KR20120137593A - Automatc compensation apparatus and methode for service - Google Patents

Abstract

PURPOSE: A service compensator and a method thereof are provided to automatically calculate compensation within a set price and to give the compensation, based on the satisfaction evaluation from a consumer who purchased a service product. CONSTITUTION: A product registration/searching module(102) stores and indicates product information inputted by a seller. A product payment module(103) pays for a selected service product. A service evaluation/management module(104) calculates service assessment scores based on service assessment results inputted from a buyer terminal. A buyer credit management module(105) produces an initial purchase credit rating. [Reference numerals] (101) Member information management/registration; (102) Product registration/searching; (103) Product payment; (104) Service evaluation/management; (105) Purchase credit management; (106) Compensation calculation/providing; (107) Purchaser information, personal information, purchase statement, purchase credit rating; (108) Product information, product content, purchase price, guarantee range; (109) Service evaluation, service evaluation; (110) Compensation, compensation payment information; (A1) Purchaser 1; (A2) Purchaser 2; (A3) Purchaser n; (BB) Purchaser terminal; (CC) Bank / card company

Description

{Automatc compensation apparatus and methode for service}

The present invention, in the e-commerce of service goods such as travel, restaurants, beauty salons, when the seller sells the service goods, present a compensable range (hereinafter referred to as compensation range) of the sale price in advance, and purchase the service goods The present invention relates to an automatic compensation device and a method for automatically calculating / paying compensation within a compensation range according to a buyer's satisfaction evaluation.

In modern society, the types and importance of service products such as restaurants, travel products, and beauty are increasing, but there are many disputes due to the subjective quality satisfaction of each buyer. Such frequent disputes lower the buyer's credibility to the SME seller and avoid the sale of the SME's service products in large shopping malls and open markets, thereby acting as a deterrent to the activation of service product e-commerce.

Domestic patent registration publication No. 10-0775910 (name of the invention: differential payment system and differential payment method) divides the service goods to be paid to the supplier into installments after paying the preliminary price and after the service supply. According to the result of service satisfaction evaluation conducted by the buyer, the sub-divided payment is paid differentially, and the remaining amount of the differential payment is provided to the buyer. have.

However, Korean Patent Registration Publication No. 10-0775910 does not provide a specific method for the prevention device for the "intentional service under evaluation" that the buyer intentionally lowers the satisfaction evaluation in order to increase the compensation.

The present invention, in the e-commerce of the service product, the compensation range is specified in advance when the service product is sold, the compensation is automatically calculated / paid within the compensation range according to the satisfaction evaluation of the buyer who purchased the service product, the buyer It is to provide an automatic compensation device and method in a service product electronic commerce with an intentional service undervaluation prevention device.

Solution to solve the above problem is an automatic compensation device in which a seller terminal selling a service and a buyer terminal purchasing the service is connected to a communication network; Member information registration / management module for receiving member information from the buyer terminal; A product registration / search module for receiving the service sale information from the seller terminal; A purchase credit management module for setting purchase credit information of the buyer registered by the member information registration / management module; Member information storage means for storing the member information and the purchase credit information; Product information storage means for storing the service sale information; Calculating a compensation amount to be provided to the buyer based on the service evaluation information input from the buyer terminal and the set purchase credit information after the service is supplied to the buyer, and changing the purchase credit according to the calculated compensation amount It includes a compensation calculation / providing module.

Another solution for solving the above problem is a purchase step in which the buyer selects and purchases one of seller services previously stored in the automatic compensation device by the purchaser terminal; A compensation amount calculating step of calculating, by the automatic compensation device, a compensation amount to be provided to the buyer based on service evaluation information about the selected service input from the buyer terminal and purchase credit information previously stored for the buyer; And the automatic compensation device changes the pre-stored purchase credit in inverse proportion to the compensation amount.

According to the present invention having the above object and configuration, the automatic compensation is calculated and paid according to the evaluation of the buyer's satisfaction, so that the buyer's purchasing power is maintained even after the payment, which leads to a qualitative improvement of the seller's service product. In addition, the "buyer's intentional undervaluation prevention device" encourages the buyer to fair the satisfaction evaluation, thereby reducing the unintentional loss of the seller due to the buyer's unfair undervaluation, and the seller actively participates in the automatic compensation sale. To help.

1 is a block diagram showing the overall configuration of the present invention.
2 is a product registration screen input by a seller terminal in the first embodiment.
3 is a satisfaction evaluation input screen displayed on the buyer terminal in the first embodiment;
4 is a diagram showing the increase and decrease criteria of purchase credit in the first embodiment.

The technical problems achieved by the present invention and the practice of the present invention will be more clearly understood by the preferred embodiments of the present invention described below. The following examples are merely illustrated to illustrate the present invention and are not intended to limit the scope of the present invention.

First Embodiment

Fig. 1 is a block diagram showing the overall configuration of the first embodiment.

First, a seller terminal selling a service and a buyer terminal of a buyer purchasing a service are connected to a communication network.

The automatic compensation device 100 stores a member information registration / management module 101 for processing new registration and information change of a purchase member, service product information input by a seller, and a product registration / displayed on a buyer terminal when a buyer searches. The search module 102, the product payment module 103 for purchasing the selected service product by the buyer, the service evaluation / management module for calculating the service evaluation score according to the service evaluation result input through the buyer terminal after the buyer receives the service ( 104), the purchase credit management module 105 for generating an initial purchase credit based on the purchaser's member information input through the buyer terminal and updating the purchase credit according to the service evaluation result transmitted by the buyer through the terminal, and the seller terminal Compensation amount reflects the range of compensation of the sales amount entered through the purchaser and the purchaser's creditworthiness and service evaluation score Compensation calculation / providing module 106 for providing to buyers after calculating the cost, buyer's personal information, purchase credits, and purchase history database for storing purchase history information 107, contents and sales price of service products entered by seller, and compensation The product information database 108 in which the range information is stored, the service evaluation database 109 in which the service evaluation information is stored, and the compensation database 110 in which the compensation payment information provided to the buyer is stored.

In addition, the automatic compensation device 100 is connected to the buyer terminal 1, 2, ..., n and the financial company (card company or bank) computer for payment through a communication network.

(STEP-1: Registration of Sale Items)

The seller first registers the product to be sold in the automatic compensation device 100 through the seller terminal. 2 shows a product registration input screen displayed on a seller terminal. On the input screen, the seller displays the product name "Steak P Set", promotional phrase "Premium Steak with the Best Meat", selling price "\ 100,000", service place "S Steak House, COEX B1, Samseong-dong, Gangnam-gu", product image, detail In addition to general items such as descriptions, enter coverage% and assessment period information. At this time, the compensation range% can be specified differently for each day as "50%" for Monday to Thursday, "30%" for Friday to Sunday. In other words, in general, when the use is low, the compensation range can be increased and the compensation range can be lowered on the weekend so that the compensation range can be adjusted as needed to increase the promotional effect for each day. The evaluation period specifies the period during which the purchaser can evaluate after receipt of the service. In FIG. 2, since the evaluation period is designated as 2 days, if the satisfaction evaluation is not made within 2 days after receiving the service, a "satisfaction" evaluation score is automatically given and compensation is not paid. After the input is completed, if the "input" button is selected, the product registration / search module 102 stores the input information in the product information database 108.

(STEP-2: Product Search, Payment, and Store Use)

The product registration / search module 102 allows a buyer to search for and select a service product through a purchaser terminal. In the first embodiment, a purchaser A who purchases a product for the first time after signing up is "stake P set, (sales price: \ 100,000) "to buy.

The product payment module 103 is connected to a computer of a bank or card company to allow a buyer to settle a selected "steak p set, (sale price: \ 100,000)" by various methods such as a card and an online transfer. Stored in the buyer database 107, the purchased ticket is sent to a mobile device or E-MAIL to be used by the buyer in the store.

When the buyer presents the ticket at the store and receives the service, the seller registers the date on which the buyer received the service by entering the ticket NO. At the seller terminal. (At this time, if the seller and the service provider are not the same, it is possible to input the service through the terminal of the service provider.)

(STEP-3: Enter the buyer's service satisfaction rating)

The purchaser may make a satisfaction evaluation through the purchaser terminal within the evaluation period. 3 shows a satisfaction evaluation input screen displayed on the purchaser terminal. The satisfaction evaluation input screen includes a product name, a service date, a product classification, a satisfaction evaluation input item, and a praise / improvement request input item. The service evaluation / management module 104 displays a satisfaction evaluation input screen to the purchaser terminal according to the request for the evaluation execution request from the purchaser terminal, in which the appropriate evaluation items are obtained from the service evaluation database 109 according to the product classification. In FIG. 3, the evaluation method of inputting a score of 0 to 100 points is used for four items of food satisfaction, atmosphere, cleanliness, and kindness, but "very satisfied", "satisfied", "normal", "unsatisfied", It is also possible to make a five-step selective assessment such as "very dissatisfied." When the purchaser selects the "input" button after the evaluation input, the service evaluation / management module 104 converts the input evaluation information into an evaluation score according to a preset criterion, and stores it in the service evaluation database 109 and calculates / provides the compensation amount. Deliver to module 106.

If the service evaluation / management module 104 checks whether an evaluation execution request signal comes from the purchaser terminal within the evaluation period, and if the evaluation period expires without the evaluation execution request signal, the predetermined reference satisfaction score (in this example, 80) The score is automatically set.

(STEP-4: Compensation based on satisfaction evaluation)

Compensation calculation / providing module 106 reflects four items of purchase credit, compensation range, purchase amount, and evaluation score in calculating compensation.

First, in the case of purchase credit, the purchase credit management module 105 provides a new purchase member with a purchase credit of 50% (= 0.5) when initially registering as a purchase member. Purchasing credit increases and decreases according to the buyer's satisfaction evaluation, and if the value is over 100% (= 1.0), it is reflected in the calculation as 100% (= 1.0).

And, the compensation range% and purchase amount are reflected in the calculation as it is.In the case of the evaluation score, 80% or more of the predetermined standard satisfaction score, which is calculated by converting the total evaluation score as a percentage, is regarded as satisfaction, and no compensation is calculated. Below the point, it reflects "(100-score percentage) / 100". In FIG. 3, since 160 points are obtained from four items, the evaluation score percentage is 40, and the value reflected in the calculation is 0.6 (= (100-40) / 100).

The formula for calculating the compensation amount based on the above criteria is as follows. Table 1 simulates the compensation amount when a new purchaser with 50% purchase credit enters various evaluation scores for a service item with a 50% compensation range of 100,000 won.

(Eq. 1) (Reward) = (Purchase Credit%) * (Compensation Range%) * (Purchase Amount) * (100-Percentage of Score) / 100

[Table 1] Compensation Simulation-50% purchase credit, based on 100,000 won product

In FIG. 3, if the percentage of the satisfaction rating of the buyer A is 40, and the buyer A receives the service on the Monday-Thursday, which is the 50% compensation range, the buyer A receives the dissatisfaction compensation of \ 15,000.

Compensation calculation / providing module 106 may provide the calculated compensation to the buyer in various ways such as mileage accumulation, virtual account transfer, etc. In the first embodiment, detailed description of specific payment means will be omitted. In addition, the compensation calculation / providing module 106 stores the provided compensation information in the compensation database 110.

(STEP-5: Purchase Credit Renewal, Preventing Buyers' Undervalued)

 The compensation calculation / provision module 106 transmits the satisfaction evaluation score and the compensation payment information to the purchase credit management module 105 after paying the compensation, and the purchase credit management module 105 calculates the purchase credit based on the criteria shown in FIG. 4. Change it. In other words, the purchase credit rating is increased in a score of 80 or more, which is a predetermined standard satisfaction score without compensation, and the purchase credit is reduced in proportion to the calculated compensation amount when the reward is generated. Table 2 shows the purchasing credit increase / decrease formula according to the evaluation score and compensation.

[Table 2] Formula of increase and decrease of purchase credit according to valuation score and compensation

 According to Table 2, the purchase credit for compensation payments is reduced by 1% per \ 4,000 (baseline 2). In other words, 50% of the purchase credit provided by a new purchaser influences the calculation of compensation amount per case, but at the same time, the limit of the total amount of compensation that a purchaser can receive is 250,000 won (\ 5000 * 50). That is, buyers are compensated for 200,000 won at a time, 10 times for 10,000 won, or the total compensation amount is the same, so buyers do not need to underestimate unnecessarily satisfied services.

In addition, in the case of not receiving compensation, the purchase credit is increased to increase the total amount of the compensation amount, and a higher compensation amount is calculated at the same evaluation score in the next evaluation so that the buyer can efficiently manage the purchase credit and the maximum compensation amount is needed. Encourage them to receive

In the first embodiment, Buyer A is paid compensation of \ 15,000, and according to Table 2, Buyer A's purchasing credit is 47%, which is reduced by -3% (=-\ 15,000 / \ 5,000).

Table 3 compares the rewards received in the case of continuous purchase of service items of the same condition, in case of being satisfied in the first purchase and dissatisfied in the second purchase, and being compensated only in the unsatisfactory second purchase. Compensation and purchase credit change are based on Formula 1 and Table 2.

[Table 3] Comparison of continuous purchase of service items with same condition

표 3에서 불만족한 2차 구매의 보상금이 CASE-2와 CASE-1 사이에도 10% 정도차이가 발생하지만, CASE-1에서도 만족했던 1차 구매보다 불만족한 2차 구매의 보상금이 동일 평가점수에서 더 작아지게 되므로 불만족 서비스 제공자에 대하여 Penalty를 주는 구매자의 권리를 스스로 약하게 하는 결과를 낳는다.

In Table 3, the compensation for unsatisfactory secondary purchases differs by about 10% between CASE-2 and CASE-1, but the rewards for unsatisfactory secondary purchases, which were also satisfied with CASE-1, are also at the same score. As it becomes smaller, it results in a weakening of the buyer's right to give penalty to dissatisfied service providers.

Also, in terms of compensation, CASE-1 received \ 29,100 and CASE-2 received \ 15,480, while CASE-1 received \ 13,620, but CASE-2 received 4.3.4% and 48.5%, which is 4.3% higher. It is not disadvantageous to the buyer because it is granted the right to receive 21,500 (= 4.3% * \ 5,000) of compensation.

큰 금액의 상품에서 한 번에 보상금을 많이 받기 위해 저평가 하는 것을 방지하는 것이다. 표 4는 표 2에서 금액가중치를 반영하여 보정한 구매신용도 증감 공식을 나타낸다. Next, we need to consider additional changes in purchase credit.

It is to prevent undervalued items in order to receive a large amount of compensation at once for a large amount of goods. Table 4 shows the purchasing credit increase / decrease formula corrected by reflecting the weighting values in Table 2.

[Table 4] Formula of increase and decrease of purchase credit reflecting weight of product amount

  As Table 4 shows, the larger the amount, the more the valuation of less than 40 points will reduce the purchase credit even more. For example, if a buyer with a 50% purchase credit purchases a 500,000 won service product with a 50% coverage, and gives a zero satisfaction rating, the reward will be \ 125,000 (= 0.5 * 0.5 * 1.0 * \ 500,000). . In the absence of a weighted value, the purchase credit decreases by -25% according to Table 2, but in the case of a weighted value, the purchase credit decreases by -29% according to Table 3, resulting in a purchase credit of 21%. In other words, as the 4% decreases further, the total compensation limit is reduced by 20,000 won (= \ 5,000 * 4).

Claims (17)

An automatic compensation device in which a seller terminal selling a service and a purchaser terminal purchasing the service are connected to a communication network;
Member information registration / management module for receiving member information from the buyer terminal;
A product registration / search module for receiving the service sale information from the seller terminal;
A purchase credit management module for setting purchase credit information of the buyer registered by the member information registration / management module;
Member information storage means for storing the member information and the purchase credit information;
Product information storage means for storing the service sale information;
After the service is supplied to the buyer, the compensation amount to be provided to the buyer is calculated based on the service evaluation information input from the buyer terminal and the set purchase credit information, and the purchase credit is changed according to the calculated compensation amount. Automatic compensation device characterized in that it comprises a compensation calculation / providing module. The automatic compensation device according to claim 1, wherein the purchase credit is data of numerical values. The automatic compensation apparatus of claim 2, wherein the purchase credit management module reduces the purchase credit in proportion to the calculated compensation amount, and increases the purchase credit if there is no calculated compensation amount. The automatic compensation device of claim 2, wherein the compensation calculation / providing module calculates the compensation amount in proportion to the purchase credit value. The automatic compensation device of claim 2 or 4, wherein the purchase credit has a value of 0 or more, and the reward credit calculation / providing module calculates the reward amount with a value of 1 when the purchase credit has a value of 1 or more. The automatic compensation device of claim 3, wherein the purchase credit management module decreases a predetermined numerical value per predetermined reference compensation amount when the purchase credit degree is decreased in proportion to the calculated compensation amount. The automatic compensation apparatus according to claim 1, wherein the product information storing means includes compensation range information indicating a sale amount of the service and a compensable range of the sale amount. The automatic compensation device of claim 7, wherein the compensation range is percent (%) information of the selling price, and has a value less than or equal to 100% of the selling price. The automatic compensation device according to claim 8, wherein the compensation calculation / providing module calculates the compensation amount in proportion to the compensation range value. The automatic compensation device according to claim 8, wherein the compensation range has a different value depending on the day of the week at which the buyer receives the service. The automatic compensation device comprising a service evaluation / management module for calculating a service evaluation score according to the service evaluation information of the buyer in claim 2. 12. The automatic compensation device of claim 11, wherein the purchase credit management module increases the purchase credit in proportion to the service evaluation score when there is no calculated compensation amount. The method of claim 3, wherein the purchase credit management module decreases the purchase credit in proportion to the calculated compensation amount, and if the selling amount is a service equal to or greater than a predetermined reference selling amount, the purchase credit management module has the same compensation amount as the service equal to or less than the standard selling amount. Automatic compensation device, characterized in that to reduce the purchase credit more. A purchase step in which the purchaser selects and purchases one of seller services previously stored in the automatic compensation device by the purchaser terminal;
A compensation amount calculating step of calculating, by the automatic compensation device, a compensation amount to be provided to the buyer based on service evaluation information about the selected service input from the buyer terminal and purchase credit information previously stored for the buyer;
Compensating method according to the service satisfaction, characterized in that the automatic compensation device changes the pre-stored purchase credit inversely with the compensation amount. The method of claim 14, wherein the calculating of the compensation amount comprises retrieving pre-stored compensation range information indicating a range of compensation for the selected service and reflecting the compensation amount in the calculation of the compensation amount. The compensation method according to claim 15, wherein the compensation range is percent (%) information on the sales amount of the selected service and has a value less than or equal to 100%. 17. The compensation according to the service satisfaction of claim 16, wherein the purchase credit is data of numerical values, and the calculating of the compensation amount comprises calculating the compensation amount in proportion to the compensation range value and the purchase credit value. Way.

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