system for extracting caller ID through network when using smartphone app. The method according to any one of claims 1 to 3
As soon as the calling party number is received in the program of the logged in business,
Points and coupons held by the caller are received on the program
Characterized in that the sender can be used as a payment method when order settlement
Program and system for extracting caller ID through network when using smartphone app. The method according to any one of claims 1 to 4
Company use program is characterized in that any one of the Force, POS, Messenger, customer care program
Program and system for extracting caller ID through network when using smartphone app. The method according to any one of claims 1 to 5
A simple force, POS, messenger, customer management program that receives the caller information of the company, characterized in that it manages the phone number received as an additional phone number at the same time through the phone call to the general phone number and the smartphone application
Program and system for extracting caller ID through network when using smartphone app. The method according to any one of claims 1 to 6
When a customer makes a call through a smartphone application, it connects the ring back tone to the receiver of the calling customer and the receiver of the company and distinguishes it from the general phone number of the unforwarded company.
Program and system for extracting caller ID through network when using smartphone app.
KR1020120063077A 2012-06-13 2012-06-13 When using phone applications to extract caller information over the network and systems program KR20130139541A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
KR1020120063077A KR20130139541A (en) 2012-06-13 2012-06-13 When using phone applications to extract caller information over the network and systems program

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
KR1020120063077A KR20130139541A (en) 2012-06-13 2012-06-13 When using phone applications to extract caller information over the network and systems program

Publications (1)

Publication Number Publication Date
KR20130139541A true KR20130139541A (en) 2013-12-23

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KR1020120063077A KR20130139541A (en) 2012-06-13 2012-06-13 When using phone applications to extract caller information over the network and systems program

Country Status (1)

Country Link
KR (1) KR20130139541A (en)

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