KR20090092745A - System for Creating Display Input Test Problem - Google Patents

Abstract

A system which produces a screen input actual training problem in order to provide the same environment as the actual business is provided to generate the actual training problem by using the deformation of the task process environment. A scenario database(145) processes question registration information including basic question information, question content information, action information, action content information, and business information. A question registration server(100) stores the received problem registering information through the connection with the scenario database. The problem registering server stores output whole sentence data corresponding to the stored problem registering information in a whole sentence management database.

Description

System for Creating Display Input Test Problem

The present invention uses the business interface provided in each employee terminal for processing the financial business of the financial institution from the employee terminal of the financial institution whose authority to author the problem is authorized through the communication network to process the financial business for each preset business scenario The information receiving means for receiving the problem registration information for practicing the screen input and the problem registration information is stored in the first database, the employee during the screen input training in accordance with the business scenario of the problem registration information in the employee terminal of the financial institution Generate a screen input training problem including information storing means for constructing output text data corresponding to a virtual text message to be transmitted to the employee terminal and storing it in a second database without processing actual financial services in response to the text message received from the terminal. It is about the system.

In the rapid development of information and communication technology and the development of modern society, there are many programs and ways to use them, so that they use only the programs that are convenient for them rather than the various programs.

In particular, since individuals use the program at their convenience, this is not a big problem. However, in the case of an enterprise, there is a problem in that it is not possible to provide different programs depending on the convenience of the individual.

In addition, companies should learn and learn these functions through hands-on practice, rather than provide programs at their convenience.

Among them, for the input training which is the most important part, there is a difficult problem to provide the same environment as the actual work.

An object of the present invention for solving the above problems is, by using the business interface provided in each employee terminal for processing the financial business of the financial institution from the employee terminal of the financial institution whose authority to author the problem is authenticated through the communication network. Information receiving means for receiving the problem registration information for practicing the screen input for processing the financial business for each set business scenario and the problem registration information is stored in the first database, the task of the problem registration information in the employee terminal of the financial institution According to a scenario, information stored in a second database is formed by storing output text data corresponding to a virtual text message to be transmitted to the staff terminal without processing the actual financial business in response to the text received from the staff terminal during the screen input training. Screen input practice problem generation system including a means In providing.

Screen input training problem generation system according to the present invention, using the business interface provided in each employee terminal for processing the financial business of the financial institution from the employee terminal of the financial institution authorized the authority to write the problem through the communication network, Information receiving means for receiving the problem registration information for practicing the screen input for processing the financial business for each set business scenario and the problem registration information is stored in the first database, the task of the problem registration information in the employee terminal of the financial institution According to a scenario, information stored in a second database is formed by storing output text data corresponding to a virtual text message to be transmitted to the staff terminal without processing the actual financial business in response to the text received from the staff terminal during the screen input training. Characterized in that it comprises a means All.

The problem registration information may include problem basic information including at least one of a problem number, a problem name, and a screen number to practice screen input, problem content information including a detailed description of the problem basic information, and the problem basic information. If the problem configuration corresponding to includes at least one sub-problem, the action number for the sub-problem, the action information including at least one of the action name, the input item corresponding to the action information, the at least one of the input value It is characterized in that it comprises one or more of the task information, including one or more of the action content information, the business classification for the problem basic information, branch sales.

Hereinafter, with reference to the accompanying drawings and description will be described in detail the operating principle of the preferred embodiment of the present invention. However, the drawings and the following description shown below are for the preferred method among various methods for effectively explaining the features of the present invention, the present invention is not limited only to the drawings and description below. In addition, in the following description of the present invention, if it is determined that a detailed description of a related known function or configuration may unnecessarily obscure the subject matter of the present invention, the detailed description will be omitted. Terms to be described later are terms defined in consideration of functions in the present invention, which may vary according to intentions or customs of users or operators. Therefore, the definition should be made based on the contents throughout the present invention.

In addition, preferred embodiments of the present invention to be carried out below are provided in each system functional configuration to efficiently describe the technical components constituting the present invention, or system functions that are commonly provided in the technical field to which the present invention belongs. The configuration will be omitted, and described mainly on the functional configuration to be additionally provided for the present invention. If those skilled in the art to which the present invention pertains, it will be able to easily understand the function of the components that are conventionally used among the omitted functional configuration not shown below, and also the configuration omitted as described above The relationship between the elements and the components added for the present invention will also be clearly understood.

In addition, the following examples will be used to appropriately modify the terms so that those skilled in the art to clearly understand the technical features of the present invention to effectively understand, but the present invention It is by no means limited.

As a result, the technical spirit of the present invention is determined by the claims, and the following examples are one means for efficiently explaining the technical spirit of the present invention to those skilled in the art to which the present invention pertains. It is only.

1 is a diagram illustrating a screen input training system for registering a screen input training problem according to an embodiment of the present invention.

In more detail, in FIG. 1, when a predetermined employee terminal 150 accesses a server on a screen input training system through a predetermined communication network to register the screen input training problem, the user inputs through the connected employee terminal 150. Checking the authority information corresponding to the employee information, if the employee corresponding to the authority information is a problem creation staff, when the employee is set in the scenario registration mode, the problem basic information, problem content information, action according to the scenario registration mode When providing problem registration information including at least one information, action content information, and task information, the problem registration information including at least one problem basic information, problem content information, action information, action content information, and task information may be recalled. Screen input training system that stores and processes in conjunction with the scenario D / B (145) provided on the screen input training system in the server For those of ordinary skill in the art to which the present invention pertains, various implementation methods for configuring a screen input training system for registering the screen input training problem can be inferred by referring to and / or modifying the drawing 1. As will be appreciated, the invention includes all implementations inferred, and are not limited to the implementation method illustrated in FIG.

For example, a person having ordinary skill in the art to which the present invention pertains may separate the server into at least one or more servers, and the present invention is not limited thereto.

Hereinafter, the problem registration information including at least one problem basic information, problem content information, action information, action content information, and task information provided from the employee terminal 150 on the screen input training system shown in FIG. Components corresponding to at least one or more means and / or functional configurations for storage in scenario D / B 145 are referred to as " problem registration server 100 " for convenience.

Referring to FIG. 1 according to an embodiment of the present invention, a screen input training system for registering a screen input training problem according to the present invention includes at least one staff terminal 150 connected to a predetermined communication network, and the staff terminal ( And a scenario D / B 145 for storing and co-processing problem registration information including at least one problem basic information, problem content information, action information, action content information, and task information transmitted from 150 and the employee terminal ( In response to the professional management D / B 140 for storing the output specialized data corresponding to the problem registration information transmitted from 150 and the login information received through the employee terminal 150, for authentication processing of the employee, Predetermined communication with the employee management D / B 135 and the employee terminal 150 which associate and store authentication information, employee information on an employee matching the authentication information, and authority information of the employee. Connected to the network, and receives problem registration information including at least one problem basic information, problem content information, action information, action content information, and task information transmitted through the communication network to the scenario D / B 145. It is characterized in that it comprises a problem registration server 100 for storing and storing the linkage processing, and outputs the specialized text data corresponding to the stored problem registration information in the professional management D / B (140).

The employee terminal 150 is a wired communication network based on Transmission Control Protocol / Internet Protocol (TCP / IP) (eg, Asymmetric Digital Subscriber Line (ADSL) / Very High-data Rate Digital Subscriber Line (VDSL) and / or cable communication network). At least one wired terminal including a desktop computer and / or a laptop connected to the problem registration server 100 via a communication, or / or CDMA (Code Division Multiple Access) based mobile communication network (or HSDPA A mobile communication terminal connected to a High Speed Downlink Packet Access (Mobile Speed Network) -based mobile communication network, and / or a mobile Internet terminal connected to an IEEE 802.16x-based high-speed wireless Internet, and / or an IEEE 802.11x-based wireless LAN network. Characterized in that it comprises at least one or more wireless terminals including at least one WLAN terminal, the staff terminal 150 is the problem, etc. A function configuration for outputting at least one problem registration interface screen provided by the server 100 and inputting and / or selecting at least one information through the problem registration interface screen to transmit it to the problem registration server 100 ( For example, a browser program and a communication function) are preferably provided.

Those skilled in the art to which the present invention pertains will be able to easily infer the characteristics of the employee terminal 150 corresponding to at least one or more wired terminal and / or wireless terminal, detailed description thereof Omit for convenience.

According to an embodiment of the present invention, when the employee terminal 150 is a wired terminal, the communication network includes the TCP / IP based wired communication network, and when the employee terminal 150 is a wireless terminal, the communication network The CDMA based (or HSDPA based) mobile communication network, and / or IEEE 802.16x-based high-speed wireless Internet, and / or IEEE 802.11x-based wireless communication network is preferably made of at least one or more.

The scenario D / B 145 provided on the screen input training system according to the present invention includes at least one problem basic information, problem content information, action information, action content information, and task information transmitted from the employee terminal 150. Characterized in that the above-mentioned problem registration information is characterized in that the processing by storing.

The problem basic information includes a problem number for managing at least one problem (or an employee practicing the problem selects the problem), a problem name including a name corresponding to the problem content, a target screen for practicing the problem ( Or at least one screen number corresponding to the same screen as the problem) during the business process.

For example, the question number may include a number (or a letter code), and the like, and the question number may include a problem type number, an internal classification number included in the type, or a sequence of at least one problem. It is preferable that the number is given.

In addition, the problem name is preferably a classification name corresponding to the problem number, 'liquidity payment', 'account information inquiry', 'liquidity account transfer', 'regular deposit', 'credit interest income', 'credit execution history It is preferable to include at least one of 'inquiry', 'exchange-execution', 'inquiry of foreign exchange interview report', 'output receipt fee' and the like.

The problem content information may include details of the basic problem information, that is, a detailed description of the problem.

For example, in the case of the liquidity payment problem, the problem content information provides the problem content in the form of 'the payment amount 1,000 won to the counter CC at the current liquidity account ***-***-******'. It is preferable that it is description explained in detail.

The action information may include an action number and an action name corresponding to the sub problem when the configuration of one problem corresponding to the basic problem information includes at least one sub problem.

For example, when the action number is composed of N (N> = 1) problems, one action corresponding to the problem basic information, the action number is 1, 2,... , N is preferred.

In addition, the action name is preferably a name corresponding to the action number. In case of one problem, the action name is the same as (or similar to) the problem name, and in the case of N (N> 1), a name for each action is preferably given. .

The action content information may include at least one input item corresponding to the action information and an input value corresponding to the input item.

According to the method of the present invention, when the problem name and the action name are the same 'liquidity payment', and one action is included, the input items in the action contents corresponding to the action name are 'account number', 'bank classification', 'replacement' It is preferable to include ',' transaction classification ',' brief code ', the input value corresponding to the entry,' account number ***-***-****** ',' bank ' It is preferable to include Category 1 (Shinhan Bank) ',' Alternative 1000 (or 1,000) ',' Department Classification 16 (Current CC Payments) ', and' Requirement Code 26 (Current CC) '.

According to another exemplary embodiment of the present invention, when the problem name is 'credit execution history inquiry', four action numbers (eg, 01, 02, 03, 04), and the action name corresponding to the first action are 'account detail inquiry'. ', The action name corresponding to the second action is' completion history inquiry', the action name corresponding to the third action is' credit rate change history inquiry ', and the action name corresponding to the fourth action is' credit execution history inquiry'. .

In addition, the action content corresponding to the first action is 'account number ***-***-******', 'contract basic information' or 'account basic information' or 'reference output'. Do.

In addition, it is preferable that the action content corresponding to the second action is 'output of the Isukan history among the Isuwan-rate of interest'.

In addition, the action content corresponding to the third action is 'output rate change history out of the irrigation tube-rate of interest'.

In addition, the action content corresponding to the fourth action is 'execution history output'.

The work information includes a work classification including a classification name classified by an enterprise (or an institution) to which an employee with a problem-authorization authority who registers the problem for classification of a problem corresponding to the problem basic information belongs to; It is preferable to include at least one branch office division including a branch office (or branch office) that handles the business.

For example, in the case of financial institutions, it is preferable to classify the business into 'receive', 'credit', 'foreign exchange', 'fee' and the like.

In addition, it is preferable to classify the branch office into "person", "company", etc. in response to the business division.

* The professional management D / B 140 provided on the screen input training system according to the present invention is characterized in that for storing the output specialized data corresponding to the problem registration information transmitted from the employee terminal 150.

Preferably, the output message data includes an item for data to be output on the problem training result screen (or a message to be output) corresponding to the problem registration information and a content corresponding to the item.

The staff management D / B 135 provided on the screen input training system according to the present invention corresponds to the login information received through the staff terminal 150, authentication information for authentication processing for the staff, and Characterized in that the employee information for the employee matching the authentication information, and the authority information of the employee is characterized in that it is stored in association.

The employee information is personal information of the employee who inputs the test request information including the program source code through the employee terminal 150 (for example, the employee's name, social security number, address, telephone number, mobile number, e-mail address, etc.). And employee information of the employee (e.g., an employee number, employee ID information, an in-house mail address, an in-house telephone number, etc.) assigned to the employee by the employee entering the employee of the target company that developed the program source code. It is preferable to include at least one or more.

Preferably, the authentication information is information for employee authentication that matches the authentication information included in the login information when the employee provides login information for accessing the problem registration server 100, and authentication information for the employee. It is preferable that the at least one or more passwords, security card information, biometric information, etc. matching with the employee ID (or employee number) information corresponding to the employee is preferably made.

The authority information may include a problem creation officer authority that is granted when an employee who has access to the problem registration server 100 is able to create a problem, a system administrator authority that manages a problem creation system including the problem creation server, and the problem creation system. An authority including any one of general employee rights corresponding to an employee who can use only a screen input training system for practicing a problem created by the user, and includes at least one available menu (or available mode) according to the authority. It is preferred to include at least one usable information.

According to an embodiment of the present invention, the problem registration server 100 may establish a predetermined communication channel with the employee terminal 150 through the communication network in order to provide a web interface corresponding to the employee terminal 150 and the communication network. And an interface unit 105 (or interface means) for connection and management, whereby the problem registration server 100 communicates with the employee terminal 150 through a wired communication network and / or a wireless communication network. It has the function of a web server to be connected.

According to an exemplary embodiment of the present invention, when the employee terminal 150 is a wired terminal to which a communication channel is connected through a TCP / IP-based wired communication network, the interface unit 105 may connect the employee terminal 150 with HTTP ( Connects a predetermined communication channel based on a Hyper-Text Transfer Protocol protocol and provides a login interface screen and / or information in the form of a Hyper-Text Markup Language (HTML) compatible document to the employee terminal 150 through the communication channel. It is preferable to perform a function of transmitting and outputting a screen and receiving and processing predetermined login information input (or selected) through the login interface screen from the employee terminal 150.

According to another exemplary embodiment of the present invention, when the employee terminal 150 is a wireless terminal to which a communication channel is connected through a CDMA based wireless communication network, the interface unit 105 is connected to the employee terminal 150 and a WAP (Wireless). Connect a predetermined communication channel based on Application Protocol and / or Mobile Explorer (ME) protocol, and log in WML (Wireless Markup Language) and / or HTML compatible document form to the employee terminal 150 through the communication channel. It is preferable to perform a function of transmitting and outputting an interface screen and / or an information providing screen and receiving and processing predetermined login information corresponding to the login interface screen from the employee terminal 150.

According to another exemplary embodiment of the present invention, when the employee terminal 150 is a wireless terminal to which a communication channel is connected through an IEEE 802.16x based wireless communication network, the interface unit 105 is connected to the employee terminal 150. Connecting a predetermined communication channel based on a wireless protocol corresponding to the IEEE 802.16x standard, transmitting and outputting a predetermined login interface screen and / or information providing screen to the employee terminal 150 through the communication channel; It is preferable to perform a function of receiving and processing predetermined login information corresponding to the login interface screen from the employee terminal 150, and / or the employee terminal 150 communicates through an IEEE 802.11x based wireless communication network. When the channel is connected to the wireless terminal, the interface unit 105 is based on the wireless terminal corresponding to the employee terminal 150 and the IEEE 802.11x standard. A definition communication channel is connected, and a predetermined login interface screen and / or information providing screen are transmitted to the employee terminal 150 through the communication channel and outputted, and corresponding to the login interface screen from the employee terminal 150. It is preferable to perform a function of receiving and processing predetermined login information.

According to an exemplary embodiment of the present invention, when the employee terminal 150 is a wired terminal to which a communication channel is connected through a TCP / IP-based wired communication network, the interface unit 105 may connect the employee terminal 150 with HTTP ( Connect a predetermined communication channel based on a Hyper-Text Transfer Protocol protocol, and the problem registration interface screen and / or information in the form of a Hyper-Text Markup Language (HTML) compatible document to the employee terminal 150 through the communication channel. It is preferable to perform a function of transmitting and outputting a provision screen and receiving and processing predetermined login information input (or selected) through the problem registration interface screen from the employee terminal 150.

According to another exemplary embodiment of the present invention, when the employee terminal 150 is a wireless terminal to which a communication channel is connected through a CDMA based wireless communication network, the interface unit 105 is connected to the employee terminal 150 and a WAP (Wireless). Connect a predetermined communication channel based on Application Protocol and / or Mobile Explorer (ME) protocol, and issue a WML (Wireless Markup Language) and / or HTML compatible document form to the employee terminal 150 through the communication channel. It is preferable to perform a function of transmitting and outputting a registration interface screen and / or an information providing screen and receiving and processing predetermined login information corresponding to the problem registration interface screen from the employee terminal 150.

According to another exemplary embodiment of the present invention, when the employee terminal 150 is a wireless terminal to which a communication channel is connected through an IEEE 802.16x based wireless communication network, the interface unit 105 is connected to the employee terminal 150. Connect a predetermined communication channel based on a wireless protocol corresponding to the IEEE 802.16x standard, transmit a predetermined problem registration interface screen and / or information providing screen to the employee terminal 150 through the communication channel, and output the same. It is preferable to perform a function of receiving and processing predetermined login information corresponding to the problem registration interface screen from the employee terminal 150, and / or the employee terminal 150 establishes a wireless communication network based on an IEEE 802.11x. When the communication channel is connected to the wireless terminal, the interface unit 105 is based on the wireless protocol corresponding to the employee terminal 150 and the IEEE 802.11x standard. Connects a predetermined communication channel to the communication channel, transmits and outputs a predetermined problem registration interface screen and / or information providing screen to the employee terminal 150 through the communication channel, and outputs the problem registration interface from the employee terminal 150. It is preferable to perform a function of receiving and processing predetermined login information corresponding to a screen.

Referring to FIG. 1, the problem registration server 100 is connected to the interface unit 105 when a predetermined employee terminal 150 is connected to the problem registration server 100 through the interface unit 105. The staff terminal 150 generates (or extracts) a predetermined login interface screen for inputting (or selecting) and transmitting predetermined login information, or inputs (or selects) and transmits predetermined problem registration information. An interface providing unit 110 (or an interface providing unit) for generating (or extracting) a predetermined problem registration interface screen, and the login terminal in the employee terminal 150 in conjunction with the interface unit 105. Receive login information inputted (or selected) through a screen or transmitted through the screen or enter (or select) a problem via the problem registration interface screen. At least one problem registration information including at least one information, problem content information, action information, action content information, and task information, and a full header including mode information for mode classification in a terminal transmitting the problem registration information An information receiving unit 115 (or an information receiving unit) for receiving a problem registration full message, an authentication processing unit 120 (or authentication processing unit) for processing employee authentication in response to the received login information, and the problem registration unit When the full text header is analyzed and the full text header analysis result is in the scenario registration mode, the scenario D / B (B) may be provided to the information storage unit 130 by providing the problem registration information and the output text data associated with the problem registration information. 145 or a specialized header processing unit 125 (or a specialized header processing unit) for processing to be stored in the professional management D / B 140, and provided by the specialized header processing unit 125 The information storage unit 130 (or information storage means) stores the problem registration information in the scenario D / B (145), and stores the output text data output through the problem corresponding to the problem registration information It is characterized by.

The interface providing unit 110, when a predetermined employee terminal 150 is connected to the problem registration server 100 through the interface unit 105, the functional configuration provided in the employee terminal 150 (for example, staff Generate a predetermined login interface screen for inputting (or selecting) predetermined login information to the problem registration server 100 through the communication network in response to a browser program provided in the terminal 150; and / Or extracting from a predetermined database (not shown) and providing the generated (or extracted) login interface screen to the employee terminal 150 through the communication network in association with the interface unit 105.

In addition, the interface providing unit 110, when a predetermined employee terminal 150 is connected to the problem registration server 100 through the interface unit 105, the functional configuration provided in the employee terminal 150 (for example (E.g., a browser program provided in the employee terminal 150) by inputting (or selecting) problem registration information including at least one of basic problem information, problem content information, action information, action content information, and task information. Generate a predetermined problem registration interface screen that can be transmitted to the problem registration server 100 through the communication network, and / or extract from a predetermined database (not shown), and generate the data in cooperation with the interface unit 105. (Or extracted) the problem registration interface screen is provided to the employee terminal 150 through the communication network.

Thereafter, the employee terminal 150 inputs (or selects) predetermined login information on the basis of the login interface screen, and when it is confirmed that the login information is input (or selected), the employee terminal 150 determines the The input (or selected) login information is transmitted to the problem registration server 100 through a communication network.

In addition, the employee terminal 150, the problem registration information including at least one or more of the predetermined problem basic information, problem content information, action information, action content information, business information based on the problem registration interface screen, and the problem registration When it is confirmed that the problem registration information is input (or selected) by inputting (or selecting) information, the employee terminal 150 transmits the problem registration information to the problem registration server through the communication network. Send to 100.

In the technical field to which the present invention belongs, the employee terminal 150 inputs the login information or the problem registration information through at least one form (Form) included in the problem registration interface screen ( Or a technical feature of transmitting the input (or selected) login information or problem registration information to the problem registration server 100 through a communication protocol provided by the communication network. Detailed description thereof will be omitted for convenience.

The information receiving unit 115 includes problem registration information including at least one of basic problem information, problem content information, action information, action content information, and task information on the employee terminal 150 through the problem registration interface screen. In the case of inputting (or selecting) and transmitting the data through the communication network, the problem registration information and the employee terminal 150 transmitting the problem registration information in association with the interface unit 105 include mode information for mode classification. Receiving a problem registration full text containing at least one full header.

According to an embodiment of the present invention, the login information is connected to the problem registration server 100 in the employee terminal 150 through the communication network, employee ID information, password, etc. input through the employee terminal 150, etc. It is preferable that the authentication information is included.

In addition, the login information may be encrypted information by a predetermined encryption process when transmitted from the employee terminal 150 to the problem registration server 100, and transmits the encrypted login information from the employee terminal 150 In this case, the problem registration server 100 preferably further comprises a function configuration for decrypting the encrypted login information.

According to an embodiment of the present invention, the problem registration full text may include at least one full text header and full text data, the full text header part includes the mode information, and the full text data part includes the problem. It is preferable to include the problem registration information including at least one of basic information, problem content information, action information, action content information, business information.

Those skilled in the art to which the present invention pertains will be familiar with the technical features of the structure of the problem registration text received by the information receiving unit 115, so the detailed description is omitted for convenience.

In addition, the problem registration full text is preferably made of a branch number provided with a staff terminal 150 for transmitting the problem registration full text in addition to the mode information, the staff terminal 150, etc. in the specialized header, but the present In the invention, information other than the mode information is omitted for convenience.

The authentication processing unit 120 is characterized in that for processing the employee authentication in response to the received login information.

According to the implementation method of the present invention, the authentication process for the login information, in response to the employee ID information included in the login information, check the employee matching the employee information stored in the employee management D / B (135) In addition, it is preferable to check whether the matching authentication information is stored in association with the employee information corresponding to the identified employee.

Those skilled in the art to which the present invention pertains, since they will be familiar with the technical features of the employee authentication, detailed description of the authentication process for the employee, etc. will be omitted for convenience.

The specialized header processing unit 125 analyzes the full text header on the problem registration text and stores the information on the problem text and the output text data associated with the problem data when the scenario is in the scenario registration mode. Provided to the unit 130, characterized in that the processing to be stored in the scenario D / B (145) or professional management D / B (140).

According to the implementation method of the present invention, it is preferable that the problem registration preamble processing transmitted from the employee terminal 150 first checks mode information on the preamble header constituting the problem registration preamble.

If the mode information on the problem registration message transmitted from the employee terminal 150 is a scenario registration mode, the problem basic information, problem content information, action information, action content information, and task information provided from the employee terminal 150 are provided. Preferably, the problem registration information including at least one is stored in the scenario D / B 145 in association with the information storage unit 130.

In addition, when the mode information on the problem registration preamble is a scenario registration mode, it is such that the problem registration information is not stored in a database (not shown) on a predetermined system (not shown) associated with the problem registration server 100. desirable.

For example, when the system is a financial system, when the financial transaction processing corresponding to the problem registration information provided from the employee terminal 150 operating in the scenario registration mode, information generated as a result of the financial transaction processing ledger on the financial system It is preferable not to store in D / B.

Figure 2 illustrates a login process for authorizing an employee to log in to register a screen input practice problem according to an embodiment of the present invention.

In more detail, in FIG. 2, the employee terminal 150 on the screen input training system illustrated in FIG. 1 is a problem basic information and problem content for registering a screen input training problem to the problem registration server 100 through a predetermined communication network. In order to input a problem registration interface screen for transmitting problem registration information including at least one of information, action information, action content information, and task information, the user logs in to the problem registration server 100 and logs the employee. As an example of the process of granting the employee rights, a person having ordinary knowledge in the technical field to which the present invention pertains may log in to the problem registration server 100 by referring to and / or modifying the drawing 2, and logging in. It would be possible to infer a variety of implementation methods for the process of authorizing an employee for an employee, but the present invention encompasses all implementation methods inferred above. In addition, it is not limited only to the implementation method shown in FIG.

For example, those skilled in the art to which the present invention pertains, the operation of the process of logging in to the problem registration server 100 by referring to and modifying the figure 2, and granting the employee authority to the logged-in employee It is possible to infer various implementation methods for the process of granting login processing and authorization by another implementation method by modifying the order of the flow, but the present invention includes all the implementation methods inferred above, thereby limiting the present invention. Not.

Hereinafter, in FIG. 2, the problem registration server 100 illustrated in FIG. 1 is referred to as a “server” for convenience, and the employee terminal 150 illustrated in FIG. 1 is referred to as a “terminal” for convenience.

Referring to FIG. 2, a terminal on the screen input training system illustrated in FIG. 1 connects to a server through the communication network and connects a communication channel for registering a screen input training problem (200).

According to an embodiment of the present invention, the communication channel connection process may further include at least one or more steps of logging in to the server from the terminal, and / or joining the server to the server. In the process, the customer information corresponding to the terminal is extracted (or obtained).

In the technical field to which the present invention pertains, the terminal accesses the screen input training problem by accessing the server according to a communication protocol corresponding to the communication network through a predetermined browser program corresponding to the communication network. Since it will be familiar with the technical features for connecting the communication channel for, the detailed description thereof will be omitted for convenience.

When the communication channel for screen input training problem registration is connected between the terminal and the server as described above, the terminal logs in the employee who requested to connect the communication channel to register the screen input training problem to the server through the communication channel. Request a login interface screen (205), and correspondingly, the server generates (or extracts) a login interface screen including a user interface for inputting (or selecting) the login information from the terminal (210), The generated (or extracted) login interface screen is transmitted to the terminal through the communication channel (215).

Thereafter, the terminal processes 220 to input (or select) the login information through the user interface included in the login interface screen for inputting (or selecting) the login information.

If the login information is input (or selected) at the terminal (225), the terminal transmits the login information to the server via the communication channel (230), and correspondingly, the server receives the terminal from the terminal. Information matching with the authentication information for the login information is confirmed in connection with the employee management D / B 135 shown in Figure 1 (235).

According to an embodiment of the present invention, the login information is connected to the problem registration server 100 in the employee terminal 150 through the communication network, employee ID information, password, etc. input through the employee terminal 150, etc. It is preferable that the authentication information is included.

In addition, the login information may be encrypted information by a predetermined encryption process when transmitted from the employee terminal 150 to the problem registration server 100, and transmits the encrypted login information from the employee terminal 150 In this case, the problem registration server 100 preferably further comprises a function configuration for decrypting the encrypted login information.

According to the implementation method of the present invention, the authentication process for the login information, in response to the employee ID information included in the login information, check the employee matching the employee information stored in the employee management D / B (135) In addition, it is preferable to check whether the matching authentication information is stored in association with the employee information corresponding to the identified employee.

Those skilled in the art to which the present invention pertains, since they will be familiar with the technical features of the employee authentication, detailed description of the authentication process for the employee, etc. will be omitted for convenience.

If the authentication of the employee is not confirmed (340), the server generates (or extracts) error information according to the employee authentication error and transmits it to the terminal (345), and transmits a communication channel connected to the terminal. Process to stop the process afterwards.

On the other hand, if the authentication of the employee is confirmed (340), the server checks the authority information for the employee of the employee authentication is completed, and grants the confirmed authority (350), the authority granted to the terminal In accordance with the present invention, an interface screen including at least one user interface provided through the server is provided (355).

3 is a diagram illustrating a problem registration process for registering a screen input training problem according to an embodiment of the present invention.

In more detail, in FIG. 3, the employee terminal 150 on the screen input training system illustrated in FIG. 1 has problem basic information and problem content for registering a screen input training problem to the problem registration server 100 through a predetermined communication network. Problem registration information including at least one problem registration information including at least one information, action information, action content information, work information, and a full header including mode information for mode classification in the terminal transmitting the problem registration information. When the full message is transmitted, in the scenario registration mode in response to the mode information included in the full text header of the problem registration text in the problem registration server 100, the problem basic information, the problem content information, and the action information included in the problem registration text. And process the problem registration information including at least one action content information and task information in the scenario D / B 145 to be processed. As a problem registration process for registering a screen input training problem for storing the output specialized data corresponding to the problem registration information in the professional management D / B 140, a person having ordinary knowledge in the technical field to which the present invention belongs. If it is possible to infer various implementation methods for the problem registration process for registering a screen input training problem by referring to and / or modifying the drawing 3, the present invention includes all the implementation methods inferred from the above figure 3 It is not limited only to the implementation method shown in FIG.

Hereinafter, in FIG. 3, the problem registration server 100 on the screen input training system shown in FIG. 1 will be referred to as "server" for convenience, and the employee terminal 150 on the screen input training system shown in FIG. Terminal ".

Referring to FIG. 3, when the server authentication is completed by the process illustrated in FIG. 2, the server stores the authority information for the employee whose employee authentication is completed, the employee management D / B (the authority information corresponding to the employee). Check the authority information of the employee in association with 135, and gives the identified authority information to the employee (300).

If the employee does not have the authority to create a problem (305), the service is provided according to the authority of the employee without performing the following process for problem creation.

On the other hand, if the employee has the authority to create a problem (305), the server transmits and outputs an interface screen including a user interface for the mode input (or selection) according to the authority to create a problem (310), The terminal inputs (or selects) 315 the mode selection information through the user interface on the interface screen.

If it is not the scenario registration mode (320), the server provides a service according to the mode received from the terminal, and does not execute a process for creating a problem below.

On the other hand, in scenario registration mode (320), the server generates (or extracts) a login interface screen including a user interface for inputting (or selecting) the problem registration information (325), and the server is connected to the terminal. The problem registration interface screen is transmitted to the terminal through the connected communication channel and is output (330).

Subsequently, the terminal inputs (or selects) the problem registration information through the problem registration interface screen for scenario registration by an employee having the authority to write the problem (335), and issues the problem to the server through a communication channel connected to the server. The specialized data including the registration information and the mode information is transmitted (340).

The server processes a full text header including mode information included in the full text data received from the terminal (345).

According to an embodiment of the present invention, the problem registration full text may include at least one full text header and full text data, the full text header part includes the mode information, and the full text data part includes the problem. It is preferable to include the problem registration information including at least one of basic information, problem content information, action information, action content information, business information.

Those skilled in the art to which the present invention pertains will be familiar with the technical features of the structure of the problem registration text received from the server, detailed description thereof will be omitted for convenience.

In addition, the problem registration full text is preferably made of a branch number provided with a staff terminal 150 for transmitting the problem registration full text in addition to the mode information, the staff terminal 150, etc. in the specialized header, but the present In the invention, information other than the mode information is omitted for convenience.

According to the implementation method of the present invention, it is preferable that the problem registration preamble processing transmitted from the employee terminal 150 first checks mode information on the preamble header constituting the problem registration preamble.

If the mode information on the problem registration message transmitted from the employee terminal 150 is a scenario registration mode, the problem basic information, problem content information, action information, action content information, and task information provided from the employee terminal 150 are provided. Preferably, the problem registration information including at least one is stored in the scenario D / B 145 in association with the information storage unit 130.

In addition, when the mode information on the problem registration preamble is a scenario registration mode, it is such that the problem registration information is not stored in a database (not shown) on a predetermined system (not shown) associated with the problem registration server 100. desirable.

For example, when the system is a financial system, when the financial transaction processing corresponding to the problem registration information provided from the employee terminal 150 operating in the scenario registration mode, information generated as a result of the financial transaction processing ledger on the financial system It is preferable not to store in D / B.

If the scenario registration mode is not 350, the server may provide a service other than the service shown in FIG. 3 using the received problem registration information.

On the other hand, in the scenario registration mode 350, the server checks the output message data corresponding to the problem registration information included in the received message data (355), and the output message data in the full text shown in Figure 1 It stores in the management D / B 140, and stores the problem registration information in the scenario D / B (145) (360).

4 is a diagram illustrating a configuration of problem registration information registered in a problem registration system for screen input training problem registration according to an embodiment of the present invention.

In more detail, FIG. 4 illustrates problem basic information, problem content information, action information, and action stored in the scenario D / B 145 provided on the screen input training system shown in FIG. 1 according to an embodiment of the present invention. A configuration of problem registration information including at least one of contents information and work information is illustrated. If a person of ordinary skill in the art belongs to the present invention, the problem registration information will be described with reference to FIG. Various implementation methods for the configuration may be inferred, but the present invention includes all the implementation methods inferred above and is not limited to the implementation method shown in FIG.

For example, those skilled in the art to which the present invention pertains may add or delete some information necessary by referring to and modifying the present invention, and the present invention is not limited thereto.

Referring to FIG. 4, the problem registration information includes a problem number for managing at least one problem (or an employee practicing the problem selects the problem) and a problem name including a name corresponding to the problem content, the problem Problem basic information including details of the problem basic information including a screen number corresponding to the target screen (or the same screen as the problem in the case of business processing) for practicing, and details of the basic problem information Action content and action name corresponding to the sub-problem, when the problem content information including a detailed description of the problem and a configuration for one problem corresponding to the basic problem information include at least one sub-problem. Action information, including at least one input item corresponding to the action information, and an input value corresponding to the input item. A work classification including the action content information to be included and a classification name to be classified by a company (or an institution) to which an employee having a problem authoring authority to register the problem belongs to a task for classifying a problem corresponding to the basic problem information; And at least one task information including at least one division of a branch including a division of a branch (or branch) for processing the task.

The problem basic information includes a problem number for managing at least one problem (or an employee practicing the problem selects the problem), a problem name including a name corresponding to the problem content, a target screen for practicing the problem ( Or at least one screen number corresponding to the same screen as the problem) during the business process.

For example, the question number may include a number (or a letter code), and the like, and the question number may include a problem type number, an internal classification number included in the type, or a sequence of at least one problem. It is preferable that the number is given.

In addition, the problem name is preferably a classification name corresponding to the problem number, 'liquidity payment', 'account information inquiry', 'liquidity account transfer', 'regular deposit', 'credit interest income', 'credit execution history It is preferable to include at least one of 'inquiry', 'exchange-execution', 'inquiry of foreign exchange interview report', 'output receipt fee' and the like.

The problem content information may include details of the basic problem information, that is, a detailed description of the problem.

For example, in the case of the liquidity payment problem, the problem content information provides the problem content in the form of 'the payment amount 1,000 won to the counter CC at the current liquidity account ***-***-******'. It is preferable that it is description explained in detail.

The action information may include an action number and an action name corresponding to the sub problem when the configuration of one problem corresponding to the basic problem information includes at least one sub problem.

For example, when the action number is composed of N (N> = 1) problems, one action corresponding to the problem basic information, the action number is 1, 2,... , N is preferred.

In addition, the action name is preferably a name corresponding to the action number. In case of one problem, the action name is the same as (or similar to) the problem name, and in the case of N (N> 1), a name for each action is preferably given. .

The action content information may include at least one input item corresponding to the action information and an input value corresponding to the input item.

According to the method of the present invention, when the problem name and the action name are the same 'liquidity payment', and one action is included, the input items in the action contents corresponding to the action name are 'account number', 'bank classification', 'replacement' It is preferable to include ',' transaction classification ',' brief code ', the input value corresponding to the entry,' account number ***-***-****** ',' bank ' It is preferable to include Category 1 (Shinhan Bank) ',' Alternative 1000 (or 1,000) ',' Department Classification 16 (Current CC Payments) ', and' Requirement Code 26 (Current CC) '.

According to another exemplary embodiment of the present invention, when the problem name is 'credit execution history inquiry', four action numbers (eg, 01, 02, 03, 04), and the action name corresponding to the first action are 'account detail inquiry'. ', The action name corresponding to the second action is' completion history inquiry', the action name corresponding to the third action is' credit rate change history inquiry ', and the action name corresponding to the fourth action is' credit execution history inquiry'. .

In addition, the action content corresponding to the first action is 'account number ***-***-******', 'contract basic information' or 'account basic information' or 'reference output'. Do.

In addition, it is preferable that the action content corresponding to the second action is 'output of the Isukan history among the Isuwan-rate of interest'.

In addition, the action content corresponding to the third action is 'output rate change history out of the irrigation tube-rate of interest'.

In addition, the action content corresponding to the fourth action is 'execution history output'.

The work information includes a work classification including a classification name classified by an enterprise (or an institution) to which an employee with a problem-authorization authority who registers the problem for classification of a problem corresponding to the problem basic information belongs to; It is preferable to include at least one branch office division including a branch office (or branch office) that handles the business.

For example, in the case of financial institutions, it is preferable to classify the business into 'receive', 'credit', 'foreign exchange', 'fee' and the like.

In addition, it is preferable to classify the branch office into "person", "company", etc. in response to the business division.

According to the present invention, the input of the training problem, while using the existing business processing environment as it is, there is an advantage that can easily create a training problem with only a slight modification.

In addition, in managing the system, by granting and managing the authority for each employee, it is possible to easily manage the system, there is an advantage that can be more efficient database operation by separating the scenario D / B and the output specialized management D / B.

In addition, by the method of generating a practice problem by a simple modification, even if the basic system is upgraded, there is an advantage that can be easily applied, there is an advantage of the cost savings by the upgrade, or the cost savings by easy application.

1 is a diagram illustrating a screen input training system for registering a screen input training problem according to an embodiment of the present invention.

2 is a diagram illustrating a login process in which an employee grants authority when logging in to register a screen input training problem according to an embodiment of the present invention.

3 is a diagram illustrating a problem registration process for registering a screen input training problem according to an embodiment of the present invention.

4 is a diagram illustrating a configuration of problem registration information registered in a problem registration system for screen input training problem registration according to an embodiment of the present invention.

<Description of main parts of drawing>

100: problem registration server 105: interface unit

110: interface providing unit 115: information receiving unit

120: authentication processing unit 125: professional header processing unit

130: information storage unit 135: staff management D / B

140: Professional Management D / B 145: Scenario D / B

150: employee terminal

Claims (2)

From the terminal of the financial institution whose problem author is authorized through the communication network, the screen input for processing the financial business for each preset business scenario is used by using the business interface provided in each employee terminal for processing the financial business of the financial institution. Information receiving means for receiving problem registration information for practicing; And The problem registration information is stored in the first database, and the employee terminal of the financial institution does not process the actual financial business in response to the full text received from the employee terminal during the screen input training according to the business scenario of the problem registration information. And an information storing means for constructing output message data corresponding to the virtual message to be transmitted to the employee terminal and storing the output message data in a second database. The method of claim 1, wherein the problem registration information, Problem basic information including one or more of a problem number, a problem name, and a screen number to practice screen input, Problem content information including a detailed description of the problem basic information, If the problem configuration corresponding to the problem basic information includes one or more subproblems, action information including one or more of an action number and an action name for the subproblem; Action content information including at least one of an input item and an input value corresponding to the action information; Screen input training problem generation system characterized in that it comprises one or more of the task information, including one or more of the business division, the branch office for the problem basic information.